That is correct, you cannot print another SD label.
Options are to buy your own online or at your Post Office, you cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
- If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
- If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
Your payout may be is held for a minimum of 14 days.
Or, bit of a faff, but you can explain to the buyer you need to cancel the sale which will refund them, and relist again for them to buy and pay again. You have to have their permission to do this, so it doesn't affect your seller performance.
Personally, if it was me, I would choose option 1 ! 🤔
@vincbartl
