warranty return

[kirky5816]

i purchased an item that states 5 years warranty in August 2022. they item is now faulty & the seller is not responding. when i goto go through the money back or open a dispute it won't come up with the item as it only does my recent purchases! can anyone help please ?. thanks 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  I fear it's too late to, to ask help from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.