Member To Member Support

Safety recall help

I bought a Creworks 30l ultrasonic cleaner last year. It had a product safety recall on it, when I go through my purchase history and click the item it is no longer there so I can't contact to seller? What can I do?

Frustrating

I’m looking for opinions from other sellers on whether this seems fair.I sold a rare 1980s Adidas All Nations TC Seigen tennis jacket for £39.99. The buyer contacted me on the day of purchase asking if I could send it urgently, so I made a special ...

Phone advertised brand new with faulty aftermarket battery

Hi, bought an Apple iPhone 13 that was advertised brand new unused. 3 months later phone develops battery fault and turns out has aftermarket battery fitted. So in my opinion the seller falsely advertised the product (still selling them now). Reporte...

Counterfeit item purchased

Hi I purchased a bottle of perfume that my son already has (unisex one) on receipt of mine, he noticed the bottle and box was different so he checked the code under a scratch off panel to check it’s authenticity, it showed up as not recognised or alr...

Resolved! Refund refused.

I just had a return agreed. The seller ignored requests for a label and Ebay postponed the claim for 5 days for the seller to respond. The item I ordered was ordered using the sellers information provided by them. Now Ebay have said my refund is refu...

Don't understand refund amount

I've had my buyer cancel a purchase for a legit reason, but before confirm it, I am confused by the cancellation details It says that the purchase price was £287.79 but that my Ebay funds are only £246.35 so I need to top up the rest of the refund fr...

ITEM RETURNED

returned item to the address mentioned in the delivery parcel for the initiation of the refund procedure without using the ebay QR code to scan and paying it myself - so checking whether it shalln't be an issue. Moreover when can I expect a refund pl...

Buyer trying to scam me. Scammed as a seller

Hi all,i’ve sold a 3.1g gold coin that was directly bought from Atkinsons (major bullion company). The buyer messaged me supposedly saying it was taken to a local shop and tested and wasn’t 99% gold which is ridiculous. I have the receipts and invoic...

Vendor sent two ladders.

A vendor sent me two ladders instead of one. I have told them, twice. They say they will arrange collection. They have not.At what point can I assume ownership of the second item or charge the vendor a storage fee?

i want to return a book but seller says he won't accept returns

Is there a law under Consumer rights that I have the right to return an item within 14 days? Seller says he does not accept returns.

Wrong Item Received

A seller recently sent me the wrong item. they asked me to send it back which I did through eBay but it hasn’t tracked. Luckily I have proof of postage. eBay hasn’t refunded me and I can’t email for help despite the ‘buyer protection fee’ what a load...

Ebay Closed a case and I haven't had the item back

I haven't delt with a return case beforeI sold a graphics card for £850 which was originally purchased for more I monitored the return under sell on the return on the case window and missed notifications I thought all information would be displayed o...

Part under warranty seller don't want to refund it but offering replacement

I bought a part about 2 month ago and became faulty after contacting seller he only offering replacement instead of refund.Also instead of asking all questions he was asking one question a day which took him over a week to come to conclusion they can...

How to reopen a refund request

I have open a refund request but had to close it till I receive the package , now package is received and would like to it back ?

Defective item - no response to messages and won't refund

Bought a pair of slippers which are falling apart within 3 weeks. Seller will not respond to messages and closed a return request within minutes with no explanation. Ebay "help" centre says case is closed, decision is final no appeal. Any suggestions...

Sold as spares repairs now wants refund as item not working

Hi i sold an item as spares repairs not tested now the buyer has contacted ebay for a refund saying the item does not work. Also he is stating that a game disc which is shown in the photo but not listed in the items he was getting was missing. I defi...

Buyer has opened return for item not working

Hi a buyer has opened a item not working return but has sent message on eBay stating that the return is because a disc was supposedly missing trying to get hold of eBay on live chat but can't does anyone know to contact them Thanks

Item was sent by Simple Delivery and damaged in transit and I have to refund the Buyer

I sent an item by Simple Delivery and when it arrived with the Buyer the item had become damaged. This is evidenced by a photo showing that the postal box had literally looked like it had been stamped on. Ebay have now said that the Seller has to ret...

Damaged fragile bundle – pushed into full return despite asking only for partial refund/replacement

Hello to everybodyI would like to share my experience and ask if anyone else has dealt with a similar situation.I purchased a very large bundle of fragile tableware (paid 425£ for 36 pieces), and unfortunately, one of the large items arrived damaged....

Contacting eBay?

I wish to contact an eBay agent about a return that's been in progress for over a week, but eBay's menus just send me in circles? Does anyone have a telephone number for eBay customer service?

help

how do you contact ebay there is no way whatsoever i got a item with a 6 year warranty and its broken seller isn’t responding and ebay is useless

Retuning 3 tops paying for 1 postage

I recieved 3 tops all in the same bag but im trying to return & its only giving me the option of one at a time paying for 3 postages? How would i be able to send back all 3 at once?

Resolved! Car Mats

Hi all i bought car mats as a guest but they were the wrong size even though check car reg I tried to send message but no replies . I would like a refund but am stuck as being ignored by the company. I would love some help as i never got an invoice o...

Seller sent wrong item and I have to pay for return postage?

Like in the title, I received the wrong item and contacted the seller but no response. The item was quite cheap so paying for the return postage would be a loss in my case and i shouldn't have to pay for it when the seller is responsible for sending ...

Return

I bought two perfumes, but both the appearance and the scent were different from what was described in the listing. I requested a return, but the seller did not accept it, and I am very upset about this situation.

Resolved! Jacket

I want to help with the unwanted order because it is not the same as the order is very small

Refund for damaged item

I ordered a kitchen sink top and asked the seller before buying if there was any damage. The reply was there is no damage.When the sink arrived the box had been re-sealed and was scruffy. I unpacked the sink and found 2 corners were bent.I reported t...

A return that was then returned to me

I returned an item that didn’t work, I used the eBay return and qr code, I received my £8.88 refund, today I received the item back again, with a Royal Mail sticker saying addressee not present at address, what do I do now, the seller was a terrible ...

Returns closed?

I tried to return an item but then had to close the return as I couldn't print the label in time.How do I open a new return? Every time try, it says return closed. I'm stuck with an item I don't want.

Refunding policy

Hi community,I recently bought an item which in the end did not fit. It arrived After 9 to 10 days, which was btw poorly package. On the sellers description it never had any size descriptions , but I asked if a M was available, He claimed there was. ...

Refunds from buyers

Absolutely dread full eBay now22 yrs member perfect feedbacksell item battery and charger nothing wrong with it works 100%anyway buyer receives it next day Quote I don’t like it?wants deduction in cost or full refund?nothing wrong with item works gre...

I received a damaged oil splash screen for the kitchen, frying and cooking.

I ordered an oil splash screen protector on April 23rd and received it damaged. I then opened a dispute. I corresponded with the seller for over two weeks. He convinced me to close the dispute, promising to immediately send me a whole, undamaged scre...

Refund outside 30-day Period

I purchased an item in February this year. It was found to be faulty and was returned a week later. I requested a refund within the 30-day period which the buyer has not given to date. I have had limited correspondence with the seller and been unable...

I would like some help with a difficult return

I bought a Gemini Midi card and die cut out machine for my wife as a Christmas present (eBay item number:276767050434 which the system doesn't recognise) but she has not use it until a few days ago so it is totally unused.When she tried it for the fi...

For returning

Dear eBay, please u can see how broken and damaged and because need to return. I pay 330 euros st first and second time 126 GBP for transportation. How can such a lie be possible? They send me such a damaged item. And how much I spent on it. Please r...

Gold Ring fake!

I bought solid gold ring after 4 weeks colour change is 100% fake and is 1 day to late for return request at eBay. What I can do ? Please help this man will cheat more people!

Partial refund does not include vat paid

I made an order with someone for two items (exactly the same items) but one of them arrived broken so i requested a return. Seller message me and offered a 50% refund instead which i agreed to, however when they sent the partial refund offer it did n...

Resolved! Returned item

I sold an item in Feb but after 3 failed attempts to deliver to the buyers house the item was returned to me(I didn't know until it turned up on my doorstep). Mid april the buyer contacted me to say did not receive item and i informed they had tried ...

Buyer return request

I posted an item using Evri simple delivery. Evri ripped parcel and item fell out but the delivered an empty bag (so looks delivered). The buyer requested a refund but said it was missing parts so it requesting I refund. I can’t cancel request as a s...

I used a £25 voucher but had to refund the item as it was faulty

Can I get my voucher back if I had to return the item as it was faulty?

Buyer reported the item damaged after it went via authentication service and requests return refund.

Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...

Seller refusing to make refund on faulty item

I bought an Air Conditioning unit. The item is faulty. I contacted the seller who replied very rudely and closed down the return claim. Ebay are saying I cannot appeal. Does anyone have any advice on how to proceed.

Refund - Completed confused, eBay has issued a refund without item being returned / issuing label

Hello, can someone offer some guidance. I had a return request for an item (first time) and when I clicked the return it showed a number of return label options. I had no direct communications with the buyer. I purchased a return label (I wasnt given...

Simple Delivery - Item Damaged

I bought an item which was delivered via Simple Delivery, but it was damaged. When I message the seller it says: "This seller is using the Simple Delivery programme to post this item. For postage related questions including lost or damaged in transit...

Wrong size sliders

Sliders bought in wrong size, so two hours later I contacted the seller to ask if I could stop the parcel being sent out? They replied saying just Too late, already sent out. i said sorry for inconvenience. There was no help given their side. I want ...

Item went missing in transit. Buyer asked to return item.

I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...

How to claim back on damaged item

Item I sent was damaged in shipping, buyer correctly refunded with that reason, but I'm not sure where the insured money is returned to. The ebay balance says "This net total excludes your refunded, cancelled or unpaid orders", and that "If your item...

How would you respond to seller regarding my wanting to return an item NAD ?

These were advertised as Dark Purple Soft Touch Silicon tulips, imo they aren’t dark, more mauve & look cheap plastic quality. She’s based in the uk, so not sure what she means about expensive return. What would you reply with? as I’d have to sell on...

Simple delivery

HiI thought the whole point of simple delivery was if damage happens in transit the seller is covered. The buyer normally gets to keep the item, the buyer and seller get refunded?I sold a steelbook box set in a tin, packed extremely well, but got dam...

Return

I purchased 2 dresses and they both arrived in one package. I want to return them both so started a return procedure. Ebay refunded me for one dress but not the other dress. I have returned both dresses in the same package but now cannot get a refund...

Resolved! Been scammed

I received an item which did not work as described. I contacted the client, they said return it and they would refund it. I did so and the next day they closed the return case. I never got a refund. So now I've no item and no refund, yet eBay says (t...

Get ebay involved

I want to get ebay involved in a dispute as I have returned a faulty item that is under 12months warranty and they gave not replied to me regarding a refund. Its the 2nd one I've had to send back. There appears to be no option on the conversation to ...

Refused refund

I have been refused a refund as seller said she doesn't refund what's that all about she then told me to use a different site not ebay

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

A watch arrived 14 Jan. I reported a fault with the watch on 2 Feb; the seller sent a replacement watch after I returned the original. The replacement watch developed an identical fault by 30 April.I live in England and want to reject the goods and r...

how to do you report somebody

i bought something of ebay in december and its stopped working seller not getting back to me cant get to talk to nobody on ebay

returns & refund request

I have sold a brand new unused item and the buyer has stated that they've used it approx 12 times in a 2 week period but is now claiming it is faulty and wants to return for a refund. Anyone got any

Counterfeit product returns

I received counterfeit product from seller. I ordered Dior face palette. I have attached photo. I done swatches and as you can see from the picture sparkles only sit in top. I've got full refund now and after that seller asking to return product. Wha...

Resolved! Faulty Item over 90 Days

Anyone know how to get through to eBay customer services? The seller isn’t taking messages, the AI is going around in circles and I have a £300 wine cooler that’s lasted 10 months. I’ve spent hours going around in circles.

Resolved! Scam Buyer iphone

I sold an iphone 11 online and the buyer stated that the handset had a cracked screen when they received it. I accepted a return, but when the handset arrived, it was a different iphone 11, same spec, but different imei and serial numbers. I have ope...

Purchase not showing in purchase history.

I bought a book from World books and returned it for a refund. They’ve received it but haven’t issued a refund. The issue is when I go into my purchase history the books isn’t being shown so I’m at stale mate! Has anyone else had this problem?

Resolved! Nintendo switch game arrived with smashed case

Hey, looking for advice, i have sold a game for Nintendo switch, it was wrapped in bubble wrap and put in cardboard envelope or a bag. It was smashed when it arrived. Got damaged in transit. Buyer did not request a refund but i want to fixed that for...

Case closed

Hi..an item i recently purchased did not fit my motorbike..So i requested a returnThe seller refused, then the case was closed and im unable to appeal..I know now i should have said item is not as described then seller would have to refund...Is there...

Cannot add tracking for a return

Hi I’m really struggling with 4 returns from the same seller. They sent me a returns label to send all the 4 orders back at the same time and for some reason I can’t add the tracking number to state that I have returned the item. I have a receipt fro...

Why has eBay stopped supplying a postage label on return items?

Buyer wants to return item however eBay has now stopped providing a label for the buyer to return the item.Previously I authorised eBay to issue a return label and would take funds from account balance.Now I have to provide a label using my preferred...

Refunds after 30 days

I bought an item 3 months ago which arrived faulty I contacted the seller for a replacement which after sending pictures they agreed to send a replacement… I waited a month it never arrived so I contacted them again and again was promised a replaceme...

refund mistake

Hi all. Two months ago i sold a vinyl record for £50 but the buyer was not happy as i t was not a first pressing, i thought it was but he says it has a different matrix number so he asked for a refund. So like an eejit i automatically pressed 'refund...

I sold a faulty item. Refunded fully. Awaiting return. (Once more)

I sold an item on the 15th of April . The buyer notified that a significant part was missing (totally my fault).I gave a full refund on the 18th, and paid for a label through eBay, to return the item to me. The buyer informed me that he wouldn' be ab...

Bought a clutch but 8 months later its faulty, need help as it does not seem like the seller or ebay

Fake items

I purchased an item last August and have now found out it is fake. Have I any standing with ebay to help me out as the buyer has stopped reponding to messages. And I am finding it impossible to get past the AI assistant. Any help appreciated

received item not on purchase history list

I have received an item which I want to send back. The problem is it is not recorded as a purchase and is not on my purchase history list

Trying to return a printer that doesn't work properly

I brought a computer printer off of eBay and every time I try to use it it gives an error message talking about the supplied cartridges that came with the printer. I contacted the seller who said 2 of the 3 supplied cartridges should work but they do...

Return issue

Bought a machine from a seller , untested and used apparently in working order. When it arrived it was not in working order ,I opened a case eBay stepped in and it's now been returned via royal mail 48 tracking provided. The seller now opened a case ...

Resolved! Handling a return with a negative feedback already left?

Good morning. I am in a situation where the item that I sent to the buyer doesn't work and buyer reached out to me after leaving a negative feedback already. I was willing to spend some extra money and send over a replacement but after seeing the fee...

Return not refunded

Returned item back to seller they haven't acknowledged it but i have the royal mail email confirming its delivery on 27th April 26 ebay closed the refund

Buying Requesting A Return For Item Not Matching Discription

I have sold a pair of jet black shorts & the buyer is disputing the colour & saying they are blue. He has sent me a picture of a blue pair of shorts but they are not mine, mine were 100% black. He is requesting a return & refund. What should I do?

Still no refund

I had an item delivered wrongly so requested a refund. The postage label the the seller sent me was invalid so I opened a case with eBay. The seller took so long to send a correct label despite me sending many requests that eBay closed the case even ...

Diabolical service from ebay

I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...

Refunding a deactivated account

I bought an item from a user, but I decided to refund the item before it arrived, because i thought it may have been a scam, since the user was no longer registered. The item has now been arrived and I have also recieved a refund. I cannot contact th...

Issuing a refund

Hi, hope someone can help. I sold an item recently and after the seller had paid for the item and I had dispatched it, eBay held onto the funds and didn't't release them to me. The buyer isn't happy with the item and I am being asked to issue a refun...

item 205011312768 purchased 25 April 2026

I wish to return this item as it does NOT fit. As it is not listed on my purchase listings I cannot bring it up to contact the seller. I am an elderly person and not very IT literate. Can you please contact the seller on my behalf to send a paid retu...

Used Beauty Item

HiI sold a New beauty item, the buyer has used it and doesn't like and is insisting on a return. This item I won't be able to sell again as she has used it. How do I proceed?

Buyer return

I need to return an item to the seller due to being damaged, the seller only sent me the return address and not a prepaid label, I shouldn't have to pay for this, I don't see any option to dispute this, not sure how to proceed from here!

Resolved! Sold Item has been refunded but has not been returned

I sold a wireless keyboard and some weeks later received a return request on the basis that it would not pair and so was faulty. Maybe I shouldn't have accepted the return but I did so in good faith, refunded the buyer and sent him a return label. Ho...

Resolved! Received a duff battery - return for refund refused

I bought a battery for a Dyson vac. It didn't work properly. I told the seller and they said I could return it. I tried the vac again before returning (it had been on the charger for a couple of days) and it seemed to be working fine now. I decided n...

Cant find my return label!

I have arranged for a refund for something I bought, but it says it's ready to post and I can't find my postage label anywhere. I've gone through my emails, ai assistant, messages, and I can't find it anywhere. Does anyone have any idea?

Seller didnt deliver, refused to cancel. eBay gave a year to deliver - now 14 months gone case close

Hi,I ordered some unique bathroom tiles and the listing said they were in stock and would be delivered in a few days.Seller contacted me to say weren't in stock but should be on next shipment in couple weeks so waited. They weren't on and said couldn...

Returns policy

I recently received a 'Lime Green' 'wetsuit' that is' true to the worded description' but the picture used to advertise the item is a more supreme and 'Dark Green' costing hundreds of £ more. For some reason I thought I was buying the 'Dark Green' we...

refund on returned item .

Hi Ebayers , bought two items by mistake from USA from same seller . I returned them within the return period but they were in one package as they went to the same shop . Received refund for one item but not the other . Messaged seller and got no rep...

Seller

I recently bought an item through them and want to return it. They don't answer the phone or return emails. Wondering if this has happened to anyone else?

Refunding a buyer

Can someone please let me know how we would go about refunding a buyer for an item that is over 90 days - which is faulty and doesn't need to be returned? Thanks in advance

Return Labels

How do i stop ebay providing their own return label? as i want to provide my own. if anyone wants to return a item ebay automatically issues them a label with little to no cover for high ticket items. how can i stop this so i can provide my own

Buyer didn't provide full address

I sold an item today on an Auction and the buyer paid for it. When I went to print out the label I noticed it wasn't a full address, just London and Postcode. Then received a message from buyer saying please can I add a flat number to the address. Th...

import tax on returns

hi i recently bought a bag from japan to the uk i paid the import tax and received the item the bag arrived not as described and the seller is telling me that in order for me to return it i’d have to cover the import tax of it going back to japan. I ...

Unfair, eBay refunding buyer

I sold one of my personalised hearts which was lost in the post.The buyer messaged me about this & I arranged to send out a replacement but then they opened up a case with eBay before the replacement arrived!!After a couple of days eBay refunded her,...

return an item that does not fit the description (car)

Brought roof rack seller had it as correct for the van, it does not fit and now they want me to return it to CHINA at my cost this rubbish

Ad fees

I had an item on sale for collection only. A customer bought this without reading 'collection only' and then requested cancellation when they realised. In order to accept the cancellation I've been asked to pay a sum from my bank account for the ad f...

Return label doesn’t appear

Hii’m trying to return an order but when i click print label it just takes me to the order summary, no label in sight. Is there something I’m missing?

Returns and refunds

Can anyone tell me, when a seller sends totally the wrong item, why I have to sort out the return postage . Surely the seller should supply a return label and take responsibility for the return. Also trying to contact anyone from eBay about this is i...

Hi I bought turbo with two years warranty after half year turbo gone how request for seller warranty

Resolved! Buyer changed mind after item dispatched.

Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim E...

About getting a refund

Hi , I'm trying to get a refund for an item that I purchased from music magpie, but they said I have to contact ebay direct first before they can process the refund.

Refund

I bought a IPhone through the eBay platform last July but it has been blacklisted last week as confirmed by Vodafone and also Apple. Is there a valid telephone number I can call at EBay re this or a valid email address to use. Everything seems so com...

Returns

I cancelled a return to change the reason code but now can't find a way to start a new return, anyone know how to? thanks

Advice needed on return where buyer is delaying shipment and citing installation issues

Hi everyone,I’m looking for some guidance on a return case I currently have open.I sold a Botslab G980H 4-channel dash cam system (360° model with GPS). The buyer opened a return request within the return period claiming the device had WiFi connectiv...

Resolved! Returned an item into the hands of the Evri driver… nightmare

The driver, Renato, rings the bell and is halfway to his van before I open the door. I pickup the box (China teapot) and the rattling clearly tells me it’s shattered. Call Renato back and ask him to return to sender.She now says Evri not responding. ...

Resolved! Tissot watch sent for repair under warranty turned out to be fake according to tissot

Hi there I would like to know what should I do.. I bought a Tissot PRX Rose gold with box no papers so the thing is I bought this watch in October and I found out later that the seconds hand seemed to get stuck around 7:40 and I later messaged Tissot...

Problems with Ebay Customer Service and a difficult seller

Seller accepted return of a very large item. Ebay advised that seller would generate a return label by the 28 April. Seller generated the label today, the 27th, giving me less than 24 hours to package the item, which is large, heavy and bulky. I am 8...

Refunded item not received back. RM has item has been returned to buyer via Royal Mail.

This is what my refunded buyer sent to me today. The case has been closed buyer has a refund, I have no lens. "Still no sign of the lens. I've just come off the phone with eBay. They said that in order to chase RM up and, if it's lost, refund you, yo...

Hands on watch stopped

Hi I bought a g shock watch end of last month, the hands have stoped moving, it's with in the 30 day eBay warranty I msgd the seller but they wasn't interested, have I got a case or is it tough luck, thanks

Who pays for return postage

I sent an item using InPost for the first time, it arrived and I let the buyer know but he never collected from the locker. Now it is on the way back, obviously he never wanted it in the first place and just a time waster. I know I will have to refun...

antique gold pocket watch over 100 years old working when received and very happy customer, 3 weeks

i sold an antique gold pocket watch over 100 years old. working when the buyer received and very happy customer as my feed back said, 3 weeks later he said it stop 5 hours later after winding it up..now does not work and wants a full refund of which ...

Buyer is claiming I sent wrong item

I sold an item 2 weeks ago on ebay, 5 days after delivery buyer is claiming I sent a spider man toy (which i have never seen in my life) instead of the items sold. I obviously do not want this item returned to me, and do not want to refund as i packa...

out of date protein bars

I purchased some protein bars in november 2025 i just checked the expiration date and its expired on 2025 march! I’ve been trying to contact the seller but no response

Miss sold

I purchased an item recently which was clearly listed in both the photos and the written description as an original upol gravitex schutz gun but the sell sent me a very cheap unbranded underseal gun instead. I contacted the seller right away and have...

Resolved! Buyer wants to return item from Isle of Man

Hello Community,Any help with this problem will be gratefully received. Sold a mower, boxed up and posted to the Isle of Man. Buyer received parcel 2 days later. Buyer unboxed, assembled mower and got to work mowing. Various messages from him - mower...

I need advice about issue

Hi, I need advice about a return and refund issue. I bought an item on 30 March 2026. Item number:355759215404. I opened a return because the item did not match the description or photos. I accidentally accepted a partial refund of GBP 10.80, but I h...

Buyer asked for refund. Most likely lying

Hi.I sold 5 laptop PSUs that were brand new. Came boxed with Intel NUC pcs in sealed boxes. Because I did not need the PSUs, I put them on eBay. Sold 4 and no issues but the 5th I receive refund request. Buyer claimed the PSU killed his amplifier and...

Resolved! Accusatory email from eBay

I have received a number of items recently that have been damaged in transit either by clumsy couriers or poor packaging. I have also received a number of items that were listed as "used" and then described as "untested" which should have been listed...

Unexpected delivery

I have received an item which I didn't order, addressed to me from an eBay marketplace seller. The only clue to the identity of the sender is a UK address on the postage label. How can I find out who sent it?

Returning a item and having to pay for the postage

I purchased the part for my van Ebay stated that the vehicle I wanted the part for fitted the part eventually arrived. It did not fit. Ebay are telling me I have to send the part back to the seller and pay the return postage. although the part was se...

Resolved! How to request missing parts for a large product, that take a long time to deliver?

I ordered a large heavy product off ebay, all is good except one small bracket which is defective. Obviously neither me or the seller want to return this massive expensive item just for the sake of 1 small cheap bracket. It's quite unique tho - not s...

Returns Request

Hello, I sold an item via the Global Shipping Programme which was not eligible for return. The buyer has changed their mind and falsified a return request as item not described despite confirming they received the correct item in another message. I h...

Item too small Sellar won't take returns

I bought an item for my motorbike and it's tok small, I've messaged the seller and try have stated that they don't accept retutns even though ivf paid buyer protection. Aldi eBay gave closed it and I don't know what to do now.Any grill appreciated.

Currys Clearance Returns

Can anyone help? I purchased a Laptop for my son in Nov and it has now developed a fault, I am having trouble in contacting Currys Clearance as they are not replying to any of my messages, I am unable to raise a dispute with ebay.... My son was using...

Buyer took apart item

Hi, I sold a damaged headlight recently. It was a BME headlight which is a sealed unit. the only damage was on the lens so the casing itself was completely intact. Buyer had messaged me saying the headlight does not work at all suddenly and sent me p...

Seller will not give me a refund

i brought a Samsung S20 mobile phone, the phone was defected after only two weeks, it was sent back for repair and seller paid form return. (I paid for the postage) The second phone lasted under two months and had the same problem, even though it was...

Return accept query

I am new seller to eBay, I sold a lipstick which I bought from the Cosmatic shop , the buyer tried it on hand and want to return it as she didn’t like it and think it is not genuine where as I have bill and happy to share it with eBay or buyer that i...

Return part of order only

Hi all, I ordered 4 hard drives in a single eBay order, but I only need to return 2 of them. When I start the returns process, it seems to assume I’m returning the whole order rather than just part of it. It just asks for a reason for the return and ...

Started a return, cancelled it because wrong reason selected now can't start again

HiPlease could someone help. A buyer started a return but selected the wrong reason for returning so cancelled the return. Now when they try to start the return again the system says that this can't be done.Does anyone know if this is correct and if ...

Username

Has anyone else had dealings with ******. Faulty battery tried to contact them but link wouldn’t work, so I left negative feedback which they didn’t like and contacted me, which was the aim ultimately, they said a new battery would be sent if I follo...

Fake product

I bought a Salter knife sharpener and it turns out to be a cheap Chinese fake. I cant see anywhere that I report this rather than just returning it. Anyone able to help. Thanks

Refunds

Good morning from the UK,Need some assistance. I sold a dress on ebay unfortunately I didn't see small damage on the front. the buyer received it notified me they want to return it. they have sent back the item but not via ebay process, I need to iss...

Return

How does it affect feedback if cust says item does not fit and wants to return

Help with buyer

Hi I sold a smart watch and before I excepted his offer I messaged him to say that I'm not sure if it works or not and they said OK just send it, they received it on 4th March they then sent me a message saying it dosent work which I explained to the...

Item Returned

Customer has returned a bag stating it was faultly. However upon receiving the bag back its clear it has been misused as the bag is absolutely battered and there is no way the bag would get in this condition in the 10 days the customer had it. Hows t...

Return postage

How do I return two items to one seller, and avoid paying postage x 2

Need help with buyer not turning item after refunded

Hi all, pretty much as the title says i sold a bag, the buyer complained about th4 product, he left a nasty feedback, he’s ignoring all my messages and I’ve not received my item 2 weeks after I’ve refunded him

Resolved! Returns and Refunds

I have a buyer whose item was badly damaged in transit. I contacted eBay and they advised for him to start a return stating item damaged in transit. Buyer as yet hasn’t received a refund, I received and email today from eBay saying I need to contact ...

Cancelation not an option despite a 3 week lead time.

I ordered the wrong sized item. Cancelation was not an option given. The site said the item would be delivered in 2 to 3 weeks and was processed. I started a return, but noticed you have 2 weeks to return the item. My item wouldnt be delivered by thi...

Refund for item safety hazard

I got today mesage about product Item details: 276729740954 - PurSteam Handheld Garment Clothes Steamer Portable Travel Steam Iron **EU PLUG**I don’t can contact with seller because item it’s cancel from my purches history

Returning an Item

I received a damage item started a dispute and won & got a refund,it doesn't say anything about returning the item,do i keep or not? Thanks.

Return postage - buyer closed case

I sold an item on eBay clearly stating that the item alone was for sale and that no leads etc were included. On receipt the buyer insisted that the item should have come with the leads as the condition was like new, even though the listing stated it ...

SCAMMED and Forced to Pay £16 Return Label

How can a buyer force a return describing the item as 'not as described', list a bunch of AI generated bullet points that make no sense and don't describe defects of the item, but it's inherint traits (like buying a record player and returning it bec...

Buyer returned item to wrong address

Hi, for some reason my buyer has returned the item to the wrong address. He has taken three weeks to make the return and said the item was damaged, which I’m really sure it wasn’t. EBay issued a returns label and I had a message saying the item was r...

seller misguided me to cancel return initiated need to contact ebay

i purchased a printer that was declared working but ribbon was missing i initiated return based on same statement but he asked me to change reason and i couldnt find option to change return i just wanted my money back now i cant initiate a new return...

Returnz

Hi I have recently returned an item throught Ebay Royal Mail service. They have delivered it to the sellers registered address. The seller has not received it because the address they confirmed is not the address on their Ebay account. Where do I sta...

8 in1 Facial Water Hydra Dermabrasion Hydro Jet Aqua Skin Deep Cleansing Machine

The machine has one year warranty. It stopped working after three months. The seller could not help to fix the issue. I would like to receive a refund.

Resolved! Damage due to shipping

Dear Community,My buyer claims that I have sent them the item not as described, due to finding faults with the item when received. When I asked to inspect the item for physical damage, they provided me images of two components, that fairly looked lik...

Late return - agreed with seller.

I purchased a front cover for a caravan in September which hasn’t been used yet. I have found out that despite the advertisement on ebay saying explicitly that it would fit my caravan make/model it was unsuitable and would not fit. I have contacted t...

faulty items after 4 months and only used once

As description. I purchase a battery circular saw in December of 2025. I used the item for the first time at the end of January to make one cut. I then came to use the saw in April and it did not work> i charged the barrerites but it still did not wo...

refund

Help needed please! I am going round in circles! A buyer bought an item which she said was incorrectly described. It was done in good faith. I am happy to refund in full, but I cannot find a way to refund the price and the postage she paid to get it....

collection issues

Hi there, a buyer cancelled an order which was collection only (heavy item, have sold many the same before as collection, no problems at all), as he said he lived too far away and isn’t realise it was collection only (I’ve literally plastered it in t...

Refurbished Warranty

I bought a refurbished item that comes with 1year warranty now the seller won't respond

No return label issued

Hi allrecently tried to return an item of poor quality,seller hasnt issued a return label but told ebay that he has,im now stuck in a loop with no option to ask eBay to step inhelp

Private Seller not accept return. After asking for ebay help they closed return without any explanat

Private seller using not acceptable language and eBay cancelling negative reviews. Closing request without explanation

Refund

I bought a ps5 the item came but isn’t working o contact the buyer he refused my request and the description did not match when I received the item

Seller not responding to my request

The seller is now ghosting me and not responding to any of my messages. Where do I go from here the scooter is broken. I only got it in November and still I’ve had no response even though they said they would send out a return label

Cancelled order

HiHoping someone can clarify a cancellation issue for me I’ve cancelled an order as the buyer had an incorrect address I listed and they have bought again with the correct address.issue is I am now down money and eBay aren’t exactly clear.i had £39 i...

Damaged goods

I sent an item (picture) to a buyer and packed securely. However the item has arrived to day and is broken. the buyer has requested a return and refund! How do I stand on this? The picture was obviously damaged in transit, so am I liable to refund as...

Refund for download

Anyone know how I go about trying to get a refund for an ebook? I ordered what I thought was a physical copy but it turned out to be an ebook version. Started a return process but says I need to send it back by courier & show proof but how when it is...

Muppets

Is anybody else getting annoyed with eBay at the moment I have had items returned that should never be returned I had a pair stockings eBay let her return she sent a photo of there wearing them saying she did not like them on just had a another Muppe...

Return of a item

Item came late and when opened (a fridge for a motorhome) was seriously damaged, after a nightmare trying to get seller to agree to a return, they sent me a return label to send it back, it’s not been collected yet and it’s been 2 days, what do I do ...

Refund

I have returned an item after 30 days,it was faulty and the seller agreed to a full refund so I paid the postage and returned it .The seller has not responded to emails and I never received the refund .is there anything else I should be doing . thank...

Why????

Hello,My return case was closed as "final", but I used a QR code provided by eBay to return the item.Because of this, the return should be traceable in your system, and I was not required to upload proof of postage separately.I believe the case was c...

One member sold a fake

One guy sells me a fake rimowa bag. He admits it’s a fake and relists it immediately. he then requests feedback changes which I refuse. He reports me and gets to keep his 100% positive feedback. this is a PSA. No way for me to appeal. I mean the sell...

Return and refund issue

Hi so i bought a set of swords off elvenedge, turned out they wasnt was listed asked for a refund, it got accepted but hand to send item back, due to timings the item wasnt sent back until after the due date, I tried to contact the seller but never g...

Broken lid - Seller Not Responding

Hi there, I've tried to contact the seller for an exchange or refund as the lid to the bottle i received is cracked but they're not responding.... Can someone advise me?

Refund not arrived

The seller offered a 60% refund which I accepted 2 weeks ago but haven't heard from him again or received refund. Ebay keep getting my item, a circular saw mixed up with an icemaker. I feel its all a con

Help with return

I opened a return, got the label printed and arranged Royal Mail collection.Then the seller messaged saying the return address was wrong. She asked me to close the return, then re-open a new return to obtain the correct address. So I closed the retur...

Return issue

Hi there I purchased an iPad for my daughter end of December I think it was for her 3 rd birthday 1/2/ 2026i received the item no problem but unfortunately iv noticed the iPad has started to curve /bend an the battery has become very poor, iv message...

Item posted using eBay Simple Delivery and trashed by courier

I sent a pair of vintage speakers via courier using eBay’s Simple Delivery procedure. The speakers were damaged in transit and don’t work. I have refunded the buyer. How do I get my £80 back from EBay that I refunded?

WRONG ITEM SENT

Why when you purchase an Item from a seller on Ebay and they send you the wrong item it costs the buyer money to return it, little or a lot it is all money my money. I bought a Light blue in colour Schulz Coin holder £9.04 they sent me a Dark Blue in...

How to deal with false return request.

Hi there,A buyer has purchased an item from me but is now claiming it is defective.I can see from the photos they have sent compared to mine that there is new damage to the item which they have not mentioned in their return request.Their complaint is...

Faulty kettle

I bought a smart kettle which has developed a fault. The seller will not refund or repair as it is outside the return period.The manufacturer says, although it is under warranty, it is up to the seller So neither are taking responsibility. Who is leg...

I refunded a Buyer Before they shipped the Item Help

Hi, can someone please help me? I was selling an item, but it turned out not to be what the buyer wanted. It was black instead of white. The box did show that it was black, and the buyer still opened it and then requested a refund, which I accepted b...

A return request

I sold a Pokémon tin the title was correct but the Ai description wrongly put 8 packs at the bottom of the description when the tin only holds 4 packs. I had plenty of clear pictures of the item and a close up of the back of the tin were it clearly s...

Ordered a pre order and now the seller is ignoring me

Hi, I Ordered a pre order in mid February and it was supposed to be dispatched at the end of march yet nothing has gone out for delivery. Now the seller is ignoring me and not responding. Any advice on what to do next as the 30 day money back has exp...

Buyer returns after a month

Hi everyone,I’m a new seller on eBay and would really appreciate some advice from experienced sellers.I recently sold a Botslab 4-channel dash cam system listed as “brand new (box opened).” The item was complete, unused, and in original condition at ...

Struggling to refund a buyer?

I’m trying to refund an item but I can’t seem to process it?I tap on refund buyer and it It only comes up with the informayion page and no way to advance to make payment?

Returned item, seller says damaged

Hi, I returned two radiators, never opened. The seller said they couldn’t find them for the first week, then when I showed proof of return finally located them. Then sent pictures saying one was damaged, (see image) scratched along the bottom. The se...

Forgot to post an item, QR code now expired.

Can anyone help with the above please? totally forgot to post a parcel on March 31. Seller has rightly raised that their parcel hasn’t arrived. QR code with Royal Mail no longer valid. i still have the item but unsure how to proceed! I’ve messaged th...

Lying buyers

I recently, well days ago. Sold a dremel for dog claws. It is in full working order. Yet the buyer has lied and said "It doesn't work on top speed""It cuts out"I have a video of the dremel working. I ok'ed the return. How do i contact ebay, please? S...

Refunded new ebayer but their payment is still pending to me

Hi Hope you can help. A new ebayer joined ebay today and purchased some earrings from me at £119.52. The buyer paid immediately but then requested a refund saying they purchased them in error. I refunded the money as requested by ebay. Their payment ...

Return to china

The return cost is prohibitive. The seller offered a discount alternative. How can I accept securely

Return

Seller is refusing to respond to a request to return an item , item is very light return cost £3.06 , to return it myself would cost a lot less but they are refusing to communicate

Ive been charged ad fees for an order that was cancelled, do i get it back?

Had an item for sale which was cancelled by the buyer, I have paid additional fees along with the refund, do I get those fees back? Thanks

Refund request

I bought something off here, got confirmation to my email. When trying to print out label it tells me there is an error. I’ve tried to contact eBay multiple times with no one contacting myself back! Tried to contact the seller but keeps asking myself...

Wrong return reason used to avoid postage by buyer

I had a buyer message me to say they had ordered the "wrong item by mistake" and they would be returning it. This way before they had received it. The next day they opened a return request and put the reason down as "wrong item sent" and returned it ...

Changing the type if return

I have been dealing with a selller that wanted me to change the type of return from FAULTY to ORDERED BY MISTAKE - even though the item was faulty. I cancelled the Faulty return but now i cant re do the return is that normal - ie if a return is close...

I'm getting around 1 item a week to my home address marked for the RMA department. I am not a seller

Hello,Is there a way for Ebay to track who is using my address for returns please? I am having to refuse multiple deliveries a month, and it's a waste of the couriers time etc.Kind regards.

Fake Return QR Code

I purchased some bike tires from a seller in Beijing. The tyres turned out to be dodgy and not as described.I contacted the seller explaining the situation and they agreed a return sending me a Royal Mail label with their address in Beijing, but when...

How do i return item when address is a bit vague,?

Return address has name no house number but has street and postcode

Return item from buyer.

how can i raise a return label to send to a buyer in the USA to return an item, i originally sent through global shipping and don't have any address or zip code to raise a label from private courier.

Resolved! International return / refunds - tax?

Hi - I sent an item from UK to Germany via GPS. It did not arrive and therefore i refunded the buyer, but they only received the cost of the item, not the import charges and GPS shipping cost they paid. How do they get this money back?ThanksBen

Returning 3 individual items

HiI recently bought 3 t shirts from the same seller but I need to return them as they do not fit my son.They are all listed individually in purchases so if I select to return them I have to pay the return fee 3 times...don't get it....I want to retur...

sent a second parcel from seller that i don't want. would you be willing to offer guidance?

first time this has happened to me...I bought an item from a seller that had arrived (about £10 in value) , and a few days later i received another parcel from them and i opened it to see that it was something similar, but of course not something i'd...

Refeund

Hi guys. I sold an item on eBay put didn’t receive the money. I was supposed to receive the money 48 hours after the parcel was delivered. The buyer returned the item and therefore I didn’t receive the payment and now I am being promoted by eBay to m...

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Resolved! Refund refused.

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Resolved! Jacket

Resolved! Returned item

Resolved! Been scammed

Resolved! Item not as described short-term right to reject Consumer Rights Act refund

Resolved! Faulty Item over 90 Days

Resolved! Scam Buyer iphone

Resolved! Nintendo switch game arrived with smashed case

Resolved! Handling a return with a negative feedback already left?

Resolved! Sold Item has been refunded but has not been returned

Resolved! Received a duff battery - return for refund refused

Resolved! Buyer changed mind after item dispatched.

Resolved! Returned an item into the hands of the Evri driver… nightmare

Resolved! Tissot watch sent for repair under warranty turned out to be fake according to tissot

Resolved! Buyer wants to return item from Isle of Man

Resolved! Accusatory email from eBay

Resolved! How to request missing parts for a large product, that take a long time to deliver?

Resolved! Returns and Refunds