Member To Member Support

Resolved! Klarna experience?

I did an account link, but then they declined, with all my data? anybody had bad experience with Klarna?

Resolved! Your payouts are on hold until you update your account details. Please update by 29 Dec, 2025 to avo

"Here's what we needIdentity information To keep your account secure, verify it’s you."eBay has held £230 of my money for months. I have scanned in my driving licence three times. And I have uploaded the same by two different mobile phones so many ti...

Refund came out of pending balance and also ebay balance

I have refunded a buyer who wanted to cancel an order before shipping , the refund amount has came out of my pending balance but also came out of my ebay balance so came out twice can anyone help with this ?

Accidently paid twice for a postage label

Any idea how I can get a refund on a Royal Mail postage label on eBay? I purchased one but couldn't find a way printing via my windows computer so went through the process again so have been charged twice. It appears the android app has more options ...

My buyer wants to collect his item but i wont be in which is fine but how does this work ?

My buyer wants to collect his item left in a safe place as we won't be in - panto day - how does this work if we don't exchange end codes ??

Authentication

Hi Guy's, can anyone tell me how much an item needs to sell for before it gets sent to an authentication centre?I thought it was £500 and under, but I sold an item for £480 plus buyer protection and postage which still came to under £500 and they sti...

Do eBay clear payments on Christmas day?

Anyone know how long eBay take to clear the funds from a sale made at 8pm yesterday? In the past it has been around midnight the same day but not this time it seems. I was planning to go to my local Asian grocer to buy biscuits and catfood with the p...

I cannot find my selling money to go to my account daily

I don’t want my selling money to be used for purchases

Payments

Anyone else getting Ebay notifications saying because you're a great seller you'll be paid within 24 hrs and yet this doesn't happen? Why bother?

Customs unannounced

I bought something for 155 quid knowing I only have that much and now I’m told I will not get my packaged unless I come up with 40 pounds why am I not told this at checkout and if I return the parcel I don’t have the money for return and then I also ...

Selling a item.

If ive sold a wheelchair, the buyer as payed ebay.the item was collected, no code or qr code was used.now the buyer isent answering my message to reolve the sale.

Refunding

How do I refund

Ebay funds

I have ebay funds but it doesn't show the option when I want to purchase a vape kit....why???

Total net sale and total withdrawal amount is not the same

Hi, ive recently started selling on ebay and the total amount sold (minus all fees) does not equal the total withdrawalable amount on my ebay account. the withdrawal amount is significatly less than what the total sold is Any help?

Not been paid

Buyer just picked up order and didn’t give me code now what

Withdrawing funds

I sold an Apple Watch and was paid. Tried to withdraw the amount and it has disappeared?

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

Payout

I haven’t received my payout in a week how do I call eBay about this

General fee deducted

What is ad general fee and why was it deducted from my money

Non collection

Sent mobile phone back as not as described royal mail have attempted delivery 3 times seller not responding when do I get refunded? I have followed rules

Resolved! Balance wrong ?

Hi , Im new to ebay.Ive sold 2 items for a total of £58 but my balance is only £38.Ebay said it was free to sell.Am I missing something?

Resolved! I had to buy another label after the wrong parcel type was in the listing

Hello,I sold an item that once packaged, weighed over 5kg. Unfortunately I blindly selected 'medium parcel' based on the dimensions when creating the listing. The seller paid the postage, which was much less than what was needed, but rather than canc...

I changed courier for an order to the RM one,

I changed courier for an order from the RM one to DPD , Customer has received his order, but the order is still showing awaiting dispatch so I cannot receive funds and there is not way of adding a different tracking number , how do I resolve this so ...

Can no.longer send an item but cant refund as dont have the funds yet

Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send ...

Managed Payments

Hi eBay technical assistance,My account’s Payout has been blocked for a while and I hope this problem to be resolved as soon as possible Because I want to grow my business with eBay.Best wishes,

Ebay hasnt given me my payout

I sold an item on ebay buyer has paid and received the item . Buyer also left me good feedback but i have not received the payout into my account despite contacting ebay multiple times. I sold the item on the 30November and still waiting for MY money...

ebay won't accept/process my ID, so my my payments have been on hold for 2 years now !

It's a nightmare. Each time i try to go through the menus about my suspended payment status, ebay says that its' sent me a message. But the message was months ago saying i need to upload a passport photo. I 've done it. Three times now. And nothing h...

Verifying bank account

Cannot verify bank account. First of all, I do not want to change my bank account. When I chose verify by transaction, Ebay says it made 2 microdeposits to my payout bank account. Then I checked my bank account, making sure the ending 4 digit

Payment

I bought a phone on ebay on 15th dec and i requested for a next day delivery. She did and I received the phone today. The seller is worried that she might not get her money as she is unable to update ebay tracking since she didn't use Ebay's normal d...

Delivered orders, tracking proof, yet eBay refuses to release my money

I’m posting here because I’m completely at my wits’ end with eBay and I genuinely don’t know what else to do.My seller account was restricted pending verification at the start of December. I submitted my ID and all requested documents around 1 Decemb...

Ebay balance incorrect

I have sold 2 items on ebay.1 for £25 and 1 for £10. The one at £10 has been delivered successfully. The one at £25 areived damaged, so Ebay refunded the buyer on my behalf. However, my ebay balance is showing £35 when it should only be £10. Any idea...

Motorcycle payment.

Hi, just bought a motorcycle off ebay £2000.If I pay through ebay /paypal is my money protected should anything go wrong ?

this year ebay have restricted my account saying my card details need updating.i only have one card

i have resent my details several times this year, and it lets me enter these details,even sends me a message confirming this...next day the card details somehow revert to the incorrect details....i have a different postal adress to my billing address...

Wallet funds disappearing

My wallet used to have about £154 in it, then I checked again anout a week later in it was £149 them i checked again later instead of being near to £200 which was the plan I ended up with £140 in my wallet wich was somehow less then what I had origin...

Money not lodged into my bank,

I sold item them yesterday, the buyer has paid in full. I accepted her offer, she wants to meet and see the item in person which I have agreed to. But the money has not lodged into my account yet and I do not want to handover anything until I receive...

delivery error

Hello, although the seller specified the country for delivery (Bulgaria), during the payment process I receive a message saying "Shipping to the specified country is not possible" and I cannot receive the product. Can you help me?

Please check your payment details or use a different payment method.

all of a sudden im getting the error please check your payment details or use a different payment methodive deleted and re added my payment card but still get this error, only on ebay?same error on app or browser

Buyer makes offer, I accept, he offers cash on collection, I say no and that's the last I hear from

I had a message from a buyer making me an offer for an item I am selling. I accepted his offer and he then said he wanted to pay cash on collection. I said no to that and he then said he would go through E Bay with an offer. That was the last I heard...

Best offer

Listed item as auction with reserve and Best offer options. Got an offer above reserve price - open for 24hr. 2 small bids added after offer received. Cannot see offer now apart from original email saying I had offer. When I hit Respond to Offer it s...

Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

Delivery change

I have recently sold an item and elected a prepaid label from ebay, i got the label printed off but i decided to send it via special delivery, to cover for the item if it was lost or damaged during transit, the item has already been delivered, how do...

Funds

I havent received any money in my ebay balance or in my bank account when on ebay it has said that the order and payments have been completed?

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

Relisting fee for a motorcycle after a timewaster cancels

Hi. Do we have to pay the £22 again for a vehicle if the time wasting "buyer" cancels the order?

Payments on hold

hi can anyone help with information on items on hold? I’ve sold an item which has been delivered and I have received positive feedback for yet eBay still haven’t paid me. The money is still on hold

Paying by gpay

How do i set up gpay on ebay

Refund comes out of available balance?!

Please someone help explain this to me! I sold something today after accepting the buyers offer. They reached out to me very shortly after that they want to cancel the order. I haven’t even generated the shipping label at this point so their money wa...

Issue with setting up payment method for selling.

Anyone able to help me setup up my payment method as I entered all my details and they were doubled checked but for some reason it says It cannot be verified.

Can I get someone else to pay upon winning an auction

Can I get someone else to pay after winning an auction

Resolved! withdraw to bank account

Can I withdraw money to my girlfriend's bank account after selling goods, i.e. to an account other than mine?

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

bank account debit of £1

my bank account shows a payment of £1 to ebay which i have no knowledge of i have not sold anything only bought items

PayPal

If I Amy buying an item on my iPad they say no funds, yet I have no problem buying on my smartphone. Any ideas ?

I WOULD LIKE TO WITHDRAW MY MONEY FOR MY SALES FROM EBAY

CAN ANYONE HELP ME PLEASE?

Charges

Just got an email saying my banks been charged £10 but I don’t know what for Whether it’s selling fees but not £10s worth and I get free listings and have t done more than 10 and not sold anything. Help

Can’t update postage and tracking pls help!

I had to use a different postage method to the one that was on the QR I downloaded. Due to the cost of the item I has to add higher compensation for loss. Post office said I can’t pay the difference or edit the postage on the prepaid label. so I paid...

Collector didnt give me a code

Help. I have adhd. It makes it hard to remember processes. I sold something for £350 but the buyer didnt give me a code when they collected and I didnt think until after theyd left. Now theyre ignoring my messages. I need my money. What can I do?

No credit card to verify age 43year old business man

Hi there, last year I found these amazing Japanese sewing scissors (for thread or fine work) and they are the best I have ever bought, we go thru sooo many cheap pairs of all sizes but for the task I chose these particular pair they excel! I have abu...

account is restricted

Your pay-outs are currently on hold because your eBay account is restricted. You'll start getting paid again when your account is reinstated.

Payout to Santander Account

I recently changed my Ebay Payout Bank to Santander. Does anyone know how long it takes your ebay payouts to go into a Santander account once you activate a payout transfer? Many thanks.

We couldn’t process this payment

I have accpted an offer but offer summary says awaiting payment "We couldn’t process this payment".The buyer has tried to pay. There is no explanation as to what the problem is and this has happened twice in one day. Can Anyone help please?

Buyer didnt pay bec missing parcel got refund quick then item arrived i ve not been paid

Hi can anyone help me bec i cant seem to get funds back seller bought my item delivery was slow she got a refund after 5 days which was quick by e bay but then 1 wk later the item arrived she got refund and my item and has not paid me or returned ite...

Help needed

My buyer has paid for an item. I got the QR code for the postage so the item is marked as dispatched. The buyer is now on his way to pick up. What do i do? Isnt the buyer supposed to have a qr code for me to scan so that i can get paid?

Not received full funds as a seller

I sold an item through simple delivery for £7.50 yet I only revived barely half the amount even though there was no fees other than the protection fee of 62p, I did not use advertising either and I don’t know how to raise this issue to get my money

Change of payment method

I have a personal ebay account but I want to start to sell. I have been trying to change my payment method from buying to selling cost but I realise there is not option for me to do that. What do I do?

Paid with Klarna to eBay but product it is not in Purchases

I’ve just bought (3/12/25) a KitchenAid mixer using Klarna; the payment went through on my current account, but the product isn’t showing in Purchases. What can I do?

I Haven't been paid yet for the item that I sold

I haven't been paid yet for the item that I sold out and hadn't appeared in total funds in my accounts. It has been 2 days now. I don't know what's going on, it's something going on with eBay? Why is it delayed? All transaction were successful and th...

how long pending payment

I’m selling an item and it’s stuck in Pending as the buyer payment hasn’t gone through. I want to edit my listing but can’t as it’s in Pending . How long does it dtatbther

Sold items - funds not received?

I sold 2 items at the start of last week. Both have been delivered, & I haven’t received any issues or complaints from the buyers.. The funds haven’t gone into my ebay balance yet though? I’ve left it a week now thinking it was just some sort of syst...

Paypal fraud

I have closed my paypal account because I have found from my bank statement that the have been duplicating my transaction payments. Has anyone else had this problem. Is there a more secure way of paying on eBay.

Payment hold

What are you supposed to do if you have done everything correctly but the buyer hasn't gone to pick up there items, i can't receive money until everything goes through the long process even though the item has been paid for, it isn't my fault even th...

account

I need help with my seller account.My account was restricted when I tried to list my first product.During the process, I connected my Payoneer account, but Payoneer showed that my password had expired. I had to create a new password, and right after ...

account permananetly restricted mc011

all my orders delivered successfully, my account suspended in mc011 , all my funds now hold, will ebay release my funds or not?

Can´t pay invoice though seller had shipping to my country - what´s wrong!!

Hi.I´m in Denmark and purchased item from UK seller that had shipping to Denmark.BUT when I tried to pay the invoice, it said "Unfortunately, this seller won't send this item to Denmark"!What is the problem? What is needed to be done in order for me ...

Genuine??

Is this a genuine email from ebay?? and if not then what is it?? Thank you in advance

Payouts on hold

I've got around £65 in my funds its been pending for a few days is still on hold. They have asked me to verify my I'd which I have done and now it's saying I have to wait for a verification when I did the verification almost aweek ago.

Resolved! paying back ebay

Hi, I am a private seller and sell something now and then. This time my buyer requested a refund as he changed his mind, I dont know why ebay didnt take the money from my account. I have one debit card and this is my first refund. I have this card fo...

Accepting an offer prior to bidding closes

What is the process for accepting an offer whilst the auction is still open?

How to send extra charge invoice

Can anybody help with sending invoices for an extra charge on item sold ??

3 offers used now agreeded pric how can i paye

3 offers used now agreeded pric how can i pay

funds deducted by ebay wrongly

Hi, I was trying to buy a perfume from eBay, then tried to use klarna 3-instruments payment method, however when I paid the first instrument by my credit card while klarna instrument method rejected this order which means this order was not purchased...

Time funds are available

What time of day are funds on hold a available?

Is ebay imposed new rules that seller will received the payment within the 3 days of after delivery?

Please help me to understand. Thanks!

payments

Hi! I am in UK not so long and have not yet UK bank account. Is it possible to receive payment via PayPal untill I will cteate a bank account

Collecting from a DHL courier

Hi I’ve sold apparently my old dive bag. The buyer has paid for a courier allegedly but they have not collected the item on two occasions now! No need for a pre paid label etc etc ! Is this a scam as I cannot cancel my order now as I would need to re...

Postage

My buyer has paid for postage but now as I am about to print my label I am being asked to pay again. I am fairly new to this but my 3 other items did not have this problem. What should I do?

Payment method

I have placed the order for the very first time and pay through klarna for the first time also, what if I don’t want to pay by klarna and wanted to pay full direct through bank?

Cannot receive payment from account

Hi after some help. Sold an item and been paid but when I try to get the payment it says I need to change my account to US$ to accept the cash. But I’m a UK account with UK sales. help!

Wrong amount

I was charged a larger amount than was in the description. The discount was not automatically applied. ok

Dont let me paid for the item

I have won a bidBut this transaction dont let me send it to jersey channel islandsIts a gift for my sisterHave contact the seller but they cant change itI would like to cancel that transaction please

PayPal pay in three

Hi, how can I get my pay in three reinstated. I don’t even know why it has been refused as I always pay on time. of course there is never a human to speak to so I’m hoping somebody will help thanks

entering credit card detail

Hi. I want to by grooming scissors but they asked me to verify my age by entering my credit card details. I bought the same scissors before and all was ok. I don't have credit card. What can I do.?

Payment details

I ordered an item (£6.66) and have an email confirming despatch but the email from ebay lists a credit card that expired ages ago. Will ebay just use my paypal account instead or will things get complicated?

Withdrawing money

Hi all I would really like the simple version of withdrawing money. explain to me like I'm 12. I went to withdraw the balance no luck the send money box did not light up. I refreshed my bank account details and it now says can't do it for 48 hrs as b...

Refund for signed post package

I bought a RL jacket 3weeks ago but it was too small so I returned it. Haven’t got my refund yet. i need help!

Resolved! How to sell to a specific buyer

A litany of disaster due to my inability to understand ebay.Item first cancelled buyer wished a change of address,second cancellation item listed immeidiately not my intention, pressed wrong buttonthird cancellation buyers offer was declined three ti...

Ebay payout doesn’t make sense.

Sold 2 items recently. I had these as promoted posts. The breakdown below is pretty clear cut on what I’ve earned, which in total is £80.8. When I went to withdraw the funds, the amount is lower than ~ £62. Can someone from eBay clearly explain why? ...

selling and wrong tracking number

Hi, ive sent item to buyer and they have confirmed delivery however I used wrong tracking number and accidentally used pre paid label, can I change the tracking number to confirm delivery?

Additional £1 charged separately

I've been charged an extra £1 by ebay when buying items. I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay in the last two days.This was not a charitable donation.I've reported this to ebay, and they are investigating. L...

age limits

how can i prove i am old enough with no acess to a credit card.......

Evri left parcel outside and it went missing

Ive sold a old Samsung galaxy phone and went with the Ebay evri label service....it got posted and arrived at the location but the location was a block of flats and the guy was on the 3rd floor and the evri guy left it outside on the public entrance ...

Withdrawing funds

HiHow do you withdraw funds from your eBay account

Item relisted

Still having problems .I cancelled the item or rather the buyer cancelled, and now have just seen that ebay hasrelisted and there is a bid, how do I cancel this

Resolved! Help Needed – MC011 Restriction & Payment Issue

Hello eBay Community,My eBay account has received an MC011 restriction, and it has been 91 days, but I have not received my payment yet. I need help to release this payment.I am unable to contact eBay directly because the chat option on my account is...

Balance

Hi, im new to selling on here since it all changed, but i sold a pair of shoes on here, had the funds released and the balance was at the amount i sold for. Iv gone to withdraw the money today and the balance isnt there. It has not been withdrawn fro...

Pricing

Hi guys, I have been trying to set the pricing to but it now but has only the option of auction

My payment is on hold

Hello, I need help with a local pickup order.The buyer collected the item in person, but he did not provide the 6-digit pickup code or QR code at the time of collection.Because of this, my payout is still on hold.The buyer has already paid, and the o...

Order bellow missing on ebay record

1TB 2TB USB 3.2 Pen Drive High Speed Transfer Metal Portable U Disk Flash The order bellow is missing from ebay record. The item was faulty. I got returned label but can not get it. Each time I try to get return label, I get error message from ebay s...

Verify your bank account - nightmare really doing my head in

Hi all So I have been using ebay for like 20 years with same bank account details etc, over the years done the usual verifications all fine. I have also previously back in april added my National insurance No as I was selling a lot of my old collecta...

my buyer has made several bid but each time ebay has declined the bids although they are within agre

My buyer has made several bids but each time ebay has declined the bids although they are within the price range

Mistakes

I sold three shirts to one buyer and sent them in 1 parcel via Evri parcel arrived but 1 item should have been sent separately my mistake. Now its showing 2 items delivered 3rd item awaiting postage

Resolved! A partial refund was issued on the 9th of November and the buyer hasn’t received her refund yet

A partial was issued on the 1st of November. It was cleared by eBay on the 9th of November. However, the buyer states that she still hasn’t received the refund even though it stated 3 to 5 working days can you help me?

Refund of credit in account

I have a credit of $304.92 in my eBay account. How do I have it paid into my bank account?

Getting Paid for an item sent by mistake that the buyer would like to purchase

I sent the wrong item to a buyer who had paid. With their agreement of the buyer I sent the correct item which they have now recieved. The buyer would also like to but the original item that was sent in error. I am very happy with this outcome. Hope ...

Cancel Order By Accident

I want to communicate with my seller and a message pops up saying go through support tell him I don’t wanna cancel

Bidding on tea knives

Being blocked from bidding on tea knives with out verifying my age. Require credit card details but do not have a credit card only a debit card which isn't accepted. Does this mean I can not buy tea knives on eBay?

Funds

Hi all I'm fairly new to selling on eBay and this hasn't happened up until now but today someone ordered a diecast car from my shop for 4.99 then cancelled within minutes and eBay said I had to cancel so I did but what I'd like to know is why was the...

stuck with payout method

i am stuck with ebay payout method. i opened monzo business account for that. but ebay doesn't accept that banking method. then i opened Zempler Account. Again it is not accepting? I am starting my new business, hence most banks are not accepting my ...

Payment

I have sold something that is collection only, can the buyer paid me cash on collection or do they pay through eBay?

Duplicate refund payment

I refunded an order as i made a mistake with sizing. The refund left my bank account on Nov 3rd. I have now had a message from Ebay saying that the original payment failed and have taken the refund out of my eBay balance so it has been taken twice. H...

We're having trouble confirming your bank details

I've had a personel account on eBay for a long time. But when eBay brought in the "Simple Delivery" everything got screwed up. I sell 3D printed 2.5 hard drive caddies, which fit inside small envelopes and cost me 85p to deliver via my Royal Mail acc...

Not receiving payment

I sold a coat and intended to send it via Evri. I obtained a barcode. But then I decided to send via Royal Mail. However, because Evri never registered it as delivered I did not get my payout. What do I do?

My UK eBay Seller Dashboard Shows USD Currency – How Can I Fix This?

Hello everyone,I need help understanding an issue with my eBay account region and currency.I originally created my eBay account on eBay.com in 2024 as a buyer. Last month, I switched to selling and listed one item on eBay.com (without any store subsc...

Wrong amount Received

I need help with a payment issue. For this transaction, I was supposed to receive £38.06, but I only received £17.91. After the deduction of buyer protection and postage, the amount I should receive is £38.06, yet only £17.91 has been paid to me.Can ...

Resolved! Buyer retaliation to cancelled order due to non payment

Hi. I cancelled an item someone purchased from me as they hadn’t paid after the 4 day window and had not responded to a message, but they’ve now gone ahead and placed bids on multiple of my items. How can I get these removed as I don’t believe they h...

Payment on hold

My money on hold and ebay claims they are reviewing my payment method before and can take up to a week even though my method is valid and right. I don’t understand this ebay people

Item status not changing to delivered

How can I get the funds if I used another service not the eBay provided label. Buyer confirmed that they received the order

Bank Verification

Over a week now I’ve been waiting for my bank to be verified 0.01p has come out and gone back in and all I get from customer services is it’s my bank there waiting for. ridiculous system EBay have got set up regarding getting your OWN money. Item has...

Items collected for cash How to mark as paid

Hi, im hoping someone can help me navigate the collection in person malarkey. I have a regular buyer, whom I trust completely. He wins auctions, when when hes in the area collects them from me ( it saves on postage). How to i mark his items as paid (...

EBay has not sent my money into my bank account. Now 4 weeks

I sold a item and buyer paid, but EBay hasn't paid the money into my bank account. It's now 4 weeks, and I have asked EBay before, but still no payment. My bank details are correct.There is no reason why my payout is on hold. I can see the money in m...

HOW DO I WITHDRAW FUNDS TO MY BANK ACCOUNT

How do I withdraw funds from ebay account to mt bank account?

Subscriptions Payments

Being driven mad - a debt recovery service is chasing me for a payment said to be for subscriptions but have read that the company doesn't exist though did answer phone call informing me to go to 'Resolution'. Can't find via Search. At the same time ...

Resolved! why have e bay page display people hidden the access to the ''send payments'' button on my laptop??

why have e bay page display people hidden the access to the ''send payments'' button on my laptop??

Linking ebay wuth paypal

How can I link paypal with ebay

Payments on hold due to verification

Hi there I've received a message that my payouts are on hold as I have had to verify my account for some reasonHas had any similar issues and how quickly it got resolved please?

Money disappeared

My sale went through all fine item received money went into my eBay balance.. it cleared and now it has gone somewhere not quite sure where?It’s not in my balance or bank account how can I resolve thisbuyer has not opened up a dispute tia

Unresolved full refund

Unresolved full refund and the case is closed. The automatic assistance is not helpful and I cannot get hold of e-bay to sort out this unsatisfactory 'case closed' situation. I need a full refund for the wrong order sent to me.

My ebay

I’ve a credit on my account how do I withdraw it ?

Withdraw funds

Hi there, I have sold an item and wish to withdraw the money but my ebay balance states zero?

Klarna

I want to sell something but klarna installments keep coming up how do I delete them

Need assistance with mistaken payment

Just wanted to buy some items that was on offer on cheap price but gone away too fast but deducted amount from my PayPal credit. What is the solution please?

Extra payments taken

I noticed when purchasing an item the other day that there were two additional payments of £1 each taken from my payment method. I took this up with Paypal and although no response the amounts disappeared. I have just ordered another item and the sam...

Order issue

Hello. I just order 3 item by Klarna (pay in 3) and payment is deducted from my account but these are still in my basket and not showing in my orders

Resolved! frozen funds

I sold for two years and had a good rating, but I was banned. I can't sell and I can't withdraw my money. Ebay is holding it in my account, which is blocked. My question is: when will I get my money back?

Where's my fee credit?

Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...

Customer service is not working

Kindly give me link from where i can chat with because case close in my favor but payment are on hold

Payment dispute

Hi,A buyer opened up a payment dispute, I was given the option to challenged the dispute or refund the buyer, at this point there was no option for a return. To be covered by ebay seller protection in their terms and conditions I had to challenge and...

unable to withdraw my money after 4 days

Sold an item and it was collected Monday evening by the purchaser.Feedback all done and showed my balance as correct. I noticed my bank details wete incorrect (change bank account last year) , so updated my bank details. Ebay now put a hold on my wit...

Transferring money to bank

I wish to transfer my ebay balance to my bank and after much searching found the page which asks how much to transfer. however in putting in amount there appears to be no button to press to send message. Hitting enter on keyboard does nothing.

Item delivered

I sold an item and the postage label that eBay provided didn't have the correct weight on it so I paid for the correct postage, the item was delivered today and the buyer is happy and has left positive feedback, but how do I mark item as delivered so...

Items stuck in sold

Hello. Hi, I have two items stuck in my sold area that have been dispatched but because they were sent as bulk they have not been dispatched. How do I remove them and get payment for these items?

cancel pay ment

need your help

Only had half refund

I ordered 2 cardigans, ebay took over the case and they rewarded me but i have only been refunded halfthe full amount i have been intouch with the seller and had no answer. i have tried to get back intouch with ebay and its showing that the order has...

Setting up a business account

HiI'm trying to set up a Business account for the first time. I already have a personal account, but I wanted more control over selling items.But eBay won't acknowledge my bank details and keeps saying the same thing. Something isn't right.We couldn'...

Payment to be updated

Ok so I started selling my items on eBay since last month properly however I've made and sold the correct number of items when will I be entitled to this quick pay within 24hrs as now I'm having to wait for the item to be delivered then waiting 2days...

Receiving payment

I’ve just packaged and sent off one of my listed items to my customer. When posting, the Postal office didn’t allow the selected delivery company. I then decided to post it paying for a delivery service they allowed, and didn’t use the printed QR Cod...

Resolved! Payment Policy wording. I have forgotten mine and cannot complete my listing

I have forgotten my Payments Policy wording and cannot complete my listing in sales. How can I find this.

All my bank accounts fail to authenticate on eBay

I have been an eBay member for almost 15 years, (originally eBay UK, then eBay Germany when the UK left the EU, and lately started using eBay Ireland because it is the only English-language eBay site left in the EU). I occasionally sell some of my th...

Please check your payment details or use a different payment method.

I HAVE TRIED CHANGING THE PAYMENT METHODS ND ALSO CROSS CHECKED MY PAYMENT DETAILS BUT STILL I CANNOT PAY FOR IT

I wish to close my account please return my balance to my account

|I wish to close my account after 20 years please any monies balance etc

Payouts are on hold

It is clearly saying that my payouts will be released on 2nd nov but still not sent

Resolved! I selected the wrong shipping method

I selected bulky parcel method of shipping because I wanted my expensive item to be protected and to send it by Royal mail special delivery, now I can't mark the item as despatched even tho its gone, because I have to arrange a DPD collection, how do...

Account not letting me withdraw money

MorningI have £300 in my Acc which i want to transfer to my bank but there is no withdraw button

Request for Final Review – Long-Time Seller Account Restricted Due to Unavoidable Circumstances

Hello eBay Community,I’ve been an eBay member since 2012 with over 900 positive feedbacks and a long history of honest selling. Unfortunately, in October, my account “sehar_2012” was permanently restricted from selling after some temporary issues.Dur...

Can’t confirm bank details

No matter what I try I can’t seem to put my card details in to cash out, it keeps coming up with error and it won’t accept my details, can anyone help me?

Ebay shop subscription

Hii just subscribe to basic shop plan today 31 october, 2025. Why does it says renewal date 1 november 2025. im a bit confused

Refunded an ordered instead of cancelled

I have refunded a buyer for an items they bought. I realised that it was damaged when packaging it for transit.I now think that I should have cancelled the order instead, so they can get their delivery refunded too.When i try to cancel, it will not l...

Resolved! Money on hold

Good morning. I am being asked to add a card to my account as the one on currently is on hold. I don’t know how to sort this as all the details for both my bank and card are correct. I don’t have another card I can use. Any help would be gratefully r...

Micro Deposits

Hi I was emailed to say micro payments would be in my account on 2nd October nothing has arrived. Finding very difficult to contact EBay tried various routes but no joy, was in a loop with a Bot with an unsatisfactory conclusion where I was just sent...

Shine ES 335 guitar

I need to make new bid for ES335 guitar after using maximum of 3 bidsI have contacted the seller and agreed a new price but need to make a new bidThe seller is MRDCGORDON

Refund

I recently sold this phone and the buyer received and is saying there is scratches on screen but there wasn’t any when I sent and he want a refund but as I put this up for 25 and it’s worth more just to get rid of it it’s fully working with charger ...

Item wasn’t received and iv given a refund out of my own eBay account

Item wasn’t received dispute has been raised and £117 has gone from my eBay account!!? its DHL problem ?

Injectors

Hi have buy 4 Injectors on 22/6/25,but two off them not working,returned to the seller in July and still don’t have replacement item or refund can you help with this please.Item ID 405905234152Order number 16-13224-27772

Change delivery to collection after item was sold

Hi...I sold an item that had postage or collection in person. The buyer selected postage, has been charged postage but now wants to collect the item. Is this possible?? And will they get a refund??

Additional £1 charged separately

Has anyone noticed if they are being charged an extra £1 by ebay when buying items ? I have just noticed 2 extra payment of £1 after buying 2 separate items on ebay.

Withdrawing my cash to bank

Where is the page to withdraw my cash to my bank thank you. Catherine

No code to get money

Neither me the seller or the buyer have been sent a code so I can get paid. Money is with eBay

Selling a vehicle but only payment method offered is cash on collection

Am trying to sell a car on ebay but only payment method option offered is cash on collection, does anyone know how to change this so buyer can pay through ebay, thanks

Postage

I sold an item for £5 yesterday but in my Payments, I only have £2.04. I don't use Simple Delivery but go online to EVRI to have my item collected and yes, it did cost me £6.58. Anyhow, eBay have deducted money from my account for postage so in fact,...

Resolved! Payout

Hello Sold an item in late September 2025Items was paid for and collected by buyerI am having great difficulty in getting the funds from My e-bay balance into my approved bank account Seems not very straight forward to activate 'Payout'Getting Very f...

Payout button

Hi is anyone else having problems trying to request payout the blue withdraw button is missing meaning I've only been able to spent on ebay or wait untill they pay you out. I've never had this problem before untill maybe last month. Thank you

Cancel order

I'm not sure why I didn't place the order. At nine o'clock this morning, I promptly informed the seller, but he still refused to issue a refund. It was only ten minutes.

Payment pending

Hello allI am selling a item, I sent out a offer then I received a counter offer which I accepted a couple of days ago, I have not received a payment, the odd thing to me is that the item I agreed on the counter is still in my selling items, the item...

Won. Item. But seller. Wants. To. Cancel because. They. Wanted. More. Money

I. Won. A. Item. And. Because. The. Seller. Didn't. Get. The. Price. He. Hoped. For. He's. Now. Wanting. To. Pull. The. Sale. And. Cancel. Its. Ready to. Be. Payed. And. I've asked. If. Its. OK. To. Monday. How. Ever. Because. This. Seller. Was. Hopi...

Was not paid full amount from eBay

Was told I’d receive £23.38 but only £16.38 was in account??????

Awaiting Payment for an Unpaid Item

I am currently waiting for payment for a car sold in Auction where the buyer has accepted the Buy It Now price. What do I do next if the buyer hasn't paid?

Hi , i pressed and cancelled post a item back , how do i correct the issues.As i can't send it back

How do I resend after cancelled post

Selling

Hi can you help me with an item?

Package have not arrived

Hi I buy drill machine and accounting to tracking the package has been delivered but I can’t find it anywhere please help me out thanks

Funds received by eBay from buyer, but not sent to me the seller….and not showing in my balance.

EBay received the money and told me my funds were now available …when I went into my account balance it was zero and no money has been sent to my bank.why doesn’t eBay allow messaging or telephone calls to resolve this issue?

Barred from bidding

Hi there, why does eBay bar bidders from bidding if they leave honest feedback about a sale on ebay like item is not as described or cancelling a sale because the buyer has’nt replied.

Refund on postage fee taken by eBay

Hi I thought the simple delivery was for printing the buyers addressi have sold 3 items recently and have paid at the post office postage on items.see attached proof inc the selling item number written on the postage receipt.all have been tracked and...

Verification ID not being accepted

Ebayer for 15 yrs but recently had account on hold for payout due to confirmation of ID.Unfortunately my passport was just out of date, so only other option as they wanted government issue documents, was my driving license, which is UK old style, but...