Buyer stated that electric product was faulty and needed a spare part

[dizcountman]

Hi all. I sold a brand new ceiling fan/light a few days ago and was messaged by the buyer shortly after it was delivered. He said that the fan was not working after an electrician had wired it up. 

He also said that the electrician sourced and fitted a replacement part to get the fan working within a couple of hours. He demanded a part refund of £30 to which I refused. I asked the buyer to show me proof of the electricians bill and receipt for the part but the buyer has not shown me these. I suspect that the buyer is trying it on to get a 50% discount off the price (sold for £59.99)

He has opened a return request but I am expected to pay for return postage. The ceiling fan was sent with free postage costs. 

Am I right in asking for proof that an electrician fitted it as well as the part he so called obtained. 

If the ceiling fan has been altered by way of an electrician now fitting a non standard part surely this is against ebays policy on returns. 

Ultimately I suspect that the buyer is falsely trying to obtain money back so asking for proof is reasonable. Tia any advice.

[**peaseblossom**]

The buyer should send proof but it's better to continue with the return, even though you would have to pay the postage.   I doubt the buyer will want to send it back but if they do and the item is damaged you can issue an appeal to ebay.

[jckl1957]

Accept the return and provide a label.

You don't have to refund unless the buyer sends the item back.

If they have genuinely had a spare part fitted etc., they are unlikely to return it and the case will close in your favour.

You won't be charged for the postage label unless it is used.