Member To Member Support

Artillery shell cases

I've tried to sell two WW1 artillery shell cases but eBay have taken them down.Have I listed them wrong? Do they think they are live?!I hope I'm not in any trouble for trying to sell them!Please help. Thanks.

Someone else's sold item bid history

Hi all, I'm trying to find what price to start an audio system at. When I searched similar items under Sold items, some have the bid history showing and many do not. Why is that please? and is there any way I can access the bid history? Is there an o...

EBAY STEALING MONEY FROM THE BUYER

Ebay are stating that they will not return my money for not receiving the goods from a scammer that is using ebay and they suppo

Resolved! unable to purchase

Hello for about a week or so I have been unable to purchase items from the website. The purchase and bidding options are there but I can not select them. It is like when options are greyed out on a pc. Thank you

Resolved! Ebay not letting me switch from Simple Delivery option

Hi all, I have been trying to list a few items of clothing today but it is not letting me switch from Simple Delivery! I do NOT want to use this and it states that Simple Delivery is optional for clothing under £10, which mine are. I do not own a mob...

Ebay balance withdrawal

My withdrawal button is greyed out and so I can't moved the funds into my bank account, anyone able to help?

Payment

How can I access my payment for goods sold through ebay? I no longer have my business account so my only bank account is a joint account which eBay say is no good. I then tried to buy an item using my credit towards it but that doesn't work either. B...

Advertising an item for sale keeps saying try again. Fault at their end

Won't let me qdvertise my items. Keeps saying ' try again, fault at their end

Selling restrictions

Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...

Issue in wise account attaching with ebay

My ebay business account is attached with Payoneer for payouts but Payoneer account is blocked now and I want to connect my wise business account with my ebay but there is no option for wise or other bank when I try to list my first listing. Kindly h...

Two different winning bid amounts show for one item

My winning bid in the Bidding History does not show the same amount as in My eBay .

Currency on SELLING

I want to sell an item in £ and AUS $ is currently showing. I was in Australia but back in UKI have reset to UK but SELLING suggested price/ currency is still AUS $ and I don’t know how to change it to £

turkey hatching eggs

MY listing was removed yet there are hundreds of ads for hatching eggs I don't understand why. Any one else experienced this.

Today's suggested ad rate are totally insane - They just keep going up and up ?

Just logged in today after a really slow selling for the past few days, i had one promotion set at 22% which is insane, and now the suggested ad rate is 23.3% !! i think eBay area on another planet, whats the point in giving away a quarter of your sa...

payment received in cash but cannot show that i have received payment so buyer is still being remind

How do i show payment received in cash and item collected

Feedback

Does anyone know how I can alter feedback that I gave for one of my purchases?

I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave

I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...

Views going down?

Hi everyone, I'm so confused. I've had some items listed on eBay for a while now and sometimes they show as having views, then the next day the views on that particular item have dropped, then say zero? This is even when they haven't reached the 30 d...

Selling

I've just listed an item and apparently I've breached ebay policy. Ebay sent generic email with endless possible reasons as to what is considered a breach of policy.But I have no idea what I've done wrong.Please help.

Posting

hi I was wondering if anyone could help me as I am unable to send a sold item through eBay. I have two chainsaws I need to send and when I go to get a label and arrange delivery service it won’t allow me to. it says no service available I think it ha...

can't see my own listing in search but other people can and are bidding on it

Am I just being impatient - last time I sold on ebay - a few years ago - it was almost instant. TIA

£50 ebay voucher

I qualified for a £50 ebay voucher, which I never recieved. I've now found it in my trash and it is out of date. Is there anyway I can spend it?

Non collection of item sold

The item purchased from a buyer hasn’t been collected from the collection point address. It has been over a week. I have messaged the buyer but they have not responded. What will happen if they remain uncollected

Category advise

I’m trying to sell my motorhome but it’s not coming up when I put motorhomes for sale why is that?

I ordered Vitamin B 1 but your conformation says B12 due to arrive this saturday.

Hello Team. Last night I ordered a few item , among them VITAMIN B 1 but you are sending me B 12 Could you please amend it before it arrives on this Saturday.

Resolved! hatching eggs off for being livestock

am i advertising wrong they are not live stock till they hatch we eat them

Show item as dispatched

Hi , I have sold an item and sent it by Royal Mail tracked but selling page says I should have used evri , so how do I show as dispatched , thanks

Payouts

Why ebay not paying full amount of order earnings.. I had only one payout for today, and got only

Listing issues

Hi for the last week I have had issues when listing items and relisting. The postage cost keeps saying technical issues and won’t let me post the item for sale . I’ve logged in and out and that hasn’t proved successful in making it work . Any suggest...

Listing Format

Hi I have already posted this query before but sadly received no replies. My listing format suddenly changed. I list on my iPhone and it began to spread the description across several pages horizontally that meant anyone viewing would have to swipe o...

dimensions of postage label eBay selected

I have made a sale but I don't know the weight or dimensions of the postage EBAY selected. If it's the wrong weight I will have to pay for another postage which I'm unhappy to do. Does anyone know how to find out the logistics behind this. many thank...

Account Restricted

I have received this email from ebay ,Can anyone tell me is my account restricted or permanently banned > Thank you for contacting eBay Customer Service to help you further with the restriction placed on your account. I realize from your message that...

What a joke

Well the time has come to say something.Ive been using this site for 3 decades. This is the worst its ever been. An utter mess and now alternative selling sites are overtaking with considerable ease. For example, funds being held even though item has...

Seller Overview showing incorrect currency: UK Based

Hi I (like many others I've seen) am not able to change my sellers overview to show £ instead of $ I have followed every one of the actions provided in other topics and this has not worked How do I get the right currency on my dashboard Thanks

Fake product

my item im trying to sell has been wrongfully taken down as being 'fake' does anyone know a solution

Scheduled Listing

I am trying to edit a live listing but keep getting an error message which says scheduled time is in the past. I’m not given an option to amend the scheduled start time - which is indeed in the past - nor does this listing show under “scheduled”. How...

Various Emails warning me some persons from different areas in U K are using my account. If this isn

EBay keep sending me emails informing me that they believe some persons ,not from my area, are using my account. The messages from eBay say if I didn’t send these messages to contact them straightaway.Well, here I am, and no, I didn’t send messages f...

Mark a sold item as paid for

Hello help pleaseim trying to mark an item as paid for by the buyer - collected and paid for by the buyer the system says item marked as paid for but with a red exclamation mark but then still shows as payment outstanding - I’ve tried to speak with a...

Unable to list or relist - something missing-delivery service

i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...

Postage issues when creating a listing

Hey everyone! I'm having a bit of an issue when trying to create listings using the single listing tool. When I try and add a postage option, it initially gets added to the draft but then it removes itself after a couple of seconds! Additionally, if ...

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

Items purchased missing on my purchase history

I have purchased 4 items all paid for, 2 items that not arrived and are missing from my purchase history and two other items that have been paid for and have arrived and are not in my purchase history

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

Sales gone down completely, no idea why?

I was doing fine until kast month, since ebay added buyer protection fee ny sales have gone down completely though i have knocked the prices down accordingly.

Remove iffer

I sent an offer for item with a couple of hours remaining. The offer wasn’t acknowledged now as the uitem has reset to 18 days would like to remove my offer.

Item not as described

Hello recently i received a email from ebay that i am high rate items not as decribed the problem is not that my items are not as described but the buyers for diferent reasons(dont like,change their mind,find cheaper,etc) are able to open return only...

Sumup charge

Hi, I’ve received a £30 Sumup charge ‘eBay’ my bank statement. I have no idea what that could be and how? Haven’t bought or sold on eBay for months.

I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order

I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...

I've had my account restricted and want a payment? I've not sold anything can't speak to a human

My account be restricted and eBay asking for payment to un restric for a refund I've had? Can't talk to a human not happy what can I do?

Changing my email address.

I am trying to change my email address in my profile. After pressing edit and writing the new address I get a message in red saying enter a valid email address. The old email account is closed, so at the moment I am in limo. Any eBay emails going to ...

Received a parcel with a pair of trainers - not my order

Hi there, if anyone can help. I have received this morning a pair of bright trainers. These are not mine andperhaps the seller has sent to me in error. I have already been through some of the previous purchases in my dashboard but cant see anything t...

Account restriction

My eBay account has been restricted and don’t understand why please can you help

Missing order

I have just placed an order, or so I thought. I paid with PayPal in 3 & the 1st payment left my bank immediately. however… I have no sign of the order in my purchases, no email confirmation & the items are still showing in my basket. im banging my he...

Wrong item

sent an item to customer he said he got the wrong item , I sent him a chuck for a drill he got a cooler a bag for medical stuff , I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I n...

Received negative feedback

Hi everyone sold a gentleman some items posted them within dispatch time item haven’t arrived I have tracking number proof of date items were sent with receipt got in touch with eBay to remove negative feedback they did not remove it this doesn’t see...

Speak to

Speak to someone

Resolved! Will listings be altered by eBay to simple delivery

Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me

Play store

Hi All, My ebay app won't open, it won't open unless I sign into the play store first, why?

Can anyone help with accessing their account? I cannot log in, it says I'm offline when I'm not. Nev

I've tried to access my account this morning but it says I'm offline which I'm not. It keeps telling me to reload. Never happened before? Can anyone help?

Item collected today but payment showing as pending

Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...

Cannot delete violation on my account

Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks

Ebay Royal Mail

Has anyone else noticed that if you send An Album/Vinyl Less then 2 KG Royal Mail Tracked 24 Delivery in the U.K. Buyer Protection fee £2.12 Postage label £4.29 The Delivery time is taking 10 Days!! And then you are asked to pay £3.30 from Royal Mail...

Cappachino no sugar Please?

Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...

Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal

Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...

postage label

Seller cannot print my postage label.I’ve reduced the letters and numbers in my address.Any ideas ? Thanks

Resolved! Wrongly cancelled order

I have sold an item which all went as should. Same item was kept as listed, eBay mistake, then sold again.The buyer requested a cancellation which I mistakenly declined.We're both in limbo as to what happens next.

How long are non active listings saved for

I advertised a caravan last year but took it off over the winter period planning to re-advertise now but it’s no longer visible??

Resolved! SIMPLE DELIVERY CON

SOLD ITEM AND DELIVERED TO MEMBER OK. HE DECIDES NOT EXACTLY WHAT HE WANTS AND REQUESTS REFUND. EBAY REFUND OK BUT AS SELLER SAYS NO RETURNS , HE GETS TO KEEP ITEM AS WELL. NICE ONE !! SELLER NOT HAPPY,,,,,,,,,,,,,,,,,,BUYER OVER MOON !!!

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this?

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this, where do I find it.

Urgent: Possible Scam – Item Not Received

I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...

Resolved! Bogus Buyers

Hi all,I’m so fed up with people putting bids on my items then not paying for them, it’s like they set up bogus accounts then disappear! Just had a bid on an item 10 minutes ago so checked them out … surprise surprise they are no longer registered ! ...

Funds on hold

hi, ebay have asked to provide my national insurance number, as i had sold more than 30 items, for now funds are on hold. Any idea how long for ebay to verify so my funds are relised? Thanks

Request to Increase Selling Limits

Dear eBay Support Team, I hope you’re doing well. I’m writing to kindly request an increase in my monthly selling limits. I’ve recently reached the £650 limit, and I still have several high-quality, 100% authentic items I would like to list — includi...

messages from seller

Hello all, I bought some items from a seller, but did it as a guest. The seller has been in contact and advised they sent me a message via ebay . but when i log into my account there is nothing there? is the issue that i bought the items as guest mea...

Issues with Shop Link

Hi All, I recently upgraded my subscription on Ebay to a seller and it gives me access to a shop link. I have created categories and listed Items, but would anyone know why it keeps telling me "the store has no inventory available in your location" w...

Forgot to add reserve

Hello I forgot to add reserve when listing item i keep trying but unfortunately the site won’t let me I want to sell item but not give it away.thanks.

I can't open a message from a buyer which appears in my dashboard but not in my messages

Can anyone help?

No views on listenings

Hi , all , I’ve noticed since the last update from eBay about how we get paid for our sales, I’m no longer getting any views or very little on my listings, has anyone else noticed this or am I doing something wrong?

Not paid for an item already collected!

Hello, a few days ago i advertised a tool for £200 + EBay fees. The item sold immediately and EBay advised me that the item had been paid for and i need to confirm the collection in order to receive the money. The item was collected this morning by t...

Resolved! Actually a private seller

When I signed up for a business account, it must have been decades ago. Back then, the terms and policies were different from today's. I never actually have a business. I'm just a private seller. Having sold a couple of items recently, I realised tha...

Change the listing of a fixed price item on eBay.

I’m trying to revise the price and text of a fixed price listing. EBay wont let me - seems to be because the item was previously purchased and then the order was cancelled. Anything I can do?

Age restricted

Hi I’ve had an item taken down saying you can’t sell blade but it’s a pair of scissors what can I do

cant add card as payment method

The 'Add' button is greyed out no matter what card I try to add for Checkout. Or if I try to add a card for auctions I get a verification error. The addresses all match - I've spoken to support 3 times now. Waited 24 hours - tried Chrome. I've been u...

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

contact with seller

Have been unable to contact seller to request extra info on an item he has for sale. Have tried several times following the listing format, - the response is "make offer" - I can't consider making an offer until I get more info. Is this a glitch ?, o...

Resolved! Ebay withholding our money if we're lucky enough to sell something.

Hey I just came back from the local Aldi. My food bill came to £5.06 which the bank refused. And no, Aldi won't wait 2 weeks for the money. (I've just sold an item and can't afford to post it. No doubt the buyer will complain to Ebay if I can't post ...

Seller message threatening

Hi all, I recently bought a set of bathroom scales. Description said they were brand new but when they arrived they were filthy with clear foot marks.They worked fine so I cleaned them and messaged the seller to say I wasn't happy. I wasn't expecting...

Does anybody find the new ‘my eBay’ format a mess? It’s a backward step.

Is there a way to return to up the old version of the eBay homepage etc?

Selling an item and the buyer receives said item and then after 10 days decides to get a refund

I am quite in my rights to refuse a refund as the jacket I sold was as describe and the gentlemen received it and then 10 days later wants a refund or did he just change his mind or did it not fit, I do believe that when you state no refunds it means...

Airsoft Thompson Wood Kit

Hi, I have an airsoft thompson wood kit I want to sell. The listing includes the stock, forgrip and pistol grip. Would i be allowed to sell it here on ebay? The policy is clear that you can't sell bb guns or the frame of an airsoft rifle, but i don't...

Watch list disappeared

Hi, I wondered if anyone could help me. My entire watch list has disappeared . It says no items watching . Even my for later list has gone. Tried to contact eBay but the options which are available are not relevant to my problem. I am wondering wheth...

No revived order

I have ordered something from u was ment to be delivered today has not turn up and not received it

Resolved! What's this "Order fulfilment info." pop-up about?

Just got the following popups on two recently sold items. All seemed to go smoothly. What does it mean and am I in the dog-house? Never seen this before and my buyers seem pretty happy generally. "Order fulfilment info. Get detailed instructions to e...

Sold after offer expired

Hi, I received an offer and I made a counter offer. The customer came to see the items and paid cash at the counter offer price but the offer had expired. I have now ended the listing but I want to record that they paid - how do I do that?

Buying of an item

He’lloi am using Toyota Yaris 2010 I want to buy rare axle subframe so my doubts is whether it will fit or not please let me know asap

Some of my purchase history is missing

I have bought a few items recently and can’t see them at all on my purchase history why is this

Cannot change my country.

After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...

Punishment for time wasters.

There should be punishment for time wasters more specifically when you are selling / buying a vehicle. Every time someone wastes your time it costs money to re list. They should have to pay for the re list charge at the least. If you change informati...

removing item no longer for sale

How do I remove items that are no longer for sale?

Payouts on hold

Can anyone please explain to me why my payouts are on hold and I’ve been asked to provide proof of delivery for all my orders. I always use an eBay generated postage label; so the tracking information is automatically updated by the system, which mea...

Advice Needed Please

Hi, I know the Mentors do also buy and sell themselves besides advising when we have problems.Because eBay don't seem to have given us all the answers about the new changes I am asking the Mentors if they know? I came off eBay and even cancelled lots...

Collection and payment when collected.

With all this total nightmare of a mess eBay have created with their changes is it my belief that you can no longer offer Collection with cash payment when collected of an item is this correct.

eBay Account Banned Without Explanation – UK Company, Need Urgent Help

Hi everyone, I’m reaching out because I’ve run into a serious and frustrating situation with my eBay account, and I would really appreciate any help, advice, or direction from the community or support team. I am the Director of Pink Diamond Ecom LTD,...

Missing item in my purchases tab

Hello I recently bought an item but need to return it. When I go to my purchased item tab the item is not there! I have received the item and can see payment in my PayPal account but nothing on eBay. HELP

refund on price of item

Been trying for weeks to get refund on offer on item bought from seller now blocked

My listings don't appear when I search them on eBay

Hi, I'm a new seller.I've listed some items. While they appear on "My eBay" dashboard, I cannot find them when I search for them on eBay's engine search. Is this because I currently sell only to the US market?Thanks!

New update loses helpful feature

Hi, When listing an item through the app, the option to add a custom SKU is no longer available. This was a very useful feature for me. Is there a wayof getting it back e.g something in my settings or how to I reach ebay to suggest if it could be ret...

QR codes

Hi, how can I sell on eBay without a smart phone or printer.

Selling account suspended

Hi all, my selling account was permanently suspended about 5-6 years ago due to undelivered items. My now ex wife was doing the post office drop offs as she worked a few doors from my local office she always said items had been dropped in but after a...

add paymen methgod

Hi I faced issue for add my paymen method. is there any who can help me to resolve this issue? With best regards

Clipper blades

Hi Is anybody on here selling or sharpening dog, horse or barber clipper blades and trying to find out if they now come under the new bladed items system ? It seems ridiculous that these may now well be classed as age resticted items .

Turn off autopay

Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.

Resolved! how to show buyer collection only in advert

How do i write an ad to show "buyer collects" and no option for postage

Suddenly not getting any purchases for past 10+ days on my seller account?!!#??

My average sales per month is around 40-60 sales. However all of a sudden I'm not getting any new sales for the past 10+ days or so. Its all come to a stop!!! Why? My performance is ok, there are no restrictions placed on my account. I have around 50...

Buyer Wants to Change Address After Label Printed

Hi everyone, I’m new to eBay. Need Advice: Buyer Wants to Change Address After Label PrintedHi everyone,I’ve just had a buyer message me asking to change their delivery address after the postage label has already been printed (based on the original a...

text/csv file of purchase history?

Hi - I'm relatively new to eBay but does anyone know if it's possible to download a text/csv file of my purchase history (for further analysis in a spreadsheet)? Thanks!

Resolved! Collection Code

Can anyone help.The buyer has received the item but hasn't given me the Collection Code after asking several times.Thanks.

Can't send message

Hi. I tried to contact Ebay today but I lost the chat when they asked me to find the item number, I'm not allowed to send a message but I haven't used personal payment info.Please can you help? She wants this item for Friday and will think I'm being ...

Unknown error when listing an item

Hi I'm trying to list a vehicle but keeps saying unknown error

Resolved! Random price changes.

Hi,Some of the items seem to have increased by about 15%. when i look in my eBay the cost is correct but on the normal selling page the price has increased. Does any one know why this is happening?

Is it Good or Bad for users

Here's one for our long suffering Mentors. Seeing that eBay seem not forthcoming with answers about these recent changes and why they have done them.Am wondering looking at it from our side (eBay users) because you read and comment on all the message...

Selling

Hi can I ask how I can sell own branded products just like I was selling iPhone Lightning cable and after a day eBay removed my listing said this is the other owner property. So my question if I want to sell this item what should I do. If I can sell ...

It wont let me sell, its first time for many years. Says details not set up but wont show me why

It wont let me sell, its first time for many years. Says details not set up but wont show me why or how do set up whatever needs doing. I tried doing a listing but it wont let me list it.

Accepted offer but item invoice is wrong

I have sold a a book, and accepted an offer but the invoice for the buyer stated the original price. From my end the book isn’t in my waiting for payment section, so unable to edit the invoice, but when I find it in my active it states there’s an off...

Why my account is restrictions and payment holds

Dear eBay Support, I am writing to ask why my account has been restricted and why my payouts are currently on hold. Please provide me with a clear reason for this action. If there are any specific documents, steps, or information you need from my sid...

Contacting eBay direct

I need a contact number for calling and speaking to eBay, I had a buyer that didn’t contact or show up after winning my item and eBay are trying to charge me for listing, also I have tried several times to pay the fees and it will not take a payment ...

Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.

I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...

Sales report for the last twelve months

I am trying to get my sales report for the last twelve months for my tax return but I only seem able to get the last 3 months can anybody help

No sale it worth carrying on

Hello everyone I just do not know what to do been on here for many years since all these changes my sales have dropped right down have 800 items listed never know it to be this bad it is getting me down. Do I call it day and go somewhere else been li...

No "Missing Spec" section on My eBay.

The "Listings with Missing Spec" section has gone missing from the My eBay. Is there a way to resolve this?

Delivery not registered by Evri

Hi.I sent a parcel via Ebay/Evri and it is saying Evri has had problems delivering two days running. I contacted the buyer to confirm address and she tells me it was delivered yesterday. Evri still says they are trying to deliver and so I cannot get ...

Been sent an illegal item

I’ve been sent a pocket knife that was not described as a pocket knife I thought I was receiving a tobacco pipe smoking tool nothing more the knives fixe in a position and is very sharp and long it’s illegal for me to take out of my home and I don’t ...

$US

When I'm selling an item and get an offer, the email alert on my phone is in £UK. But on eBay on the item listing it's $US????????Why?

Resolved! Hi,close my account please

Could you close my account please? I won't use it again, thanks.

Permentent suspendid account - Ebay kept selling item that were not in stock.

I have been selling thousands of products for over 16 years on eBay. Last year, I needed some time out, and I paused and zeroed all my products on my eBay shop. I was unaware that eBay kept on selling the items even though I didn't have any in stock ...

Transaction query

HiI am going through my credit card statement and do not recognise a transaction to the amount of £389.99 Transaction number ebay o*27-12678-53107 please can you advise as to what this payment relates too?

Cancelled order

Morning, I won an item 2 weeks ago, a mobility scooter, the scooter was in the garage ‘somewhere’ and I was told told they would sort it out. Was due to collect on 4th April and pay cash on collection, but was told it was ready and they didn’t have t...

Seller performance

I have 100% customer feedback and no unopened cases, yet for the past few moths my seller level has fallen to below standard because in one year I gave out 10 refunds for stick I’d sold out of. Almost 75% of my listings were then removed by eBay so I...

Can’t sell a item

I have updated all my information but I still can’t sell a item

Has enay got a.contact number

Ebay are saying i haven't posted.my item but I have it was done the next day I have the proof

National insurance number plus money delays

Hello I would like to know please what people think about these new rules regarding holding back money for sellers when items are sold. Have to wait at least 2 days before funds are released. Also why are buyers now paying a buyer protection fee? The...

Resolved! Cutlery

Buyer says he can’t purchase because of fish Cutlery (knives and forks) advertised by me as Fish Cutlery and post via Royal Mail tracked 48 with age verification. Why can he not buy ?

Sales data per listing

Is there a way to easily see total sales of each listing? Thanks in advance

E-bay bidding

Hi All. Recently a potential buyer made a bid on one of my items. I saw a brief ebay message on phone but as I was busy could not deal or respond at that time. However, as it may have been during the weekend I did not look for any messages until Mond...

Can't make a private complaint to ebay so I'm going public

This is the email I wanted to send to ebay. In good faith I bought As they did not fit the Sealey Pegboards I had already bought through ebay. I filed 0.5mm off the centre bar of one of the hooks and it fitted indication that the parts received may n...

Auction sale - how to end early and accept an offer?

Hi - I've an item in an Auction for which I have 3 bids; I want to accept the last bid before the end of the Auction date; how do I end the auction early and accept the last bid received?

Offers ?

Hi everyone I just sold an item that was listed for £21, but the buyer said she received an offer from me to sell at £8? I did not send any offers? Has this happened to anyone else?

Simple posting anomaly

Hi there- I created 17 listings- all the same as put collection in person or simple delivery buyer pays- when I ahem revisited hte ad it says 'you pay' for some of them and 'buyer pay' for some of them. I would quickly lose money but when I edit it s...

Cancel my listing's

I'm going into hospital and need to cancel all my listings Will i have to pay?

posting items without using the printed label

I have paid and posted an item myself without using the prepaid label. The item has been delivered and the buyer has left feedback. Please could you tell me how I can mark as dispatched and get the funds released ? Thanks

Deleting a listing that has ended due to a violation

Hi, can anyone tell me how I can delete a listing that has been ended due to a possible violation. ? I have ended it but it is still showing up, I need to delete it now.

Resolved! How to find original listing of item in my purchase history

As title. I would have assumed clicking on the item would take me to it. Instead it shows a similar but different item, different price, different seller. I've seen various places online saying "scroll down, it's below the suggestions" but it isn't.

Getting disillusioned with eBay ... why item in Manchester sends Seller Offer written in Russian?

Hi All, It's been a while since I asked the Community anything, but here goes ...Things are just getting too complex .... been with eBay for years and have felt (fairly) safe doing so, until now. Why? Because I am not sure who I'm dealing with anymor...

policy violation

hii had a policy violation against one of my items. I removed the word which seemed to be the issue but my item is still hidden and when i go into my account to look through the information i cannot hit any tabs as it seems to be locked. I cannot see...

INCORRECT COUNTRY PAGE

Somehow I am stuck with a United Kingdom Search page. I am in USA and cannot figure out how it was switched. How do I get back to USA EBAY

Buyer not yet collected goods

I sold an item collect only. The buyer has paid and eBay are holding the money. I contacted the buyer to arrange collection and she said she would collect as soon as she could. I have asked several times for when she thinks she might be able to colle...

I am having a break.

Reluctantly for the time being have decided to stop using eBay I will wait and see what is happening after the 15th.Have even cancelled 6 lots I had listed for sale so that I will have a clean slate end of April Always found it so easy to list and se...

text from ebay that my ebay has been browsed

why has my eBay been browsed after a buy

Selling

Hi,I couldn’t sell any item on e-bay recently.anybody knows what the problem is on e-bay.i am so surprised , it was not possible not sell anything.Thank you

Best Offer not showing on auction

Help please! I listed an item with the Best Offers selected. But it is not showing on the item. I now have someone who wants to make a best offer but with no option. I can’t revise the listing due to its status. Feeling stuck!

Postage

Today I have been buying & selling on eBay for 25 years but this SIMPLE DELIVERY will be the end for me .I am 80 so I don’t intend to have to carry heavy parcels from my car to the post office . At present my postman collects , will call back if nece...

Letter openers

Hi.I have a business account on eBay.now opened company!before I selling letter openers and blades.now eBay deleted all listings with this product.so,I have a question,what I need to do?because I want sell it!(small letter openers)!thank you

Want to change my account type from individual to buss

Hi I am trying to change my enay account from individual to bussiness but when i go to personal information it wont show me account type in that section how can i change this one

using an ebay picture

Hello. I cant download pics from my phone to my PC and want to resell an item I bought recently. Is there a way I can use the original picture (still in my purchased box) to resell the item? Thanks all.

GSP Isent a chainsaw vintage

chainsaw got nicked confiscated ? where do they sell this stuff ? and where dose it go poor buyer thinks its me ? vintage chainsaw jonsereds racket xd

I keep being asked to update my details every day

Every day I am asked to update my details. Why is this?

Selling

Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...

How do I access feedback sellers leave on my account

Hi all.Is it my imagination or has the option for buyers to access feedback left on their account by sellers disappeared?

Issues with purchasing

Unfortunately, this item isn’t available for purchase in your location.{e264859-1260494x}has anyone had this

Pls fulfil full refund amount for bin

Pls can you refund the rest of the full refund amount to buyer as I made a mistake. Thank you x

account restriction

I posted a listing & wasn't taken through the selling fee process so didn't pay a selling fee. my account was then restricted but when i go to the message telling me how to resolve the problem and get my account unrestricted it sends me to the contac...

I have a tent for sale and a potential buyer wants to come and view the tent.

A potential buyer wants to view my tent prior to making an offer. They want to check its condition. Perfectly reasonable. They messaged to request a visit . I responded positively and included my address details so the visit could take place. EBay ha...

Personal / Business account

Hello, I have always had a personal account but having not used Ebay for a while i have come back on and it has changed to a business account, certainly dont remember doing it myself. Is there anyway of changing this back I have tried contacting ebay...

Hi I'm all ready send item back to seller with signature post but the seller don't doing refund

Have problem with seller Send item back but not received refund

Resolved! How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

EBay shop listing restrictions

Hihave been ebay member 20 years had a shop for number of years then closed at the start of covidjust started a new basic shop and listed 1 item and eBay is counting that the variations as 96 listings even though it says listing 1 & 249 ebay warning ...

Resolved! Listings not showing up on eBay.

I have 2 medals listed but I can’t find them on eBay and they are not showing up in my ‘Other items’ . I have had no views in 24 hours which is unusual. Can anybody help please?

Despatched from

I recently changed my address but when I list an item for sale the “despatched from” is my old address.How do I change this please?

Why are Ebay changing everything

Please can someone tell me why Ebay are being stupid and making things more complexthan needed. It used to be a simple selling platform that was easy to navigate but their addingmore and more ruddy rules, conditions, payment conditions that I don't w...

Can not reply to any posts in Member To Member Support

sorry Can not reply to any posts in Member To Member Support ,i have asked ?

SIMPLE SELLING:

EBAY is banning the use of POSTAGE STAMPS -I want to support my Local POST OFFICE= Is ebay trying to close Post Offices? After 20 years using Stamps with no problem.... GOODBYE EBAY

Listing in search results

My listing went active yesterday but has not appeared in search results

Item listings arent showing up when searched

Hi, All of my listings are live but only half can be found. I have also tried searching by item number and they cannot be located.Other listings i do appear instantly. Some of the item numbers are:- 356726174786356725626617356728220623356725556206 Pl...

CLASSIC VIEW

Upgraded account to a shop and my layout has changed, i can't stand it, it's awful, and can't find anything, i want to return to the classic view, i closed my shop but still have the same layout, i'm ready to leave Ebay as i hate this view. Someone s...

Buyer Cant Buy It Now, despite me giving option

I put an item up for sale and started the bid price for auction at £10 and the buy it now option at £20. However, i have a buyer who wants to buy now and there does not seem to be a buy it now option visible. I have looked and despite me selecting th...

Very few sales

In the last month I have hardly sold anything compared to the last 25 years what am I doing wrong

Resolved! wrongly classified as a market place seller

Finding the automated assistant useless I am hoping someone might help. I'm a private seller for 22 years. Now I've been asked for my NI number and now see I'm classified as a market place seller. Does anyone know of how to contact ebay and get this ...

Trimming down

Been wondering if eBay are all of a sudden trying to get rid of their smaller sellers if not with these new Buyer protection fees, sellers not being able to Combine the postage for their buyers who buy multiple lots on one listing again effecting the...

Skirt

I’ve posted an item I sold via Royal Mail but can’t add dispatched as it wants me to print a label

Customer service

Need eBay phone number need to speak to operator

charged a promotional ad fee for an item that was not promoted?

has anyone else been charged a promotional ad fee for an item that was not promoted? this morning i was charged a hefty amount for auction that ended 2 days ago yet it was not promoted as i knew promotion was no necessary. it was a seven day listing ...

Resolved! Cannot revise listing eBay says didn't follow their offering to sell offsite?

After trying to list a pair of old cordless phones I received the email stating "Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay". This didn't make sense as I did nothing differen...

sell

Hi i was informed that i can call you guys to sell directly to ebay. can we have a cheat please .

Why can’t I complete an order

I have tried to place an order but when I came to pay the page was blotted out and I couldn’t put in my details

Simple Delivery, Really Another Ebay screw over

Ebay STATEWe’re continuing our mission to provide you with a great selling experience on eBay, which is why we made it free to sell. Now, we’re improving delivery so it’s faster, easier, and more secure for you to send your items. Starting from 15 Ap...

Not able to apply my card

Whenever I try use my rooster bank card it says could not verify this card please use another method.Is there a reason for this?

Resolved! Items not active

I listed 10 items yesterday but only 3 are active - can anyone advise please?

Account blocked - arbitrary

Hi I was hoping you could shed some light on this situation. A friend of mine opened an account, listed one item, it was immediately blocked. Called ebay, they reinstated and said to go ahead relist the item. Account blocked again! Called them the ne...

Account on hold

My account is on hold but I have made all payments. The card registered to my account was valid but no payment was taken and it passed the allotted time to pay.