Member To Member Support

My selling items does not come up in searches

I posted an item and have zero views. When I serch, even with the exact title of my post, other related items come up but mine does not. In other words, in my selling page the item looks live, but I don't think it comes up in searches. How can I fix ...

Error codes 5543

I sent an offer to a buyer who tried to pay for the item, but got error code 5543. He has tried several times. What does this code imply?

Incomplete eBay pre-settings will block item push. Complete

Good evening, I am a private seller and it has been nearly a month now. I am Receiving error message while trying to push product from suppliers website. Already set up return, payment policy but not sure whether this could be the reason. But I have ...

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

Blender

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the s...

Live chat greyed out

My live chat is greyed out and has been for a while, is there anyway I can fix this.Thanks

Changing Currency

My Ebay account has been registered in the USA for over 20 years. However, now when I try to create a new listing, it shows the price in £ sterling and not US$ (as gefore). There's nowhere to correct it on the Ebay website or App. I tried contacting ...

Safety concerns

I had an email from eBay today regarding safety concerns for a mobility scooter charger I purchased, it apparently goes against the safety regulations & has been withdrawn from eBay in the US for this reason. I’ve contacted the seller for a refund bu...

Resolved! trying to leave feedback but ebay thinks my comment is offensive

this is what i wrote "order for damson and quince trees placed Wednesday. trees arrived this morning. advanced courier message with approx time. Single parcel delivered. Well wrapped and protected. Both trees bare rooted in good condition. Currently ...

Updating personal account to Business account

Good morning!I have a private ebay account that I created for buying some items back in 2024Can i switch that to business seller account?I tried the chat support and checked the settings but it doesn’t even show me the update option in the “account t...

Why can't I save and set an alert on a specific seller?

Having used advanced search to find the items a specific seller has listed, I want to save and set an alert for this seller. The option to save the search doesn't appear at the top of the page or anywhere else in "saved searches" How do I set an aler...

Moving Countries

Ive had an ebay shop for over 10 years. I opened it when I lived in the UK and in 2018 I moved to France. Am now back in the UK and eBay have told me I cannot change my country back to the Uk and I have had to close my shop for now as it says I am lo...

Hi DHL never tuned up to collect so I posted via parcel force item has been delivere

DHL was used bu the buyer once item sold but the never turned up to collect an item I sold, so I posted via parcel force the item has been delivered but it’s still saying awaiting delivery as dhl never collected the item, funds are in limbo and buy h...

Account problem

Hi my account keeps switching to another account, which isn’t anything to do with me ,I try to sign out and sign back into my account, but goes straight back to unknown account ,even changed password ,still no joy

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

Technical

Wrong code on my delivery. How do I get my parcel

reporting to HMRC

HiAm reporting to HMRC for the first time. I have two accounts but cant see if I have to report totals for each account or whether just one . obviously same bank details and NI number. Hope this is clear enough to understand!

Problem with order cancellation

I made an offer on eBay and it was automatically paid from my card. I immediately requested a cancellation and the seller accepted it, but this idiotic service called eBay kept me waiting for three days and then cancelled the cancellation request. No...

Issue with not receiving an offer that I know has been sent

I forwarded a link for 1 of my listing to a customer who in turn made an offer above the minimum offer amount BUT I’ve not received the offer at my end, she has since sent the offer again and still I’ve not received it, any ideas? Thank you

Deleting an active ad -

How on earth do I cancel/delet

Received a parcel for my address but unknown name and member number

Hello!I have received from EvRi today a package for a person who does not live here (and to the best of my knowledge, didn't previously, either!). There is an eBay member or ID number given. I can't seem to search for this, though.Not sure I want to ...

Age verification

I don’t have a credit card to verify my age. I only wanted to buy a letter opener but was prevented from doing so because it was considered a bladed article. I’ve had my eBay account for 19 years so how can I be regarded as under 18? Will eBay be off...

Duplicated order

Hi, how can I cancel an item that was duplicated by mistake. It was automatically relisted but i didn't realise.Someone has made a bid on the duplicated item but i have explained and they understand. The original item has been sold. This all came abo...

Issue with delivery dates to customers only showing as 27th December despite it being shorter

HiIs any one else losing sales because eBay is quoting dates after Christmas despite this not being the case. It has been going on and off since at least Saturday. I keep reporting it but to no avail. So despite me setting it to same day dispatch wit...

Account

Hi. I can't fo anything on ebay. I can't check purchases, selling,watch list or anything. Says access authorisation Http check

Simple Postage Issues:

It says labels generated but when I try to open I get an error message about Technical Issue - please try later. This started yesterday but I still cant access the label

Funds on Hold Constantly

Hi, I have been selling with ebay for the last year and my funds seem to be consistently on hold. Normally this isn't an issue as I just use my ebay balance to buy other products but now I am trying to crack down on my spending. It says my account is...

Account restricted

Hi, I’m unable to send messages to other sellers. It shows an error saying I need to complete verification, but I’ve already done it.

Messaging between potential buyer and the seller (myself)

messaging between seller & potential buyer - messages back and forth & then randomly a message appeared in the thread automatically (as if from me, seller) but I didn't send the message - where did it come from?

I want to delete old expired offers from the account "bids and offers" list

Cant seem to delete old expired offers from the "bids and offers" list . The "three dots" only allows seeking help and it doesnt seem to be catered for so going round in circles.....Anyone got the salvation cheat?Ta

Resolved! Payment Problem

Hi all,I have sold an item but the buyer is having trouble getting the payment link to work. Has any one else had this problem?

Not available for purchase in your area red banner comes up when buying an item I have brought befor

Has anybody seen this come up ? Strange for a item being re purchased .

Tracking

Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...

I've been trying to make my first listing but i keep getting the message"We've encountered an issue"

As the title says, I've tried across multiple browsers and on my phone but I keep getting the same error. I tried contacting support but that was useless any advice?

bleep is wrong with the eBay offer system

I tried to put in an offer for an item in the UK as I am in the UK but every time I go the system says the seller will not send to the US Well I'm not in the US so what's wrong with your system I've tried getting through to you in many other ways but...

Buying an item after reserve not met

I bid on an item earlier today and lost the auction as it said it had not reached the reserve. I messaged the seller to ask what the reserve was and explained that I really wanted the item. The seller told me it was £65 (I had bid £60) but said they ...

Signing in

Went to put feedback in today for and item I bought and was greeted with a different logging in screen asking for photo ID etc much the same as NHS of late. I had to link my Google account in to get round this. I will not upload a photo of myself and...

The tax invoices are incorrect !!

Done my accounts for year ending and now found a number of EBay tax invoices are incorrect (Instead of £78 they shoe £3.37) They are all over the place, how do I get someone to correct them

Sending offers to potential buyers

Hi. I’m a new seller. After a week ‘live’, with some interested buyers (‘watchers’), my ‘selling’ platform urges me to send offers to them. However, it doesn’t matter what amount I put in…it says ‘invalid amount’ underneath in red (please see exampl...

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

How can l return an order that is passed the 90 days period

I purchased a item more than 3 months ago but it is now faulty, I have tried to message the seller but it won't go through and I went on to the automated message service and it advised me to select the item that I have an issue with and it showed me ...

Search settings

How can I change search settings as a default to exclude United States permanently . It’s a waste of time I have to change preferences every search. I just get offered a load of options with ridiculous delivery and tax charges. I don’t want anything ...

Relisting fee for a motorcycle after a timewaster cancels

Hi. Do we have to pay the £22 again for a vehicle if the time wasting "buyer" cancels the order?

resolution

do e bay ever bother giving a resolution when you report an isssue,,,,,mines been 2 months now, not a word from them !!

My listing is not anywhere to be seen.

I listed some solid silver spoons in the category: Collectables & Art>Silver>Solid Silver>Cutlery, I was wondering why there is not even any page views, I went through the category manually by refining the list to auction only, time ending soonest, t...

Resolved! postage

this is my message to ebay, please comment i do not want to use the delivery services you recommend for items that need age verification. they are more costly and they are not reliable.I want to use royal mail only for things i sell.not having this a...

eBay - What have you done to the App? Back to where we were 6 / 7 months ago - why????

Anyone else having issues?The last eBay Update I have is dated 26th November 2025 V6.237.01 and yes, I have uninstalled and reinstalled the App to no effect. I believe this is the last update available.So this morning I decided to open the app and ed...

Why cant i list a car with my mobile?

I'm getting this error page, see image.

Suspicious transaction

I was trying to buy a projector screen from a seller but, at checkout the verification process was not my number, despite me being signed into my ebay account at the time (which has the correct number). When I tried re-verifying my actual number on m...

Unable to create seller account

When trying to create listing get an error message stating unable to create issue eBay end, been like this for weeks

Resolved! DPD Parcels

Recently I had an Ebay Parcel delivered to Argos by DPD. After a few days I went to Argos with the eCP code to try and collect it. The lady at Argos said DPD parcels are different and I will have received a collection code from DPD and not Ebay. I ha...

EBAY FRAUD

Refusal to hadel complaints, refusal to call me back and failure to provide qr codes to complete return thats now been closed and will not allow to be reopened as im just trying to get the qr codes to scan for labels. What advice for next steps? than...

Rechargable USB LED Bottle Cork Wire Fairy String lights

I ordered this via EBay. The Items do NOT work and won't charge. When I select 'return the item' it not shown on my list of purchases! The site says something went wrong! I cant get through to EBay to tell them of the problem. Any advice would be mos...

Trouble updating personal information

Hi all, I am trying to update my email address on my account. I've typed in my new email address and I get a message saying a code's been sent to my new email to verify it, but nothing been sent, not even in junk. This has been happening for many mon...

MC011 Restriction

Hi, I got this restriction recently - once my sales started to go up. Ebay asked me invoices of stock purchase orders, proof of every delivery - it took me hours to go through all that as I had 350+ orders done. However I provided everything and more...

Photos not uploading when using web

I'm have problems loading photos when listing a similar item. They seem to upload and no failure but the images are not visible, ie if I load 3 images, there are 3 boxes that load but cannot see the images. This is only using the web, I've cleaned hi...

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

Issues with updating tracking

Okay guys help me, am I safe? I sold iPhone 15 pro max the buyer selected second class postage and provided me with a bar code to scan and pay a pre paid label, due to how expensive the phone is I chose to do first class postage on my behalf, but the...

Ebay not letting me Update my Sold Item with postage info & tracking because I did not use their Pre

Sold an item. Buyer received it.sent Positive Feedback. Yet account still showing as- Pending, postage date overdue, get Prepaid label.”I used my own postal service. Ebay will not let me update Tracking or Dispatched on Seller Hub- just get repeated ...

Collector didnt give me a code

Help. I have adhd. It makes it hard to remember processes. I sold something for £350 but the buyer didnt give me a code when they collected and I didnt think until after theyd left. Now theyre ignoring my messages. I need my money. What can I do?

No communication from ebay

I recently purchased an item via guest checkout.No confirmation email has come though.This was 3rd of December.I paid through klarna and first instalment came out of my bank at time of purchase. I purchased something the next day and all went through...

Does anyone one know why an account would be restricted from selling indefinitely? I’ve not had a me

I’ve not had any messages explaining why, but the account has been unused for about five years, previously have five stars at a high number for selling. Have bought a few things since, but could do with selling too.

Rear view camera

I purchased a rear view camera in April ( approx 8 months ago ) the camera is now taking on water and is impacting on the picture which is causing a safety issue , it’s an outdoor camera so it should be waterproof, the seller has told me to open up t...

Label help

Hi all just wondering if anyone can help me? So basically I purchased a 3rd party label and voided the generated label I have sent the item today with the 3rd party label but it is not showing scanned by carrier and I’m worried that I will get a stri...

postage

i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?

location restriction

I am in the UK, my girlfriend at the same address can buy item X, but I am blocked with the error code Unfortunately, this item isn’t available for purchase in your location.{e284694-1260494x}. what is going on? I can buy it on a guest account, but t...

Unable to List

I have 300 free listings per month as a personal account holder, and I have only listed 53. I keep getting restrictions to list more, and I keep getting a message that I should increase my limit if I need to list more products. How do I get this fixe...

Items to buy are now listed in dollars!

Items for sale on my Ebay are now shown in dollars which I didn't ask for. How can I change back to £sterling? The 'assistant'on Ebay is as much use as a parachute in a submarine

Click and collect

I had two items delivered to Argos for click and collect. I normally receive a pickup code for collection but this time I haven’t had the codes. Argos won’t release the items without the code. The seller says I need to contact eBay and so far eBay ha...

Policy Violation - Open for 5 Days and no response?

I'm hoping someone can help. I've had a policy violation open for 5 days. I cannot do anything to the listing because all the boxes, i.e appeal, edit and delete, are all greyed out.The listing apparently had an external link, which I removed and then...

Contact seller not working

I have sent three messages to the seller but he has not received them and when I check them on eBay account they are not there. I cannot contact the seller and need to arrange collection.

Faulty battery charger.

I got a message off ebay telling me a Makita battery charger i bought is a potential fire risk and is subject to a re call, ebay said i should contact the seller, which i have fried to do bot had no response. How do i get ebay involved with this when...

Settings

Hi I am using a tablet PC but want to show the desktop site all the time not the mobile site. I am using my browser and set it to desktop but it keeps reverting to mobile.Any ideas?

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...

I made an error on my listing which I can't now mend as I received bids

I made an error on my listing of a set of 3 pans. The photographs show the correct sizes, but I made an error in the description. I have received bids, and so the system won't allow me to amend the description and correct the error. How can I resolve...

Requirements for selling batteries in the EU

I was sent a message stating:We’re reaching out to you as you sell batteries or products that contain batteries in the EU. From Monday 18 August 2025, listings made by battery producers must comply with requirements in the EU Batteries and Waste Batt...

Listing

I am unable to list my item to sell-Ebay site tells me that the "my location" information needs addressing.Checked - all correct -still won't list. Anyone else with these issues?

Notification of product safety concerns via eBay

I received on 21/11/2025 a notification from eBay about a product recall or the product posed a safety hazard. The recommendation by eBay is to stop using the product. eBay list the item as:- "This item has been reported by UK Trading Standards for n...

Unable to resolve a policy violation listing

I have a listing that apparently has violated eBay's listing policies due to me offering to sell it outside of eBay, which I'm not, but I assume it's down to some wording that's been incorrectly interpreted. When I click the 'resolve' button the opti...

Trusted device

Hi 4 weeks ago I got anew phone I’ve used it loads of times , but still eBay treat it as a new device , I have to keep putting in a code every time I use it, even this morning in the post office while getting QR code, then it comes up trusted device!...

Payment

Hello ive just won a bid and I'm having trouble playing and contacting the seller 389269361903

I have reduced several items but the price remains the same.

Been through the process of reducing items one at a time but it's not working. All 10 items I reduced are the same price. Total waste of time and effort. Anyone else having this problem?

Charged twice for same order

I was charged for the first attempt which was made with klarna but there must’ve been a glitch in the system as there was no order confirmation. I placed the order again successfully the second time with a different payment method and the second atte...

Expired listing details

I was wanting to find out how to view the full description and photos from an expired listing. I used to be able to. But it disappeared before I could copy them. listing ID [#a07-0brhednm4w#]_[#5242c089e5024633bc2c1961c10ed904#]

Faulty item

I have a faulty item the seller agreed to send a replacement 3 weeks ago it’s not arrived I have contacted the seller & they are not responding now?

Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!

EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...

Is anyone else's account playing up?

Is anyone else unable to access messages, view balance and check their listings?

Qr code sent to me is not acceptable as wrong postage what do i do

Qr code sent by Ebay not accepted as wrong postage. What do I do

Charged twice for postage

Buyer purchased 87pence Royal Mail option, but I now have a deduction for a yodel parcel and a label

Ongoing Technical Bug Preventing Me from Listing – Nearly 4 Months Unresolved

Hi everyone, I’m hoping someone here can help finally escalate this. It has now been almost four months since I first reported a technical issue that prevents me from creating or revising any listings on my account. Each time I try to list an item, I...

Collection barcode

Hi, so I’ve stupidly deleted the eBay email with the collection barcode. I’ve also deleted the in app message as I was going to use the email. What an idiot. now I can’t find a collection barcode on the app anywhere. Please help. Thank you.

Cancelling an item with bids

Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...

How can I remove prompts on my phone for each item unsold or relisted?

Just today it started, every time something is listed or relisted or an item hasn’t sold my phone pings and it’s driving me mad. How can I stop these notifications please?

Qr code for return not working

As in the tittle. Royal Mail QR code for return not working, what to do now ?

Quickfile accounts problem

Hi, For my business I use Quickfile accounting, I had my eBay sales linked to this and it logged all sales and charges automatically making life easy, it worked perfectly for over a year but now when I log in to my quickfile account eBay banking is d...

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

I am not receiving offers from sellers.

I am not receiving offer notifications from sellers even though I have offers set up. When I check on one of these listings I can see a list of expired offers, some of which I would have accepted. I have some listings set to automatically accept or r...

cant bid because of where i live

i live in scotland also have a house in spain When in spain sometimes want to buy /bid for e bay items however when i try to bid for something --whilst in spain--- im advised that seller wont post to spain As i dont want anything sent to spain how ca...

Posting items

I have recently sold an item. I was unable to print a label due to an apparent wrong address. Seller provided address to which I have posted but I cannot find how to mark as despatched although the royal mail tracking now says delivered. Can anyone h...

Resolved! No funds in account but a healthy balance?

Hello, I have money in my account and want to purchase item, but I can’t buy as EBay say no funds available, what’s going on? Please advise,Thanks.

Multitude of problems

Hello all, recently been using ebay here and there after a long time of staying away and am reminded why I left to begin with.1: Why did they remove the "request total" "request invoice" "request combined shipping" options? Not available in any firef...

personalisation

I have completed the personalisation to complete my first listing but it doesn't show up for the customer. What can i do.

Parts are missing from box

Bought a transmission jack and when it was delivered the box was ripped, so not sure whos to blame,

Incorrect price

I´ve had an item for sale for 300 pounds for a long while. I decided to reduce the price today, to 220 pounds. However, when I checked the listing afterwards, the price is actually 275.78. Does anyone know why or how to fix it. I can´t get to custome...

Views

Hi,I keep losing my views totals for the items I have listed, at the end of last week I listed an item and it received 5 views quite quick, over last weekend the views disappeared to zero, and now stands at 1 view...what's going on?

EBay message won’t send

Hi, I’m trying to send an internal eBay message to a seller, but when I press to send it nothing happens. I have cleared eBay cache and rebooted my device but without result. The seller is one I have bought goods from several times, and messaged befo...

Sending message to seller

I'm trying to send message to seller, but it does not send, just gives a disruption sign and no message send. PLease help as my speaker have failed and it has 1 year warranty.

Undo account deletion. 60 days. Yet you can’t?

So I requested to delete another eBay account. I have something in there I purchased a while ago I forgot about for £110. It’s not yet shipped and so I want to re-open my account. However, I cannot get any help. I have evidence it’s my account, such ...

Location Germany - listings in UK and USA

Hi guys,I'm in Germany and my delivery address is German. All listings and products shown come from UK and USA are listed in British pounds. What's going on?

Resolved! Simple delivery and Custom postage option boxes not working properly

Is anyone having trouble choosing their simple delivery postage option? I am trying to load some items and revise some but the simple delivery option and the custom option box seemed to have swapped places. When I press simple delivery it is showing ...

I am unable to purchase any items.

Unfortunately, this item isn't available for purchase in your location. {e282271-1260494X}

eBay Support Chat Not Working

Hi! eBay’s support chat has not been working for me since yesterday. The interface is greyed out and completely unresponsive - I can scroll through the chat options but can’t click anything or type messages. I’ve tried multiple devices and browsers, ...

I paid for anitem on collection, but the seller doesn't know how to mark it as paid. Help please.

Hi, I paid for an item on collection, but the seller hasn't and doesn't know how to mark it as paid. So I am still being asked to make a payment. Help please.

Simple Delivery not so simple - how to request a specific courier as a buyer?

I'll not go over the issues with Evri as it's been widely reported in the press and elsewhere - and there was a post yesterday about an entire village's parcels being dumped in front of a shop. As a buyer, if a seller has both RM and Evri selected, E...

Upload aPhoto and message

How to upload a photo and a message to a seller?

Trouble Updating Tracking Number from Simple Delivery Services

Hello eBay Community,I’m reaching out because I’m experiencing an issue with updating tracking numbers for orders shipped using Simple Delivery Services. As a seller, I need to provide buyers with the correct tracking information, but I’m unable to f...

Updates of delivered item

Why do updates take so long if the item is delivered?

Buy It Now - Cannot remove this option when listing??

Lately when I am listing items; a Buy It Now option pops up now with a suggested price!!! that I cannot remove?I have tried deleting it, refreshing the page and saving for later but I cannot shift it?Can anyone help?

How long does it take for buyer to close a payment dispute?

Bit of a muck up on my behalf, sold one item worth £30 and another for £90. Mixed up postal labels and they’ve gone to wrong buyers. Two issues, the woman that bought the £30 item received the £90 item and instead of messaging me has opened a payment...

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do s

Hi there, can help me is more than 5 years my account is blocked I can't sale any items, please do something for me.

label problem with simple delivery

I tried to print my simple delivery label but found my printer had broken, I don't have a smartphone, so a QR code can't be used. The only solution I had was to cancel the order and message the buyer. Is there any other solution?

Anyone else not able to list anything today 21/11/25

Just get red banner saying try later!

Resolved! Seller using my mobile phone number in listing!

Hi, a seller on Ebay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...

Selling

I am trying to sell some of my belongings but unfortunately every single time I get to the end it always comes up that their is a problem and to try again later! It's done this for months now and I don't know why... Can anyone help ? Their is no way ...

ebay asked me to upload complience documents but i dont have what should i do?

Ebay asked me to upload compliance documents but don't have those documents even my supplier failed to provide me those documents ! what should i do now kindly give me your opinion?

Ebay asking me for my bank account customer number why???

Today i decided to open a seller account to make some cash on my old unwanted items via Ebay platfom, found it weird to have to give my bank numbers twice for both buyer and selling as it is the same? bank account. Then ebay wanted me to connect to m...

changing my email address on ebay

my current address is: ****gates@hotmail.co.uk I want to change it to : ****gates6@gmail.com but I get the message "that address is already in use". I want you to investigate this please and I assure you that this address is not in use by myself on e...

Variations listing

Creating a variations listing simply does not work. I've seen older posts here, that I cannot reply to since the beginning of October, its now middle November and there's evidently still no fix. I'm following the instructions on eBay pages and nothin...

I seem to have locked myself out of my seller account but am still receiving emails from it.

I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds

Seller dashboards metrics and standards

Hi everyone My sales have been stuck on 193 for weeks Despite me selling many more that should leave me on around 250 ish sales That should take me from below standard back up to above standard My review is today As of 4pm nothing has changed. Still ...

Item was collection only but buyer arranged own postage - how to mark as collected?

hello Item was collction only, in scotlandwe agreed buyer, who is based in england, would arrange her own collectionso item was wrapped up, ready for postage buyer then paid for itembuyer then sent a pre-paid postage label this was printed out and st...

Contacting a Seller

I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you

Resolved! Location for buyer collection is wrong

EBay is automatically listing my location as Thetford because of my postcode but I'm 40 minutes away from there. This is misleading for anyone looking to collect a purchase from me. How do I change it? I purposely haven't put Thetford on my full addr...

computer

hi I bought a computer on eBay shortly after receiving the pc I had little faults with it like the monitor not connecting properly and the internet was slow would not connect on multiple tabs I contacted the company by email and got no reply so I lef...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me

I sold an item that was collected, i scanned the code but the app keeps telling me to post now.

If i click into the order, it says collected. The app keeps telling me to post now. The contact us options don't have a relevant section to select. How do I rectify?

'Simple' delivery is designed by simpletons

I am furious about eBay's 'Simple' delivery which is anything but simple - and has clearly been designed by simpletons.I have lost two sales in 24 hours through eBay's Simple delivery system that determined an object 65cms long will fit in a shoe box...

Resolved! Getting black page when request a return

I’m getting a black page when I request to return an order

warranty of e-bike who pays for a repair?

purchased an e-bike April 2025 and it has come up with an error code o9 which means it is something to do with the motor. I Have checked all the obvious ie lose connections to no avail, the manual states that this error code should be attended to by ...

Resolved! mobile phone battery

purchased a BL-4XL Battery form a seller and would Not take a charge money refunded no problem, i have just trolled through every seller and checked the negative feedback and it is unreal most sellers are one and the same with different user names an...

Faulty item

I recently had a guest bought a gas heater sadly it doesn’t work. I have emailed the company. I have everything I need to prove purchase et cetera tracking everything. I’ve tried asking eBay to help nothing is happening. What else do I do? I am so fr...

collecting an item

Hi I sold an Item and they paid the postage with no problem, They then message me to say that they live in the same area and would it be possible to collect, which I agreed and they collected today.So my question is how to I change my listing, becaus...

cant get entry to my e mail account need to contact e bay by e mail

cant access my account password seems to be the problem when requesting new password procedure details come up of a completely alien account --to me chat agent couldnt help gave me phone number of security aspects called them couldnt solve problem su...

Sudden Multiple Items issue

Hi all, Ebay top rated business seller here for over 20 years. Account metrics in good order. Business levels normal for time of year.... I have had customers reporting that that can only buy one of an item. I have tested this myself and when you put...

Audi A3 light

I bought an Audi A3 headlight, led. I received it, then a garage fitted it, the garage informed me it was not fit for purpose and did not work, I informed eBay to start a refund, eBay just removed the account and I am out of pocket for £450.38, no he...

240: The item cannot be listed or modified. The title and/or description may contain improper words,

Failures:• AMA — Trading failure: 21920200: Return Policy Attribute returnDescription Not Valid On This Site | 240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in vio...

Price in the listing is either invalid

I have entered a price formatted£1,250.00 for the advertised price of a car. System will not accept this even though it is a format chosen by eBay system!There seems to be a bug in the system

There are product safety concerns with the item you purchased

Had an email with the above about a recall and it says to contact the seller.When I go into purchase history the item shows but no option to contact the seller and when you click on it it says the item is no longer available. Where do I stand with th...

website not working

All i can do is view items on my laptop.I am unable to click on sizes,colours,make an offer or make a purchase. I have accepted cookies. I can however do everything on my phone so it cant be an issue with my account.Any suggestions please?

Cancel Order By Accident

I want to communicate with my seller and a message pops up saying go through support tell him I don’t wanna cancel

Talk to a agent

I want to return a item i pressed for a collection from my home ,but then you wanted a printed label and I haven't a printer, so I cancelled the return item, as I want to take ot to the post office, but I cant now request to return .... I want to ret...

How do I sign out of my mobile when I'm signed in because I can't find

How do I sign how of eBay on my mobile or email

Is anyone else having these issues on eBay?

When typing into chat text boxes, feedback text boxes, etc, the web site overwrites what I am typing with what was there up to 2 key-presses earlier, removing random etters from what I type. Whatever processing the JS is doing when I press a key is s...

Problems with my buyer address active since 2002

Since some US-centric upgrade to the addressing system, I have had to go outside eBay to complete one transaction. That was because a UK seller 'wouldn't post to Suffolk, UK'. Now, on a buy it now, I'm being told that the seller won't sell to a PO Bo...

I cannot get my funds to pay into my bank account

Why can I not get my funds to pay into my bank account?

Resolved! Unable to promote listing

Hi there,I am unable to promote my new listing's any more and promotion have been removed from my pervious listing's as well. Please advise

unable to revise listing

i'm having trouble revising an existing listing. the problem is that i cant change the quantity available.it says there is an issue with my postage policy which there shouldn't be because i havent changed anything there.the postage policy itself is g...

Entering email address at the Evri parcel shop

Hi. Every time I print a label for Evri at the parcel shop they ask me to put my email address in the hand held device. This is so I get an automated message instead of being given a receipt. I was told today if I updated my records I wouldn't need t...

Priority Advertising. Keywords keep resetting, adding spurious keywords and increasing cost.

Keywords keep resetting, adding spurious keywords and increasing cost. The keywords are set to manual and not automatic. Obviously this is increasing cost. Anyone have any idea how to stop this happening? Thanks.

I can't upload photos in the message system , Can anyone help?

Hello. I've been messaging the seller and trying to send her photos of my damaged boots, so we can proceed with the eBay guarantee system, but I just can't find a way to upload them. It used to be so easy to drag and drop photos, but now it's impossi...

Ok here goes, got an email from ebay (no reply !!!)

Ebay emailed me saying an item I purchased and I quote poses hazard of fire, explosion and electric shock.Told me to contact seller (guess what in China !!)Sellers response “rest assured product complies with UK standards blah blah blah”So why has eB...

Drastic drop in listing views and purchases! Algorithm change? What is going on?

Hi,Is there anyone here among sellers running priority campaigns who has seen a drastic drop in sales across their entire shop?There’s a metric called Views which you can see when logged into your account and visiting your listings. This is also visi...

Projector brandnew now faulty !

Bought a brandnew projector sealed from a shop on Ebay which has now got a fault ! It was only purchased in April this year which should have at least a years manufacturer's warranty ? I've contacted the seller but no reply ! It did say no returns bu...

PAGE LAYOUT

WHEN CEREATING A LISTING MY PAGE LAYOUT IS ALWAYS CENTRAL WITH BOOK TITLES AND AUTHORS IN BOLD. I ALSO USE COLOUR FOR HEADLINES. LATELY ALL MY LISTING DESCRIPTIONS HAVE BEEN CHANGED TO ONE SENTENCE IN LOWER CASE. THIS IS FULL OF MISTAKES AND DIFFICUL...

product variations problems with imports

Hi.After importing products successfully, the variants have not imported at all. Ive been told by ebay that we need to start the listing from scratch!Any help apprecisated.

explain about fixed price listings please uudate

Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy

Electrical fault

Item I purchased is less than a year old and has developed a fault. The seller gave me details of warranty company to get in touch with but the warranty company are saying I’m not covered. The item is less than a year old so by consumer protection la...

ebay chat box is frozen

the chat box is grey i cant seem to open a chat with ebay support

Postage label

I have printed off a postage label for a sold item. The returns address on the label is for my previous address and I can’t see how to change it. I have changed my address under my account and I have been buying items on eBay in the meantime, so for ...

Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

Retracting a bid

How do I cancel a bid

Hand delivered

I’ve hand delivered the parcel but there is no way the buyer can say he’s received it as I printed the label to get his address. How do we move forward?

Resolved! coco Chanel

I paid for 2 bottles of coco Chanel the stuff that came is clearly fake .eBay are telling me to return to sender .I am not happy doing this as it should not have been allowed on the site in the first place.and some other poor sole could get it .there...

Buyer's delivery address rejected by eBay but not excluded by Seller

As a seller I have no exclusions as far as delivery addresses go, in the UK or abroad and I have made several successful sales from 2 recent listings [eBay item numbers 27748401047 and 277484707568]. However, between 5 and 8 Nov 25 one potential buye...

My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.

My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...

Mobility Scooter Sun & Rain Cover Universal

Hello! I bought the Mobility Scooter Sun Rain Cover Universal with delivery on October 31, 2025. Today I started assembling it and realized two parts were missing: two rods (two metal rods that go into the cover). I wrote a good review immediately af...

Knives policy

I’m trying to buy wooden chopsticks but cant make a counter offer as knives policy comes up. I already have verified my age with credit card details - so am unsure how to progress? Any advice please?

Resolved! Wrong postage option showing for 'buy it now' in preview listing

Hi,I have drafted a listing as 'buy it now' and selected 'buyer pays' postage. However, when I preview the listing (it's not live yet), it shows 'free postage'. Any help gratefully received so I can send this live!

Order Number Missing from Post Order Messages

I've noticed over the last week or so, That when a customer sends a post order enquiry or message, the Order number is now no longer displayed at the top of the message (above the text Box) So the previously easy route of clicking the order number an...

SELL MOTOR CAR

I WANT TO SELL A CAR ON E BAY UK. I WANT TO PAY FOR THE AD BY CREDIT CARD. BODO

My eBay account has been locked due to security reasons. I’m ready to verify my identity and ownersh

Lik we see in the picture

Unable to make an offer

The app doesn’t allow to make an offer to the seller, asks to provide new payment method, although there were no changes in my card details. Even when I try to re-register my bank card, it doesn’t resolve the problem…

Is account setup correct?

Hi AllI have just won an item and then gone to pay for it and it then says the seller doesn't post to my location,have contacted seller and they said that it came up as i chose to collect(which i did'nt).Seller has global shipping so no reason to not...

Best offer isn’t showing up on listing

Hi, I’ve enabled best offer but it’s not showing on my listing:https://ebay.us/m/U99hT4 any ideas? thanks!

No Buy it Now button - why?

Item No. 257194960086I'm a selling newbie.I set a starting price and a Buy it Now price. I can see the Buy it Now price of £22 in the listing summary, but there is no Buy it Now button. Why is this?Thanks

buyer refunded despite item having been delivered to him today

I listed an item for sale a while ago but i did not realise it had been bought until I noticed a dispute had been rightfully raised for a refund. On realising this I contcted the buyer through Ebay if he still wanted it, he said yes. So I posted the ...

Revise listing

Having trouble revising listing, no information just blank.

Problem with selling

Please help me. I've had a problem since October 31st, as I remember. I was blocked in the evening and can't sell. On November 1st, I was unblocked around noon. On November 2nd, I'm unable to sell again today. I don't know what's going on. It shows m...

Resolved! Listing wont move from draft to acive

I have an item for sale that wouldn't let me change the price so ended the listing. Chose to relist the item with a new price but it will not move from drafts. No errors, no account restrictions that I am aware of, nowhere near selling limits. Item c...

eBay changes the price of my advert on listing

I posted a listing to sell my car N° 187710439599.I put it for Buying at a fixed price of £ 39800 with possibility of offers, but when I checked on the listing it has been modified to £ 47760.I tried all the options with revising the listing but this...

Web Chat inaccessible

Any one else having issue with web chat? I have been 'locked out' for over a week now. The auto bot window opens, but I am not allowed to type or select options. Have tried on PC and mobile.

Can’t upload photos

When I try to upload my photo when creating a listing it select the photos I want press add and it doesn’t add them I don’t know what to do as there already in my camera roll.

Watch authentication - wrong watch

I sold my Tudor watch on ebay and sent it to the authenticatorThey said it had defects, BUT the pictures they added were of a Rolex watchRaised with eBay - nothingBuyer has contacted authenticator Stoll and Co Ruislip - nothingIs this service any goo...

Listing

Hi for some reason I can no longer list through the app either new listings or listing from drafts the screen just continues to lag or freeze and I've got the right android system so I don't understand it

Collection Email issue

Hi, I am facing the problem continuously. Some time i got order which Collection delivery. But after it’s delivered to the collection place . Customer asking me I didn’t receive Collection email. Whats the reasons ! And who is responsible for that Co...

Resolved! adding funds to make a refund

I am trying to add funds in order to make a refund, but when I try to add card details the system comes up with an error. It says that "the fault is not yours but ours, try again" but it does not work.Is there a problem with the system?

Nobody knows what to do and there's nowhere to turn for help - it's EBAY!

I didn't do anything at all, no notification anywhere in the bar, not even in orders. I'm trying to find something, and I keep coming across various statements. Nobody knows what to do with it, everything is blocked, and this is what the richest and ...

Selling

Put 5 items in drafts earlier now they won't list

Resolved! Unable to upgrade to business account

I have a personal account on here and I want to be able to create listings with multiple options. For this I need a business account, but whenever I try to upgrade it just keeps getting stuck on the page where it asks me to confirm my personal inform...