Member To Member Support

Payments on Hold for sales made today

Hello, Not had a problem with payments until now, sold 2 items today & the amounts are not in my Ebay balance as normal.They say pending on both transactions which is odd can I send the items now or must I wait till funds cleared.The Label is availab...

Checkout fails as my address is recognised

Hi I'm in the UK trying to buy an item in the USA (which the seller has agreed to ship), but checkout fails as it seems my address isn't recognised on eBays postal address database. I've bought plenty from overseas in the past, without this issue. Tr...

Charged VAT even though we are both in the UK?

Won an auction on eBay UK, both the seller and I are located in the UK, but when I try to pay I get hit a VAT charge. These are not the pennies they charge on shipping and buyer protection. In my last 100 orders these has never happened. I contacted ...

ebay agent based in ireland gave garbage advice so told them to do 1 then payments blocked

ive had numerous garbage advice from agents based in ireland so now ignore there suggestions or any advice as it always turns out false or a financial loss now called last week regarding a case was told i dont have a choice in the matter and are liab...

Cannot list - error message all day

Is anyone getting this error message today? I cant list at all, I have loads to upload. I’ve cleared my cache, re-downloaded the app, updated the app, tried online on google & edge. I need to list urgently as I’m losing money, thanks

How do I claim refund for postage paid not used?

Sold item recently with free postage,used Evri option but printer broke so even though I paid for label to get address,I posted via royal mail and paid myself. eBay told me to get refund as not used but not sure how thanks

Sold item with postage but delivering myself

I sold an item which I am delivering myself as the item is too large to post. how can I amend the sold item to show I am delivering myself as opposed to posting?

Buyer: Item incorrectly listed as delivered

Hi all, I made a purchase in Feb. It didn’t arrive. I received a Royal Mail slip in the post for insufficient postage. Contacted seller who denied this was them. I couldn’t prove it either. Paid additional fee (was legitimate form and website). Aroun...

item brought then told they come from china

just brought a item #376249883841 sanding sheets, the sellers status say's london , so brought item then get message , Dear Customer:Thank you for placing an order in our eBay store. We will arrange for shipment as soon as possible after you read thi...

Offer

I had an offer but it automatically declined how do I contact bidder

Verification

I’m having trouble trying to buy something it asks me to verify that I’m human and then the pictures do that then it goes through the same process again and again just won’t let me buy it

Listings stuck in drafts

Hi all, Pretty new to the selling game and just use it to get rid of stuff cluttering the house. I've sold a few items recently, however I'm trying to list more and they won't publish. Instead just spins for ages and then ends up in drafts. This cycl...

Withdrawal funds

I’m trying to withdrawal money to my bank account, I complete the amount apply it and press withdrawal, it then spins but goes back to same point. Any suggestions or do I need to contact eBay if it’s just me having this problem? Thanks

Wireless Fence System Receiver operation notifications or test features

Receiver settings and operation notifications

Refund Postage Only

The buyer lives close so I offered to deliver by hand and refund the postage. I find it impossible to refund the postage only online. How can this by done.

Resolved! How the selling price is set?

I don't understand why my item https://www.ebay.co.uk/itm/178121489804 is being sold for a price much higher than I asked for. I asked for £240 but it's being listed by nearly £300!

Refund - Completed confused, eBay has issued a refund without item being returned / issuing label

Hello, can someone offer some guidance. I had a return request for an item (first time) and when I clicked the return it showed a number of return label options. I had no direct communications with the buyer. I purchased a return label (I wasnt given...

Simple Delivery - Item Damaged

I bought an item which was delivered via Simple Delivery, but it was damaged. When I message the seller it says: "This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit...

New Evri email receipts

Sold three items, eBay defaulted to using Evri, I paid and printed out three labels, my wife took them to the Evri Parcel shop where she gave them my email for parcel receipt and tracking. Two weeks later when the buyer is upset at not getting his pu...

Issue Regarding Selling promotions

I would like to raise a concern regarding my selling promotion eligibility. It has now been over one year since I started using my account, and my first order was received in May 2025. More than 90 days have already passed, yet I am still not receivi...

Feedback query

In the last 12 months I have had 53 positive feedbacks (I have sold more but not everyone leaves feedback)I have had one negative due to the fact he had to pay duty on it ( a £20 item so not much) and now my rating has gone down to 97.9% I think this...

Parcel still sent to authenticator

I sent a parcel on 30 April is it normal that it still says sent to authenticator and now it’s 9 May if it’s not normal what do I do?

Seller has been paid by Ebay but the buyer has not recieved the order.

Dear Ladies and Gentlemen, I want to share a very distressing episode.I bought and paid for this bag on Ebay via Visa on November 3, 2025. I paid 781 CHF for the bag.Since the tracking claimed that the bag had arrived at customs, I wrote posts until ...

No gift vouchers in UK

Does anybody know why eBay doesn't offer gift cards in the UK, but do in the USA. I buy quite a bit from Amazon and receive gift cards for birthday and Xmas. However I also use eBay a lot and as Amazon has increased the price of Prime I have cancelle...

Restricted business account suddenly after 22 years Please advise

Hello,I’m reaching out in the hope another member maybe able to provide come clarity as to my situation.I have been a business seller for 22 years without any problems or policy violations and suddenly I find I have my account completely restricted.e...

Completing a listing for sale

A listing appears to be going through but after a few seconds it reverts to list this item.or save for later

Resolved! Unable to make best offer on desktop

I have been experiencing this issue for a couple of weeks.When making best offer (as a buyer) using my pc i get an error saying ebay has refused to connect. I have tried chrome browser, firefox and brave, all of which show the same issue.I have disab...

Listing not allowed due to policy violation.

Hi,I am trying to list a promotional teddy bear produced by Whitbread Pubs and Bars in the 1990s. My listing is a getting flagged as violating the alcohol restrictions - again, it's a teddy bear.I guess this is a key word issue, but I have tried re-w...

Variations when selling

Hi, I'm a private seller selling a few books which are duplicates in my collection. As they are books in a series, I understand the best way to set up a listing would be a single listing and then create variations for the different book titles. But I...

Relisting unsold items

Is anyone else having problems re listing unsold items

How do you report a crooked seller

I was a fool and paid cash for an item that was faulty and poorly described . Seller now ghosting - needless to say .

Resolved! Trying to sell a item

What do I need to do to start selling, I’ve certified my email and phone number and added a payment option but it still won’t list my item is there anything else I’m missing

refusing to put my listing live for no apparent reason.

Help needed - On clicking on 'list it for free' button at the end of creating a listing, the system flashes a red message across the top of the screen, then immediately re-displays the 'complete your listing page' I have just tried to 'list it for fr...

Marking items as dispatched without printing prepaid label

Hi,I've sold 4 books to same buyer, but as they were offers it generated 4 different packing labels, obviously I've sent in 1 parcel but how do I mark as dispatched and enter tracking number with having to print these labels, I can't find any drop do...

Postage costs showing incorrectly when a listing is posted

I have listed a few posts in the last week (private seller), each time selecting 'post or collect' with a minimum cost of £3.38 to post (small parcel <1kg) for the seller. On each occasion, when viewing the listing immediately after posting it, I hav...

bank payments I cant access my payouts as the bank acct for them i havnt had for 3 yrs. i can do the

I cant access my payouts as the bank acct for them was closed 3 ys ago. I have done everything ebay suggested but when i put new payout acc in it wants me to put in previous acct number to complete it.However i dont have that closed acct number. Any ...

Here are the listings you reported that are included in this decision: Item: 117163916701 Samsung HT

This is not a question of listing content. This is a case of fraud ! I purchased this item through eBay, all trace has disappeared, my purchase is not shown on my activities, I have proof of payment and initial recognition from the seller with confir...

New laptop defunct within 9 months

I purchased purchased a new laptop from a seller. Intially I was happy with it, purchased another for a friend; I then had issues with switching off, then switching on/off, now my laptop bought August 2025 and hardly used is defunct and my friend is ...

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Account restricted

Hello sir I am a ebay seller my account is restricted because of high selling risk please remove restriction fron my account to continue selling on ebay True regards

Missing parcel

Hi it says my parcel has been delivered but i haven’t received it

Resolved! Listing suspended for non-existent violation

My most profitable listing 194049465192 has been suspended by the "ai bot" for an alleged violation of the live animals policy. I have appealed and provided the following details: This listing does not offer any animals for sale. Nor do any of our ot...

LOST PARCEL

Not had this happen before but just wondering if there is someone who could answer my question please? I sent a parcel to a buyer which went missing. Having used e-bay's simple delivery, they sorted it all out and refunded my buyer and I have to say ...

A box has come up giving me an option to change from a large letter to a small parcel?

I have sold an item that simple delivery says is a Royal Mail Large Letter. However when I click on the postage, a drop down box allows me to change to a Small Parcel. It says at the top of the drop down box, that I will not be charged. I am not sure...

Has anyone else seen this rubbish. After 20 years i can no longer sell cb or ham radios?

I feel I am being singled out be ebay, I have tried to list my cb radio 3 times and it says it violates ebay policies, as you can not sell anything that transmits and receives, so am I to take it that thousands of radios are not permitted to be sold...

Late postage

Hi. I’ve got a buyer that requested postage that is 4 days later than my deadline. I need to post it by 12, he wants to be posted later (16). Am I ok to do this ?Thanks for your help

eBay Balance Payment Issue

i tried to buy something with ebay balance, but it says this payment method is not available please try another one, then i tried to find a fix and i went into payments -> funds, and saw that it deducted the money, £105, from my account then refunded...

Collection from home totally messed up!

I booked a collection from home by Royal Mail for my parcel as I always do when I sell something. Then I realised my parcel was clearly a small parcel, not the large letter specified by the Simple Delivery label. And since I also noticed Ebay have re...

Wrong Postage

Why is it that Ebay, default to a more expensive postage every time, a single card defaults to Large letter £2.72 rather than £0.91 small letter.Or a large letter defaults to small parcel. I f you are buying a single card for £1.00, almost everyone i...

Seller overview

ebay have updated my seller overview page. Previously it would say what items were being watched so I would then send the watchers an offer.Anyone know where ebay had moved this to or is it simply they dont display it anymore?

I'm selling an item on an auction and starting at £50. A small parcel will be sufficient but royal m

I'm selling an item on an auction and the starting bid is £50. When it sells it'll go as a small parcel. I've looked at royal mail compensation and I'm concerned that I won't be compensated for the full amount if it gets lost. How can I change the po...

Guarantee

I purchased a set of car wiper arms in December 2025 but they have already stopped working. I have contacted the seller only to be ignored. Can I do anything about it?

Simple Delivery

There are no suitable parcel size or weight options available in Simple Delivery for my item. What should I do?

Posting

Hi guys,I’ve just sold a y2 iperesspresso coffee machine.How do I go about posting this as it’s 32kg and it won’t let me enter the weight in as it’s assuming it’s between 10-20kg thank you

Money

hi I had a balance turn up in my account I asked the question was that money? Mine was told by one of your representatives on a chat like this that it was so I spent it and now you’ve asked for it back. I am now cancelling my eBay account

Resolved! Received Offer from Buyer with two addresses

In Review offer the Post to has a different address to that shown in the Buyer Profile. As I'm a private seller what issues am I likely to encounter. Should I just ask the seller where to send the item or that they should update address and send new ...

issue with a supplier

Hello everone hope you will be fine i was working with a supplier and scammed me and recieved all the money for the orders and sending the customers cardboard in place of there order soo what can i do i refunded everone but it caused issue on my acco...

Refurbished Laptop

I purchased a refurbished Windows laptop a while ago and Windows has just gone inactive and I cannot reactivate.

EBAY REMOVING BAD FEEDBACK

I bought these on eBay as 10mm x 3mm received them knew they was the wrong size immediately, as i bought them to replace and old set I had which were 10x3mm. So I measured them and sure enough they were 10x1.5mm way to thin to be the same as the 3mm ...

Wrong size sliders

Sliders bought in wrong size, so two hours later I contacted the seller to ask if I could stop the parcel being sent out? They replied saying just Too late, already sent out. i said sorry for inconvenience. There was no help given their side. I want ...

Item went missing in transit. Buyer asked to return item.

I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...

Selling my bike

Hi,I am trying to list and sell my ebike on eBay, it is preventing me from doing so. I started by looking for the same model bike as mine available for sale on eBay,to get a ball park figure of current prices. My bike is UK manufactured and meets all...

Collection of item

A buyer paid for postage but collected instead. How do I change this to get my payout as it says I need to post the item. Worried I mylar not get my money and now dont have the item. First time seller

I need large item option nit showing up for the listing ?

The size I need not showing up did before why not this

Buying from Europe

I’m looking for some advice on an item i purchased from Germany with international shipping to the UK. The item was posted with DHL with a tracking number the last tracking notification says delivered but no parcel came to my address on that day and ...

Top rated seller polices

Hi there,I was wondering if anyone could help with this?Get recognised as an eBay Top-rated SellerAs a Top Rated Seller, you get a badge on your listings when you offer delivery services that support tracking on items that cost more than £20, a free ...

How to claim back on damaged item

Item I sent was damaged in shipping, buyer correctly refunded with that reason, but I'm not sure where the insured money is returned to. The ebay balance says "This net total excludes your refunded, cancelled or unpaid orders", and that "If your item...

Parasol. Bought last June. Put away September. April 2026opened.

Bought a parasol from out-sunny.June 2025, put it away September2025.opened it back up April 2026. one of the arm snapped at the joining area between arms. It ‘s been more than3 months, they said they can’t do anything about it.I told them I have my ...

Cancellation of order

I recently purchased an item ( 306335963514) on the 27 April and paid immediately for it, the seller would not respond to any of my communications re; collection, so I purchased a similar item from a different seller (as time was pressing as it was a...

Turn off notifications for ‘lives’

I don’t know how this was set up on my account but I open a notification thinking it is about a purchase and get some fella shouting at me about Lego products, it is quite jarring and very unwanted.

Ai created incorrect information, on an item i recently sold

Ai generated a listing with full details that were later on found to be incorrect. The buyer wants a refund because it’s the wrong part for their car. where do I stand with this? There is nothing wrong with the item, the listing has full explanation ...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

Shipping a bumper to Germany

Hi all, looking to sell a bumper to Germany and wandering why global shipping programme won’t allow the buyer to purchase ? It’s been enabled and the bumper is ready to go. Or does global shipping programme not actually mean global. Thanks

Resolved! Order cancellation query

Hi there, I placed an order by accident and upon realising requested a cancellation. I have not heard back from the seller and the product is of a considerable amount.The product has not dispatched yet. My concern is what if the seller ignores my req...

Negative Feedback Help Needed!

Hi, I just sold an item to buyer he gave negative feedback before delivery but I delivered item and buyer kept It I requested buyer to remove feedback but he is not removing but I done my work with honesty now what to do??

Forced arbitration around payments

Anyone out there who can get their heads around this 'forced arbitration' around payments issue.It feels to me that perhaps we are being asked to accept something that might blow up in our faces financially, I wonder if it is due to the discoupling f...

My account is showing an order as overdue for posting but has been dispatched. How do I sort this ?

My account is showing an order as overdue for posting but has been dispatched. How do I sort this out by having it show as dispatched? ?

I refunded 100 to a buyer and then eBay also give her a refund

I refunded 100 to a buyer and then eBay also give her a refund so I sold item for 100 and now I lost £185 how

trying to get refund from

Hi, i am in need of help. I had ordered the same item twice by mistake,which i realised within a few minutes.I contacted the seller immediately and they acknowledged and cancelled one item, however ebay the next day said i could not cancel. Therefore...

Is this the correct action to take on eBay?

Hello everyone, I just had a very interesting experience with a seller on this app. I bought two iPads from this seller, which were listed with the description "Minor Fault". However, when I received both of them, I discovered that they had more issu...

FED EX FINE

I have received a fine from fed ex for an item i returned. The label was generated by the seller. They are not responding. it also seems impossible to speak to a human about this at ebay?

Partial refund, WHY!

I order some parts and the total was just short of £24. They did not arrive. The courier sent a message saying they had been damaged in transit. EBay looked into it under buyer protection I assume and sent a refund of under half (£11) of what I paid....

sold item collected but potage was paid how to change this

i recently sold a ps2 slim the customer collected the item but i didnt realise that when they purchased the item they had also paid for postage, so how do i change this as collected, i dont want to cancel as the customer will in effect get a free ps2

How would you respond to seller regarding my wanting to return an item NAD ?

These were advertised as Dark Purple Soft Touch Silicon tulips, imo they aren’t dark, more mauve & look cheap plastic quality. She’s based in the uk, so not sure what she means about expensive return. What would you reply with? as I’d have to sell on...

subscription

I've cancelled my subscription, but eBay is still trying to charge me for the next month. How can I sort this out straight away?

Why its not showing buy it niw option

Why its not showing buy it now option

Need help: Used my own postage by mistake – can’t add tracking or mark item delivered

Hi, I need help updating the delivery status for an item I sold. I accidentally used my own Royal Mail Special Delivery postage instead of the Simple Delivery label. The item was delivered on 5 May and the buyer left positive feedback but the status ...

Overdue oder

My order has not arrived for almost two weeks now and I contacted the seller no response. I contacted ebay to help they were told my the seller that it will arrive and the case was put on hold. My order was a phone, no answer, no updates from the Roy...

SELLER - Edit quantity - Dispatch time is required.

When in Seller hub - Manage variations and I try to change the Available quantity I get "Dispatch time is required".When I press Edit listing I get "Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please t...

Simple delivery

HiI thought the whole point of simple delivery was if damage happens in transit the seller is covered. The buyer normally gets to keep the item, the buyer and seller get refunded?I sold a steelbook box set in a tin, packed extremely well, but got dam...

age verification for blades

options for age verification

Refurbished laptop

Hi,I've just bought a refurbished lenovo thinkpad t480, which arrived today. However, noticed a couple of issues, which I messaged the seller about. 1) There's a fresh copy of windows installed, however, after going through the initial windows 11 set...

Help

Hello, I cant reach customer services, the chat has a permanant error and i dont have a phone number for anyone here in the uk, i need some help which hopefully you may be able to provide. I refused a cancellation request for an item as the buyer was...

Wanting to set up a listing with multiple editions of the same magazine

Hi there, I have around 30 different copies of a football magazine from the 1980s. I would like to create a listing, which I have seen on ebay, which allows buyers to choose copies from a drop-down list and therefore doesn't mean I have to create 30 ...

IMPORTING PRODUCT FROM AUTODS TO EBAY

I COULD NOT IMPORT PRODUCT FROM AUTODS TO MY EBAY STORE. THE ERROR MESSAGE IS THAT THERE IS A MISSING INFORMATION ON MY EBAY ACCOUNT AND I COULD NOT LOCATE THIS MISSING INFORMATION. EVERYTHING LOOKS RIGHT TO ME. CAN ANYONE HELP ME OUT PLEASE

Resolved! end of selling process

I'm coming to the end of auctioning a vehicle. I have an acceptable bid and am preparing to sell it. what is the best method of receiving the money (several thousand pounds) and when can I safely hand over the keys and documents to the successful bid...

Resolved! Need to check postage label was created correctly

Took a parcel to the Post Office today and the worker said postage was too low, only covered up to 2kg.Came home and checked and the email with the label says up to 20kg. Is there a way to tell if the worker simply misread or if my label has been cre...

Seller is ignoring my messages

I bought a set of headlights over 90 days ago from a company on eBay. They seemed fine and I took my car for an MOT and about a month ago. The mechanic told me that the adjuster motor on one of the headlights doesn’t work and the headlight needs to b...

Evri Nightmare Again

I am needing to vent a little steam following another Evri non delivery nightmare. I cannot understand why after repeated problems with this courier E-bay are still using Evri as a 'simple delivery' option.I ordered 4 items from the same buyer in a w...

Return

I purchased 2 dresses and they both arrived in one package. I want to return them both so started a return procedure. Ebay refunded me for one dress but not the other dress. I have returned both dresses in the same package but now cannot get a refund...

Does ebay have customer service team or is it manned entirely by Useless ai bots?

My listings keep getting removed because they apparently “don’t follow out product safety policy”. I’ve read the policy in detail and my listing abides with all 2 of the points that they have for that specific product. There are also several other li...

Where has my ended item gone?

I listed an item instead of saving it as a draft. I ended it, and then went to save it as a draft, but it has gone. On the drop down list for listings, the ended items category has gone. Have the messed around with eBay even more? Does anyone know wh...

Buyer doesn’t want the item they brought.

I have sold an item and after a week the buyer decided they didn’t want them anymore. They asked me to cancelbut EBay wanted to charge me fees so I said no and that she needed to sort it out. She has now told eBay that she hasn’t received the item an...

Fire risk - eBay won't help

There's an item for sale that I considered buying, but I checked if there had been any product recalls that specific item with that serial number has been recalled due to fire risk. I've tried to let eBay know but they do not care

I didn't know we can't sell Cake Forks here

Hi, this listing is for Cake Forks, not knives Revise it please Regards Gill Fulford

Posting a big parcel

I have a huge parcel it's 95cm high.Who do I post it with and how do I change it on eBay please. The only thing that comes up is Royal Mail option.

Knives & Bladed items policy

Ebay's restrictions are becoming ridiculous now. This month's removed items are an electric corded planner & a pair of salad spoons.. neither of which would be anyone's weapon of choice !!

Selling

Iv advertised an item in a fair and honest way and really fairly priced. The buyer has posted some derogatory comments which I am not happy about. Ive asked her to return the item. No money has been exchanged to my knowledge. The buyer has not respon...

Resolved! Postage supplement?

Was offered Simple Delivery service but now I have packaged up the article (shoes) it exceeds the stated 2kg limit. What do I do now?

Customer service phone number.

Hello. I have the following problem. I ordered an electric bike from eBay, I paid for it through PayPal. The bike did not arrive, the seller is not sending it because the bank has opened a dispute. The bank claims that everything is fine and the mone...

Listing with variations won’t load

I’m trying to create a listing with variations and every time a click list itcomes back with errors one or more items are below £0.99 and one or more items have no title. this is not true. But when go onto to variations matrix there is a duplicate wi...

Unable to generate postage - Evri

I'm getting the "It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments." error message when trying to generate a label. Googling suggests logging out and back in, clearing ...

Resolved! Been scammed

I received an item which did not work as described. I contacted the client, they said return it and they would refund it. I did so and the next day they closed the return case. I never got a refund. So now I've no item and no refund, yet eBay says (t...

eBay live not working

Recently tried eBay live for the first time and it's quite fun. Went to go back the after a couple of days and I get an update required screen every time. No update available and uninstalled and reinstalled the app and still get the same thing. Any i...

Uying

Hi , im looking to purchase an item which has 3 days left ! It is rather large and difficult to post and is quite a distance from me , however it seems I am in that area today , the seller is ok with my offer , how can I pay and collect item today wi...

Invoice doesn't add up

I recently made this puchase (goods arrived today). The price is quite clearly displayed and waht I expected to pay (plus postage I suspect). The invoice appears to be nonsense to me - i.e. doesn't add up and consequently an invalid (probably illegal...

300 free listing not counting down

Mine is not showing how many free listing I have left!!!

Item I won that needed collecting

Can anyone help eBay has released funds without my knowledge of an item i won last year I was to ill to collect now the seller no longer has my item but eBay released the funds with out a security code and now have closed the case eBay need to refund...

Technical Issues with Selling Page, Inbox, and Payments - [megha.eshop]

I am writing this email to report multiple technical errors I have been facing on my eBay selling account for the past few days. Despite several attempts, I am unable to manage my business due to these persistent issues.Specifically, I am encounter...

Iphone

What does ebay mean by list local???? How do I enter the iPhone competition?

Lost or Late delivery item

Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...

Password

My phone is not accepting my password. I know its right as I get in on my tablet.

incorrect sized boots

Bought a pair of boots advertised as size uk10 but they were us10 ( making them size uk8 ) seller agreed a return . The Post Office has made 3 failed delivery attempts what should I do now

Unpaid offer

Buyer made an offer but payment was unable to be processed. The offer remains active and i cannot reduce the price of my item due to restrictions. How can I remove an offer that hasn't been paid?

Bank Account for Selling

I stupidly changed my bank account details today after selling an iPhone. I then changed the account back to the original one. Will the funds still land tomorrow as per usual, or will they be delayed

Get ebay involved

I want to get ebay involved in a dispute as I have returned a faulty item that is under 12months warranty and they gave not replied to me regarding a refund. Its the 2nd one I've had to send back. There appears to be no option on the conversation to ...

Unable to access Inventory

When I select Inventory from the Listings menu I get the following message: “Something is wrong, Please try again.” So, I am unable to access Inventory Using the “automated assistant” does not provide any help. Does anybody have any ideas as to what ...

Issues with log in

I cannot login or access my eBay. When I try to log in, a message shows saying "invalid access token". I re-opened the app (on the home page), clicked my profile and the page just shows a message "server unavailable.I'm a bit perplexed, I'm wondering...

Refused refund

I have been refused a refund as seller said she doesn't refund what's that all about she then told me to use a different site not ebay

Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

packlink postal slip bought while on ebay, want to cancel slip

bought a postal slip with packlink on while on ebay , want to cancel slip, item selling had to cancel, paid for postal slip never printed or posted, never used, need some sort of refference number form ebay, any ideas? also can i please have ebays em...

Sofa warranty

Hi all, I purchased a brand new sofa in here last August. The seller said it had a one year warranty on the reclining elelctivsl component. The seller is not responding to my messages or emails, as the chair needs to be repaired as the material isn't...

Resolved! Going on Holiday

Hello! Can anyone help? I know in the past I have put in place a notice on my listings when I have gone on holiday. I have been searching for how to do that but can’t find any information. Thank you

Postage mistake

I’m a seller and I’ve run into a situation today. For two of my orders, the buyers selected and paid for Evri Postable shipping. However, by mistake, I purchased Royal Mail Tracked 48 labels through eBay and posted the items at the Post Office.The tr...

Help

I recently sold an item and for some reason the item was put down form in person collection, I sent the item via tracked delivery and the buyer has now received the item, how do i update the status of the item as received by the buyer?

I bought a SSD and thought the price was too good to be true, and it was...

Saw these drives listed and they were extremely cheap. Bought one just to test it as there is now way a 4TB SSD would sell for £60. When I first took the SSD out of the box, I saw that it was made in "Chian" which was red flag number 1 for me. I then...

overcharged on simple delivery

Listed a CD at £5.49 with freepost. IE I pay £2.72 simple delivery charge.Item just sold and I've been charged £3.40 simple delivery.Tried sell similar & simple postage shows at £2.72Has it gone up today, glitch, early Friday shenanigans?

UK bladed item cutlery verification issue

Hope someone can help. When trying to buy cutlery sets, the uk site needs verification for bladed items. But when I fill out the card information, it refuses to accept my card expiration date and doesn’t say what format it wants it ie 0X/XXXX or XX/X...

Very Disappoint as Business seller

I recently converted my private eBay account into a business account. Today, when I started listing products, I was first charged listing fees, and in addition to that, eBay will also charge commission separately on every product, which is around 12%...

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...

A seller has asked me to return an item because the item sent was the wrong it

A seller has asked me to return an item as apparently the item sent was a perfect one and I should have received a chipped one which I wouldn't have bought if I had realised what are my options

Plastic Clarify for Cars

Last year (July 2025) I purchased the above product. I obtained four bottles and could not wait to try the product out. When they arrived it did not work and suspect it's just water.I left negative feedback and the company wanted to give me 25% refun...

Can a seller's posting be edited?

I posted an item for sale and wanted to offer free p&p but Ebay automatically posted a price for postage. Can this be edited?

how to do you report somebody

i bought something of ebay in december and its stopped working seller not getting back to me cant get to talk to nobody on ebay

Constant Live promo notifications in ebay app help

Hi there, i know we can not get rid of the horrid Live button or the Live stuff from the home page but can i stop getting spammed in my ebay notifications section of this app with Live crud I went into settings and push notifications and deselected t...

Feedback disappeared

My feedback has disappeared from my profile page today using my mobile app. I tried clearing cache, reinstalling app but it's just gone!

Resolved! Lost Feedback

My feedback has disappeared today. Can anyone explain why this may have happened please?

Faulty item

I purchased a silver bracelet which I have worn twice, in the month of purchase, bracelet has now broken. I have contacted the seller who eventually agreed to send me a replacement as they don’t accept returns. I raised a return request due to no con...

Double charge for postage by ebay?

Hi there, I incorrectly chose a postage label for a package i was sending to a customer, and then voided that postage label and chose the corect postage label to send with the package I thought what i did would cancel to payment of the original posta...

I have listed an item at £390 but when you click on the listing it comes up at almost £100 more why

please help as to why I have liked an item at £389.99 and yet click on the listing it comes up at almost £100 more , I have tried to contact eBay and automated response is useless and no option to speak to someone .....extremley frustrating

Duty paid on valuable items sent out of the UK.

Yesterday I took an item to the post office to be sent to France ‘international tracked and signed’ including additional compensation up to £250. I was expecting as previously and stated in The Royal Mail current pricing brochure to pay £13, a figure...

All feedback has disappeared when using my mobile

All feedback has disappeared when using my mobile- either on the app or even by using the browser to get to the website. But feedback is available if I use my computer. I've done all the things suggested when I googled the problem. I have cleared the...

returns & refund request

I have sold a brand new unused item and the buyer has stated that they've used it approx 12 times in a 2 week period but is now claiming it is faulty and wants to return for a refund. Anyone got any

Counterfeit product returns

I received counterfeit product from seller. I ordered Dior face palette. I have attached photo. I done swatches and as you can see from the picture sparkles only sit in top. I've got full refund now and after that seller asking to return product. Wha...

Why us ny reviews and feedback by customers not showing?

Why is ny reviews and feedback by customers not showing on my selling profile?

Resolved! Faulty Item over 90 Days

Anyone know how to get through to eBay customer services? The seller isn’t taking messages, the AI is going around in circles and I have a £300 wine cooler that’s lasted 10 months. I’ve spent hours going around in circles.

how are we supposed to inform ebay of technical problems with the software if there is no help?

For the last 2 days I've been getting the error message ‘Something is wrong, Please try again’ when I try and enter the ‘inventory’ within ‘listings’ within ‘seller hub’and there is now no way of contacting Ebay to report faults or ask for help.

trying to add a listing - No postage policy is available

I have sold loads in here in last few weeks, but I tried to change some settings on delivery and when listing it comes up with No postage policy is available. Listing must be continued on website. This listings requires a postage policy, which can on...

Free pick up

I wanted to buy DVDs from a seller only 10 minutes from my home.I didn't want to pay delivery as the seller said it was free to pick up.I went to pay , there was 3 options1st normal post2nd faster more expensive post.3rd pick up for free.I was only a...

i have funds on ebay , but cant access to pot to pay for other purchases

as per above , when i sell ebay says i have 132 pounds , but cant change the icon to say use it ? how can i resolve this please ? best regards

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

Postal discounts for two separate items that pack together?

A number of buyers have asked me this question.If they buy two separate similar items from me, and ONE delivery fee would cover the combined size/weight - does eBay simple delivery take this into account? Or do they have to pay TWO delivery fees (whi...

open request

i orderd a wooden bench for 153 but it hasent arived i canceled by mistaken on request for moneyback garenteed when can i open up a new request ion this item that hasent come or hav i lost my 153 or can i open up new request on the item as canceld by...

Selling with reserve price

Hiim trying to sell via auction/ buy now but with a reserve fee.its not letting me!either it says minimum reserve must be £50 or it says it needs to be £40 or less each one I try it suggests the other! Help please!

Scam Buyer iphone

I sold an iphone 11 online and the buyer stated that the handset had a cracked screen when they received it. I accepted a return, but when the handset arrived, it was a different iphone 11, same spec, but different imei and serial numbers. I have ope...

Purchase not showing in purchase history.

I bought a book from World books and returned it for a refund. They’ve received it but haven’t issued a refund. The issue is when I go into my purchase history the books isn’t being shown so I’m at stale mate! Has anyone else had this problem?

adding cost for extra packing

how do I add additional postage fees to a listing that requires extra packing materials to protect it as there are glass elements to it that will require substantial card and bubble wrap to post?

Resolved! Nintendo switch game arrived with smashed case

Hey, looking for advice, i have sold a game for Nintendo switch, it was wrapped in bubble wrap and put in cardboard envelope or a bag. It was smashed when it arrived. Got damaged in transit. Buyer did not request a refund but i want to fixed that for...

Evri Postage Label not available (again)

I've had to make a refund for the second time because when it came to printing off the 'Evri Next Day Tracked' postage label, it's suddenly not on the option list, with the only options being 'InPost' or scan a 'QR code'... there's no other way of co...

Battery issue

I purchased a battery last year, as it had a good reputation. This has been used last year while camping with a solar system perfectly fine. I have gone to check it out having put it in the garage over the winter and it no longer working. I have trie...

Parcel delivered to wrong address

Hi I can’t get through to custermer services as my issue isn’t listing in the help boxes. 2 parcels supposedly were delivered to my address using tracked 48 but they were delivered to another address . There is a photo when I go to the post office we...

Resolved! Faster Payments

I am wondering why I haven't qualified for Faster Payments, I have made over 40 Sales and cleared the £150s so Im not sure whats stopping me. Some help would be much appreciated.

Payouts on hold

I received a message saying that my payouts are in hold because my bank details need updating. ( Even though nothing has changed from my side). I have tried many many times for FOUR days. I've even deleted my bank account details and added them again...

What are ebay doing with postage?

So now an oversized item can't be over 61 cm ? When will ebay stop making these ridiculous and unnecessary changes .. is the guy in charge got schizophrenia or severe ocd? Its just 1 stupid idea after another.... not long ago you could send pretty mu...

Low Visibility Issue With Sneaker Listing

Hello, could you please explain how it is possible that in one of the most popular sneaker categories my listing has received only 1 view in 1.5 weeks? It seems unusually low and makes me wonder if there could be an issue with the visibility of the l...

Buyer reported

Hi a buyer received my goods but is saying that they received something elsethey Even have a picture of the box of the new item I sold and the instructions I sent with it - but they have put an old product with it and requested a return. i reported t...

'Make offer' directs me to 'this page cannot be displayed'

I am attempting to make an offer with a seller that we have agreed a price on an item. Every time I attempt to put an offer in, ebay sends me an error message saying that it refused to connect. I have tried to make the offer on both firefox and chrom...

BID Retraction

Good morning, i recently listed an item with a reserve, i had a few decent bids then 2 people really over bid to see what the reserve was i think, they both then retracted their bids and the item reverted to the last legit bid placed, i feel this had...

Error code 3013

Hi,I am unable to purchase as i get a message error 3013. How can i resolve this

Remove ebay live bleep from the app

Hi, Is there anyway of removing / hiding the aggressive push of ebay live from the app? ebay seriously *bleep*ing me off here, I don't care about any of that. I contacted support but they didn't understand that I wanted it gone from the home screen a...

Stuck in Endless Verification Loops Since 2 April - Need Help

I’m hoping someone from eBay or the community may be able to advise because I seem to be stuck in an endless verification loop with no resolution.My account was restricted on 2 April 2026. I immediately uploaded the requested colour copy of my passpo...

Sku

Why is there no sku number still on app been over 5 months now needs fixing

Customer's not being able to buy some products in my shop

They get a problem at checkout: We ran into a problem. Please go back and then try to check out again.Its not just one product its a few, and its nothing to do with there internet settings as its different buyers on the pc and on the app, this has be...

Help for eBay removing an item I am selling

EBay said an item I am selling goes against their policy. I read the policy, it did not go against the policy, but I updated the wording in the listing to make it explicitly clear. EBay’s resolution thing said I could re-list the item as long as I up...

Case closed

Hi..an item i recently purchased did not fit my motorbike..So i requested a returnThe seller refused, then the case was closed and im unable to appeal..I know now i should have said item is not as described then seller would have to refund...Is there...

My cell phone IMEI is blocked.

I made a purchase on February 12th, item number 287137999152. I've been in contact with the seller for over a week to resolve this situation, and in our conversations, he admitted that the phone was blocked by an internet provider. He didn't mention ...

email verification requireed

Trying to send a message to a buyer and it keeps asking me for a verified e-mail. But the e-mail in the personal settings on the account info section clearly shows that the email IS verified??Any thoughts?

Can you sell a Metal cosplay sword on eBay?

We are looking to sell a replica / cosplay metal sword and eBay have come back and said it’s a prohibited item (knives / blades) . It’s the vampire day blade, but is not a real sword…more for display or cosplayers?

Item not as described

Received an item, which has been clearly advertised bigger than what it is from the image shown, “large” being used to promote. Seller not interested just repeats same thing when I try to contact them. Any advice as I can’t seem to get hold of eBay i...

I posted items

Buyer accidentally selected collection. I posted the items but can’t mark as despatched because it still says collection

Order sent pics were accurate showing wear on boxes and on description but now they are saying there

Order was sent acurate pics snd description showing boxes now they are saing there unhappy

eBay technical issue

Hi everyone, I hope you’re all doing well. I’m posting to get an update regarding my seller account, which is currently restricted. I recently upgraded my account from personal to business, and all the required tasks on my side have been completed. H...

Small size despite sending a note to the seller

Seller sent small size despite me sending a note and the seller insisted a larger size will be sent

Buy it now

Are there any costs with "buy it now" and no "offers allowed"

authenticity guarantee

My Omega watch advert didn't show the authenticity guarantee. How do I add it ?

Cant see purchase

i cant see a purchase i made when i log into my ebay account. However i have an email that shows me my tracking of the item ect and was getting worried. can i not see my item when i log into my ebay account, as i purchased it when i was not signed in...

Resolved! Help for an item purchased but not yet posted (even though there`s a tracking number). Refund wanted

I made a purchase of two pairs of Shimano cycling cleats. but the seller has since stated they do not have both the pairs as stated. Offered a refund or take as they are. I would like a refund. However, the seller already has a tracking number but ha...

Resolved! eBay closed request before it was resolved

Hi, eBay closed my request before it was resolved. Does anyone have experience of how to address this? My purchase was damaged in the post in March and did not arrive. The seller has documentation of this from Evri. The seller has a good rating and p...

Refund for faulty goods

Trousers where zips have broken

Collection Only?

I want to sell a 8' x 4' Model Railway which will have to be Collection Only as it's too big to "Post". You used to be able to include this but now there only seem to be "How to post" options. Any suggestions?