Member To Member Support

Seller gave an item I payed for to a family member instead

is there anyway I can still get the item

Does the Ebay global Shipping programme ship to the USA?

The Ebay advice is that the Global Shipping Programme ships to the USA, here: https://www.ebay.co.uk/sellercentre/postage/global-shipping-programmeBut two different US buyers for two different books have told me that it is not appearing as a shipping...

Selling baby toys

I am trying to sell a childrens art set and it says im not eligible to sell baby items. I'm not sure why or how to change holistic. Can anyone help?

Postage query

Hi, wondering if anyone can help. I have sold around 10 books in eBay over the last few weeks with no issues. The last 3, the customers have paid 87p, yet eBay have deducted far more from my balance to pay for shipping labels, which they haven't done...

Buyer Protection

Am I the only seller who is annoyed if not angry at "Buyer Protection." I can only see this as :1. A means for Ebay to screw the sellers and buyers. 2. Fewer buyers prepared to pay inflated prices.3. Ebay failing to realise just how unpopular this "a...

Simple postage didn't work and I had to pay for postage

Hi,Buyer bought two seperate items, both with 'buyer pays postage' and 'simple postage'. When i got to post office the item was larger than what simple postage had estimated so I (seller) paid for postage. how do I get the money back?regards R.

Payment to Ebay Account

I have a payment which is due to be in my Ebay account today, but so far, this has not been done. Why has this payment not gone into my Ebay account as yet?

Refund after purchase due to Postage charges

Can anyone clarify if after seller has accepted and payment has been made which included postage charges, has now sent an email stating that they have to refund me my money due to Postage charges even though it was included in item price?

Personalisation

How do I add a personalised feature. Everytime I preview my listing it doesn’t come up despite me putting instructions for personalisation

Just bought a jacket from India ... wrong size ... how can i get my money back pls?

I just bought a hand-made jacket from India ... the seller said it was XL ... but when it arrived I can't get it on because it's a child's size ... i did contact them ... they said it was 46" across the chest ... i sent them a photo with a tape measu...

I've just purchased something and auto paid, I cant find sellers address or contact details

i have purchased an item, how can I find his address so I can arrange to have it collected?

Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Dispute

Hi , someone bought an item off me which I posted to them ? They wanted to return it as it was not what they really wanted so a label was sent to them by eBay ? And it supposedly was delivered and returned to sender as the address that eBay gave them...

Restricted payments

Hi all,I’ve had my account restricted and from being in an endless loop with eBay’s support - they advised that my account was restricted due to one large transaction 3k. The buyer added positive feedback and tracking details have all went through as...

Re-Listing items from a phone

I had used up all my free listing so paid 35p each to list over 50 items to be relisted. I was expecting them to be relisted automatically as I had paid. However after the 7 days they were in my ‘to relist’ section. I am using my phone so on the mobi...

Simple Delivery

Hi, I have my first order using the 'Simple Delivery' option and have a couple of questions.1. Ebay have chosen (or maybe I missed it when listing) Royal Mail Collection. Is there a way of knowing which day the collection will be?2. Can I still Drop ...

Resolved! How do I respond to post on this forum, What am I missing

Hi, I posted on this forum last night, but no replies. I was checking other similar posts and wanted to reply to them, however I don't see any button which say "Reply" or "Answer" I would like to interact and reply to posts, but somehow eBay even mak...

Account restrictions for bidding

Was waiting for combined invoice within 6/7 day period from seller but unknown at the time this was reduced to 4 days therefore placing unpaid items on my account I’ve had an awful time trying to explain to eBay through agent and now have 3 declined ...

Can I Sell in EU & NI Without Listing GPSR Details?

Dear, We currently exclude shipping to the EU & Northern Ireland due to GPSR requirements.Can we list and sell products there without adding GPSR info in our listings?Will eBay remove or restrict such listings?Looking for clarity from other sellers o...

GPSR - Is there a way please that I can see which of my listings I listed before dec 13th 2024 ?

Seller refunded but item now delivered - how can I pay

I have something unusual (well it might not be).I bought something back in April and the courier who the seller used originally lost the item. The seller gave me a refund. But today the item was delivered. I want to do right for the seller because no...

Who is responsible to prove age buyer or seller

I tried to buy circular saw I cant, because I have to prove I am over 18. You need a credit card.If am going to purchase a bottle of whisky do the same rules apply.Or is it the responsibility of the seller.

Draft Listing

How to stop eBay reminder emails insisting "complete your draft listing” (for item I considered buying, not selling).

Seller cancelled my bid

I just bid on an item and the seller cancelled my bid citing “cannot verify buyers identity”. I have been on eBay for 20 years, I have over 400 positive feedback (all 100%) and I’m sure I’ve verified my identity as I’ve bought and sold many items inc...

Buyer complaints

I have had two people recently say they have not received their items, so I have sent the tracking numbers, but what else can I do if Royal Mail say it's been delivered but the app says it hasn't?

STOP Yodel

Yodel are such a useless courier and consistently fail.Can it be introduced that multiple options are offered when purchasing?This way they can be avoided.I make a point of not using them when selling out of fear that my items will not arrive in a ti...

Repeated 'You Won' notifications after making payment.

Folks I purchased 10 slides from two sellers and received the customary 'You Won' notification. I then made payment via Paypal for all the slides. I received the same 'You Won' notifications days after the original ones were payed for. I have checked...

Payment to ebay account

The app states that I have had payment for certain items on a specific date, however, I have not received the payment at all. Why is this?

Updates on delivery status

After selling my items, why does it take so long for the app to update delivery on items which have been received a while ago?

False claims from buyer

The buyer wants to return an item because of an external defect, the listing specified that the item has been used and there are defects however still works as it should. Knowing this, the buyer still purchased the item and is now trying to return it...

Resolved! RETURNING A MATTRESS

HI Bought a mattress which is nothing like one i ordered, supposed to be memory foam and springs, anyway it came opened it has a slight rip no memory foam in it a tiny bit on top, can see all the springs underneath some sticking out more then others,...

return packaging

Brought shed which had damaged panels and was obviously poor quality. asked for full refund, seller wants shed returned but packaging has got wet in their leaky shed. Any idea how I can solve this?

How do I add a new messaging folder

In my selling account I need to create a new message folder but am unable to do this. How do I create a new messaging folder?

How do i make a compansation claim for lost itmes?

Parcel force have advised that i need to make a claim through ebay. Ebay provide no information about this. Has anyone had a similar issue?

Using an alternative reputable courier.

I have sold an item but the e-bay postage label generated will not cover the cost of sending the parcel. ( Done in error) The buyer is happy for me to use an alternative courier. How will I get my funds released by e-bay if I do this ?

2nd Class Letter 87p Option

I've seen lots of posts about this, but don't know how to access a standard 2nd Class letter as postage on my account.Do eBay have to do something to my account, so that this option available when I list something? If so, can a eBay representative pl...

Wrong item sent

I wanted some treated timber for my fence i ordered 4x2 treated what received from the seller 1 1/2 x 2 1/2 dressed no good for the job i can't speak to anyone at e-bay the help center was no help and will not allow me to appeal my request

Posting to Jersey

I set up simple delivery using Evri. Someone has placed a bid but they are in Jersey. What do I need to do?! TIA

Buyer from USA is telling me they cannot buy items from UK seller

Hello, I have a US repeat customer who wants to buy costume jewellery from us, UK seller. When they check out, it says 'May not post to United States. Read item description or contact seller for postage options'. We have set our every listing same fo...

Refund

Hello I have returned an item to the seller because it didn’t work I have been told by eBay I should get refund within 3 days the seller has received item but issuing me a refund I have contact him and normally he would reply right away or within a h...

Verifying your age. For buying hand tool

Hi is there any other way of verifying your age. Other than using a credit card, as I don’t own one? need to buy a sickle hand tool.

Return print label

HiI have bought an item but have an agreed return with the seller. The eBay email saying 'print postage label' for the return doesn't do anything. It just summarises the return without any address details or postage. What do I do please?

based in th UK but trying to purchase items from th USA

Good Morning, Sellers in the USA are telling me they can ship to the UK via the E Bay international shipping option , but when I click on Buy it now for thier item I get a message-Unfortunately, this seller won't send this item to , United Kingdom. Y...

Subscription switch

Hello. We plan to start with 77 pounds per month subscription, could you please tell me if we will be able to switch to 437 pounds subscription if we will decide in future. Also is there any minimal requirements to switch to 437 pounds subscription?

Messages from buyers

I have an item on auction, with postage set. I keep receiving messages asking me to post another way like the next day. I can't change information mid way through bidding. Also postage will be more expensive. If I say I can't change the selling item,...

Help I recently ordered a projector

I haven't noticed I'd ordered nine I instantly cancelled the order

HELP SAMPLE WATCH PURCHASED RETAINED BY BREMONT

Hi ebay community.I have purchased and sold many items on ebay but have found myself in a difficult position.I purchase a bremont watch a few weeks ago. no box or papers. Price below £1000 so no ebay authentication.Watch arrives in good condition but...

need help with payments

1st time user on ebay i just sold something and kinda losted here could someone who knows about payments add my discord for a chat so i understand thanks discord ( william_3764 )

Being charged by ebay for postage when I have advertised free postage

I have recently advertised and sold five items each one offering FREE POSTAGE yet eBay have charged me for postage. The old saying 'if it ain't broke - don't fix it' applies to the old and completely adequate system of stating postal charges with the...

Resolved! Faulty product

Brought a battery chainsaw last November, minimal use battery will not charge now, seller not interested, you would expect more than 6 months out of it? Appears there is no recall and trying to get contact with eBay is even harder? Any thoughts?thank...

Resolved! item not delivered or returmed by Simple delivery

I sold an item and used simple delivery to send via Evri, the buyer changed the delivery to pick up from a Parcel shop, but when EVRI tried to leave it at the parcel shop they decided not to accept it and issued a return to Sender. but for some reaso...

Help contacting eBay, I just keep going round and round on the website

Help please

Buyer offer auto declined

I have a Buy Now item for sale or make offer . A buyer has messaged that it keeps getting declined. It is lower than my minimum however I have changed this to the amount offered. Still auto declined and buyer has been informed that he only has one mo...

Item shown as delivered but not delivered

So royal mail van pulls up outside our house .driver jumps out goes next door get back in van and goes ..all recorded on CCTV ..my item shows as delivered at about the time the royal mail vans was there and I have CCTV evidence that he did not come t...

Adding a video on an item I’m selling

Hello there, want to add a video on an existing list but the system is not allowing me to do so. What can I do?

Received offer from buyer with no information known about them

Hiya. Trying to sell a Nintendo Switch, received a few offers, but the only one that wasn't automatically declined was from a buyer with little to no information. They only have 2 feedback points, and said feedback is as a buyer from the same seller ...

Site will not process my account update info for payout.

My payout is on hold and I am being asked to update the account details for payout. When I try,(via the red bar link), the screen goes dark and stalls when I click on my bank in the menu. I have tried to resolve with AI and with a lengthy live chat. ...

eBay's Mobile site not connecting

I view eBay via Google and not the eBay app on my mobile phone. For past couple of weeks when viewing individual sellers items the "sort by" button has gone, I like to view by "cheapest first". Today I decided to click on "classic site" to access the...

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

eBay Premium Service benefits -10% discount on final value fees, not getting it and I don't know why

Hi All, About 12 Months ago, I decided to try and go for top rated plus (I think it was called at the time), now called ebay premium service, it mean changing to 30 Day returns and offering free postage. When I did this when my next evaluation took p...

Trying to pay with Klarna and being asked to sign into Ayden.com

Trying to pay with Klarna and being asked to sign into Ayden.com so they can use my information is it a scam?

Why have ebay changed my seller hub?

I have been on this for hours and was tired before I even started!WHY have ebay taken off my main info box on the seller hub that tells me the amount of items that I have sold (awaiting despatch) and the items that I can send buyers an offer on?I use...

Resolved! Help with selling an item

I have put an item up for sale. It shows on my profile and on my phone but no one else seems to be able to find it. When they click on my profile it's not there and when they search the item it doesn't show up. How do I change this.

Can't change the Buy it now price?

I can't change the buy it now price, been trying over the past few days, Any ideas? Its not a auction item.

Invalid address

I have recently bought an item. Seller has contacted me to say that he cannot open the relevant page to get a QR code as it says my address is invalid. He has tried several times and I have checked my address and it is valid. The address is as per Po...

Postage label fees

Hi all,I'm a private seller, selling a few items recently for the first time. I selected buyer pays postage. I have just seen in my eBay funds money deducted from my funds. Why am I having money deducted from my funds for postage when the buyer pays?

Resolved! How long does it take for microtransactions to credit?

Hi, I need to verify my seller account bank account. It says "We made two microtransactions into your checking account". How long does it take for Ebay to make the 2 payments? I have been waiting about 3 days now so want to know if I just need to be ...

Item collected by buyer though I’d listed it as free postage

Buyer has collected item though I listed it with free postage

How do I send an email direct to eBay accounts

Hi thereso I purchased an item but that evening I cancelled the item.the seller was fine.A thing came up on the screen saying you’ve got a refund coming 3-5 days well where is it because I’ve looked hi and lowall I would like is eBay’s email address ...

cant edit description or add photos of listing

Two days ago, I bulk edited my listings and planned to run a priority campaign on one of them. But then I changed my mind and cancelled the priority campaign. Yesterday, I noticed that I can’t fully edit that listing anymore. I can change a few thing...

How do I sort out a partial refund

How do I partially refund please.

Item ID 157032190053 Date of purchase 27/05/2025

Purchaser clicked on "Buy it now" and hasn't paid, now trying to offer £500 less?How do I go about re-listing and informing customer not to bid on re-listing?

Sold item still showing as no sold

I have sold an item and it is not showing as sold. The person buying can not pay and I cant give them any contact details to come and get the item or work out a way to pay. Help!!

Grade A?

If something is advertised as “Grade A” what does this mean?

How to create eBay listings in bulk using data from our Amazon catalogue

Hi, We have over 1,000 SKUs listed in our Amazon store and want to create eBay listings for those same products, with minimum effort. Can anyone suggest a software solution that would help us please? Thanks!

Wrong item sent

I purchased some perfume for my wife,when it came she opened it and sprayed it on and a few minutes later we noticed her dress had a big wet patch on which is strange as had this perfume several times,upon inspection I found out it was infact body oi...

How to get a summary of ebay purchases to submit as business expenses for self-employed tax return

Hi,I'm a self-employed campervan converter (UK) and I order loads of small tools and components from eBay. The last tax return I did, it was an incredibly painstaking process of having to go through every single purchase and manually download the rec...

Item is marked as 'Policy Violation' but I cannot see where this violation is?

This item is listed as having a 'Policy Violation' https://www.ebay.co.uk/itm/166387534107 Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact inform...

Item paid but not received, eBay refused to refund

I ordered an item that I paid eBay for, which the seller never delivered. EBay advised over the phone that this could be fraud and they 'keep an eye' on that seller, but have never refunded the item and instead, advised us to file a police report! I ...

Below Sellar rating.

So I'm below the average Sellar rating with -12% which I didn't even know what a thing even though I have 99% positive feedback from 110+ items sold they tell me I have parcels that are classed as "late delivery" which impacts your rating I'll share ...

Evri lost parcel

Help - I sold an item and the buyer used the new eBay easy delivery with Evri thing. Evri have lost the parcel but I don’t know what to do? Do I refund the buyer from eBay? And how do I get my money paid as it wasn’t my fault and this evri thing is s...

EBay Removal of ‘Item Despatched’ Notification

The EBay decision to remove the Item Despatched facility is possibly the most infuriating change ever…. You sell an item , you don’t want an EBay prepaid label and you pay & post it at post office.Now Ebay has stopped you from marking the items as de...

royal mail

i’ve posted a parcel with royal mail but it won’t let me enter my tracking number or let me say it’s been posted ?

Purchase history.

When trying to hide an item on purchase history, the instructions say 1. Press 'More actions ' 2. Press 'hide item, but there is no 'hide item' option only 1. Buy similar. 2. Contact seller. 3. Sell one like this, and 4. View all details. Any help wo...

Selling 1 bottle of Viridian Organic Ashwagandha

I listed an item with a starting bid of 99p. It automatically listed it as £1.75. I've tried several times to change it, to no avail. Anyone any suggestions?

Accepting an offer on an item that is auction only.

I’ve had an acceptable bid made for an item that I’ve listed as auction only. There’s been 4 bids made. Is there any way I can accept the higher offer?

Fitness equipment

Hello,Your fitness equipment says to wet the skin before using then on another page is says keep skin dry Which is the right one pleaseThankyouS.Cross

I lost the first goal from Evri. I am hopeful about eBay.

EVRI, to which I have sent approximately 500 products in a year without any problems, disappointed me when I send a high-priced cargo. Evri did not deliver the product I sold to the customer. The reason given was "Damaged beyond repair". I have been ...

Buyer scam using fake photo to dispute quality of item

I sold a genuine leather belt for a fraction of what it cost me at the beginning of the month. I had only used it once or twice as it had studs on it and I grew out of my rock-chic look quite quickly! It had one small scratch about a centimetre long ...

new price for shipping

Hi there, before the auction the seller ask a 100EUR for shipping, but after the auction he change it and send me invoice with 1300EUR, now he don't want to change it, may be he don't want to sship it anyway. How to proceed?

Item sent back for Refund but buyer not signing for delivery

Hi,Ebay stepped in and resolved a case and told me to send the item back and once it's been delivered I will be refunded. So I sent it back via special delivery and the seller is deliberately not answering the postman. What can I do in this instance ...

Delivered only one item instead of two items.

Hi, I’m a new user of ebay , I’m just worried, I ordered two items from a seller and I have received only one item in the package. Immediately I contacted the seller but they don’t respond it, please help me to get my product back or my money back

Aldut electricity scooter

I would like to know delivery date

If a buyer accepts my best offer for there item can i use my £15 sellers voucher on the agreed price

If a buyer accepts my best offer for an item, can I use my £15 sellers voucher on the price agreed?

Anyone used Ebay Labels to send Items to NI following introduction of Windsor Framework?

Hi All The windsor framework came into effect on the 1st May and Ebay had previously stated that If, you are a business shipping to NI, and you buy delivery labels on eBay, you may be required to provide some extra information at time of label purcha...

How do I rename & delete folders in Messages

Hi, I cannot figure out how to rename folders or just delete them in the Messages. I am using desktop firefox and not the App. If I install app, can I do it through that? Thank you

Ebay stopping me to tell a buyer my address to collect a bike i have sold him

I have just sold a push bike this morning. The buyer wants my address to collect the bike,but when I message him my address ebay stos me sending it saying im not allowd to shear my contact details. What can I do please ????

Resolved! Buying

Hi I have collected an item from the seller which was collection only, I also collected 3 items that was to be delivered ,the seller has refunded me the postage when I called to collect them . Can’t find any way of putting this in eBay and the seller...

Who is responsible for missing or delayed items

Unfortunately I have two expensive problems with Ebay at the moment.One item sent but Buyer said the box was empty (cost £60)One item sent but still sitting at Depot 12 days later (cost £40)Ebay say that Evri as courier are responsibleEvri say that a...

I made a maxium bid of £7.06

So i made a maximum bid of £7.06 and the item sold for £6.44 but i didn't win it, can't anyone explain why...?

SIMPLE DELIVERY

Hello, does anyone have any idea what is happening with the mess that ebay call simple delivery? I received an email from them at the beginning of May to say that new postage rates were being introduced on 20th May and that I should update my postage...

Seller Onboarding

What happens when the seller onboarding process doesn't work. (the thing that checks name and date of birth etc). All I get is this screen, stuck for hours. Can't get in touch with customer service.

Watchers missing on Listings

Anyone else notice that watchers are no longer visible on actual listings? Is it just me? I use watchers as a guide for buying and selling, and although I can see watchers in my 'active listings' column, when I click on my actual listings there are n...

Seller not responding to emails re collection or delivery.

I have brought a large item where delivery was stated as an option (with instructions to ask seller who would quote). This is a large item, a dining table and chairs. We would be equally happy to collect, but will need to hire a van and need to plan ...

Buyer has not received item I sent

Hi, I’m not sure what to do but my buyer wants me to sort this out! the delivery date was supposed to be e last Wednesday. The tracking is saying it’s still in the Evri sorting hub. is there anything I can do? Contacting anyone seems impossible but t...

my page, not my photos

Hello - I have a question about my items for sale on ebay, because for example the buyer bought 8 Gillette Fusion from me for the price of £10.39, when he got the confirmation it turned out that he bought 4 Gillette Fusion Power for £10.39. I browse ...

Resolved! Who are my followers?

Does anyone know how I can find out who are my followers? As it’s stated under my user name I have two followers? Thanks

Bid blocked by a popup notice

I'm trying to bid on several items in the UK but when I go to put on a bid the following notice pops up and blocks my bid. the notice is: Items cannot be shipped to certain destinations using the Global Shipping Program for several reasons, including...

Sold item where buyer says shipping and its trying to charge me

I sold an item i have sold load of before and it shows that the buyer payed x amount for shipping but when I try and print the label it is asking me to pay for the shipping. Does anyone know what this order has done that?

I sold an item and thebuyer wants it sent to a different address

How do I not use the auto delivery label and use my own?

Account restricted

I sent the information eBay asked for 6 times and they still haven’t opened my account hellllppppp

international returns

International return approved by Ebsy but when my husband took them to our local dhl express they wouldn’t take the parcel, it has both the labels on it provided by Ebay, I asked ebay and they said they should take them. My husband stand went to two ...

Problems with user

Hi all I am having problems refunding money for an item that they have received and I even have a credit note email saying they'll refund in 5 days . Now they wont even respond to my emails and their phone numbers are impossible. Most dont work. anyo...

Resolved! Won't let me draw available funs

Three days ago I changed bank card. Still will not let put available funs in there

Hi, please i need a help, i have been trying to generat the posting label but not working

Hi, please I need help, i have not been able to generate the posting label to send out customer goods. But I noticed that my address on eBay wasn't correct and I have corrected it but still not able to generate it.Thank you

Resolved! Item delivered refused collection

I went to collect a item yesterday which has been delivered to a local collection point but was refused it as I don't have a qr code and code. Tracking number states if was drop off on Saturday. I have messaged the seller who told me to message ebay....

Resolved! Import costs

will I have to pay tax (vat) on a used camera lens from japan with a value of £100?

How can I send my contact address for a buyer to view an item before making an offer

How can I send a buyer my address so they can view an item before making a bid

Editing Postage Address

I’ve sold an item & the full address isn’t on the delivery label so I’m unable to print - the address details are on the order though - can I update it or what are my options?

Reinstating ebay account

My ebay account has been deleted accidentally. I have not been able to reinstate it. Please advise.

Not Getting Paid

I have just sold an item the buyer has recieved it & given me good feedback but Royal Mail tracking is saying it has not been delivered so will i get my money

Item not received

I bought an Item not yet received

I have paid for the item but received, order on the 18 May 2025 till now but not yet received the item. EBay should be mindful of scammers in their business space. I will Klarna to investigate this and my money back.

Scam

I have been scammed by a seller who is aware of the scam . He/ She used a company called "Aqualine" to ship my item . Ordered an item with 5 day estimate for delivery and within 1 working day item was showing as delivered. I checked CCTV and nothing ...

Resolved! Agreed a Vehicle sale price via Ebay messages, but someone else pressed BIN

Hi there - got a little bit of an issue.Listed a car with a make offers and buy it now option (I guess I should have made it a classified ad)..Last week I agreed to a price via Ebay messages, subject to a viewing on 1st June. I left the listing open ...

How can I avoid Evri delivery for purchases.

I bought an appliance with £7.19 "standard tracked delivery" which I assumed was royal mail 48. . When I got my confirmation the postage had changed to £5.99 via Evri. Sadly I avoid using Evri , they are a disaster on our area. I.asked the seller to ...

Faulty parts causes engine damage

I recently purchased some engine parts which I fitted as they looked perfectly fine but in the week the engine sounded poorly so I contacted the seller and explained that the parts didn’t seem to be acting correctly and at the weekend one of the part...

Delivery

Says delivered.But it hasn't

Resolved! Fake item received

Hi I have received the fake item and when I am trying to return it it comes as case is closed how can I get my refund? Is there any way to get refund? Seller is just doing fraud with everyone he is showing different pictures and sending the different...

Sending invoices

Why does ebay not let us send invoices.

Resolved! Local pickup item but no replay from seller with address

I have the winning bid on an item that was listed as local pick up. After the auction closed I sent a message to the seller asking for pick up address and what time would be convenient for them for me to collect. Also I said I would settele the invoi...

bidding

I was expecting a call back, far too long. How do I ask for a telephone call back that works in the UK ?

Partial Refund Missing for Returned Incorrect Items

Hello, I’m experiencing an issue with a seller who sent me the wrong item. I returned the package as instructed and also covered the return shipping cost. The original parcel contained two items packed together, and I returned both in the same way. H...

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...

Fake item received

Hi really need held brought a Toy Story wood and the seller did not update postage until I asked then sent a shipping information through message not the system. When used receive it had information that it was coming from Ali express in china. I tri...

Seller Level Below Standard in Global

Hi guys,Feeling rather stressed.Basically I'm having issues with my seller level (in global region) being below standard.99.9% of my sales are to the UK where I have no problem, I'm a Top Rated seller.I sell very few items internationally. There lays...

SELLING

I AM TRYING TO LIST AN ITEM BUT I KEEP GETTING A MESSAGE SAYING I HAVE REACHED MY LIMIT BUT I HAVE NO OTHER ITEMS FOR SALE?!?

What to do after Customr service have not helped.

I wonder what other members have done after customer service have not helped or resolved an issue and complaint. It isn't like they have said it is resolved, it is that they have simply not known how to resolve it. Mine is a simple issue and I don't ...

Baffled by Simple Delivery

I absolutely hate Simple Delivery! This evening I listed a rare LP for £160 and the suggested 'prices from...' suggested by Simple Delivery was I think £3.95. I can't post it for that... how to see the prices that will come up as a buyer, and how to ...

Issues listing an item

I am trying to list a pram travel system but ebay keeps removing the item saying its against their policy. However, I have found the same pram and travel system on ebay being sold by other users so why is my item being rejected? Any help?

Wrong collection address

Hi,I’m selling something but it shows a different collection address and country! I’ve cleared my settings and relished it but still no luck! Can’t get Customer support from eBay. Can anyone help?

Seeking Advice on Removing eBay Selling Restriction

Hi there,In 2018, I faced an unfair punishment from eBay because I allowed my ex-girlfriend to use my PayPal account. Although my eBay account is not suspended, I have been unable to sell anything on the platform ever since.I would appreciate any adv...

Sending a t shirt but label is large letter

Hi hope someone can help, I sold a T-shirt then brought the prepaid label through eBay. When I went to send the parcel in bag they said it’s a large letter. This happened to me before and I gave up contacting eBay as there useless and brought another...

Postage for poster tube

I am looking to sell a poster in a large tube. Last month I could list this bespoke using the Royal Mail postage rates, but now I can't select this option under the new eBay postage changes. How do I get the rate for sending a tube. Would prefer not ...

Courier and tracking

Hi, I recently sold an item and when I went to get the persons address I seemingly instigated an automated service that said I’d dispatched it and it provided me with a tracking number from a courier that i didn’t want use this time . I have informed...

Cancel a prepaid postage label

Help please!How do I cancel prepaid postage label i clicked on by accident? I haven't done seing in a while and accidentally clicked on that. Please help

Payout report stuck

I am trying to download a payout report but it is stuck spooling and has been for hours

POSTED 24HOUR TRACKED, BUT PERSONALLY

Hi This is the first time I sold anything on ebay so when I accepted the offer and it said sold, I packaged and posted the item myself using Parcelforce 24 tracked. I didn't see you get postage through ebay. How will this work in proving delivery and...

trying to add postage to my draft

why wont my draft listing add postage, it just goes to collection only on preview.

Debt collector!

HeyI’ve had a letter from a debt collecting company, working on behalf of eBay. Apparently I owe money to eBay….I don’t!I only ever sell, and I always use the list for free option. I can’t see how to contact eBay, seem to go round in circles. Or do I...

Evri refusing to process compensation claim for damaged item

I sold a small, low cost Item which I sent via Evri through eBay post options. It was eventually delivered 12 days late, and package and item damaged and useless. Buyer requested refund which I gave. Evri will not process a refund claim and say I mux...

Had prepaid label but customer picked up item

Hi please help! I setup the sale with a prepaid postage but the buyer just lives around the corner and picked the item up in person. How do I complete the sale without the label being used and item showing as delivered?

Refunds for Sellers.

I was contacted by a buyer with a broken delivery. I refunded him immediately and contacted Evri. They admited that they broke it but told me to raise a case with eBay. I tried to but eBay's auto system wanted 2 pictures but I could only get one to c...

packing costs

I sell a few glass items and because of how delicate they are I need to ensure that the packing is up to the job so I use a 'belt and braces' approach to packing ( I have got feedback complimenting me on my packing) because Ebay now control the P+P t...

Security Codes are not being sent by eBay.com

I am not receiving Security Codes from eBay to log in my store!!! how to solve this issue ?

complen

l buy phone from someone and is not t It's not turning on I ask for refund and is not answering me why

Payments

Buyer paid , I posted on the 21st may buyer recieved 23rd may buyer is satisfied with her purchase and has left me good positive feedback back .im still waiting for my payment from eBay .it still says waiting for confirmation of delivery from eBay , ...

I am getting the following error when I try and sell an item that I have previously bought.

"Well, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later." I have tried a different browser and have cleared the cache. The steps are :- Click on my Ebay- Scroll down to see previous orders- Cho...

Seller won’t accept return postage cost

I have requested a return of an item I bought as it is not as described, the seller has agreed but only sent the packing paperwork and not a returns postage label , he obviously seems to think he’s not responsible and won’t answer my emails.on the or...

Resolved! Scammed?

Bought an engine part. It arrived but is totally useless due to being used with no oil. Seller sent me a fake phone number then ignored any communication. Has now advertised as being sold out of all items. How do I contact ebay for help? Just keep ge...

396270257329

When will you refund my order?396270257329

Report sellers of scam Garmin

I recently purchased a Garmin running watch from a business seller, described as being "an ideal companion for running and jogging" and "tested and is fully operational". Hours after charging and setting up, I found that it switched itself completely...

I have bought a business which has an Ebay business account.

I have changed the ebay user name but can't find how to change the business details, Ltd company name, VAT number, owner name. Can anyone help please?

any one facing downlod order reports

there is problem for downloading order reportsany one else has same issues

Listing Error

There is an error on the listings in our account. When we search for our products in the search bar, there is an option "This listing has been removed for a policy violation". But when we check in our account, our listing is active there. There is no...

Transaction report

My transaction report wont load or refresh

Hi, l recently bought a cellphone but chose the wrong model. The payment included the voucher cost.

l recently bought a phone and realised during payment that the model was wrong so l cancelled. l got my refund including the voucher from ebay that l initially used. Now when ordering the correct model l dont have the voucher anymore, how can l get t...

Download Order Report File

The Download Order Report File is not downloading via Reports or via the awaiting dispatch page, is there a glitch?

broken item coverage

Hi all,I bought a radio unit for my car in February, it worked ok since last week when I couldn't turn it on anymore, the cables behind were good, so it is broken. I asked assistance to the seller who answered a couple times but then he disappeared.D...

Buyer Protection on Postal Charges

Hi, did you realise if, as a private seller, you include postage in the sale price ( i.e. it appears as post free), eBay seems to add the 4% buyer protection fee onto the full price. If you price postage separately as ‘seller pays’ they do not. No wo...

Payment on hold

Hi , as a seller I got quick query regarding my payment. As per my previous request my all items are delivered and still my payment is on hold. Would you please call me back or fix my issue. Thank you .kind regards

Laptop Battery 3 Year Warranty Meaningless

Hi WDXOR Battery for Dell inspiron 17-5000 (5770) with a 3 year warranty - 11-09685-93893. What does a 3 year warranty mean? I contacted the seller on 17 Mar 2025, which was 2 years and 1 month after the battery was purchased due to the fact it was f...

i cant downalod csv file for pending order, is ther any problem in ebay

Help , I've posted an Evri parcel in Royal mail box by mistake

Can someone advise me please .I've posted an Evri parcel via a Royal Mail box by mistake

My app is glitching

I'm trying to make a listing but when i want to move past the section "set the price", it won't open the next section. It's trying to load it but nothing happens. I tried a different phone and everything is fine.On my phone, i tried reinstalling the ...

Resolved! Guidance on if/how I should upgrade/add a business account

I'm currently selling a number of items that I have previously purchased as part of camera job lots. Searching previously here this selling is identifying me as a trader and should have a business account. Although eBay confuses this when they remind...

Resolved! My item that is for sale has the wrong postage Country listed

I have recently opened an eBay shop and have added my first few items.For some reason eBay is listing that the items will be posted from Portugal and not the UK where they will be posted from. I have checked my business "addresses" and it has our UK ...

When using parcel2go website for International shipping how do you get customers email address ?

HiI am interested to know which couriers people use for international orders. I recently sent a order to Canada and I used Parcel 2 go and shipped with Evri. It was only after I booked and paid the shipping I received an email stating they needed my ...

Resolved! Money gone from ebay and not gone into bank.

Hi, Sold motorcycle, money sent to ebay, buy arranged collection, got collected. Looked at account to sent funds to bank as it had been collected. Said needed collection code off buyer. So had to get that, went back to put it in. Doesn't come up and ...

Quiet sat nav

I bought a sat nav from KKB -Sales in October, everything has been working well until about a week ago, the speaker went all distorted and finally a few days ago disappeared altogether. I have tried to contact the seller via ebay email but it keeps c...

Creating a Listing

Hi, when creating a listing:(a) Where on the listing do I state how many copies of an item are available?(b) If such an item is sold how does the system replace the sold item with another copy ie, if 5 were available automatically replace that number...

Simple delivery

Anyone else not happy with this simple delivery being forced onto sellers. I like to use my small local post office and set fees accordingly. Had no complaints so far but now have this simple delivery forced onto us.

Sold item , tracking on couriers website shows it’s been delivered yet eBay’s tracking

Hi I’ve recently sold an item on eBay and provided tracking number . The couriers website shows it’s been delivered , the customer has said they have received it, yet eBay’s tracking system is still saying dispatched . So won’t release the money . af...

Blank screen on Delivery options page on listing

Does anyone else have a problem when listing items. Get to Delivery/Postage page and it’s blank so unable to complete listing ??

Buyer requests return, approved but I did not receive the item

A buyer requested a return after 3 weeks he made the purchase, he has more than 5090 positive feedback, so I approved immediately. I provided a label with track, but the buyer never dropped off the parcel, after three more weeks, the buyer opened a c...

Customer gave wrong address

Customer asked us to repost an item he hadn’t received then told us that we had wrong address given and wants us to send a 3rd item where do we stand as a sellerthanks in advance

Seller says they haven’t received payment and I the buyer have to update order tracking number for t

Seller says they haven’t received payment and I the buyer have to update order tracking number for tHem to be paid. they lost original qr code for postage and changed postage from evri to Royal Mail.

Can't Download Orders reports

Same as two other posts here. I also cannot download my orders report. I am expected to post the orders today. Also cannot Reply to other peoples posts on this subject - hence I make a new post here.

Cannot download Order Report

I have orders that are paid and awaiting dispatch, but I cannot download the report. When I try to download I get the notification that it is downloading the report, but then nothing else happens I've logged out and back in, but the same occurs. Any ...

Download report

Trying to download report of orders pad and awaiting postage. System is stuck in an apparently endless loop and will not complete the report. Have logged out and back in, shut down and restart but no progress. Impossible to speak with anyone on phone...

Counter offer confusion

Hi, I am a private seller. Yesterday I received an offer on an item I had for sale which I declined and replied with a counter offer. The buyer obviously accepted my counter offer as Ebay confirmed that payment at that price had been made by the same...

Resolved! Promotional Free Credits to do Priority Campaign not rewarded

I got an email from Ebay offering £100 free credits for priority advertising campaigns, I obviously accepted and over the past couple days the fee is at £33, and £20 of it has come out of my available balance rather than the credit, this is really ba...

Inadvertant new account

I have just inadvertantly clicked on "set up new account" and this, with its default name, is now dominating attempts to log back into my existing and established account. Should I get back into the new account and simply cancel/Delete it?

No GSP anymore to Switzerland?

In the past there were always lots of seller's who shipped to Switzerland via eBay's GSP. Since beginning / mid of May 2025 there have basically been no listings at all. And those they remained don't list any postage. Does anyone know why is this so?...

Buyer paid for postage but collected instead,i did a refund for postage, how do i mark as dispatched

i had a item sold and buyer paid the postage, as he was in my area he collected instead. how do i mark as collected. I have done a refund to buyer for postage.

Change simple delivery for custom delivery

I have a buyer who chose simple delivery Evri. I do not have an Evri drop off near me. I thought I had set up the listing with custom delivery Yodel. Is there anything I can do to change this without being out of pocket. Thank you.

Refunds: "Your refund did not go through. Please add a payment option to refund the buyer."

HelloI receive the message "Your refund did not go through. Please add a payment option to refund the buyer" after I press "Refund Now" button for an item that has been returned. I never received any funds as eBay is still holding buyers payment, so ...