Use the link and put 'chat with agent'.
Customer services seem to be hard to contact at the moment. You could explain your issue in the forum and other experienced members will try to help.
eBay Customer Service
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)