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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Refund after purchase due to Postage charges

Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?

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Dispute

Hi , someone bought an item off me which I posted to them ? They wanted to return it as it was not what they really wanted so a label was sent to them by eBay ? And it supposedly was delivered and returned to sender as the address that eBay gave them...

Restricted payments

Hi all,I’ve had my account restricted and from being in an endless loop with eBay’s support - they advised that my account was restricted due to one large transaction 3k. The buyer added positive feedback and tracking details have all went through as...

Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Account restrictions for bidding

Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...

Personalisation

How do I add a personalised feature. Everytime I preview my listing it doesn’t come up despite me putting instructions for personalisation

Seller cancelled my bid

I just bid on an item and the seller cancelled my bid citing “cannot verify buyers identity”. I have been on eBay for 20 years, I have over 400 positive feedback (all 100%) and I’m sure I’ve verified my identity as I’ve bought and sold many items inc...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

False claims from buyer

The buyer wants to return an item because of an external defect, the listing specified that the item has been used and there are defects however still works as it should. Knowing this, the buyer still purchased the item and is now trying to return it...

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...

return packaging

Brought shed which had damaged panels and was obviously poor quality. asked for full refund, seller wants shed returned but packaging has got wet in their leaky shed. Any idea how I can solve this?

Using an alternative reputable courier.

I have sold an item but the e-bay postage label generated will not cover the cost of sending the parcel. ( Done in error) The buyer is happy for me to use an alternative courier. How will I get my funds released by e-bay if I do this ?

2nd Class Letter 87p Option

I've seen lots of posts about this, but don't know how to access a standard 2nd Class letter as postage on my account.Do eBay have to do something to my account, so that this option available when I list something? If so, can a eBay representative pl...

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Wrong item sent

I wanted some treated timber for my fence i ordered 4x2 treated what received from the seller 1 1/2 x 2 1/2 dressed no good for the job i can't speak to anyone at e-bay the help center was no help and will not allow me to appeal my request

Refund

Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...

Return print label

HiI have bought an item but have an agreed return with the seller. The eBay email saying 'print postage label' for the return doesn't do anything. It just summarises the return without any address details or postage. What do I do please?

Subscription switch

Hello. We plan to start with 77 pounds per month subscription, could you please tell me if we will be able to switch to 437 pounds subscription if we will decide in future. Also is there any minimal requirements to switch to 437 pounds subscription?

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Messages from buyers

I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...

Selling baby toys

I am trying to sell a childrens art set and it says im not eligible to sell baby items. I'm not sure why or how to change holistic. Can anyone help?

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need help with payments

1st time user on ebay i just sold something and kinda losted here could someone who knows about payments add my discord for a chat so i understand thanks discord ( william_3764 )

Resolved! Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

Resolved! item not delivered or returmed by Simple delivery

I sold an item and used simple delivery to send via Evri, the buyer changed the delivery to pick up from a Parcel shop, but when EVRI tried to leave it at the parcel shop they decided not to accept it and issued a return to Sender. but for some reaso...

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Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Item shown as delivered but not delivered

So royal mail van pulls up outside our house .driver jumps out goes next door get back in van and goes ..all recorded on CCTV ..my item shows as delivered at about the time the royal mail vans was there and I have CCTV evidence that he did not come t...

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eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Resolved! Help with selling an item

I have put an item up for sale. It shows on my profile and on my phone but no one else seems to be able to find it. When they click on my profile it's not there and when they search the item it doesn't show up. How do I change this.

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Postage label fees

Hi all,I'm a private seller, selling a few items recently for the first time. I selected buyer pays postage. I have just seen in my eBay funds money deducted from my funds. Why am I having money deducted from my funds for postage when the buyer pays?

How do I send an email direct to eBay accounts

Hi thereso I purchased an item but that evening I cancelled the item.the seller was fine.A thing came up on the screen saying you’ve got a refund coming 3-5 days well where is it because I’ve looked hi and lowall I would like is eBay’s email address ...

Wrong item sent

I purchased some perfume for my wife,when it came she opened it and sprayed it on and a few minutes later we noticed her dress had a big wet patch on which is strange as had this perfume several times,upon inspection I found out it was infact body oi...

Item paid but not received, eBay refused to refund

I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...

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Below Sellar rating.

So I'm below the average Sellar rating with -12% which I didn't even know what a thing even though I have 99% positive feedback from 110+ items sold they tell me I have parcels that are classed as "late delivery" which impacts your rating I'll share ...

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Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

Purchase history.

When trying to hide an item on purchase history, the instructions say 1. Press 'More actions ' 2. Press 'hide item, but there is no 'hide item' option only 1. Buy similar. 2. Contact seller. 3. Sell one like this, and 4. View all details. Any help wo...

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Delivered only one item instead of two items.

Hi, I’m a new user of ebay , I’m just worried, I ordered two items from a seller and I have received only one item in the package. Immediately I contacted the seller but they don’t respond it, please help me to get my product back or my money back

Resolved! Buying

Hi I have collected an item from the seller which was collection only, I also collected 3 items that was to be delivered ,the seller has refunded me the postage when I called to collect them . Can’t find any way of putting this in eBay and the seller...

Who is responsible for missing or delayed items

Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...

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SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

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Seller Onboarding

What happens when the seller onboarding process doesn't work. (the thing that checks name and date of birth etc). All I get is this screen, stuck for hours. Can't get in touch with customer service.

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Watchers missing on Listings

Anyone else notice that watchers are no longer visible on actual listings? Is it just me? I use watchers as a guide for buying and selling, and although I can see watchers in my 'active listings' column, when I click on my actual listings there are n...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

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my page, not my photos

Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

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international returns

International return approved by Ebsy but when my husband took them to our local dhl express they wouldn’t take the parcel, it has both the labels on it provided by Ebay, I asked ebay and they said they should take them. My husband stand went to two ...

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Problems with user

Hi all I am having problems refunding money for an item that they have received and I even have a credit note email saying they'll refund in 5 days . Now they wont even respond to my emails and their phone numbers are impossible. Most dont work. anyo...

Resolved! Item delivered refused collection

I went to collect a item yesterday which has been delivered to a local collection point but was refused it as I don't have a qr code and code. Tracking number states if was drop off on Saturday. I have messaged the seller who told me to message ebay....

Resolved! Import costs

will I have to pay tax (vat) on a used camera lens from japan with a value of £100?

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Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

Not Getting Paid

I have just sold an item the buyer has recieved it & given me good feedback but Royal Mail tracking is saying it has not been delivered so will i get my money

I bought an Item not yet received

I have paid for the item but received, order on the 18 May 2025 till now but not yet received the item. EBay should be mindful of scammers in their business space. I will Klarna to investigate this and my money back.

Scam

I have been scammed by a seller who is aware of the scam . He/ She used a company called "Aqualine" to ship my item . Ordered an item with 5 day estimate for delivery and within 1 working day item was showing as delivered. I checked CCTV and nothing ...

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Faulty parts causes engine damage

I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...

Resolved! Fake item received

Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...

Fake item received

Hi really need held brought a Toy Story wood and the seller did not update postage until I asked then sent a shipping information through message not the system. When used receive it had information that it was coming from Ali express in china. I tri...

Seller Level Below Standard in Global

Hi guys,Feeling rather stressed.Basically I'm having issues with my seller level (in global region) being below standard.99.9% of my sales are to the UK where I have no problem, I'm a Top Rated seller.I sell very few items internationally. There lays...

Baffled by Simple Delivery

I absolutely hate Simple Delivery! This evening I listed a rare LP for £160 and the suggested 'prices from...' suggested by Simple Delivery was I think £3.95. I can't post it for that... how to see the prices that will come up as a buyer, and how to ...

Issues listing an item

I am trying to list a pram travel system but ebay keeps removing the item saying its against their policy. However, I have found the same pram and travel system on ebay being sold by other users so why is my item being rejected? Any help?

Postage for poster tube

I am looking to sell a poster in a large tube. Last month I could list this bespoke using the Royal Mail postage rates, but now I can't select this option under the new eBay postage changes. How do I get the rate for sending a tube. Would prefer not ...

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Courier and tracking

Hi, I recently sold an item and when I went to get the persons address I seemingly instigated an automated service that said I’d dispatched it and it provided me with a tracking number from a courier that i didn’t want use this time . I have informed...

Debt collector!

HeyI’ve had a letter from a debt collecting company, working on behalf of eBay. Apparently I owe money to eBay….I don’t!I only ever sell, and I always use the list for free option. I can’t see how to contact eBay, seem to go round in circles. Or do I...

Refunds for Sellers.

I was contacted by a buyer with a broken delivery. I refunded him immediately and contacted Evri. They admited that they broke it but told me to raise a case with eBay. I tried to but eBay's auto system wanted 2 pictures but I could only get one to c...

packing costs

I sell a few glass items and because of how delicate they are I need to ensure that the packing is up to the job so I use a 'belt and braces' approach to packing ( I have got feedback complimenting me on my packing) because Ebay now control the P+P t...

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Payments

Buyer paid , I posted on the 21st may buyer recieved 23rd may buyer is satisfied with her purchase and has left me good positive feedback back .im still waiting for my payment from eBay .it still says waiting for confirmation of delivery from eBay , ...

Seller won’t accept return postage cost

I have requested a return of an item I bought as it is not as described, the seller has agreed but only sent the packing paperwork and not a returns postage label , he obviously seems to think he’s not responsible and won’t answer my emails.on the or...

Resolved! Scammed?

Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...

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Report sellers of scam Garmin

I recently purchased a Garmin running watch from a business seller, described as being "an ideal companion for running and jogging" and "tested and is fully operational". Hours after charging and setting up, I found that it switched itself completely...

Listing Error

There is an error on the listings in our account. When we search for our products in the search bar, there is an option "This listing has been removed for a policy violation". But when we check in our account, our listing is active there. There is no...

Hi, l recently bought a cellphone but chose the wrong model. The payment included the voucher cost.

l recently bought a phone and realised during payment that the model was wrong so l cancelled. l got my refund including the voucher from ebay that l initially used. Now when ordering the correct model l dont have the voucher anymore, how can l get t...

broken item coverage

Hi all,I bought a radio unit for my car in February, it worked ok since last week when I couldn't turn it on anymore, the cables behind were good, so it is broken. I asked assistance to the seller who answered a couple times but then he disappeared.D...

Buyer Protection on Postal Charges

Hi, did you realise if, as a private seller, you include postage in the sale price ( i.e. it appears as post free), eBay seems to add the 4% buyer protection fee onto the full price. If you price postage separately as ‘seller pays’ they do not. No wo...

Payment on hold

Hi , as a seller I got quick query regarding my payment. As per my previous request my all items are delivered and still my payment is on hold. Would you please call me back or fix my issue. Thank you .kind regards

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

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My app is glitching

I'm trying to make a listing but when i want to move past the section "set the price", it won't open the next section. It's trying to load it but nothing happens. I tried a different phone and everything is fine.On my phone, i tried reinstalling the ...

When using parcel2go website for International shipping how do you get customers email address ?

HiI am interested to know which couriers people use for international orders. I recently sent a order to Canada and I used Parcel 2 go and shipped with Evri. It was only after I booked and paid the shipping I received an email stating they needed my ...

Resolved! Money gone from ebay and not gone into bank.

Hi, Sold motorcycle, money sent to ebay, buy arranged collection, got collected. Looked at account to sent funds to bank as it had been collected. Said needed collection code off buyer. So had to get that, went back to put it in. Doesn't come up and ...

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Quiet sat nav

I bought a sat nav from KKB -Sales in October, everything has been working well until about a week ago, the speaker went all distorted and finally a few days ago disappeared altogether. I have tried to contact the seller via ebay email but it keeps c...

Creating a Listing

Hi, when creating a listing:(a) Where on the listing do I state how many copies of an item are available?(b) If such an item is sold how does the system replace the sold item with another copy ie, if 5 were available automatically replace that number...

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Simple delivery

Anyone else not happy with this simple delivery being forced onto sellers. I like to use my small local post office and set fees accordingly. Had no complaints so far but now have this simple delivery forced onto us.

Cannot download Order Report

I have orders that are paid and awaiting dispatch, but I cannot download the report. When I try to download I get the notification that it is downloading the report, but then nothing else happens I've logged out and back in, but the same occurs. Any ...

Download report

Trying to download report of orders pad and awaiting postage. System is stuck in an apparently endless loop and will not complete the report. Have logged out and back in, shut down and restart but no progress. Impossible to speak with anyone on phone...

Counter offer confusion

Hi, I am a private seller. Yesterday I received an offer on an item I had for sale which I declined and replied with a counter offer. The buyer obviously accepted my counter offer as Ebay confirmed that payment at that price had been made by the same...

Inadvertant new account

I have just inadvertantly clicked on "set up new account" and this, with its default name, is now dominating attempts to log back into my existing and established account. Should I get back into the new account and simply cancel/Delete it?

No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Refunds: "Your refund did not go through. Please add a payment option to refund the buyer."

HelloI receive the message "Your refund did not go through. Please add a payment option to refund the buyer" after I press "Refund Now" button for an item that has been returned. I never received any funds as eBay is still holding buyers payment, so ...

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Payment on hold

My payments have been on hold for about 2 months now I sold something for £115 so after 2 weeks the money came into my account but only £80 and the rest hasn’t came in and it’s been a while what do I do x

Donating to charity question

Hello, I have made my first sale on ebay and have opted to donate 100% of the sale to a charity through ebay. Do I still need to link my ebay account to my bank account? Any information will much appreciated. Many thanks.

Customers ordering from Northern Ireland after we have excluded the post codes

We Sell Plants on line and due to Brexit we are unable to sell at the moment to Northern Ireland . We are plant passport registered but the £25 Phyto certificate is per delivery is impractical and expensive On occasion some people have managed to ord...

Unable to change a scheduled start date

Hi - I created a listing with a scheduled start date and then needed to change the postage details, but I keep getting the message that the schedule start is in the past. Unfortunate I can’t find any way to make a change to the schedule start time. C...

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Making an offer v submitting a bid

Seen an item I would like, make three offers, all declined. Not allowed to any more bids. I can submit a bid - presumably that can be below the price on ebay? As you can gather haven't done this before - and like us all don't want to 'over pay' for a...

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