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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Order no 04-14055-08021 - Seller Error Resulting in Unavoidable Forwarding Charges

I am currently residing in the United Arab Emirates and I hold an active Shop & Ship account with Aramex, which I use to receive international orders placed on eBay. Shop & Ship provides me with a UK delivery address. The seller ships the item to tha...

Zero sales for months

eBay’s advice (try EBay Mag, cancel listings with zero views for 6 mths and relist as new, etc etc) have resulted in even less sales and more EBay fees. We sell twice as much on our own site with less than half the costs of eBay (even after SEM costs...

Buyer protection options for international purchase damaged in transit

Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packi...

Buying Chisels in UK from US

Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...

User avatar by • Member
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Ebay failed to combine postage on my international shipping programme orders

I have 4 orders from one buyer. Ebay has failed to combine postage on these items and the buyer is waiting for combined postage prior to payment. The auctions finished a few days apart.The purchases are on the international shipping program I think. ...

USA tax and eBay holding email addresses

Postage to USA is a big problem now. Due to import tax. All the postage companies now are wanting prepaid tax from the sender. I am not paying someone else's tax!!International sellers need a contact email address and phone number it is required by t...

international return issues my story

hi im posting this to maybe help anyone else who is faced with an international sale but cannot provide a return labeli would like to share my recent experience regarding an international sale i sold a laptop to someone in italy item arrived in good ...

User avatar by • Engager
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  • 8 replies
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Filtering Out Items from searches with postal charges disproportionate to item price

As a vinyl record collector there seems to be an increasing number of items on E Bay UK from USA. Where,for example, you could have Item £10 (VAT of 20% may apply) and then postage of £25. Is there a way you can filter out postage in excess of specif...

eBay discount codes on imported goods, what counts as the £135 threshold, before or after the code?

I bought an item through ebay UK, a couple of weeks ago from a Japanese ebay seller, it is a new power tool. The seller had it listed at £146.42, I opted for the faster shipping at £7.45. I also used a 15% off code and that brought it to £131.99 tota...

User avatar by • Contributor
  • 149 Views
  • 1 replies
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How to buy item in UK

If desperately want an item listed on UK eBay but when I click order it says I have to ask seller if the will ship to me. I did they agreed and created a new listing but I’m still getting the same pop up. They don’t know how to correct please help. S...

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Marked a sale as ‘payment received’ by mistake and cannot cancel sale - help please!

I meant to cancel a sale as the buyer was from abroad and I very clearly only sell to UK, but must have accidentally pressed ‘mark as payment received’ from the drop-down box instead of ‘cancel sale’. Now I am unable to cancel the sale and have asked...

Nut crackers

Purchased a Mickey and Minnie nutcracker from America they arrived a Minnie is damaged she’s a hole in her chest and a part is broken inside the arm so the arm cannot be attached. It’s a hassle to post one back then find another seller to get the Min...

Overseas warehouses.

Hello everyone,I’m looking for advice or shared experiences regarding the eBay appeals process.Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing p...

Resolved! Ambigous/Confusing eBay Product Safety Policy

One of my listings, for Festive Candles in frosted glass holders, supposedly goes against eBay Product Safety Policy. Since I am a UK resident seller, I asked for clarity upon exactly which Policy. Subsequently, the eBay response directs me to The Fe...

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Resolved! recent sale is possibly a scam

Hi allI recently listed a radio for sale and was quickly sent an offer. I checked the buyer and it was a buyer in Egypt with single digit feedback. I felt it may of been a scammer (possibly undeservedly) so declined the offer and blocked the buyer.Th...

Resolved! Experts please review my listing – very low sales (1 order in 1 month)

I’m requesting help from experienced eBay sellers. I have listed men’s underwear on eBay, but I’ve received only one order in the last one month.I would really appreciate it if an expert could review my listing and point out:Any mistakes in title, pr...

EBay GSP returns label

When a customer requests a return for INAD on an eBay Global Shipping Order. I need to create the label but I don’t have the buyers delivery address for a organised collection as it went GSP. Do I need to get the address from the customer or can I ju...

User avatar by • Contributor
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Problems shipping abroad . . . DHL

Had three items for sale, but, due to the size (large but not excessively heavy), I was directed to use DHL. I've not used DHL before but as GPS seems to work fine I happily went along with the recommendation. Two people won the auctions, one based i...

Featured shop

I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...

Changing a listing to allow international postage

I am UK based and have an item listed. Offers have been sent and someone in the USA would like to accept the offer. When I created the listing, I didn't select to allow international postage. I tried to edit my listing to now allow postage abroad, bu...

Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

Free order after refund seller said

Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

Global shipping program

Has the global shipping program imploded international buyers seem to be unable to checkout in many destinations causing lost sales and reducing buyer confidence so may reluctantly bin it in favour of royal mail international tracked which I did have...

User avatar by • Contributor
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Global Shipping

Hi, not sure if anyone has any ideas please. I'm trying to buy something from USA and it says it's available for shipping in my area. I live in the UK. I messaged the seller and they said they're part of the global shipping so not sure why it won't s...

USA Tarrifs

UPS are asking for 90USD in tarrifs on an item I have sold to a customer in the USA. I can't get a reply from the buyer, as to whether they are happy to pay it. Can they refuse to accept the item and what would I be liable for?

Safety Recall of item

Hi, I was contacted by ebay to advise that my item purchased in May 2024 is not safe to use and to cease using it immediately as it is a metal product that is not earthed. The seller and item had disappeared from ebay so not much I could do, but Ebay...

Selling an item abroad

 Hi, I have sold an item to a customer based in Sweden. They are unable to complete the transaction because of a postage issue. See screenshot. It says “ask seller for postage cost” but I have the global shipping programme turned on. I recently sent ...

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International postage Royal Mail

Hi I’ve sold a coat to go to USA and label has been done for Royal Mail by simple delivery but it weighs 2.3kg. Does anyone know if it will be ok as it says 2kg in the label details ? Has anyone had to pay any additional charges ? It’s going to a shi...

Overseas purchase

Hi there, I purchased a pair of secondhand “waterproof boots” from USA and ended up paying more for the postage and taxes than the boots. The boots ended up to not be waterproof as advertised and the seller just said to refer to EBay. if I asked for ...

Resolved! VOEC Number for shipping to Norway

Hope someone can help... I have a buyer in Norway who as purchased something from me, but has requested the VOEC number be put on the shipping label. There is a "REF" on the label, but I'm not sure if that's it (doesn't look like what I found on Goog...

Can't buy an item

Hi, I'm in the UK and trying to buy item 376673721696, but I get an error about the seller not shipping to my location. The seller says they do, and have selected "international" when listing the item, but they can't do anymore. Is there anything I c...

User avatar by • Member
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Resolved! Offers disappeared

Hi, I received 2 offers for items from the same buyer. On accepting the offers but they had gone?? What happened, is this a scam. Their address stated they might be overseas

International shipping

USA seller has item (a small clock) being auctioned at present (bids have already been received) with shipping to UK listed as costing $76.04 (£57.49). Ebay International Postage is listed as the shipping method. I have bought two very similar items ...

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

User avatar by • Contributor
  • 780 Views
  • 2 replies
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Global Shipping

I have a listing with Global Shipping available.I received an offer and accepted it, but the buyer is saying it won't ship to his destination (Japan).I have re-checked the listing and it definitely is checked for Global Shipping. Japan is listed unde...

Cost of shiment to Hungary for buyer

I am in the UK, and have sold a framed antique map to a buyer in Hungary. The parcel is 115 x 80x50cm, and weighs 20kg. This was listed as a parcel to this size and weight, and should have gone via the Global Shipping Programme. My buyer has asked fo...

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A potential customer has asked how much e bay charges are for sending a book from the uk to America

Apotential customer has asked me. how much e bay charges are for sending a book from the uk to America.Does anyone know how I can find this out.I explained that the international side of the postage is dealt with by E bay, but he seems to not underst...

International Rates Table bulk update

Ever since eBay launched its Simple Delivery and basically forced sellers to use a tracked delivery service, any listings I have previously set up with the right postage costs, have all been altered, to sort this out I created a postage rate table fo...

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

User avatar by • Contributor
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Fail to sell via Global Shipping Program UK to EU

I set up my listing via Global Shipping Program. However, my client based in Romania fail to make order. The message said: Unfortunately, this seller won't send this itemto Sector 2, Romania. You can:Update your delivery address and try again.Or find...

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Problem with international buying

Hi I'm from Poland,I'm trying to buy some object which is not available any more, but my Son love to have it. I was requesting seller to allow to send abroad and he update action.In action information there is following sentence:"Postage: Will post t...

I have recently sold 2 lots to Australia, there are 2 points to raise 1/ I clearly stated if outside

I have recently sold two lots to Australia there are 2 points I would like to query 1/ I clearly stated if outside of UK then please await invoice as shipping costs will be high (ebay seem to have added £12.50 per listing i.e. total of £25.00 Shippin...

User avatar by • Contributor
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Best shipping options for a Denmark-based seller shipping to the UK and worldwide

Hi everyone,I’m a new seller based in Denmark, but my eBay shop is registered on eBay UK because many of my items have UK plugs.I would like advice on the best and most cost-effective shipping options from Denmark to:The UKEuropeUSARest of the worldA...

Resolved! Unfortunately, this seller won't post to your location. Please update your delivery address....

I have a person from Hungary wanting to purchase several oak logs from me. The total weight will be about 10kg. When he tries to check out it says 'Unfortunately, this seller won't post to your location. Please update your delivery address and try ag...

Collectable postcards and tariffs

I still sell the odd collectable postcard and Christmas cards to the US. Although the items are not specifically named as being exempt from tariffs, very similar printed items are listed as being exempt. Do I have reasonable grounds to assume I can a...

Selling to the US

I have an item listed in the UK and someone from America wants to buy it. I have no idea how this would work, especially as regards payment, and eBay charging commission on what will now be much increased postage costs. Does anyone have any advice?

User avatar by • Member
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Something went wrong

Has anyone experienced issues when booking a collection for an item as a seller? I am trying to book a collection, however, it eBay keeps saying - “Something went wrong. Please try again later”. Any help is greatly appreciated.

International postage charges. I input £12 ebay then changes it to £14.52 Why?

I don't ship many items abroad, if I do I use ebay GSP.However a customer has asked me to ship a product to the Netherlands and GSP is significantly more expensive than doing it myself as it is a small item. I have added the postage at £12 to ship to...

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

Account

Hi, Good NightMy account is blocked, with the message "your account is currently limited due to suspicious activity"Can someone help me ?Thank you.

Thailand selling

I have had 2 buyers from Thailand bidding on a band T shirt which has now sold for much more than it is worth. I started bidding at £4 and hope to get £15-25 , but these 2 both went above £120!! Both have ebay profiles that are a bit thin. It just fe...

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returned items from customs in Denmark

I only randomly have to send parcels abroad, I sell books so they're not excessively large. I sent one to Denmark (22/09/25), Royal Mail tracked & signed, with a correct CN23 customs form as it was valued under a tenner. It arrived back today (28/20/...

Global shipping programme

I sold an item to a buyer in Spain. I used the global shipping programme. The item arrived at and dispatched from the ebay hub. Delivery in Spain failed. Buyer requested a refund. I thought that sellers were protected against loss once the item had d...

Ebay Global Shipping Issue

Hi All,I do not ship to USA, or Europe and I have excluded these locations in all of my listings Global Shipping. However, my listings are now showing that I ship to USA and Europe. My postage is set up correctly to exclude these continents, but it k...

Resolved! Dispatch Notification

Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...

Trying to buy from America to UK...need help

Hi I'm trying to buy a bubble machine for my ASD son from America and on the countries list they will deliver to nearly everywhere but not the UK even tho they have Ireland down. They have said they have picked Europe and clicked and unclicked etc bu...

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Resolved! Issue with U.S. Customs Holding My Package

Hi, I’m having a problem with delivering a package from the EU to the US.U.S. customs have been holding the package for three weeks, and now they’re saying they want to return it because it contains restricted items (chicken meat and other types of m...

Can’t find Movement Reference Number (MRN)

Hi, I purchased an item from the US and delivered to the UK. I had to pay custom tax and the item was wrong item. I need MRN to claim a refund from HMRC but I don’t see it anywhere on the package or labels. Where can I find it? The local courier was ...

USA buyer can't see my listings

I'm a UK seller using Gsp and a buyer from USA messaged me to bundle some items together , I did so and I also enabled global shipping but the buyer is unable to see my listings. The buyer messaged saying when he uses the link to the UK website I sen...

International postage - buyer has paid

I have made an international sale and the buyer has paid for postage as required by the listing. When I 'Get Postage Label' there is no postage label. Instead, it seems that I have to select and pay for postage. Why do I have to pay when the buyer ha...

Custom charges.

I’ve sold to USA regularly. But just now I’ve filled an online post from home form from Royal Mail and at the end had £5 extra added to my invoice. The buyer hasn’t been charged this. I wasn’t aware that eBay sellars had to cover the buyers custom ch...

Country of Manufacture not working

I am scheduling some listings, but the country of manufacture is not saving. When I go back by selecting edit listing the country I selected has gone and it's asking me to select one again. Will this be fixed? How can I check if my items are being sh...

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

provide company documentatio

Hi I'm having issues with submitting my company documentation, It keeps being rejected and I'm being told to fix details. The company has one director and a secretary. However it only allows a director and stakeholder. Has anyone else had this issue?...

Shipping from USA to UK

Hi,there is an item I want from the USA but the seller does not ship to the UK. The seller has told me to contact Ebay Global Shipping but I can't see either how to do this or how it helps?

US buyers unable to buy item

I’ve listed some ACEO’s yesterday and I have a potential buyer in the US who wants to bid. When she does try to bid, she is being told that as she is in the US she can’t. Why is that? Thank you

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Negative feedback left for a seller

Hi all.Probably a common theme here, but I will relate the story anyway!I live in the UK, Ebay member for 16+ years.Buyer for my item lives in Mexico.After he won the auction and paid (it was only £20), I went to print off a postage label on Ebay, bu...

Best offer accepted and yet the price increases even though the price is shown as accepted

The above is a screenshot of an accepted offer. The prices are plain to see in £GBP. The offer was made in $US and whatever Ebay do regarding exchange rates isn't mentioned. So, in my mind, this is the legally binding figure that has been accepted an...

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Showing on foreign eBay websites

Can anyone help please? I’m getting absolutely nowhere with eBay. I’ve listed items on eBay UK and I’m offering Global Shipping. They’re appearing on a lot of countries eBay websites but not appearing where I need to most - the EU websites. I comply ...

International shipping

Hi there, eBay is trying to suggest £315 for shipping to Singapore from the uk, I can get this for much cheaper with parcel force. Can I just do this and add a tracking number or do I have to use eBay’s courier suggestion. The buyer has paid me what ...

I got scammed by a seller

I ordered a pair of gucci sliders-Size 9 from USA I waited 2 weeks for delivery and finally received them today to realise he's sent me size 7, I’ll be travelling to holiday in a-couple of days and Ebay wont let me start a return before 7th October, ...

Shipping Items from Overseas Warehouse

Hello Sir/Madam, I am a new eBay seller currently residing in Malaysia, with a registered address here. I plan to ship items directly from my supplier’s warehouse in Poland to customers in the United Kingdom.I received the following notice: It appear...

Buyer wants it sent to a different adress

Heya, A buyer asked if it was possible for the item to be sent to family in Ireland instead of the US to save on fees. But that Irish address isn't his saved address. I'm posting it myself and not through ebay, but I truly don't know if it'll be an i...

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  • 3 replies
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Global sales decrease

We're a small charity based in South Cumbria, UK who have been selling on eBay for over 15 years. Recently we have noticed a decrease in international sales via GSP. We assumed this was due to the instability of US sales recently as well as the EU GP...

Resolved! Possible scam purchase from overseas

Hi, I just had a new Ebay user buy an item from me that would need to be posted overseas using Ebay's international services. The item was paid for right away, however I am suspicious that it may be a scam purchase because the user has 0 rating and r...

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  • 261 Views
  • 3 replies
  • 0 kudos

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

UK Seller - Buyer from Australia can't buy my item even though Global Shipping is selected

I am a UK-based seller and have a buyer from Australia interested in one of my items. I have ensured the global shipping programme is selected in my listing, that Australia isn't an excluded location and I have explicitly selected the option that I s...

sending invoices abroad

I am trying to send an invoice to a buyer in Germany but this message popped up 'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.' What does this mean please

Buying in the UK from Malta

Thinking of buying a jacket that is in Malta, I’m in the UK but I can’t find any info on if I would have to pay tax or duty. Can’t seem to be able to contact eBay for an answer. The buy price would be £500, any advice would be helpful….

How to receive an auto part from Europe

How can I have an auto part shipped from a European seller when I receive an error message when I click "Buy It Now"? NOTE: We have been in contact through eBay messages, and they sent a link that opened showing the correct part I want to buy. See th...

Location chnage

Hi I was born in Sri Lanka and I bought my laptop in Sri Lanka but now I’ve to moved to do my studies in uk.im planning to sell my laptop in uk now I getting a issue like you can’t sell this from uk

Shipments to USA and Tarrifs

I’m curious how others are handling the new USA tariffs. I initially thought eBay would collect them in the same way as EU taxes, so the buyer would have a seamless experience without extra charges on delivery. But after speaking with a few providers...

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Still not fixed

I’m in the ukok so I had a look on eBay Canada to search for some of my items that are listed I only found about 5 even know there’s about 30 listed for global shipping, then click on an item of mine so see what other items I’m selling and it only sh...

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Selling to American buyer

I am set up to sell to UK buyers however an American has bid on my item however I cannot sell to him yet as not arranged to sell outside the UK. How can I change this

Ebay listing shows customs will be paid on Made in USA items shipping to USA

I just did a search for "made in USA" items located in the UK. Such an item should be tariff free since the item was manufactured in the USA. However, EBay has added the following text on the listing page between Postage and Delivery: "Due to US poli...

Resolved! Can t get some items sent to me

I m not getting around a third of items I ve won or bought stating AFTER I have won that they Don t post post to Guernsey, when I ve spoken to the seller they do but e bay insisted they Don t. We go round and round until one of us gives up snd the it...

Automatically applying a tax, per country

Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, at the moment ...

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