cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Advice

Hi everyone, I need some advice.
A seller agreed to give me a  partial refund on an item, but it has been several days and the refund still hasn’t been issued. I replied politely and accepted the offer, but there has been no action from the seller since.

What is the best thing to do in this situation?

Thanks in advance for your help

Message 1 of 6
See Most Recent
5 REPLIES 5

Advice

If you're still within 30 days and have received an item that's not as described I'd open an eBay return and get a full refund.

 

Can you provide a little more information here?

Message 2 of 6
See Most Recent

Advice

tobiasd4
Experienced Mentor

Ebay don't get involved with part refunds.

If you opened an ebay case,seller can make a part refund offer  through it, if you accept it, refund is immediate. 

Message 3 of 6
See Most Recent

Advice

Hello good evening
Thank you for your help.
I already spoke with the seller and I would like to keep the item.
The seller agreed to give me a partial refund, but he hasn’t issued it yet.
Is there anything I can do in this situation?
I told him that i agreed with the amount but 4 days gone and he never
replied again.
Message 4 of 6
See Most Recent

Advice

It is between you and seller now.

Message 5 of 6
See Most Recent

Advice

Thank you
Message 6 of 6
See Most Recent