Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
R
After contacting seller I agreed to return faulty items for a refund. Items were retuned on 6th January and delivered on 9th January by Royal Mail. I’ve contacted seller but not received details of refund.
I bought some goods and later found out they were stolen
I want to speak to a human being from Ebay
refund
ebay says card refunded not recieved yet how does it normally take
whats happened to online chat
Where can i have a n online chat, i can never get to speak to any human they never reply i dont want to phone.
Change of delivery method
My customer chose yodel as a delivery method but I’ve noticed he lives 45 minutes away and as the item is a bicycle it makes sense if I deliver it my self. He has agreed the delivery charge so it will cover my petrol cost. Also if he isn’t happy for ...
How to contact customer support
I am unable to list items as it keeps saying my postage policy cannot be flat rate and must have another option other then just collection only which I have also but I cannot select any other options other then flat rate or collection only no idea ho...
Incorrect item received
Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...
Cancel a refund dispute
I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agree...
2015 purchase
Hihow can I find a purchase from May 2015
No contact from Seller
I purchased a used washing machine with collect in person, payment was made but despite several attempts at contact to arrange collection there has been nothing from the seller.I've started cancellation but it's waiting for the seller to reply which ...
Sellers origin
I'm really confused at some of the listings...they say an item is posted from Manchester or Leicester but when you check out the sellers information they are businesses listed in China Is this misinformation allowed? How can I check with eBay if this...
Refund
I bought an expensive boiler part 2 years ago but didn’t fit it. I now need to fit it but found that it’s not the correct part even-though the seller stated it was compatible in their description. Does anyone know if eBay can help with this problem a...
I am trying to find and contact a seller
I am trying to find and contact a seller who I know was active in 2012 but need to know if still is.
DHL agreement not in place?
Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...
Sold an item illegally
A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...
Resolved! I'm going round in circles
Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
Unable to get prepaid label
Hi, is anyone else unable to download the prepaid label currently?
Item shipped to local collection point
Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...
walking shoes size uk7
just to make sure they are uk size 7
Account Restricted,
Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Resolved! convert my bussiness account to individual account
Hello,i am writing to request the convesion of my ebay account from a bussiness account to and individual(private saller)account.the bussiness account was created by mistakei am currently a student in the uk and sell items occasionally as a private i...
eBay UK HMRC VAT nightmare - countdown to account restrictions.
Hello,eBay insisting on VAT reg number or face selling restrictions.Previously sole trader, now limited company. Combined turnover showing as just over 85k.Accountant confirmed VAT threashold resets on changing ST to LTD and they sent letter to eBay,...
I accidentally declined when I meant to accept
Hi I accidentally declined an offer when I meant to accept it.It was a Buy It Now and it seems to have gone through.Do I need to do anything to 'un-cancel'?or do I just send it?If I send it - how do I know if I have received payment?Thanks,Mike
Turn off "ready to Re-sell"
Dear All (Including E-Bay management)How can the newly rolled out ready to re-sell feature be turned off. I have never, and as far as I can see never will wish to re-sell something I have bought. The fact that supposedly hidden purchases are now bein...
Agent closed case in my favour
Just spoke to agent. They closed a case in my favour. But case is still open on my account. Does it close immediately or do I have to wait?
Coupon
Hi,I've recently purchased an item from a company, and an Ebay coupon for £75.00 was taken off the total amount. The company sent me an invoice for the full amount, which excluded the Ebay coupon discount.Due to the discrepancy in the invoice and the...
How do I raise invoice for shipping after buyer has paid in full for collection only item ?
My buyer has paid in full for an item that was sold as Collection Only. He now wants me to send it, which I can do, but I can't see how I can raise an invoice for 'shipping only' on an item that is already paid for. The Ebay chatbot has been less tha...
Fraud on eBay
I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...
Broken kettle
How do I speak to a person. The bot is useless. Sellers email doesn't work and messages won't send either
Condition at which I listed a book seems to me misleading.
A book I listed has just been ordered. Looking more closely at the book while packing it, I feel it should have been listed as "acceptable" not "good", and priced less, due to the poor state of the jacket (the book is in good condition).What to do? I...
please help me to open my account
Hello eBay suspended my account first time I try to open my my seller account. Please help me on it; I would really appreciate that
Resolved! why cant i talk to a person to discuss a problem?
Need to talk to a real person via a call back
Resolved! Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
product not working
how do I contact ebay uk
3 colour wire missing
Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks
Wrong name when ordering
I have the wrong name when ordering my parcel i need to collect it from post office what do i do !
A scammer seller
I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...
How to contact eBay- received package that isn't mine
Hi everyone,I have received an eBay package that isn't mine. I have a partial address, name and what I thought was an ebay user name. Chatbot can't help, and I don't see a way to ring or email eBay directly. Any help would be appreciated. I just want...
ebay
does anyone have a way of contacting ebay them selves
Fake Nike Tech fleece
I have bought some Nike Tech Fleece sets from various eBay sellers.I have started to sell them on StockX, however, they have failed authenticity checks, I have been fined for each failure and my account has been suspended.I have more orders from eBay...
S
I never received an item though evri said it was delivered I gave all the details to eBay who opened and closed the case in my favour and gave me a full refund . It’s nearly midnight now and yesterday evening upon getting home I had a small white env...
Two accounts.Will closing one affect the first
I have a different account on my i pad to the one on my laptop.will closing the laptop account affect the one on the ipadrgdsMartin
item did not purchase bu arrived
hell all, i recently was browsing ebay for an item few days ago, i recieved item did not purchase, find it very strange (1) item that size would be click/collect, (2) would have to buy it now, then clarify before final payment, had to notify the bank...
seller refued my cancellation request even though he asked me to
after I bought the item the seller told me he could not ship to my location and told me to cancel my orderthen after I cancelled the order he told me that he cannot refund me because of some fee then after ignoring me for 3 days of me constantly tryi...
dispatched order
Hi,I have fulfiled an order on my ebay store and the customer has received her item,but I still got a message from ebay to dispatch the order (that the dispatch day)has elapsed. I did not use the prepaid label .What should I do to show the order has ...
How to set the search defaults
I'd like to only see UK only and Buy it now options and have to set the filters each time. Does anyone know if there is a way of setting them as default please?
Resolved! How can this be right, and why won't ebay help?
I bought a white electric, plug in radiator. I was told by the seller that they had sold out, so I could buy a more expensive one instead. I declined, and asked for a refund. They said they had found one like I ordered, except it was black. I specifi...
Bad review
Hiii! I was wondering if you could take down my one bad review as it doesn’t make sense, they just left it there out of spite because I wouldn’t sell the item to them the way they wanted because they were trying to scam me. I still have this item as ...
Luxury survey survey/giftcard
Got a message from eBay saying because i purchased a decent watch they wanted to do a survey, I was told I’d get a £15 gift card if I did it, i naturally did it. However it’s been a few days and I’ve got nothing, was just wondering if anyone has had ...
Perfume violation
Advert for selling Chanel 5 removed due to a violation - don’t know what I have done and mo way to find out exactly. Copious amounts if information bla bla bla but no exact info about what my violation is. Just need a few words not umpteen screens of...
Resolved! Can we get e bay to ban Evri a a delivery company
Can we get e bay to ban Evri as a delivery company. Their tracking is useless as is their customer service....I feel as if every delivery to me will get lost.
Lost item now delivered, I require click & collect code
I received a refund for my lost item, it has now been delivered to Argos as requested, but I am missing the click & collect code. I have tried all options posted on ebay site but can't get any help to work out how to receive this code. Can anyone hel...
Resolved! XRocker Gaming Table
Please help what do I do. I purchased the above for my son for Christmas. We checked all parts etc were there first, (box had been opened by the seller previously) on checking there were 2 legs labelled F - there should have been one E and one F. Bas...
Listing not allowed
I don’t understand why my listing of ear buddies is not allowed? For ‘not following our Offering to buy or sell outside of eBay policy’. What does this mean?
Cancel order-possible scam
This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
broken item under warranty
How to return/ get refund, replacement under guarantee
account
hi seams i have 2 accounts 1 shows resent orders but when i sign in only shows orders.
Resolved! Help
I want to change my individual account to business one but it does not going through, like I receive the OPT number when I put that in it does not go forward
tracking
I was told I had to update tracking . tracking cannot be updated once item delivered in the ebay system! Now wasted 2 phone calls and loads of time. EBay can see from buyer message to me that they have the item! Whay can Ebay not read messagews in th...
R
I want to amend a review, how can I do that ?
Posted order wrongly
I’ve some how managed to post a order using a old qr code to a previous customer who has already received there order , is there anyway I can sort this out or any advice on how to deal with it would be greatly appreciated
Stolen property please help advice needed
We purchased an item on eBay from a seller subsequently the item was found to be stolen. Police report confirms this. We contacted the seller no response. We contacted eBay but was told to sort with the seller. The seller is not responding. eBay is a...
Sold item collection issues
I sold an item & booked a DHL collection (through simple delivery) last week. They were due to collect Monday. Didn’t come. Tuesday I got a message saying they were coming. Didn’t come. Today I got a message saying they were coming and up to now they...
'gross amount' or 'order earnings' 4 hmrc
What figure do ebay send to the HMRC? because I have two figures from ebay one is called 'gross amount' and is higher because it includes cancelled orders(refunds) & postage charges (expenses) which I don't pay & the other figure is called 'order ear...
DRS harassing me daily
Hello, I am receiving text messages and/or phone calls on almost a daily basis now from DRS stating I owe them money and I have been passed on them by Ebay. My Ebay account is showing a nil balance and I do not believe I owe anything. In fact, I have...
a Yay to ebay
So, I normally have questions or moans but today I just want to say yay to ebay for dealing with my return request in a manner that offered fairness to me, as the seller. I make a great effort to list my items with videos, lots of clear images and fu...
Stolen listed items
We have found 2 items on ebay of high value that have been stolen from us. What do we do? We have reported to the police and have a crime number
Refund
I haven't received a refund for an item I cancelled. When I checked the sellers profile he is not registered with ebay
Getting paid from ebay
I sold a garmin watch on eBay got confirmation that it was sold and was sent a postage label, I have an item number, it was delivered sat 3rd January 2026 but still not been paid, tried various help sections but eBay says no record of item or it bein...
Unable to contact seller - getting error "Message Delivery failed due to a temporary error"
Hi - I bought refurbished Dell Latitude 5300 i5-8265U Quad Core 16GB Ram 256GB SSD Windows 11 Laptop and delivered on 9th July 2025 from the seller NewAndusedlaptops4u, I use this laptop sparingly and today while using it suddenly switched off and af...
It’s a scam
I ordered iPhone 14 Pro Max but I only received empty box. I’ve requested return item and opened a case but eBay won’t step in straight away. im concerned if i return is I will be told that I stole iPhone and didn’t return it and I won’t get my money...
Messaging to seler is unresponsive
Messages to seller is not delivered. It keeps failing to send. why ?
File Exchange Gone !!
Now that file exchange is gone how on earth are you meant to bulk manage anything ? Seller hub is limited to 2000 listings and the reports download does not include all the details of each item, just basics, like prices etc. So no more bulk changing ...
Buying golf clubs
Bought set of golf clubs ,add still running ,saying 1 0f 6 sold ,its looking like ive bought 1 club ,is this a scam
Charged for cancelling
I'm trying to understand why have been charged £5.36 for cancelling an order due to out of stock. Has anyone experience this and can I request for refund afterwards?
Refurbished Battery.
The refurbished battery in my mobility scooter which l purchased in September 2025 keeps cutting out when I'm out and then the scooter doesn't work, l need this scooter because l have Copd and can't go out without it, therefore I need a replacement p...
False Counterfeit Claim
Hi,Someone falsely reported a listing of mine for counterfeit claims. All the items (It is a bundle of tour memorabilia that I was selling form charity) were genuine and the artist, band and management had donated items and supported the sale.However...
Auction lot
Hi I was the winning bidder on a item this morning and when I went to pay for it I didn't have enough money in my account, I explained to the seller, I since found out my daughter took money out of my account, she has just put it back so I contacted ...
I am waited a long time but the customer service representative is not coming on chat.
My problem is that a customer has given me negative feedback and I have ADP Express UK tracking available but there is no customer service representative so I am also not getting the problem solved. I had spoken to them three or four days ago and the...
Resolved! Stupid collection code to end listing
I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.
ISSUE WITH BUYER
I got an item from a buyer and he sent it to another address which is not my delivery address. Royal mail has also confirmed that it is not my address. But Ebay has refused to help me to recover my money. I dont have access to dispute because i sent ...
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
'Ready to Resell' on main screen and 'Resell' button on purchases - IS THERE A WAY TO TURN OFF ?
Hello Everyone, Does anyone know if there is a way to turn off the (new) 'ready to resell' box on the main screen and the 'resell' button on the purchase history screen ? I have never sold, nor do I intend to sell, purchases I have made and find the ...
payouts
hi my funds are not in available balance this morning like usual, is anybody else having same issue. thanks
Resolved! Seller deleted his ebay account
Hi community,I made a purchase on 03/01/2026, for an Iphone 17 pro, he provided a tracking number, but the seller has deleted his account. I think it is a fraud. what should I do?Thanks
A product that is starting to gone wrong within the year guarantee
Hello, I purchased a hard driveSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TBSeagate SkyHawk Surveillance HDD ST8000VX004 - Hard drive - 8 TB Mon, 30 Jun, 14:00Order date:15 Dec, 2024Order number - 03 - 12470 - 02205I have purchased...
Auction/ BIN
I’m hoping you can advise. I had a buyer who wanted to purchase an item immediately, so I amended the listing to include a Buy It Now price. To do this, I had to lower the auction start price. The buyer has since placed a bid that is £5 lower than th...
buying
cancelling
I’m winning on an item
I need to retract a bid, but the reason is not listed and I need to speak to an agent as I have lost my job and can’t afford to complete the sale if I win it I have spoken to the seller and he has told me to contact eBay customer services and speak t...
Resolved! Returned item - tracking issues
I’ve returned an item for a refund as it didn’t fit. All agreed with the seller before hand. The seller emailed a return postage which I used however the tracking system has not been updated by Royal Mail. The seller acknowledges this and is fine wit...
Postage label expired
How to purchase new label for delivery if old one get expired bcoz i tried on order option than clickinv the cancel label and buy new label its still showing me old expired lable why its so complicated?
Collection in person
Hi,I sold an item which I listed as 'Postage or Collection in person'. I opted to pay postage as the seller via simple delivery. The item has sold and the buyer wants to collect. Money has been taken from my account for postage and a postage label ge...
Item couldn’t be delivered so need to resend. What are my next steps?
I posted an item via yodel store last week the item couldn’t be delivered. There seemed to be some confusion with the seller changing it from an InPost locker (it’s too big to fit) to another address. Anyway it couldn’t be delivered and was sent back...
notifications and emails
I am receiving emails + notifications saying I have submitted an (counter)offer to the buyer, YET I am NOT notified AT ALL when a buyer pays for my item(s)!! WHY/HOW are the fundamentals of this app so awful? what are they doing?
Item recalled but unable to obtain a refund
I received an email from eBay about a product safety concern regarding a back massager that I'd bought had been recalled due to a fire risk. I contacted the seller asking to return the item for a refund and they have not responded. I would like eBay ...
SIMPLE DELIVERY DROP OFF VS COLLECTION ISSUES
HiAs a housebound eBay user simple delivery has been good now its mostly sorted, however one issue can still be a problem.When I make a sale there is an option to book a collection at right, pick a date and THEN go to print a label on the left.Firstl...
How to chat with an adviser
How on earth do.i get to chat with a real life adviser
purchase not showing in my account
ive always had the same account. never bought as guest or from another account. i have the receipt from Paypal for a tablet i bought in oct 2022, im trying to claim it throught my insurance bc it was stolen form my car. but i cant find on ebay the re...
Dodgy seller?
I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...
Seller does not respond to collection details request.
I bid and won a motorcycle on Dec 25I paid via PayPal on Dec 25 and requested details (address and date/time) for collectionThe seller does not respond. I asked ebay to cancel the sale and ebay inform me the seller has not accepted the cancel request...
Offers disappeared
Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...
Sending new offer to buyer when automated offer refused
Hi I can’t seem to be able to find a way to send an offer to a potential buyer whose automated offer was refused . I noticed this had happened a couple of weeks ago but no notifications are sent in this scenario. I have looked at all drop down menus ...
Customer Support
Are they open or closed ? for 2 days running 1st and 2nd Jan 26 , the dialogue section is closed ( greyed out) when attempting chat
Seller continually cancels orders??
I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...
No clear times for speaking directly to someone evident
No clear times for speaking directly to someone evident
Fake goods
Hi brought my wife perfume for Xmas totally fake no smell left me short of money seller knows it's fake won't refund me
Fake items
Bought a molton brown candle on here but now confirmed. As fake, can’t seem to report via the link as just not sending, maybe because it was bought in 2023what can I do next to report to Ebaywhen I try and go through the chatbox, it throws me back to...
The seller cancelled my cancellation request three days later, when they posted the item.
i accidentally bought this, to be fair, really really expensive pencilcase (expensive for what you were actually getting) and i was like "oh its fine i can just cancel it."IMMEDIATELY after buying i submitted a cancel request. what do you mean REQUES...
Resolved! Faulty goods
I have had a message from a seller saying that they have to refund me has the items I bought are faulty. Do I have to do anything in order to get a refund?
Postage
Why have I been charged for postage from my funds when the buyer pays for postage.
My balance yesterday £823. Today available balance £405. Please explain.
Yesterday my balance showed as £823.11 and I expected all of it to be paid into my bank account on January 6th. Today my available balance to be paid is £405.40. Please explain the discrepancy.
Sold an item, shipped via different postage method.
Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...
Purchased a wheelchair with 2 years warranty no reply from seller
Hello, I purchased a wheelchair for my disabled grandmother back in September 2025. The handbrake has snapped of byitself indicating a manufacturer defect and the business seller who is selling this wheelchair with a 2 years warranty clearly advertis...
Faulty item as informed by email not to use
Received an email regarding an item I bought having safety issues and not to use was ordered in August seller is saying item is fine and it is incorrect what I have received how do I get a refund as will not use now due to what I have received
Battery
Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them
Suspected buyer fraud contradictory claims (Order 07-14013-62445)
Dear eBay Support Team, I would like to report a suspected fraudulent behavior by a buyer Initially, the buyer contacted me via eBay messages claiming that the parcel arrived opened and completely empty, stating that the contents were missing and ask...
Resolved! How do I contact a human customer advisor?
On 24th December I scheduled an item to be listed today (31st Dec at 18.30). I was messaged by eBay saying my item will not be listed because of a policy violation. I have apparently included my contact details in the listing. Which I haven't. I've t...
Refund for an item buy says not received but it has been received
I sold an item to a buyer on 2nd December and posted the same date. The seller contacted me saying that the item had not been received. On 10th December buyer stated still not received the item so I refunded the buyer. I then received a message from ...
Recently tried to sell a car on ebay it did not sell now my acvount has been restricted due to outs
Recently tried to sell a car on ebay , it did not sell but my account has now been restricted due to an outstanding payment ,struggling to find a way to contact ebay and sort this , any suggestions welcome
Am i in the wrong? Vinyl stickers order
Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...
Resolved! How to mark an item as dispatched...
Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!
I have a payment to ebay on my mastercard statement which i do not recognise.
I have a payment on my mastercard to ebay which i do not recognise. How do i track this down with ebay?
Resolved! Howto stop a seller with 1000-10000% overpriced items
Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...
Seller Scam - eBay refuse to compensate
I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Resolved! Scam
Someone is advertising two camper vans for stupid money i got in contact with them and they said that I would have to pay without looking at the item and they would deliver the vehicle
Does ebay ever abide by its own stated policies?
I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold wi...
Iphone 11 bought in Dec 2023
I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...
EBay Seller Support Meeting: Last minute cancellation without notice
Having recently been asked to schedule a 1:1 meeting seller clinic with a marketplace advisor, this was scheduled today at 2pm. Having agreed, prepared for the meeting and allocated a few hours to review, the meeting was cancelled at 2pm by the EBay ...
Defect
Hello, I received the wall sticker, but unfortunately it is not working as expected. The adhesive does not stick properly to the wall, and the mirror effect is not usable in its current condition. I followed the instructions and applied it to a clean...
Unused label refund issue
So eBay automatically generated a postage label for an order I had to cancel (as a seller). When I called eBay I was told I would have to wait 30 days and my postage money would be refunded to me. This didn't happen. So on calling back after this tim...
another account i cant access
hi ive lost my phone and cant acess my other account, i no my log in dets but lost phone number and cant recive verification tects, can anyone help, thankyou
Resolved! Incorrect name on packing slip - how to change it ?
Having changed my name on my account on the day of setting up, months ago, the packing slip (for my first sale) insists on using the old name. There's no reference to that old name when I check personal details for the account. How can this be update...
Resolved! Item I had for sale was removed as "Offensive Material"
I listed a Reproduction World War 2 German Ring which These are I was notified today was:We had to remove one or more of your listings for not following our Offensive material policy.However, there are at least FIFTEEN items exactly the same as mine ...
Address finder not finding my address
Moved house recently and I have tried to manually input my address but then it will automatically change to my neighbours address instead. What can I do to add my new address???
Mobile phone bundle
Trying to list my old mobile phone plus all accessories for it and cannot for the life of me find the bundled items option in item specifics. Currently listed as a PDA. Pretty annoying that a computer says I am listing only accessories when the phone...
Ebay messages not working
Hello, i just started anew account and everything was working fine until i tried to message a seller enquiring about a product, about the third time i'd done it on this account. while it was working previously, on this account, now when i try to send...
Item falsely bidded on
I was winning an item untilthe last 5 seconds and then a bid was submitted very high that won. No issue with that, but then it was relisted 15 minutes later which makes me think that was a bid to artificially inflate the price. How do you report that...
Been accused of violation
So I listed my old Tiffany necklace and bracelet. It’s in very good condition as was hardly worn. After a few weeks eBay have removed it saying it’s fake. Not sure on what grounds they’ve come to this conclusion. Anyway I contacted them and they didn...
Authentication
Hi Guy's, can anyone tell me how much an item needs to sell for before it gets sent to an authentication centre?I thought it was £500 and under, but I sold an item for £480 plus buyer protection and postage which still came to under £500 and they sti...
Resolved! Is there a simple way to add a public note to all mty listings?
I'm going to have to suspend selling activity for 10 weeks from mid-January due to a medical / health issue.Is there a simple way to add a note to all my listings to inform potential buyers in advance?I've tried using the "add note" option, but that ...
Recalled item, seller unresponsive, eBay won’t engage – how do I recover remaining eBay funds?
Hi all, I’m looking for guidance because I’ve completely hit a wall with eBay Customer Service. I purchased a telescopic ladder earlier this year. Months later, eBay emailed me directly to say the item had been recalled for safety reasons and advised...
Item I purchased
Can I get help I bought a Apple Pencil from a seller who advertised it to be a 1st generation actually it’s not and we have only just noticed as it was a Christmas gift the item was advertised with what I needed but the serial number on Apple is show...
Chat to an eBay Assistant
How do you get past the Auto-assistant to actually chat to an eBay Assistant? All I get is the option to have eBay call me and that is a waste of time, as all I get is a person who talks at 99 miles per second and is foreign and doesn't speak clearly...
Overseas warehouses.
Hello everyone,I’m looking for advice or shared experiences regarding the eBay appeals process.Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing p...
Wallpaper doesn’t match
I bought five rolls of wallpaper . They all have the same dye lot number but each has a different batch number . I put it all up on my wall but found there was a difference in shade when it all dried out . The seller won’t issue a refund unless I ret...
Resolved! Incorrect Amount
After I made an offer to the seller and the seller accepted it, eBay automatically charged me a higher amount than the price agreed with the seller.Due to certain reasons, I had to return the item to the seller. The seller refunded me only the agreed...
login issues and customer support contact issues
eBay website for 2 factor confirmation1- sends a text message with a code, I enter the code, 2- sends another code via email, I enter the code3- sends another code via text message, I enter the code and again access Want to raise technical problem ab...
Unwanted emails
How do I stop receiving emails from a seller? Any ideas?
Unwanted refund! - Ebay & PayPal keeping things simple for themselves!
Seller would not post item after payment because he felt the price was too low yet he had not set a reserve. Feeling this would happen I spoke to Ebay & PayPal saying I would not accept a refund I have a transcript. Vendor confirmed he had given item...
Partial refund offered but not received after 2 days.
i have been offered a 30% partial refund on an item not accurately described. i have accepted but have not as yet received the refund or a message from seller to acknowledge my acceptance. it has been over 48 hours. The seller only offered the partia...
Resolved! Buyer has no credit card - eBay won't let him buy
I have an item for sale - a folding snow shovel to carry in the car.I have a potential buyer but he's not allowed to buy this because he doesn't have a credit card "to prove his age".It seems ebay counts this as a blade.How can I resolve this problem...
eBay refused to remove feedback when the listing was accurate
I am absolutely fuming this morning... I sold an item which was described perfectly and clear photos were shown of imperfections and was documented in the listing. Yet the buyer left negative feedback straight away on my account due to surface marks....
Buyer saying no phone in box - fraudulent claim
I posted an iPhone and the buyer advised the parcel was damaged and the iPhone wasn't in the box. I sent the delivery photo of the undamaged parcel and the buyer advised that that wasn't her getting the parcel. eBay have refunded and the buyer has my...
eBay Automated Assistant Greyed out
Anyone know how to overcome the Automated Assistant not working and just being frozen with a grey text box saying 'choose and option to continue' with no options available?I've tried deleting all storage and cache data in both the app settings and my...
Unlock or earn rewards
Hi, I purchased £700 worth of car parts over the weekend and looked like I’d earnt or unlocked 5 rewards yesterday after, one being £15 to redeem on eBay but as I was scrolling through the reward box to see what else there was it went off and I can’t...
Seller has admitted they committed fraud. EBay support not being very helpful.
I bought my sisters kids a box of Cadburys Heroes for Christmas, for £29.99 from a seller on eBay. Instead, the seller went on Amazon and bought a box of Cadburys biscuits for £16.99. They arrived in an Amazon van, with Amazon packaging, and I got a ...
No confirmation e-mail
I have placed an order using the Guest option and cannot find the confirmation e-mail, can one be resent to my email address? Payment has been paid and I have the order number from that but need the original confirmation. Thanks
Truly had enoughg of the poor customer service
I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...
''payments on hold''
Over 4 months now of 'a payment on hold' how do I get to contact real staff for the required ''further information'' instead of going around in circles with 'auto assistant'
Bought two identical items from a seller at same time but one broken
Paid for two items from a seller one works fine the other is broken I contacted seller to resolve the problem but still no success anyone have idea that may help
Evri delivery
Why is Ebay promoting Evri/Hermes in its Simple delivery service ? Evri/Hermes is the worst delivery service in the UK and has been for years. Evri should not be the favoured delivery service for Ebay.
Verification
Hi don't have credit card want to buy some jigsaw blades how do I do it.
How to give buyer address details to collect purchase
How do I give the buyer my address to collect their purchase? Ebay block anything that looks like a phone number.
Buyer requests refund for “wrong item” sent, but I’ve never seen item in photo what should I do next
I sent a Pandora charm to a buyer, after it was delivered buyer requested return as “seller sent wrong item” they have included a blurred photo of a pink butterfly bead or charm, it’s hard to tell. I haven’t sent the wrong item and I’ve never even se...
buying motorcycle boots by size
I am wondering if I am doing something wrong. It seems that eBay do not think it is important when searching for an item to put in a field "size"
Account restriction
Hi, My selling account is still restricted despite actioning everything I need to do. It has been saying, account waiting for verification for months now. All cases have been closed. Can you please explain what needs to be done for me to start listin...
Product recall for mobility scooter charger from 8/4/21
Hello, I'm after some advice. I recieve an email from ebay stating that a product brought in 2021 has been recalled due to fire safety risk. Its a mobility scooter charger 5amp from slk mobility. We use this to charge a mobility scooter for long peri...
SD and Prohibited Items
Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...
Counterfeit Item - return - contact Purchase 2023!
Hi All, I need some help, I have found out today, that the item I purchased in May 2023 is actually a counterfeit item, the listing doesn’t appear to inform me of this and it was actually listed as a genuine. - When I go to report it the order number...
Impossible to buy binoculars £354 on ebay
Impossable, to buy item wont accept confirmation.please can you adviseThanks
Contacting a seller for directions
After more than 20 years using ebay, I am finally looking for alternative platforms from which to buy. I am pretty irritated that it is impossible to write to ebay with this observation, but it is their loss. My recent experience will explain why I h...
I have won an item that is for collection only. Contacted the seller through eBay but no response
I have won an item that is for collection only. I have contacted the seller through eBay but have had no response.I sent a second message three days later and still didn't hear anything.How long do I have to wait before I can request a cancellation?
Buyer claiming an item was damaged and demanding refund
A buyer bought a glass decanter, she's claiming that it wasn't packed properly and the glass stopper was damaged as a result. I used almost a full roll of bubble wrap and both decanter and stopper were well wrapped and secure, there's no sign of dama...
Harassment by Ebay!
Suddenly, I'm being besieged by unsolicited, and unwanted, offers from sellers; it happens if I so much as look at one of their items for sale.This is extraordinarily frustrating and time-wasting, especially the steps required to decline the offer.Th...
Resolved! Old ebay account
Hi, I made an account in 2008 and last used it in 2015 but I forgot login details is there a way to access it I had 100% good feedback and did not really want to start fresh . Thnx
Getting ebay and Evri to own up to their mistakes
It seems to me that eBay and Evri have a complaints system that acts rather like a self flushing toilet. Whilst they are happy to set up a process where buyers can complaint about sellers and vice versa it is virtually impossible to get ebay to actua...
Does anyone have a actual phone number for eBay.
As the title says, the links and re-navigating plus avoiding the barely helpful chat-bot. It drives me scatty, either eBay admit to not having a contact phone number. Or they just bury it so deeply, that they don’t won’t members using it. It’s bizarr...
Potential buyer wants to view. But eBay won’t let me provide my address
Does anyone know how I can give a potential buyer my address as eBay is blocking everything I do
Sellers refusing to send to my address
I live on Jersey and have a bonafide post code. I have won several items and attempted to pay immediately upon winning but eBay doesn’t allow me to but recommends that I ask for a postage quote, if the seller doesn’t want to send the item I get an un...
Mobility scooter charger
I got a email from E.Bay say that I got a mobility scooter charger that is a fire risk but I have not ordered a mobility scooter charger
Payment on hold buyer not acknowledging delivery
Buyer has ordered and paid for goods which are on hold till confirmed delivery. Delivery has taken place to buyer, who has failed to acknowledge via eBay that goods arrived, although they have confirmed in telephone call they are satisfied with item....
Return Label
Ebay have sent a Royal Mail return label and the package size is not accepted by Royal Mail, apparently I need a Parcel Force return label. Sellers is telling me ebay's problem and seemingly no way to contact ebay. Thanks
I got scammed
I paid for a Meta Quest 3. After reading the page reviews, I found out it was a scam. So I canceled the order, and I was told I would get a reply in 3 days. However, the seller immediately marked it as delivered while I did not receive it.It's been m...
Ebay has lost the plot *bleep* is TrackingAce?!
So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...
billing
hi i am unsure why i have an outstanding fee of £9.
Resolved! Ebay forums moderation
Hi All,Does anyone know to whom and where a formal complaint can be made regarding a moderator and moderation in the forums. Many Thanks
Resolved! How can I check a purchase using the order number shown on credit card.?
I have a charge on my credit card for £113.62 and cannot remember purchasing anything for that amount in November. I have the order number but don't know where to check this purchase. Can anyone help/explain where I can cross-check this purchase plea...
Accidentally paid for postage at post office and did not use pre-paid label
Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks
Can no.longer send an item but cant refund as dont have the funds yet
Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send ...
missing part
Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?
Resolved! Need to pay for items. Can't get past ebay bot
HelloI marked two items as not received, as I hadn't received anything several days after evri marked as delivered. Ebay refunded me for both, but now one arrived today from evri very late and one was with a neighbour. I want to pay the sellers, but ...
Converting my account to a busines
I cannot see where to covert my account to a business account. A page directs me to account settings but there is nothing in there. There is also an option to create a business account but it will not allow me to do so because my email addresses are ...
customer support
Could someone please help me? I would like to contact eBay support via chat, but the chat option is not available to me. The system only shows a direct call option. I would greatly appreciate it if someone could guide me on how I can access eBay’s ch...
A seller took my money without me agreeing to the purchase.
I asked a quation about a product as I needed 2 and would like the postage to be just one... The seller did not get been to me for hours. The said put an offer in and I will accept it... by this time I had already purchased elsewhere.Money was taken ...
Why can't I speak to an agent any more?
Once again I am being messed about by Evri, failed delivery after failed delivery. When I try to speak to an agent to complain I get told that agents are unavailable! If eBay are going to ram the UKs worst courier down our throats surely they should ...
