Seller News: May 2026
Your May Seller News is here
Forum Posts
Delivery
Buyer left a positive feedback and buyer has received the item and confirmed delivery however eBay tracking failed to update. And I couldn’t get my fund now. What should I do now?
Over charged for postage label?
Hello, I listed an item with free postage. When I entered the size, weight and location, the postal charge was £3.38. It's a small parcel under 2kg. When the item sold, and I went to print the label, the cost was £4.06. I contacted eBay support, but ...
Payment
HiBuyer bought item which was meant to be posted but they collected.how do i now get paid as no code/scan?
How can I create multiple postage discounts for low-value items (as a non-business seller)?
How can I create multiple postage discounts for low-value items (as a non-business seller)? For example postage for each additional item is £2 I have the mandatory Simple Delivery system on my items for sale.
Royal Mail collection, safe place
Hi, im selling an item on ebay, might be out during collection and they said i can set a safe space to leave it. I cant see anywhere where to set my safe place?
Issues with posting
hello I sold the item a few days ago and I got a package ready to send off eBay goes through the dimensions and gives me a label I went to Royal post office and they will not accept the parcel since it was too two big in dimensions it were too long h...
Simple Delivery charge — refund if I used my own postage instead?
Sure, here's a tidied up version with that extra question included:Hi all, I sold a low value small item with free delivery and chose to dispatch it via my own method rather than using eBay's Simple Delivery label, as I could send it considerably che...
Resolved! Having to return items bought together seperatley?
I bought four items from an eBay business, they arrived in the same package. I want to keep two items and return two, the seller insists that the items are returned in separate parcels. As I have to pay postage this doubles the cost of return. Is thi...
Payout
I posted the items not using eBay postage label as the guy needed it quickly and now my payouts on hold
Royal Mail age verified postage.
Hi, I have an online account available with royal mail. Age verified postage is still on this, will I be able to use this for posting or do I have to accept ups. Thanks
Postal Changes - Age Verification
We have just received an email for eBay saying they are changing all of our Royal Mail Age Verifiation postage from standard Royal Mail to UPS for the scissors we sell.We sell these scissors cost £5.95 and we offer free postage. The postal cost is £0...
How to contact eBay?
I have my item, seller included it in a parcel with another item I purchased, I have left feedback. However, there seems to be no way for me to mark the item as received. Seller has marked the item as despatched. EBay only seems to have auto response...
Resolved! No options for sending Large parcels?
Hi there i needed to list something which is 90cm long and 5kg about. i made the listing but there are only options upto medium parcel which is no good. I know DHL is not used even though it is still letting you select it in the courier section. so d...
No collection code
The DPD tracking in my order says 'delivered'. I was 'click and collect' to my local pick up point. I didn't get an email with a collection code and can't see one in the item details. What should I do?
new postage with UPS
I sell cutlery on Ebay - post using Royal mail - homes collection service - tracked postage Ebay have sent email saying sellers can only use UPS courier from 21st May for tracked signed for prcels is this right ?
Seller sent wrong item and I have to pay for return postage?
Like in the title, I received the wrong item and contacted the seller but no response. The item was quite cheap so paying for the return postage would be a loss in my case and i shouldn't have to pay for it when the seller is responsible for sending ...
How to add courier option for large item listing - desk
Help needed please.I have had a height adjustable desk listed for a few weeks now - it's getting views but no offers and I think this may be because I have it listed as collection only due to its size and weight.I would like to add courier option but...
Royal Mail parcel uplift
I had booked Royal Mail to pick up a package this morning. Postie told me he hasn't any details of this on his hand held machine and he didn't get any labels from his boss. What do I do next?
Postage dvd /large letter option
Hi all. When selling a dvd I used Large Letter as the postage option (£1.55). However, when I went to the post office, they said it would be £3-odd! I couldn't understand a word he was saying, unfortunately, as to why it wasn't £1.55 - I think he sai...
Refund postage for combined shipping
I have just sold three posters to the same person. I have my shipping as "Simple". I have printed out one label and will send all three posters in the one tube with that one label. How do I refund her the rest of the shipping, and also mark the items...
Simple Delivery - several recent buyers reduced p and p to ridiculous amounts!
HelloI have been selling on e bay for years, but in the last 10 days or so, I have had five buyers who have changed the p and p on Simple Delivery to minimal amounts! On the order details, it actually says 'buyer selected'. For example - massive wool...
simple delivery
Well so far so good ,I have no complaints about simple delivery ,Because I don't have a smart phone or printer ,most of my stuff goes via Evri and fair do's to them deliveries have been very quick and no issues royal mail are a few days slower but st...
Posting a high value item for authentication
Hello,I have recently sold and item which needs to be sent for authentication. The value is outside that offered by "Post Office" and independent company's like "Secursus" do not insure items going for eBay authentication. Does anyone have a solution...
printed postal labels incorrect
I used one of these labels for the first time today. My return address printed on the label is incorrect how do I change it??? My personal eBay membership details are up to date.
How do I book oversize collection and delivery - within UK?
Dear allI want to sell a used double oven. Box size approx 90 x 70x70cm weight approx 53kg.I'm a private seller this is a one-off.When I draft the listing and get to the delivery section I obviously select the Oversize - more than 20kg option. That b...
Edit Tracking Details?
Hi there, does anybody know if it's possible to edit tracking details? I had to despatch a listing with DHL due to the size and weight of the 3 parcels that made up one listing, despite eBay forcing me to list with a single parcel on Simple Delivery ...
Item returned via EVRI
Hi, eBay item number:277912417628 sold and was shipped using Ebay simple delivery and EVRI.The tracking number is H05QTA0227343097 and it was dropped at courier drop off on May 3rd.Yesterday it was delivered back to me with no reason why, and not ins...
Measuring Parcel for Evri help please
Hello all, inexperienced in this area so just searching for a bit of reassurance please. I have a parcel that is 12cm deep, 19cm wide and 90cm long. According to Evri - Add together the 2 shortest sides and multiply it by 2. Add the length. If the to...
Double charge for postage by ebay?
Hi there, I incorrectly chose a postage label for a package i was sending to a customer, and then voided that postage label and chose the corect postage label to send with the package I thought what i did would cancel to payment of the original posta...
Changing postage option of a sold item
I recently sold an item, simple delivery guessed what it would weigh and I didn’t correct it, the weight and dimensions will exceed the delivery service selected, so I need to change it, I’m aware that I might have to pay for my mistake and I’m ok wi...
Free postage promise broken
Hi I recently bought an item advertised with free postage. It wasn't delivered but the Post Office left a card saying that unpaid postage was due. My wife had to travel to town and then pay extra to get the ordered item. I advised ebay but they (AI b...
Sold a large item and the buyer wants parcel fore to collect.
Hi I sold a large cd processor printing machine to a buyer this is really heavy, fragile and I selected collect in person. I've tried a couple of times to arrange collection but didn't have a response. Now they've finally messaged back staying they w...
From collection to a postage option
How do I change from collection once buyer has paid to a postage option please?
Buyer reported the item damaged after it went via authentication service and requests return refund.
Hi everyone,I recently sold an item that was sent to eBay’s verfication hub. The item passed inspection and was shipped forward to the buyer, but not autehicated due to putting item in wrong category. However, the buyer is now claiming the item arriv...
e-bays qr postage label would not scan at post office
e-bays qr code would not scan at post office, had to pay for postage
Global shipping program not including USA
HelloI have an auction live that is using the Global Shipping Program. For some reason it's not including the USA as an option. I only noticed this when a possible buyer sent a message asking if I shipped there. I've set the country of manufacture, a...
Resolved! Changing delivery from posting to collection in person
Hello, I've recently sold an item on ebay which gave posting or collection options but the buyer has decided to collect in person. How do I update the sale in ebay to not charge the buyer for postage and also produces a code for confirming collection...
Resolved! Simple Delivery for Large Letter has changed
I have used Simple Delivery a lot for sending small value item weighing 50gm. Previously when I went to buy a label I could select weight and enter "under 100gm". This changed the cost from £2.72 to £1.55.But in past few days when I go to label, eBay...
How do I claim refund for postage paid not used?
Sold item recently with free postage,used Evri option but printer broke so even though I paid for label to get address,I posted via royal mail and paid myself. eBay told me to get refund as not used but not sure how thanks
Resolved! Sold item with postage but delivering myself
I sold an item which I am delivering myself as the item is too large to post. how can I amend the sold item to show I am delivering myself as opposed to posting?
item brought then told they come from china
just brought a item #376249883841 sanding sheets, the sellers status say's london , so brought item then get message , Dear Customer:Thank you for placing an order in our eBay store. We will arrange for shipment as soon as possible after you read thi...
Refund Postage Only
The buyer lives close so I offered to deliver by hand and refund the postage. I find it impossible to refund the postage only online. How can this by done.
New Evri email receipts
Sold three items, eBay defaulted to using Evri, I paid and printed out three labels, my wife took them to the Evri Parcel shop where she gave them my email for parcel receipt and tracking. Two weeks later when the buyer is upset at not getting his pu...
Marking items as dispatched without printing prepaid label
Hi,I've sold 4 books to same buyer, but as they were offers it generated 4 different packing labels, obviously I've sent in 1 parcel but how do I mark as dispatched and enter tracking number with having to print these labels, I can't find any drop do...
A box has come up giving me an option to change from a large letter to a small parcel?
I have sold an item that simple delivery says is a Royal Mail Large Letter. However when I click on the postage, a drop down box allows me to change to a Small Parcel. It says at the top of the drop down box, that I will not be charged. I am not sure...
Late postage
Hi. I’ve got a buyer that requested postage that is 4 days later than my deadline. I need to post it by 12, he wants to be posted later (16). Am I ok to do this ?Thanks for your help
Collection from home totally messed up!
I booked a collection from home by Royal Mail for my parcel as I always do when I sell something. Then I realised my parcel was clearly a small parcel, not the large letter specified by the Simple Delivery label. And since I also noticed Ebay have re...
I'm selling an item on an auction and starting at £50. A small parcel will be sufficient but royal m
I'm selling an item on an auction and the starting bid is £50. When it sells it'll go as a small parcel. I've looked at royal mail compensation and I'm concerned that I won't be compensated for the full amount if it gets lost. How can I change the po...
Simple Delivery
There are no suitable parcel size or weight options available in Simple Delivery for my item. What should I do?
Posting
Hi guys,I’ve just sold a y2 iperesspresso coffee machine.How do I go about posting this as it’s 32kg and it won’t let me enter the weight in as it’s assuming it’s between 10-20kg thank you
Item went missing in transit. Buyer asked to return item.
I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...
Resolved! Collection of item
A buyer paid for postage but collected instead. How do I change this to get my payout as it says I need to post the item. Worried I mylar not get my money and now dont have the item. First time seller
I need large item option nit showing up for the listing ?
The size I need not showing up did before why not this
Shipping a bumper to Germany
Hi all, looking to sell a bumper to Germany and wandering why global shipping programme won’t allow the buyer to purchase ? It’s been enabled and the bumper is ready to go. Or does global shipping programme not actually mean global. Thanks
My account is showing an order as overdue for posting but has been dispatched. How do I sort this ?
My account is showing an order as overdue for posting but has been dispatched. How do I sort this out by having it show as dispatched? ?
sold item collected but potage was paid how to change this
i recently sold a ps2 slim the customer collected the item but i didnt realise that when they purchased the item they had also paid for postage, so how do i change this as collected, i dont want to cancel as the customer will in effect get a free ps2
Need help: Used my own postage by mistake – can’t add tracking or mark item delivered
Hi, I need help updating the delivery status for an item I sold. I accidentally used my own Royal Mail Special Delivery postage instead of the Simple Delivery label. The item was delivered on 5 May and the buyer left positive feedback but the status ...
Resolved! Need to check postage label was created correctly
Took a parcel to the Post Office today and the worker said postage was too low, only covered up to 2kg.Came home and checked and the email with the label says up to 20kg. Is there a way to tell if the worker simply misread or if my label has been cre...
Resolved! Evri Nightmare Again
I am needing to vent a little steam following another Evri non delivery nightmare. I cannot understand why after repeated problems with this courier E-bay are still using Evri as a 'simple delivery' option.I ordered 4 items from the same buyer in a w...
Posting a big parcel
I have a huge parcel it's 95cm high.Who do I post it with and how do I change it on eBay please. The only thing that comes up is Royal Mail option.
Resolved! Postage supplement?
Was offered Simple Delivery service but now I have packaged up the article (shoes) it exceeds the stated 2kg limit. What do I do now?
Unable to generate postage - Evri
I'm getting the "It was not possible to generate the label. An issue occurred while generating your postage label. Please try again in a few moments." error message when trying to generate a label. Googling suggests logging out and back in, clearing ...
Lost or Late delivery item
Sold shoes on eBay and sent with Royal Mail Tracked 48 on the 25th. Tracking still hasn’t updated/delivered. Royal Mail said because the label was bought through eBay I need to go through eBay for compensation.Buyer may open INR case soon. What’s the...
packlink postal slip bought while on ebay, want to cancel slip
bought a postal slip with packlink on while on ebay , want to cancel slip, item selling had to cancel, paid for postal slip never printed or posted, never used, need some sort of refference number form ebay, any ideas? also can i please have ebays em...
Resolved! Going on Holiday
Hello! Can anyone help? I know in the past I have put in place a notice on my listings when I have gone on holiday. I have been searching for how to do that but can’t find any information. Thank you
Postage mistake
I’m a seller and I’ve run into a situation today. For two of my orders, the buyers selected and paid for Evri Postable shipping. However, by mistake, I purchased Royal Mail Tracked 48 labels through eBay and posted the items at the Post Office.The tr...
Help
I recently sold an item and for some reason the item was put down form in person collection, I sent the item via tracked delivery and the buyer has now received the item, how do i update the status of the item as received by the buyer?
overcharged on simple delivery
Listed a CD at £5.49 with freepost. IE I pay £2.72 simple delivery charge.Item just sold and I've been charged £3.40 simple delivery.Tried sell similar & simple postage shows at £2.72Has it gone up today, glitch, early Friday shenanigans?
Can a seller's posting be edited?
I posted an item for sale and wanted to offer free p&p but Ebay automatically posted a price for postage. Can this be edited?
Duty paid on valuable items sent out of the UK.
Yesterday I took an item to the post office to be sent to France ‘international tracked and signed’ including additional compensation up to £250. I was expecting as previously and stated in The Royal Mail current pricing brochure to pay £13, a figure...
trying to add a listing - No postage policy is available
I have sold loads in here in last few weeks, but I tried to change some settings on delivery and when listing it comes up with No postage policy is available. Listing must be continued on website. This listings requires a postage policy, which can on...
Postal discounts for two separate items that pack together?
A number of buyers have asked me this question.If they buy two separate similar items from me, and ONE delivery fee would cover the combined size/weight - does eBay simple delivery take this into account? Or do they have to pay TWO delivery fees (whi...
open request
i orderd a wooden bench for 153 but it hasent arived i canceled by mistaken on request for moneyback garenteed when can i open up a new request ion this item that hasent come or hav i lost my 153 or can i open up new request on the item as canceld by...
adding cost for extra packing
how do I add additional postage fees to a listing that requires extra packing materials to protect it as there are glass elements to it that will require substantial card and bubble wrap to post?
Resolved! Nintendo switch game arrived with smashed case
Hey, looking for advice, i have sold a game for Nintendo switch, it was wrapped in bubble wrap and put in cardboard envelope or a bag. It was smashed when it arrived. Got damaged in transit. Buyer did not request a refund but i want to fixed that for...
Evri Postage Label not available (again)
I've had to make a refund for the second time because when it came to printing off the 'Evri Next Day Tracked' postage label, it's suddenly not on the option list, with the only options being 'InPost' or scan a 'QR code'... there's no other way of co...
What are ebay doing with postage?
So now an oversized item can't be over 61 cm ? When will ebay stop making these ridiculous and unnecessary changes .. is the guy in charge got schizophrenia or severe ocd? Its just 1 stupid idea after another.... not long ago you could send pretty mu...
Collection Only?
I want to sell a 8' x 4' Model Railway which will have to be Collection Only as it's too big to "Post". You used to be able to include this but now there only seem to be "How to post" options. Any suggestions?
Why has eBay stopped supplying a postage label on return items?
Buyer wants to return item however eBay has now stopped providing a label for the buyer to return the item.Previously I authorised eBay to issue a return label and would take funds from account balance.Now I have to provide a label using my preferred...
Click and Collect
I cannot opt for click and collect option that is within the listing when I make seller an offer
QR code and label expired
I didnt print and post in time and now cant reprint the labels -any ideas?
Simple Delivery What a load of rubbish not fit for purpose
I have a Custom item which i was going to list and send via ParcelForce as LargeParcel due to the sizes and i need collection. However Simple Delivery recommends small parcel at £4.34 and does not even offer the large parcel option. i should be payin...
Simple Delivery not simple
Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatc...
I've sent the wrong item to the buyer
I posted the wrong item to a buyer yesterday, I realised this morning as their item is still here and the other item is showing that I haven't generated a label. I have messaged the buyer and told them, apologising and asking them not to open it and ...
Heavy
Good morning I have a heavy item but is under 20kg but has a simple delivery postage on it can I still send or do i need to cancel my the order to put a custom postage on the sale thanks
Didn't use eBay postage label
Haven't used eBay for years and didn't realize there was an option for their postage label. Got my own Royal Mail label instead. Can't attach my tracking info for the item posted.
Unable to send items longer than 61cm
Hi, I’ve listed an item which is clearly described as 85cm long. Despite this, EBay is only offering Simple Delivery which only covers items up to 61cm in length.As far as I can see, there is no way to opt out of this, or choose a different delivery ...
Resolved! Buyer wants to arrange a courier for a Collection Only item
A buyer has said they want to arrange a courier to collect a Collection Only item, but I'm concerned as I need a code from them to prove it's been collected. Is there a way this can work?
set of dinner
I'm also having terrible trouble posting dinner knives. I added age-check delivery; the only one I could get was Royal Mail tracked 48 with age verification. But the same red message comes up and continues stopping me from revising or relisting the i...
posting cutlery
I'm having terrible problems trying to post dinner knives, i added age check delivery, the only one i could get was royal mail tracked 48, but only after i registered for click and drop. then after i'd paid for it i had to tick a box saying there was...
Resolved! Cancel Simple Delivery pre paid label.
I live on the Isle of Wight. I’ve just sold a low value item and, by mistake, used EVRI via eBay’s ‘Simple Delivery’ as the courier. What I didn’t realised was there is no drop/off for the parcel on the IOW. It was only for £2.91. I’ve tried to cance...
Wrong postage
What happens if the parcel is too thick for large letter paid postage?
Global Shipping Program not applied to sale when it should have been
I sold an item to a buyer in Greece this weekend, which is enrolled in the global shipping program, however I cannot print a prepaid label, instead I am being asked to purchase a label which exceeds the amount that the buyer has paid, post it directl...
Posting a long thin light item
I have sold a telescopic pressure washer lance which is 190cm x 20cm x 10cm when packed and weighs 2.5kg. so it's longer than the maximum length for all the postage options I can find, how do I select the appropriate postage, or since the combined di...
Resolved! Buyer wants multiple listing items for an offer. How do I do this?
Hi,Bear with me, new to this! I have 3 similar items listed, all at buy it now or best offer. A buyer wants all 3 and has made an offer for all 3, including postage, which I have accepted. Trouble is, I have no idea how to go about this!Any help woul...
Buyer paid and then requests cancellation after despatched
Hi A buyer has paid for an item. I ran the despatch label and the buyer contacted me to cancel the order as they had entered the wrong delivery address. How do I cancel this despatch please
Technical issues
Buyer in USA says eBay says I won’t ship
Refund for postage
ive applied for refund for postage. Still not got it after 2 weeks. Whats the hold up? also how do i remove the ebay simple delivery as its cheaper just to get a label direct.
Combining items and unused labels
A buyer won an item on auction and paid for it straight away. The courier label was Evri.Later they won a 2nd item, this was not paid straight away.The next day I contacted the buyer and told them that I could send the items in one package, on one tr...
Postage for Large parcel 3 kilos 64cms long - tearing my hair out!!!!
I've searched the various forums and tried the various recommended solutions but no joy!Currently listed Lawnmower grassbox (have a look). I've had to do "collection only" as I can't find any way to list with postage. Tried listing in "Lawnmower part...
Global Shipping item delivered to Lichfield
Hey guys. An item i shipped for USA has arrived at Lichfield via the Post Office printed QR code. There has been no update since the arrival at Lichfield, April 30. Ebay have not updated the order either. Onky Royal Mail Please advise if possible, as...
Resolved! Goods damaged in transit re Simple Delivery.
Who is responsible for goods damaged in transit? Item was dispatched by Simple Delivery. Unsure how to proceed.Thanks
Buyer charged twice for shipping
Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...
Diabolical service from ebay
I have purchased a sewing machine (£200) was really looking forward to it… noticed Evri’s tracking never moved. That usually means they’ve lost the pack. I reached out to Evri it was very painful, but Evri has sent me an email saying they’ve lost it,...
Resolved! Question about billing and shipping addresses
Hi Everyone This is a question to all sellers. I would therefore be very grateful indeed for as many answers from sellers as possible. If a buyer's billing address is different to their shipping address, are you able to see both addresses or just the...
I need to advise that I have delivered
I have delivered my item that was sold
Resolved! Buyer asked to delay shipping while travelling
I've just sold an item and the buyer has messaged straight away to request a delay in shipping for a couple of weeks, while they are away on holiday. I can do it but is there a proper way to go about it without ebay marking it as not sent or late. It...
Postage issue
I keep getting the message You must select at least one domesticpostage service, other than Collection inperson, for flat or calculated postage. I've selected one and cannot get past this message. I've uninstalled and reinstalled the app. Any ideas a...
where the heck are the actual invoices from ebay to sellers for the shipping they sell?
Hi All;This is making me feel incredibly stupid, but where can i find my invoices for the postage that ebay sells me. i am a registered uk ltd, i dont have third party shipping set up, not with packlink, not with ebay delivery. i buy directly from eb...
How can i group an order?
Hi, i sold 4 different listings to the same person, how can i group this into one order for shipping?
Resolved! Simple Delivery For Sellers - Item Not Delivered
I sold an item and posted it using Ebay's Simple Delivery by Royal Mail The buyer didnt receive it and it looks as if it has been delivered to a wrong address. If Ebay decides to refund the buyer do they take the money back from me and, if so, can I ...
Parcel available for pick up at the parcel shop i dropped it off at shouldnt be there
Sent 3 parcels yesterday printed off postage handed them into the parcel shop today ready for pick up in same parcel shop instead of where they were posted to
Resolved! Refund on Label.
Hi, I recently used InPost for the first time and sent an item free postage (so I paid). The buyer did not collect from the locker, I made him aware it was there waiting and when he was down to 24hrs. The item has come back to me. I contacted ebay an...
Ebay ethunticator
Twice i have bought designer goods which had to be ethenticated once they passed the process they were then sent out to the wrong address, meaning I lost out on the items I really wanted, got a refund but not the point! So they got sent and signed fo...
Ebay
hello people I'm new here I bought a watch on ebay and today the box arrived empty and unopened the postman was a bit suspicious he gave me a phone number where I could make a complaint I called and waited for an hour on the phone after which it hung...
Help with my chosen couriers being changed
Hello, For a couple of sales recently, I have said only Royal Mail is the courier as it's all I have available to me where I live. The buyer clicks on second class Royal Mail, but what it defers to is Yodel (not available in my village) or DPD (also...
Resolved! Simple delivery overriding my postage policy
So I’ve set up a postage policy for an item I’m selling via “Royal Mail Special Delivery Guaranteed by 1pm” as I need coverage of up to £750 should my item get lost or damaged in transit but my policy is being overridden by simple delivery, how do I ...
Sellers putting wrong postal services/courier details
Almost every order I place, the seller keeps putting the wrong courier or postal details. Even the ones that are considered safe to buy from The excuse of large amounts of order isn't an excuse, I even ordered from a seller who is in China, who put i...
Orders - Postage labels - No option to download VAT invoice for RM Special delivery label
Hello to all What's wrong with RM special delivery labels bought on ebay? Why it is no option to download VAT invoice for it?When I buy other RM postage labels the option to download VAT invoice is available so why not for special delivery?Anybody ex...
Marking items as despatched when you have combined postage and not used all of your simple delivery
A buyer bought 6 items, all listed with simple delivery labels, but paid for each item separately. I split items between 2 parcels so didn’t use the other 4 simple delivery labelsNow it shows as if I haven’t sent 4 of the items and it won’t let me ma...
Labels
My label wasn’t accepted at the post office. Maybe it needs to be changed to a large label. Can this be done ?
I used DPD instead on eBay postal service…
A buyer was due to pick up today but messaged asking if I could post instead. Half their address was missing so I went on ‘print a label’ to see the rest and went off to post via DPD. Now I’m being told to post via the eBay service I’d “chosen” and I...
Ebay has combined postage into 1 postage label on 9 items, how can i resolve?
Hi, I've been selling some magazines all listed as individual listings , they are around a cm thick and weigh atleast 400g each if not more. i've been using simple delivery which i think was a first class large letter at around £2.50 each or somethin...
item not recieved
ive ordered from a seller on here who sent the package via royal mail, royal mail states that the package has been delivered but to the wrong address which they wont provide ofc due to gdpr. ive contacted the seller who seems to be a bit shady and no...
Unused Postage Label refund
I have been requesting an unused postage label for more than 20 days now, but have not received the payment till now. What can I do? How do I contact the human agent
Cannot mark as despatched or add tracking number
Hi all, a buyer bought 2 items from me together paying 2 postage fees. I sent 1 parcel with both items using simple delivery, however the 2nd item I am unable to mark as despatched as I get a message saying ‘this item is ineligible to mark as despatc...
How do I cancel a postage label I printed (Royal Mail) after a buyer requested to cancel an order
buyer bought and item of mineI printed a shipping label (Royal Mail)buyer contacted me and said he's changed his mind, please cancel order for full refund and don't sendI tried cancelling shipping label but ebay just returns a message"you cannot canc...
Postage rate
Hi I have listed some football programmes for sale they weigh less than 100g and fit in an A5 envelope. Ebay have applied a £1.88 charge for delivery this seems expensive to me - is it correct.
Sending a large item
Hi,I am listing a large item for sale, but ebay under simple delivery doesn't give an option for a large item. The package will be bigger than medium, which is the largest size offered. I can't seem to get around simple delivery so I just organise it...
How to exclude couriers
I had recently an order where the buyer selected InPost, this being the first order that I had with them. I have sent the item on time, all good however the buyer received a yellow dress instead of a tin of waterproofing paint. I have never sold this...
Don’t use Evri for the Scottish Highlands!
Learned my lesson now, I offer Evri as it’s cheaper but my goodness delivery takes aaaages! One disgruntled buyer has left some vexatious negative feedback after his parcel was delayed by a few days but never got in touch to tell me (asked for a revi...
While selling, SimpleDelivery didn't like the address so I paid and posted myself.
Having paid for the postage myself, how do I progress the transaction?I believe that if I just leave it the buyer will get his postage back, which is a shame as I paid for it.
Buyer only paying 90p for postage but it costs me £1.60 !? Why?
So have my settings whem I'm selling set to buyer pays postage and it states buyer pay at least £2.70, for example. But in reality they're paying 90p, and I'm stuck paying the rest. What's going wrong.
Ebay is asking me to refund buyer for item damaged in transit that they paid for
I recently sent out an extra large item via Parcelforce in the UK. When purchasing the postage label, for done reason I had to do this via paypal? However the payment was made to ebay still. Therefore it seems that ebay have paid Parcelforce for the ...
Combining postage on Simple Delivery
I have one person bidding on two of my items. Items haven't ended yet, but I think they'll win both as nobody else is watching and not many views on either. I've got both items set up as buyer pays postage via Simple Delivery. However, it seems fair ...
Does anyone know how to follow the instructions to combine two separate orders - already paid for -
Does anyone know how to follow the instructions to combine two separate orders - already paid for - into one Evri label when the buyer has already paid two lots of postage?I have already sent a refund from my own funds to pay the seller, but the inst...
Resolved! Postage
Hi, ive been charged for poasting an item even though eBay has already charged the buyer
Buyer with no history
Hi - I’m selling an expensive piece of golf equipment on EBay, the buyer has made an offer but wants me to post it to them. It’s listed as collection, I’m happy to post but I want to be sure A) I get my money before posting it B) I’m not liable for a...
Resolved! Cancelling shipping label
Hi apologies if this is not being posted in the correct place. I’ve sold an item and am now being asked to get a prepaid postage label. I don’t want this label as the postage options I required to send the parcel were not available to me. I was unabl...
Resolved! Can't use the Simple Delivery label - how do I upload my own label tracking?
Hello,I made a conscious decision after researching online not to use the Simple Delivery label provided by eBay as the sizes they were providing wouldn't fit what I had to send. I tried doing the listing on the app and browser, but it simply wouldn'...
Cant get QR code for chosen option
My buyer selected Royal Mail tracked 48 ( proof of age) option and paid for item and postage.However my get postage lable option is not producing QR code but taking me to UPS courier option and asking for payment to produce lable
postage
I posted a buyers items but did not use ebays postage system as he ordered multiple items instead I just posted them and paid over the counter.. I have tried to use ebays postage on multiple items before but my post office refused the packages as the...
Postage
A buyer chose and paid for Royal Mail but I was routed to UPS. I have had £11 deducted from my sale instead of just over £5. Where can I
Postage. How does ebay known buyer received item if i didn't use postage label
How does ebay know the buyer received item if i didn't use postage label. I put multiple items in one parcel leaving one item looking like it wasn't delivered
Resolved! Simple Delivery
Hi, New to selling here and have recently sold something and used simple delivery, printed label and post office said its too heavy. Now i've had to use a different courier with different tracking but ebay wont let me update the order. I have contact...
I have 3 spare shipping labels for same buyer
Hi everyone, I've sold 4 items to the same buyer on different days last week. Buyer asked for them all to be posted in one package. I used the shipping label yesterday from her first purchase but now have 3 spare printed shipping labels left. Obvious...
Received somebody else’s parcel, they live 200 miles away from me
Hello a parcel has been delivered in error to me. It had a Vinted label address to me on it so I opened it. I realised it was not something I had purchased. I pealed off the label to try and see who had sent it to me and there was an eBay label dated...
How to convert "Dispatch Overdue" to Delivered
I sold an item with "buyer pays delivery".Then found the buyer was local so physically delivered the item to him.But ebay won't allow me to mark the item as "despatched" (or "delivered") and the only option is "get prepaid label" which I don't need, ...
Combined postage
Hi, I have sold 2 items to the same buyer. They have not paid yet. Buyer pays postage. How can I combine the postage cost for them please?
Failed to buy products with global shipping plan to Israel
Failed to buy products with global shipping plan to Israel
Postage
Someone wants to buy 2 items from me but have them posted together and only pay one postage cost but we don't know how to do this thanks
Incorrect postage selected and can't update tracking
Hi, I have sold a item and I selected the incorrect postage option. I need to send it by parcel force due to the size of the item. I am happy to pay as it was my error. I cannot amend the tracking number and I am worried I won't receive payment for t...
Changing couriers...
I'm very frustrated. I've sold light fittings that are too long for royal mail so I deselected it and made Evri only. However when purchaser bought them eBay changed the courier to royal mail. This has happened twice now. eBay can't help as their sys...
Ebay taking postage payment when i have to post myself
Hi, I have sold an item which when packaged, ended up being bigger than the maximum package size for postage. I now have to take this to the post office and pay myself - yet ebay have taken the postage fee from my sale.How can I stop this / get the p...
Combined Postage for Private Seller using Simple Delivery
A buyer has purchased 4 items and is requesting combined postage. How do I do this with the new Simple Delivery system? The 4 purchases were made as 'Offers' so they have come through as 4 individual orders and I cannot see a mechanism to combine the...
A second label prtinting
My printer failed to start, resolved that problem but now i can't print another label. As they only let you print one.
Shipping cost
Why eBay has a fixed shipping cost of £2.72 for items up to 1kg, while Royal Mail has different prices depending on the weight up to 1kg?Is there a way to fix it?
Resolved! Correct address, wrong name.
Sporadically, for the last couple of years I have been receiving items addressed to me but with someone else’s name, always the same name.I haven’t purchased the items but they are almost always music industry related T shirts in extra large sizes.Wh...
Why is Simple Delivery not available for my item?
I currently have a smokeless BBQ grill, charcoal and lighter fluid listed for collection only. I tried amending the listing to just the grill, for postage or collection. It weighs just under 5kg and the box measures 25cm x 35cm x 25cm. I'm getting a ...
Posting large box . How as there is no option
how do I do postage for a large box 90cm x 90cm x 55 cm. No option on simple delivery
Postage
Hi i sold one item a downloaded the postage lable, the same buyer bought another item and asked if I'd post together whitch I did, but then It kept coming up to post the second item so I downloaded the second postage lable but I can't post as I've I ...
Delivery in person
Hi, I have sold an item that was "Collection in Person" but the buyer wants me to deliver. Is this allowed?
Combined postage
Hi, I am a private seller and sold 2 items via buy it now to the same buyer. The buyer asked if I would combine postage which i agreed. They paid for both items but they didn't combine together, so printed a despatch label from 1 and have sent both i...
Seller Option for Non Tracked Items
I have posted an item and the buyer has not received. I have proof of postage but no tracking. I used the eBay packing options to generate the price / label. Royal Mail compensation will not cover the value of the items. When something isn’t tracked ...
Bulk editing dispatch time for all active listings - private seller
Before the introduction of Simple Delivery, it was possible to quickly highlight all active listings and then with a few clicks, change the dispatch time, save the changes, job done. Now when am faced with editable columns in the Bulk Edit window, Di...
Sold heavy item, buyer lives local, can I deliver it myself?
I've sold an item that's heavy/will be difficult to pack and risky to send via royal mail tracked. I can see that the buyer is asking for delivery local to me. It would be easier for me to stick it in the car and deliver it, but I can't see how to do...
Restricted postage options
I want to post something that is 65cm x 15 cm x 10 and weighs only 500 grams ebay wont let me choose a reasonable postage cost as I'm a private seller yet business sellers have the option please explain more
Illegible postage label
Hi, I need to return a purchase as it arrived damaged. But the label sent by the seller is very small print, it can't be scanned. What can I do? Thank you in advance for the help.
Good morning
Good morning I have a small problem I sold 4 rims now I have to ship them but I don't know how to do it since I have already spent more than £100 to have the delivery done your site is only asking me £15 pounds but it is impossible because the rims a...
Sending an offer on an item but can't pick 'Click&Collect' delivery.
Hello,Is there a specific reason why you can't send on offer on an item to a seller and select 'Click & Collect' as the delivery option ? When making the offer you have to confirm postal and payment options and there isn't a way of picking 'Click & c...
Mistake posting car for 7 time
hi eBay I have an issue I have put a car for sale 7 time and I got a charge £130 can you please help with the issue thank you
My postage cost charged BEFORE mark item as dispatched?
So today I had someone buying from me and immediately cancellingI accepted and did not understand why it wasn't processing the refunds with "my funds" since they are pending. come to find I need to add a payment method to cover the postage cost.posta...
Seller used cheaper postage option to one I paid for
I purchased an item which I do not want to return. I have no problem with the item. My problem is with postage cost. Seller provided three postage options, DPD for £7.99 (which I chose and paid for) and two cheaper Royal Mail options (£3.99 and £1.99...
Evri QR Code scanned twice
Evri code has been scanned twice, I have reciept to show this. Only realised when buyer opened a rerun. Hoping second parcel, obviously with same ref no will turn up, as then buyer will have item ordered and can keep extra item. Can not get to talk t...
Postage
Hi I sold an item when I took it to the post office it was too large for me to use the eBay qr code so I payed for the post office to send it by parcel force. The problem is I can’t add the tracking details as eBay thinks I’m sending it through there...
Changing postage when getting label
I have just seen this on another forum is this correct i have seen it but never looked. "When you go to print the label there is an option to change it to a medium parcel (free of charge). I guess that is cheaper for eBay than a surcharge as I can't ...
Issues with DPD and Paclink? Unrequested return to seller.
Dear Community,Is anyone else having issues with DPD and PackLink? I sent three parcels on Monday and all of them have been marked by DPD for return to me. I contacted Packlink who responded re one of the parcels, telling me they are having technical...
An item I purchased has been damaged in transit by Royal Mail
The seller doesn’t accept returns , Royal Mail customer services state that EBay is the customer and not myself .I need to report the item as damaged in order to protect the seller from a loss of nearly £100.
So Many Glitches
Don’t know what’s wrong with eBay over the last couple of months there have been so many problems and glitches. Not being able to sign out, getting new sign in page when in the middle of signing in, not receiving authentication codes, getting ’send o...
Managing your own postage.
I have not sold on ebay for many years. When I last did so it was pretty straightforward, not any more.I listed a low value item which I knew I could post as a 2nd class large letter for up to 100g (£1.55). But ebay would not allow this option. They ...
Jewellery
I've got some jewellery I want to sell but after reading the 'simple delivery ' terms it seems jewellery isn't covered - but I can't opt out? What's the best thing to do?
UK to Germany
A buyer asked me if i would send an item to germany i adjusted my listing to enable this and took item to post office so it was sent correctly. Today the parcel has arrived back with me but has no red sticker or notice why so im baffled. I will have ...
Postage Policy
Hi there. Trying to relist an item. Keeps asking for postage policy. I have followed the instructions on the selling page, I have selected royal mail & inpost. It is showing simple delivery @ £3.38. Wont let me change postage policy. Cant see an edit...
Unable to see full address when checking details before purchasing label
Is this a new thing that is happening. I had a scenario where a buyer gave an insufficient address so I started to check the address before buying the label, on the last couple of times when I have gone in to the address to check it is ok but it has ...
Resolved! EVRI - Item is too large to be delivered? It definitely isnt!
Has anyone had an issue with EVRI reporting that an item is too big to be delivered. My buyer is emailing me daily and I feel helpless. I've tried to speak to someone at Evri but cannot get any joy. The item is definitely not too big though , its a s...
Return address
My printed label gives wrong address on the Return Address label. It gives the address as 23 Charles Street, I've not lived there for over 20 years, how come you are still using that address? I keep trying to change it to the current one but Charles ...
Simple delivery ebay recommended postage
I have a dictionary that weighs approx 1.56kgs ebay is recommending 2kg postage.Now bearing in mind my husband does an absolutely grand job on packing to prevent any damage this may go slightly over the 2kg with the box and the packing.If this exceed...
Postage
Hi all I’m a new seller!!! Why does it say £2.70 for some postage and on some items it says £2.95? I’m so confused ! And thanks fo all the help on the last question I put bloody legends !
Advice to eBay: Regarding inability to insure items via Evri.
As subject matter. Buyers seem to think that Evri will give compensation for lost or damaged items. Any silver or gold items will not be covered at all. Simple delivery with Evri does not advise those buyers correctly. Even declaration of seller whic...
what is a bladed item now for compulsory over-18 shipping rules?
Anyone else find that making changes to price or quantity of a non-bladed item, that ebay are requiring those non bladed items to comply to a bladed items postage policy?and no option available to contest it or appeal.
Posting costs etc to Los Angeles, USA
I have a possible buyer of an item who wishes to know the costs of sending to America. I am a private seller. At the time of the initial request I wasn't aware that I was enrolled with GSP, eBay had informed the buyer that I was. Since the request I ...
No tracking and cant collect parcel
Hi i made a purchase and paid for tracked 48 postage to a local pick up point , a shop. It was posted untracked and i believe it is now sitting at the shop. They wont release it as i dont have confirmation . Seller not responding to messages but said...
Posting to a different address
A buyer wants me to post it to a different address (not the one he has on eBay) could he turn around and say item hasn’t arrived then get his money back ? Is it a scam
Return postage - buyer closed case
I sold an item on eBay clearly stating that the item alone was for sale and that no leads etc were included. On receipt the buyer insisted that the item should have come with the leads as the condition was like new, even though the listing stated it ...
Own post used not ebay label
Hi all. I sold an item and it only let me pick standard post so clicked that. As it was a expense I used signed tracked and insured and didn't use the ebay one.Parcel arrived and customer happy, but money is still in pending as I did not use the ebY ...
I have many broom sticks i want to sell i can i set the postage up if some buys one item or 15, 21
have many broom sticks i want to sell how can I set the the post in case one person wants 1 broom stick and another person wants 15 broom sticks and and wanted 21 I do i arrange the postage price
Simple Delivery refund nightmare for unused label
I listed a large item with postage cost of £15.00. When it sold I clicked on purchase label so I could get a packing slip, as I have always done with my listings. This always gives the option to change the size and dimension of the parcel. However, t...
Postage and package
Hi, I'm hoping someone can help me clarify this for me. Whenever I list an item for sale, I make sure to include a charge for postage and packaging so that the buyer covers these costs. However, once the item sells, it seems that I am still being cha...
Combined postage
Hello all.I have a buyer that has bought 2 items and has paid for them separately. I am happy to combine postage, however, I am unsure how to do this as she has already paid for separate postage.How do I do this please?
How can this happen?
I had to buy a proper postage as the one ebay used for their simple delivery was too light and small.As i didn't want to saddle the buyer with extra costs ,i bought the right one for £18 odds.I couldn't change the tracking number but the item was del...
