Member To Member Support

Purchased item and not arrived

I have paid for item money has gone from my account, it hasn’t been posted so no tracking info it hasn’t arrived and the seller is not responding to messages how do I get my money back

Forgot to ask for buyers code

Buyer arrived early, my husband handed the bike over and did not get the code from the buyer.how can I get the money for the bike?

Customer support

Kryptonite Evolutio D-loc Series 4 spare key UK required. Known Code availableUS site does not list this product.

HiI used Evri drop off & tried to print a label.This failed so I went into the shop. Very helpful & they did everything for me & used QR code rather than print label.I have now been charged double the the amount ie £4.06 x2. Total £8.12.My eBay shows...

Postage says 7.70

Most of my nearly new listings says postage is 7.70 even though on my app to me says 3.85, after many attempts to change it still says to the buyer 7.70, any help appreciated

Seller name search?

Hello, Is it possible to search for the name of an ebay seller, for instance if a commercial company also has an ebay account as a seller, or if you've seen them before on ebay but can't find them in your history?Thanks xx

Resolved! Item not received

I bought boots and not received item I have contact seller to no joy and got receipt but not showing up on my eBay account

VAT refund

I was charged VAT. France to UK purchase. But the item was shipped to a French address. How do I reclaim this VAT charge ?

My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate

My item has not been delivered to me but Royal Mail says DELIVERED so they will not investigate. I have tried to contact eBay but their virtual support say it's been delivered. I have contacted the seller a few times but he won't help me

Buyer stated that electric product was faulty and needed a spare part

Hi all. I sold a brand new ceiling fan/light a few days ago and was messaged by the buyer shortly after it was delivered. He said that the fan was not working after an electrician had wired it up. He also said that the electrician sourced and fitted ...

Unable to find item using item number

Hi,Have been given an item number by a friend but when I search using my account it fails to find the item.I am in the UK the item is in USA. I am searching worldwide and all other options in regards to item condition. Any ideas why i cannot find it?...

Hi. I wont to post 4 magazines to the same address can i save money and just use the one label

Hi I won't to send 4 magazines to the same address can I use the one label for all and attach them altogether

Invoices not displayed from business sellers (and other glitches)

I was just getting used to obtaining invoices for purchases I've made (which I use for my own accounting) but I've noticed there is no invoice available when buying from a business seller (and hence no breakdown of VAT and other costs). This seems ma...

Reduce postage

My buyer has bought something from me and paid , but has now bought something else and wants to combine postage , how do I do it ?

Postage

Why doesn't the preview of my listing represent how I have set postage up? Whether I select buyer or seller pays, the preview shows 'collection in person'. I have selected 'postage or collection in person'. I seem to have an issue with this each time...

Should I Be Concerned About a Buyer Not Collecting Their Item?

Hi everyone, I’m looking for some advice regarding a recent sale. I sold an item on eBay and shipped it via Royal Mail’s Recorded Next Day Delivery on the 13th. The tracking shows that the courier attempted delivery multiple times, but each time, it ...

Fergot Pass words

Does anyone know how to retrieve password from your PayPal account

Why i can find 3rd party postage option in my postage preference.

I found some seller using third party delivery service from uk 3-5 working days. But on my account i dont have option

Postage

Does anyone know why Im being charged for postage to download a label and send an item when the buyer should cover the cost ?

verify age by credit card

I’m 55 and trying to purchase some cutlery. I get the blades security safeguard stuff but one option of credit card is very poor and mildly offensive for people who don’t have one and therefore can’t purchase the item. Does anyone have a way around t...

If something's not broken, don't fix it!!! (Postage)

I've been selling as a private seller, random things, on ebay since 2002. Throughout this time I've managed any changes Ebay have decided to bring in, but this Simple Delivery postage is, for me, the worst change ever! Firstly, the cost Ebay decides ...

Is this a scam? Last minute cancellation - but then wants to proceed.

Help!I have just sold my car on ebay - literally within the last hour.Within minutes of the winning bid being placed and the auction closing I received a cancellation request from the buyer. I also received a message asking me to give him my contact ...

VAT charged incorrectly

I purchased a coin from France and was charged 20 % VAT but the VAT charge should have been 6%. How do I contact Ebay to get this corrected?

Simple Delivery Postal Charges

I need a ‘Simple’ explanation please. Since ‘Simple Delivery’ was introduced should I have changed any details on my pre ‘Simple Delivery’ listings? I offer ‘free postage’. Last week I sold a jacket which was listed pre ‘Simple Delivery’. When it sol...

Resolved! Seller closed return

Hi I bought a jacket of eBay £500 it was advertised in the xxl section 10 minutes later after reading it turned out an xl I contacted seller and told them as I was cancelling and the reply was no problem 2 days after posted jacket out and closed the ...

Why is bad feedback left at top on selling pages ?

I have just received my first untrue negative feedback in over 10 years and eBay has put my percent from 100 down to 98. Now they are also keeping that bad feedback at the top on selling pages, no matter how much good feedback is placed afterwards. V...

Why is my listing video being rejected

I have been trying to uploaded a video to a listing and it keeps getting rejected by Ebay. The video is 37s long, 20Mb and in 720p format. It is simply a video showing me turning on a navigator unit I am selling to demonstrate that it powers up OK. W...

I think my buyer is a scam

I'm a first-timer selling on eBay, a couple of days ago got a confirmed buyer for a £1400 camera I'm selling. I was a bit suspicious of a haggle-free offer being made for the exact price so soon after it went live. Having accepted the offer, I receiv...

To the eBay management or customer service I got a little issue why I’ve been charged for one item

To eBay management or customer service I got a little issue here why I’ve been charged twice from the eBay for one item I bought the cost price £14.86 I’ve been charged twice for my account. Please can you resolve the problem? I believe some mistakes...

Refund for void labels

Hi I recently sold an item and didn't quite understand the QR code label's and ended up purchasing multiple labels and realised it came out of my balance I was getting for the item so I voided all the extra labels I bought but it's still taken the mo...

Getting a refund.

I sent some crockery to a buyer via Evri and it arrived badly broken. Although it was well packaged when I posted it sadly it arrived damaged. How do I claim my money back from Evri?

Does anyone have the contact number for eBay

Does anybody know contact number for eBay ? Thank you

Postage price

Anyone please know why when I pick a postage price from the list of delivery services I choose track 48 when I finalise it the price goes up. I know the item price goes up because of buyers protection but I’m sure it’s not on the postage as well.than...

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

Cancelling an order

My husband realised he had made a mistake with an order, wanted two two of the items, entered 2 and accepted, pushed buy, realised at this point he hadn't deleted 1 so now the order is for 2 is 21! cancelled straight away and received an automated me...

HANDBAG

Hi, i placed a bid for a handbag, the SELLER contacted me & asked me to CANCEL the bid as they had SOLD it.i contacted E Bay, told them everything & they E Mailed me to say it had been cancelled. i was still getting UPDATES regarding my BID & apparen...

Postage type setting

When I’m relisting an item why does it revert to simple delivery when previously it was set to custom. It’s annoying and takes time to go in and change every listing that is being relisted every time. Stop changing the settings on my listings.

Payment on hold for 48 hours but now 7 days

I tried to request a pay out but said my bank details were incorrect (they aren't, I've used the same ones for years) and prompted I change them.I duly did so and advised a 48hr wait to check details.48 hrs is up, New message flags as up to a week ?A...

Listing won’t publish

Hello,I’ve created a listing for a VW camper a that I’m selling but it won’t publish, I keep getting the message that some has gone wrong EBay’s end. I’ve tried on my iPad, laptop & phone but nothing is working….any suggestions?

Delivery

I listed a item on eBay and in my listing in the description I have put “This will be delivered to your local parcel shop, you will need ID to collect” after about a week of the item been delivered to the parcel shop the buyer had put a item not rece...

Missing toolbar in my ebay for overview, orders,listings, marketing etc?

Hi the toolbar at the top of 'my ebay' is missing all of a sudden in firefox and i have tried everything to get it back, included cache reset, loading firefox in safe mode etc. wondering if anyone else has had/has this issue and can help? the bar tha...

Available funds not available

I have over £100 from recent sales but the money is not showing as available to withdraw, despite the funds from the earlier purchases supposedly being available from the 14th and 16th May - more allegedly due to be available today, the 18th. I am on...

simple delivery

hello just wondering has anybody had an increase in return requests for damaged items received since SD started? Ive been a private seller for 12 years..never had one.....and then suddenly 2! It seems pretty odd, because I take real care. Of course i...

Resolved! Buyer gave incorrect delivery address

I sold a dress printed a Evri label and sent the item. (My advert showed Evri only) Item is now being returned to me as the address on label was for a Spar Shop, apparently they do not accept Evri collectionsBuyer has now asked that I refund or send ...

Seller wrongly claiming 'unpaid' thus unjustified placed restrictions on my purchasing

I found a message from an unnamed person / operative of the charity ' It should be possible to hold sellers to legal requirements of fairness and accountability that befits the magnitude of eBay .eBay was mentioned three times live on the Red Carpet ...

Seller Portal account

Hi,I'm trying to create an account on the Seller Portal, but I keep receiving the following error:"Sorry, your account was not found! Please ensure you are using a Business Account to use the Seller Portal."Could someone please clarify the steps or r...

I feel I have been scammed

Hi I purchased an item on eBay, paid via my credit card, and received an email from eBay notifying me of the pruchase and confirming the estimated delivery date. A month later, the item had not arrived, and when I checked the eBay app, it was not lis...

Resolved! Buyer says item was stolen from doorstep after yodel delivery

My buyer says he thinks the item I sent through yodel was delivered and that it is stolen. I have a delivery receipt. He has lodged a not received through eBay and they have said I need to resolve it. Do I need to contact yodel? Or do something throu...

Seller problem

I have sent a new cold pressor machine, i am not sure if it was broken by the buyer or got damaged in transit. now what to do?

Buyer changed mind

Buyer bought my tent but requested cancellation on same day. Refund has come out of my ebay account but I haven’t received their payment. I’m now out of pocket.

Assistance Needed: Convert Individual Account to Business Account (UK-Based Seller)

Hi eBay Community,I hope you're all doing well.I originally set up my eBay account as an individual, but I now run a UK-registered Limited Company and would like to convert my account into a business account to reflect this change.I’ve checked my acc...

Collected purchase does not match description

I would appreciate some advice regarding a purchase l collected today from the buyer. I did a 50 mile round trip to collect a collection of magazines which the description said were in very good condition. The seller was a nice lady who met me at her...

Simple Delivery

I always offer free postage on my items but since simple delivery started all my items have been changed to buyer pays without my consent. I have over 500 items so this has caused me a lot of work going through them all and changing them back to free...

Items not received

Paid eBay seller a lot of money for box set. Said next day delivery not arrived. Then asked me. To pay him again but through bank. Did this, he refunded me and I sent another payment into his bank. He has messaged me a lot ! Saying that he has sent i...

Fail to add item to basket

An error occurred when I tried to add an item into my basket. Then I failed to add it into my basket though the successfully added window pop out.Error report: 325126893667(9999)

Broad Campaign

If we are running a broad campaign and get multiple clicks. How do we know the actual keywords we got clicks on?

Car fraud

I bought a car that was advertised on here as excellent condition from a seller in birmingham.. part exchange my really good car, they delivered at night, i have never been able to drive it as the engine has a big oil leak running onto the exhaust an...

Items I have listed for selling do not appear on ebay

I have listed several textbooks for sale on ebay. However, when I go back and search independently on ebay my items do not appear(even though I am typing in exactly the same heading as I have on my listing)What is going on? Thank you for any help

International posting

I went to my local post office to find out how much compost an item to America. It was £54.46. now the sale has gone through it is telling me to use packlink and to pay £83. How do I get rid of this so I can use my localpost office? im not paying £83...

Resolved! Question about Live Animals policy UK

Hi, I've read the Live Animals UK policy, and have also looked at various message threads both here and in Seller Central, but am still a bit confused... If I have understood the gist of things, eBay's decision to ban the sale of live animals in the ...

Charged twice for a label, can I get a refund?

I printed the label off myself but I also recieved a barcode that I downloaded to my documents too but wasn't sure what it was for, and thought I had to print the label off myself, since I wasn't going with the simple postage option. I printed the ba...

Trying to return to old account

Hi. I've got a fee I need to pay but it's on a old account which I can't no longer log into or reset password for. Any suggestions please?

Refund

Hello, I recently bought an item which, due to poor packaging (plain white envelope) arrived damaged. I contacted the seller and was asked to send photo of item, which I did. Today I received a message from eBay saying my money was being refunded. Al...

Personal Delivery

Hi. sold an item, but mistakenly added postage cost instead of stating collection only. How can I mark the item as delivered manually on the app or pc ?

Item not delivered

Item not delivered but I got an email saying it was delivered.

Ebay balance not working for payments

Hello. I'm cant use my balance of 4.50£ to buy something that is 2.49. it just says you don't have sufficient funds avaliable. I've tried the app and browser but nothing has worked. Is there any way to fix this?

Refunded orders

Hi, Does anyone know why my returned and refunded items included in my sales? The threshold for the new HMRC reporting is selling 30 items a year. I have sold 31 but 5 of those were returned by the buyer because they didn’t fit etc but they are still...

Ebay category HS Tarrief code

May I know What is the HS Tarrief code of Mans Tracksuit?

Postal charges

I have just revised a listing to reduce the price of some stamps only to find the original postage costs of 87p has been changed to £2.70 by eBay and I can’t change it back. Any advice?

Cancellation Refund

I had a buyer request a cancellation on an item after they paid but before dispatch, which I accepted, then when eBay processed the refund it took it from my eBay balance instead of the pending funds? The cancellation has completed but have I got to ...

Had the max bid on an auction but the item webt to a lower bidder. why?

How is it possible that I have the highest maximum bid, but the item finally goes to somebody who had a lesser bid? I lost out on the item and the seller lost out on the best price. See images attached.

Sold Item but the purchaser says they get a message stating we dont deliver to the west midlands?

Does anyone have an idea why this is coming up for the purchaser? I have checked the postage options on the listing and its a royal mail/parcel force one.

Resolved! Need to send part of sold item

I sold an item and discovered that I missed a part which was not sent. How do I get a new delivery label for this

Fraud

Hi I have contacted the seller many times asking for serial number of the item but the seller does not replies I am scared I am buying a fake item as I have seen many reports about the same item on YouTube it’s a tlm 103 that I bought for 260£

Someone is selling my book on eBay without my permission

I don’t understand how someone can make profit off of selling something they have wrote where as the person who has wrote it is not getting any money for it

Buyer wants a refund help please

I’ve just had a buyer request a refund for some comics I sent him stating there’s a bend on the cover which I’m fairly certain wasn’t there. I have no option to dispute this does anyone know how I can please

Returns

I bought a iPhone on eBay. It arrive ok looked good but when I put my SIM card in, it recognised the number etc but I would not pickup any uk networks. No use whatsoever. I asked to return it and the seller agreed. I posted back on 5th May and it arr...

Postage

I have someone who has purchased 2 items and I would like to send them together. How do I get an additional postage so they can be posted together?

Not delivered by Evri

I had to refund an item that Evri failed to deliver. Is there anything I can do to recover the cost of the item I sent?

Refund

I am writing to request assistance regarding a return and refund issue for the following item I purchased: Item: Manual Gearbox Price: £467.50Postage: £85.00Total Paid: £552.50Purchase Date: 31st March 2025 Unfortunately, the gearbox was not suitable...

A returned item case

Dear All,I sold a book to a member in the USA for £95.00. He did not wish to keep the book, claiming it was not as described. I agreed to refund the buyer once he returns the book. He asked me to send him $50 for shipping back the item, which is a ho...

Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180)

Assunto: Urgent Complaint – MacBook Sold with Government Lock (Order 13-04102-18180) Dear eBay Support My name is Josiane, and I am writing to report a serious issue with a MacBook I purchased on your platform On 6th November 2019, I bought a MacBook...

Resolved! I received an item I didn’t order

Hello, Does anyone know what to do with an eBay item that I didn’t order? I haven’t even browsed it on eBay. I don’t know the seller or who placed the order (no invoice or receipt inside the package; the seller is located in China). I have checked my...

K1 media

hi I have sold my item and you have charged me for postage when it’s collection only so I would like a refund of £2.82 for the postage that you have charged me

Sales

Has anyone elses sales dropped off in the past 2 - 3 weeks? I just wondered what might be going on.

Simple delivery

Just listed an item that will be more than one kilo but less than two. It will not let me use anything other than simple delivery with a price of £3.44 even though I have changed my settings to Royal Mail. (I normally send all my parcels with Royal M...

Collection order, paid but buyer ghosts me

Pretty simple scenario... Sold an item that was collection only.Buyer paid for the item via ebay straight away.Buyer does not respond to any messages. I wants my money. Ebay's holding it. Back in the day, when paypal was the defacto with ebay i would...

Postage,

Hi there, does anyone know how to customise your postage listing on but it now to what you want the price to be and not dictated by eBay?? How much it will cost, as there prices aren't correct and should be more. I just want to customise the price as...

Unaware of selling item on account

Hi can you please check my account, I’m unaware of the charges of an item which went on sale on my account . I received a email with regards to item being removed of my account also charges which I’m fully unaware I don’t have these items. Someone ha...

Money taken out of account.

Hi. Ebay have taken money out on my bank account but I don't know why, I haven't bought or sold anything.Thanks..

How to upload proof for a case.

Hi all,Unfortunately, I have an item that hasn’t arrived.Have waited for the required before I can request refund. Within the time of waiting for the deadline I was in touch with the courier whom have agreed they have lost my parcel. EBay replied to ...

Please help me with accepting payment for a vehicle on collection

I am new to selling and have just listed a vehicle. I put cash or bank transfer as payment options on the description but forgot that buyers pay via ebay! So how does the direct payment option work? If someone bids, I would have expected them to pay ...

Refund

I wish to refund my customer as I am unable to post it

Funds Pending for over 14 days Buyer collected in person and no issues

Hi all, this is really frustrating, ebay has been keeping my funds pending for no reason, saying it will be be 14 days now it's been 17 days. I can't find any way of speaking to anyone at ebay about this. Anyone had any experience with this? Thanks

Money from sale remains pending

My customer paid immediately for my goods. I posted them via Royal Mail tracked - not Evri - and the customer received them and replied to say so. It still states dispatched on the status of the sale and so my money remains pending. What do I need to...

Refunded with money

Sold one set of wheel money held awaiting collection. Sold another set of wheels money held till collection these were collected and money was released into my account. The other wheels still hadn't been collected. Communication was bad so i cancelle...

Tracking error

Hi there I've sent two items off via royal mail first class I have the tracking numbers it says I should have used evri but I can't change the tracking number to the ones I used therefore it won't say that my items have been delivered. Is there a con...

Parcel tracking is under a different parcel Evri

I dispatched a parcel a few days ago and noticed 3/4 days later there is not tracking for it even with my parcel shop receipt. However there seems to my two lots of tracking for another parcel I dropped off two days earlier. The tracking on the earli...

Return item

I returned the item as it’s not working but seller not accepted the item and now came back to me what can I do

Speak to someone

How do I speak to someone

Buyers address requires more postage to be paid. How can I get that after the auction has ended?

Buyer has purchased item but the postage rate is higher as its Ireland but they now need to pay £2 extra in postage so I can post the parcel. They have agreed the extra postage cost, but I can't work out how to invouce them? Help please.

Sale cancelled twice and only partial refund

Hi, I have twice won an auction and both times the seller had cancelled and relisted. The first time they said I requested the cancellation then messaged me asking for a higher price. The second time I paid and they cancelled saying the item had been...

Simple delivery

I got an email saying we will have to use simple delivery. Does this mean we can no longer buy our own postage from royal mail, and arrange for RM to bring labels and collect?

Help Needed – Returned Item to Seller but Being Ignored

Hi everyone,I’m looking for some advice on a situation I’m currently facing with a return.I purchased an item on eBay which unfortunately didn’t fit my car. I collected the item in person, and when I realised it wasn’t suitable, I initiated a return ...

Help required regarding item never received

I placed an order on 20.10.24, was informed that there would be a delay in despatching this item as it was in high demand. However, almost 7 months later it never ever arrived, and this can be noted on the order I placed, as it can be seen to be paid...

eBay Priority Campaigns : Consuming almost 2X of my daily budget (excl. VAT)

I am using eBay PPC campaigns since a month now. And I am getting some results. But I had to pause my campaigns when I noticed that my campaigns were showing almost 2X of my daily budget being spent, on daily basis, e.g., One of my campaigns was set ...

Resolved! How to open appeal with eBay

*bleep* buyer opened a claim to return used items and was accepted by eBay. Insane thing is that buyer contacted me 1st time after 16 days from receiving delivery claiming he's not happy with some of the items and is looking for partial refund. Right...

Changing From Private Account to Business Account Extremely Hard and Frustrating

Hi I am looking to convert my eBay private account to a business account too, and wonder if you managed to do it and how it's working out for you now? I am finding this extremely hard and frustrating. I really want to make this change but can't seem ...

National insurance number

So i was always told never give your national insurance number out. I will not. Because ebay is a world wide company who will have people hacking. So if we did give our national insurance number out? How long would it be before ebay sold our details?...

Change in delivery status

I've just sold a phone to buyer who lives local. Initially we agree that I would post. My plans changed and I offered him the chance to collect. Which he has. Trouble is, how do I let Ebayknow that he now has parcel. He's emailed me to confirm collec...

Payment less than expected

The payouts were less than expected - charged extra for postage. Help!.

TRYING TO FIND ITEM NUMBER 387990357038

I've tried searching by the item number and also by the seller's name but can't find it anywhere. Can anyone help pease.

Updating account nightmare!

This post may not be in the correct part of the community, but I’m not used to forums so it’s here anyway.This isn’t a question it’s an account of what happened to me and a warning to others of what might happen to you also if you do not have photo I...

Buyers cancellation

So I had a buyer ask to cancel a sale this I did to find that eBay took the amount from my eBay balance - now if I didn’t have the funds they would have debited my bank account even though I hadn’t received any moneys from the buyer as I would have h...

Trying to purchase item on eBay UK from USA

I am trying to purchase the following item on eBay UK: 167517947940. The item had been listed previously on the site without shipping to USA. I have been in contact with the seller and he had started a complete new listing with International shipping...

Parcel was damaged and not been collected, been send back automatically to seller.

Hello dear!Yesterday I went to collect the parcel from Parcelforce depot. Parcel been damaged, fully opened, some parts were missing, some not matching description. I refused to collect it. Parcelforce sent it back to seller using same tracking numbe...

Fuel Filters for car search

Can't believe that there no filter for fuel anymore. Want to search for electric vehicles.The more they try to improve, worse they make.Using other filters now have become a tedious task

Inpost locker

Why is it hardly anyone sellers here does not have the option for inpost locker click and collect how can I get parcels sent to inpost locker?

Evri not delivered item I sold

I sold the item & paid for Evri to deliver it. They attempted a delivery on 13/05/25 but said it couldn't be as courier had a problem with the address! I have followed the tracking but it seems to be stuck saying will be delivered within next 24 hour...

Request return comments

How do I delete request return comments and are they published like feedback

VAT charged between UK sellers

Can anyone advise me whether this is correct please? I am a UK private seller and have just sold another UK private seller (both of us in England) a print. When he went to pay for it he saw £135 VAT had been added?? This has never happened to me befo...

Resolved! Royal Mail

Hi all. Does anyone know if it’s possible to eliminate Royal Mail as a courier option when making purchases on eBay? I couldn’t find any articles on this topic but someone here must know how to do this - they’re an absolute joke and shouldn’t be in b...

Seller with 2 postcodes - which do I return to?

Seller has 2 x postcodes. 1 postcode is shown on the parcel sent (which I have refused to accept)Seller placed part of address postcode to make it difficult. A different postcode is shown on sellers contact details.Royal Mail are 'returning to sender...

Another Glitch?

Hello again, just logged onto Ebay website, using my laptop and.. there are hardly any photos showing so can't even view anything!Is there some Rival working at Ebay deliberately sabotaging the site because it is virtually impossible to buy or sell w...

Postage

Subject Postage hi is there anybody that can help me.Since 2018 I have always used stamps to send my sold items.I do not wish to use e bay simple delivery or the other options offered.Being a lifelong stamp collector I have hundreds of unused stamps ...

Top seller searching

Hi there simplistic question but in the search operation can you search only for 'top sellers', or is it maybe in advance search. Thanks in advance. Jc

Is it just me or is ebay becoming as impossible to sell on as amazon?

As a seller it used to be easy to get through to a human being and get help but this appears to be impossible to do now. Seriouslyconsidering leaving both ebay and Amazon as both take too much of the profits and give very little back in return!!

Why is the tracking not working

I purchased tracking on ebay for royal mail delivery. I tried tracking the package but it's not working.

Donation monthly total.

I've been donating a percentage of my sales to charities for many years. I use to total up monthly how much I had donated simple by looking at my out going payments from Paypal. Changes were made at the beginning of Nov where these payment no longer ...

Cancellation

Hi I put some things in my basket my daughter went on and pressed order I cancelled within 5 mins and it said I had to wait for the supplier to contact me. It can take till the 20th but the delivery date is the 19th it leaves me with no money and I’v...

reporting fraud

ebay really are appalling - I have received an email from someone selling on ebay which is clearly fraud and wish to pass it on to ebay... but they make it totally impossible to pass it on. I haven't purchased anything from eBay for over 4 years now ...

Buyer claims package has not arrived at collection point.

I sold £100 worth of items to a buyer on next day delivery, so it was delivered on Wednesday. Buyer messaged me on Thursday to advise it hadn't been delivered to the collection point and the collection point advised Evri hadn't turned up that day eit...

Resolved! Wrong item description by the seller

Isn't there any rules on Ebay for false advertisement? I bought a charger for Nokia 3110 but it does not fit, the charging plug is too big. The seller claims that the charging plug diameter is 3mm but it does not fit in the 3mm charging port of Nokia...

Postage errors

Hi,Twice I have posted an item to my buyer and I have paid the postage myself at the post office. Ebay have taken the money to their account and not mine. Can someone help please I have not asked for a pre paid label either times. TIA

Postage errors-paying twice!

Postage Errors. I contacted eBay yesterday to explain that I am paying for my own postage using my PayPal account but then seeing eBay has deducted the same amount from my earnings total. I was asked to send screenshots of my PayPal account showing p...

Items for sale in uk

when i type in, art deco for sale, will that be for around the world? also when i put an item for sale, will that be for around the world?

Parcel not delivered

Im fairly new to selling on Ebay so please bare with.I posted a parcel and the tracking info says its on the way and has gone past the estimated delivery time.The buyer has raised an issue with Ebay.. Do i now need to refund the buyer and contact Evr...

sold item to usa

sold item to usa on new shipping system buyer said it wont let them pay as i dont ship to usa which is mad as im in the global shipping system and had no problems before cant adjust anything once its been sold.tried asked stupid robot help which is n...

Tape holding it together .

Went to collect bike what I purchased seller had different bike looked bit old now home Tape holding it together

Seller not replying to message’s about faulty item

Seller not responding about faulty item how can I ring eBay ?

Resolved! messaging potential buyers

Does anyone know if I am able to message potential buyers ? If I have some items to sell,but are not selling,can I message another member (i.e. an ebay shop) who I believe would be interested in buying?

Hi, I have tried listing my ebike to sell but the system keeps telling me I am unable to

Hi everyone, every time I try to list my ebike it tells me that I am unable to. Very confused. Can anyone help please

Reversing a refund?

An item arrived at an incorrect address & the buyer became hysterical about it & was not able to pick it up from the address it was dropped off at as they were going away & needed the item this weekend. They wanted a refund so I procssed a refund. Th...

Payment

How do I check that my bank account details are correct before I post an item I wish to sell

Combining postage for simple delivery.

Hi,How can I combine postage cost on two items that use simple delivery? Buyer has paid for both costs, but I was hoping I could refund one of the shipping costs. Thanks

Dept and revenue

I've had no email or text from eBay them self's but keep getting email from dept saying I owe eBay £20 but dunno why

No record of recent purchace

Why can't I find a recent purchase on my account? Money out of my bank account, but no goods or record of.

Suspicious offers for item I'm selling

I've just posted a camera to sell at £1400, and I've had two offers for the very precise sums of £1189.49 and £1174.82, purportedly from different people. Obviously I'm not going to accept either, but two offers of such exact amounts feels very suspi...

Buyer return, even though no returns, buyer acknowledge the item was working on arrival.

I had a buyer that bought a used computer. I took photos of it working before I sent it. It arrived, the buyer acknowledged that it was working and then it stop working after he had upgraded the RAM and hard drive. Ebay allowed the return and now he ...

EBay balance

I have just sold my first item on eBay and I’m confused by the earnings. On the payment breakdown it states my total earnings from the item after the postage and promotion fee, then when the funds hit my eBay balance it was £12 less than was stated a...

Account buying limitation

AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself.Call us to...

re opening return window

I started the return process but QR code was not sent to my phone so i closed window and tried to do it again but now it just says - "Return Window is Closed ?

Abysmal English Language Comprehension of India Customer Service Agents.

What's going on with the India customer service agents Ebay is hiring? Are they part of the company, or are they the same people who moonlight doing email/telephone scam calls? I've wasted hours trying to get sense out of them and either they have an...

Uploading photos to eBay

Hello - is anyone else experiencing an issue with uploading photos to eBay? I've been completing selling templates for a couple of hours when suddenly I upload a phot but it is not displayed on the template.

Pictures are not uploading on items

Have added a few items today but the pictures aren’t uploading. Never had this problem before, wondered if it was an eBay IT issue?

i'm a buyer and can't see any photos on listings

Is Ebay sorting this. Can't purchase anything until it's sorted. This must be affecting everyone.

no pics on listing is this a tech issue,they are not showing on any of my new listings

Cant add photos to a listing

I've listed a few items today, but on my last one, it won't let me add any photos. The boxes are just staying dark grey instead of the pictures appearing. Any suggestions please?

no images displayed in browsers - edge and waterfox

Does anyone else have problems with ebay images? Ebay neither display images in the item pages nor in my own listing page. I have not tried other section. I only get a notice on the supposed image "image unavailable".

counterfeit item,vero,trademark violation and so on the seller is not being removed even by owener

seller is selling counterfeit items i have reported him multipel times but ebay is not taking any responsibility can i know why this is being un fail i am a microsoft partner reseller develper her is the link to prove it https://appsource.microsoft.c...

Images not downloaded for listing

Anyone else having problems downloading images when listing?

vanishing pictures from listings

350 of my selling items have lost the main picture from the listings - any ideas ?

Counterfeit Barbour Jacket

I bought a 'Barbour' jacket from seller in December 2024. I recently sent the jacket to Barbour for refurbishment. They subsequently contacted me to say the couldn't complete the work as the jacket was counterfeit. The seller refuses a refund and I'm...

Bye bye eBay

I have just spent 1.5 hours trying to list items to sell after an absence of a few years. And whow! BUYERS HAVE TO PAY TO BUY ON EBAY? Really? I don't pay a shop a fee when I buy there.And now I have to use ebay controlled postage? I am disabled. I d...

sales payments

hi why are my payments from sales not in my ebay balance one minute after midnight two days after delivery?they dont seem to come in till about 9 am,is this right?

Delivery status

What do I do if u have sold an item with simple delivery, printed the label and then the buyer wishes to collect item. My funds are locked until delivery is confirmed, therefore how can I can stays to delivered?

Where are voided Royal Mail label refunds going ?

Over past five months I’ve had to void and cancel about eight labels, mostly from standing in busy post offices and realising that I’ve selected wrong weight etc. To my knowledge I’ve never seen a single refund hit my balance, nor have I been informe...

Excessive postal charges

I sold some mini playing cards for £2.00 and free p&p. eBay deducted £2.70 for postage. I explained to Customer Services that I only wanted to put a stamp on the envelope as it is so light.The Lady said she can’t refund the postage money and can only...

Resolved! Sold to a bidder in Ukraine

A bidder from Ukraine has sent a successful bid (not yet paid for). I can't send this to Ukrains so how do I cancel the sale, and avoid this problem in the future please?

International Selling From The UK - Postage Now A Complete Rip-Off For Buyers!

Ebay changed its international postage policy in the UK recently and today I realised just how ebay have decided to make a fortune out of postage. I sell low value trade/cigarette cards for about £1 each and then combine postage. A customer from the ...

Sending an invoice

Ive sold an item to someone in Northen Ireland but it wont let me send an invoice

Collection confirmed but no funds and message the same

I have sold a number of items to one person who collected. I scanned their QR code and have also tried entering the code in. Each time it say collection confirmed. My account still says Arrange Collection and funds available on certain date which has...

Postage costs.

I am a private seller and I want to list a jacket which the postage to send it with Royal Mail tracked48 costs me £3.39 but eBay want to charge £5.15! due to their simple delivery How can they do that! They are charging far to much and their simple d...

Small Parcel price now £5.15 Why is this?

As of today 15th May 2025 , all my small parcel items up to 2kg seem to be being charged at £5.15 postage

Deposit

Hi i want to buy an item but they deposit from card but the purchase failed

Ebay blocking me posting stating due to exceeded limit of sales?

Sold approx 11 personal items and none for over a 11 months. No help from Ebay. Just useless. Canceling account. Cant see any other way. Use the social media mPlace

ended

my listing has ended even though i had it on for 7 days is this an error and what should i do

item delivered at safe place and delivery proof there but buyer insisting give refund

The item was delivered on time to the correct address provided by the buyer and was left in a safe place, as confirmed by the delivery proof. I have fulfilled all my responsibilities as a seller and provided the best possible customer service through...

Avios purchase on ebay

I purchased Avios on ebay which have been rejected by British Airways. They were transferred to my BA account after paying for them almost immediately, but BA say they are stolen and threatened to close my account and cancel future flights if they we...

Fell foul of a Counterfeit Item de-listing - but it's genuine. What Can I do?

I listed some genuine, early banknotes, but I received a message from eBay telling me that the listing was removed due to their counterfeit items policy. The notes are 100% genuine. I appealed their strike, but my appeal was denied. and I've been tol...

EBay will not allow me to withdraw my money unless I download the app this happened tonight

Tonight eBay will not allow me to withdraw my sales money unless I download the app.Has anyone else having this problem

Selling

Hello,I haven't sold on Ebay for a number of years . I don't know why I can't see my uploaded photos . It says there is 4 photos there but can't see anything. Any ideas? I've cleared the cache. thanks

Resolved! How do I mark the item as shipped?

I posted my item on 9th May but I keep getting a message saying I have not posted it. I arranged the postage myself.How do I mark the item as posted? Many thanks.

Selling

Hey hope someone can help, does anyone know how I can add a drop down selection for items to sell as products I sell have different fragrances and would be easier for people to choose?

MY ACCOUNT HAS £17.06 ADDED IN ERROR TO MY ACCOUNT ITEM WAS DECLINED

MY ACCOUNT HAS A ERROR OF £17.06 ADDED ITEM WAS DECLINED BT MONEY WAS ADDED TO ACCOUNT (ITEM 14656371078) CAN YOU HELP

Postage rates all rise since yesterday, and 'Express' is cheaper than 'Standard'...?

Firstly, how can all the Simple Delivery postage rates change overnight, and secondly, in what world is it not confusing that the Express option is cheaper than a Standard option...? This is weird enough for sellers - especially as most of the 'cheap...

how to contact an human in customer service

I purchased an item that under the UK consumer rights act 2015 clearly did not meet my expectations from the detail in the listing. Ebay agreed with the seller and closed the case. It would be good if Ebays legal team read the act as a number of sell...

Collection email

My item has been delivered to a shop 3 days ago and I still haven’t received a collection email ?? I have also checked my messages on eBay. The shop won’t release my item without a collection bar code. Can any advise what to do. Thanks

Pictures disappearing from listings

As a few other are reporting, some photo's on my listings are not loading and disappearing from existing listings in last few hours.I spoke to an e-bay tech help man and he knew nothing about it and opened up a ticket for the problem. Hope it get's r...

Cant upload anything.

I'm trying to list some items but I can't even upload photos, any ideas please?TIA

Return request

Hi.I have a buyer requesting to return an item purchased on the 21st of March . Is there a time limit on returning items? Thanks

Reason for removing item

I have items for sale, I've sold an item elsewhere, so when I remove my ad from ebay there's no option that says item sold elsewhere. It only has item no longer for sale, defected etc.

Payment

I have sold an item on ebay but the postage didn’t cover sending it so paid the extra to post it the buyer has received the item and has left feedback but he said he carnt mark it as been delivered but my funds won’t be available till he does this. A...

VAT on Royal Mail parcels

EBay is charging VAT on postage via Royal Mail. That is wrong as Royal Mail don’t charge VAT.

So-called "Simple Delivery" significantly more expensive.

Forced into using "Simple Delivery". I can no longer use the courier that is on my doorstep and the cheapest for buyers. Have just listed an item. There are NO options for cheaper postage on smaller items. I checked Royal Mail website. It would have ...

Resolved! contact ebay

why is it impossible to contact ebay with my issue. i received a return back but it had items missing, when i go to the return all ebay want is for me to refund him, i refuse to refund but unable to contact ebay to sort this out

My buyers order not showing as delivered

I’m trying to help my buyer as their order hasn’t been delivered yet. The tracking shows that I posted on May 7th but not showing as delivered. What do I do?

Selling violations

Getting a bit frustrated as 3 of my listings ebay said breached policy.Are there certain words you can't use like "nautical" or "pure" as there is absolutely nothing else obvious to me.

Qr postage

Sold two items. Received the postage qr codes to take to courier Checked to see who was delivering it - one was Royal Mail the other evri. Went to post them next morning.., qr codes gone ! And shown as dispatched. *bleep* ! So I had to pay myself for...

setting postage costs as private seller UK

How can I set my Postage costs like I used to, I used to use Royal Mail Tracked 48 for the majority of listings (mainly small parcels 2Kg) now when I list anything I get policy numbers and if I want to change the weight and therefore cost of parcel I...