Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
Cannot contact with the seller.
My order was said to be ready to ship a month ago but I didn't receive it. I want the detail of the package to follow but the seller don't reply me.
Ebay not provided returns label to buyer and return not received, although refund has been issued
Ebay not provided returns label to buyer and return not received, although refund has been issued when paying for the return postage. Ebay notified me of a refund request and stating a buyer had requested a refund and I accepted with the condition th...
Packing materials
I have a large pair of work boots to advertise on ebay and have difficulty finding a large enough cardboard box to use if the auction is successful. Under Simple Delivery can I wrap them in bubble wrap and a black sack to post?
item described as new but when i have had to contact the manufacturer advising already registered
i purchased the machine as new and registered with the design space but now when i am having issues with machine they are advising the machine was registered in 2023 and wont send me a replacement - how do i go about reporting this
Damage of part of my purchase
I bought 4 dishes but one was damaged in transit - I had buyer protection what do I do?
Resolved! Postage and Tracking
Hi,I have just sold my first item on eBay. The buyer wanted me to send it by Royal Mail but the only option I could see to get the address was to print off the Evri slip. The item now has the Evri tracking number next to it. I have posted it with Roy...
Shipping multiple boxes from a single sale
I am selling a pair of stereo speakers each with stands. This equals 4 boxes. Shipping section does not accomodate this. But I cannot structure the sale as 4 seperate ads. This seems very dumb? I assume someone has figured this out but the E Bay Chat...
Not the EBAY it used to be. Time to Leave
Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...
Postage label
Hi,Im sending an extra large parcel and I have chosen parcel force 48 express but when I’m trying to get the shipping label, there is no option for collection from home only drop off option. How can I arrange a home collection? Thanks
PLANER/THICKNESSER
I am trying to sell this item but keep getting the folowing red flash! 'In the UK, bladed items can be sold and delivered only to customers aged 18 or older. Collection in person does not offer age verification. Please choose Postage Only within Deli...
explain about fixed price listings please uudate
Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy
EBay has not sent my money into my bank account. Now 4 weeks
I sold a item and buyer paid, but EBay hasn't paid the money into my bank account. It's now 4 weeks, and I have asked EBay before, but still no payment. My bank details are correct.There is no reason why my payout is on hold. I can see the money in m...
Selling things to
Hi I tryed to put things up on my eBay to to sell but when I go to list them up is saying there is a problem on your side of things and I’ve left it a few weeks and it’s still the same
AGE VERIFICATION POSTAGE FOR SELLERS
CANNOT ARRANGE AGE VERIFICATION POSTAGE ON A BLADED ITEM TRYING TO LIST
DHL Courier Not Collecting My Parcel – Please Help
On Sunday evening I sold a large item. I had selected Simple Delivery as this was the only option and this meant using DHL as a courier.The package has been all ready since Sunday evening.DHL were supposed to pick up the parcel on Monday, but never c...
Wrong refund?
Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...
Offering delivery on a piece of furniture - private sale
Could anyone please advise me as to how I offer delivery on a cabinet that I am trying to sell? It is 130cm in length & weighs 32kgs so as far as I can see, I can’t use any of the options provided by eBay. Any advice would be appreciated, thank you.
Fees
Hi, we have recently got an Ebay basic store we started on the 1st off november. for our business account. The fvf are still through the roof. Does anyone know why/what to do? we have re listed everything since starting the plan and still no change. ...
Ebay cancelled listing
Ebay have cancelled one of my listings, informing me that their AI/algorithm came back that it was counterfeit. It's a 100% genuine item (watch with papers). How can I speak to eBay about it? Has anyone encountered similar problems?
Resolved! Global shipping to Canada
Has the global shipping programme/service to Canada either been suspended or there are current issues. I have a buyer who going to pull out of a very good sale if he can’t process the payment. Urgent help appreciated.
Order cancelled then listing price altered to cost more
I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more...
unrecognised billing on barclaycard from ebay
item on barclaycard with some thing i dot recognise. the order number does not appear on my ebay purchases.How do you get in touch with ebay
HOW DO I WITHDRAW FUNDS TO MY BANK ACCOUNT
How do I withdraw funds from ebay account to mt bank account?
DISPATCH TIME
I had all my listings down as 1 working day dispatch time and I meticulously went through them all to make sure they were all set to that ,then today I discover that my 1 day dispatch had dissapeared on all my listings and it said I hadn't chosen a d...
Refund for Ethiopean bible never delivered to my home address
I want a refund again bible never delivered to my home address. Ebay i am asking you to deal with the problem and refund my money if you dont care to deliver the goods. This is very stressful for me its been ongoing since August you want me to ignore...
damaged returns
Until now i havnt needed to raise a concern to an item being returned damaged but recently one of my products was returned in a terrible state but when i click on "item is damaged " i cannot deduct the cost or stop an automatic refund it simply tells...
What should i do here? Seller acting abusive towards my returns request
I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...
End sale of promoted item.
Is there a charge to end the sale of a promoted item? The item has not had any increase in views since promotion. Thank you.
Resolved! Buyer bought item for a third party, who said it was damaged
I sold a clock it was delivered and Ebay paid into my account. Then yesterday I received a message from buyer, it seems he was buying on behalf of a third party and when the third party had opened the parcel found the clock damaged. Ebay also message...
Item oversold in error - what should I do?
Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...
Didn’t use “simple delivery” option.
I haven’t used eBay for over a year for selling and forgot to use “simple delivery” tracking. I paid at the post office for my own tracked parcel and it obviously hasn’t shown on eBay listing. I’ve informed the buyer and provided them with the tracki...
postage to the usa
i need to send a item to the usa , but cannot print royal mail label
Complaint against EVRI
On Monday, a buyer bought an item from me and although eBay decides who the courier will be and I pay for it, that's not the point. The point is, I organised a collected from EVRI for collection yesterday, Tuesday. The courier delivered a parcel to m...
Basic Shop Monthly Fixed Price Allowance
Hi there,Hope you are well. I recently took the Basic Shop Monthly Fixed Price Allowance I already have 284 listings but it is showing as Used/Left: 106 / 144
Resolved! seller fees
hello i'm new to ebay i'm not sure how seller fees are worked out and where to check please let me know.
Fees on account
I have been charged a large fee on my account dont know why anyone else has this problem
Seller gave Incorrect return postage
Purchased a treadmill saying perfect working order which it wasn't.Gave the seller weeks to send a new part which I never received.Opened a case with ebay about returning the treadmill and got a return postage slip.I don't drive so had to ask a frien...
Didn’t receive item yet but order is done
Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.
Being charged £14.99 when a buyer canceled car sale
I have a car for sale someone made an offer I accepted and they canceled I relisted but am being charged £14.99 for the sale cancelation
Electrical fault
Item I purchased is less than a year old and has developed a fault. The seller gave me details of warranty company to get in touch with but the warranty company are saying I’m not covered. The item is less than a year old so by consumer protection la...
Resolved! buyer issues return postage for defective item and then messages and says address is wrong
HiI bought an item (won an auction) but when the item arrived it was defective.After a few messages I put in a return claim.The next day I got a message that the seller had accepted the claim, and ebay are giving me a return postage label.Then the se...
ebay chat box is frozen
the chat box is grey i cant seem to open a chat with ebay support
deliveries
I have safe places for most of the delivery companies but many drivers are lazy and keep leaving parcels out the front when the seller sends please can they include the company used to deliver as not recieved a few possibly stolen from front
can’t copy and past!
Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?
Copy and paste
Why can I no longer copy and paste on my iPhone while on eBay
G star raw jacket i sent to buyer
I sent my g star raw jacket last Wednesday from Liverpool. First class tracking, sent the buyer pics of the parcel and proof of receipt of the tracking and he has been given a refund???? really!!! get this sorted or I take all my items down 郎郎郎郎
Buyer paid but not collected
Hi, im not sure what to do as cant find anything on ebay help pages of chat bot, hoping you guys can help as im fairly new to selling. I sold an item for collection on 16th September and the buyer paid the same day. Those funds have also now been pai...
Item removed
why are there sellers using nude girl pics to sell LP's when my pics have no nude girls for the same Francis lai LP's ! I send a list of 4 other sellers using nude pics selling the same lP that I want to sell!! I thought all sellers were treated the ...
Unable to list Item using HGR drop shipping connector - As a Seller
Hi All, Hope this message finds you well. I am a new seller and trying drop shipping and using HGR connector for autolisting to ebay. I have not been successful in listing any product as I receive the following error message. I have added payment det...
Replacement solar light
I wanted a replacement solar light order number 25-13642-86201 as it never had a remote control in the box so I thought they were going give me a replacement solar light I never asked for a refund I asked for a replacement but if they want to give a ...
Global shipping programme
Is the global shipping programme to Canada suspended
Cancellation request refused
My cancellation request has been refused. I consider the items come from theft. The seller refused cancellation. I think it is time to close account.
Item sent to wrong address but EBay closed case for refund appeal
EBay decided to close the case because the seller stated they provided tracking details. I even went as far as contacting FedEx who were helpful and advised me to contact the authorities as the address nor the name matched the package I was suppose t...
Counterfit goods but no return option
Bought a Counterfit pair of Nike Trainers, seller saying no returns. Just want my money back. Any help would be very helpful
Checking out
My eBay wallet is not an option when I check out
block by a seller for making a offer on a item i wished to buy
a seller blocked me after i made 2 offers on a item for sale, so i have to see 10's of his post and unable to buy, so can i block the seller
shipping problem
ive sold 400 tees but was given 1 shipping label. each box holds 100 tees. how do i get more shipping labels for the same order?
Postage label
I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...
Simple delivery buyer wishes to collect
I have a item sold and the simple delivery has charged upon purchase for the buyer to pay. He lives local and messaged to ask to collect the item instead of waiting for delivery. How do I go about this if simple delivery has already been initiated by...
Lost Evri parcel
Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...
How do I post a light item longer than 61cms (71cms and 1.5Kg)....I'm lost!
Having searched this forum I'm in despair. I used to do a lot of eBay selling and it was quite "simple" to select Evri or Yodel who take parcels up to 120cms at a low rate especially if less than 5 or 2kg.I've been pretty inactive for a year or so an...
Purchased a item which was falsely advertised
I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...
Sellers Exploiting Poor Buyer Support
I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...
Ebay credit balance
I have received a message from Ebay (actually on the site, inbox) to say I am in credit as of the 10/11/25 but if I do not take action before 12/09/25 date which has already passed then I will have to contact them for it to be refunded to my bank acc...
£1 fee? Two buying transactions today. EBay charged separate £1 fee when I paid with PayPal. What i
Two buying transactions today. EBay charged separate -£1 fee when I paid with PayPal .doesanyone know why please?
Large item broken . Too damaged to return
Item broken on delivery it's too broken to return,packaging wasn't enough to protect item.what do I do.
Contact ebay
Does any one know how to contact ebay as they do not seem to list contact details on any of their pages including the Contact and help page
ParcelShop didn't scan item in
I dropped two items off at the ParcelShop for Evri to collect but I only received one email confirmation for one of the items. When I've checked my listing, the item is still showing as not posted to buyer. Do they only scan one item when multiple it...
What do you do when a QE code has expired for postage
I went to post item and the QR code has expired , how do you get another QR code
Product does not appear in my purchases
I paid for an item and received confirmation email then a yodel email but it’s been stuck as “received “ by yodel for days. the product does not appear in my purchases so have I been scammed?
Ebay and evri label problem october 2025
I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...
Can someone please tell me
Can someone please tell me how I can buy a circular saw as I only have a debit card I have been buying on eBay for years eBay has all my information as is including my driving license which tells you the age
selling multiples of the same item
I listed 1 item but i actually have 3 of the them a buyer has contacted me about buying the item. i mentioned in passing that I have 3 and he says he wants them all how do i handle this?
Using custom postage - how do I do it?
I'm trying to sell football trading cards - but default postage charge is £2.72 - how do I change this to £0.87 - second class? £2.72 Standard Tracked Delivery.
Item sent to me by mistake
I received an item that I didn’t buy/order. There’s no receipt inside with sellers details. How can I return this item?
how to see Duration of offers on offers dashboard.
I am wanting to use discounts and offers a lot more but on the offers dashboard Under Marketing / Offers I cant seem to see how long the offers have left to run without opening up each listing separately and i don't want to double up offers accidenta...
Anyone unable to arrange royal mail collection through simple delivery
Is anyone else having issues with booking royal mail collection on simple delivery tonight
No views
I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...
Changing from post to delivery after payment
Hi. I have sold an item on Ebay. The buyer has paid for the item plus postage. He is now collecting it in person this evening instead. I tried to refund the postage - Ebay has issued a refund but out of the general amount the buyer paid. It still rec...
Promoted Listings / Campaigns Dashboard Missing After Switching to Business Account
Hi everyone,I recently changed my eBay account from private to business. I am selling on eBay UK, but my account is registered in Germany. I have already made my first three sales, and the orders have been dispatched with tracking.However, I still ca...
Subscriptions Payments
Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...
Price of listings increased
Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...
Resolved! why have e bay page display people hidden the access to the ''send payments'' button on my laptop??
why have e bay page display people hidden the access to the ''send payments'' button on my laptop??
Item returned but no refund received
Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...
Pre order doesn’t seem right
I’ve recently purchased a preorder for a Pokemon set being release on the 14th of November. Today the seller has posted what they have called using Royal Mail tracked 48. They said they create 2 labels 1 the order confirmation then the 2nd being the ...
Ebay Nectar Points
Helloo does anyone know how to still collect Nectar Points when selling on Ebay please ??
Resolved! Seller clicked Positive, but left a negative comment
I bought 4 items from a seller, paid straightaway and received the items quickly. There was no other interaction between me and the seller.The seller left me half a negative comment, saying I had been difficult. I wasn't difficult.Looking at his sale...
Rejecting prepaid post labels
I dont use prepaid printed labels for posting and have posted my item and cant add tracking or list as posted .. any ideas how to say its posted
Why does the ebay.com, ebay.co.uk, etc distinction exist?
Why is there a difference between the different top-level domains? I can use a UK based account with .com, or vice versa (as far as I'm aware), but certain parts of my account can only be accessed via .com (I'm UK based), and all URLs in emails are a...
Linking ebay wuth paypal
How can I link paypal with ebay
Royal Mail!
Hi, need some advice please..... Sold an item, used simple post, scanned the QR code, Post Office printed the label and off it went into the bag. Tracking showed as delivered, got paid, all good! Then, this morning I have a very angry buyer demanding...
Returns request
I already did return request but I didn’t fine the address where I need to send back the item
Can't ever list an item - error
I cant ever list anything. Always says ebay has encountered an issue on their end. How can I resolve?
Credit balance
Hi I’ve had an email from eBay saying I have a credit balance and can claim it back but I can’t do and can’t see how, can someone help please
Hi, i am trying to return a damaged item,
ebay have issued a royal mail 48tracked label however the parcel is too large, anybody know what to do in this situation? Regards julie
Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay
Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...
Postage
I have two orders that I am posting myself and not using the label from eBay as I have my own own tracking number, item has been dispatched to go to buyer however, I am not able to add my tracking number. Please kindly assist.
Sent wrong items to 2 buyers
I had orders for 2 similar items and sent the wrong one to each buyer. I think I clicked the wrong generate label each time, I'll print myself in future and double check !Is there a way for them to post the items to each other rather than cancel the ...
Black Friday warning inflated prices
Be warned some company's here are jacking their prices up for Black Friday, its become a joke, so typical of the UK now, Ive been watching these Hawk 3 ton jacks for months from Hawk parts ltd, got one and was going to purchase another, they have bee...
Sale Discount Event
After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...
Item not as described
I bought and paid for a cutlery set advertised as 44 pieces, when it arrived it only contained 37 pieces all the teaspoons were missing and one fork, so I contacted the seller and we agreed to a partial refund, the seller contacted me saying she had ...
refund a refund
hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...
I want to buy a cheese knife but EBay says you have to a credit card to purchase
I want to buy a cheese knife but EBay says you have to have a credit card to purchase to carry out age verification.
Seller cancelled saying I had requested when I haven’t?
What’s the process for a seller cancelling my order because they didn’t like the price it went for and saying I asked for cancellation when I never? Thanks.
Simple delivery
I am sorry to say but this morning I have taken everything off my items for sale and will never sell again on here. I am losing money on the Simple Delivery. Example: a couple of days ago I sold a small bag which went into a DL size envelope with my ...
Didn’t use postage label
I have delivered an item today instead of using the prepaid label. How do I make the status of delivery as ‘Delivered’?
Strange message.
I am trying to purchase an item from a guy in the UK. I am in the UK. I have never had a problem like this before. Every time I try to buy it now I get this strange message. I don't have a VPN , so no idea what's going on. Any help would be great . T...
Checkout error
I can’t buy anything on eBay. Everything I try to buy it always says checkout error and won’t let me pay. My card is all up to date etc help
my buyer has asked me to delay shipping for several days.
My buyer has asked me to delay shipping for several days. Will I be penalized for late delivery
selling
why does the number of views disappear from the items I have listed for sale?
Totally inflexible approach to customers by larger sellers.
A vexing story...sorry it's so long. I have been a member of eBay for over 21 years, and this is by far the most frustrating experience I have had. I ordered a large paint pressure pot from eBay seller. This item is big, weights 25kgs, and is (to me)...
Payments on hold due to verification
Hi there I've received a message that my payouts are on hold as I have had to verify my account for some reasonHas had any similar issues and how quickly it got resolved please?
Acheter du Royaume-Uni vers la Belgique
want to buy this item 326857707652 but it seems that it can’t be delivered in belgium even if the seller changed the parameter so I can buy it
Duplicate refund payment
I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...
Can i sell digital products on ebay from the uk.
What are the up to date rules for this. Can i just list as usual and deliver by usb stick or do i have to list it as classified ad?
Courier states collection refused twice
Have you experienced a courier stating collection refused repeatedly even though the item for collection was available and the seller was in.
Selling an antique fruit knife
HiI have an antique fruit knife which eBay removed as I need to send by the 'age verfified postage'. However, I can't get any options for postage up as it only shows me simple delivery. How do I get the options, please? Thank you.
Evri returned a parcel damaged by them in transit although the postage label still attached
How do I claim the postage costs of almost £16 back from Evri as I will need to post this again? The name and address were correct and postage label created through ebay. Thanks in advance for any help.
Balance
Anyone know why my Ebay Balance keeps going down and it's not being put into my bank account
Money disappeared
My sale went through all fine item received money went into my eBay balance.. it cleared and now it has gone somewhere not quite sure where?It’s not in my balance or bank account how can I resolve thisbuyer has not opened up a dispute tia
Multiple Accounts Suspended – Requesting Advice
Hi everyone, I’m reaching out to ask for advice. A group of my accounts has recently been suspended. I believe this may be an automated action, as I have always followed eBay policies. I’ve tried contacting eBay support via email, but I have only rec...
Unresolved full refund
Unresolved full refund and the case is closed. The automatic assistance is not helpful and I cannot get hold of e-bay to sort out this unsatisfactory 'case closed' situation. I need a full refund for the wrong order sent to me.
My ebay
I’ve a credit on my account how do I withdraw it ?
CANNOT UPDATE TRACKING
Its been over 3 months I am having this difficulties. It goes to the error page says "It's not you. It's us. Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages. Can anyone help me out with this ...
My chat assistant is broken and can't enter 'chat field' to be able to contact customer service
I have reported this issue (non-functioning chat assistant) several times over the past couple of months and absolutely nothing has been done about it! I have to contact customer service through my wife's account to be able to talk to anyone - usuall...
Received item that I did not order
Please can you advise how to return an item that I did not order. I received some sort of led light strips that I did not order.
Posting a large parcel
I have sold a car bumper but when I listed the item i choose the wrong size for postage with Royal Mail. I need to send the item via parcel force. How can I change the delivery option? Thanks
Massive fall in views and sales?
Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...
Item not received but eBay refusing to refund
Hi all...I really need help.I ordered iPhone 17 Pro max..it popped as delivered on my phone although it was not.. royal mail proof of delivery photo shows item squeezed in red door mail box but my door is very different and dark green! And I have got...
Payment on delivery
I’ve sold something which I was going to post, but now I’m delivering it in person. Is it possible to cancel the postage label? Will the payment only be processed if I deliver using the postage label? thanks
Fairywill sonic toothbrush
I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...
I returned something on the 3/11/2025 7 days ago the seller sent an un tracked label,
It doesn't show up that I posted something back to a seller I have proof of postage 7 days ago I have heard nothing from the seller??? How can I speak to Ebay to tell them & show my proof of postage back to the seller? How do I show on my return that...
Collection codes
Evening, buyer has collected item from myself but didn't supply me with the collection code. What can I do?
buyer requested a return for a stolen item
I sold on iPhone which apparently was missing from the package on delivery, the packaging had been ripped open and a note from Royal mail apologising for the 'state' of the package, however why would I accept a return of an apparently empty box when ...
Retracting a bid
How do I cancel a bid
Vehicles- warranty that item isn't a Ghost
Hi to all buyers,I would like from eBay the warranty in subject,. Planning and travel for nothing is exacerbating . Visit a Vehicles takes time and money. My advertisemt includes also the elapse time of eBay coverage ,that without it the risk could b...
Hand delivered
I’ve hand delivered the parcel but there is no way the buyer can say he’s received it as I printed the label to get his address. How do we move forward?
Saved sellers
Why have Saved Sellers disappeared?
Empty package, Buyer has raised Missing Parts/Pieces Return
Buyer received an open and empty package from me and has raised a Return citing Missing Parts or Pieces. I asked him to select something more like real life (like damaged, missing, etc.) but he said he didn't have that option? I've now got an open re...
Changing the postal service on a pre paid simple delivery label
Hi,My buyer has already paid for the item including postage with simple delivery but have asked me not to use Evri despite selecting it at the checkout. The pre paid label is for Evri and I’m unsure as how to change it now. Thanks in advance.
Purchase breaks
Can anyone advise me? I purchased a dashcam on 28th July 2025. Only in October did I notice that the rear camera had stopped working. I do not know when the camera stopped working.I contacted the seller, asking to return the dashcam (bear in mind I h...
Return/Refund
I have a buyer that as asked for a refund saying the print is poor quality. I have asked for a image as proof - my print looks fine on them plus seeing I take a pic of each order that I send out, I know they are good quality, plus I used that image t...
closing off a sale
Hi, i bid and wone an item. i collected the item and paid seller via bank transfer. How do i close off the sale as it shows it wants me to pay for said item. Thanks
Postage drop off not home collection
I have sold an item on EBay. I now need to post the item. I wish to drop the item off at the shop / post office.When I go to ‘print postage label’ eBay will only allow a home collection courier and not a drop off service
Ok here goes, got an email from ebay (no reply !!!)
Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...
buyer offer
I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?
jacques croquet set diamond jubilee never used in box
Clearing out an attic found large sealed cardboard box containing a Jaques croquet set still in it's packing stamped jubilee set - I wondered what it might be worth as I cannot find a similar item. Can anyone help please?
Saved search emails
Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...
Car for sale but is it a scam
A car has come up for sale again and I am confused if it’s a scam or not. I’ve tried calling the seller and messaging them via eBay again with no success. I would really like to see the car and perhaps purchase it but I keep getting no response! Is i...
Negative Feedback Removal Request Failed
I have sold over 200 units of a plug. A customer complained that the plug was loose, and I offered a full refund even if he return the product even in used condition. The customer responded rudely and stated they had thrown the item away, despite the...
Counterfeit Products and Ebays` response
Yet again EBay fail to live up to their counterfeit products "poilcy" . After purchasing a cycle chain to fit to a customers` bike from a company claiming to be a UK seller I got the delivery. Straight away I could tell this was not a genuine Shimano...
I purchased a item that was delivered to another address
Hello there I purchased an it’s that was not delivered to me I contacted the seller and we both got in touch with Evri . The tracking shows it was delivered on a Friday of course not to me I then contacted Evri regarding this then on Monday it shows ...
Collectable postcards and tariffs
I still sell the odd collectable postcard and Christmas cards to the US. Although the items are not specifically named as being exempt from tariffs, very similar printed items are listed as being exempt. Do I have reasonable grounds to assume I can a...
Away on holiday notification
How do you put a notification on your page to say you are on holiday so deliveries will be delayed?
Postage Costs
Hi all. I havent listed on ebay for some time, when I come to the part for postage I have chosen small parcel with Evri, I cannot find anywhere where it will let me put the cost I want to charge for postage, when I review my listing there is nothing ...
Issue with pre paid label system
HiI'm having a nightmare with ebays new pre paid label systemI sell loads of items that qualify for a Royal Mail postage fee of 89p, ebays new system will charge me almost £3 !!! So I’ve just sold a coaster & the buyer has paid almost £3 to me for it...
I need to change the tracking
My buyer wanted to change delivery service from EVRI to Royal Mail which I have done and sent but can’t change the tracking number. What’s the best thing to do?
Buyer mistakes size, am i liable
My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...
coco Chanel
I paid for 2 bottles of coco Chanel the stuff that came is clearly fake .eBay are telling me to return to sender .I am not happy doing this as it should not have been allowed on the site in the first place.and some other poor sole could get it .there...
I have sold an item but haven't received a QR code or posted label so that i can post item
I have sold an item but haven't received a QR code or posted label so that i can post item
Withdraw funds
Hi there, I have sold an item and wish to withdraw the money but my ebay balance states zero?
Request for Assistance – Item Not Received, Case Closed Prematurely
Hello, I opened an “item not received” case because I never received the item I purchased.After the case was opened, the seller contacted me and I provided all the information they requested. However, the item was never actually shipped — even though...
Klarna
I want to sell something but klarna installments keep coming up how do I delete them
Why does eBay not allow sellers in the U.S to ship to me in the U.K?
Hi all. I am a collector of models and I have found eBay to be very useful in locating rare items in far-off locations. I have long collected model racing cars, and I have now begun collecting model buses. Yesterday I tried to buy a particular model ...
Buyer has both the product and the money.
Hi,I sold an item on eBay, I was unsure of the address. I asked the buyer to confirm address, the buyer did not reply. The buyer asked eBay to step in that the item has not been received.I then told the buyer I had sent several messages asking the bu...
Buyer's delivery address rejected by eBay but not excluded by Seller
As a seller I have no exclusions as far as delivery addresses go, in the UK or abroad and I have made several successful sales from 2 recent listings [eBay item numbers 27748401047 and 277484707568]. However, between 5 and 8 Nov 25 one potential buye...
My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.
My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...
how can I get collect as part of my listing as the option is not showing
I have gone around the houses and checked through my account but I cannot see why the option for collection only is not showing on listings
Change delivery address
I am in London, England, and want to buy a pair of shoes from the United States. The Ebay International Postage quoted is almost equal to the price of the shoes (£46). So I changed my primary delivery address to my brother's address in Texas, but Eba...
Delivery fees
Good day, I am having an issue with my delivery prices. whenever someone is trying to purchase 2 of the some item it charges a delivery fee for each individual item on one order. I dont understand why. can someone please help me resolve this. Regards...
Mobility Scooter Sun & Rain Cover Universal
Hello! I bought the Mobility Scooter Sun Rain Cover Universal with delivery on October 31, 2025. Today I started assembling it and realized two parts were missing: two rods (two metal rods that go into the cover). I wrote a good review immediately af...
make my account a business account
i need u to make my account a business account
Simple Delivery ; EVRI Drop Off points overloaded, decline packages until EVRI have collected .
Went to Drop Off point, my nearest local, small package , only just bigger than large letter was declined.EVRI have not collected the hundred or so accumulated over the wekend, no room to accept more. This is 2nd occasion this has happened, same 2 we...
images not allowed
why can other sellers use an album cover to sell a vinyl and I cannot use my photo of the same album? is it because my pixels are greater?
Account suspended
I recently created an ebay account for my sister and it got suspended and flagged as fraud. Not that she committed fraud. I used my credit card on it. Is this allowed? I was thinking she could use my card to buy items here.
Change from Individual to Business Account
I have followed the support instructions to go to Account Settings -> Personal Information -> Account Type, but there is no 'Edit' option next to the Account Type. I have tried this on the website and on the app, but it is the same in both places. Ho...
Lost Item In Transit / eBay Postage Insurance?
Hi, eBay emailed telling my that my buyer has been refunded because the item was lost in transit. Should I receive reimbursement from eBay insurance as I used their simple postage option?
My order never arrived and back to sender from depot
My parcel never arrived. Parcel was stock in GLS Germany depot then was back to seller. My money never refunded. I lost money and seller don't want to refunded. I have bignoroblem but I have proof screenshots from GLS website tracking of parcel was b...
Need assistance with mistaken payment
Just wanted to buy some items that was on offer on cheap price but gone away too fast but deducted amount from my PayPal credit. What is the solution please?
won item but seller has re listed the same item with same pics
hi i won a bid for a retro console and was very happy just by chance i looked again in the search to see if any others was going for around the same price I payed and then noticed the same seller has re posted the same item with the same pics and sam...
BNIB collection only
I’ve bought an expensive keyboard, it’s BNIB unopened and is set to collect only. Collection is from a public Road. Loading bay (hence suspicions), however the seller seems reluctant to test before purchase, however those issues have been alleviated ...
Buyer wants to cancel sale
Can a buyer ask for more postage after the item is paid for because he entered the wrong postage to start with. It was a Buy it now best offer. Under ten pounds. This buyer had put down a the postage for letter post but now says it needs small parcel...
Package returned to sender as damaged, but there is nothing wrong with it?
I recently sold an item and posted it to the buyer using Ebay simple delivery (Evri). The Paracel was not delivered but on the tracking it stated that the parcel was damaged and was to be returned to me.The return arrived at my home today and checkin...
Buy 2 and get 2 free, add 4 to cart .
Hello . So the advert states buy 2 and get 2 free , add 4 to cart . But when you add the four to the cart, you are not getting the deal . What’s going on ?
Resolved! We don’t allow counterfeit items, replicas, or unauthorised copies.
Hello, my listing for Nike Air Max 95 OG shoes was removed because they were supposed to be replicas or unauthorized copies. I've already sold two identical units, and they were authorized at the center, and there was no problem. I'd like to know why...
Simple delivery
My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just s...
Knives policy
I’m trying to buy wooden chopsticks but cant make a counter offer as knives policy comes up. I already have verified my age with credit card details - so am unsure how to progress? Any advice please?
In the sales process, order processing is a very important step such
How to check new orders and confirm secure payment.How to properly package products to avoid damage during shipping.Experience in choosing a reputable shipping service, printing shipping labels and updating tracking codes.Tips for handling situations...
No refund for item not deliverd
I baught an item in 2023 its not delivered i dont check ebay often its now too late to for ebay to do anything. I don't know why they don't have an actual customer service email or phone number for things like this
Can I give customers a choice of courier?
I have Yodel, Royal Mail, Evri and DPD can I give customers a choice? So if Evri is terrible in their area then they can choice to have choose Royal Mail - maybe at an extra 50p
Simple delivery yodel
Hi, I’ve found out that eBay have recently allowed InPost to be used again as a service for sellers to send their parcels. However when I go to my postage preferences in settings I don’t see this as an option. Help would be appreciated as InPost is t...
Offer received
Hi received an offer within the hour on an item but now cannot see it?? i would like to accept the offer
thieves
i just sold and item which the buyer paid postage on and e bay are demanding £3.50 for postage from me !!!!!!anyone else experience this fraud ?
i have an item for sale that has a make an offer option
however the potential buyer has sent me a message saying it is not working what should I do
Maximum bidding limit
I was bidding on an item in eBay auction and I noticed eBay had automatically put a higher bid on the item for me, then I noticed my maximum bid limit is £41,000 , how can I resolve this
postage option not recognised
I can select the postage option, buyer pays. the button highlights but when I go to list I get a red message telling me to fix the problem. Can't see any problems Package 4Kg 400cm X 300cm X 10cm.Thank you for any help given
Find the seller?!
Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...
Resolved! Unable to add items to WATCHLIST
For several months now I have been Unable to add items to my WATCHLIST even though I am logged in.Anyone else have this problem? I am using Mozilla and Chrome and have no luck on either browser.I click on ADD TO WATCHLIST ... and nothing happens and ...
used throw with multiple flaws
I received a throw through the post, described new. it had multiple flaws and clearly had been used .the seller has refused a return stating it description was accurate .what course can I take
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