Member To Member Support

Errors

Dear Sis madam. Hope you're doing well,I wanted to ask if you got any complaints about network connection or its just mine,I been trying to go to my ebay account but its keep on saying its error can you please help?

Help! I am not seeing any recent feedback from buyers. Unless no buyer is sending any? Any clues?

Hi, lately i’ve not seen any feedback as a seller? It’s unusual. Any ideas?

Post item later date

Hi my buyer has requested that I send the item on the 28th of may however now the order is processed and says need to be posted by the 22nd Do I have to do this ??

eBay banning sale of all hatching eggs??

HI All (and hopefully eBay policy team if you are listening), like over 10,000 of you out there, we (used to) sell hatching eggs through eBay (as well as other online platforms). we have been here doing this since Feb 2020 successfully. We are regist...

Contacting a Seller - Message failure?

I am trying to send a message to a seller to enquire about a potential purchase, but I keep getting the "Send Message Failed. Please try again" error. It doesn't happen with any others. Am I inadvertently blocked by the seller, or are there other dar...

Simple delivery

My item which is for sale in UK is a small coffe cup and saucer. Weight of 431 g.Dimensions of box meet the criteria. Price is above £10Simple delivery is telling me it is not eligible for simple delivery.I have been plodding through for hours and ca...

Message to buyer

I sold an item then incorrectly added my telephone number to a message for the buyer to contact me to arrange collection. The buyer responded requesting the best day to collect. I have tried to respond to this message however eBay now appears to reco...

Return

I hope you are well. I recently tried to return the kettle base I purchased from you, as unfortunately, it does not fit my kettle. You had kindly accepted the return earlier, but due to a personal situation — my child has been unwell — I was unable t...

Your listing didn't follow our Offering to buy or sell outside of eBay policy.

I have relisted now and it seems OK.However, I can't see the problem with the original listing. This item had been up for 10 days and when it didn't sell I relisted at a reduced price and that is when the problem showed up. How come? I would apprecia...

Suspected con

I bought an item and received it on the 16th. On the 18th the seller cancelled the order and sent me a refund that I never asked for. I had given a neutral feedback as there was minor damage that was not in seller's photo. Starting 2.30am Sunday morn...

I have sold an item which I need to post, I selected to have the postage label emailed to me but it

I need to post and item, I selected to have the postage label emailed to me but I haven't received it, the item says that it has been depatched and I have to purchase another label. I need to get access to the original label, the chatbot is absolutel...

QR code postage not accepted at post office...

Hello, I've just returned from the post office with the package I was due to post. The post office staff didn't know what was wrong, hadn't seen the problem before, said I need to contact ebay. The label created for postage from ebay wasn't accepted....

Contact ebay

Where is the “call” option to be able to talk to someone??

Why does my basic postage rate of £2.94 just to £13.11 when customers in the UK see it?

I have had a number of occasions where I put my standard basic rate postage of £2.94 then for some reason this shows to buyers as £13.11 for a tiny item. Some have gone as far as paying this. I am in the UK and the customer is also in the UK. Any ide...

Shipping to USA

Chinese bowl visible to buyer in USA but when they try to buy says cannot ship to USA

Resolved! Cost showing up wrong.

Hi, does anyone know why my listed sales are showing as more expensive than what I've listed them at?I have a listing for sale at £140 but when I click on it, it shows a price of£174.32Im a private seller.Thanks for any help? Dez.

Sale cancelled twice and only partial refund

Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...

Resolved! Global shipping activated on listing but customer says it won't allow me to ship to them?

Global shipping activated on listing but customer says it won't allow me to ship to them? I've checked the listing and the Global shipping is enables, the customer is in the USA and that country isn't blocked or anything? Could this be that Ebay isn'...

Buyer protection

The buyer protection is being deducted from my final amount and I’m a private seller. I thought the buyer pays this

Nest doorbell

The bell arrived today I cannot put it up parts are missing seller is disputing with as they are saying this is what was being sold I no longer want the item as parts are missing and want a full refund I sent the sellers pictures the handyman cannot ...

Postage query on 2 items to same buyer

Hi there. I’ve just sold 2 items to one buyer. Buyer happy to pay 2 x postage (I did offer to refund one of them). I’ve packed the parcel up, printed off the postage labels but I’m now thinking that I won’t get the funds for one as used only 1 postag...

United States

Why has United States disappeared from my shipping options on my listings?

Wrong country and currency

Hi, could anybody help me. I am a new user. Try to sell the items that left from my daughter’s party. I am in the UK but eBay put dollars and shipping US in delivery options by default. How to fix it?

Delete - Require Immediate Payment option

Hi everyone. I’m trying to list an item. Not listed for years, its all changed! I must have selected somewhere ‘buy it now’ but then realised I didn’t want that, so it now set up for an auction. It now won’t let me set my listing for sale, it’s sayin...

Rubbish quality

Any one had problems with rubbish quality goods

Business Funds on hold until buyer has received the item..The payments are relaesed within 72 hrs...

Just got this from Ebay..I have been a seller since 2023..A business seller since feb 4th 2025....All payments received the same day...Then this message from Ebay We are making changes to the way we process payments on eBay. Going forward, we’ll make...

Refunds

I had a motor & gearbox for sale and a seller message me for a cheaper deal out of eBay upon collection so i declined and instead listed a cheaper one that was working just not as clean and slightly more worn they accepted and purchased the item now ...

Selling

Can anyone tell me why everytime I have to relist items that are not automatically listed that although when I listed an item & showed a postage price that I have to add it again. So frustrating.

Contacting a seller

Is there any way I can contact a seller, although they don’t currently have any listings active?

Click and Collect option not available as option as a Seller OR even when searching for items

I have just spent the whole morning talking to 4 different eBay support people trying to resolve this but something is just not right. My situation remains unresolved.As a seller: I am enrolled in Click & Collect. However, none of the items I have li...

How do i go about sending big really heavy items back plz

Hi how do I go about sending big heavy items back plz

Why my ordered item is not yet posted till today

Why my ordered item is not yet posted till today and I was supposed to receive it by 22.05.2025

I semt item.via royal.mail.instead of Evri how do i change this on ebay to get paid

I sent item via royal.mail.not evri as indicated how do I change this on account to get paid

Confused how labels work...

Hi. So I use the 'custom postage' option rather than 'simple delivery', due to the postage delivery costing less - Yodel is cheaper than Royal Mail, so I'd rather choose that cheaper option so buyers aren't paying more, partially because why charge t...

Item not received

I bought boots and not received item I have contact seller to no joy and got receipt but not showing up on my eBay account

Payout

Hello, I changed my payout on the 10th and had to wait for eBay to deposit and withdraw £0.01p, I contacted support and they said once they take the penny back I can withdraw straight away, however, today was the planned day for the direct debit of t...

delivery

Being asked to pay for delivery on an item supposed to be free

Payments on hold

ebays continued hatred of its sellers seems to continue. I’ve been on this site for years, selling occasionally, but have now had my payments suspended and mysteriously I need to verify my bank account. The instant verification wont work on an iPhone...

Global Shipping is NOT sending to the USA because of "tarriffs". No warning to sellers or bidders!

Global Shipping is NOT shipping from the UK to the USA because of "tarriffs". No warning to sellers or bidders! Found out today from calling in twice...too late to add other shipping methods to listings. Just wanted to give other sellers a heads up.

Postage label

Hi!I bought a jacket (order 05-12808-15894) and Im gonna return it because its broken. But I bought it as a guest, I didn't log in to my account.So when I'm clicking on the link in the email that says "Print label" I get sent to to Log in site. And w...

Receiving the Postage Fee and Using Your own Courier.

Hi - I've recently sold an item on ebay through an auction and I advertised it with a postage fee for a small parcel. The successful bidder paid for the item and the postage fee but all I saw was the price paid for the item. The option was there to p...

refunds

i cannot refund a customer, ebay keep asking me to update my payment method i have two cards registered and it wont take paymeny from either.there is plenty of money on both accounts.

No deliveries to Sweden anymore?

Am a frequent buyer. Now can’t purchase anything. At checkout no seller deliver to Sweden even if the original ad says it does. Has eBay changed the setup?

EBay will not allow me to withdraw my money unless I download the app this happened tonight

Tonight eBay will not allow me to withdraw my sales money unless I download the app.Has anyone else having this problem

Payment vie eBay

Hi all I've been left scratching my head I sold an item for £14 after deduction it would be £11.30 which is due today for some reason £5.12 shows up as payment then it disappears!! Is eBay having technical issues?

Resolved! Giving eBay feedback

I want to give eBay feedback on the new simple postage system as I can no longer ask for the postman to collect parcels which is hugely inconvenient as the post office is a six mile round trip. Any suggestions

Empty box scam

So there are very sophisticated scammers on eBay this seller sent me an empty box delivered by Amazon so the scammer has FBA account with Amazon with empty boxes and a scam letter inside the box. Lists items in this case 2x 1kg Lavazza coffee beans o...

Help

Has anybody found a way of talking to an agent to report an item not received and an unresponsive seller.

My card was debited but the message said insufficient funds. Seller has not received any payment.

My card was debited but ebay message stated insufficient funds. Sellers has not been notified of purchase

Fake goods

I purchased a gift for my son for Christmas and they have broken but under the manufacturers warranty. Went to Apple and was told they are fake. Can I get my money back from eBay or the seller as they stated they were genuine Apple AirPods?

Combined postage

I am trying to combine postage on 2 items but eBay only have the option to charge one postage fee which doesn’t cover the cost! Any ideas

Engine

Hello, I have a problem with an eBay seller who sold me a broken engine that I sent back under warranty and he doesn't want to send me a new one or give me my money back. I have all the purchase and return confirmations. Please help. he has been igno...

Simple delivery on cobining postage for offers

Hi I have had a customer make 2 offers which I have accepted, they are small items and the postage can be combined. However because of not at all 'simple delivery' the postage has already been paid for and I cant refund the postage. I also cant see a...

postage

hi ive been doing the simple postage but the new ebay system wont let you adjust it to give discount for mulitply items ,im having a lot of buyers cancel because they want discount on postage why are ebay not allowing this.

Can't trace another copy of a book

(Manchester United)I have a copy of a book 'What the Red Devils Said' by Gudjon Ingi Eiriksson ISBN 9979776897 - 9789979776895 but I cannot trace it any where with a Google search. Has anyone ever seen a copy please? It seems to be a perfectly normal...

How do i mark as dispatched, when I've sent item by royal mail instead of evri

Theft

Buyer bought my item I paid for deposit for delivery the buyer knew exactly what he was buying when he received my item he informed eBay was not as described eBay paid him all money back in the meantime he was asking me to accept a big lower price an...

I trying to pay for a item I have to verify my bank details for my age but it's not letting me

I'm trying to buy a miniature train start it's in my basket but it keeps sending me to verify my bank details for my age I've done all that several times but it won't do anything to let me get back to the page

Unsure if my refund was cancelled by seller

Hi, Ordered some shoes on 25/04, it said they were posted on 29/04 but did not arrive. Contacted the seller (communication has been sporadic at best) on 17/05. Opened an appeal the day after and they replied sating they had not in fact posted the sho...

Charged twice for 1 item

Hi, i have been charged twice for 1 item. I can see payment was made on 16th of May and same payment on 19th of May. I bought only 1 item. What should i do now? Seller is not responding for my messages.

Simple Delivery Postal Charges

Is anyone able to help with my query that I posted at 12.41pm today please?

Bid cancellation

Hi. My winning bid was cancelled before the bidding the auction ends for no reason from seller side. All I get was message from eBay that my bid was cancelled. Can he do it for no reasons?

Available balance incorrect - includes postage

Simple Delivery costs are dealt with between the buyer and ebay and as a seller I don't part with that money or get it reimbursed, I merely select the correct parcel size and choice from just two couriers.So when ebay sends the available balance foll...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

Charged twice

Placed an order for a number of items the order day, however when i checked my banking app it stated that i had had paid for all the items twice individually and i definitely had only bought one of each.

Collection in person.

I have no option to offer collection in person when I list an item why is this

No collection code

A buyer arranged with DPD courier to collect an item from my home which they did. My buyer nor DPD had a code I could scan to confirm collection. Now ebay won't release the funds until I have the code. Any ideas what I can do about this? I'm worried ...

Pictures are not uploading on items

Have added a few items today but the pictures aren’t uploading. Never had this problem before, wondered if it was an eBay IT issue?

Missing toolbar in my ebay for overview, orders,listings, marketing etc?

Hi the toolbar at the top of 'my ebay' is missing all of a sudden in firefox and i have tried everything to get it back, included cache reset, loading firefox in safe mode etc. wondering if anyone else has had/has this issue and can help? the bar tha...

What were Ebay thinking when they designed this terrible "Simple" shipping system?

So... I started using the "Simple" shipping option as recommended by Ebay and it is terrible. It assumes that multiple purchases listed as under a kilo for each item must weigh a kilo per item and adds a kilo to the shipping weight for every item in ...

Combined postage how do I request a combined postage invoice?

How do I request a combined postage invoice

Postage labels

Hi, I sold some shoes recently and as I was buying the label my computer crashed and when I went back on it showed me I had purchased 3 labels how can that happen? I have now sent them using one postage label but how can the system allow you to buy 2

Hi, my parcel didn't arrive. Its arrive to Miami but i live in Uk. My shipping address is in Uk

My parcel didn't arrive. Was delivered to Miami. I live in UK and my shipping address is here.

Hacked

My account has an order placed to the US how do I cancel it.. I've changed the password to my account but the help section doesn't give any help

cant seem to contact ebay

i want to speak to live agent but its no where to be found

Message to bidder

How do you message a bidder

Update payout method when my account got restricted

Hello eBay Community;I am selling for the last 1 year,After selling on accounts on ebay,I make a good profit.But now eBay restrict my Account and hold my Payouts.Now Payoneer has closed my Account[Pakistani Seller].Due to restriction placed on eBay a...

Didn't scan the code, buyer not replying to messages

Hi there,I recently just sold an item in which the buy has come and collect the item. It's been a while since I sold anything for collection so had no idea i needed to scan a QR code or input a code.I've folled up by messaging the buyer asking them t...

'Send Offer - Eligible'

Does anyone know of a way to get rid of a 'Send Offer?' - I always check this link as I sometimes do send offers to interested buyers but it would be useful to get rid of the 'send offer' option for individual items that I don't want to send offers o...

Seller no longer on ebay!

Hi all,I recently purchased the new Prismatic Evolutions set off of a seller from eBay.As I've went on my mobile app to check the tracking of the item, I noticed they no longer have a page on eBay after I purchased the item.Is this normal? When I pre...

Account support

Hi, i made an account on ebay.co.uk but i want to shift it to ebay.com how can i do it. so i could sell globally

Problem with printing postage label

I bought an item which was defective. I got the return accepted email and the print postage email. When I clicked on the print link, it responded with a message “ Something went wrong. It’s not you. It’s us. Please go back and try again.” I’ve tried ...

Return

Hello,I want to return my postal package. I have messaged the seller, but they haven’t responded and haven’t provided me with a return barcode or address, so I don’t know where to go to return it.The product is fakeThank you

Forgot to ask for buyers code

Buyer arrived early, my husband handed the bike over and did not get the code from the buyer.how can I get the money for the bike?

Seller name search?

Hello, Is it possible to search for the name of an ebay seller, for instance if a commercial company also has an ebay account as a seller, or if you've seen them before on ebay but can't find them in your history?Thanks xx

Purchased item and not arrived

I have paid for item money has gone from my account, it hasn’t been posted so no tracking info it hasn’t arrived and the seller is not responding to messages how do I get my money back

Evri. Paid postage twice

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

VAT refund

I was charged VAT. France to UK purchase. But the item was shipped to a French address. How do I reclaim this VAT charge ?

Resolved! My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate

My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate. I have tried to contact eBay but their virtual support say it's been delivered. I have contacted the seller a few times but he won't help me

Buyer stated that electric product was faulty and needed a spare part

Hi all. I sold a brand new ceiling fan/light a few days ago and was messaged by the buyer shortly after it was delivered. He said that the fan was not working after an electrician had wired it up. He also said that the electrician sourced and fitted ...

Unable to find item using item number

Hi,Have been given an item number by a friend but when I search using my account it fails to find the item.I am in the UK the item is in USA. I am searching worldwide and all other options in regards to item condition. Any ideas why i cannot find it?...

Hi. I wont to post 4 magazines to the same address can i save money and just use the one label

Hi I won't to send 4 magazines to the same address can I use the one label for all and attach them altogether

Invoices not displayed from business sellers (and other glitches)

I was just getting used to obtaining invoices for purchases I've made (which I use for my own accounting) but I've noticed there is no invoice available when buying from a business seller (and hence no breakdown of VAT and other costs). This seems ma...

Reduce postage

My buyer has bought something from me and paid , but has now bought something else and wants to combine postage , how do I do it ?

Postage

Why doesn't the preview of my listing represent how I have set postage up? Whether I select buyer or seller pays, the preview shows 'collection in person'. I have selected 'postage or collection in person'. I seem to have an issue with this each time...

Should I Be Concerned About a Buyer Not Collecting Their Item?

Hi everyone, I’m looking for some advice regarding a recent sale. I sold an item on eBay and shipped it via Royal Mail’s Recorded Next Day Delivery on the 13th. The tracking shows that the courier attempted delivery multiple times, but each time, it ...

Fergot Pass words

Does anyone know how to retrieve password from your PayPal account

Why i can find 3rd party postage option in my postage preference.

I found some seller using third party delivery service from uk 3-5 working days. But on my account i dont have option

Postage

Does anyone know why Im being charged for postage to download a label and send an item when the buyer should cover the cost ?

verify age by credit card

I’m 55 and trying to purchase some cutlery. I get the blades security safeguard stuff but one option of credit card is very poor and mildly offensive for people who don’t have one and therefore can’t purchase the item. Does anyone have a way around t...

If something's not broken, don't fix it!!! (Postage)

I've been selling as a private seller, random things, on ebay since 2002. Throughout this time I've managed any changes Ebay have decided to bring in, but this Simple Delivery postage is, for me, the worst change ever! Firstly, the cost Ebay decides ...

Is this a scam? Last minute cancellation - but then wants to proceed.

Help!I have just sold my car on ebay - literally within the last hour.Within minutes of the winning bid being placed and the auction closing I received a cancellation request from the buyer. I also received a message asking me to give him my contact ...

VAT charged incorrectly

I purchased a coin from France and was charged 20 % VAT but the VAT charge should have been 6%. How do I contact Ebay to get this corrected?

Simple Delivery Postal Charges

I need a ‘Simple’ explanation please. Since ‘Simple Delivery’ was introduced should I have changed any details on my pre ‘Simple Delivery’ listings? I offer ‘free postage’. Last week I sold a jacket which was listed pre ‘Simple Delivery’. When it sol...

Resolved! Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

Why is bad feedback left at top on selling pages ?

I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. V...

Why is my listing video being rejected

I have been trying to uploaded a video to a listing and it keeps getting rejected by Ebay. The video is 37s long, 20Mb and in 720p format. It is simply a video showing me turning on a navigator unit I am selling to demonstrate that it powers up OK. W...

I think my buyer is a scam

I'm a first-timer selling on eBay, a couple of days ago got a confirmed buyer for a £1400 camera I'm selling. I was a bit suspicious of a haggle-free offer being made for the exact price so soon after it went live. Having accepted the offer, I receiv...

To the eBay management or customer service I got a little issue why I’ve been charged for one item

To eBay management or customer service I got a little issue here why I’ve been charged twice from the eBay for one item I bought the cost price £14.86 I’ve been charged twice for my account. Please can you resolve the problem? I believe some mistakes...

Refund for void labels

Hi I recently sold an item and didn't quite understand the QR code label's and ended up purchasing multiple labels and realised it came out of my balance I was getting for the item so I voided all the extra labels I bought but it's still taken the mo...

Getting a refund.

I sent some crockery to a buyer via Evri and it arrived badly broken. Although it was well packaged when I posted it sadly it arrived damaged. How do I claim my money back from Evri?

Does anyone have the contact number for eBay

Does anybody know contact number for eBay ? Thank you

Advise Negative Feedback & Strange buyer

HICan anyone advise. I sold an item 17.5.25. Contacted buyer saying it would be in the post the next day. Had the following message back " Greetings, and thank you for the info. I shall leave feedback promptly as usual when it arrives with me. Blessi...

Postage price

Anyone please know why when I pick a postage price from the list of delivery services I choose track 48 when I finalise it the price goes up. I know the item price goes up because of buyers protection but I’m sure it’s not on the postage as well.than...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

Cancelling an order

My husband realised he had made a mistake with an order, wanted two two of the items, entered 2 and accepted, pushed buy, realised at this point he hadn't deleted 1 so now the order is for 2 is 21! cancelled straight away and received an automated me...

HANDBAG

Hi, i placed a bid for a handbag, the SELLER contacted me & asked me to CANCEL the bid as they had SOLD it.i contacted E Bay, told them everything & they E Mailed me to say it had been cancelled. i was still getting UPDATES regarding my BID & apparen...

Postage type setting

When I’m relisting an item why does it revert to simple delivery when previously it was set to custom. It’s annoying and takes time to go in and change every listing that is being relisted every time. Stop changing the settings on my listings.

Payment on hold for 48 hours but now 7 days

I tried to request a pay out but said my bank details were incorrect (they aren't, I've used the same ones for years) and prompted I change them.I duly did so and advised a 48hr wait to check details.48 hrs is up, New message flags as up to a week ?A...

Listing won’t publish

Hello,I’ve created a listing for a VW camper a that I’m selling but it won’t publish, I keep getting the message that some has gone wrong EBay’s end. I’ve tried on my iPad, laptop & phone but nothing is working….any suggestions?

Delivery

I listed a item on eBay and in my listing in the description I have put “This will be delivered to your local parcel shop, you will need ID to collect” after about a week of the item been delivered to the parcel shop the buyer had put a item not rece...

Available funds not available

I have over £100 from recent sales but the money is not showing as available to withdraw, despite the funds from the earlier purchases supposedly being available from the 14th and 16th May - more allegedly due to be available today, the 18th. I am on...

simple delivery

hello just wondering has anybody had an increase in return requests for damaged items received since SD started? Ive been a private seller for 12 years..never had one.....and then suddenly 2! It seems pretty odd, because I take real care. Of course i...

Resolved! Buyer gave incorrect delivery address

I sold a dress printed a Evri label and sent the item. (My advert showed Evri only) Item is now being returned to me as the address on label was for a Spar Shop, apparently they do not accept Evri collectionsBuyer has now asked that I refund or send ...

Seller wrongly claiming 'unpaid' thus unjustified placed restrictions on my purchasing

I found a message from an unnamed person / operative of the charity ' It should be possible to hold sellers to legal requirements of fairness and accountability that befits the magnitude of eBay .eBay was mentioned three times live on the Red Carpet ...

Seller Portal account

Hi,I'm trying to create an account on the Seller Portal, but I keep receiving the following error:"Sorry, your account was not found! Please ensure you are using a Business Account to use the Seller Portal."Could someone please clarify the steps or r...

I feel I have been scammed

Hi I purchased an item on eBay, paid via my credit card, and received an email from eBay notifying me of the pruchase and confirming the estimated delivery date. A month later, the item had not arrived, and when I checked the eBay app, it was not lis...

Resolved! Buyer says item was stolen from doorstep after yodel delivery

My buyer says he thinks the item I sent through yodel was delivered and that it is stolen. I have a delivery receipt. He has lodged a not received through eBay and they have said I need to resolve it. Do I need to contact yodel? Or do something throu...

Seller problem

I have sent a new cold pressor machine, i am not sure if it was broken by the buyer or got damaged in transit. now what to do?

Buyer changed mind

Buyer bought my tent but requested cancellation on same day. Refund has come out of my ebay account but I haven’t received their payment. I’m now out of pocket.

Assistance Needed: Convert Individual Account to Business Account (UK-Based Seller)

Hi eBay Community,I hope you're all doing well.I originally set up my eBay account as an individual, but I now run a UK-registered Limited Company and would like to convert my account into a business account to reflect this change.I’ve checked my acc...

Collected purchase does not match description

I would appreciate some advice regarding a purchase l collected today from the buyer. I did a 50 mile round trip to collect a collection of magazines which the description said were in very good condition. The seller was a nice lady who met me at her...

Simple Delivery

I always offer free postage on my items but since simple delivery started all my items have been changed to buyer pays without my consent. I have over 500 items so this has caused me a lot of work going through them all and changing them back to free...

Items not received

Paid eBay seller a lot of money for box set. Said next day delivery not arrived. Then asked me. To pay him again but through bank. Did this, he refunded me and I sent another payment into his bank. He has messaged me a lot ! Saying that he has sent i...

Fail to add item to basket

An error occurred when I tried to add an item into my basket. Then I failed to add it into my basket though the successfully added window pop out.Error report: 325126893667(9999)

Broad Campaign

If we are running a broad campaign and get multiple clicks. How do we know the actual keywords we got clicks on?

Car fraud

I bought a car that was advertised on here as excellent condition from a seller in birmingham.. part exchange my really good car, they delivered at night, i have never been able to drive it as the engine has a big oil leak running onto the exhaust an...

Items I have listed for selling do not appear on ebay

I have listed several textbooks for sale on ebay. However, when I go back and search independently on ebay my items do not appear(even though I am typing in exactly the same heading as I have on my listing)What is going on? Thank you for any help

International posting

I went to my local post office to find out how much compost an item to America. It was £54.46. now the sale has gone through it is telling me to use packlink and to pay £83. How do I get rid of this so I can use my localpost office? im not paying £83...

Resolved! Question about Live Animals policy UK

Hi, I've read the Live Animals UK policy, and have also looked at various message threads both here and in Seller Central, but am still a bit confused... If I have understood the gist of things, eBay's decision to ban the sale of live animals in the ...

Charged twice for a label, can I get a refund?

I printed the label off myself but I also recieved a barcode that I downloaded to my documents too but wasn't sure what it was for, and thought I had to print the label off myself, since I wasn't going with the simple postage option. I printed the ba...

Trying to return to old account

Hi. I've got a fee I need to pay but it's on a old account which I can't no longer log into or reset password for. Any suggestions please?

Refund

Hello, I recently bought an item which, due to poor packaging (plain white envelope) arrived damaged. I contacted the seller and was asked to send photo of item, which I did. Today I received a message from eBay saying my money was being refunded. Al...

Personal Delivery

Hi. sold an item, but mistakenly added postage cost instead of stating collection only. How can I mark the item as delivered manually on the app or pc ?

Item not delivered

Item not delivered but I got an email saying it was delivered.

Ebay balance not working for payments

Hello. I'm cant use my balance of 4.50£ to buy something that is 2.49. it just says you don't have sufficient funds avaliable. I've tried the app and browser but nothing has worked. Is there any way to fix this?

Refunded orders

Hi, Does anyone know why my returned and refunded items included in my sales? The threshold for the new HMRC reporting is selling 30 items a year. I have sold 31 but 5 of those were returned by the buyer because they didn’t fit etc but they are still...

Ebay category HS Tarrief code

May I know What is the HS Tarrief code of Mans Tracksuit?

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Cancellation Refund

I had a buyer request a cancellation on an item after they paid but before dispatch, which I accepted, then when eBay processed the refund it took it from my eBay balance instead of the pending funds? The cancellation has completed but have I got to ...

Had the max bid on an auction but the item webt to a lower bidder. why?

How is it possible that I have the highest maximum bid, but the item finally goes to somebody who had a lesser bid? I lost out on the item and the seller lost out on the best price. See images attached.

Sold Item but the purchaser says they get a message stating we dont deliver to the west midlands?

Does anyone have an idea why this is coming up for the purchaser? I have checked the postage options on the listing and its a royal mail/parcel force one.

Resolved! Need to send part of sold item

I sold an item and discovered that I missed a part which was not sent. How do I get a new delivery label for this

Fraud

Hi I have contacted the seller many times asking for serial number of the item but the seller does not replies I am scared I am buying a fake item as I have seen many reports about the same item on YouTube it’s a tlm 103 that I bought for 260£

Someone is selling my book on eBay without my permission

I don’t understand how someone can make profit off of selling something they have wrote where as the person who has wrote it is not getting any money for it

Buyer wants a refund help please

I’ve just had a buyer request a refund for some comics I sent him stating there’s a bend on the cover which I’m fairly certain wasn’t there. I have no option to dispute this does anyone know how I can please

Returns

I bought a iPhone on eBay. It arrive ok looked good but when I put my SIM card in, it recognised the number etc but I would not pickup any uk networks. No use whatsoever. I asked to return it and the seller agreed. I posted back on 5th May and it arr...

Postage

I have someone who has purchased 2 items and I would like to send them together. How do I get an additional postage so they can be posted together?

Not delivered by Evri

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent?

Refund

I am writing to request assistance regarding a return and refund issue for the following item I purchased: Item: Manual Gearbox Price: £467.50Postage: £85.00Total Paid: £552.50Purchase Date: 31st March 2025 Unfortunately, the gearbox was not suitable...

A returned item case

Dear All,I sold a book to a member in the USA for £95.00. He did not wish to keep the book, claiming it was not as described. I agreed to refund the buyer once he returns the book. He asked me to send him $50 for shipping back the item, which is a ho...

Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)

Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...

Resolved! I received an item I didn’t order

Hello, Does anyone know what to do with an eBay item that I didn’t order? I haven’t even browsed it on eBay. I don’t know the seller or who placed the order (no invoice or receipt inside the package; the seller is located in China). I have checked my...

K1 media

hi I have sold my item and you have charged me for postage when it’s collection only so I would like a refund of £2.82 for the postage that you have charged me

Sales

Has anyone elses sales dropped off in the past 2 - 3 weeks? I just wondered what might be going on.

Simple delivery

Just listed an item that will be more than one kilo but less than two. It will not let me use anything other than simple delivery with a price of £3.44 even though I have changed my settings to Royal Mail. (I normally send all my parcels with Royal M...

Collection order, paid but buyer ghosts me

Pretty simple scenario... Sold an item that was collection only.Buyer paid for the item via ebay straight away.Buyer does not respond to any messages. I wants my money. Ebay's holding it. Back in the day, when paypal was the defacto with ebay i would...

Postage,

Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...

Unaware of selling item on account

Hi can you please check my account, I’m unaware of the charges of an item which went on sale on my account . I received a email with regards to item being removed of my account also charges which I’m fully unaware I don’t have these items. Someone ha...

Money taken out of account.

Hi. Ebay have taken money out on my bank account but I don't know why, I haven't bought or sold anything.Thanks..

How to upload proof for a case.

Hi all,Unfortunately, I have an item that hasn’t arrived.Have waited for the required before I can request refund. Within the time of waiting for the deadline I was in touch with the courier whom have agreed they have lost my parcel. EBay replied to ...

Please help me with accepting payment for a vehicle on collection

I am new to selling and have just listed a vehicle. I put cash or bank transfer as payment options on the description but forgot that buyers pay via ebay! So how does the direct payment option work? If someone bids, I would have expected them to pay ...

Refund

I wish to refund my customer as I am unable to post it

Funds Pending for over 14 days Buyer collected in person and no issues

Hi all, this is really frustrating, ebay has been keeping my funds pending for no reason, saying it will be be 14 days now it's been 17 days. I can't find any way of speaking to anyone at ebay about this. Anyone had any experience with this? Thanks

Money from sale remains pending

My customer paid immediately for my goods. I posted them via Royal Mail tracked - not Evri - and the customer received them and replied to say so. It still states dispatched on the status of the sale and so my money remains pending. What do I need to...

Refunded with money

Sold one set of wheel money held awaiting collection. Sold another set of wheels money held till collection these were collected and money was released into my account. The other wheels still hadn't been collected. Communication was bad so i cancelle...

Tracking error

Hi there I've sent two items off via royal mail first class I have the tracking numbers it says I should have used evri but I can't change the tracking number to the ones I used therefore it won't say that my items have been delivered. Is there a con...

Parcel tracking is under a different parcel Evri

I dispatched a parcel a few days ago and noticed 3/4 days later there is not tracking for it even with my parcel shop receipt. However there seems to my two lots of tracking for another parcel I dropped off two days earlier. The tracking on the earli...

Return item

I returned the item as it’s not working but seller not accepted the item and now came back to me what can I do

Speak to someone

How do I speak to someone

Buyers address requires more postage to be paid. How can I get that after the auction has ended?

Buyer has purchased item but the postage rate is higher as its Ireland but they now need to pay £2 extra in postage so I can post the parcel. They have agreed the extra postage cost, but I can't work out how to invouce them? Help please.

Simple delivery

I got an email saying we will have to use simple delivery. Does this mean we can no longer buy our own postage from royal mail, and arrange for RM to bring labels and collect?

Help Needed – Returned Item to Seller but Being Ignored

Hi everyone,I’m looking for some advice on a situation I’m currently facing with a return.I purchased an item on eBay which unfortunately didn’t fit my car. I collected the item in person, and when I realised it wasn’t suitable, I initiated a return ...

Help required regarding item never received

I placed an order on 20.10.24, was informed that there would be a delay in despatching this item as it was in high demand. However, almost 7 months later it never ever arrived, and this can be noted on the order I placed, as it can be seen to be paid...

eBay Priority Campaigns : Consuming almost 2X of my daily budget (excl. VAT)

I am using eBay PPC campaigns since a month now. And I am getting some results. But I had to pause my campaigns when I noticed that my campaigns were showing almost 2X of my daily budget being spent, on daily basis, e.g., One of my campaigns was set ...

Resolved! How to open appeal with eBay

*bleep* buyer opened a claim to return used items and was accepted by eBay. Insane thing is that buyer contacted me 1st time after 16 days from receiving delivery claiming he's not happy with some of the items and is looking for partial refund. Right...

Changing From Private Account to Business Account Extremely Hard and Frustrating

Hi I am looking to convert my eBay private account to a business account too, and wonder if you managed to do it and how it's working out for you now? I am finding this extremely hard and frustrating. I really want to make this change but can't seem ...

National insurance number

So i was always told never give your national insurance number out. I will not. Because ebay is a world wide company who will have people hacking. So if we did give our national insurance number out? How long would it be before ebay sold our details?...

Change in delivery status

I've just sold a phone to buyer who lives local. Initially we agree that I would post. My plans changed and I offered him the chance to collect. Which he has. Trouble is, how do I let Ebayknow that he now has parcel. He's emailed me to confirm collec...

Payment less than expected

The payouts were less than expected - charged extra for postage. Help!.

TRYING TO FIND ITEM NUMBER 387990357038

I've tried searching by the item number and also by the seller's name but can't find it anywhere. Can anyone help pease.

Updating account nightmare!

This post may not be in the correct part of the community, but I’m not used to forums so it’s here anyway.This isn’t a question it’s an account of what happened to me and a warning to others of what might happen to you also if you do not have photo I...

Buyers cancellation

So I had a buyer ask to cancel a sale this I did to find that eBay took the amount from my eBay balance - now if I didn’t have the funds they would have debited my bank account even though I hadn’t received any moneys from the buyer as I would have h...

Trying to purchase item on eBay UK from USA

I am trying to purchase the following item on eBay UK: 167517947940. The item had been listed previously on the site without shipping to USA. I have been in contact with the seller and he had started a complete new listing with International shipping...

Parcel was damaged and not been collected, been send back automatically to seller.

Hello dear!Yesterday I went to collect the parcel from Parcelforce depot. Parcel been damaged, fully opened, some parts were missing, some not matching description. I refused to collect it. Parcelforce sent it back to seller using same tracking numbe...

Fuel Filters for car search

Can't believe that there no filter for fuel anymore. Want to search for electric vehicles.The more they try to improve, worse they make.Using other filters now have become a tedious task

Inpost locker

Why is it hardly anyone sellers here does not have the option for inpost locker click and collect how can I get parcels sent to inpost locker?

Evri not delivered item I sold

I sold the item & paid for Evri to deliver it. They attempted a delivery on 13/05/25 but said it couldn't be as courier had a problem with the address! I have followed the tracking but it seems to be stuck saying will be delivered within next 24 hour...

Request return comments

How do I delete request return comments and are they published like feedback

VAT charged between UK sellers

Can anyone advise me whether this is correct please? I am a UK private seller and have just sold another UK private seller (both of us in England) a print. When he went to pay for it he saw £135 VAT had been added?? This has never happened to me befo...