Refunds

I had a motor & gearbox for sale and a seller message me for a cheaper deal out of eBay upon collection 

so i declined and instead listed a cheaper one that was working just not as clean 

and slightly more worn they accepted and purchased the item 

 

now they want to return it and have sent a picture looks like they have swapped some parts and they are blaming the part a mechanic won’t fit it ! 

now eBay is only given me 2 options to refund them but I don’t see why I should 

mad the item was sold working used with no returns 

 

any ideas how I can appeal against the refund ?? 

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