Member To Member Support

Faulty Goods

I purchased 16 under cabinet lights in March this year, I installed 12 of them at home in May, by the end of June two of them had become faulty, I contacted the seller three times but did not get any response. Another two of the lights have now gone ...

Simple Delivery,

Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer directly on any delivery related questions.What does this mean?

Request for Account Restriction Problem

Body:Hello eBay Support Team, I recently faced a problem that I can't uploaded my listing products into my seller account. It has been showed that my account is currently limited. How I solve this problem and upload my listing products again. Please ...

HMRC

I HAVE CONTACTED HMRC ABOUT THE NATIONAL INSURANCE NUMBER FOR MY ACCOUNT AND THEY WENT THROUGH WHAT I HAVE BEEN SELLING IN PERSONAL POSSESIONS AND THEY TELL ME HNRC THAT I AM OK NOT NEED TO DECLEARE ANYTHING SO HOW DO I GET RID OF THE PAYMENTS ON HOL...

Resolved! Does anyone know why a Negative/Positive Feedback always shows at the top of my

Does anyone know why a Negative/Positive Feedback always shows at the top of my Feedback on the page when I am selling an item and not the three MORE RECENT genuine positive Feedbacks from buyers. For example if I go to look at my listing and scroll ...

Scam Buyers on eBay

Why are there so many buyers on eBay, trying to buy items from my eBay site but demanding that I, the seller sells the item away from the eBay platform, and asking me to use PayPal for payments for their own protection?Or is it just that they do want...

Suspected Scam

I bought an item from tshopabs and unfortunately I didn’t know it was outside its return warranty however the seller told me to return the fully purchased item for a refund, postage of the return cost me close to £18 and the item was £47 plus. Upon r...

Fees

How am I being charged fees when I havnt sold anything

money back guarantee

Hi allBuyer has opened a case for INR but it has been 41days so obviously outside the ebay money back guarantee but just wondered if ebay protect you from bad feedback as well? Can`t seem to find that info. apart from the 30days thing.Thank you

Return Postage

Hi,I received a laptop bag that was not the size I ordered, so I requested a return as the item "didn't fit" and I am expected to pay the return cost. Can I contact Ebay Customer Services directly, instead of speaking to a "bot".Any help please.Regar...

EBAY UK PURCHASE

Hi allHave purchased item from Ebay UK through PayPal. The item does not appear in my purchase history nor hidden items. My bank account has been debited.I have now received Ebay email saying item delivered but when trying to open email it says there...

Request for Account Restriction Review

Body:Hello eBay Support Team, I recently received a notification that my eBay account has been temporarily restricted. I would like to kindly request clarification on the reason and guidance on how I can resolve this issue. I am a new seller and plan...

EBay buyer help

I purchased an item from Japan over a month ago I was charged £72 for deliveryThe item arrived and had damage to it that was not shown in the pictures or in descriptionI accepted it, as didn’t want to mess About sending backTwo weeks later, I get an ...

Posting valuable items

Hi If I sell a valuable item What's the best way to send it? Also would I receive the money in my account once I have proof of postage

Titre damage

bought the tire couple months ago I’ve only done 1000 miles if that and there is structural damage to the tire which is causing terrible vibration to the car and wondering where I stand to get my money back or a replacement

Auction bid won but buyer has not paid and tried to cancel bid

How can I obtain the name and address of the buyer who won an auction bid and then immediately cancelled?This is a blatant breach of UK law and I want to sue them for damages in the small claims court.

Package delayed,buyer has not opened up a case.but I think they recieved parcel

Hi has anyone else had this.i sent a parcel on August 25 th 2025 up to now sept 4 th 2025 it keeps saying ready to be delivered,out for delivery now its ready for deliverey.i keep messaging my buyer to ask if they have received the parcel,but receivi...

Notifications

How do I get rid of the useless notifications like Pokémon cards I may be interested in or items I may have viewed but not put on a watching list when the notifications in settings says "whoops, looks like something's gone wrong"? I feel like I'm bei...

Resolved! Change in parcel dimensions

Help please! I am a personal seller. I selected Royal Mail medium size parcel instead of Evri large parcel postage in error. My item has sold and I need to cancel the Royal Mail selection or postage completely and re-arrange to send it by Evri at my ...

I put the wrong post code on my delivery address - help!

I bought an item and checked out as a guest. When I put the delivery address, I used the pre-filled address details but didn't check it properly and didn't realise that the post code was wrong. The item hasn't arrived - not surprisingly.I can't conta...

Feedback

Just left feedback for an item but forgot to put that the item was delivered. Seller contacted me asking if I could correct the feedback. Can’t find how to do it?

shipping costs

I uploaded a low value item on ebay.co.uk. post was recommended which I selected. A buyer purchased item and paid £1.70. I had to pay another 87pence before being able to access to the QR code/pre-paid delivery label. Post office, would not accept as...

Age verification at checkout for a chainsaw

Is there a way of proving my age at checkout, other than by credit card, as seen as I don't have one.

Apple iPad Pro M4 fraud

I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...

Getting payment

Hi, I sold a large item that was collected but the postage option was wrong so there was no QR code. How can I get paid?

Request for Account Verification & Restriction Review

Hello eBay Support Team, I noticed that my account has been temporarily restricted, and I would like to understand the reason and resolve this issue. I am a new seller and plan to sell custom products using Printify as my fulfillment partner. Printif...

eBay closing down community groups

Why is eBay closing down any community groups? They have given no reason, and have now closed down TWO community groups that were discussing the problems with so-called Simple Delivery. They Simply didn't like what was being said and rather than reso...

buffering

I've never had this issue before when selling something using the app on my phone but lately when I move to the second page to add information about the item, all I get is buffering for up to 20 minutes. I've reloaded the app, turned my phone on and ...

Counterfeit PANDORA and not as not as described.

I had the misfortune to bid on a pair of "SOLID 14CT GOLD PANDORA " earrings. They were a present for my daughter. They arrived and looks great. They were kept unused for a while before her birthday. A short time later, the same seller used the exact...

False Negative Feedback Removal

HiI recently had an upsetting experience with a £3 item that I had sold.The buyer received the item earlier than expected and had the item for almost a day with no feedback or contact; so I left him positive feedback.Shortly after leaving the feedbac...

Hitway bike

I bought a bike on eBay which turned out to be illegal in England, what should I do?

Does anyone know a trick of the trade to get the second hand tick again when a new battery doesnt wo

Does anyone know a trick of the trade to get a second hand, on a quartz movement, to tick again after a new battery doesn't work.

Payment restriction

i have set up a business account with eBay. I have linked my bank account and payment options, I’ve even set up PayPal. But every time I try to check out to purchase an item it pops up saying payment restriction. I haven’t bought anything else with m...

Am I protected by eBay

Buyer asked for Royal Mail tracked but sent EVRI QR code. Am I covered if I do this thanks

seller protection

Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.

boxing up rerturns

I have recently returned a few items and following ebay returns process was instructed to put item in a box although they did not arrive in a box . Can't readily see alternative option. Help please

Re Email Discount contract Fake?

Has anyone else received an email from 'couponpromotions@ebay.com' asking you to sign up for a promoted 10% discount contract on listings? I am normally very vigilant on stuff like this and it all seemed genuine, it was only when I got on to Ebay hel...

Buyer returned an item damaged and warranty sticker tampered with.

Hello, just looking for some advice. My buyer purchased a mint second hand Sony CD player from me (hifi separate). Shortly after they received the item they opened a return stating it powered on, but didn't play CD's. I thought it was odd as it was f...

Refunded customer but parcel now delivered to the customer

A customer opened an appeal on eBay as their parcel was not delivered. We issued a refund on 2nd September, but after checking the tracking today (3rd September), it now shows the parcel has been delivered. Since the customer has already been refunde...

Refund issue

EBay are so hard to actually speak to!! somebody bought and item from me they then cancelled the sale straight away without paying anything but eBay in the infinite wisdom have refunded them the purchase price. Has anybody had this before? TIA

Return

Hi, I have to return an item but the seller doesn’t send me the postage label, I was going to ask eBay to step-in, can anyone help through??

Resolved! Simple Delivery advice please

I've had a parcel returned to me by Royal Mail that was sent using Simple Delivery about 1 week ago. I was on my way out when the postman returned it, so I didn't notice that the label (fitted by the Post Office employee) was torn in half and missing...

returned goods

I have received a parcel today addressed to Dorisk which is not me. The parcel also requests a refund of £19.71I have not sold this bakery operated dog toy or anything else for that matter. It looks like someone has used my address as a seller. I hav...

usa to uk shipping

Hi - been trying to buy a small used item from usa but ebay prevemtinf global shipping - anyon got any idea when this might be rectified?

basket

I have an item in my basket that has been there for ages, I try to delete or remove and it will not delete. I use Edge but have also tried it in Chrome but its the same. The ebay chatbot is useless, it just tells me to press delete, err that is what ...

No listing views

I’ve listened some items and out of 4 only one item has views! The other three have 0 views, can anyone help? Does that mean my account has been restricted?

black listed purchased phone

if i purchase a phone and it gets blocked or black listed can i recevie a refund

Charges from eBay

Why is it so hard to speak to a human being at eBay, an item was supposed to be returned! I didn’t receive it and eBay are chasing ME FOR PAYMENT? I just want to resolve the matter and speakers someone!

Gumtree. Link adverts to my to eBay Listings.

As I no longer post items from my eBay listings, if I list on Gumtree, no longer owned by eBay and add a link from Gumtree to eBay?Q. How do I add this link, and is it acceptable?Thanks in advance

Postage

I offer Royal Mail tracked only on my listings because there are no nearby drop off points for other couriersHow could a customer select another service at a higher cost which I have had to subsidise meaning I have now made no money on my sale!plus I...

Lost tracked return

Hello. I’ve returned an item using an eBay tracked postage label.The seller still hasn’t had it delivered after 7 days and the tracking states it’s still at the place of posting.im assuming its been lost. How do I proceed with eBay, as the “ help “ j...

Ebay stripped out all contact details

I bought an item. The wrong one arrived.I contacted the sellers. They did not respond.I put in a return request. They did not respond.I tried to contact ebay to get them involved and there is NO way to contact ebay.Every single things that looks like...

Chat Bot Issues

I am repeatedly having issues that no one is calling back from ebay. i occassionally get messages in the inbox to say someone has attempted to call but not to the same volume as my requests for a call back. Also my phone is not showing any messages o...

when's a profit not a profit

Since retirement I have a hobby doing jigsaws. I, along with some family and friends swap completed jigsaws. When we have all done them I sell them on Ebay. We source them from local car boot sales. we have a budget and refuse to pay more than £2.50 ...

Simple Delivery breaching UK Consumer rights as it doesn't show price to pay or payment method

We all agree, Simple Delivery just sucks, but, is eBay breaching our UK Consumer Rights by not telling us:The amount we're going to payHow we can pay Here's the info from Gov.uk on the subject: Before an order is placedYou must provide:your business ...

50% refund !

Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...

re price given by ebay for easy P&P , but item does not fit . can I accept figure from ebay

I want to list an item, and have got as far as P&P. Ebay is now giving me an easy option, but the size of the item does not fit the size of the parcel ....length of box 65cms, item measures 86cms. can I accept the quoute or could I be penalised for e...

Postage....

I have sold and received payment for an item.....I requested a postage label and collection and this did not happen and so i posted the item first class to the customer.I am unable to tell my account that the item has been sent and it is showing as b...

Fishing rods how do we send them ???

Ho the hell do we send them

Automated assistant

Hi , I am trying to use the automated assistant call back , just keeps saying “we are having technical difficulties “ I have been trying for 2 days on both the app and online , is there a known problem with this feature atm ? thank you

Can't contact private buyer .

I said the word "sold" in email to buyer and eBay blocked me from sending another email to person. I didn't know that it wasn't allowed to say that word. How can I contact buyer again

Authentication rejection

Hi - I recently sold a pair of trainers that were covered via the authenticity guarantee. No issue as my items are legit.They have rejected the item saying that although the item is legit, the box of the trainers is damaged more than what I said in t...

HMRC £1000 Trading Allowance

Hi, yes I know there is lots amount this but still unclear which figures to use.Is the correct amount to calculate HMRC £1000 Trading Allowance threshold the actual amount “Paid Out” to bank? regardless of whether this includes postage etc?Thanks

Posting my item

Can anyone help with labels?I've been informed that I need to print out labels, but I don't have a printer?

How do I send an offer to a specific buyer for a price that includes postage

I've agreed a price with a buyer, he wants me to send him an offer which includes postage, any idea how this is done?

Ebay are charging me commission for selling my bike but the buyer cancelled 10 minutes after buying.

I sold my bike on ebay. The buyer cancelled the transaction immediately so I accepted it was a mistake. EBay are charging me a final selling fee even though the bike never sold. I cannot find a number to contact them any advice

Simple Delivery - Are we all on the same level playing field? I think not!

Some sellers appear to be on a different level to the rest of us being allowed to charge upwards of £5.00 when the rest of us are losing money with eBays generic postage system. Is eBay turning a blind eye to some sellers and are some favoured than o...

Error in postage listing

Selling my first item and made a mistake listing the item at the wrong weight. Item has sold. Label printed for 1kg. Checked weight and it is 1.3kg. Any recommendations about the best way to fix this welcome!!

How do I speak to a person at ebay

How do I speak to a person at eBay

Item not received opened but has since been received

Buyer opened not received case only 3 days after posting and a bank holiday, I asked customer to hold on until after the weekend to ensure delivery, it has been a further 5 days now and I’ve heard nothing so presuming item has now arrived! eBay keeps...

Selling fees.

Hi, I sold an item last month after selling it showed i would be getting £28. But when the funds became available I only got £13, now I got an email saying about fees havent been paid. I thought once you sold something the selling fees came out of th...

simple delivery

How do i opt out of simple delivery, i just cant get my head around it and enay are evn charging postage at £10 to send a 99p item, complete waste of my time and effort

Buyer has bought 3 items at once, all to same address. How do i combine postage

Buyer wants to combine postage on 3 items but ebay is charging me 3 lots of postage. How do I combine I have accepted offer from buyer

Simple delivery stupidity of ebay !!!

I have been an ebay seller and buyer for a long time,with 100% feedback.I do not understand ebays stupidity with taking away members rights to send there sold items the way they want,it is obvious that corporate greed has been the root cause of this ...

Postage over charged

I have been over charged for postage, I paid the correct postage (£2.94) when dispatched but now it's charged again for additional £3.18, so total I paid £6.12 for medium size parcel. Please suggest how can I go about this matter.

Contacted seller about a faulty item but keeps trying to fob me off with excuses

Purchased a set of rear light for car, item arrived as expected, fitted to car, after short amount of time 1 of the lights started to steam up/get moisture inside. Contacted seller and informed of issue, they responded with the following:- Dear buyer...

Item delivered but still showing as pending. Customer has received the item and left great feedback

Item has been recieved by the customer however the Royal Mail tracking states still pending and as a result eBay still showing as out for delivery. Can anyone help? I've emailed Royal Mail but they're absolutely useless. Is there someone at eBay that...

Products not arrived

Hello i purchased a waterproof trouser from ebay but that time i got accident broken my hand bone and i went back my home country for my medical treatment like operation after that when i came back to the uk and go royal mail office near my home then...

Is Ebay falling apart?

I've been an Ebay customer for 23 years now. It seems to have so many bugs in the system and it's very hard to talk to an agent now too. Is it just profiteering or genuinely falling apart?

hi New shop

30 hours and no listings are showing to buyers. Why paid for basic shop

Item not delivered

I ordered a book. This item has not arrived. I received a confirmation of order and payed with PayPal.

tracking

hi, i sold an item on ebay. i couldn't send the item with the postage QR code that ebay provided as the parcel was 1cm too large. i have sent the item off my own back and have managed to change the tracking number, but ebay status now dosn't think th...

Dhl

Is there a way of changing from DHL collection to printing the label and taking it to the shop.

Postage

Hi, i have sold an item and the buyer has paid for postage. I tried using the qr code and they told me my parcel is 1cm too big so they won't accept it. I have messaged the buyer who cant change it their end either. Im thinking of paying to send it w...

Feedback left

How do I get Ebay to remove 1 unfair negative Feeback and a host of neutral feedback left from one buyer who I blocked? I am finding it impossible to chat to Ebay`s AI assistant as it only wants to talk on 4 subjects and Ebay`s pages on removing feed...

Item returned

Hi,I posted an item to a buyer in which it was attempted to be delivered multiple times by Evri but unsure why but Evri said that they were unable to deliver. They have since sent the item back to me, What should I do?

Non collection of parcels by Royal Mail

Is anyone else having issues with Royal Mail not collecting booked parcels? Have tried multiple times to get a booked collection for two different parcels, over three days yet nothing, not a postie in sight! Have had to message both buyers that there...

item not recieved - no response from the customer

Hi, I have an INR case open, i overed to send a replacement to the customer but they have gone silent after this, the purchase amount is minimal so the item was not tracked, i understand if they escalate the case then of course they will get a refund...

Resolved! GSP not allowing me to send to Poland

Always have GSP enabled. Buyer in Poland cannot pay as needs shipping costs to pay. Message he gets is that This buyer does not ship to Poland...but I will - indeed before SD never a problem. Any ideas welcome! G

eBay Coupon not recognised at checkout.

I have £50 coupon sent to me by eBay with an expiry in 6 hours. The code is not recognised at checkout. How do I find a real human being to sort this out before it expires, or is that eBay's intention in the first place?

Help with ebay balance

Hope someone can help me understand this. I sold an item for £22.50 and used ebays promote thing so was expecting to lose 12% or what ever it was. It states I am supposed to get £19.26 but on my Ebay balance it says £14.58 so I'm confused where that ...

Evri stole item during transit

Buyer has informed me that he received the parcel 'tampered with' and the item has been stolen from inside the packaging, He has asked to return the item(which will be an empty box). Surely there must be some type of insurance my end or Ebay buyer pr...

Listing ended (eBay Seller Listing Policy Update for Sales to the United States)

Hi, I’d appreciate your insights and guidance on a matter. I’m a small seller based in Europe with only a few active listings. eBay recently introduced a new listing policy regarding sales to the United States, and I received a notification about it....

Unfortunately, this item isn’t available for purchase in your location.{e253598-1260494x}

Hiim getting this on every listing I am in the uk trying to buy a uk item please advise

Age verification

How can I verify my age without having a credit card

new listings

new listings new shop but not showing after 24hrs HELP PLEASE

How to receive an auto part from Europe

How can I have an auto part shipped from a European seller when I receive an error message when I click "Buy It Now"? NOTE: We have been in contact through eBay messages, and they sent a link that opened showing the correct part I want to buy. See th...

ebay dictating delivery options

why is ebay dictating how i delivery my sold items it reminds me of Russia china and a few other nasty country's ebay was fun and i chatted to many of my lovely buyers, some from the USA Australia and in the early days of me selling south America i h...

I haven’t received item.

I haven’t received the item but got a message the item was delivered and signed. also I contacted the seller but said open the case. I contacted EBay customer centre but automated service. too difficult to contact to in person. What shall I do? How? ...

Creating a "don't buy again" list

Hi - does eBay enable a buyer to create their own, personalised list of previously purchased items that they don't want to buy again? Not negative feedback - just stuff that's correctly described, but I just don't want again...? Thanks!

eBay and seller have marked item as delivered to London....I live in Cumbria and can't report it und

What can I do to report this matter to customer services.....so disgusted at the moment...tracking is in German by DHL Germany !

Ebay Scam Buyers.

A New thing on Ebay now, Buyers purchase items then they say not as described or Broken and they want to send it back? ..So ebay refunds them without them sending the item back, So they get to keep the item as well as the refund..It Happen to me toda...

Buyer protection fee

If a buyer is charged the buyer protection fee over and above the asking price then how is it when someone made me an offer the final price I receive is what they offered minus exactly the buyer protection fee? So both of us pay the fee?

Selling but not using Simple Delivery?

Been looking at selling an item for less than £10, when looking at custom postage and not Simple Delivery I found no problem listing it showing an extra charge to the buyer for Royal Mail UK first class post £1.80 but was not able to show a charge to...

Resolved! Combined postage

One of the reasons I stopped using ebay was because the opportunity to send invoices with reduced postage for multiple purchases option disappeared. Most of my listings qualify as items that are OK for normal postage not simple delivery and have low ...

Resolved! Can ebay let me have my draft listings back that were deleted after 75 days

Due to the ebay changes earlier this year it was no longer viable to sell my wares on ebay. I put my unsold item listings onto draft listings so I could pick them up again later rather than start again if that changed. Some of the recent changes coul...

Charged twice for postage

I have sold an item on this scam site (eBay) the buyer paid £16.00 for buyers protection and P&P and when I created the shipping label I have also be charged almost 6 quid for shipping. This is theft charging twice for the same thing, sell for free o...

Accepting an offer

Do i have to wait until bid expires before accepting?

Refunding buyer

Sold an item collection only for £15, buyer didn’t read the advert properly and wants a refund, no problem with that but £14.46 coming from my funds and they want me to add card details to pay 54p myself. why’s that, I have done nothing wrong.

money back guarantee

How do you get your money back for an item that was not even sent,seems like the the money back guarantee is an absolute joke and admin are incapable of doing there job which should include banning sellers who fail to provide the service they are adv...

Location chnage

Hi I was born in Sri Lanka and I bought my laptop in Sri Lanka but now I’ve to moved to do my studies in uk.im planning to sell my laptop in uk now I getting a issue like you can’t sell this from uk

Sent via a different method than the listing, wanting to finalise the order as complete

I was a little delayed, due to being away, with sending out an order. I communicated this to the seller and they were fine about it, they just requested i got it to them by a certain date they needed for. No problem, there was still plenty of time. H...

Resolved! Item bought using Simple Delivery is faulty - how do I get a refund?

I ordered a used Blu Ray player from a private seller on eBay. There was a long delay in it arriving so I had to raise an 'item not received' query. It arrived today, so I closed the query. However, on using it, I find it will not work. The seller do...

No News is Good News – Why All eBay Feedback Should Default to Positive

Just a thought – feedback really doesn’t reflect seller performance the way it should. On Amazon, reviews are for products, not sellers, but on eBay it’s our only “report card.” The problem is, most buyers don’t leave any feedback at all, so a seller...

Buyer opened return claim for TV — serial numbers don’t match & no evidence of fault

Hi everyone, I could use some advice on a tricky buyer situation. I recently sold a Samsung TV (model UE32F4510AK) with returns not accepted on my listing. The buyer collected the TV in person and later messaged me claiming the picture wasn’t clear. ...

Change of password

Hi all i have just changed my Ebay password , im located in south yorkshire i have recieved an email asking if i have changed my password or logged in on another device the location has come up as Merton Greater London is this normal or not i get tha...

item not as decribed

bought electric kettle that was described as new. The kettle has limescale in it and is clearly used. seller will not respond.

Shipments to USA and Tarrifs

I’m curious how others are handling the new USA tariffs. I initially thought eBay would collect them in the same way as EU taxes, so the buyer would have a seamless experience without extra charges on delivery. But after speaking with a few providers...

Is there a way to switch global shipping off

I decided to start using the seller hub to relist and sell similar as it is so much quicker and easier. However, I have found that I now have to go back and re -do each listing and switch off the global shipping option individually as Ebay sees fit t...

Business seller in PLAIN view does EBAY even check the basics?

So a PRIVATE seller is advertising used VW parts (in UK) They list over 1300 used VW items on EBAYThey are a LTD Company.They are VAT registered, YET of course they do not list their VAT number His company WEBSITE says they break VW cars for parts. O...

Make an offer.

Is anyone else fed-up with sellers who put 'make an offer' on their listings when they clearly have no intention of lowering the price. It's happened to me several times and all it does is waste your time. I really think ebay should do something abou...

Offer accepted but selected delivery method changed

Today I made an offer on an item, and selected "Free collection in person" as the delivery method. The total shown as being immediately / automatically payable if the offer was accepted was correct i.e. without any postage costs.The offer was accepte...

Buyer returned item

UK Seller here. I sold a NEW and sealed iPhone 16 on the 14th August and paid extra at my own cost to get the buyer the item on next day delivery , on the 22nd August the buyer contacted me asking for the item to be returned as 'Doesn't work or is de...

Help

Hi please can someone help, I purchased an item in June (25 phone case) but it wasn’t the one I ordered it was a cheap plastic case they sent, I have contacted the seller regarding this and they’ve apologised and said to choose another one I have don...

Looking to buy speakers

Looking for buy a set of speakers but I think it says collections in person,does this mean EBay won’t deliver??

Delivery

I have sent an item through a different courier from my pre paid label and it has been delivered, any help in what the process is would be helpful as it’s showing as not dispatched as I used a different courier, I’m new to eBay

Refund from seller

Please can somebody help thank you. My seller she will only refund me if I close the case is this correct procedure. Thank you for your help.

“2 out of 3 is bad” – Non-paying buyers

Lately, I’ve had a frustrating run where 2 out of my last 3 auction winners simply didn’t pay. That leaves me relisting items, missing out on genuine buyers, and wasting time. What I don’t understand is why there seem to be no real consequences for t...

EVRi - 2 weeks not delivered

Hello I purchased EVRi postage from eBay for some trainers I sold. The trainers have not arrived and it's 2 weeks. Who deals with contacting EVRi and am I protected by eBay for refunding me for the trainers and the postage?Many thanks Caroline

Selling 4 wheels but only one shipping label

I sold a set of four wheels, they're going to be packaged in 4 individual boxes. I can buy one parcel force label for £13 but I need another 3 labels. How do I buy the other 3? ThanksMatt

Track suit

Bought a pink tracksuit off eBay for 15 pounds no tracking number took money and nothing else? Cancelled item 4 days ago still no response from eBay or seller

Age verification

I've tried buying a pair of secateurs but need to verify my age with a credit card I do not have a credit card and ebay doesn't allow using a debit card How do I get round this, please?

Any fees for private seller when selling via ebay global shipping and accepting an offer?

Had a reasonable offer on one of my listings for £160, but its via ebay global shipping.Now firstly I have no idea if this £160 is before or after the "buyer protection fee". In addition, I swear there were still sellers fees when selling internation...

Miss leading content

£48 free postage then when you open it the price is nearly the same price as the item

Return and refund.

I sent a n item back as per eBay and paid the postage through Royal Mail because the seller refused to send me a returns label. It was received via tracking 2 weeks ago. eBay have closed the returns but I still have had had no payment. What can I do?

Using Simple Delviery when the same buyer has bought 3 of my items

I had one buyer in the last few hours purchase 3 vests from me and although I have used Simple Delivery before, it's only ever been when a buyer has purchased 1 item from me.What happens when a buyer purchases 2 or more items from me?Do I have to pos...

Item not delivered after 2 weeks. Issued a refund then it arrived.

I sent a parcel royal mail 48 hr tracked which was not delivered after 2 weeks had passed. I issued a refund and filed a claim with Royal Mail. The buyer contacted me to say that it has now been delivered. What is my best course of action?

Change posting to collect only

Is there any way I can change my listing . It's saying collection and post...I only wanted collection . I have a bid so I can't end the listing .

new private account, suspension on account and policy violation on ALL listings

I have been selling on ebay for 22 years now. Starting as a private seller but then as a business seller. I have ended up with 3 business accounts because ebay insisted that all my accounts should be business accounts if I buy and sell. However, many...

Posted item with my own courier

I haven't sold anything for years through ebay, sold something a few days ago, packaged it and posted it using Evri however my funds are on hold until I use ebay own postage service, which I wasn't aware of, item already gone, can't update to correct...

Account Purchases and Bid History

I have noticed that my past purchases and bid history for the last 6 months are no longer showing. I have tried to put in a concern several times over the last week to address this technical issue with my account but no one responds. I’d like to be a...

Bought an iPhone 15 Pro Max turns out it was FAKE

I bought an iPhone 15 Pro Max on 21/08/2025, but when it arrived, I immediately noticed it was fake. I initiated a return on the same day it got delivered, and got the return post a day later. Posted the phone the next day, and tracking via eBay show...

help please

it is not valadating my bank account?, i tried to chance the bank account for payouts and now it wont validate any of my accounts?

Damaged in transit

I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier

Bank account verification

Evening,For the first time got my bank account verified to get my money out of eBay.They then sent 4 payments rather than 2......When I tried to logically give them 2 payment amounts for verification I failed my three attempts.Great.What do I do now?...

Neutral feed back .....despite loving item ......as feet swelled in the heat ??

This is feed back i received ?? and ebay wont remove ??????????? Love the shoe was in good condition, but unfortunately was too tight even though am a size 38, but am thinking it because in summer feet expandNext Signature make Patent Black NEW Ladie...

My Order was delivered at a wrong address

Please, I need help, my order was delivered at a wrong address. Please I need your help. I tried contacting seller but hasn’t had anything back.

I mixed up items to return

I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...

Damaged item

A glass candle I’ve purchased has arrived completely smashed. The seller has agreed to a refund, but I cannot find how to request this without returning the item (which isn’t necessary due to the damage).

This seems like a scam email from customerhelp_uk@ebay.com - please help

Hi, hope someone can offer a little guidance. I went through the uk ebay site, via the link I always use to manage my account, and filled in the contact form for email help. It seemed legitimate. The response seems very dubious. Any info would be muc...

Returns

I placed an order by mistake and I cancelled it immediately by massaging the seller which he acknowledged, yet I have not my received my money back to my account. Below is my order number 01- 13536-11950. ( Vaccunm Bags and cloth)

counterfeit suitcase

Hi all, Just before my holiday a month ago I bought what was supposed to be a remora suitase, it arrived late and we didn't take it with us and a month later we are back home and its a fake for sure. I paid appx £420 for it. The seller has gone from ...

Missing parts and pieces that were never there.....

I have a question, and as I'm surely not the only person here to have had to deal with this BS I'll hopefully get an answer I sent an item to a buyer. Auction sale, no returns. I'm now dealing with a return because the buyer believes the delivery was...

tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

Ebike fault

Hi I need a bit help I bought an ebike December 2024 it has not got a fault with the motor , I have tried to contact the seller but have had no reply for a week. I sent him all the details of the purchase and what the fault is, so can anyone tell me ...

Resolved! Is it possible to create a private listing/auction?

Hi, I would like to be able to sell some items that were gifted to me, to a specific group of people who are in a fan club I'm in. I don't want the items to go on general sale, but only to this group of people. Is it at all possible to create a priva...

Query about my feedback

Hi, I have always had 100% feedback, but now it is showing 99.3%, how can that be when all my feedback from customers is goo and positive? I find that I am really concerned about this as a lot of buyers check feedback, so how do I put this right?

Urgent: Fraudulent Buyer Activity – Request for Investigation & Action

Dear eBay Support, I would like to report the following buyer accounts for fraudulent activity: *username removed* These buyers are repeatedly: Returning empty envelopes instead of the actual item. Opening bank disputes after returns to obtain double...

Urgent: Verification keeps failing, but I've already confirmed my identity multiple times

My payouts are on hold, and I'm being asked to verify my details again. I've already done this several times. What's going on, and how can I resolve this?

Marking an item as despatched

Hi, I can’t seem to find anywhere to mark an item as despatched anymore and it’s showing overdue. Can anyone help?

Issuing a refund

Please could someone tell me how to issue a refund from seller, the item was delivered in January 2025 so when I go to the order the only thing in the 3 dots or drop down box is "VIEW PAYMENT DETAILS" refund buyer does not appear. Many Thanks

Dishonest sellers: Location!

Can anyone tell me how sellers can show their location as London UK, Manchester UK, etc, and then after your purchase is confirmed their location changes to China?I know we now manufacture very little in the UK (I was employed on a manufacturing site...

Simple Delivery - Combined Postage

I sold two seperate items (photographs) to a buyer in the USA (I'm in UK). eBay Simple Delivery has sent two separate invoices, and not combined the shipping. How do I get eBay to combine the shipping? Thanks for your help!

Invoice Issue

I'm a new business seller and registered for VAT so have to send VAT invoices.The issue is that the invoice shows my personal name rather than the company name which is incorrect.The account is set up as a business with the company name. How do I get...

evry simple delivery = in one shop demanded my email address, the other shop did not do so : why

when i used evry simple delivery , in one shop demanded my email address and would not give me a proof of "posting", the other shop did not do so : why the difference?

Hello, can anyone tell me what I do if the parcel I wish to send to a buyer is slightly bigger

Hello the parcel I want to send to the buyer is slightly bigger than the post office suggest as a maximum. Can I send via another carrier

Postage issue

Is there a way with this simple delivery system to cancel a label and buy another one? What I really want to do is have a parcel collected as its too heavy to carry to the post-office (no car). I've tried EVRI and can't get through to anyone and the ...

Fake ebay seller

I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August. Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do thi...

ebay is bleep. Difficult to see how to get paid

Ebay is *bleep*. Difficult to get paid without spending too much time learning about their system, *bleep*

refund

The refund suggested by ebay does not include the tax I paid, how can I correct this and include the tax

Account restricted because of my feedback left? I can’t understand why.

So I purchased two jelly cat toys which were listed to be genuine. They were not cheap! I specifically always filter outside countries other than the uk. that way I know it’s getting to me faster and more likely genuine. so when I purchased the toys,...

Item sold payment still on hold

I sold item 267380137744. Through inexperience, I sent the item directly rather than using the prepaid ebay/Evri link. The buyer has received the item and is delighted with it. However, as I didn't follow the postage protocol correctly, the buyer is ...

pages

Hello, can anybody help I am getting wierd pages when I select a sellers item, all the details are showing on the left of the page & & no option to buy, save etc, done screenshot so hope it helps ; thanks for any replies,rubycon65

Am I part of a scam?

I’m trying to sell an old mobile phone, I’ve noted that my seller is located in Australia (I am based in the UK) and has only joined eBay today. Should I be concerned? Thanks

Ebay removed negative feedback instantly

Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...

Ebay fees

Where can i find the percentage of ad fee costs that I am charged, many thanks

Fees

Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.

eBay help & contact

Hi, Please can anyone help me with eBay help & contact page / automatic assistant? It will not let me open page when I click Help & Contact just comes up black & grey text without letting me chat. I need some help. Thank you.

Wrong label selected!

Hi, I think the wrong label option is selected, as the item won't fit through a letterbox, but how do I change the label. It's happened a few times before and I end up buying a second label each time, therefore paying twice. My partner set up the ite...

Hi , i have sent my passport picture and my and my NI number 5 times and still my account still

Hi , i have sent my passport picture and my account still on hold. I have completed this task 5 time

Resolved! Item reported lost has now been found - What next?

Hi, A buyer reported that an item had not been delivered by RM. The buyer was refunded but just as I was about to start a claim with RM she's got in touch to say that she's found the parcel. She'd now like to pay for it. Can I raise another invoice o...

amending ads

I have a few ads on for alloy wheels of which im advertising few sizes on the same ad and now i am out of some i keep getting asked for them, is there a way i can amend the title and ad to show only what i have left in stock

I have bought something but can work out how to arrange collection. I am new to ebay

I have bought something but can’t work out how to arrange collection

purchases

My latest purchases have suddenly disappeared from my account, and it only shows 2024. Has anyone else had this experience? I've cleared cache but no change.

TECHNICAL ISSUE

I was just reading some of the problems people have had! I haven't encountered things like that but my gripe is why is eBay having technical issues. First (on several occasions) there was an issue with putting in a best offer as the page was missing!...

Still not fixed

I’m in the ukok so I had a look on eBay Canada to search for some of my items that are listed I only found about 5 even know there’s about 30 listed for global shipping, then click on an item of mine so see what other items I’m selling and it only sh...

Seller ignores contact over lost package

I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...

Batch update weight and parcel size details

For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...

Refund

I have a problem with a refund and funds pending .. I sent out a jacket on the 7th of August the buyer received a few days later and the same day sent a refund request .. so funds where pending .. I received the jacket back and processed the refund b...

ebays pathetic idea of postal rates question

i had a cd delivered from a seller which had a £1.50 charge on it because the potage was not enough. The seller told me thats what ebay set it at. I have noticed this as well. Postage prices are not enough and can never find a way to edit the cost. C...

Click and collect showing as delivered but buyer saying not ther

I have had a buyer contact me to say she has been into a Jet service station to pick up 2 packages i sent and they are not there. The Royal mail tracking is showing them as delivered.The address labels were printed directly on ebay so the ECP number ...

Antiques to EU from UK VAT rate?

When I sell provable Antiques over 100 years old to the EU ebay UK charges 20 percent VAT to the buyer (say in Germany), however countries such as German have a reduced import rate of 5 percent for Antiques. Can my buyer claim the over payment back? ...

Seller Charity Donations

I'm trying to list an item where the proceeds will go to a specific charity. However, the charity in question does not appear in the selection menu. The charity is definitely active on ebay. Can anyone suggest what might be the issue? Best regards.

Ebays authentication process

So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...

Simple Delivery

My buyer doesn’t want to use Evri because of bad previous experience. I have opted to use Royal Mail & Evri but the buyer has only been given an option to use Evri when they check out. can this be changed for this one sale ? thank you. I’ve had to ca...

Offers sent that I didn't make🙄

Hi here's an head scratcher. I just noticed on one of my listings , a high value item that there were 4 sent offers with a discount of 14% that I never made. Is there a way eBay sends offers automatically on my behalf? I am pretty positive that I nev...

Simple Delivery

I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...

Photo editing glitch

Has anyone noticed a glitch with editing photos in the ebay app that has arisen over the last week? I can't change backgrounds any more as when I try to do so, the app crashes.

Resolved! PROBLEMS WITH LISTING ITEMS UK BASED

ANYONE ELSE HAVING PROBLEMS LISTING ITEMS ON THE UK SITE? GO THROUGH THE USUAL PROCESS AND CLICK LIST ITEM JUST GOES BACK TO THE TOP OF THE PAGE. TRIED A DOZEN OR SO TIMES. GRAHAM

Unable to upload photos when using the ‘sell similar’ option

I am still unable to upload any photo’s to my listings if I use the “sell similar” option. It works if I start a new listing, but this is costing me so much more time. I’ve raised the issue with EBay but not had a reply. Does anybody have the same is...