Member To Member Support

The tracking system from other countries

I bought my item, I was provided with a tracking number but I still don't know which courier company is meant to be delivering my package today? Please help if possible. Also, it did say it is out for delivery today so what's going on? I have reached...

How can I speak with an agent rather thatn n automated assistant

How can I get hold of a real person at eBay to complain about an item that I had confirmation of ordering but that hasn't arrived, and there has been no more communication?

Accepted Offer and it vanished!

Was made an offer, I accepted it along with another, and this particular offer has vanished. I still have the offer, but my item is still listed for sale? I have had no notification the buyer retracted their offer.

Buyer claims false defect.

I sold a watch which incidentally was still under transferable warranty,and the buyer claims it has a defective bezel. I told him there is nothing wrong with the bezel rotating but it's covered by warranty anyway. He then claims the manufacturer told...

Changing type of payment

Hi.Im hoping to sell a kayak which is too big to be posted, I only want it collected from our house by the buyer. The advert is all sorted and ready to go but the algorithm isn’t letting it be listed as apparently I’ve specified “immediate payment” w...

Refund

Sold item just over two months ago, nothing from buyer until now, not happy and wants refund, do I have to refund after all this time?

Evri lost parcel and eBay paid out of my account

A lens I shipped is still stuck with Evri and eBay has refunded the buyer out of my funds. What should I do now? I don't have the lens or the money.

Postage

I've posted an item I sold via royal mail now I can't upload the tracking number as it's only giving me an evri label that I don't need or want

Dead water lily plant

Purchased 3 water lilies. £14 each 2were great but one was poor and has died. I’m trying to contact the seller for a replacement but can’t contact him. Can’t find a telephone number or contact him via email. Anybody help please?

Resolved! Change business account to private

Hi, I was trying to find a way to not be forced into using 'simple postage' so I could return to using RM tracked 48 collection. I was advised that if I changed to a business account I could do this. I changed, and it worked, but unfortunately now I ...

Unable to link my Payoneer account

Hi,I've tried 10 times already to link my Payoneer account - keep getting an error message.Screenshots attached.Wha can I do?

Want to place an advert but don't want it to be relisted if it's not sold. Can this be done?

I want to place an advert but don't want it relisted if it doesn't sell. Does anyone know how I can do this?

Best offer accepted and paid butb listing is still active

Hi, I accepted an offer and payment has been received. i posted the item just now, but the item is still active with bids from the same buyer. I am trying to contact the buyer and end the listsing before anyone else bids, but ebay says listing cannot...

postage

Sorry, fairly new to this and a bit baffled. I can send a Cd for £2.15 (I live in the Isle of man where postage costs are a little different to the UK), but Ebay are telling me the postage is £13.63 for Parcelforce Express 48, when I have listed ever...

postage issue again

just sold an item (wasnt much) but just realised buyers can now pay for there postage through simple delivery. i wasnt aware of this.but i didnt get the packing slip/ qr code etc.so i have paid the postage of £ 4 so the item has had postage paid for ...

Advanced Options for Postage

I have been a private seller on eBay for over 20 years so have lived through all of eBay's bright ideas and changes but sorry I continue to be baffled by the new Simple Delivery options!When I have tried to list something new today I can still still ...

Shipping to USA

Does anyone know when we can commence selling to USA through Global Shipping?eBay has been really quiet about this, I've spoken to a couple of agents and it was obvious that they didn't have a clue what was going on.

Louis vuitton wallet

Hi I bought a louis vuitton wallet jan the seller says it was all intact I've noticed a burst at the stitching I thought I would have some kind of garuantee with it ty

Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)

Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...

Postage label problem

I bought a postage label for an item I sold - took the item to the post office and they said the label was for a large letter and not suitable for the item I was sending. I then just stuck on my own address label of the buyer and paid for Royal Mail ...

Trying to sell scooter on ebay motors, listing keeps stopping on payment policies

Can't put collection in person, or cash on collection

Item arrived with a stain

Hi, I have bought a pair of shoes that have a stain on the side, this wasn't mentioned in the description and wasn't visible in the photos. I've messaged the seller with clear photos of the stain but had no reply. I don't want to return item as came ...

When using parcel2go website for International shipping how do you get customers email address ?

HiI am interested to know which couriers people use for international orders. I recently sent a order to Canada and I used Parcel 2 go and shipped with Evri. It was only after I booked and paid the shipping I received an email stating they needed my ...

Clothing

Hi I purchased sliders and shorts and t-shirt. The sliders arrived and when I checked my email it says that all items have been delivered ! , they haven't sent the shorts and t-shirt. The postman took photo of the grey little bag the sliders came in ...

Postage Charge - Age Verification

I'm an occasional private seller and completely confused by the new postage rules. I listed an antique saw and included Royal Mail Tracked 48 with age verification. Buyer has paid £8.03 for this and it is still available as an option on the Royal Mai...

postage and packaging

e-bay seems to have stopped you entering your own p&p price and wants you to use evri which is rubbish and you can't allow for packaging costs? unacceptable1

back street pop up global post services

hi has any one had this issue ,selling to an Ebay member in other countries that Ebay global shipping is not active .I sold the item to a London address was sent well packaged for this. this address turn out to be a pop up export shop where the item ...

How do I view my incomplete draft listing?

I have created a draft listing for my garment but inadvertently entered an incorrect start time, that is 4:00 a.m. rather than 4:00 p.m. (16.00). Now I cannot access the draft listing to correct this. The date I selected was today and the time was 4:...

Refund

Hi , buyer return item to me and asked for refund including return postage. She didn’t open return request through eBay. I have tried to do refund but system won’t let me add return costs only the initial payment amount. She has asked for refund thro...

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Account

My account is blocked from selling things how do I remove this and get back to selling

30 day money back window

Does anybody know when the 30 day window opens, for a collection only item?I only ask, because the eBay policy document seems to suggest that it only opens when you have collected the item.This does not correspond with my experience of the process, h...

Postage, evri

Sold an item. Generated postage label at home but could not retrieve it at the Evri location. Got frustrated and just sent item via Royal Mail with a view to cancelling the Evri delivery. I have now discovered that I could have re-generated the label...

Shipped

How do i mark item as shipped in my ebay?

My Purchases information, historical

Can anyone help me, please, with this query? My 'my puchases' file only shows 3 transactions, but I have made more than 3. I would like to be able to see my full history, thanks

Resolved! Item not posted, seller does not respond

I purchased an item using BIN on something that had been listed on EBay for a long time. The seller only has 17 feedbacks, all positive, but nothing for over a year. I bought the item on 15th May and sent the seller a message on 16th May. Since then,...

Parcelforce unable to deliver, so returned to me

Hi, here’s a frustrating problem. Parcelforce have returned a package to me because they have been unable to deliver it.posted on 23rd April, traveled probably 800 miles and now as of the 17th of May it’s back with me. Sold for £1 with a £15 postage ...

Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Evri delivery

Morning all.I sold an item last week and posted it the same day, 13th May via Ebay simple delivery and used Evri.The parcel is still saying on the way and has been at the delivery depot since Friday.I am also expecting a parcel via Evri and again the...

Not received items

Hello guys ,ordered 2 set of gearbox services sets for Mercedes, only received oil ,and missing filters and bolts ,texted seller he never reply,what to do next please help?

Returns

I sent my return off but I keep getting notified that I still need to post the item. The return section on eBay hasn't updated and it's getting close to the final date as to when I needed to send it off by. I'm getting concerned that eBay will close ...

Technical problem with ebay app

when I go to eBay settings and then notifications it doesn't work. I get an error message 'something went wrong'. see aattached screen shot. this is all I ever get when I tap notifications.

Problem withdrawing funds from ebay balance

Like many of you I experienced this problem. I was in a spiral of redirection and signing in countless times. After much difficulty I managed to speak to an agent. Her solution was for me to delete the ebay app from my ipad and use the browser. I did...

Buyer has supposedly paid, but it's not showing up as paid

Seeing as the automated chat cannot seem to understand this request and there appears to be no way to actually talk to customer service despite previous instances of this happening (https://community.ebay.com/t5/Selling/Buyer-paid-but-its-not-showing...

delay in payouts - how is ebay making money?

So, was pleasantly surprised (not having sold anything on ebay for a while) that they are following the vinted model and are not charging sellers and they are not taking a cut on postage and packing under Simply Delivery.So, then I ask myself how are...

Postage of item

Customer has paid for the item but requested that I do not send for the next ten days as she is on holiday. EBay is saying the item should be sent by 21st May. Am I ok to just wait to download the postage labels until 2nd June as requested by the cus...

Seller sent wrong address label

I purchased an item that didn't arrive. I contacted the seller and they took a picture of the returned item from royal mail saying addressee away. I checked the address label and the first part is right but the last part is incorrect. I have had the ...

Changing the end date on an item listed for sale

I have an item currently listed for sale which ends on the 12th of June but I would like it to end on Friday the 23rd of May. Could anyone help me with how I change the end date.

How to sell an e-bike without a battery

Hi, my son's e-bike has no battery (it's discharged over the years and won't charge) but I cannot list it - any way around this? Thanks

Notification

Good morning how do I set an out of office or unable to post for a week? Thanking you in anticipation

Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Will ship versus won't ship conflict blocking order

I am trying to buy, SERVICED SonyTCM-465V Cassett-corder, from seller and the page says "Will ship to the Netherlands". I messaged the seller and he confirmed this. When I click on the Buy it Now tab, I get the message: "Unfortunately, this seller wo...

Simple Delivery

Why has shipping been changed to this abomination!!Hate it!!Sellers should be able to ship with whom they wish & pick a service/insurance level of their choosing. This update to shipping takes away freedom of choice & is not what I for one find accep...

Resolved! Not delivered by Evri

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent?

Higher bids ignored by eBay or scam?

I sold an item and almost immediately received 3 messages from 3 different ebayers saying that they had put a higher bid on for the item and their bid was ignored, therefore I sold the item for less. Is this a new scam? Or has eBay got some serious g...

DISHONEST SELLER

I CONTACTED A SELLER WHO GUARANTEED THAT HIS PRODUCT WAS FIT FOR PURPOSE AND WOULD REFUND IF FOUND DEFECTIVE - I DOUBLE CHECKED WITH HIM AND HE RE ASSERTED HIS PROMISE - THE ARTICLE DID NOT WORK - I CONTACTED HIM AND HE MADE VARIOUS SUGGESTIONS - HE ...

Cash on collection

I have received cash on collection on an item, exactly the same as I did a couple of months ago. I can't now see how I confirm the sale.

Postage labels not used

I recently listed and sold some items and I was not given the option to send by Royal Mail via the post office but had to have QR codes instead. I have posted my sold items and paid directly at the post office, but I haven’t used the provided QR post...

Changing from collection to delivery for heavy items

I have listed some bulky items for collection only but (perhaps unwisely) added a footnote to the item details that delivery may be possible. A potential buyer has enquired about paying to have them delivered. I now realise that some of the job lots ...

Remove defects

Remove defects need help and asked support who said 3 removed so that kept me Trs but nothing changed so tomorrow belkw standard even though 2 people have promised me defects removed

Best offer is not showing on my listing for a motorcycle?

I am selling a motorcycle and said I was open to best offer when I created the listing, but this doesn't show in the published listing. And now a buyer has messaged me and made an offer I am happy to accept, but he can't make the offer through Ebay a...

Getting old messages going back 18 months

Any help would be appreciated with advice in getting older messages - urgently need to clarify a dispute asked ebay for my data request however messages only go back 1 year i dont have the messages in my email so its only ebay - thanking anyone in ad...

Resolved! Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

am I scammed?

I bought an item on eBay today, but on checking my order eBay shoes I have made no purchases but my bank shows the amount pending to eBay, have I been scammed? I can’t get to cancel the order as I don’t know the seller and bank can’t cancel until the...

Evri tracking

So this evri thing , my last two sales automatically added evri tracking numbers when I used royal mail I can't add a new tracking number Will I get my payments

Small Parcel price now £5.15 again, this happened the other day too, Why is this?

Is there a glitch on ebay at present? The other day all of my Royal Mail 2nd Class small parcel up to 2kg went up to £5.15. It went back to £3.44 and I thought it was sorted but again today everything is £5.15 again. Royal mail only charge £3.45 so i...

Guest check out item no received

I ordered a book, didn't receive any email confirmation and haven't received the item which was paid for. Checked my bank and the money has been taken off. Going round and round in circles trying to find the answer on how to report this as it asks fo...

NO QR CODE

Hi all.Can anyone please assist.I've taken a parcel to the post office to send off, and it's not bringing up a QR code.An error message comes up saying 'the delivery address contains invalid or missing fields'The customer has sent me a message tellin...

Buyer to dismantle and collect issue

I have recently sold a large item on ebay. Item says clearly buyer to dismantle and collect. The item sold and the funds are being held with eBay which is great. I am however not getting any response from the buyer when I ask when he would like to ar...

eBay stop interfering and making life difficult

I just posted an item the way I've been doing it for 20 years: I print off the invoice, pack the item, and take it to the post office. When I have come to add the tracking, there is no place for me to add it, whats worse is, it is stating that I need...

Wrong email

Hi wonder if anyone can help. I was due to receive an item today, and when checking the order I noticed the wrong email was attached, I only have the order number. Can anyone tell me how I check the status of the order, TIA

How to record personal delivery in order for funds to be released

Can anyone please advise on how to resolve this matter?I sold this item with the intention to post it. However, it was easier for me to drop it off in person, I could not see the option for personal delivery, so I put it in transit.Now it is delivere...

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

Global Shipping - Tracking states "Misroute"

I have had a buyer open an item not received case. The item was sent through the global shipping programme and the tracking is showing "misroute"Can anyone tell me what this means?I have asked the buyer to give it a couple of days to see if it turns ...

Post Office not accepting QR/codes for sending.

I have used Evri before, but not for Ebay items, nor through the new Simple Postage function. I took screenshots of the QR and other code on the understanding they would use this to generate a postage label. As backup I printed off the downloaded lab...

Resolved! Entering postage details

Ok so first time I’ve used ebay in a while and I’ve just done what I usually do. Hand write label and post. Went to fill in tracking etc and can’t find it. Flaffed about for a while until I eventually hit print tracking label which then threw up a QR...

Order Cancelled by Seller and No Refund

Everybody be careful. I bought and paid for an item that was later removed due to a violation. The seller said I would be getting a refund but this has not happened. Because the item has been removed, I cannot open a case with eBay and therefore I am...

WARRANY ON LAPTOP BATTERIES PURCHASED ON EBAY

I BOUGHT 2 COMPUTER BATTERIES 24/10/2024 AND ONE OF THEM IS DEFECTIVE AS IT LASTS FOR ONLY ABOUT AN HOUR, WHILST THE OTHER LASTS ABOUT 3 HOURS. IS THERE ANY WARRANTY FROM THE SUPPLIER?

Seller is too busy to ship my item and has refunded me without my agreement

I bought a ring on 12 May. On 13 May I got an email to say the seller was packing my item. I messaged on 17 May for an update as there was no tracking. She replied with a story about having to leave London, had had a very stressful week, apologised a...

Offsite Ads Issue

I have just set up an offsite ads campaign......well about 3 hrs ago.It is not showing any of my 200 items in the promotion......totally empty. Anybody more knowledgeable than me know where i'm going wrong?

Item arrived broken

Mirror ordered arrived today broken. Can you advise please how I get refunded. Thanks

New Selller Account Restricted

My eBay seller account has been restricted but I had provided all the required information for business verification. Please recheck my details again and if you any further details to verify my business I will avail it you as soon as possible.

HMRC VAT sales reconciliation

I have been trying to get the Gross monthly Sales figures from ebay that eBay has been reporting to HMRC starting from the time when I opened my seller account (December 2021) till date but have been unable to. In the tax invoices tab under reporting...

Seller will not refund faulty lawnmower even though there is a Guarantee.

I purchased a brand new lawnmower which developed a fault before it was 3 months old. The seller said he is a Third Party Seller so will not refund (or even part refund). The lawnmower actually comes with a 2 year guarantee so I even contacted the ma...

I cancelled my item from selling but u charged me £15 . I need get back my £15.

I cancelled my item from selling but u charged me £15 . I need get back my £15. It's scam . I didn't know how the eBay is work. I don't understand all English words.

Probable scam car seller

I was interested in a car that on reflection seemed too good to be true. I messaged the seller innocently asking for details of car and some more pics which he provided. He also called me late evening and promised delivery of car etc. The car was qui...

How to find particular sold items from a particular year

Hi, I'm trying to find my solds for 2021/22/23/24I can download a particular month for say Apr 2021 but I don't want to have to look through each separate listing for a particular item sold ( say an accordian)?There must be somewhere I can go straigh...

DREADED BELOW STANDARD

I am TRS and been a seller since 2014 and never been below above average so today is the seller level standard for month coming and i had 3 sales resolution defects and that is out of 500 sales so 1 ended up with receiving positive feedback and 2 wer...

Buyer is claiming an item is faulty and using a fake picture as evidence

Hi, I sold a lens to a buyer last week, first of all they asked me to change the address, so, correctly I cancelled the sale and asked them to make the sale with the right address... which they did. After posting, and this is silly of me, I checked t...

Accept Offer ?

A Buyer has sent me an offer at nearly double the starting price it seems too good to be true, am I protected if the buyer collects and then says the item is wrong/damaged etc ?

Refunded (eBay paid)

don't understand this i know nothing about it at all i posted same day and it has been received really am baffled Refunded (eBay paid)

Automated RM incorrect

I have sold an item and upon checking the label created by ebay realised this relates to a letter and item wouldn't fit.I have liaised with buyer and posted via RM 48h tracked small parcel. I updated tracking on the item, however ebay tracking doesn'...

Posted item returned to me by USA post as undeliverable.

I posted a small value item (£3.50) to USA , post was £3.40 , item returned back to me by USA postal service with sticker attached "Return to sender as undeliverable as addressed and unable to forward"Buyer has confirmed the address as correct but bu...

Wrong Item received, but seller won't reply to my messages

I ordered a golf club . . I received the club in good time and good condition (new) but it was the wrong club ! Steel shaft instead of graphite . . . now they don't reply to my contact to them via ebay ?

Ebays failure to provide a phone number when you want to complain about a seller's conduct

I've just bought a car on ebay. After paying the seller cancelled the transaction to save him paying the selling fee. Why does Ebay allow this. I have now found out the the car is a Category N salvage vehicle. This was not disclosed to me. I am seeki...

Faulty item

Hi I order a part for a car in January. The item arrived and we fitted it. It turned out to be faulty and we notified the seller. He asked for a report from the mechanic and told us we could return. I sent the report. He said he could not process the...

Buyer damaged the goods

HiA buyer bought some white metal figures from me. These were painted and based for miniature Wargaming. The buyer removed the figures from the bases and stripped of all the paint- and now wants a refund!Best way forward?Thank you

buyer paid postage but don't need to use it

Buyer paid postage, as had intended to post it, but turned out I was passing their house when going out so delivered myself. What happens to that postage???

Overseas Warehouse Policy

My problem is that I live out of UK. but I use eBay UK. I am trying to sell products from the UK market. The product will be packaged in the UK. My friend's home address is registered for the delivery adress. However, when I try to list an item, I ge...

Posting without eBay postage

I’ve posted an item without using eBay postage and can’t find how to add tracking number so funds can be released

Simple Delivery - not happy

Simple Delivery is now restricting the couriers I use...only lists Royal Mail and Evri. Cannot add any othere Simple Delivery does not allow me to edit the postage costs to include something for my packing Simple Delivery when sold an item....I have ...

Refunds

I bought a mobility for my mother that turned out to be too big for my car. My seller was excellent and cancelled my order. What happens next and when do I get my money back?

hi i used to sell on ebay and was thinking of starting again but is it worth it

hi i used to sell on ebay and was thinking of starting again but all i see is problems i have read the comments in the community forum and im wondering if its worth the hassle any advice would be welcome thanks

horrendous customer service

I have been a member on eBay selling for 13 years and never have I been spoken to or disregarded like I just have in the full 13 years, eBay proceeded to refund the buyer after the buy sent a letter back instead of a printer! So I proceeded to put al...

Buyer seems unlikely to be able to collect item

I have listed a ride-on mower and have received one bid. The item is clearly marked as buyer collects from an address in the UK (Isle of Wight), but the buyer seems to be based in Germany. S/he has sent two messages in English asking about "island" w...

Postage changes again

I received an email 7 May detailing changes to postage from today 20 May which would include a new small parcel size (the size I use for most of my items). Many of my items listed have had the postage cost mysteriously increased from £3.44 to £5.15 s...

Recently brought a mental shed with part's missing

Recently purchased a metal shed , a lot of it was damaged, and there's a part of the roof missing. I've been in contact with the seller, who tells me there're sending the part , which has been going on for a while now .. the company states there from...

Showing an item has dispatched

How do I show an item has dispatched if I don’t use the postage option on eBay . Used to be a button you could press but can’t see this option now ?

Verify age

How can I verify my age to buy something if I don't have a credit card?

Item returned but no refund

Hi I tried to return item via the returns on Ebay.Parcel was to big and couldn't be returned so seller arranged collection.ebay have now closed the return case as it looks like I didn't return it but was collected by sellers courier.how do I get a re...

Bank Card

Hi Guys, Anyone knows here, can I attach my Mother's bank account with my this eBay 6.I am a seller.

Payments on hold

ebays continued hatred of its sellers seems to continue. I’ve been on this site for years, selling occasionally, but have now had my payments suspended and mysteriously I need to verify my bank account. The instant verification wont work on an iPhone...

Postage

Why doesn't the preview of my listing represent how I have set postage up? Whether I select buyer or seller pays, the preview shows 'collection in person'. I have selected 'postage or collection in person'. I seem to have an issue with this each time...

Resolved! Postage costs

Can anyone help with this Simple Delivery a lot of my listings would be £4.05 with Royal Mail upto 2kg shoe box size but there is no option for this size the only 2kg size available is over £5 and larger box size what am I missing/doing wrong?? My po...

United States

Why has United States disappeared from my shipping options on my listings?

eBay blocking messages

I am in negotiations with a seller regarding some light bulbs that I purchased approx 18 months ago. The items are still under 2 year warranty and the seller has offered to replace them. However, they are saying that as the order is older than 6 mont...

Incorrect item sent, no refund given, case closed

I bought a fishing lure a few weeks ago and the seller sent a rubbish Chinese copy, nothing like the description or photos. I've raised the issue with the seller with photos of what I received, and I've told eBay that the item hasn't arrived. Today I...

My payout is not sent to my bank account for items sold in March

My payout is not sent to my preferred payment method for the items sold in March

I have sold an item which I need to post, I selected to have the postage label emailed to me but it

I need to post and item, I selected to have the postage label emailed to me but I haven't received it, the item says that it has been depatched and I have to purchase another label. I need to get access to the original label, the chatbot is absolutel...

Seller not sent returns label there is no drop down box on purchase to ask eBay to step in

Seller not sent returns label have contacted them several times also no drop down box on purchase to ask Ebay to step in help

Can't Remove Or Add To Cart

Awrite, Anyone Any Ideas, I Cant Remove Anything From My Basket/Add Anything From My Saved Items, ??? Am Bamboozled To Be Honest Cheerz Gorilla-Gary

Simple Delivery Postal Charges

Is anyone able to help with my query that I posted at 12.41pm today please?

Payout

Hello, I changed my payout on the 10th and had to wait for eBay to deposit and withdraw £0.01p, I contacted support and they said once they take the penny back I can withdraw straight away, however, today was the planned day for the direct debit of t...

Help! I am not seeing any recent feedback from buyers. Unless no buyer is sending any? Any clues?

Hi, lately i’ve not seen any feedback as a seller? It’s unusual. Any ideas?

A Chinese company using agents in ( The USA & UK ) have monopolised some Products.

A Chinese company using agents in other countries ( The USA & UK ) have monopolised the Beehive, Frames and Foundation Market on ebay, buy selling the SAME products at the SAME Price with the SAME Deals but under different shop Names but the Stock is...

Trying to purchase item on eBay UK from USA

I am trying to purchase the following item on eBay UK: 167517947940. The item had been listed previously on the site without shipping to USA. I have been in contact with the seller and he had started a complete new listing with International shipping...

Mark as dispatched

I have three sold items, I’ve posted all three, I have warnings saying post items now, overdue, how do I mark items as dispatched, it’s doing my head it!

Post item later date

Hi my buyer has requested that I send the item on the 28th of may however now the order is processed and says need to be posted by the 22nd Do I have to do this ??

Importing to laptop

Hi, Not sure if this is an ebay matter but it is to me.I use a Nikon Coolpix 2200 camera to take ebay pics when selling.Suddenly when I try to import them to laptop all I get is a black screen?It did same on another laptop. Anyone know if Microsoft a...

Errors

Dear Sis madam. Hope you're doing well,I wanted to ask if you got any complaints about network connection or its just mine,I been trying to go to my ebay account but its keep on saying its error can you please help?

eBay banning sale of all hatching eggs??

HI All (and hopefully eBay policy team if you are listening), like over 10,000 of you out there, we (used to) sell hatching eggs through eBay (as well as other online platforms). we have been here doing this since Feb 2020 successfully. We are regist...

Contacting a Seller - Message failure?

I am trying to send a message to a seller to enquire about a potential purchase, but I keep getting the "Send Message Failed. Please try again" error. It doesn't happen with any others. Am I inadvertently blocked by the seller, or are there other dar...

Simple delivery

My item which is for sale in UK is a small coffe cup and saucer. Weight of 431 g.Dimensions of box meet the criteria. Price is above £10Simple delivery is telling me it is not eligible for simple delivery.I have been plodding through for hours and ca...

Message to buyer

I sold an item then incorrectly added my telephone number to a message for the buyer to contact me to arrange collection. The buyer responded requesting the best day to collect. I have tried to respond to this message however eBay now appears to reco...

live animal policy different on ebay.co.uk to ebay.com

Why is the recent ban on tropical fish sales on ebay.com which was reversed in March 2025 allowing of tropical fish to be listed again not shown on ebay.co.uk live animal policy? Why is it ok to sell tropical fish on Ebay.com but not in the Ebay.co.u...

Return

I hope you are well. I recently tried to return the kettle base I purchased from you, as unfortunately, it does not fit my kettle. You had kindly accepted the return earlier, but due to a personal situation — my child has been unwell — I was unable t...

Your listing didn't follow our Offering to buy or sell outside of eBay policy.

I have relisted now and it seems OK.However, I can't see the problem with the original listing. This item had been up for 10 days and when it didn't sell I relisted at a reduced price and that is when the problem showed up. How come? I would apprecia...

Suspected con

I bought an item and received it on the 16th. On the 18th the seller cancelled the order and sent me a refund that I never asked for. I had given a neutral feedback as there was minor damage that was not in seller's photo. Starting 2.30am Sunday morn...

QR code postage not accepted at post office...

Hello, I've just returned from the post office with the package I was due to post. The post office staff didn't know what was wrong, hadn't seen the problem before, said I need to contact ebay. The label created for postage from ebay wasn't accepted....

Contact ebay

Where is the “call” option to be able to talk to someone??

Shipping to USA

Chinese bowl visible to buyer in USA but when they try to buy says cannot ship to USA

Resolved! Cost showing up wrong.

Hi, does anyone know why my listed sales are showing as more expensive than what I've listed them at?I have a listing for sale at £140 but when I click on it, it shows a price of£174.32Im a private seller.Thanks for any help? Dez.

Sale cancelled twice and only partial refund

Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...

Resolved! Global shipping activated on listing but customer says it won't allow me to ship to them?

Global shipping activated on listing but customer says it won't allow me to ship to them? I've checked the listing and the Global shipping is enables, the customer is in the USA and that country isn't blocked or anything? Could this be that Ebay isn'...

Buyer protection

The buyer protection is being deducted from my final amount and I’m a private seller. I thought the buyer pays this

Nest doorbell

The bell arrived today I cannot put it up parts are missing seller is disputing with as they are saying this is what was being sold I no longer want the item as parts are missing and want a full refund I sent the sellers pictures the handyman cannot ...

Postage query on 2 items to same buyer

Hi there. I’ve just sold 2 items to one buyer. Buyer happy to pay 2 x postage (I did offer to refund one of them). I’ve packed the parcel up, printed off the postage labels but I’m now thinking that I won’t get the funds for one as used only 1 postag...

Wrong country and currency

Hi, could anybody help me. I am a new user. Try to sell the items that left from my daughter’s party. I am in the UK but eBay put dollars and shipping US in delivery options by default. How to fix it?

Delete - Require Immediate Payment option

Hi everyone. I’m trying to list an item. Not listed for years, its all changed! I must have selected somewhere ‘buy it now’ but then realised I didn’t want that, so it now set up for an auction. It now won’t let me set my listing for sale, it’s sayin...

Rubbish quality

Any one had problems with rubbish quality goods

Business Funds on hold until buyer has received the item..The payments are relaesed within 72 hrs...

Just got this from Ebay..I have been a seller since 2023..A business seller since feb 4th 2025....All payments received the same day...Then this message from Ebay We are making changes to the way we process payments on eBay. Going forward, we’ll make...

Refunds

I had a motor & gearbox for sale and a seller message me for a cheaper deal out of eBay upon collection so i declined and instead listed a cheaper one that was working just not as clean and slightly more worn they accepted and purchased the item now ...

Selling

Can anyone tell me why everytime I have to relist items that are not automatically listed that although when I listed an item & showed a postage price that I have to add it again. So frustrating.

Contacting a seller

Is there any way I can contact a seller, although they don’t currently have any listings active?

Click and Collect option not available as option as a Seller OR even when searching for items

I have just spent the whole morning talking to 4 different eBay support people trying to resolve this but something is just not right. My situation remains unresolved.As a seller: I am enrolled in Click & Collect. However, none of the items I have li...

How do i go about sending big really heavy items back plz

Hi how do I go about sending big heavy items back plz

Why my ordered item is not yet posted till today

Why my ordered item is not yet posted till today and I was supposed to receive it by 22.05.2025

I semt item.via royal.mail.instead of Evri how do i change this on ebay to get paid

I sent item via royal.mail.not evri as indicated how do I change this on account to get paid

Item not received

I bought boots and not received item I have contact seller to no joy and got receipt but not showing up on my eBay account

delivery

Being asked to pay for delivery on an item supposed to be free

Global Shipping is NOT sending to the USA because of "tarriffs". No warning to sellers or bidders!

Global Shipping is NOT shipping from the UK to the USA because of "tarriffs". No warning to sellers or bidders! Found out today from calling in twice...too late to add other shipping methods to listings. Just wanted to give other sellers a heads up.

Postage label

Hi!I bought a jacket (order 05-12808-15894) and Im gonna return it because its broken. But I bought it as a guest, I didn't log in to my account.So when I'm clicking on the link in the email that says "Print label" I get sent to to Log in site. And w...

Receiving the Postage Fee and Using Your own Courier.

Hi - I've recently sold an item on ebay through an auction and I advertised it with a postage fee for a small parcel. The successful bidder paid for the item and the postage fee but all I saw was the price paid for the item. The option was there to p...

refunds

i cannot refund a customer, ebay keep asking me to update my payment method i have two cards registered and it wont take paymeny from either.there is plenty of money on both accounts.

No deliveries to Sweden anymore?

Am a frequent buyer. Now can’t purchase anything. At checkout no seller deliver to Sweden even if the original ad says it does. Has eBay changed the setup?

EBay will not allow me to withdraw my money unless I download the app this happened tonight

Tonight eBay will not allow me to withdraw my sales money unless I download the app.Has anyone else having this problem

Payment vie eBay

Hi all I've been left scratching my head I sold an item for £14 after deduction it would be £11.30 which is due today for some reason £5.12 shows up as payment then it disappears!! Is eBay having technical issues?

Resolved! Giving eBay feedback

I want to give eBay feedback on the new simple postage system as I can no longer ask for the postman to collect parcels which is hugely inconvenient as the post office is a six mile round trip. Any suggestions

Empty box scam

So there are very sophisticated scammers on eBay this seller sent me an empty box delivered by Amazon so the scammer has FBA account with Amazon with empty boxes and a scam letter inside the box. Lists items in this case 2x 1kg Lavazza coffee beans o...

Help

Has anybody found a way of talking to an agent to report an item not received and an unresponsive seller.

My card was debited but the message said insufficient funds. Seller has not received any payment.

My card was debited but ebay message stated insufficient funds. Sellers has not been notified of purchase

Fake goods

I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?

Combined postage

I am trying to combine postage on 2 items but eBay only have the option to charge one postage fee which doesn’t cover the cost! Any ideas

Engine

Hello, I have a problem with an eBay seller who sold me a broken engine that I sent back under warranty and he doesn't want to send me a new one or give me my money back. I have all the purchase and return confirmations. Please help. he has been igno...

Simple delivery on cobining postage for offers

Hi I have had a customer make 2 offers which I have accepted, they are small items and the postage can be combined. However because of not at all 'simple delivery' the postage has already been paid for and I cant refund the postage. I also cant see a...

postage

hi ive been doing the simple postage but the new ebay system wont let you adjust it to give discount for mulitply items ,im having a lot of buyers cancel because they want discount on postage why are ebay not allowing this.

Can't trace another copy of a book

(Manchester United)I have a copy of a book 'What the Red Devils Said' by Gudjon Ingi Eiriksson ISBN 9979776897 - 9789979776895 but I cannot trace it any where with a Google search. Has anyone ever seen a copy please? It seems to be a perfectly normal...

How do i mark as dispatched, when I've sent item by royal mail instead of evri

Theft

Buyer bought my item I paid for deposit for delivery the buyer knew exactly what he was buying when he received my item he informed eBay was not as described eBay paid him all money back in the meantime he was asking me to accept a big lower price an...

I trying to pay for a item I have to verify my bank details for my age but it's not letting me

I'm trying to buy a miniature train start it's in my basket but it keeps sending me to verify my bank details for my age I've done all that several times but it won't do anything to let me get back to the page

Unsure if my refund was cancelled by seller

Hi, Ordered some shoes on 25/04, it said they were posted on 29/04 but did not arrive. Contacted the seller (communication has been sporadic at best) on 17/05. Opened an appeal the day after and they replied sating they had not in fact posted the sho...

Charged twice for 1 item

Hi, i have been charged twice for 1 item. I can see payment was made on 16th of May and same payment on 19th of May. I bought only 1 item. What should i do now? Seller is not responding for my messages.

Bid cancellation

Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?

Available balance incorrect - includes postage

Simple Delivery costs are dealt with between the buyer and ebay and as a seller I don't part with that money or get it reimbursed, I merely select the correct parcel size and choice from just two couriers.So when ebay sends the available balance foll...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

Charged twice

Placed an order for a number of items the order day, however when i checked my banking app it stated that i had had paid for all the items twice individually and i definitely had only bought one of each.

Collection in person.

I have no option to offer collection in person when I list an item why is this

No collection code

A buyer arranged with DPD courier to collect an item from my home which they did. My buyer nor DPD had a code I could scan to confirm collection. Now ebay won't release the funds until I have the code. Any ideas what I can do about this? I'm worried ...

Pictures are not uploading on items

Have added a few items today but the pictures aren’t uploading. Never had this problem before, wondered if it was an eBay IT issue?

Missing toolbar in my ebay for overview, orders,listings, marketing etc?

Hi the toolbar at the top of 'my ebay' is missing all of a sudden in firefox and i have tried everything to get it back, included cache reset, loading firefox in safe mode etc. wondering if anyone else has had/has this issue and can help? the bar tha...

What were Ebay thinking when they designed this terrible "Simple" shipping system?

So... I started using the "Simple" shipping option as recommended by Ebay and it is terrible. It assumes that multiple purchases listed as under a kilo for each item must weigh a kilo per item and adds a kilo to the shipping weight for every item in ...

Combined postage how do I request a combined postage invoice?

How do I request a combined postage invoice

Hi, my parcel didn't arrive. Its arrive to Miami but i live in Uk. My shipping address is in Uk

My parcel didn't arrive. Was delivered to Miami. I live in UK and my shipping address is here.

Hacked

My account has an order placed to the US how do I cancel it.. I've changed the password to my account but the help section doesn't give any help

cant seem to contact ebay

i want to speak to live agent but its no where to be found

Message to bidder

How do you message a bidder

Update payout method when my account got restricted

Hello eBay Community;I am selling for the last 1 year,After selling on accounts on ebay,I make a good profit.But now eBay restrict my Account and hold my Payouts.Now Payoneer has closed my Account[Pakistani Seller].Due to restriction placed on eBay a...

Didn't scan the code, buyer not replying to messages

Hi there,I recently just sold an item in which the buy has come and collect the item. It's been a while since I sold anything for collection so had no idea i needed to scan a QR code or input a code.I've folled up by messaging the buyer asking them t...

'Send Offer - Eligible'

Does anyone know of a way to get rid of a 'Send Offer?' - I always check this link as I sometimes do send offers to interested buyers but it would be useful to get rid of the 'send offer' option for individual items that I don't want to send offers o...

Seller no longer on ebay!

Hi all,I recently purchased the new Prismatic Evolutions set off of a seller from eBay.As I've went on my mobile app to check the tracking of the item, I noticed they no longer have a page on eBay after I purchased the item.Is this normal? When I pre...