Damaged item received

I ordered a book and it has arrived damaged. 

The book is now sold out and I have no way or contacting the seller. 

The book has pen marks on it, it's dirty and the corners are damaged. The paper cover is also badly creased.

 

How can I get this sorted please? 

Message 1 of 3
See Most Recent
2 REPLIES 2

Damaged item received

Buyers are protected by eBay's 30 Day Money Back Guarantee against their item not being as described.

 

Simply open an eBay return and select the 'doesn't match description or photos' reason.

 

Your seller should then issue a pre-paid returns label. If they don't, then after 3 business days you'll see an option appear to get eBay involved. use this, and they'll issue you with a label.

 

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

Message 2 of 3
See Most Recent

Damaged item received

You do not even need to contact the seller, ebay provides the 30 day money back guarantee, it is on every listing, right side SHOP WITH CONFIDENCE. Read it and Use it.

Message 3 of 3
See Most Recent