Member To Member Support

Unopened Royal Wedding Ale from 1981

I am trying to list 6 bottles of the above from Charles and Diana wedding but have had my listing removed as it falls foul of the alcohol rule, yet there are other similar Royal bottles allowed. The contents are clearly not for consumption due to age

Resolved! Rug ordered not what arrived

Purchased a rug from Pakistan 'antique runner' looked attractive and cost over £200. Today it arrived. Unfortunately its a similar but not the same rug. I want the rug I thought I was purchasing as shown in 10 photos plus a video.This is the first ti...

Hi all after info regarding purchase from USA, would I have to pay any tax etc value is £240 thanks

Hi all I'm after purchase an item from. USA, would I have to pay extra postage (once in UK) and import tax etc cost of item is £240 or is it covered with ebay global shipping cost thanks Dave

Product recall

I got a message from the eBay team to tell me a scooter I bought has a safety concern and I should contact the supplier for more info but they have set the contact supplier not to receive emails

Delivered but showing overdue postage

Hi, I used Royal Mail to send a small package instead of eBay’s new prepaid labels but there was nowhere to add tracking as before. I have proof the package has been delivered but it’s showing as ‘overdue for posting’ still on my account. There’s lit...

item not received

buyer says item not received but status shows item was delivered so how i can manage this i upload the tracking on ebay and ebay status is also showing delivered

Problem with invalid post code

I have sold in item. Buyer buy a paid for item and postage. Address and postcode was done sent to me and I tried to print it out the postage label from the eBay app. The app said that the postcode was invalid the buyer said that it was the correct po...

item was collected from seller on my behalf, at home i found issues, sellers listing dosent describe

i made an offer on a car door, photographs and listing it looked fine, as i was at work, i made an offer and the seller accepted, i paid through ebay and my brother collected in my behalf, they loaded the item into my brothers car, when he got to the...

Misleading or inaccurate product information - Focus Dashboard Headlamp Switch Cover.

This is the first time I have posted so I'm not sure if its the right way to go but have tried to report the issue to Ebay and I just go round in circles. I would just like to save other buyers problems. I have looked at several sellers selling this ...

Issue with Combined Orders Showing as "Not Shipped"

I recently had a situation where the same buyer placed two separate orders. To save on shipping, I combined both items into one package and shipped them together.However, in my Seller Hub one of the orders is still showing as "Not Shipped," even thou...

Ebay Postage

1st time seller. Can anyone recommend the best packaging for beaded jewelry?

Fossil Dolphin Tooth

I've had a post with 5 Miocene Fossils removed. 4 Shark Teeth and a Dolphin Tooth. The bot obviously thinks it's a modern Dolphin Tooth and so restricted and not a 15 million year old one. How do I appeal this?

How do I return multiple items and only incur one postage cost

How do I return multiple items and only incur one

No help

Sent brand new mobile back as plug overheating (this was after seller agreed)Not charging Phone sent back Monday afternoon , So arrived with seller Tuesday afternoon Low and behold Wednesday about 2pm a e mail saying nothing was wrong with phone and ...

REFUND

I wanted to return an item so ebay sent me a tracking label which didnt work so I purchased my own label via royal mail 24 tracked.I cant get in touch to even speak to somebody from ebay to tell me this and nearly a fortnight since i sent it back to ...

Search Results not displaying proprerly

When I search for an item and select "UK Only" the resulting list of items is exclusively from International Sellers - no UK sellers appear. I don't understand why it has started to do this. It will say, for example, 13 items found, but then not show...

Return help needed as seller

Hi we are a buisness seller on ebay for over 15 years selling used vehicle parts we have always acknowledged our return request and dealt with them swiftly even refunding when buyers have abused the return procedure but this is now getting out of con...

Selling

Never sold or bought on eBay but had an account for last 5yrs. can’t see whereadd my bank details for payment transfer from a Buyer ORRectify ‘Invalid schedule start time’please help me, thanks.

Had to pay £7 postage as no postage had been paid using the Simple Delivery programme.

I bought and paid for a top, including postage, but when it arrived, no postage is been paid so I had to pay an extra £7 to receive said package. I have contacted the seller but, because they subscribe to the Simple Delivery programme, I'm not sure i...

unable to list a location

My post is asking for a location before it will post, I have mentioned the location several times in descriptionI can't find a specific box to put location in Any help appreciated

Help! Buyer wants to send a friend to collect car

Hi, i have just sold a car through the auction. The buyer wants to send 'a friend' to collect the car, which will have to be loaded on to a recovery truck. The friend just called me to say he will be collecting it at the weekend, and will pay via ban...

Shoe

I order shoes and I when I receive it it turn out it’s fake I request refund but the seller not replying

can I remove an unsold classified car listing from my history

I have an old unsold listing which is still shown in my account.

What has happened to eBay?

Since 2009, I have been a committed eBay member, active both as a seller and as a buyer. For 16 years I have maintained a 100 percent positive feedback record, which I believe demonstrates not only my integrity but also my consistent commitment to fa...

excellent item being returned as damaged

i just sold an excellent conditioned phone, the buyer has said that its damaged, and has one the case to send it back. now i'm £100 out of pocket, how do i claim this back thru ebay please???

Help with listing

Please help. I'm trying to list a cutlery set of six fish knifes and matching forks. I get message saying can't sell under 18 sellect ok. But nothing happens to my listing. What am I doing wrong please. Any advice

Combine postage

I’ve purchased 5 items, ready to pay. I’ve emailed seller for a combined postage invoice, no reply. Not sure what to do now

Uploading photos

Is anyone else having trouble uploading photos to their listings? I select the photos and press add but it doesn’t add them?!

Pattern of Fraud? High-Value Items “Lost in Transit” – eBay Needs to Step In

Hi all, I wanted to raise an issue that’s becoming increasingly concerning, especially for buyers of high-value items like smartphones. In recent weeks, I’ve had multiple transactions where sellers dispatch items via Royal Mail, only for the parcel t...

Hi I think someone is trying to scam me it has happenes four times now there was one just now

I have had orders that never pay they are always from new member name asking how quickly I can send as its for their "mom" they tell me they live in the USA but their mum lives in London and im supposeto email her they send a photo.of a email address...

Can't find my active listing

My item shows as active but i can't find it, can anyone tell me how to find it please.

If a buyer doesn't return item do i have to refund ive already paid postage for it to be sent back.

Buyer insists she's posted item back, accusing me of it being delivered but not wanting to pay back. I've checked on delivery still says accepted at their post office 8.08.25 but no other delivery status. I've tried getting ebay involved but not much...

Ebay rejected my message to buyer with contact details for collection of item already paid.

Ebay rejected my message to buyer with contact details for collection of item already paid. I gave phone and email details but ebay refused my message implying that it was outside ebay ground rules. But ebay knows that the transaction has been finali...

Craft knife set

Can anyone help me i have a load of craft knife sets and when they are listed ebay remove them and i want to sell them properly with the age rating etc but when iv tried to do this it keeps getting removed? Is there a way i can sell these on ebay i s...

Warning to eBay Sellers about Promoted Listings Fees

want to share my experience to warn other sellers about unfair and unclear charges connected to eBay’s Promoted Listings – Priority.I promoted a TV worth about £50, and in just three days I was charged nearly £30 in fees — even though the item never ...

vouchers

How do I buy ebay vouchers?

I won a bid and seller falsely cancelled

I made a bid at the initial set bid price- no one else bid and I therefore got a bargain. I received a ‘you have won notification’. Shortly afterwards I received a note saying the seller has accepted your cancellation. I contacted seller and he accep...

Collection

I’ve sold Drill items on eBay, the buyer does not want to go ahead with the The purchasehe reckons it’s too far to travel to pick this item uphow do I re-advertise my product?I haven’t received payment

Naoya Inoue Black Boxing T-Shirt White Print

Just asking regarding the print orientation of the boxers name Naoya Inoue, is it printed on the reverse of the tee shirt.Item ID:365226708531 Order number:07-13443-96598

How do i return a item that I did not order?

I have recieved an item in the post today from the US that i did not order. I cant find any details of the seller anywhere so I am lost at what to do here.

Item I bought

Hi so I was looking at the progress of an item I’ve bought and trying to contact the seller but it says no longer a registered user what does this mean for my item

Resolved! Evri and buyer says item delivered, but Ebay tracking hasn't updated

Hi, I'm a newbie seller and wanted some advice. The buyer says they have recieved the item, Evri says it is delivered but Ebay hasn't updated it's tracking to say it's delivered, so I haven't recieved my money for the purchase. Is this normal? Apolog...

stop autopay as it muck up my multi sales

can anyone tell me how to stop autopay on my listings

Cancellation declined but no refund or item

I tried cancelling my order but that was denied a few days later, but then never ended up receiving the item. The seller has also since stopped contact with me and no longer replying. This chat was from over a week ago. I don’t care if u get the refu...

How do you check a potential buyers profile when they send a message?

I've just had a message from a potential buyer who is asking for my 'lowest price' and offering me 'cash in hand' for a collect-only item. In the past I've had buyers trying to knock off money on the doorstep when they have already won an auction or ...

Am I (many of us) just wasting my time when EBAY cant even search correctly....

EBAY is how i pay my bills so I do my very best to list the items just as EBAY tell me too.... Manufacturer first in the heading as told by EBAY, Part Numbers and a brief description, I fill in all the specifics, I post at least 3 (usually 5) ORIGINA...

eBay's Computer is randomly changing postage from Seller Pays to Buyer Pays

As from today I have started adding the following message in my listings -PLEASE NOTE - Since eBay introduced "Simple Delivery", their computer has been randomly changing the postage costs from "Seller Pays" for UK postage to "Buyer Pays". I will ALW...

change account

how do I go from business seller back to basic account as shop no longer viable

How to reinstate my account and my payment on hold

Hi , my account is reinstate and payment is on hold since February 2024 even though my all orders are delivered with tracking number but still my payment is on hold .

Business to Private?

I opened a new account, and noticed it is set as a business account? How can I change this to private

Postage

Hi, I've realised the label for my item I'm posting out will only cover a very small box. My item will only fit in a medium box, is there a way I can still partially use the label but pay extra for the larger box at post office?It's royal mail / forc...

Buyer trying to return a different item and claiming my item is broken

Before the buyer bought my product he asked for proof that it works I sent him the proof and he bought the item and now he is saying 8 days later that the item I sent doesn't work and when he sent me the photos it was of a completely different watch ...

Listing can't find my listing when I go look for it on the site.

I put the listing up,went to check it was there and could not find it anywhere up on site,how do I get it on site after i'v made a listing for it to of gone up on site but can't find it.

item location

site telling me to add item location but wont give me option to do so .. all addresses match in my settings but keeps asking for it

Messaging a seller

Hi. I'm trying to send a message to a seller, but they don't get delivered. I didn't receive my item, as I had to delay delivery due to family illness, and bereavement.. Now my last messages have been ignored, and they won't go through at all. Is a b...

I bought an item on the 4th of August and cancelled it onthe 5th of August. Was due for a refund sin

I bought an item on the 4th August and cancelled the order on the 5th August. I was due for refund. But as of now I have not received the refund. What should I do.

Buyer protection and Money Back gaurantee. No online agents, no phone calls

I have been trying for an hour to get an update on my Money Back Guarantee case. This is going to take so long that the seller will get the item returned as it is stuck in a postage depot, plus my money. This is beyond annoying. What happened to live...

revise a car sale listing

Im trying to change a mistake in my listing but i keep being sent to a web brouser whick blocks me out

Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days

Hi everyone, I’m looking for advice because I feel I’ve been tricked by a seller and left without protection. I bought an item for £71.28. The item never arrived. Each time I asked about it, the seller told me things like “don’t worry, it’s coming”, ...

Seller not responding

hey, I purchased a 2k drum filter two days ago but the seller is not responding to my messages. I’m now unsure as to what to do. pls help.

When I accept an offer, does it affect the postage costs?

I just accept an offer from a member and afte4 that the carriage costs came to 50% of what was indicanted.is that normal?

Buying a saw blade

Hi. I’m trying to buy a table saw blade but I don’t have a credit card to prove my age. is there another method as debit cards are not accepted. Thanks for any help.

Getting paid for item if I deliver persoanlly

Hi hope you can help , I have sold an item with the seller (me) paying postage via Evri but the buyer is local and is easier for me to deliver the item personally , will I still get paid without printing off the delivery address postage label and how...

I am trying to list some genuine pandora boxes, like other people have, but it is getting blocked.

Hi all, I am trying to list some genuine pandora boxes, like other people have, but it seems to be getting blocked by Ebay, with warning. How do people get round this. Help would be appreciated. Thanks

False bids

Could any one advise please I am fairly new to selling on ebay I recently sold a bike for £970 a couple of days later the byer messaged to say he had £1000 at the time of bidding and his dad had stolen £400 leaving him only £600 I told him not to wor...

reactive account

Hello,I have noticed that my account has been restricted/disabled, and I would like to kindly ask for clarification. Could you please let me know the exact reason why my account has been limited?If you require any additional information or documents ...

no goods recieved

i have purchased a dvd from ebay seller- have not recieved the item-ebay have withdrawn this seller- i require a refund as this appears to be a scam-no joy from ebay - is this lack of intrest acceptable.please advise .

Returning something that’s been tampered with

Hi everyone, I could use some advice. A buyer purchased video camera, then requested a return. I refunded them in good faith, but once the item came back, I found it had clearly been tampered with and is no longer in the condition it was when I sold ...

Resolved! Unable to give buyer my details before sale

A buyer wants to view an item before he puts a bid on it but I'm unable to give him my address so what should I do?

Assistance Needed – Refund for Item Not Received

Hello, I purchased an item on eBay, but it never arrived due to the wrong address being printed on the package. The delivery company confirmed that the parcel sat in storage for a couple of weeks before being returned to the sender. However, the sell...

Courier losing items and arriving broken

Hi! I don't know if others are losing money and fed up with items being posted out through Evri - not as much Royal Mail and either just not arriving, or when they arrive the contents are broken. In one week, deciding to sell my treasured Denby servi...

Age verification .

How can I verify my age on eBay if I don’t have a credit card ?

Incorrect listing information

Trying to contact ebay js like pulling teeth. Listing states buyer may accept offers when I have paid extra for a reserve price.

Collected item still shows as "Awaiting Dispatch"

About 3 weeks ago a buyer messaged me wishing to collect in person. I advised her to pay through eBay and select the "Collect in Person" option. She did this, then informed me that she was local and would collect the same evening. Unfortunately the b...

Refund

On the 27 of mars i don't no what happen you charge me £149.99 for somthing i haven't ordered or recieved i spoke to ebay for refund they said after 8 weeks now is 5 months nothing happen.

Do I need a static IP for ebay uk

I am starting to sell on ebay UK as a limited company. I am just confused about IP and device issues. Do I need to buy a static IP for ebay seller account or I can just use my usual home internet( it will have a dynamic IP). Can I use my data sim as ...

Promotion fee

Hello - I found a buyer for something on another social media platform and directed them to pay on EBay for buyer seller protection. However, I had accidently selection promote item on EBay when I listed it. And the buyer was not found in EBay. How c...

Change postage for other couriers

HOW I CAN CHANGE POSTAGE FOR OTHER COURIERS?? ONLY FOR HEAVYWEIGHT ITEMS LIKE ENGINE AND GEARBOXES. SIMPLE DELIVERY ITS ONLY UP TO 20KG

Resolved! Sender shipped via Royal Mail to pickup point and they refused delivery

I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...

Since May 2025 As a private seller I can't edit my postage fees

Since May 2025 Ebay As a private seller you do not have much control with the way you dispatch your items. I'd always looked around and would sometimes used Parcels2go or through ebay postage with royal mail and Yodel. Ebay have taken the choice away...

International postage costs for older posts

Hi, I couple of times needed to refund sales proceedings because of drastic increases of international postage costs. For example, in post for sale made two years ago I put then adequate price to dispatch to US - £10. Now it's £16 and not covering th...

Item location problem

When trying to post an item ,a problem comes up saying item location,I can't find a box that askes for that and my address is correct in my profile ,what do I do please ?

Restricted Adult Items Policy

Ive just had a coin removed by Ebay because it has conflicts with the restricted adults items policy.There are other sellers on Ebay selling the exact coin. Is there any way I can appeal this decision.Thanks

WRONG STATEMENT FIGURES IN CHARITABLE DONATIONS

Earlier this year I sold numerous items on eBay where the proceeds were donated to charity. Two of these items sold for 50 UK Pounds each but on the eBay giving statement they appear as 5 UK Pounds each. I am concerned that the full amount was not do...

Classified ad location details

I am trying to post a classified ad and keep getting the attached response. But there is no where to enter location on the listing.

Free selling promotions

How can I request more free selling promotions. I'm.limited to 300 per month

Keep getting emails off ebay off someone using an email thats similar to mine amd their account

Keep receiving emails off another account with an email similar to my email address plus their parcel delivery information

Postage Issues - Yodel

Hi. I have been an avid user of eBay for 20 years now but i am really finding the latest updates unhelpful. A further example has been posting. I have selected only courier I can use is Yodel, this has then been paid for by the buyer, but my printage...

Item not in purchases

I purchased an item last week, I have gone to check status in purchasing and it is no longer there to see. I have an email received Friday stating it has been shipped? Could this be a fraudulent order? Any advice would be appreciated

Selling

HI I put an item on sale on eBay, I got a buyer who had placed a payment for the item. The buyer came to my address to collect the item as mentioned in the description. I need to get a collection code from the buyer, I contacted the buyer several tim...

Return Label link not working

eBay emailed me a link for a return label, on an item for which I already have a refund.The link does not work on either the email or the eBay website.How on earth do I actually tell eBay this, as their 'contact us' link keeps taking me round in circ...

Selling

My selling button says error and so does my messages when click on them

Cant receive returns label!

I received a faulty item. Buyer has refunded me no problem and said he's paid for return postage. I had the messages from ebay asking me to return the item, and there is no label. Like, there is no label to return this item anywhere at all. I've spen...

Buyer by a buyer

Long story short, I sold an Apple Watch, the buyer then requested a “Returns Label” I asked if there was a problem to which he claimed it was a FAKE, I sent him the original Apple receipt which matched the serial number on the box (that I packaged it...

This Return case is getting crazy

High priced item sold end of July. Buyer received and started demanding nearly 50% partial refund stating item not as described. I asked for the item to be returned if not happy for a full refund and sent return postage label through Ebay including t...

Unable to upgrade my personal account to Bussiness account

Can anyone guide, i am unalbe to upgrdae me personal account to Bussiness account?As, when i go to Account Setting} Personal Information} Account Type, the Edit/upgreded option is not available. Regards;

The GSP appears not to work for uk sellers - it just defaults to 'contact the seller' every time

I posted about this under a different title a couple of days ago: https://community.ebay.co.uk/t5/Member-To-Member-Support/I-have-an-offer-from-an-overseas-customer-How-can-I-check-it/td-p/7913313/jump-to/first-unread-message I am reposting it with a...

Fake products

Helloplease can someone help me, I’m so angry as after reading reviews, the seller knew this issue.I bought Hero Skin patches and they’ve irritated my skin very badly.What are my options? It’s just I have agoraphobia so can’t get out to return them, ...

Less payment

Hii sold one item where I earned £7.59 after deducting eBay fees but received into my eBay account £4.78. I didn’t understand where the rest of money is gone?

Resolved! Incorrect tracking number

Hi, I put an incorrect tracking number in a returned delivery. How can I edit the tracking Number?

Second Ebay Account?

My eBay account was suspended because of the (Item not received rate.)Can I register a new account and move my staff there?

ebay telephone number

I need the ebay telephone number please

Why is it taking 24 hrs for my items to go live?

Every time we list an item eBay says 'congratulations your item is live' but in actual fact no-one else can see it for 24 hours. Why??This has only been happening for the past few months. Items used to be visible instantly. Mega annoying, especially ...

Return to Search feature now missing!

The "Return to Search" feature is now missing! Have I turned this off without realising or is this an Ebay system update?

Counterfeit item

I listed an item which was a genuine Audi part but it got withdrawn saying it didn’t conform to eBay’s counterfeit policy.i then challenged it but they’ve come back again saying it doesn’t conform but can’t find anything to tell me what it should say...

3hour 10min on call to ebay

Waited an hour on the phone and patched though to 4 to 5 different departments and people. if ebay worker don't no how to fix it they put you from piller to post I'm not sending the item as the money will not be sent to my account am so so angry it's...

ebay postage

I sold items on ebay, after payment ebay produced a link to a postage label. I never used this (I posted directly myself) I never printed it.Yet ebay have charged me for this postage and taken the money?

Add / Change Paypal ?

Anyone else had issues adding or changing their papal account ? I need it for some Parcelforce payment options and I cant add a paypal account ? Have searched online and seen ppl having the same issue as far back as 2023

£10 reward

I was offered £10 reward to open and use the app instead of the website.I have downloaded and used the app for the first time.Where is my £10 sitting.

Account restricted or banned

I think my account may have been banned I cannot access anything or look st my messages to even see if I have if anyone can help would be appreciated

How feedback has changed

I've been using eBay for 25 years. Early on, feedback was regularly left for sellers and would be a brief remark about the quality / speed of service. Over the years the practice of leaving feedback seemed to fall back and I had more transactions as ...

Scammer using my address to purchase SIM cards

Hi. How can I report fraudulent activity by a buyer I am not connected with? I have received a SIM card by post to my address to someone who has never lived at this address. On enquiring with the seller, it seems that it's likely the buyer has been p...

thinking of closing my account after many years

Feel to lower costs due to buyer protection and offers are around same as as what my figure was... plus returns i don't want enforced and pay back postage and then postage to return at my loss, selling items cheap isn't worth while items going down t...

Faulty item, not able to return

I’ve recently purchased some car decals. When applying them I discovered that a second cut had been made during production leaving a 2mm section of the side strip able to detach during application. I was unable to apply the decals and they were remo...

Adult magazines

I recently sold Playboy /Mayfair i had Men only listed for sale but was taken down due to adult material Playboy /Mayfair why was that ok to list and sell but not Men only ?

Changing bank details

I want to change my bank details for payouts but it says I need to confirm the change by entering the old account number in full. This is an old account and I can’t remember the details (it was closed down)? how can I sort this?

STOLEN BRASS INSTRUMENT

Our gold brass cornet was stolen from our car in the Whitechapel area of London on 25th July 2025.Can we make it to hot to handle?Is there a way of tracking if someone tried to sell it?Model number 4330GIdentification number C01827 No-one is helping ...

Sold item didn't pass inspection - authenticity guarantee

I have recently sold an item which has not passed inspection with the eBay authenticator. The reason provided is 'Does not seem authentic'. The item was purchased via eBay less than 12 months ago and was authenticated by them then - is there any way ...

Scammer Allowed to Leave Negative Feedback

HiI had a return today where the buyer had swapped out good parts for bad I actioned a call back and explained that I would refund but need to report this to Ebay the call back agent said he would open a case against the buyer, I asked the agent for ...

Cancelling a bid

I bought something by mistake but despite me contacting the seller within seconds of buying the item nothing has happened and it has been impossible to get eBay to do anything until they proceeded the order hours later. It looks as if I am going to b...

AI analysis of Contact Seller messages!

When trying to contact a seller about a motorcycle adjustable CDI unit and its adjustment, it involved the use of the words "Advance" and "*bleep*", as technically descriptive of when the CDI unit delivers the ignition spark in relation to the positi...

Voucher code

I was given a general voucher code if I spent over £50 to get £5 but when I go to use it on an item I made and offer for £52 it gives stupid reasons it won't work. It says it's not over £50 or it says I'm paying by American express which I don't even...

No QR code provided on return label and I don't have a printer

On Friday, 15th Aug in the blazing heat, I went to the post office 3 times, 1st time they said they couldn't print a label from the return label picture emailed to me as there's no QR code.I contacted ebay, they said the QR code is showing on the lab...

Remove bid message , when there are no bids

I have a message at the top of my selling page saying 1 bid received, but there are no bids

buyer protection

as a private seller .i dont sell much anymore due to the buyer protection racket but ive noticed i no longer buy saving me [ last year [£4300] i hope this is apparent this year anyone else lost the desire to buy anymotr as i had been buying for 20 ye...

how to delete a listing which has been listed twice

how to delete a listing

classified Ads, what protection?

I bought a car from a dealer on Ebay. It was a classified Ad. Their description depicts the car as Very smooth, runs perfectly as it should and in Mint condition etc.The car is terrible with an engine light on, it's misfiring and the complete opposit...