eBay

strawberrytart2013 · ‎19-12-2025

I recently purchased a blender, i then received a message from eBay stating the product is not safe, I contacted the seller and they initially said eBay send emails out like that but that I could still use the product, I reminded them regarding the safety issue and he offered me £3 back, i once again reminded him and he offered me £5 back, to be fair I thought maybe it would be fine and used it one more time, the blooming thing started smoking! So clearly an issue, I contacted the seller to request a full refund as it is faulty and now the seller is giving me radio silence! HELP

tressygirl · ‎19-12-2025

It's important to know Exactly when you purchased this item, and not ' just recently'.

If it's within 30 days of the item's last estimated date for delivery you can open a return case for a full refund citing item not as described.

If this period has lapsed, you'll need to turn either to your payment provider for a refund, or to the manufacturer of the item, as to how to proceed here.

@strawberrytart2013

strawberrytart2013 · ‎20-12-2025

But if it is dangerously faulty surely the 30 day rule would not apply? The seller is totally ignoring my request for a full refund, furthermore I have a notification from eBay telling me that trading standards have identified it as faulty, the seller is still flogging this product, I brought it the end of October and only used it 3 times!! The last time the thing started smoking, had I have left it running and left the room goodness knows what could have happened, the problem is eBay per se is not exactly helping out here!!
HELP
Sent from my iPad

*vyolla* · ‎20-12-2025

eBay won't get involved after 30 days.

Is your seller a UK registered business seller? If so, they come under Trading Standards juristiction and you should let the seller know that you'll be taking this up with TS.

If you paid with a debit or credit card you can easily issue a not as described chargeback via your card provider (you have 120 days to do this). This will get you a full refund.