On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smartphone's delivery. Instead of the smartphone, there was a regular charger, nothing else. I immediately wrote to the seller and to you that I hadn't received the product, that it was a scam; only the charger had arrived, but no phone, and the email said the phone had arrived and the order had been delivered. I was told the phone might arrive later. To wait a bit. Today, it arrived unopened, without the original packaging. On the phone screen itself, there was a hand-applied sticker covered in pimples. This suggests that someone else had already used this phone. When I ordered this phone, I immediately wrote to the seller that if everything was in the original packaging, I would send it back. If not, I would not order it. He said everything was original. Now I want to return this defective product, but the system shows I received it on December 30th, even though that wasn't the case, and I can't open a dispute yet. Why can't I open a dispute and get my money back? I ask this arrogant person, who should be jailed for harassing customers like this, to urgently investigate this matter and send me a return label for his terrible phone.
