Member To Member Support

Why has the global shipping service stopped letting americans post to the UK?

I've tried to buy 2 things from the US recently and both times I've been told, "sorry, we post everywhere else in Europe, but not to the UK, it's becuase the global shipping service doesn't send there"And yes, as someone in the UK, my global shipping...

Minor issue... searching for something from sellers with good feedback (at least 99%)

If you do a search then all sellers/items pop up, including all the ones with poor feedback, which I would never buy from. Now I have their feedback percentage listed, so I can manually scan through and ignore them but this is tedious. Is there any w...

Printing Label

Buyer paid for Evri postage, but I can't print off the label, a message keeps coming up, that the buyers address information is incorrect

Resolved! Member emails with no text showing

I am receiving sellers 'member' emails from ebay which have no text! They do show a light grey box where, presumably the text is hidden somewhere. How can I fix this in order to read it?? It is driving me nuts - I'm not very tech savvy and get a bit ...

Late or Lost?!

Hi I am a seller I posted an item Royal Mail 2nd class via eBay"s shipping. However Royal Mail tracking states "we haven't tried to deliver your item yet so don't have an update" The buyer wants the item and has been waiting to long. Does it make any...

Nectar Bonus Points 3,4,5 purchases

HiHas anyone received their Bonus Points from the above promotion that were due to be credited yesterday 16th May 2024? There does not appear to be any relevant contact details on Ebay and Nectar Chat cut me off.Asking as I have not received after pu...

Voiding A Delivery Label

I recently downloaded a Yodel label for a delivery. My drop off shop wouldn't accept it they said it was too big. I then sent parcel by Royal Mail. I paid for Yodel lanel and R M label and requested mya refund from EBay. I was told I have to void the...

Charges

Hi eBay was charged me 2 times for £14.99 for private Customer but I'm eBay customer and I didn't sale anything please check and refund my money back please

Selling and item

Hello, I have sold an item collection only and have now agreed to post it . How do I claim my funds as it states I need a QR code thanks

Incorrect payment sent to me by ebay?

I made sales including postage of £8.29 yesterday - after fees of £6.59 - but was only sent £0.50 by ebay for these transactions. When I try to contact customer service, I am directed to an automated assistant that merely takes me to explaniations of...

Issue with a buyer

A buyer who recently left me negative feedback has again bought an item from me,I don't want to sell it to them and wish to cancel the order,can they leave me negative feedback for doing that

Refund issued due to pressure and threats

I sold an item and posted promptly using signed for postage as stated. A week after date of postage the buyer raised a item not delivered via eBay, so I received an email from her. I politely immediately responded with proof of postage. Then the emai...

item not received

royal mail tracking says item delivered but it was not to me the photo evidence is someone elses front door which is clearly UPVC mine is painted wood the signature is not mine not my initials also a black persons leg can be seen in the picture I am ...

Sold shoes and sent to the buyer

I had sold shoes last May 11 and sent it via post through dpd. I use the free delivery given by ebay. And now iam concern because when iam tracking the item it shows that they have the parcel and going to the receiver? Usually how many days it will t...

ebay platform error prevents marking an item dispatched or showing feedback received

I sold an item that was collected in person on ebay.Using a PC and browser. Fees have been deducted for it. The item will not update and the ebay platform returns a number or errors when the browser is in developer mode - a GET operation and several ...

Speaking to a human

Does anyone know a phone number or email address as really struggling to get advice on a issue. This is crazy that you cannot contact anyone Post office will not accept label I was sent as does not cover the cost of postage

Resolved! Item not received message from buyer then zero response

Hi, buyer told me item not received as tracking picture is not their house. Tracking seems bit messy. 1. Delivery was attempted no answer 2. They will redeliver next day 3. Manage redelivery 4. Error on tracking number.What to do?I have replied 6 tim...

Resolved! GSP

HiCan anyone tell me how much it costs to send book from UK to Italy global shipping. I can't find a table of cost

missing nectar points

Hi has anyone else still not received there Campaign: bonus points on 3, 4 or 5 purchases made on the eBay app in April, points will be issued by 16 Maymick

false fraudulent claims

i'm currently having a problem with a buyer who is claiming he didn't receive his item, however he is actually lying, he's had the item, but is falsely claiming it was not delivered, i have a concern because he's blatantly lying, why should a seller ...

Your eBay account is blocked from listing on eBay.de

HelloSorry for my bad EnglishI received this email from ebay:''We work closely with the German tax authority to ensure our sellers comply with their VAT obligations. Your data, including your VAT ID, does not match with what the German tax authoritie...

Payment

eBay says they've deposited two small amounts my account but it's been over a week now and I still can't see them in my account. I've checked the account details and they are correct. This is frustrating as my money is on hold. Does anyone know what ...

Revamping of the eBay Categories

To all Ebayers and the Ebay management.Why has the format of categories been changed yet again ? Why mess up a perfectly good format.It's not so user friendly.I am put off such revamps.For instance , in the Classic cars section, the listings of makes...

Nectar account probles

Hi. I have recently noticed my nectar account is 'temporarily disabled' with eBay. Reading through previous posts on here, this seems a common issue. How do I rectify this please. Thanks

ebay doesn’t work

hello, I cant pay, even buy it now. Can’t upload any but main picture. Can’t chat to bot. This started about two weeks ago. It’s only eBay that doesn’t work for me. Any ideas? Been trying to buy a couple of different things from different people for ...

Victim of Ebay scam - Help

The buyer asked to pay in cash on collection as they wanted to inspect the item I agreed,Buyer cancelled a payment which was refundedBuyer withdrew from sale now ebay wants me to refund a buyer for money that I never recieved for a sale that never to...

Phone bought 5 months ago now reported lost or stolen

I bought an iphone in December and worked until now. I have checked imei as it has been blacklisted. What are my options? Seller no longer on ebay.

Packlink yodel

First time sending an item off with packlink eBay, I went to the store and they printed the label out for me. Looked on the tracking today and says Being returned to Packlink Shipping SL. Unsure what any of this means as I've never used this service ...

Resolved! Postage Help please!

Hi - I want to advertise something but have always opted for collect in person in the past. I have read through the information about fees etc and read through posts on here but remain totally confused with all the options! Does the buyer pay the pos...

Heligian bulbs

Hi has any one els having trouble getting hold of heligion bulbs 117mm as they the only ones that fit my lamp i had two incorrect size come out to me 118mm which i did not ask for. Understood sellers are struggling to get this size and is it up to eb...

ebay & evri-yodel

Why does ebay rate and reccomend evri and yodel when they are absolutley USELESS. 5 packets lost since christmas. before i buy from ebay now i ask the seller to change to Royal Mail if there listing states evri or yodel. i use royal mail tracked 48 t...

Return to seller tracking appears 'stuck'

The seller provided a return label as the item was not as described. I posted it back a week ago, but the RM tracking seems to be stuck as of 13th May 2024 as 'out for delivery', so 4 days ago. The seller therefore has not received the item and wants...

How do I remove messages from buyers from selling overview ebay

How do I remove messages from a buyer from the "selling overview" ebay page. There are no options to delete or hide and if I try the reply button l get the message:"The question you are trying to answer is either invalid or older than 90 days. You ca...

Re-listing on seller hub

Is anyone else having problems re-listing on Seller hub? I am unable to do so in bulk ... only 1 at a time?

where to find the option to de-activate auto relist feature.

where to find the option to de-activate auto relist feature?

Wrong tracking number

I received the wrong item,I got in touch with the seller and they asked me to send a photo of it to them(which I did.I kept being fobbed of,so I put it in eBays hands.Today they tell me the seller has updated the tracking number for my original order...

Buyer doesn’t want the item

If a buyer wins the auction and changes their mind and wants to cancel, do I still have to pay eBay's fees as the seller? Hope someone can help.Thanks

Postage issue

I listed an item with £2.99 UK postage but the listing screen also shows International Postage £2.99 even though I haven't made such an entry. I've contacted eBay and they advise it's a technical issue which they are working on. I am just a bit bothe...

User Agreement

I've just had an email from headed User Agreement Update, with a link called 'contact us'.Why does that link not work?And why can I not reply to the email?Is there a way of contacting a real person at eBay, or are they uncontactable like Google?

China return postage. Seller refuses to pay for it. INAD

Hi allI bought a tablet from China. It's faulty. We tried everything, but it's the hardware. PayPal and eBay agreed for me to have a full refund after I can prove with a tracking number that the tablet has been returned. I've asked the seller to send...

Item not arrived

Hello, I did not receive my item, it must arrive by today, I think the seller did not send it at all. I want a refund. It seems a fake

Making offers to buyers

Can someone explain to me the rationale behind the “listings eligible to send offers” facility.I have 1500 items listed but ebay only gives me the opportunity to make offers on 313 (roughly 20%).Of those 313, fifty-nine have NO watchers.My listing ra...

Hi i am a new seller to ebay but when i try to start a listind a message appears on the screen to

Hi I am a new seller to ebay, managed to list one item to sell but when I tried to list a second item a message appears sorry there was an error so I do not know what to do please can you help, thankyou

ITEAM NOT DELIVERED

Hello i have ordered an iteam on 10.05.24 the iteam was not even dispatched until today and i politely asked the seller for my refund yesterday and the seller told me that the iteam was delivered

Listing impasse

I am trying to list a pyjama set but am being instructed to specify what style they are. None of the style options I'm being offered are appropriate....not even remotely!....and there is no option to enter my own description of style. I'm not being a...

Fraudulent use of my card after an eBay purchase

Hi all,I recently made a purchase on ebay and then a day later a company called 'movie memories' tried five attempts to use my card for over £6000 / $7500.I checked the purchases I made to see if any of the vendors where from the company above – non ...

Refund dispute

The seller has cancelled the order as requested and I've had a full refund why hasn't it gone straight back into my account I've contacted my bank too dispute this and I'm still waiting for the full amount surely under consumer rights it should go in...

New layout

Are other members having this problemI search an item pock one to review but when I press return I'm taken back to ebay start page and not to my search grhhhh

No refund from seller for battery which did not arrive. Ebay then promised refund but not received.

I have not received a refund from the seller in China for a laptop battery bought in October 2023. This battery was faulty. The seller claims to have sent a second battery but I have not received it. After many excuses for delays, the seller said a r...

My seller performance is below standard.

Maybe failed to supply two sold items over two years.Suggest my Feedback is examined.I`ll get banned even though my performance is good and my buyers are happy with me.

Packaging

Anyone else disgusted with size and packaging for small items?

Seller tells me they have refunded an item that was lost but there is no refund showing on the order

Seller says item is refunded but no record of it in Ebay or at the bank

Changed my mobile number and notifications not coming through to add photos from my phone?

Is selling meant to be this hard?

Hi! So yesterday at night I decided to list my first ever item for sale. I have never listed anything for sale before on any site, always been a buyer only so felt so nervous doing this haha. I know that it takes time for some things to sell and that...

Wiper blades

I ordered some wiper blades for my car for MOT. They turned up when my wife was home. She checked them but didn't realise they were supposed to be Two not only one so now I have one wiper blade where it clearly states it comes with Two and I can't ge...

Resolved! Promoted Listing advanced and Refund

Hi,I have a question.I sold an item for £110. It was promoted via a standard promoted listing, and the fee was around 17%, so I received approximately £80. The £30 difference was made up of a £20 promotional fee and a £10 standard eBay fee.The buyer ...

Sizing Dispute

My buyer is saying that the item they bought is not the size I listed it was, the label saysGB 20R but it isn't, I have worn it, once as I'm a size 14/16 and it was a little tight. I don't have the measurements of the item, they want to return the it...

No response from seller

I have paid a seller £69.99 it's now been 9 days since payment it's still just saying paid I have contacted seller 3 times now with know response and to late to cancel apparently and I can't get eBay to step in as apparently the receive of the goods ...

Refund

Hi fellow ebayers would any of you be able to help me with an issue. I sold an item it took so long to be delivered that I contacted the post office, they said they lost the package. I refunded the buyer the buyer was happy. Next day the package was ...

4x6 labels on one page

Am I being really stupid here?Whenever I send something abroad and generate my 4x6 labels, they appear grouped together on one page, so that when I go to print on my 4x6 label printer they are all printed on to the same physical label, really small a...

Postage

Im a private seller and my new listing wont let me add postage unless I create a Postage Policy. Any idea why?

Contact

How do you get to speak to or text an agent?

Sold very valuable coin and dispatched via Royal mail special delivery

Royal mail special delivery have made two attempts to deliver item and buyer has not been in to receive.I have a feeling he is having buyers remorse and will ask for a full refund. Am I able to keep money that I had to spend to dispatch via special d...

i got scammed

I got scammet, i bought a coffee machine and they deliver a cheap version what can i do to get my mony back

My new account

Hi I'm trying to sell something and it keeps stating "oops something went wrong" and the message will not go on my selling page

Evri postage

Hi, I’ve sold my first item and printed an Evri tracking label. Can I take the parcel to a Inpost locker?

item was not delivered Proof of delivert photo is someone elses house

I received an email with photo attached stating item delivered. I didnt receive it. Photo is not my house

I have not received an item - yet the item is now closed and I can do nothing

There has been a bit of mix up. The seller posted an item to me (very late). Then it was returned to them because of a screw up in the postage. I had paid the full price plus postage (c.250 GBP) They then opened up a 2nd item for the same item and re...

International postage

Good morning allFYI. All listings seem to be displaying International Postage even though I have blocked Intenationa postage. may not be availableeBay are aware. I have just reported it.have a good day

wont let me view or open up message from possible buyer

Hi all,listed a motorcycle yesterday,checked listing this morning and no new messages but when i checked my listing i have a partial message from someone wanting to view the bike,when i clicked on reply it say message is invalid or older than 90 days...

Stereo faulty after 30 days

Bought a stereo for my van in Jan but didn't fit it untill march/April time when I found it was faulty got intouch with seller and they were going to exchange it But then I got a message a few days later saying they could not as it was a week over th...

Proof or purchase

Does anyone know how you are supposed to provide proof of items you bought over 5 years ago. I have sold for ages and listed some items today, and they are asking for Proof or purchase.

Being charged import fees when nothing mentioned when buying

I am being charged £51 fir imort taxes from fedex on glasses worth £140!!!there was no mention of this AT ALL whenni bought these , ive checked and diuble checked the checkout page and all information but not thisno way to inform ebay either

WHY OH WHY HAVE EBAY CHANGED THE POSTAGE OPTIONS????

When you are used to all the postage options, you can adjust to whatever you are selling, as my items are all different, so every listing should have a different option, some are small and not valuable, some are large and valuable, so all need differ...

Faulty tablet from day one

Hi All, I bought a Xiaomi Pad 6 in Dec 6th 2023.It took 3 weeks to come. From day one the screen started to flicker, going black, then started to shut down. This occurred more and more. Contacted the seller on January 7th with another problem.I been ...

Resolved! International Postage displayed on selling page in error

I've listed some items. I've excluded international destinations and postage. However, the selling page still shows that International Postage applies (what the buyer sees). Why?

Updating trolley

Hi, how do I remove items from trolley on the app. The item doesn't show in trolley using web. Thanks

Expired debit card and purchasing with a virtual card

Hi,My debit card has expired. The issuer of my card offers disposable virtual cards. Can I make payments on the eBay platform with disposable virtual card while waiting for the actual one to arrive?(I asked already the card issuer but I didn`t get re...

Resolved! Ebay are not telling me when I have sold something.....

Not receiving usual emails from ebay relating to sold items. Been 20+ years working okay, but now not working, have looked at notification preferences, all okay, even ticked 'all' boxes just incase, still no e-mails informing me that something has so...

Unable to put items on to sell

Hi , last night had problems when trying to list things to sell ? Starts but when you get to second page for condition , the next page just comes up blank . Tried different ways but all comes back to a blank page ? Assumed it was an Ebay problem whic...

Listing Removed for being Counterfeit

I am a Business Seller and my item has been removed for being Counterfeit. It is my own product which comes with barcodes and is listed on my website. I have no idea why it has been removed and I have provided all evidence that this is genuine.

EBay fees

Hi there so I sold a ring using a 80% off selling fees offer but eBay have charged me the full fee I Dosent seem to be anywhere to talk to someone about it any ideas ? many thanks sam

Sales over 1600 pounds

Hello, we are trying to sale an. item for 1600 pounds on Ebay. We are not comfortable with getting this amount in cash nor with giving our full details until an electronic payment has gone through. Worried about scam buyers which I heard of on radio....

I need help, I bought an item but gave negative feedback b4 I even got it, I have a twitchy thumb

I bought something and gave it negative feedback b4 I even got it, now I don't know how that happened apart from me having a twitchy thumb at times. And the seller wasn't happy which I could agree with, but I didn't even have the purchase and they sh...

Resolved! Raising a dispute

I received an item that did not match it's description. I contacted the seller and asked for a replacement to be sent out, they said that they would issue a full refund instead, and I did not need to send the item back. After 1 week they have only ju...

editing a listing

on my listing how do i remove a comment off. it is free international posting

Listing Description

I always found it much easier and quicker when able to state myself the article that I wanted to sell. It is always a waste of time for eBay to search for a match and then come up with items that are absolutely useless for what you want to sell. Fina...

Delivery options

When i am selecting the delivery options how do i get other courier to appear?

contact agent

I am at my wits end trying to contact an agent. Says tech difficulties. My one card is working one not. Splitting the payment. Bank has given all clear, funds available ...e bay is not submitting the payment via the correct processing channel. I dont...

Feedback

I purchased a JBL Bluetooth speaker 2 months ago. Used it no more than 10 times. Now its faulty. Or it is like i suspect counterfeit. The Seller doesn't respond and eBay won't let me leave feedback.

Postage

Hi, I have an offer on some shoes but the delivery adress is in German but I am in the UK, I didn't factor this price into the postage how can I let the seller know this as I don't think £9 will cover postage to Germany

Postage label

Hi. I have sold an item on EBay but for some reasons I can't get a postage label or a QR code in order to send the parcel to the buyer. I can't cancel the order either, so basically I don't know what to do. Thank you for your time.

Return item

A quick question. Can someone ask to return a item even if your account says no returns.

Returned delivery - Buyer failed to give PIN to release goods

Buyer failed to give the courrier the PIN number to release his goods (trainers) so they have now after 2 failed delivery attempts been sent (or on their way back to) the authentication centre by DPD. This is not my problem but I don't know how to tr...

I was scammed by ebay

I sold an item and got charged extra for shipping to my card and lost money. Then they refunded the buyer with my card without my permission. I want my money back.

postage collection only

An interested buyer wants to purchase my item but lives too far to collect it. I marked it collection only as its a huge floor cushion and don't have packaging to post it and really don't want the hassle.Can I ask them to send a courier?Thank you

Cash back

I got an email off eBay about getting money back so many items I bought but now I've lost my email can someone help me to recover it thank you

When an item shown on tracking as 'delivered' goes to the wrong address.

When a 'tracked' item is delivered by the PO to the wrong address, yet shows the item as having been 'delivered' to the correct address, who suffers the loss, the buyer or the seller? The buyer only knows that they have paid for an item that hasn't a...

Selling fee dispute

Ebay charged me fees on an item i sold , buyer refused to collect so i cancelled the sale , But had no fee refund

Buyer says item hasn’t arrived but they gave wrong postcode?

Buyer says item hasn't arrived - which is a pain, but not really too much of an issue as I would normally just refund and claim back from Royal Mail - But, the buyer's postcode on the order is incorrect by the last digit. They only told me this when ...

Resolved! Buyer didnt collect from Royal Mail

Hi I am looking for some advice on a buyer not collecting a parcel from Royal Mail depot. I post the parcel via Royal Mail on 15 April, Royal mail tried to deliver on 17 April and again 18 April but no reply. They left a card asking for parcel to be ...

Packlink/ebay/evri

I want to be invited to the customer service meeting for all 3 of these large companies and positively input that making access to real customer service as difficult as possible is taken off the agenda. The fact that eBay have a link to packlink on t...

Do you HAVE to print an Ebay postage label?

HiFirst time back selling after a long gap, just sold my first item and got an email from Ebay (have pasted part of the email below) telling me to print a label AND to post using a tracked service. In the past I would weigh my parcels, write my own a...

Please explain

i got this Text message on my phone but no messages on my Ebay account. im expecting 2 items from China which shall arrive against next week and an item from UK I expect the next days. I did not answer that sms but just notified the community as no l...

Payments

Hello all, Last week I had my payments put on hold, aparently for a periodic review the review completed and the payment was paid out. This week I have sold something else and my payments are on hold again for another periodic review is this normal? ...

Waiting to be paid

I sold an item and it now says that the buyer has paid and my funds are available. I don't no how I can get these funds. Can anyone help? I don't want to send the item until I have the funds

Order

Help I placed a order for a scales first one buyer said had got lost so he sent another today I go on to see were it is onny for it to say it been delivered looked at pictures not even my house. I contacted post office they have checked and said the ...

Brought through eBay, sent with an Amazon receipt and no items brought according to EBAY what rubbis

I brought an item advertised on eBay, and when it arrived was not as advertised. On opening the package, which was in an Amazon brown bag, half of the contents was missing.I contacted the seller who said I could use an Open return through eBay. When ...

Postage

Ebay charged me twice for postage. Automated system wont allow me to request call back. Please help

I won a bid for an item, I used my card for payment got aa reply thayt my payment is on hold

I checked the bank and it was sent to ebay . still ebay wants me to pay!!!connot get any help from them at all. wher is my paymrent gone

Resolved! Click & collect

Hello. Does anyone know well about Click & collect process? I bought the item and chose Click & collect. One day I noticed that the item was delivered through Purchase history page. Although I had not received the email 'Order update - Your order is ...

Resolved! Chinese so-called UK plugs

Am I the only one who has bought things produced in China that advertise UK plug but you get this tiny Un fused plug that is a nightmare to plug in and even harder to remove.is this not false advertising?

Look for a item

I recieved a letter in royal mail post saying Invoice cash back order number 24-11543-33739 What does this mean?

taking off a listing that is on by error

eBay has put on an item twice by mistake, i need to remove one , how ? I cannot seem to do it, this website is not easy to use now like it use to be.

Had a discount code which wasnt applied at checkout, meaning I've paid the full amount, how do i get

Discount code wasn't applied at checkout, meaning I've paid full price,how do I get my discount back...

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

Return

Seller made wrong description and due to my health condition I did not find out until it's too late, I spoke to the seller and admitted that the item was described wrongly, I asked for a return and he refused,

Is eBay full of bogus buyers now

This is the second time, I've made a sale. The first was a 0 feedback buyer and now a buyer with 7 feedback and items on sale. How can eBay force these users to pay? I can't seem to get eBay help and I'm now frustrated and may ditch eBay for good.

guest check out and order not arrived

Refund and keep item?

I am waiting to be refunded by eBay for a fake product, do I have to return said item or can I keep it also?

eBay App - unable to take landscape pictures

Hi, is anyone having the same problem - using the eBay app on iPhone 15 - suddenly unable to take listing pictures in landscape orientation? Hopefully its not just me! Thanks, Chris

Partial refund on item sold over 90 days ago

An item I bought 6 months ago has failed. I contacted the seller and they offered a partial refund. eBay don't permit refunds with items sold over 90 days so the seller suggested crediting my PayPal account. Unfortunately I cannot send the details be...

te telling me the re

A seller asked me to cancel a return via ebay saying they would refund me. The faulty item is low value. They told me several times that the refund is being processed. Weeks later, I have received nothing. I don't know how to re open a return. eBay s...

UK Nectar Points

Reading some of the comments I'm glad in a way I'm not on my own.Nectar mysteriously disconnected itself from eBay so missed a few points before I noticed this.Since I've reconnected still no points being credited and no response from eBay.One can on...

contact buyer

I have sold an item but the must collect, by courier he needs my phone No and post code , but it appears I am not allowed to send it. help please urgent.

Tymo porta

I would like to cancel my order which I won last night but it has not been posted yet

Authententic Mulberry Bag failed the authenticity check

I just had a black authentic Muberry handbag sent for the authenticity check and it failed, even though it is 100% genuine. It had all the usual authenticity features, logos, brasswear, original dustcover, plus the original shop receipt. When I calle...

Resolved! Buyer opened item not received request 75 days after expected delivery.

The expected delivery date for my customers order was the 1st march, today it is the 15th of May. I can no longer open a case with the courier, how do I deal with this? eBay's policies state that the customer must open a case within 30 calendar days ...

Can’t edit listings - return policy’s ?

Hi everyone I can't seem to edit any of my listings even the stock qtys I keep getting red message saying something about my returns policy , or sometimes other messages said no changed can be made due to bids & offers but these are not action listin...

restore your selling privileges

Hi I received an email today from ebay saying they have restricted my account as a seller and to remove the restrictions i have to upload documentation showing that i purchased the items. has anyone else received this? is it a scam? when i went to th...

Wrong QR code from seller

Hi all, I requested a QR code from a seller and went to return the item but was told it's too large and needs to be with. Different courier. i closed the return thinking I could re open and get a new QR code but have discovered this isn't the case, t...

Scam please help

I bought an 3 items £667.27 from US but never received it to UK. Since October 23 last year Contact them they said they will resend and said any problems I will get my full refund back but until now no tracking so I contacted them a gain over again. ...

Problems with item pictures loading on my watch list

Hi I am having a lot of technical issues when I'm on eBay. When going down my watch list I'm finding that there are ended items still in the lists with current items rather than going to the end of the list, and also scrolling down a lot of the item ...

Can someone talk me through the actual steps I need to contact 'customer services''

Item sold for approximately £208, fees shown came to approximately £35, but money transferred to bank account was approximately £140.Should have been nearer £170 I need to query this with customer services, any idea how to contact them via email? Tha...

Customer support

Hi all. Is it possble to change a classified ad (car) to an auction? If not, how do I end the classified listing early so I can relist as an auction?Thanks. Dave

Resolved! Selling a PlayStation 5

I'm selling a PlayStation 5 bundle Horizon Forbidden West disk edition brand new and someone always asking for the serial number. Why are they asking for the serial number? Someone has said they want to check the date of the model. And someone was ju...

Ebay has removed listings and sent a notification to buyers.

I have a big issue with ebay. On Thursday, May 9 and Monday, May 13, ebay deleted a few listings for me and gave me the reason:"Your listing didn't follow our Product safety policy. Recalled and other unsafe products aren't allowed on eBay.What activ...

Evri

Went to send a parcel to evri shop and had to purchase second evri label as the scanner was saying this parcel was scanned into the shop?

Transit campervan

Hi i cant revise listing on my campervan. The info re discription is not what i wrote. I have wrote itsevral times in revise listing but it wont transfer over to the listed page. Have tried snap shot and paste it into my photos but still doesent tran...

warranty

I Purchased an inverter back in November 2023 and it has gone wrong i was prepared to return for repair but the seller said he would replace it for £10.00 carriage this has gone wrong under warranty it must be sorted out. The Velvor air jack i bought...

What happens after ebay steps in for item not received case

My main question is, when ebay give the seller until x date to resolve it does it include that last day or can the buyer escalate it to ebay as soon as it turns midnight on the day?

Resolved! GSP - Cancelled delivery as restricted item

I sold an item from the UK to be sent to the USA. It was sent to the GSP a week ago and today i get an automated email saying it is a restricted item (1930's Uranium glass) and will be destroyed. I had no idea it was restricted, surely ebay knew this...

My brother purchased a collection in person item on ebay and then he was blocked

He bought an item on ebay with card which convert the crypto currency in a real money so that might be an issue why he was suspended, but still the account suspension is not the worst thing about this situation. He said that he has negotiated with se...

Returned items by Royal Mail when could not work out ebay system .

Received two items, good quality but waist size too small. Tried repeatedly to use Return system, even got as far as Return Started on first item, ended up going to Post Office and posting it to the return addresson the package, paid postage myself. ...

Card fraud

How can i track someone that made a purchase using my credit card on eBay?

Return postage label

Buyer hasn't had return label. Any ideas on how I can sort one out as seller to get item returned

Main image not shown Gallery error code: 15

Main image not shown --- but once listing openeded it shows all images - getting Gallery error code: 15 https://www.ebay.co.uk/str/thecpu if you check most of images is grey. Tried dropping number of pictures being imported - but still no difference....

Seller sent invalid returns label

I've started a return for an item not as advertised. They sent a prepaid returns label, Royal Mail Tracked 48, but it doesn't actually exist! I've printed it off no problem BUT the post office won't accept it as it doesn't exist. The seller has, in h...

Buy now option

I have just listed an item, and one potential buyer has pointed out that the buy now option which they saw when it first listed has now diasappeared? I can still see it on my view, but buyers can't, why would that be, does anyone know?

Postage

I'm new to selling on eBay and altered the postage payment to a lower amount, on taking to the post office they wouldn't accept the large letter format saying it needs to be small parcel.so reprinted the postage label but have now been charged for 2 ...

Buyer cancellation requests

I'm trying to sell my caravan with a buy-it-now price. The buyer will obviously have to come an colect it themselves.I've had two people buy the caravan without contacting me first which seems a little odd as I expect almost any buyer would have ques...

Why when i put in offer of £10 has £12 been accepted and been charged to me?

I made an offer of £10 yet they accepted an offer of £12 and charged me £12? It's showing as vat, but shouldn't that be part of the selling price and not added later

Buyer chose a different shipping

Buyer chose a different shipping method than I selected when listing my item. They chose a shipping method that was £10 more and I have to pay it! How do I solve this

My ladies makeup, styling and photoshoot experience day is not being accepted by ebay list

Unwanted gift of experience day vouchers for 2 . automated assistant says ebay plus is not in UK (???)Similar day passes vouchers for hotels, days at National Trust venues, Alton Towers, Orlando passes are all currently for sale on ebay uk so why is ...

Bluecare Express - Potential Scam

Hello Recently I ordered an item which I didn't receive for 2 weeks with no tracking number. I mailed the seller who suddenly attached a tracking number to the order saying it was delivered 12 days ago. Seller default wins as the item is described as...

dining chairs sold that do not belong to the seller

I need help from ebay to retrieve my four dining chairs. I took them to an upholsterer in Long Eaton last year to be recovered. It turns out the Upholsterer left the premises owing rent to the landlord in January 2024 and didnot contacted any of his ...

Oxygen Sensor Nissan Note 1.4 Return

I purchased a faulty oxygen sensor so contacted seller for return & refund which they then forwarded a returns label which i printed off and posted back to them.I have contacted them twice and had no refund totally ignoring me. I have proof of postin...

Resolved! Seller demanding my address and date of birth before posting my timing belt

Hi, can anyone help me get in contact with eBay. I can't find a way to contact them for a resolution. I bought and paid for a timing belt & water pump for my Audi TT from an eBay seller. Instead of posting the item they asked me to send them my addre...

No notifications when selling an item

Hello, I do get regular updates and notifications from eBay by e-mail. However, I am currently selling an item and would have expected to receive notifications about bids, etc., which doesn't happen. Any search for articles and advice was unsuccessfu...

We're recovering the failed amount from your available funds

I've had several emails saying that they are recovering the failed amount from your available funds. I have sold a few clothing items recently but they don't havve sellers fees anymore so I don't know what this recovery is for. Is it just that Ebay s...

Received wrong item

I have received different inferior item to what was pictured opened return seller replied it has come from another seller !Lots of defensive rubbish messages trying it on got refund but no return label despite many requests I contacted eBay they said...

Dispatched 6 months ago, buyer not received

I dispatched an item at the end of October 2023, but the buyer has just messaged me directly TODAY to say they haven't received it. Have I still to do a refund or has too much time elapsed?

Identicle feedback from different sellers and positive feedback left before receiving goods

We have made a sale today for approx £1250.00. They buyer has 100% positive feedback and has been registered on eBay since 2014. My worry is that they have multiple (50+) identicle positive feedbacks from different sellers. Also they have left us pos...

GSP

I have sold four things to someone in Australia but they now don't want to us the GSP a shipping method they want me to send via Royal Mail tracked service but I can't seem to amend anything.is it possible to change this method once an item has sold

How do I list individual pc games for sale all under one main item.

I have over 40 pc games I want to list individually but I need to list them as seperate items with the buyer's option to buy one or more from a list. In addition I want to show a seperate price for each game and be able to update the listing so that ...

Payout Refund

Had an item bought on eBay for 350. The buyer was refunded 350 by eBay minus the 45.10 selling fee. eBay asking for the selling fee. Will I get this refunded to myself after I pay it?

I have not received item

Please I need help seller told me close request not arrived yet then I got nothing I don't know what I can do.please advise

Resolved! Talking with a person

Hi, I want to talk to someone about a hacked account.I cannot change password as hacker has changed the phone number too.is it possible to communicate with eBay about this? The help pages and info just send me round in circles

return

Hi, what should I do? I bought expensive item. After 1 month of using it stoped working. I want to return it but my return was just closed. It is not my fault that it is not working. Why I can not returm it or exchange?It was gaming graphics card and...

Buyer wants a VAT Invoice / Receipt

A buyer wants a VAT invoice. I personally do not pay VAT as I don't earn enough. Do eBay automatically charge VAT? If so, how do I access a VAT invoice? Any advice would be appreciated.

automated feedback

Hi ive just chatted to ebay over the computer with what i thought was a simple question but the person i asked didnt seem to know, can anyone here let me know?Ive switched on my computer, gone into ebay and noticed an extra feedback, feedback says Eb...

Money taken from my account from purchases that have not been made

£0.99, £30.69, £4.99 have been taken from my bank account It says I have made those purchases but I didn't There is nothing I bought on those days that are those prices I did not make a £30 purchase at all And I didn't make a £5 purchase on the 10th ...

return an item

i wnat to return an item as a guest i have tried more times but they did not response me. when they reponse me to sign emai. when i sighn the email they ask me you are already registered. i dont know what haapen. please help me.

Reducing maximum bid while winning

I am presently winning an auction with current price of £132 and maximum bid of £165. I still want to buy the item and keep my winning bid but to reduce the maximum automatic bid to £140. There seems to be no way of doing this without retracting the ...

Item not returned

I had sold an item to a customer who was no longer happy with the item and requested a refund. eBay had forced the refund yet I am still to receive the returned item. This has been a couple months now and no only have I lost a valuable item but I was...

Fake sambas

Hi, I bought some adidas samba trainers which had in the description that they were 'og, original box' etc. UK delivery was supposed to be 4-6 days and it took maybe a day more than that which isn't a problem. My problem is that they are fakes and ob...

warranty return

i purchased an item that states 5 years warranty in August 2022. they item is now faulty & the seller is not responding. when i goto go through the money back or open a dispute it won't come up with the item as it only does my recent purchases! can a...

Help

I just sold an item....the buyer said he said he did not realise that he had to pay 20% vat. He then told eBay of his mistake and eBay cancelled the bid. Is this right or fair? It should be the buyers responsibility to acquaint himself with the rules...

QR code incorrect

Hi how do I get this sorted please , I have sold an item , buyer has payed postage yodel to door , I clicked print label and my QR code shows Royal Mail 85 p second class letter .The item is a medium to large parcel . How do I get the correct QR code...

I could not use a post office RQ and I did not get the refund

Hi, I would like to be call if possible. I could not use a post office delivery service because I was sending a battery and I had to but another ticket or method for sending it, and after a week I did not received the refund for the post office servi...

Promoted Listings

HiI received a message from ebay concerning my promoted listings and offering some hints and tips in search criteria. It says "use negative words", how can I use negative words? Can anyone give me an example please?Thanks

Tariff code for Germany

Hi, need help finding a Tariff code for a skateboard deck going from UK to Germany. thanks

Return request closed and not able to appeal

A seller has sold me a defective item 09-11360-18536 and closed the case for return and I cannot appeal this.I am upset that the item had a bodged repair was was unusuable and in this circumstance I should be able to return it.The seller has not repl...

Why has 'Manage Bidders' option been removed?

I recently had a bidder make me an offer on an item below my asking price.I decided to accept and then guess what? No response, no payment.Just imagine the consequences if the boot was on the other foot ... No response, no order sent.Anyway, decided ...

No sales

Promoted listings upgrades and what have you increase ebays revenue without actually increasing sales. The place is like a ghost town - what do we have to do to get Ebay working again?

Seller will not send a pre paid label when they are the one that has to pay for return postage....

Hello Sorry i wondered if you could help me. I am sending an item back and the seller has agreed to a return which they pay for but will not send me a pre paid label and have asked them many times ....They send me messages to send it to their address...

sending a refund

Hi, im a seller, i sold a item i can no longer ship a day after it was sold. I want to refund however its suggesting the money will come from my bank account rather than ebays funds on hold. I did not recieve the money into my account from this purch...

Where are my refunds?

Ok, so I bought a phone off eBay. The seller was a scammer. eBay saw in my favour and issued a refund. This was on Saturday the 4th May. On the 5th I bought a tablet. The seller cancelled the order within half an hour and also issued a refund. Monday...

Why should I pay for return postage when it the item was listed wrongly

I have received an item which is clearly not what I ordered - why should I pay the return postage?

Product Recall

I have an email informing me that a product I purchased may have been recalled or pose a safety hazard. It was a lithium battery but I am not able to identify a date or order number from the ebay email, which refers only to item number.As I have purc...

Cannot make return/refund form work

I have bought and received an item off Ebay.The item does not work.So I followed the procedure for obtaining a refund, which has worked well in the past.Unfortunately on filling the form properly, I cannot proceed, because the Confirm button is blank...

Item not received

So I made a purchase 1st may and it's still not arrived seller told me multiple times it had been posted but nothing I was provided with a tracking number 12th may and no parcel known I rang Yodel 13th may and they said the label was purchased but no...

Buyer refused delivery according to tracking

Buyer opened a dispute saying they didn't receive item. Looking at tracking, delivery was refused three times and now says return to sender. I haven't received the item back yet. Where do I stand?

items not arriving and seller not responding

purchased an item over 10 days ago. it hasnt arrived and no response from seller. unable to view purchases to get ebay to step in because ive purchased it as a guest. just caught in a loop with articles of how ebay can help in these situations. which...

EBay recommended courier charges

I recently listed 4 bikes and 3 sold. Woohoo I though, however the recommended courier charges listed by eBay £17 was so far away from reality I have had to spend an additional £60 on courier charges and £20 in petrol charges to satisfy the buyers. i...

Reporting inappropriate messages

Reporting inappropriate messagesneed help cant seem to find any answers how i can contact some on ebay

Received Funds but item returned

Hi everyone, I recently sold an item and the purchaser gave me an address which ended up being incorrect. They then gave me another address and I amended this with the courier. The courier attempted to deliver to the new address but someone at that p...

Returns Problem

I got a request for a case to be opened as the buyer said my item was damaged. So I bought the label for them to return the item. But now it says that eBay has refunded the costs of the item for the buyer, not out of my pocket. Which I guess is good....