12 month warranty not being upheld

[lindseyjac1971]

I purchased a brand new  ebike with a 12 month warranty. The bike was faulty and a new one was sent out. This one has now stopped working. Tried to message the seller as its under warranty and i think he has blocked me. Cant message him. Ive been emailing the manufacturer of the bike  and getting no replies. No phone number for DYU. What can i do next. 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.  A refund is always the best option as any replacement sent,  will not be covered by the MBG.

You could try your payment provider for help with a refund,  most offer a 120 day protection timeframe.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@lindseyjac1971