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Seller News: May 2026

Your May Seller News is here

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Experienced eBay sellers and buyers, helping other users with all things eBay.

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eBay Balance Payment Issue

i tried to buy something with ebay balance, but it says this payment method is not available please try another one, then i tried to find a fix and i went into payments -> funds, and saw that it deducted the money, £105, from my account then refunded...

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Refund on non-purchased item

I recently posted an item on ebay which I subsequently had an offer on. Before I could reply to the offer, another ebuyer purchased the item for the full price. Unfortunately I assumed that the buyer was the person making the offer.I dispatched the i...

Tax invoices

There is a new system on eBay to print the tax invoice but the total amount is wrong.Nowhere on the invoices is the total i paid showing. The Net Amount is incorrect and so is the Total amount.An invoice for the client doesn't need to show the buyer ...

User avatar by • Contributor
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New device using your account

Keep getting emails from eBay every time I use my account,saying a new device is using your account, from this Location . St lppolyts hertfordshire ,United Kingdom, have changed my password but still get emails from eBay.

Resolved! Is this the correct action to take on eBay?

Hello everyone, I just had a very interesting experience with a seller on this app. I bought two iPads from this seller, which were listed with the description "Minor Fault". However, when I received both of them, I discovered that they had more issu...

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Withdrawal funds

I’m trying to withdrawal money to my bank account, I complete the amount apply it and press withdrawal, it then spins but goes back to same point. Any suggestions or do I need to contact eBay if it’s just me having this problem? Thanks

IMPORTING PRODUCT FROM AUTODS TO EBAY

I COULD NOT IMPORT PRODUCT FROM AUTODS TO MY EBAY STORE. THE ERROR MESSAGE IS THAT THERE IS A MISSING INFORMATION ON MY EBAY ACCOUNT AND I COULD NOT LOCATE THIS MISSING INFORMATION. EVERYTHING LOOKS RIGHT TO ME. CAN ANYONE HELP ME OUT PLEASE

Uying

Hi , im looking to purchase an item which has 3 days left ! It is rather large and difficult to post and is quite a distance from me , however it seems I am in that area today , the seller is ok with my offer , how can I pay and collect item today wi...

I have listed an item at £390 but when you click on the listing it comes up at almost £100 more why

please help as to why I have liked an item at £389.99 and yet click on the listing it comes up at almost £100 more , I have tried to contact eBay and automated response is useless and no option to speak to someone .....extremley frustrating

User avatar by • Member
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how are we supposed to inform ebay of technical problems with the software if there is no help?

For the last 2 days I've been getting the error message ‘Something is wrong, Please try again’ when I try and enter the ‘inventory’ within ‘listings’ within ‘seller hub’and there is now no way of contacting Ebay to report faults or ask for help.

Help for eBay removing an item I am selling

EBay said an item I am selling goes against their policy. I read the policy, it did not go against the policy, but I updated the wording in the listing to make it explicitly clear. EBay’s resolution thing said I could re-list the item as long as I up...

Cant see purchase

i cant see a purchase i made when i log into my ebay account. However i have an email that shows me my tracking of the item ect and was getting worried. can i not see my item when i log into my ebay account, as i purchased it when i was not signed in...

Sales worse than ever

I've been on eBay a few years now & ridden the highs & lows but what's going on now? My listings are all promoted usually at around 12% but they still aren't getting viewed.....I have spasmodic orders but these are usually off repeat buyers who are a...

User avatar by • Contributor
  • 202 Views
  • 1 replies
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account restricted

Hello. my account is being restricted.i can't make offers or even accept offers from sellers. am really distressed.i need help otherwise, it's affecting my mental health.every time i try, i get a message saying there was an issue processing your requ...

Feedback

Can anyone tell me why I can no longer see my feedback as a seller?eBay AI help is of no help!Thanks

User avatar by • Member
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  • 1 replies
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Blocked sales

I have received an offer for two items I have on eBay. I have accepted the offers on eBay but you keep declining them and then telling the buyer that I have declined the offer please can you sort this out.

Abusive potential buyer

So I’ve had a potential buyer in my messages being very abusive and racist because he didn’t like the pricing on my item I reported him with all the evidence attached but I’ve just woken up to emails from eBay stating he’s reported me for threats and...

User avatar by • Contributor
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Ebay

Everytime I click on something I've previously looked at..or even look for something on ebay it just keeps saying Reload like there's nothing there?

User avatar by • Member
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Resolved! Automated reply from ebay and not buyer

 Can someone please tell me what this message means, particularly where it says a buyer has "reached out about their order". This message was in response to telling the buyer that I may post the item a day late. It is still currently at time of writi...

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Please remove some items from your Watchlist to add more. Click to go to your Watchlist page.

Started today that i'm not able to add to my watchlist from the page where you search specific items and add it via the Heart in the top right of the picture of the item. Its greyed out.You can still add if you click on the item and click on "Add to ...

Proving I’m over 18

I have just tried to purchase a small lawnmower blade . Even though it’s a small barely semi sharp blade , that would be the last choice of weapon for anybody , I was asked roprove im over 18. Im 58 years old . Apparently because I pay with debit , E...

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ACCOUNT RESTRICTED 7TH TIME

We are eBay Pharmacy seller operating out of the UK. We are a registered UK pharmacy and meet all GPHC council pharmacy We joined eBay in February and have been selling since but we have been restricted nearly 7 times. This time our restriction is 10...

Klarna

If I buy an item can my daughter use her Klarna account to pay for it? I don't have Klarna and she doesn't have Ebay.

Items not getting views

Hi there been listing stuff for sale for weeks on my eBay account still no views on new listing. I am not making sales. My product titles are all optimised is not the worth the hassle at all is it. This is why I don’t like selling on eBay I hate it i...

PERK10

One of my listings has had PERK10 added to buy it now price without my permission

User avatar by • Contributor
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Resolved! received a email stating my account will be deleted for non use

i received a email stating my account will be deleted for non use and to sign in to stop it so i did i don't know if it is automated or not but i used my account 2 days ago and still waiting for my package and use my account every month and done so f...

Resolved! My 4ltr of lemon juice,is overdue, I've received an email pretending to be from royal mail,its actua

My 4ltr lemon juice is overdue, today received email purporting to be from royal mail ,requiring me to enter my full bank detail's, for a payment already paid by PayPal, it's not royal mail ,it's actually from prdasalanzarote.es clearly a scam, that ...

Account restricted BBE

Subject: Request for Account ReinstatementDear eBay Support,I hope you are doing well.My account has been restricted due to a BBE policy issue. I sincerely apologize for this matter. I would like to clarify that my account was compromised, and I was ...

Listing traffic history

For anyone having issues with their Listing Traffic History:- On my Listing Traffic History page, I am currently only able to see the number of views my items have had. There is normally a 'pointed' graph on the lower half of the page with the 'point...

User avatar by • Engager
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Payout Times

Anyone noticed that payouts take much longer? At the start of the year my payout would appear in my bank account within 5 minutes and now it’s taking 3-5 working days. Anyone noticed a change at all?

Band saw

Trying to by a band saw stupid eBay rules says I have to verify my age by credit card I don’t have a credit card is there another way as won’t accept debit card

Seller Performance

Hi there, I've been selling on eBay for a while now. I've always maintained a high selling standard yet I'm still stuck at the above standard level.I would like to run promotions on some of my products such as multi buy. however I've not been able to...

Cancelled order

HiHoping someone can clarify a cancellation issue for me I’ve cancelled an order as the buyer had an incorrect address I listed and they have bought again with the correct address.issue is I am now down money and eBay aren’t exactly clear.i had £39 i...

How to complain to Ebay about Ebay (NOT the seller) - Ebay changed delivery adress on address label

Hi, I have been a buyer on Ebay for over 20 years and order very regulary as in my experience it's always been a very safe shopping platform and I've only very, very rarely had a problem with a seller. On this rare occasion my issue is with Ebay itse...

'Saved feed'

Can anyone enlighten me on the necessity of 'saved feed'?.We recently searched for 'raisins' andfound quickly two sources for supply.Fine.Then looking at the 'saved feed',astonished at hundredsof offers,all absolutely irrelevant to us.If an offer inc...

Account type

How can I check if I have a business or personal ebay account?Ive been following the instructions but in typical ebay fashion, I cant complete the task as some things are missing.Was told to go to account and click edit next to account but its not th...

Payments

Hi I’ve sold an item on eBay and it has been delivered but on eBay it’s not showing as delivered yet and I still haven’t received my funds what can I do to try speed this up any help? Thankyou

Setting up a discount

I am having trouble setting up a discount campaign I follow the instructions but when I set the sale nothing changes I am failing ti tick something but what? Help please

Problem with acessing my account

I have a warning sign that says invalid access token. I cannot access my sold item to print of the labels and I cannot access my selling list etc. I have switched off my phone and updated but I still get the warning sign. Hope somebody can help me.

Bidder restricted bidding on item

Hi, I have a message from a buyer who has bid on one of my items but tried to bid on a similar, but larger in size item, but says they can't as I have restricted it. Can anyone help please? They have been a member since end March with 0 feedback, so ...

mistakenly flagged as a digital product

I believe my physical item has been mistakenly flagged as a digital product. Potential buyers are getting in touch saying that are unable to purchase my PlayStation on the App. Please can someone help me rectify this.

User avatar by • Contributor
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Unsold listings disappeared.

Hi All,I have unsold listings that have disappeared. I mainly work on the app (yeah, I know). They were originally listed in Oct/Nov last year. They renewed a few times with no sale. After a break, I now want to relist them but can't find them. Is it...

woke

Has anyone else had this? put a full silicone baby boy up for auction. but they ended my listing. I received a very long technical email that I didn't even understand. .. I was caused so much stress trying to speak to a person on Ebay, rather than a ...

Resolved! Sold item with address missing from account

I advertised an item collection-only but didn't have addresses for Dispatch, Return or Payment and Collection in my account info.My item has sold but the buyer doesn't know where to collect it from.I have now entered all the addresses. Is it too late...

User avatar by • Contributor
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Refunds time delay

I recently tried to buy a pendant for my mum's birthday which is on the 18th April, a few days after purchasing the seller said they noticed some damage on the item so they cancelled the order, what I'm *bleep* off with is I've got to wait 3 - 5 days...

increase in price after an offer was accepted?

a US seller accepted an offer of $160 down from $200 and i knew postage to the UK was gonna be about $36 that’s fine but when ive gone in to the payment page the item has jumped to $192 and the shipping is still separate at $36 totalling $228 where’s...

how hopeless ebay are at resolving issues

ANYONE OUT THERE CAN ANYONE PLEASE ADVISE ME IN WHAT TO DO NEXT FOR OVER 2 MONTHS MY ACCOUNTS BEEN SUSPENDED BECAUSE THE PAYMENT TEAM /SPECIAL TEAM WANT ME TO GIVE THEM A PASSPORT ID OF SOMEONE CALLED RUSH ... AFTER CALLING AND EXPLAINING TO EBAY AND...

Selling

This is very concerning and very worrying, I have listed and sold some items on eBay anyway a buyer knows my location how is that possible he knows my post town.. will he have been given my address from eBay. I haven’t sent the item yet. Just wonderi...

'Offers' message does not work

I have "You've got 5 Offers waiting", and a Blue Button titled "View Goodies" at the top of 'my ebay' page, but if I click on the Blue button, or anywhere on the message, absolutely nothing happens, and it doesn't take me to another page ?Anybody hav...

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Resolved! Ebay balance disappeared

My ebay balance as disapeared, and I have received an order I did not purchased, there are no trace of any order being placed, plus my account login has 2FA setup to prevent login, I am also unable to contact ebay except via the AI Chat which is usel...

listing violation

I purchased a GHD Hairdryer from a seller who listed it as for parts because there was no heat coming from the hairdryer. After i received the hairdryer, confirmed it was genuine, repaired and serviced it, and relisted the refurbished hairdryer, as i...

Funds on hold

I sold an item on 7th April and it says that my eBay balance is on hold until today 10th April but it's not showing. My item was delivered on 8th April. How long do I have to wait?

Emails have stopped

Hello, all email communications from Ebay have suddenly stopped about 4 or 5 days ago. Normally I would recieve at least half a dozen emails every day from Ebay but now, nothing.Please help!

£50 Coupon Offer

I received notifications in the app for a £50 off coupon and 2x £25 off coupons, but now having completed the required tasks I see that I have to be "invited" so the promotion. Am I right in thinking that I've not been invited, as I've not had an exp...

I cant login to my ebay accounts

Hi I am not aware but some how I have been logged out from my ebay account app. I can't log in to the system from my phone app or web pageIt says invalid token .I have an order to approve and I have no time left to accept the offer . Please help

Balance Payouts

Everytime I click on my balance to try and withdraw it to my bank it tells me to log in even though I’m logged in, when I log in it just shows me a blank black page, and when I try go back out and in I’m just in a never ending loop of it asking me to...

Selling Vintage Cheese Sliver

I'm trying to list a vintage cheese slicer similar to many others available for sale but it keeps blocking the posting saying it breaches the knives and weapons policy. This is a piece of kitchenalia not an offensive weapon. Not sure how i can bypass...

Stolen PS5

Purchased a brand new sealed PlayStation 5 on eBay worked perfect or so I thought used it offline for a month as I don’t do friends etc anyway purchased Gran Turismo 7 only to find I needed to log into the PlayStation store for the full game to work ...

Managing best offers

I advertised an item with 'best offer'. I received an offer which was too low. I sent a counter offer and received another offer which was still too low so I rejected it. Does my original counter offer still stand?Thanks.

Reactivate your eBay account

Hi Can you help me ebay saying your account is permenently rescrited We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your seller account. This must be frustrating, but meas...

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seriously struggling with ebay

been a seller on here for 20 years and im seriously struggling with ebay the past 12 months as a company and the customers on ebay, from continously screwing me over and bleeding me dry with fees/charges and paying me a week later with ridiculous exc...

Item at a different address

Hi thereI am clearing a property that we inherited and it’s 200 miles from where we live. When I was at the house last week I listed a pair of chairs and put their location and postcode / buyer collects. Despite this it still said in the list area th...

Terrible Business Methods

You made me make my account a business account to sell an ebike yet no listings work because you won't accept my No return policy so cannot list anything further Every time I submit, it defaults to say choose a returns policy, yet i have - None...!Tr...

Resolved! Texts going to old number

I changed my mobile number in Account Settings, Personal Information, a while ago but delivery texts are still going to my old number. Is there somewhere else I need to amend the old number?

User avatar by • Contributor
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Policies

I have had multiple items hidden due to copyright policies however I have been selling for over a year and never had this problem until now. They’re also multiple sellers selling the exact same products but are not having them hidden.

Catago

Put e-bike on but eBay have put it in sporting goods category but when I search e-bikes there is a category for e-bikes but mine is not there there are thousands of e-bikes in e-bike category but not mine so I can’t find mine which means that anybody...

Buyer requested to cancel

Buyer requested to cancel but I missed the 3 day window. Now says a cancellation is already requested but seller complained they haven’t been refunded and still says arrange collection

My listig

You removed my 3 listing but I am not selling helms I just add if someone by my bikes I add for free helms !!!

Dark mode

I just wondered if the eBay community would like to see a dark mode for the website version of eBay. I know there's a facility for it on the app version but I'd like to see this as a theme setting on the main website version. What do you all think? A...

Ebay bad

I paid for some grout pens and had confirmation but eBay site saying can not locate order

Relisting

I currently have an item listed which has been automatically relisted twice after receiving no bids. Ideally I would prefer it not to be relisted at the end of this current listing if no bids are received. I would be grateful if anyone can let me kno...

Ebay and its diabolical services

Ebay has to be the worst selling platform in the world.I have had my payouts stopped 3 times in 3 months having to keep verifying who i am what bank i'm attached too and proof of ownership of items i sell.Sold 84+ items 100% feedback and still it sto...

Time waster

I sold my Xbox via the auction on eBay the winner buyer weirdly starting asking how I will package the item and I was to send photos before the paid for it and then got a message asking me to cancel how should I handle this as I dont use ebay much at...

User avatar by • Contributor
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Resolved! Can anyne help me please. I need to alter some feedback I left. How can I alter or delete?

I have left a neutral feedback because I did not receive a message sent to me by the seller. I need to alter this feedback to positive OR to just delete it. Can anyone guide me as to how to do this please? Many thanks, Aileen

Phantom buyer

I had an enquirey from someone and they offered me buy now price which I accepted. they then asked if it was new and boxed which it is. Never heard from them again and the conversation disappeared from the notifications???

Acces

Hi Never had any problems before. All of a sudden when I click on the ebay icon it says server unavailable an I cant get in to ebay.

User avatar by • Contributor
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  • 2 replies
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EBay live

How can I get rid of all the eBay live on my home page. It’s annoying and I hate it more than I hate stubbing my little toe.

Can't end "Time Away"

I am trying to end "Time Away". The "End Time Away" link does not work. Is anyone else having this problem or have further information about this? I have refreshed the page and made several attempts. I am using a laptop.

Receiving incorrect parcels - scam???

We have now received 3 parcels in a couple of weeks, all sent to our home address (been an eBay customer for years) but the name on the parecl is not ours, nor anyone that has ever stayed at our address.Been through the million help articles, but not...

Mercury barometers

Hi, are they any restrictions on listing for sale vintage barometers that contain mercury? I've had a listing automatically ended for the sale of an Admiral Fitzroy Barometer (of which several are currently listed by other sellers on ebay). My mistak...

New landing page is awful

Since today my landing page is overwhelmed with Ebay Live adverts, i have to scroll miles down before i get to the page with relevant content to my ebay activities. I have previously turned off all Ebay Live notification but now Ebay seem to have loa...

User avatar by • Contributor
  • 226 Views
  • 1 replies
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Ended Listings

Hi, Each time I end listings so I can sell similar they disappear and don't come back for ages - sometimes the next day. Is any one else experiencing this or know of a work round? Many thanks

Collection in person

Collection in person , buyer has not been in touch 3 days after buying . Address and message sent within minutes of purchase . How long do I give the buyer before giving up ?

User avatar by • Member
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  • 2 replies
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How to stop Royal Mail bringing labels?

I had Royal Mail collect 5 parcels from me on Monday I have a Munbyn label printer at home, I am very proud of it and I print and put the postage labels on myself. This doesn’t stop the postman turning up with labels every single time I choose collec...

User avatar by • Contributor
  • 382 Views
  • 2 replies
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Contact seller option

The contact seller option has been an issue for a while.. when is eBay gonna fix this? May this point I can’t even contact the seller!? Prior to this it would just got back to my eBay after selecting the “contact buyer” option. There is also a very b...

Age verification

This is without doubt one of the most stupid ideas by eBay, I understand the reason why but the method is ridiculous. I do not and will not own a credit card ever.You have to be over 18 to buy a bladed item that I understand, however you have to be o...

User avatar by • Contributor
  • 213 Views
  • 3 replies
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account restriction

Hi everyone,I recently created a new account on eBay and tried to list my first item, but it says my account is temporarily restricted from listing.I didn’t receive any email or warning about this, so I’m a bit confused. Since I’m new, I haven’t inte...

User avatar by • Contributor
  • 421 Views
  • 5 replies
  • 0 kudos

Below Standards

Dear eBay Community, I am seeking advice and guidance from experienced sellers regarding my current seller performance status. My account has recently fallen below standard, mainly due to the Cases closed without seller resolution rate of 0.38%. I tr...

Missing Items on profile

When people follow the link to look at my eBay page only 4 items show up but there is 5 when I look online. they are all active and I already have some bit on it. Also the missing listing wont let you bid using the app but you can online.

Return

Sent 2 same items back with QR code and the post office has sent them back to me I have now requested another return although its show

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  • 2 replies
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First time ebay seller

Managed to sell my product and only had 1 sze medium and now ebay has sold to someone else but I don't have any to send customer it was listed as sold and not on my own account listing only a size small tried to contact buyer and no reply what do I d...

Unable to verify account due to old phone number

Hi, I’ve already updated my personal information with my new phone number on my account. However, when I try to list an item and need to verify my account, it still shows my old phone number. I no longer have access to that number, so I’m unable to c...

EXCESS VERIFICATION REQUESTS

I am being asked to verify every time I log on and even if I select an item to buy I have to verify yet again. My "stay signed in" is switched on but doesn't seem to be working as I am automatically being logged off. I haven't made any changes to my ...

User avatar by • Contributor
  • 169 Views
  • 1 replies
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ebay live no video feed

was invited by ebay to use the ebay live as a seller, joined the workshop etc and was sent the link to start listing and streaming. everytime i try and start a live i have no video feed on any device. I have tried multiple devices, wifi, mobile netwo...

Security login is now - TOO MUCH

"These are the devices you've said you trust. You won't go through additional verification for them" This is just not correct. I have to login and go through the same process every single time. And, each time I get the security alert that an unrecogn...

Refund help !

I’ve never been in a refund situation before, please heat guys! I had an order confirmed at 1am this morning.Since then the buyer has cancelled the order.i agreed to the refund as I hadn’t posted the item. all of my available balance has now gone tho...

Rolex dial

I brought a genuine rolex dial from Ebay. I put the same dial up for sale on Ebay it gets taken down as counterfeit. What should I do?

Parcel not arrived

I sold an item and the buyer stated they didn’t receive it… eBay have said they have reimbursed the buyer. What do I as the seller need to do? Given I’ve lost money and the item?

C

can't get onto my ebay account at all keeps saying retry nothing doing at all

Collectables - magazines

2 days ago I put a bundle of magazines up for auction.I now have a message that says "OFFER RECEIVED the seller offers £xx" with a picture of a similar bundle of mags to mine - but they are not my bundle. I don't understand: I am the seller surely; i...

Buyer claiming items weren't delivered though tracking clearly shows they were.

Hello wise ones! A buyer recently purchased three vinyl 12" records from me together. Following Ebay advice I posted the three records (plus two free records I had enclosed as a gift!) TOGETHER using the same Ebay Tracked Postage Slip that was printe...

My sales have dopped

I have been with ebay for over 20 years but for the past 3 weeks my sales have dropped. I am loosing about 60-70% of my business. I have not changed anything but my Listings have dropped in the listing search. When I asked ebay they said it is the al...

Offer rejected when I wanted to accept it

An item I purchased went through authentification inspection. There were a few notes and the seller made an offer. I saw the offer but couldn't accept it at the time and I had until the 18th to decide. When I went back into accept it showed that I ha...

Light board

I have purchased a Light board for my son this is the second one that I have the first took fire after a few months we got no money back , my son has been of work for 5 weeks as he had blood poisoning, put the Light board up yesterday and it took fir...

buyer want to cancel order .

The buyer wants to cancel an order ,i have printed out the label but have not posted the item , i have tried to cancel the transaction but the web page shows the item was dispatched, so what happens next , what is the next step , many thanks

Should this be a Policy Violation?

I've had one of my listings taken off with the reason being that it has a Policy Violation for search manipulation. I've included screenshots of the policy violation information and the item it's against. I've ended the listing so it's currently on u...

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Instant access to return labels

Why has ebay given ownership to sellers to provide return labels? Sellers who have record of bad practises can abuse this to prolong the process of buyers returning their items. I use an internet cafe to print the labels and i am charged £1 to use th...

ebay sales drop

Hi everyone,Has anyone else noticed a drop in sales recently? Since last week our sales have gone down. We normally get around 15–20 orders a day, but now it's only about 5–6 orders.Is anyone else experiencing the same issue?

Seeing listing from orders page

When I click on my listing from my orders page it takes me to a blank ebay page everytime. It never used to do this until yesterday. Help please! I do not use the app and have tried Google and Samsung Internet.

Ebay returns. They are making it inconvienant

I find of late that ebay is making it difficult for customers such as myself to return an item. Ever since they illegally obtained my friends number which they called him back on, they have acted like they do not have of by constantly asking for agen...

Resolved! EBAY WITHOLDING MONEY AFTER 2 MONTHS

I sold 2 lps almost 2 month ago and ebay still not paying me as they want i.d which we dont need in england,passport but mines expired and a driving license which i dont have as i dont drive.any suggestions?

Underable to view items for a saved seller

No items or new items appear in my saved seller fever kitsch. They have 272 items listed but nothing shows. They have over 200 followers so if this is happening to all followers it is not only inconvenient for the buyer but seriously hurts the seller...

How To Create Categories In Ebay Shop

Hi everyone,Can anyone guide me on how to create categories in an eBay shop?What is the first step to create shop categories?What should I do in the second step after that?I would really appreciate a simple step-by-step explanation. Thank you in adva...

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