Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
bought a fake 16tb usb drive
i bought a 16tb usb pen drive on ebay for £15. when it arrived i connected it to my computer it showed 16tb and it was formatted in ex fat 32. tried uploaded pictures onto the new drive. the very next day i inserted the drive into my computer and it ...
Collections.uk@noreply.eBay.com
I do owe fees but is this a legitimate email from eBay. Collections.uk@noreply.eBay.com
My buyer has paid for the item and has now requested collection in person and has already collected
My buyer has paid for the item and has now requested collectionnin person. The item has been collected. How can I inform that the item been colleced, cancell delivery option(to print delivery label) and received money?
Can I ship an Anker 535 PowerHouse (512Wh) via Parcelforce24?
Hi everyone, I’d like to ask if anyone knows whether it’s possible to ship an Anker 535 PowerHouse (512Wh portable battery power station) via Parcelforce24 through eBay. The unit has a 512Wh lithium battery, and I’m aware there are restrictions when ...
Can't list an item over 610mm in length.
Simple Delivery, really? 700mm item How do I list it?
Buyer has collected
A buyer has paid and collected an item, they can’t see how to say they have received the item on their account and I can’t see how to say it’s been collected for funds to be released! Can anyone help?!
I’m delivering in person to a buyer despite selling as ‘collect or post’. How do I mark as delivered
Hi, I’m selling lots of ceramics and one buyer has bought 5 big lots. Rather than package and send, I’ve agreed to deliver in person to save hassle and reduce the risk of breakages in the post. Buy on my sellers page there doesn’t seem to be a way to...
Scam?
I bought an item on ebay and the order was confirmed on June 9th 2025 - with delivery estimated as June 12th - June 17th. They have my full name and address.When I 'Check Status' I find out that The 'courier has the package' and the tracking summary ...
lies in feedback left
i sold a plichta pig this is late weymss they are even in the weymss book the woman said she wanted to return it then left negative stating it was not weymss this is absolute lies e bay will not remove the negative feedback saying it is her opinion i...
Getting paid by ebay
If ebay pays a refund into an incorrect and closed account.....how are those funds redirected to the active account? Does the bank send them back to ebay or what? I can't seem to get any answers from ebay.Thank you!!
Sold an item, package arrived, contents have been stolen in transit
Hi all, I sold an item, sent it off and when it arrived the box had been sliced open and the contents ( the item I sold) have been stolen. It was sent via eBay easy delivery so they chose the courier I presume? Anyway, buyer is being great but it's b...
Changing form delivery to collection in person
My buyer has paid for the item and has now requested collection in person. How do I generate a collection code and cancel the postage label option?Any advice would be appreciated.Thanks
Invalid Postal address
hi there I have sold many times on here and in the past have had issues with invalid addresses. This means I have to write the address myself and take it to the post office and pay the postage. this has just occurred but I have realised that I no lon...
Retuning a damaged item
I have been refunded for a damaged item before I have received a return label from the seller. I do not know how to return now, neither does the seller. Seller said she has not got a label to send me for return post, and said Ebay was sorting it out....
Return
I want return my purchase but seller did declined my return and I really angry and unhappy with eBay policy
Payment issue due to using a different courier
Hi everyone I'm hoping someone could point me in the right direction, i recently sold a couple of items and stupidly used royal mail rather than the advertised evri. Items have been received and everything is good from that point of view but payment ...
Undelivered item - case closed, buyer not refunded
Evening all, So I sold a pair of shoes, buyer chose an Evri label (this was not Simple Delivery), and I posted item on 23rd May, courier scanned 24th May. Evri attempted delivery once, said they would deliver next day which never happened and then it...
Payment
Hi. I have sent a parcel via parcelforce that has been delivered. Buyer sent me photo of delivered item and has sent me positive feedback. On my ebay its showing as payment pending as item not delivered yet. I noticed i have put the wrong number in t...
Buying from USA delivery to UK
Hi can anyone help me figure out why I’m unable to purchase items from the USA to the UK , last week a purchase some parts from USA and the order went through no problem … this week I’ve tried two different items and it says I can’t check out . Is th...
Payment on hold
I sold an item and tracking shows it was delivered on the 9th, it is now the 11th and my payment is still on hold. When will I receive it?
Resolved! Evri Claim
An item I posted has arrived severely damaged by Evri. How do I go about claiming back from them as it was sent via Simple Delivery on ebay?Thanks in advance
Business bank account recommendations
I have recently changed from a personal to a business seller and wondered if anyone could recommend a bank for a business account. Simple and easy to set up is preferable.Thanks so much.
eBay balance
Hi all, I received the wrong eBay balance which is less than what I was supposed to receive. It was supposed me £17.09 and got £16.01. The buyer had also brought a prepaid label which had already been deduted from the total. Can anyone help me to rec...
Payment not released when it says it is?
Hi ebay experts, With the new payment system it says that funds are released immediately if delivery is confirmed and positive feedback is received but its not happening, some small payments are but anything over £35 is still held until the initial d...
Auto relist issues
Hi. Since the new postage has come into place my listings will not auto relist? Can someone help advise please? Thanks
Resend Pin so that my parcel can be delivered
Does anyone know how to get eBay to resend the PIN code for DPD so that my parcel can be released? I recently made an order which was considered as a high value parcel in which a PIN was required. The problem is apparently the pin was sent to my old ...
Bidding
Hello, I placed the highest bid but I did not win.
return
I am hoping someone might be able to guide me on this. I have recently brought a product and its the wrong size, i ordered the right size but the seller sent me the wrong one. After contacting the seller many times I got in touch with ebay today and ...
voucher
Ive been offered a voucher but when i get to checkout it doesnt work. says wrong code but it isnt.ive tried every payment type and it still doesnt work
Resolved! Inflated Postage Appearing On My Listing
One of my listing is altering the postage costs to viewers of that listing - when I look at it it is as I listed it. It means that it will unlikely sell as the postage displayed is too expensive.
Getting a package back from DPD depot that doesn’t have a label
Put a package in a DPD locker and it’s at their depot and doesn’t have a label. DPD have stated that eBay need to request it back but there’s no option for me to ask them.what are my options?
What delivery service can I use to send a permitted bladed item
What delivery service can I use to send a permitted bladed item - i.e. a small vintage tenon saw - to a buyer?
Resolved! Phantom Violation
Hi. I went into one of my live listings (it's been live around 3x weeks). I revised it to lower the price, but I've now had a notification saying there is a violation and my listing has been hidden. Ebay's message says: "Your listing didn't follow ou...
Collection in Person
Hello, a potential buyer has sent me a message on ebay reasonably asking where the collection would be from, but my reply giving even just the street name (without full post code) has been blocked by eBay due to its member to member policy regarding ...
Simple delivery
So I've just started flogging stuff since the simple delivery garbage has been implemented and I'd just like to know if anyone has a way of dealing with ridiculous charges. Case in point, I sold an Iron Maiden wristband to someone in the States. Post...
Collections
My buyer says that they opted for collection at check out but have been charged for postage. They want to collect the item tonight but how do I show it’s been collected as they won’t have a code etc
Poor quality goods
Poor quality product and it will cost more to send it back
HELP! Please anyone I bought an item that was returned(ebay refunded) But its been returned to me?
I have given up trying to contact ebay as there are no options for my question. I had an item refunded through ebay as it was not as described got my money back but now the item has come back to me anyone know how to get ebay to actually help me plea...
Not being able to state colours in my listing
HiWhen I filled out my listing for a 2.5 External Hard Drive Caddy/Rack, I couldn't find anywhere to list the colours my caddy/rack came in, so I added them to the discription. However, looking at a couple of other people's posts, you can see a listi...
Need to speak to agent
How can I speak to an agent?
Resolved! eBay Allowing Scammers Access
Today I received an email claiming that I have purchased an Apple MacBook Pro 14" £1,584.59 to be posted to Norwich in my name.I would like to send this information to eBay security, but it seems like this no longer exists and all the statements seem...
Attempted theft soon after sale completed. Be wary of messages
OK so I listed a valuable item and after a few days accepted an offer. Buyer paid and I was packing the item for Royal Mail Special Delivery when i got a message through eBay messaging. Hello, texting you about the wedding band which i have bought fr...
klarna
how do i pay by klarna? the listing offers a discount if i pay by klarna but it is not there to choose as a payment option?
Overseas undeliverable item
My buyer lives in Greece and paid for a delivery through the handling agents. The parcel went through the agents but for reasons unknown it was not able to be delivered to the buyer. It's now on its way back to me since May 30th. I've asked buyer to ...
postage
I am stopping selling on ebay because as a pensioner I can not do the simple postage No printer and can't read the qr code with my phone as i use my laptop and not my phone for all ebay transactions
CV code
Hi community. I have never used this before so I am interested to see how this goes and appreciate any help and advice in advance. Here is my issue. Last night I tried to make a purchase with a card I use all the time and rarely have any issues. Just...
Posting items
I want to know how can i select another delivery option because i don't want to use ebay simple delivery with evri. Evri company always delays my parcels and people give bad reviews just because of delivery. I couldn't contact ebay also. What should ...
eBay Interference and Editing of Item Listings
I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...
Postage prices and weight on eBay app
I tried listening and item today and I've noticed on the eBay app that the layout has changed and it's not bringing up the correct postage prices and weights for example it I'm sending an item and it weighs 2.5 kg I would have a choice to say choice ...
Collection Code Miplaced
How can i get a resend of the customer collection code.My customer cannot find the email with their collection code i need to get this resent to them?Thanks
RETURNING MULTIPLE ITEMS
HI - I bought three items from the same seller, on the same order, and I wish to return them (unsuitable for babies)How can I return them as a combined order, rather than pay separate postage on three items?Thanks
Resolved! Suspicious feedback.
I've just received a bid from a buyer whose feedback looks dodgy. They have nearly 200 positive feedback comments from just the last month (out of a total of 6,000+) and their account seems to be 17 years old. Their feedback relates to completely ran...
Postage
As a Private Seller if I offer Free Postage on an item of any value am I at liberty to choose whichever method of postage I choose under Custom Postage, I.e., tracked and signed for with Royal Mail. Currently SD does not offer a Signed For option for...
refund
So according to the email I got I was meant to receive my refund for what I bought but when I looked at my bank account I haven't received my money can anyone help me?
How does a seller get compensation for item lost in the post - Simple delivery
Sent an item with Royal Mail.Buyer raised a 'not received claim' and eBay said I need to refund them within 3 days which I have now done.So how do I claim for the lost item and postage cost?Before simple delivery, I would claim from Paclink but now I...
Item lost in my purchase history
I purchased an item and paid on the 25th May through Paypal but it is missing from my purchase history on Ebay. I was intending to contact the supplier in order to return the item but not listed. Tried to contact Ebay but just the assistant which mad...
Unable to revise listing prices as I have done many times before
I am trying to alter buy it now prices on a couple of listings on the app. Something I have been able to do with no issues before; however I each time I try I get a variety of error messages when I try to save , either stating the start date is in th...
SKU missing on App
Today I find it impossible, after latest update, to see the box for SKU number on the app, please can someone advise. I have to actually go onto the eBay main website to enter the sku number. Thank you
Item delivery attempts made but buyer not in to accept - demanding refund
Item sent via UPS three deleivery attempts made.I also sent a warning prior to final attempt as I HAD been tracking it. several days after UPS returned the item to me the buyer has set-up a not received case.. and is requesting a refund. Sigh ..!I se...
How to cancel flat postage policy
Creating a listing it’s only giving me a “flat postage policy” option. I can’t find how to cancel the policy in Business policies section. (I was only in that section trying to allow buyers to save on combined shipping & Ive somehow messed up)
Crazy items being included in knives policy,
I've just had 2 regular listings bring up the new knives & blades policy, why I just cannot understand?One is a reciprocating saw with NO BLADES INCLUDED! just the bare cordless tool in it's case - When I it sold it cost me DOUBLE (£11.84) for UPS to...
Refund
I put an item on to sell, when it sold, I realised I had put the wrong size, so messaged the buyer, she then asked for a full refund, the item had bot been posted. When I tried to do the refund it would let me refund for the item , but she had also p...
No item, no communication
Ive had an item not arrive, no communication at all from seller, eBay have contacted him to cancel and heard nothing, now trying to contact again but nothing! I’m left waiting and waiting for a £200 refund!
Buyer didn’t pay the correct amount for item
Hello i I just sold an item for £153 but the buyer just transferred £0.01 after receiving it in the post. I thought eBay have this all covered. I was told to post it by eBay and the money would then reach my account when the buyer received the item. ...
simple delivery.
Im trying to sell an item which is 75cm in length and therefore doesnt fit into the simple delivery. Ive tried to find ways round it but had no success. Any ideas please.
Buying and selling account?
Morning guys. I have been buying on eBay for years on one main account and been happy with the experience. Recently, I decided to try my luck at selling on eBay. For admin purposes, I would like to know if I can have one account for buying and one ac...
Buyers/sellers protection fee
Whe ebay did the right thing and abolished selling fees selling our items became much easier as sellers did not have to elivate there item price to compensate for fees. Now ebay have introduced this protection fee ! Which is absolutely not necessary ...
age verification without credit card
Technology may be advancing but not always for the good or for our benefit. Why is it that a 55 year old man cannot buy saw blades unless he has a credit card for age verification. I have been with Ebay for 18 years so clearly I am not less than 18. ...
Philippines Back-End Staff Messaged On WhatsApp After Our Call - Internal Scam ??
Hello, So I spoke with eBay customer support on the phone her name was Reshelle, she told me she would call me back to verify the number is correct for security. I then received a WhatsApp message from her saying she can assist me in getting my payme...
Resolved! Need help - Regarding the payment issue
Hello, my funds have not been successfully disbursed to me. The account has been operated by me personally and there is no risk at all. Please assist me in payout. I urgently need this sum of money. Thank you very much.
Not been refunded for a microwave that never arrived???
The seller has told me he has refunded me for a microwave that never arrived? I bought it through ebay and they have never said anything about it? They are supposed to guarantee I get my money back if I don't recieve the item I'll never deal with eba...
Item sold says delivered on parcel force but not on eBay and I haven't been paid
My item I sold was received Friday 6th June yet still says awaiting delivery on eBay but I put the tracking number in parcel force and shows the item delivered with a picture of proof . Yet my payment on hold .
Trying to accept an offer but get this message . There was an issue processing your request.
Can any one help why I get the message There was an issue processing your request. When
Trying to list
I'm trying to list products but it says buy it now price must be 40% more than the starting price
Listing's not showing
After creating a listing and posting. It appears nobody can see it? I don't get any messages from ebay to say there is a problem. But people who follow me, say the listing's isn't showing? Help would be appreciated
Order cancellation refused
I just ordered some plug plants and hadn't receive them 2 wks later. Just looked at order and it says I won't receive them till July so I tried to cancel the order, but it was refused. Seems ridiculous, it wasn't clear that there would be a 6 week de...
How can i chat to an ebay agent not an automated reply?
Seller keeps offering low refund if i keep item. I dont want to keep item as it is incorrect. How do i get ebay involved? How can i speak to a real person at ebay?
eBay has sent a refund to a cancelled debit card it is impossible to contact eBay
eBay has refunded money to a cancelled debit card and it is impossible to contact eBay customer service cancelled anyone give me some advice
Resolved! Simple delivery has been added to my listings
I just went to alter a price on one of my listings and it showed that simple delivery had been applied to it and collection. This is something I did not choose. Can anyone help me to understand this . This was on my mobile app. When I went to browser...
Continued problems setting International Shipping Rates
Generally I use the ' sell similar ' tab from one of my existing active or sold listings when setting up a new listing for a different item. Often it might be a book or programme from the same original source or relating to the same event so although...
Resolved! Posting sold items
Hello,I'm new to eBay and selling items. If someone experienced could break out this process into steps, I would be so glad. I want to be ready and prepared for my first sale. As far as I know I need to print out the labelling for my item which eBay ...
No postage label
I have been told my item has been sold. When I click on the print label button in email, i am taken to a screen where it tells me there are no sales, no labels. I'm just going round in circles.
Report Fraudulent Buyer
Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...
Error message when I try bidding
Hi, I have had this problem for over 4 months now and have rang Ebay support at least 8 times. Who inform me on each call they will let the developers know my problem and it should be fixed within the next 12-24 hours. Sadly as I said it's been over ...
Postage fees
Can someone explain this please? am I receiving funds of the item and postage costs, then posting? or am I just getting cost of item? Says order earnings x amount or order total which is higher, after taking off the postage, cannot attach the phot
New postage rates question
Before I list I have an item that weighs 29 kilo. Does anyone know what this is likely to cost me in postage.Before the ebay increases I could do my own postage with a carrier for approx £25.My understanding is that I must use ebay postage.
Posting a item through yodel
I have recently sold an item on eBay and it’s quite heavy and big. I took the item to my local yodel store for the item to be delivered to the buyer and the store said they couldn’t keep it because of its weight and size and I needed to arrange for y...
Bought a fake microphone
Hey, bought a counterfeit sm57 last year, only realized it was not genuine after it randomly stopped working (the first sign it wasn't real as actuals sm57's are very sturdy). Not sure if there is any recourse as the item is out of the return window....
Fake Adidas joggers
I recently came across a pair of fake Adidas joggers and can confirm they’re not genuine after comparing them directly with authentic ones at JD Sports UK. The labels and tags are clearly fake, with cheap printing and missing details like the proper...
fake and dangerous items being openly sold on ebay
I saw a seller who is selling cheap fake copies of Arai motorcycle helmets on ebay, which are quite obviously dangerous, so I did what I thought was the right and sensible thing, and tried to report it. But the reply came back, that their AI could no...
Adding postage costs to a buy it now item
I have an item for sale at £275.00 and have a buyer ready to buy it , but the postal charge is £25.00 which he is willing to pay , when he buys the item at the agreed price how does he pay the £25.00 postage , can I send him a invoice for the £25.00 ...
Vero & Brand Rights owner
Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?
My account restricted for telling the truth..
So i have been given a three days restriction for defamation,Ironically because a seller pictured an item that was being used illegally..maybe my other reason was telling a seller his item was over priced and you can actually buy then new for less..c...
Technical issue
Ebay tech team, again I ask why is one seller on ebay and myself unable to send message by text on theretailer sellers purchase page, where it shows option Contact Seller.I can send a text message to other sellers but not my regular seller where i or...
Postage cancellation
I have sold two items to same person so do not need two postage labels. how do I cancel one of the labels??
Unfair bad feedback received
So yesterday i received what i believe to be unfair bad feedback, heres the story,buyer messages me at 19:03 in very broken english basically saying he hadnt received what he ordered.i reply at 19:04 asking what exactly he had received compared to th...
Simple post
I want to arrange my own postage but ebay has not given me an address what can I do. Do I have to accept simple post?
I didnt use ebay postage label, how do i get a refund?
I didnt use Ebay postage label, how do I get a refund?
Can't print new label after Failed delivery attempt.
Courier company (through ebay) sent item back to me after several failed 'delivery attempts'. Buyer says Evri did not in fact attempt delivery. Buyer and I have agreed to try again using a different courier company. Two things:eBay won’t let me print...
Hi was selling an item collection only but buyer now wants me to send dont know how to go about thi
How can I post item when I Don,t have address as buyer now wants it posted
Old address showing up on the Shipping for the bought item
I have ordered a pair of glasses which i won during bidding but the shipment address is showing my old address even though i have updated my address and payment detail before the purchase. I contacted ebay call center and they said i have to call the...
postage
I am wanting to relist items but it is not giving me the option to opt out of simple postage wich i do not like as a seller
Postage
Can anyone help me when I list an item for selling as soon as I click on the postage the screen goes blank
Postage
So I sold a few items on ebay. I didn't realise I HAD to use the prepaid scheme, so I took items to the post office and manually paid for 2nd class tracking on all items. How do ebay now pay me for these items or have I lost all the monies???!! Thank...
Resolved! Claim back a refund
Buyer claimed refund for non-delivery, refund processed, item as now been delivered, albeit a few days late, can I get my refund reversed.Thanks.
Unable to make purchases
When trying to buy it now keep getting “Check out error, Unfortunately, this item isn’t available for purchase in your location.”Have tried several different items but getting the same result
Postage for returns
I bought a watch thinking it was real but was to small so I sold it on , my buyer has said it’s fake And I want to send him a pre paid postage label so he can send it back to me how do you do this
Real or fake
I'm looking at a few dust of gods tops But how do I know if they are fake or the real deal? I just don't want to buy any cheap knocked of items. Now days you have to be careful
Ebay Royal Mail International Labels 4x6 format not Label printer ready
Hello,When choosing the 4x6 label format for Royal Mail International orders, the page that I'm given to print is an A4 where both, shipping label and CN22 form, are on the same page. The only solution I found to print using my label printer is to sc...
Postage doesn’t seem enough
I’ve sold an item that weighs 18kg and it is to be sent by Evri - I’m concerned the item is too big and heavy.Ebay only charged £4.50 to the buyer for postage but it was clear the item was a Hi-Fi and 2 large speakers. im not sure whether to even tak...
How to change deliver
I want to change delivery for buyers，because he want to use royal mail
Review deleted from seller account
I left an honest and accurate review of a seller, but this has now disappeared, Ebay said it was because they asked customer services to delete it, but I could report the seller, but the option to report them just keep giving an error message. Anyone...
Wrong postage selected
Hi, my re listing defaulted to evri without my knowledge, item sold, but I use royal mail tracked service, I've sent item, but can't update listing as sent or add tracking number, possible that I won't get paid for this? Thanks
Problem listing my items
I’m trying to list some items & whenever I click on delivery options the page is blank I’ve tried all shapes to do it but I just can’t
why can't I raise an invoice for a sold item
I can't raise an invoice for a sold item. The terms are cash on collection. What am I missing here.
more rubbish on ebay on selling page
more rubbish on ebay on selling page .will they ever get the message to stop messing about
Can't attach a document to provide evidence re seller underpaying postage.
In the chat, I was asked to provide an attachment relating to this issue. There was no option to do this on my phone or Chrome book. I then decided to e-mail customer services and I can't attach there either, no option. This is ridiculous!
How do I set my sales listings to allow click and collect
I cannot set my listings to allow click and collect, how do I amend this?My general postage preferences allow this, but a prospective buyer says not available he tries to purchase.
Awaiting call back from Ebay Agent - how to I contact the specific person?
I am trying to speak to an Customer service agent in Ireland who was looking into an issue I have with Ebay Global Shipping.I provided examples of the issue 3 weeks ago and would like an update.I have just spoken to Ebay Customer Service to try to ge...
Payment options on my listing
It will not allow me to add any other payment options than cash on pick up on my selling listing
No way to add tracking.
Ebay has removed the choice to add tracking when sending myself by Royal Mail. I have the tracking number but nowhere to put it? Not sure what to do, as my money will be withheld for quite a while now.
need to take KLARNA voucher code after purchased.
need to take KLARNA voucher code after purchased.code would not go through but accidentally purchased item, just wanted to know can i get £5 off?
chinese sellers posing as uk seller
I recently bought buffing pads from a UK registered business . delivery info stated 3days product info stated 48hours. Three days came and went tracking info is fake post office does not have my item. Ask seller for update they state Sorry for delay ...
Buyer protection fee
Since BPF was introduced my sales have gone down to virtually nil.Why can we not just pay if the buyer has a problem? For items under £10 BPF is ridiculous. Why not just the percentage charge and not the 75p?
ebay money
hi i cant pay with my ebay money.only one way i can use it, its make a payout to my bank....when i chose how to pay is no choice eBay money.i don't know why
20kg limit for private sellers
I wanted to sell an item that weighs over 20 kG I cant use the simple shipping method because the limit is 20 kG. Now iI find that there is no alternative other than to list it as free postage , build the cost into the price and specify seller pays u...
Can anyone assist me in speaking directly to an Ebay agent?
Ebay raised an order after I won a near offer on an item, been trying to get to speak to an agent to discuss this issue but keep getting attached to the chat line which will not connect me to an agent??
Resolved! eBay O*18-13163-58387 LONDON
I have been charged £9.99 for this and think it is a hack. How do I get my money back ?
Sold an item and the buyer wishes to collect it as they live locally.
The item was listed a post plus collect. Ebay wishes to create a postage label. How can I sort so the buyer collects and that the funds are still paid. Are you able to advise?
Advice please
I am selling a caravan via. Autotrader but have been made aware that a seller on EBay is using my pictures from the Auto Trader website. I have reported this to Ebay but they have said there isn't a problem. Surely there is as the pictures posted are...
Return faulty items
Good afternoon, We purchased a pair of air-struts for a Tesla. We fitted them to the car but they are very poor quality and are very noisy in operation. Customer wasn't happy so we agreed to replace them with genuine parts. I have been speaking to th...
Withdraw funds
Hi, anyone else having trouble withdrawing funds. I have sufficient cleared funds to make a withdrawal but it won't let me do it. Keeps sending me round in a circle then saying "there has been a problem - try again later". I have been trying for 2 da...
Buying cars sold as trade.
Are you aware that selling a car on eBay under trade is illegal in the UK.No seller can sell without a legal come back if the car is faulty.I have copied and pasted this for you to read. Updated: 18th November 2021 • Published: 9th May 2014When you s...
Shipping
Hi, I have sold an item which I released was much larger than the postage option paid for by the customer. I have sold to them before so I knew their address so I paid the extra and sent it to them. EBay obviously don’t know I have sent it so are ask...
Changing account
Dear, I would like to change my business account to individual account seller. I’ve tried in settings but it doesn’t allow me to edit it. Please do assist me with this.
Buyer claims non-receipt of an item seven months after dispatch
I have a buyer who claims to have not received an item which was posted 7 months ago. I only keep my post office receipts for 3 months and for some reason I haven't updated the tracking (I always do this normally). The buyer has contacted me directly...
seller changing the quantity advertised
I have purchased 5 x tubes of chrome cleaner for the listed price, the seller has emailed to say their staff who was training incorrectly listed the item and it should be only 1 tube, can the seller change the quantity after I piurchase them via Payp...
ACCOUNT LOCKED - HELP TO GAIN ACCESS
My account has been restricted because I arrived on holiday in Thailand and logged into my account. They are requesting to call back on the phone number which I set the account up with in 2020. I have since gotten a new phone / phone number so I can ...
Postage rate increase when printing label
I’ve just so,d some video games individually, they where advertised with postage costs of 87p for large letter via RM when I printed the labels the postage had changed to Yodel and cost gone up to 2.70 which I have to pay why is this and how do I sto...
Buyer email
I need to contact a buyer as the couriers need more information before delivering item but buyer is not responding to my messages? parcel is still held by couriers and I am not receiving payment? please help
Simple Delivery idiocy
My listing for a tool that is longer than the dimensions that simple delivery covers has been forcibly changed to Simple Delivery. its not "freight" it's a 650mm length package. DPD and Parcelforce are happy to take them. What's going on? Ebay is try...
Returned watch missing 2 links
Hi, can anyone advise me.i recently sold a Gucci watch I no longer wear to a buyer that decided to return it.He claimed it was not as described and it didn’t work. I can assure you it was as described but I couldn’t say if it worked or not. I only kn...
Accidently closed return request
Hello everyone, i bought a new s21 ultra from a seller in China, i send him pictures that phone came in bad condition, he told me that send me i'll refund you. I started return request but accidently i closed it. I did not know that once it closed yo...
Refund of Unused Prepaid Postage
Hello, a buyer bought 5 items from me. Postage was not combined at time of purchase. I packaged all 5 items into the one envelope and added the same tracking number to each item. Only one label was printed and used. The other four labels prepaid by t...
Resolved! "Buyer asked to cancel"
I bought an item this morning and paid immediately. A few hours later I received a message saying, unfortunately, the sale is cancelled as the item is damaged. On checking my account this evening, it says "Buyer asked to cancel". I certainly did not!...
Can't message sellers
Hi I was messaging a seller everything was fine I messaged back YES but eBay blocked the message saying it contains account information but it says the same if type ANYTHING so I don't understand and I've tried from different devices!! After this I g...
Return
I sent someone the wrong item. I then posted the correct item and accepted the return of the incorrect item. I said I would give a small refund to apologise but when I go to the return it only offers me the option to give a full refund? How do I just...
Order Cancellation Declined After No Contact
I purchased a UPS from a seller on Wednesday 28th of May, as a 'to collect in person' purchase. I sent a message to the seller asking to confirm the collection address, and when a convenient time to pick it up would be. No response. I sent another on...
refund
i am a seller and was looking through ebay when i noticed that a buyer requested a refund two months ago and i responded back then and never heard back so the money is sat in my balance but on hold so what am i meant to do in this situation
GSP can I exclude locations?
So I’m trying to list an item and I want use the GSPIn the section marked Preferences there is a drop down box marked ‘Excluded locations (optional)’If I exclude certain locations will that affect the GSP in that buyers in those locations will not se...
Request to Add Variations to My eBay Listing
Hello eBay Support,I hope you're doing well. I’m contacting you to request help with adding product variations (such as colour, size, or quantity) to one of my listings. This will help provide more options for buyers and improve the listing's perform...
Resolved! Registered Seller With National Active Selling List But How Do I list Items For Sale Locally
I am a new registered seller here, with an active selling list already created, but I want to sell my items locally as well. Do I have to create a separate list showing these items for sale locally, and if so how do I do that?
Request by buyer for delayed posting
I have sold some boots and the buyer has requested waiting for two weeks before posting them. Is this a problem?
Buyer with no activity has paid for my item..scam?
Hello Just wanted some advice. I listed a Samsung S24 a few days ago and it's had a lot.off interest..I have turned down a number of bids. However, a buyer has made a second bid matching my offer and has made payment. However, I'm skeptical about dis...
Feedback
None payer, I've now cancelled order but i only have one option to leave feedback (positive) how can this be right?
Inability to place a bid
Great Black/Grey M&S Active T-Shirt/Top, Size 18ConditionPre-owned - ExcellentPre-owned - Excellent I've encountered a problem I've never had in 20 years' buying on eBay. I thought it was a one-off with one seller, but now I have it with another. I g...
Change of Account Type
Hi, I want to change my account from personal to business account but there is not edit button on account type. Kindly help out.
Collection code
Listing was for collection only. Buyer paid and decided he wants it to be posted. Paid for postage via bank transfer. How do I get paid for the item if he hasn't given the collection code?
Scam
Has anybody had it where somebody purchased but then wants you to buy them an apple gift card too and they will send the money? I then got an email from support saying once I’ve paid for the gift card they will release the funds! Obviously I am not g...
How to delete feedback I've given ?
How do I delete a review iv left ?
YSL
Hi there. Is there any way to contact eBay customer support? I don’t understand why my original YSL bag has failed authentication when I paid £1000 when I purchased that bag from YSL?
Resolved! Buyer opened item not received but hasn't given chance for it to be delivered
This has happened a couple of times now in the past couple of months. I have a 2 day dispatch time and I always post during this 2 day window. The latest one, a buyer purchased an item on Tuesday, chose 2nd Class Royal Mail as postage option. I poste...
Mistake in my address
please i made a mistake in my post address i used my old address which is registered already in the system please i want my safety boot to be sent to my new address thanks
Resolved! Got negative feedback for item price but ebay won't remove negative feedback
I requested removal for unreasonable feedback. The negative feedback is all about the price and acting like I forced them to buy the item which is nonsense. I sent the item on the day they bought it and the item is perfect however my the negative fee...
My tracker is not updated so I don't know where my order is
I ve been keeping a eye on my tracker as you do not ever time I look is hads not updated so it's hard to tell where my order is so any help would be great I should hope it comes lol
Item sold and collected but I had it down for delivery. Buyer received it but funds not released.
Hi. I sold an item on Ebay. I had it down as postage but we agreed to collect it in person as we were in same area. now the funds won't release and the buyer cannot enter delivered.
Wrong item sent out
I was selling 2 similar items at the same time. One sold, the buyer paid and was in communication with me about collecting the item. After they initially failed to turn up, more conversations were had and a courier turned up to collect the item. I as...
supplement
I purchased a food supplement recently (NMN) When the product was delivered, I noticed the pc of the address of the maker on the label does not exist. I noticed the bar code on the label does not exist. And there seemed to be a different address of t...
SUPPLYING MY NATIONAL INSURANCE NUMBER
I am a private seller but i have been asked to supply my national insurance number. Ebay have said it has nothing to do with paying tax if you go over the earning threshold. Would someone explain to me why i have to give my NI number. Im a bit thick ...
Buyer paid for postage but decided to collect instead. How do I get access to the funds?
Buyer paid for postage but decided to collect item instead. How do I get access to the money? There was no option to state that the buyer collected as this is the normal way to them get access to the money. Only options it is giving me is to print a ...
Reserve Pricing
Hi, does anybody know why the lowest reserve price is a ridiculous £50. And can I set a 'realistic' reserve price. Bob
Buyer is asking to cancel after they won the bid
Hi, I know this problem has been posted about elsewhere, but I thought I'd ask the community for advice. A buyer won a bid on my item late last night, then this morning they messaged me saying they no longer want it, and I can 'feel free' to relist i...
Order
This order is shipping to me by Royal Mail and in the Netherlands by Post.NL. Post.NL told me that it was not delivered because the address was wrong; but the address was correct. Now it is send back to the address that shipped me the parcel. Post.NL...
Return to sender
Hi a buyer brought an item but hasn’t received as the address they provided eBay are incorrect iv had loads of messsgs from buyer asking what I’m doing about it tracking is showing as delivered to me but I’m not home to check buyer wants a refund but...
Direct Debit cancelled
I have checked my bank deails and its showning my ebay direct debit has expired. My bank details are still correct in my ebay account. Do i need to set up another one, and if so how do I do it as the bank details are all correct? Do I not need one bu...
Title of Item changed on Preview
I am setting up a listing for a book. One entry field is 'Book Title' that is not the Title of the listing at the top of the page. When I do a preview and go down to check the details I have entered I find ebay changes the 'Book Title'. How do I stop...
Resolved! complaint from France buyer being charged vat as I ship from Spain but list on ebay uk
my French buyer is objecting to being charged vat on his purchase as I post from Spain but still list and sell on ebay UK
HMRC Digital Accounting
If I already provide HMRC with my self assessment form every year which always includes my eBay sales, why do I now need to provide eBay with my National Insurance number with the threat of restrictions on my account if I don't?
Old listing
I put a listing on but removed it looking to get details I put on the original listing
maclean tv bracket with no Fitting instructions
I membersCan anyone help meI've just purchased a mc clean tv bracket A con fited to the wall But my problem is Fit in the Class Shelf I've contacted the sellerHe's tried to find one on the internetAnd he cannot find one being trying to find How to co...
Ebay releasing paid funds if it hasn’t registered an item has been received.
Hi, an item has been received by the buyer but EBay hasn’t registered this. I simply sent the item to the buyers address but didn’t use the QR code (I didn’t know how this works). What can I do?
HMRC UK
How do I find the figure given by Ebay to HMRC in UK. I have looked at UK Digital Sales Reporting , but cannot find the tax button they mention
Global Shipping Programme - VAT
Has anyone else had any issues with the Global Shipping Programme not charging VAT recently? When we have sold through it before we have always been paid the VAT and then shipped to the usual GSP address but we have had an order through today with no...
One year warranty not honoured
Bought a used iPhone for father in law. It was offered with one year warranty. It’s gone faulty after 8 months. I have messaged and emailed the seller numerous times, with no reply. I have been in touch with eBay, I’m sure it’s a bot or computer repl...
Not being paid for selling an item
I have received 0.1p for an item I sold after funds have been cleared and there is no hold on eBay to resolve thissolution
simple postage
is there a way to transfer my old listings to simple postage
Postage entering when creating a draft
I am unable to select or enter a postage for an item during draft creation
Evri - delivery to Norther Ireland?
My buyer cannot complete their purchase. They are being told that the item cannot be delivered to them in Northern Ireland - I had chosen Evri as the service & cannot changer this. Does anyone have any idea how this can be solved?
posting
I have sold an item to America but the Global Shipping Prog didnt work because there wasn't enough address on the buyers site. Therefore there was no postage label produced saying insufficient address. I have posted it independently but now I don't k...
Returns Policy
First question ever asked after 20 years I bought an item last week. It has arrived badly damaged. Asked the seller who stated happy to accept the return.The seller then messaged to say eBay had resolved it and he didn't need to do anything. I then h...
Avoid delivery
I'm selling a digital product that does not need collecting or delivering, as it can be emailed. however i cant seem to turn delivery off. there is only Posting or Collection. How can i get around this?
postage
I'm trying to opt out of simple delivery to put in my own, and iv tried everything, please help as I cant do this for some reason I'm not getting a option to change this anywhere.thanks
Fake phones and lieing sellers.
Hi guys, my son just got stung for £700 for a samsunung s24 ultra. Firstly the phone was a fake, was returned emaculate now the seller is saying the screen is scratched and offering a 50% refund, surely with the device being counterfit he is entitled...
Expired offers
How do I contact a buyer who’s offer I saw too late which is now expired when I click on their name it gives me no way of contacting just shows there profile
Purchased item has not arrived
My order has not arrived and I can't even track it as there's no tracking details. It's frustrating.Paid for Item 21st May 2025, advised it would be delivered 2nd June 2025. Still waiting for Item and can't reach the seller and no update from the sel...
Resolved! Unfortunately, this seller won't post to your location.
HelloBuyer wrote me, that he cannot buy my item, even there is no restricitons on shippinghe get messge: Unfortunately, this seller won't post to your location. Please update your delivery address and try again. itemhttps://www.ebay.co.uk/itm/2563878...
Items fall of promotions randomly when auto relists activates
Hi folks, I am getting a bit fed up keep having to re-add items to campaigns over and over again as they keep falling off them, it seems, randomly when they auto relist. The campaign is still running all ok, but the items that were on it, then are no...
motorcycle re-listing fees
It is £14.99 to list a motorcycle. The auction last a week. If the bike do not sell do I get charge for re-listing again?
Seller not refunding my money
Hello i have problem with seller a order 3 curtains and when arrived it was very bad and different product with the description and pictures i ask him to return he told me you must pay for shipping fee I said it’s you fault not me i was sent back all...
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