WRONG ITEM SENT

[bezzer2009]

Why when you purchase an Item from a seller on Ebay and they send you the wrong item it costs the buyer money to return it, little or a lot it is all money my money.

I bought a Light blue in colour Schulz Coin holder £9.04 they sent me a Dark Blue in colour which is wrong, easy to resolve send the correct one with a returns envelope and i would send the wrong one back, jobs agooden.

2 messages and this is the reply " hi, i do apologise for this issue. i will check at the warehouse tomorrow (today) about what happened and let you know the steps we can take to resolve this issue.

4 messages later and know reply, spoken to Ebay and they are as helpful as a chocolate tea pot, a waste of time, or is it and Ebay run shop !!!!

As a seller on Ebay myself for 18 years I would never expect a buyer to pay for my mistake, so why are eBay's policy's so out of date, I am sure it never used to be this difficult or expensive. 

[jckl1957]

Ebay's policy is that you start a return case.

The seller provides a return label - so no cost to you.

(Or, you can ask for a replacement at this stage,)

You send the item back and get a full refund.

Then, you can buy the correct item or find a more reliable seller.

[tobiasd4]

It sounds like you opened a plain return case. 

It should have been item not as described case,seller provides return postage label.

[bezzer2009]

Only good if I have ebay on my phone which I do not !

YES the seller should provide a returns label, but if they will not reply what can you do.

The Returns policy asks me to put item in a box and print off a label, when it came in a plastic envelope !

Not If the seller will not reply !

I send the Item back at a cost to me, wrong !

If I knew they were unreliable I would not of shopped with them, this is where ebay should step in.

[jckl1957]

Ebay won't do anything unless you open a return case.

You can send the item back in similar packaging to how it arrived.

Once you open a case, the label is provided through the case.

If the seller doesn't provide a label, you go back to the case and ask Ebay to step in.

You're clearly wasting your time trying to get a response from the seller, so why don't you use the Ebay Money Back Guarantee, follow the returns process, and get your money back?

[tobiasd4]

If seller does not supply returns label, you escalate on day 4 for ebay to sort.

[bezzer2009]

Spoke to ebay customer services and they must have started a plain returns case.

[bezzer2009]

Thank you for your help and advice jckl1957

[tressygirl]

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@bezzer2009 wrote:

Spoke to ebay customer services and they must have started a plain returns case.

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eBay CS do not ' start plain returns cases',  cases are started by the buyer.