Member To Member Support

Paypal

Simple question; How do I put my paypal onto Ebay? On mobile. Thank you for your time

Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...

Payout

Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...

Postage

The parcel I have sent weighed over 20kg so I was unable to use the prepaid label and had to send separately using Parcel force. How to I confirm when buyer receives and how do I claim back the unused original postagelabel?

Custom delivery for stamp selling

Morning,Like many others, I sell stamps on Ebay, mostly under £10, which should be exempt from the simple delivery that's been bought in.When I chose custom postage/picking 2nd class, small letter rate, the usual postage box appeared, but before I co...

Item collected today but payment showing as pending

Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...

COMPLAINT

I WANT TO MAKE A COMPLAINT TO EBAY

The goods were received by the buyer.The delivery service provided a photo,but Idid not receive mone

The goods were received by the buyer.The delivery service provided a photo,but I did not receive money for the goods,since the financial institution declared a dispute.Isent the goods on 03/13/25 buyer receive them on 03/17/25

Seller Protection

The buyer s bank started a dispute that the goods were not delivered.I was declared the loser of the dispute.But the delivery service provided a photo showing that the goods were delivered.What should I do? eBay did not return my money.

Cannot delete violation on my account

Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks

relisting items before the auction has ended

I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...

Invoice

Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply

Returning items

Hi if I return items to seller would there be any risk of them not refunding or replacing the wrong Part ? I have received the return address from eBay message

Damaged product in transit

Hi , I ve started selling things on EBay recently and I am not sure how to handle this situation! One of my products was damaged in transit by Evri even the product was wrapped twice with bubbles and have had 2 stickers with fragil on! The buyer want...

Seller not posted item and now has had account restricted

Hi as per above I bought an item on the 18th and the seller purchased the tracked postage before I purchased the item , he said he would dispatch the day after .He still hasn't taken the item to the parcel shop and keeps fobbing me off and now he has...

Never received my item

Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...

Payment Held

I'm a new Ebay Seller and I have already sold 10 items, as of writing this and when the items were sent to the buyers, I was told that the money would be sent in "2 calender days" after it has been delivered and therefore, I waited for the payments t...

eBay buyer has no review

Hi, I have just sold a new iPhone on eBay and noticed the buyer is new and has no reviews. Is this safe? I am worried I might be scammed. Any advice? Thank you.

Starting bid when reduced.

On reducing the starting bid, the amount including shown to prospective buyers has not been altered from original plus buyer's premium?

Refund

Hi details of case saying that I received refund on Apple Pay (which I paid polish card) at 11 April, but I did check y bank statement and there is no refund, the case is close, where I should look for a help in that case ???

Play store

Hi All, My ebay app won't open, it won't open unless I sign into the play store first, why?

Business Seller advertising delivery and refund but refusing me these options if I buy

My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...

Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the

Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...

Seller advertising delivery and refund but refusing me these options if I buy

Currently for sale I saw this fire in an old Evonic catalogue, but discovered it is no longer available. I then found it on eBay. It is advertised as collection in person or delivery at a cost of £10. Also 14 days return with buyer paying for return ...

Not available to UK buyers

A potential buyer has contacted me saying that when he tries to bid he is told that the item is not available to UK buyers. I have double checked and have not exempted and countries.

Cancel or void a postage label

i purchased a postage label and made a mistake so need to cancel or void it. When i follow instructions it says i cannot cancel the label. Can anyone help please.

receiving a call from ebay customer service from abroad

Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...

Resolved! Saw without blade

Does anyone have a workaround for selling a saw without blade? Circular saws, reciprocating saws, jigsaws with no blades. At the moment I'm forced to do age verified and swallow the difference but it's not viable going forward. Customer service didn'...

Newcastle united 2024-25 away kit

Hi there I'm wondering if anyone on eBay wants to buy my Newcastle united away kit Xxl

Return

Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”

Unable to list or relist - something missing-delivery service

i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...

return refund

Hi I have had a request for a refund but the item is as described. I'm happy for them to return but am I right that I will only need to refund the item cost and not the amount they originally paid for me to post the item out? Thanks in advance

damaged item

I have received and item I bought today and its arrived damaged. I want to start a return and a refund request but it says I have to wait until May 7th .? why is that

Customer received item says its damaged

What is the process to follow pls. The customer has received item sold and has sent me a photo saying it is damaged what should I do?

Resolved! Evri commercial invoice

I have a package to send via Evri to Northern Ireland, it has provide me with a commercial invoice, does anyone know if this goes inside the package or has to be on the outside for the Evri people? Also, do I need to make more then one copy of the co...

Phone Black listed after a year

Hi. Purchased an iphone 14 pro on ebay and 18 months later it has become black listed by Vodafone. Any advice welcome. Vodafone will not speak to me as i am not the original owner..? Thanks

Payment

Can someone help me, I’ve been using collection code for about a year and a half now! And yesterday I’ve got 5 sales that day and it’s telling me to enter a tracking number? But I’ve already put the collection code in that the customer provided me?

Ebay Royal Mail

Has anyone else noticed that if you send An Album/Vinyl Less then 2 KG Royal Mail Tracked 24 Delivery in the U.K. Buyer Protection fee £2.12 Postage label £4.29 The Delivery time is taking 10 Days!! And then you are asked to pay £3.30 from Royal Mail...

Resolved! Sold a item and seller wants refund - I have paid for postage but haven’t sent it

Hi I have just sold a childs toy and clearly stated it was the cart only- no items. When it was sold I messaged the buyer to check they were happy and I mentioned I would pack and post the next day. I didn’t hear anything back and paid for postage, b...

Item damaged by Evri- i can't seem to get a refund!

I sold a vintage item this week, some of the items were fragile but i packaged it really well, the buyer said so himself, but evri somehow managed to smash the contents due to lousy handling.So, i then get an email, via ebay from the buyer, with a ph...

REturn label provided but noy used

I sold a motherboard and cpu, the purchaser stated it was not working so I provided a return label at my expense. The buyer has not returned the item and has now closed the dispute ,stating the item is working as described.The postage label issued by...

Postage

I’ve sold a large item(awning) but when I try to get a postage label I get the message “No services available”. How do I proceed ?

Can’t list e bike

I can list my e bike for sale but there are loads on here? My listing says policy violation

Simple delivery - can I prevent international sales?

Hi there, I'm still getting to grips with "Simple" Delivery, had a bumpy start with the one parcel I've sent so far. I looked at the printable label, which appeared to invalidate the QR code, got an "Already printed" error at the Post Office so had t...

Extra Carriage Charge

Hello, I've sold an item which was listed in good faith with acceptable P&P costs, buyer paid promptly at auction close. Carriers require a "remote Delivery Charge extra" for an address in the highlands, how do i invoice that supplementary cost to th...

simple postage

Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information

Resolved! Clarification Needed: Are Buyer Protection Fees Part of My Income?

Hi everyone, I'm currently preparing my Self Assessment and could really use some clarification. I'm someone who likes to be thorough and accurate, so I want to make sure I understand how eBay handles payments.From what I understand, when a buyer pay...

Collecting item from post office

My item has been delivered to post office and I have the code. I am unable to collect because of disability. How do I get it.

Item sent to wrong address

I have purchased an item and the seller decided to have it sent to a pick up point (UPS) without consulting me rather than the my home address that was clearly stated on the order. I am unable to get to the pick up point and advised the seller of thi...

Cappachino no sugar Please?

Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...

Sending an order

Whenever i go to an Evri store they say The sage green bin is too big for them to take and send off. i’ve been to over 5 evri branches and they’ve all said the same thing. what should i do?

Simple Delivery Refund

I sold two tyres today and paid forSimple Delivery. Royal Mail refused to take them and I had to pay for Evri. Can I get this refunded?

Resolved! HAVE UC CALL BACK

HAVE UC CALL BACKPlease check your payment details or use a different payment method.A / S / P

***** OUT OF TARIFF £4.50 POSTAGE FEE FROM EVRI

Hi, just want to bring to your attention an additional £4.50 fee I received from Evri from a book I sold on Ebay using their postage label service. Evri emailed me to say the book weighed 1200gms not the 1kg I had got covered. Fortunately I had taken...

New postage for small items

I sell patterns which need a large letter under 100g for postage.Is there any way I can offer a reasonable postage ie £1.55 instead of £2.79 which eBay Simple Postage offers?Thanks

Seller wanting me to correspond via email

Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?

Unable to deliver. So courier sent item back to eBay shopping what happens then

Dpd called yesterday to deliver item. But didn’t get a PIN number on time so dpd wouldn’t leave it. And now it’s in its way back to eBay shopping. What happens now

Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal

Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...

Age verifing faild

I can't proceed to payment because of age verfiy step,I did not have credit card,debit card is useless in this step how to solve this.

Cancelled order before payment received

Hi, l cancelled an order before dispatch following eBay's cancellation process.Refund issued but taken from my eBay funds.Obviously before l was paid.When will eBay refund me?Thanks

Open Revise listing - but wont let me change anything

I can open Revise listing on the item - and select fields I want to change but the editor wont let me change anything.

Payments on hold until two days after delivery.

Hello Everyone,Can someone please clear something up for me? Having sold an item, it is my usual practice to purchase my postage label from Ebay. Sometimes however, I choose to send by way of another courier. This could be because of size or weight. ...

Why is ebay debiting my bank account for £73.38 quarterly by direct debit.

Hello can anyone help me. Just noticed for the last two consecutive quarters ebay have debited my bank account on repeat quarterly billing for £73.38? I cannot work out why this is? Can anyone advise please? thank you

Postage Cost Query

HI.I received a postage label from the buyer. Buyer has received item and had to pay an additional charge. Buyer wants me to refund this additional charge. I can't work out if I'm responsible or not??

Buyer has collected item but isnt providing the collection code

What do I do? I have messaged the buyer but they have not replied, how do I release the funds and confirm collection?

Not Posting from UK to Europe Etc

Hi - I've put an item up for sale recently and didn't want to sell it outside of UK to avoid issues with postage etc. There used to be a flag you could turn on to say you wouldn't sell outside of UK but this doesn't seem to exist any more. I didn't s...

antique silver knife

i listed a 200 year old knife i used ebays ia to list the item now they have removed it i want to know how to relist it correctly all the items listed on here that people lie about i have been honest what do i need to do to relist

Discounts

A bit of a problem here: Some listings show discount codes when viewed as a guest, but the codes disappear as soon as I log in and they cannot be used at checkout. Why is this? Many thanks.

Simple postage !

How can I avoid this new listing with simple postage. It overcharges and does not allow free delivery with free printed labels which we get with Royal Mail.thank you mike mbl1306

Refund

Hi, we brought an item and it doesn't work. We've contacted the seller multiple times and they are not getting back to us what do we do?

£4 delivery fee added to my buyers

Hi I have recently noticed that somehow my buyers are now being charged £4 for delivery on everything i have listed . But i have not changed anything and my setting still say Free Postage .Can anyone help with this as i have not changed anything and ...

Received empty parcel

I got an empty parcel for my order. I engaged the seller, they felt sorry and informed me that another order is on its way to me but I still have doubts. Meanwhile, I had already contacted Ebay who had helped initiating a return request. The seller i...

Posting in the Listing

I am having trouble listing the kind of posting I am supplying. It wont let be add anything without defaulting to the dearest payment available. Is this a technical issue or has something changed overnight?Anyone else having trouble?

Restricted Bidding Amounts in an Auction

I came across an Item this morning that I wanted to bid on with a starting price of £25 plus BPF. There was only 6 minutes left and no bids, so I went to the bid box and instead of being able to enter my bid value, I was given three incremental bid o...

Delivery instead of posting

Hi we originally were posting a large , heavy item and the buyer paid courier postage. We then decided to hand deliver instead, the buyer signed for the items upon delivery by myself however as it wasn't in the eBay system for delivery/collection, th...

Sold my item for £15 yet payout only £9.35

Hey guys! I recently sold an item for £15.00. However, my payout for the item was only £9.35. Any idea why that might be?

CARTIER WRIST WATCH RETURN ISSUE.

I have received a return of my Cartier Watch from authentication and the back watch case is damaged.

Resolved! CARTIER WRIST WATCH?

I like to make a claim for my cartier wrist watch?

postage label

Seller cannot print my postage label.I’ve reduced the letters and numbers in my address.Any ideas ? Thanks

Resolved! Wrongly cancelled order

I have sold an item which all went as should. Same item was kept as listed, eBay mistake, then sold again.The buyer requested a cancellation which I mistakenly declined.We're both in limbo as to what happens next.

Simple delivery change over

How will I know when I'm changed to simple delivery what will I see different Thanks

Resolved! Refund issue

Good morning I sold an item for £52 yesterday but had to cancel 10 minutes later as the buyer wanted to collect in person. A refund was issued and my account funds are now saying -£52. My question is "will I still recieve the funds from the sale to c...

Local pickup

Hi, does anyone know why I am unable to activate Local Pickup on my listings? It only shows a locked icon when I create the listing. Thank you

Seller wants extra €25 shipping after I paid for item and shipping, not ok with me.

Seller:Dear customer,Thanks for your purchase#27-12960-87918;We're sorry to inform you that your order failed to ship.Because the shipping cost is increasing, the carrier requires a shippingfee of 25EUR before they can deliver this item to your addre...

seller hub postage label invoice

Hi does anyone know where i can find my postage label invoice on seller hub? Thanks.

Subject selling fees

Haven't been paid for 2 cars never collected Bentley fiat motor home not been sold

Subject: Request for Messages Older Than One Year

I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...

Resolved! Shipping for return

So i sent a item back and payed for the shipping yet ebay is trying to say that i didnt, i cant contact them either and its almost 28 days which is when they stop taking refunds, what do i do?

Resolved! Age veryfacation to buy edging shears, i don't have a credit card it says debit card is not acceptab

I'm trying to purchase a pair of edging shears, ebay say credit card details are needed to verify my age, i don't have a credit card, they are saying debit card is not proof. I'm 78 years old.

question from bidder

Bidder has asked me a question but I cant see where the "reply" button is in messages and ebay says to search advanced using his ident under "by bidder" but that option is not there.

Cancelled order & refund

Does anyone what happen if I have cancelled an order before the funds was cleared.

Messers

WHY CANT SELLERS GIVE THE MESSER BUYERS NEGATIVE FEEDBACK BUT THE BUYERS CAN !!!!??? HOW THE DOES THAT WORK WHEN SELLERS GET MESSED ABOUT SO MUCH !!!!!

How long are non active listings saved for

I advertised a caravan last year but took it off over the winter period planning to re-advertise now but it’s no longer visible??

Postage changes to relisted items

hi there. I don’t understand why eBay keeps changing the rules. All of my items usually automatically relist, now they have stopped re-listing so I go onto the ad and press relist and it keeps changing my postage preference. My preference on the old ...

Delivery issues

Hello I want to order an item, supplier is located in UK, also i need delivery within UK but when i want to place the order, it doeant allow me, it says the seller doesnt ship to this address meanwhile i have conted him he has no issue, i have many...

Return Request

Hi, I’m a new seller on eBay. Today I received a return request that a part is missing from the item but I already mentioned this in my description. Please guide me, What should I do now and how should I handle this return request?

Damaged goods

How do I request a refund for damaged goods

I have been contacted by a potential buyer they have been trying to send an offer through .Its rejec

I have been contacted by a potential buyer who has been trying to send an offer through on an item. I was happy to accept it but when she trying to send offer keeps telling her that I have turned it down. It never came through to ne in the first plac...

"We looked everywhere" error when I make an offer

This started happening a week or two ago, and I can see others have struggled with it. Is it some kind of rate limiting thing? Am I tripping some security script or something? And anyway, how can I fix this?

Resolved! How to view my best offer made to a seller

How to view my best offers made to a seller as I may have made an offer twice by mistake

Add a free item to my draft copy listing not yet gone live

Add a free item on a purchase on a buy it now listing that is only in draft copy and not yet gone live can anybody help with that please.

Klarna

Can anyone tell me why I have a klarna option on my listing.And if somone chooses this do they pay me in easy payments.I didnt put it on as an option but I cant move it eitherThank you Julie

Postage

Hi, is anyone else having trouble listing customer postage or collection only ? Won’t let me use either option. Had to list one item with free postage.

Edit a

I am trying to edit a current listing but get an error message to say scheduled start time is in the past. How do I amend or remove the scheduled start time?

Hi what is this?

Hello, the buyer wants to return the purchased item because parts are missing but the product is the same as in the picture. He asked earlier if the set includes a charger and a holder. I replied that yes, I included these elements with the item show...

My customer has paid cash on collection. How do i mark listing as paid for and collected?

My purchaser has paid cash on collection. How do I now show the customer has paid on the listing and remove it from showing "payment not made"?

Hi I've received a QR code to send a settee back through royal Mail they don't send items that heav

Wanted to return a settee the return option was a QR code for royal mail.which is to heavy to send this way.is it buyer responsibility to send proper return back

SIMPLE DELIVERY CON

SOLD ITEM AND DELIVERED TO MEMBER OK. HE DECIDES NOT EXACTLY WHAT HE WANTS AND REQUESTS REFUND. EBAY REFUND OK BUT AS SELLER SAYS NO RETURNS , HE GETS TO KEEP ITEM AS WELL. NICE ONE !! SELLER NOT HAPPY,,,,,,,,,,,,,,,,,,BUYER OVER MOON !!!

Email scam

I have received two emails for A supposed purchase of an item Im selling. when I click through to reply, I get an error message in the app. email address of the sender is gorho1_iss5126pbom@members.ebay.co.uk is this a genuine email or a scam?!

Bought item and they havent taken to post item

Hi all I bought a ebike battery and the seller has bought the postage online but hasn't taken the item to the parcel shop , I've contacted him previously and he said he would post yesterday but hasn't. Icon the battery for £20 under what he wanted by...

Paying tax after purchasing before it’s released from Royal Mail after paying for the item

Tax on purchase before Royal Mail release item from sorting office is a joke,after paying for the item then delivery I’m now told I have to pay another 75£ on a 300£ ring for inland revenue? It’s not worth the money firstly but if you don’t you loose...

Brought an item it stopped working after 2 uses

Brought an engraver machine which worked twice. Contacted seller put in a request for a refund which they closed. Said they would send me a new machine. 4 months later said it had been delivered but I didn't receive anything. Contacted Ebay say nothi...

No Ebay collection code

Royal mail tracking shows that item was delivered to click and collect shop but I have not been sent an Ebay collection code. Shop refusing to give me the parcel because I have no Ebay collection code.

Resolved! Ebay page is missing ?

Attempting to make an offer, Ebay say looked everywhere page is missing.Contacted Seller via Ebay, Seller does not know why.

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this?

Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this, where do I find it.

help with possible lost parcel

I posted a parcel with Evri last week the tracking says it tried to deliver on Friday and Saturday the lady has now messaged to say she still has not received the item and that she had re-directed her parcel to a pick up point not to the address I po...

using my own postage stamps

Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...

Buyer Requesting Refund After Failed Delivery – Despite My Attempt to Contact

Bilkul Masood, yahaan updated version hai jo aap eBay Community forum par as a seller post kar saktay hain — ismein aapki baat clear ho jati hai ke aapne timely contact kiya tha: Hi everyone,I’m a seller on eBay and recently shipped an item to a buye...

Post Code

Does anyone know why my post code is visible on my listing. When looking @ other seller's there's is not.

Urgent: Possible Scam – Item Not Received

I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...

return cost local collection not as described

hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...

I need help

I bought a rug didn’t like it when it came, seller stated free returns. They sent a label for an address just around the corner from me, I sent the rug as requested but the recipient rang me today as they got my details from the paperwork inside the ...

Sorry we are experiencing a technical problem (500008)

Is anyone else still having this issue its been ages now happens on mine and my wife's account i can't make offers on anything at all in the app I've tried everything clearing cache and data uninstalling and re installing also had problems when selli...

Return

I started a return and hit doesn’t fit instead of faulty by accident. The item was sent was supposed to be right for what I want. The kit itself is wrong. It is not as advertised. Is there a way that I can switch my reasons as defective is also the a...

Resolved! Bogus Buyers

Hi all,I’m so fed up with people putting bids on my items then not paying for them, it’s like they set up bogus accounts then disappear! Just had a bid on an item 10 minutes ago so checked them out … surprise surprise they are no longer registered ! ...

Return not received

My buyer requested a return after having the item for a week, I went through the correct channels and supplied a return label but the seller still hasn’t returned the item but e bay is trying to get me to refund the buyer saying it has been delivered...

Suspicious buyers address

I have sold an expensive watch but the buyers address looks very suspicious. It is; Rapid SS C/O Thomas DiakosHawker's Yard 21 Stonefield Wayevtn:chlx78hRuislip, Greater London HA4 0BHUnited Kingdom+44 7470 383107which is a warehouse in London?

is there a human I can speak to at ebay or is it just automated, the assistant thing is useless.

trying to list a car on ebay. i have a shop that sells other things. trying to set up a no returns policy but nothing seems to happen. i created a no returns policy and it still wont accept. I seem to be stuck and i remember ebay having agood custome...

Simple Delivery

I had several e-mails from Ebay about their new Simple Delivery commencing on the 15th April and that it was going to be mandatory to use it. I stopped listing for a week or so, in anticipation of trialling one item under the new delivery system, but...

Pressure cooker

HiI bought a pressure cooker from eBay and it doesn't work properly now and I guess it is because of the plastic washer. I asked it from the seller but they didn't respond me. How can I follow up it? Regards Farshad

Cash on collection

I won an auction, decided to collect in person and paid cash at the time of collection. However, still says payment pending on item. How to resolve? Thanks

html

All my listings have an html template for the description. This morning all the descriptions just say 'ebay' If I go to edit a listing all the html is still there but nothing displays on the actual listing. I reported it to eBay this morning but noth...

Circular saw and bladed item uk ban. Please explain how this is a dangerous weapon?

Can a machine be listed that is called a circular saw with no 'blade' The blade can only cut when connected to a p;ower supply. why do ebay think it is a weapon?

Ebay App Tells me Free to Sell ..... I'm a business seller!!

Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...

mua on a business account.

I've set up a business account and I want to add users with permissions. Every time I add someone they get suspended instantly once they log off the first time. What's that all about? Am I doing it wrong? It seems simple enough.

My item.

I ordered an item. The seller hasnt got the item and isnt giving me a refund.

Cannot contact the seller

An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...

Using a different postage method

I didn’t use the pre-populated postage method for item I sold. EBay give instructions for manually adding tracking but they don’t work. Can anyone tell me how to do this so it does work please. Navigating EBay help is a NIGHTMARE

I dont know what to do

I had sold an item on ebay, i had then had a buyer.. he had brought my item i asked for proof then joined his roblox game to give the 4 items he paid for.. he got his items then requested a refund and refused to give me the code by ignoring my messag...

Tent wasn’t returned

I sold a tent on eBay nearly brand new used once still under warranty with go out doors. So buyer said after 5 weeks it’s faulty and wanted some think knocked off it par refund I said it’s still under warranty so I sent invoice but she still wanted m...

Seller not responding to faulty item

Hi, I purchased a set of 4x4 lights from Colight in December, they are working, however one of the spot lights has bad condensation inside of the lens. I have contacted Colight 4 times directly. However they are not responding and due to being past 3...

Ebay Simple ( Dumb ) Shipping

Hello All My recent experience of accidental use of "Simple" shipping .I list item for sale BIN and thought I had added a SIGNED for service.The item is £600 . The item sells. I go to set up postage appropriate to an Item of such value. For me this c...

Postage deducted from ebay balance

Hi, can anybody please help. When item is sold I understood that buyer pays the postage charge direct to eBay and not the seller. So why have the 11 parcels I have just printed out the lables for all been deducted from my seller available balance. I'...

Sent orders but not via ebay prepaid delivery

I sold 3 items and I've sent them via royal mail, paid for by me, rather than use the prepaid evri label supplied by eBay. I don't trust evri.I've paid for tracking and signature etc but my concern is because eBay only pay the seller once the parcel ...

Seller asking me to resubmit a cancellation

Seller is saying they have a problem with my cancellation and to request again. When I try it is saying seller declined my request. Any ideas please

Rotal Mail

I am sending items to a buyer but they have had to be packaged separately, how do I generate multiple QR codes?

Buyer delivery error

Hi, I am getting this error when trying to checkout. The seller has confirmed they are able to deliver to my address and corresponds to what it says on the listing, however I am getting this error when trying to checkout. Any help would be much appr...

Need help as perfume purchased is fake

Purchased perfume & it’s nothing like the original either in packaging or smell

Givie Feedback to Ebay

Ebay has based its whole business model on the concept that feedback between buyers and sellers will create win-win rather than zero-sum game transactions. However, there is often a "Big Brother" element to how Ebay implements changes without being v...

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Maximum Bids

I bid a maximum of £6.01 for a jigsaw puzzle which had a start bid of £4.50.It sold at £5.83. What is the point of having an automatic bidding system when a maximum bid is disregarded in favour of a lower bid, Very disappointed in Ebay.

FEEDBACK

Why does eBay keep badgering me to leave feedback when I'VE ONLY JUST ORDERED THE ITEMS. Just use a bit of common sense and leave a SENSIBLE GAP BETWEEN BUYING AND THE REQUIREMENT TO LEAVE FEEDBACK.

Simple Delivery

hi, I have sold an item and used simple delivery. The buyer has paid £2.94 postagebut selected a more expensive option at £4.06 despite paying the smaller amount. It appears they hit the wrong option. Is it possible to change the label to the correct...

How do I actually contact ebay?

I am trying to put in an offer but I keep getting a "We looked everywhere" message. Also, the seller has "Or best offer" and, as I put in an offer last time the item was for sale, surely he should have sold it to the best offer as per the advert? Why...

eBay Premium Service requirements & automatic positive feedback.

I'm having a bit of an issue understanding eBay Premium Service now especially in light of this automatic feedback. Now as far as I understand it to get eBay Premium Service badge, and subsequent benefits You need to send your item with a carrier tha...

Unable to Complete Seller Registration

need help with this Payout Information Page Error Please

Upgrade to professional account

Hi I would like to upgrade to a professional account I would like to know will I get charged 35p per listing to change over as I have about 7,000 to change over to professional Also can I then choose the type of postage I use ie can I go back to usin...

Account restriction on selling due to ID

Hello my account has had a restriction put on it so i cant sell, ive been with ebay for 17 years and only changed my address twice with no problems at all, i dont even sell a lot.They are asking for ID which i have sent all formats, licence, passport...

none refund item

bought a watch but did not see the bit that the seller had put no refunds on what can i do as watch nmot working properly as he said just needed a battery

Has every ever got your parcel and destroyed it

I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...

BUYER PROTECTION FEES!

Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...

Buyer request a delayed dispatch

Hi everyone I have a case buyer requested to post on 4 May, but he paid already on 21 April, so on eBay it says I need to dispatch by 24 April. I have agreed to buyer's request in the message without knowing eBay asks me to dispatch before 24th. So m...

Collection only

I ordered an item by mistake, collection only I didn't see this until I paid for it,I've tried contacting the seller to cancel this transaction but they are ignoring me

Seller has not sent the item nor answered my messages or to cancellation request

I ordered an item from within the country and was expected to be posted in 3 days. A week later, no tracking information, no answers to my messages. I filed a cancellation request and I’ve been waiting for the seller’s response. Nothing. I need the r...

cigarette lighter

Found a lighter that wish to buy, though forgot to mark it to the saved list. All that I have is a photo of it. No seller details at all. Do remember that it was £10. Is it possible to upload the photo and then identify the listing please? Realise th...

Selling it

I don't want to.post this item it's just.for collection only how do I do this.

Funds on hold

hi, ebay have asked to provide my national insurance number, as i had sold more than 30 items, for now funds are on hold. Any idea how long for ebay to verify so my funds are relised? Thanks

Return label

I requested a refund which I have received. However I don't have a qr code or returns label to enable returning item to seller.

Evri lost the package

The postal service lost the parcel. The buyer opened a return request. What do I need to do to avoid losing money and the parcel because it is not my fault. Of the options, I can only write to the buyer or make a return. It says that the parcel has b...

Item damaged in post via royal mail

Sent a rear differential for a Land Rover item was in perfect condition when i sent it have all the photos. Now item has arrived to buyer and has been damaged in transit by royal mail . Buyer now wants to return item and get a refund . What do I do I...

Hi my ordered for a fred perry jacket is to big. Got my jacket today want to return the seller is no

I got my ordered 22 04 225 today. It's not the sizes it says label says xL . It's a big XL. Do It's to big I want to return it the seller said no. What are my right how can I get eBay to sort it out. Pay £70 it's alot off my money when you can't work...

I tried to advertise a vehicle it keeps coming up error

I have tryed advertise my vehicle i can had pictures and make of vehicle then I click continue it keeps coming up with errors

Forced to buy, Buyer Protection !!!

Why are we been forced to buy Buyer Protection?It's like finance company's forcing costumers to buy protection, witch is now been claimed back.They say Buyer Protection includes:24/7 customer service. - That we get anyway as a member.Private sellers ...

Deleting feedback & allowing Chinese sellers on eBay UK

It seems if you're generating enough profit for ebay as a large seller the small guy who gets *** on by some sellers have no recourse as ebay always side with the seller to have their negative feedback removed which is always done. On top of this the...

Hacked

Hi I think I have been hacked.i recently listed my car on eBay. I received an email saying it’s been listed yet when I click on it. It says someone else is selling it

People bidding and not paying

I have tried selling my iPhone twice the first time I looked at the person’s feedback once they had bought it and it said that this person doesn’t pay I gave them a day and I heard nothing so I cancelled the order. I then put the phone back on to sel...

The customer organised collection

A customer organised collection for packages to be shipped abroad, they have received the items and are happy. id like to get rid of the notification on my selling list.

Proving my age

I’m trying to purchase a chopsaw and keep getting asked for proof of age as it’s a bladed item. I’m 51 years old and don’t own a credit card which is what they keep asking me for. I’m a carpenter so buy a lot of tools, many with blades , this is so f...

Buyer returned item

Hi everyone, I had a buyer return an item to a wrong address, now tracking says the item has been returned to buyer... Buyer now ignoring my messages and ebay thinks it has been delivered, giving me no recourse to raise a case, I just go round amd ro...

Ebay reminders

I ordered an item on click and collect. Although I retrieved the item from the store on time, Ebay send me texts and email reminders every day to pick it up. I answer on their reminder emails that it has been picked up, but their reminder says that t...

I don't no how to return my new coat. I dont have a printer. Its saying my return has closes

I don't no how to return I don't have a printer. I make a return now it saying it closes what does that mean. New to this

Mark as dispatched

How do I mark as dispatched now if not bought a pre paid label?

system won't let me add a best offer any advice please??

I'm trying to add a best offer to one of my listings, it allows me to select it, I hit save but it doesn't appear on the listing, I've tried closing the webpage and trying again but to no avail, any advice is welcome! Thanks in advance

Request to Increase Selling Limits

Dear eBay Support Team, I hope you’re doing well. I’m writing to kindly request an increase in my monthly selling limits. I’ve recently reached the £650 limit, and I still have several high-quality, 100% authentic items I would like to list — includi...

Charity Donation not received by charity

Hi, It has now been over the 21 days specified for the charity donation to be made to the charity. No payment has been made by Paypal giving fun. We personally know know the local charity and have been waiting to see the funds enter their account to ...

messages from seller

Hello all, I bought some items from a seller, but did it as a guest. The seller has been in contact and advised they sent me a message via ebay . but when i log into my account there is nothing there? is the issue that i bought the items as guest mea...

Issues

Hi has anyone else had a issue when trying to list on the App , the whole format has changed it’s very strange as when you leave descriptions it’s not in line and if you list from a sell similar it’s even worse also can’t add an EAN number and also t...

buying

I have not bought an item for at least 5 years now and want to start buying again. I the past I always paid for my items by either British pound or American dollar international money orders. I do not have the means to pay for an item in any other wa...

Issues with Shop Link

Hi All, I recently upgraded my subscription on Ebay to a seller and it gives me access to a shop link. I have created categories and listed Items, but would anyone know why it keeps telling me "the store has no inventory available in your location" w...

Simple Delivery

So i understand that eBay are changing the way we are to send any items we have sold from 15/4, my query is that if i buy postage from Royal Mail direct its a free service (i think from reading their website) to collect it with a label but it wont be...

Have not a credit card to buy cutlery

I do not own a credit card and I don't want one. I wish to buy cutlery but it won't let me. I have used Ebay since 2008 and I am in my 70s

stationary delivery from US to UK

I placed an order from the US on 31st March. The seller shipped very quickly using ebay international shipping. I have tracking details all through to when it left for the UK on 12th April, then nothing. Is this normal. Thanks Steve

POSTING

When you sell an item and the buyer pays and ebay give you a certain date on which to post the item by . Now at what time on this day are ebay giving you up to is it midnight ?. There isn't royal mail post collection from a PO or Post box usually aft...

Buyer Protection Fee

Does anyone know whether Ebay are going to change their policy on this for low priced items such as single postage stamps?

Slmple delivery postage made me to stop selling on Ebay.

There is an item sold on my eBay site, and eBay issued a postage QR code and tracking number. I called eBay because I don't have a printer, and I am not able to take the parcel to the post office due to my physical disability. Then I called the Royal...

No QR code for collect+

Bought a few items, noticed some of them used Evri as the courier so I selected a local location for Collect+ delivery instead because Evri are the only courier company whose drivers can never find my house. For two of the items I received all the em...

Ebay smary delivery underpriced my parcel.

I sent out a parcel to a buyer and the weight that was charged to the buyer by ebay smart send was for <2kg but the actual weight is 5kg. Who will foot the difference me or the buyer?

Buyer wants refund

Hi, can anyone give some advice on an ongoing issue with a buyer I’m having.The buyer bought some trainers off of me, and after receiving, claims in his opinion that they’re fake. To be reasonable I offered to give him a full refund, but he opened an...

Dishonest buyer

I had a case opened against me for an item which the buyer claimed hadn’t been received. I gave them a full refund straight away and the case was closed. When I tried to claim the money back from Royal Mail they informed me that they couldn’t proceed...

Feedback

Hello to everyone, I would like to ask you about my feedback can You tell me why I have positive feedbacks and the percentage Is lowest thank Yesterday ? I was 93% and today 92% about feedback why please can someone tell about what for ?My Kind Regar...