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UK Seller News: April 2025

Stay ahead of the curve with our latest updates.

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Parcel not received

Hi, I haven't received my parcel. Tracking shows the carrier attempted to collect from the supplier three times without success. I messaged the supplier but had no response. When I request a refund through ebay, giving relevant information and tickin...

I have no money at all.

Today I had two items to post. My bank account is in too poor a state to pay for postage in the unlikely event that something else might sell. You are keeping my money for at least two weeks. This should be illegal.

Ordered an item. . Received 16

I made a bid on an item for £16.50. Had bid of £17 accepted. Not a big issue so let it go. within mins order sent for SIXTEENA at a cost of £272! I contacted ebay. No reply. No sensible answer from Robot chat. How does one contact Ebay by phone pleas...

Wrong postage label printed

I’ve printed the wrong postage label for an item I have sold. I have printed a Royal Mail large letter postage label when I actually needed a small parcel label. The options did not state large letter or small parcel like they did in the past. So the...

account permission

i have a multi user account set up which someone has listed on for me for a long time but it has randomly stopped allowing him too, we have switched accounts via seller hub, checked my account is still set to his default but nothing is working, is th...

Labels or Lack Of

I have been trying to get returns labels from juicy but they tell me to contact you as issue the returns labels. I tried getting a label by the “more action” but all I got was oops something went wrong, which is no help to me. Please help

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Click and Collect as a Canadian

I will be visiting London next week and was hoping to do “Click and Collect” to save on shipping to Canada. Is it possible with a Canadian address on my account to select “Click and Collect” for a local store?

Direct debit

Hi. So I recently returned to EBAY after a few years. I set up for payouts to my bank account as it dosent seem to have the PayPal option anymore. What is the random Direct Debit that has been set up? What's it for? I have recently sold an item and I...

Collection point

Hi, I was send a parcel with value of 599£ to the collection point. Parcel was been delivered on 13th of March I got photo with proof of delivered to the argos collection point. The buyer didn't received the collection point so I contacted with eBay ...

925 Silver stamp means nothing

I bought a silver ring from an Ebay business seller on the 10th January this year. It looked OK. It was S925 stamped and sold as a sterling silver ring.Yesterday, I noticed the ring was looking a little less than silvery, and after closer inspection,...

Fake goods received, reported to Ebay who removed it but have left me chasing for the refund myself

The Jelly Cat I ordered and recieved turned out to be fake, I reported it to Ebay, who promptly removed the item. I requested a refund, but the seller is only offering me £7 our of the £24 paid, and says I will only get this if I delete my negative p...

Postage help pls 🙏🙏

I’ve sold a high value item and listed with custom Postage at an amount that willcover the insurance for the shipping. The buyer has paid for that higher rate of postage. However, when I try to buy a postage label in the usual way via the eBay platfo...

Wrong label - weight too low

Hi, I've printed a label which is too light for the weight of the package. So I need a new label. I've got no option to void the label and e-bay says that the label can't be cancelled. it tells me to contact customer services but that goes to FAQs on...

Resolved! Auction listing fee

I have been charged listing fees for three Auction listings this evening. Why are they not included in my monthly shop allowance? Anyone else experienced this error?

Return request problem

Recently, I ordered a lens, but unfortunately, it has a problem and doesn’t work properly. I sent the seller all the photos taken with the lens, and they accepted that it was defective. After that, I requested a return, but it has been three days now...

Buyer collected item

I sold an item but the buyer wanted to collect the item. I refunded the postage he had paid. I cannot find where to tell eBay it was collected, they are holding my money

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Incorrect Ebay Balance

I've recently sold an item for £23.00. Of this £23.00, £1.57 is Buyer Protection Fee, and £2.57 is the Ad rate I selected. This leaves an overall earning of £18.86. In my Ebay Balance, I only have £12.94 in my account, and I've not used the £5.92 for...

postage

this new ebay way of postage is causing so many problems - I don't have access to printer so write my own labels and post via Royal Mail - at first you could change to switch to advanced options and enter your own but now there is no option - have be...

UK digital sales reporting

My question is : I am as a self-employment running my husband's account and my own account. All selling income from my husband's account I would report as my selling income when I do my tax return. How could I do about it? I am afraid if I update my ...

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I’ve ordered a part and it was the wrong item sent it was a Citroen diesel gearbox and I can’t retur

I can’t return a part I ordered it was the wrong part the seller sent me doesn’t fit my car and now eBay won’t help me the, the seller declined the request to give me a postage label to return the label I need help returning this eBay won’t help me I...

Postage

Hi it has been a while since I have sold on Ebay so I am very rusty I have put an item on " buy it now" and have received an offer. I just wanted to make sure that the buyer pays for the postage, just a little worried if I accept the offer that I hav...

Posting labels

I have had a few issues now, where a seller cannot print a label as it says there is a problem with my Postcode but Its the correct Postcode. Its happened on a few occasions so not too sure how to sort this?!?

Recalled item

I had a email from Ebay saying a baby toy i bought in December had been recalled as it is unsafe and to destroy the idea. I obviously removed it from my baby straight away and put in the the bin. I paid £16.95 for the item I have messaged the seller ...

Steak knives

Hi I’m trying to buy steak knives and proof of age is asked for by a credit card details. I don’t possess a debit card is there a work around ? Please

"collection missed" - Yodel failed to drop at collection-point and seller is leaving the country

So, I bought a thing, and selected to Collect it from a nearby collection point.Tracking now says that Yodel failed to collect it, they are returning it to sender and I should contact the sender. This was just going to my local Argos so I could colle...

immyth_0-1742740952503.png immyth_1-1742740980095.png
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Possible counterfeit product

hi there, been wanting to buy these rare running shoes from eBay but I'm convinced they are counterfeit due to a few giveaways. I reported them but ended up with a closed report due to automated AI determination. not really sure where to go from here...

getting paid for stuff sold.

sold an item on ebay a few weeks ago & i still have not been paid for this. as it states..you have to wait 14 days......but the item was delivered & got good feedback from the buyer...so why are they making it more difficult to get paid now??? It was...

Postage options

I only create listings for downloads so I do not need to set up the Postage options. How to I do that? Thank you for any help.

Any update on my case please

Hi , I bought an nomination pouch clicked on not received item as it was couple of weeks and then I received a not paid enough postage card through door so I contacted the seller and he offered to pay 1.50 and for me close case , so I did when item c...

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DO NOT BUY FROM

Any circumstances do not buy from this seller, the customer service and the quality of goods are Shocking, they don’t reply to messages. They give a five year warranty which is utterly worthless, they don’t refund. They don’t honour their warranty an...

eBay Now a Chore!

Is it just me or has the whole eBay experience become a real drag lately? The changes to seller fees, confusing prices, eBay saying what you should pay for postage, HMRC getting involved...etc... It used to be a fun hobby for me but now it's become b...

Unused collection code

How long does eBay keep my money for an unused uncollected item resulting from an accidental duplicate order.Both buyer and seller have cancelled (or tried to) the order within a couple of minutes of the duplicate being placed. Neither of us can move...

Refund hasn’t arrived

So I purchased something on the 18th of march the. Two days the later the seller said he couldn’t send it due to eBay not sending out his payments (not my problem) so he cancelled the order and refunded me. Normally refunds from eBay appear back in m...

Postage Policy

I have a problem and need some help please.I listed a one off Printing machine with free local delivery due to its weight,but the system has changed all my other listings to give this and wont let me change it back.I tried relisting one but it still ...

simple delivery

This simple delivery is terrible .I don't have a printer or a smart phone and when I have tried to list some items it was forcing me to use simple delivery there was no other choice .So I have been unable to list some things because I am someone from...

Payment Not Received

Hi, I sold an item on 13th March. The buyer paid, the item was delivered on 17th March.It said payment for item will be available on 19th March, as of today, I have not received the payment in my eBay Balance. I'm a frequent seller and check my accou...

How do you contact an agent now?

In the Help and Contact, the option to have someone call you or start a conversation seems to have gone, or I cannot find it. I seem to be in a loop of being directed to articles or using the AI assistant who cannot help me. Does anyone know where th...

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Faulty item returned to me for a 2nd time.

I bought a pin gun in September 2024. It worked brilliantly and then after some use developed a fault. I contacted the company, sent them a video and returned it at my cost. They may well have returned the same tool back to me as I hadnt marked it. T...

credit car age approval

Hi - I don't have a credit card and can't stand the things so will not be getting one. I was robbed blind during the PPI scandal: once bitten and all that. Went to buy a lovely vintage chisel and was told I had to verify my age - fair enough - then a...

User Permissions - Payments & Reports

I've added some additional users; part of our finance team. Providing full permissions to access our business account. However, they cannot see Payments and Reports within Seller Hub which they require. Is this something only an admin can view?

trying to reund someone

I have been trying to refund someone, however when I put my card details in, it says card is not verified. I have been going back and forth between my bank and ebay support and don't know how to fit it Has anyone else had this same issue and resolved...

Collection

I had a customer by a item, however they gave me their information to arrange a date as they don’t live in the area so they said they will collect when they are near the area but since purchasing they haven’t responded or acknowledged me on any platf...

Ebay is a nightmare

I am having a massive problem with both the app and the website. Nothing works.I need to update my payout settings because my previous bank account is no longer used. When using the app, once the previous account details are cancelled and the new acc...

Ebay accepted my complaint/report about a buyer - what do I do if Ebay won't tell me the outcome?

Hi - I need help please. I reported a buyer who claimed the item I sold him didn't arrive, but I (subsequently) saw he had picked it up from Royal Mail. I refunded him as he immediately opened a case, and Ebay told me I had to refund, which I did. Wh...

Fraud

I bought a Tag Heuer watch back in October 2024 and it's a Fake. It didn't have the Authenticity Guarantee. What can I do ??

Selling.

To: Ebay. You have removed the option for sellers to confirm that they have sent the order. Please put back this option as soon as possible.

buying secateurs

Apparently you need a credit card to buy secateurs but I and my partner only have debit cardsso how can I buy them? I am a long way over 18

Resolved! EBay postage queries

When I set up shipping options on a listing for a high value item that I want insured. Can I select the service I choose or does eBay select it? I want to have some control over the service and to have the item insured. Does this new eBay system allo...

How dare you ebay!

How dare you, ebay! Tell me to lower my price on a blouse that didnt sell, I'm selling it for .99p which now, because of you adding your ridiculous "buyer protection fees " brings it up to £1.75 how about you lower your darn Fees. And before anyone c...

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Why oh!!!!!! why does ebay keep changing my p&p costs when my items are on a FREEPOST

EVERY time I RE- list my item via sell similar , ebay keeps changing the postage costs HIGHER even though all my items are on a FREEPOST , ebay keeps bumping UP the postage costs & if i've not noticed it when listing i'm not able to get an alternativ...

Resolved! Holding my money

What I want to know is why does eBay have the right to withhold my money for two days once delivery is confirmed ??it’s as if they hold payments and get 48 hrs interest in their banks(s)this infuriates me as it’s not THEIR money ….I'm a private selle...

Shipping high value item

I’ve sold an high value item worth 850 which I’d listed as local collection only. Now the buyer is asking me to ship the item or has offered to arrange own shipping. I’m vary as delivery needs to be confirmed before I get the funds. Any advice?

VAT Charged

I bought 2 items this morning. They are both supplied in the UK. When I got to check out I was charged VAT on both items. The listings did not say that VAT would be applied to the price shown in the listing. DOES THIS MEAN THAT ALL PRICES SHOWN ON EB...

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eBay data found leaked to the dark web.

I had a message from my password manager to tell me that they had found my details such as address, email and phone number on the dark web leaked or hacked from eBay. I don't know how to trust eBay anymore. Has anyone found out about date leaks?

Hi need desperately some advice, I posted out an item which went to the sorting office insufficient,

Hi need advice sent parcel unfortunately had wrong postage cost, contacted buyer they have refused to collect item, but want a refund, I will lose out I can't get the parcel back, as she name is on the collection post office card and will require pro...

Buying of Ebay

I've purchased something of Ebay, same night i purchased something similar which I got withing 4 days... The other item went to 13 days and I still don't have it...Messaged the seller and he says he's checked where he dropped it off and they say it's...

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Cancelled order

The winning bidder on the auction to buy my vehicle has cancelled the order. I've been given the option to either accept or decline the cancellation. What happens if I decline?

Quantity Confusion

Has anybody else experienced a degree of confusion when trying to select the correct quantity of an item you wish to order? There is often more than one 'quantity ' box to select (see attached screen grab). Surely, once you have specified the item yo...

Extra add fee

071286740073-091285797027-231282003114An additional marketing fee has been deducted from the orders mentioned above. I request a refund. In addition, an additional marketing fee is deducted from customers who regularly order from us.

Buyer underpaid shipping cost?

The shipping I set up was £2.94 and that is what the buyer paid for but somehow they chose a £6 option (it says buyer selected) and there isn’t any other options which makes no sense…Do i cancel the order? Or…?

Postage

Hi, I’ve tried to list a couple of items and it says postage free seller to pay. How do I change it, I clicked on postage small parcel?

Listing fee

I am a private seller but today am being charged a listing fee yet I am below my limit. Does anyone know why?

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No confirmation code?

Sold an item last week. The buyer has paid through eBay and collected the item, however, i forgot to get the confirmation code. I've messaged the buyer several times but they're not responding. As the item was listed as 'collection only', i've no way...

Resolved! delete postage cost

Had a message from a buyer interested in purchasing item I was selling and we agreed a price ti include postage but when trying to amend selling item price to include buyer protection to get to price i had agreed i could not amend postage to "free po...

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Item location address

Hi,I’ve almost 2k items for sale. I moved house approx 18 months ago and changed my address on my settings and, mostly my new address appears on any bought items and most new listings. However on specific listings it’s still showing my old address. I...

NI Number request/not a tax payer

Hi I’ve been sent a request for my NI number is this safe to sent onto eBay? I am fortunate that I have not worked for 30 years being married to someone who earned good salary (and a higher rate taxpayer). I only sell my, his and the children’s cloth...

Sketchy seller

Right, so I purchased an item on the 8th of March, paid straight away and waited patiently until the 17th of March with no update of tracking or any sign of the item being posted. So I messaged the seller for tracking. On the 18th he messaged me sayi...

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Negative feedback

I have recently sold a couple of items which have received negative feedback for not being as advertised. This was not intentional and never had negative feedback before. both buyers though did not contact me before leaving feedback but just left neg...

Resolved! Cannot get postage label

Sold an item and cannot get a postage label customer has sent me an address but how do I get the prepaid postage label I don’t want to send it then they say they haven’t received it it also means I have to pay for postage label which is more that wha...

Faulty item

I purchased a portable basketball hoop in October '24 for my children but unfortunately the backboard has become detached from the upright pole. I have messaged the seller twice without any response, and it has been over a week since mg first message...

Advice on maker

Hi,Not sure if I am allowed to ask here but thought it worth a try as sure I have read somewhere in Google that someone got similar advice from eBay forum. Can anyone tell me what maker the ‘stamp’ in the photo refers to? This is the best picture I c...

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Return Item

Hi. I have ordered a part for my car but, it didn't fit with my car and I started return process. I contacted more than 10 courier, unfortunately I couldn't yet find a courier provider. I expecting collection from me today, but till that time courier...

No postage label

Hi, I've sold an item but was unable to mark it as posted and when I click on print label it says I can't. So now it's saying I am over due to post it, but I have posted it and can't get my payment. I have asked the buyer to mark it as delivered and ...

non delivery of order 16-12756-23609. ordered and paid for. not delivered. tried many times to get h

ordered ferrules l16mm size and paid for feb 27th with order number 16-12756-23609. no delivery. have tried many times to ask for help but order number does not now exist in ebay system so most help system cannot help. asked for agent but coul not ge...

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Purchase / return

Firstly why cant i contact ebay?? Bought a hose that did not fit, started a return and it wants me to send to china! really - and I'm expected to pay!i didn't buy it from china nor did it say on advert it was coming from china. Seller comes up as awa...

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COLLECTION ONLY

I AM TRYING TO LIST A HEDGE TRIMMER AS COLLECTION ONLY BUT EBAY SAYS THAT I MUST POST THIS ITEM,SOMETHING TO DO WITH AGE VERIFICATION,I CANT POST THIS IT IS FAR TOO DIFFICULT, SO WHAT OTHER OPTIONS DO I HAVE

Postage label

I have sold an item and when I go purchase a postage label for the order it comes up with "technical difficulties please try again later", It has said this for over 24 hours now and I can't get the label to post my order. I also have another order wh...

Sending offers should be scrapped.

I have multiple items that people just hold in their baskets waiting for the “send offer” to be sent. What used to sell in days with all the shenanigans gone (inc buyer protection etc ) on recently now takes weeks to shift. I think the send offer is ...

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Aquiline delivery / tracking scam - active again

Purchased 15kg of dog food. Email from seller via ebay to say it was delivered "handed to resident yesterday at 16,42" It wasn't. I was in the garden all afternoon. no couriers. I've searched these forums and Aquiline appears to be a scam company wit...

Free delivery in 3 days

I've added items from my Shopify account to eBay and it has automatically added 'Free delivery in 3 days'. How can do I change this? I want my Shopify delivery charges to pull through to eBay. Any advice?

buyer protection fee

It says "sellers don't pay this fee" but they do charge the seller. I've sold a couple of items and they subtract this fee from me and the buyer???

Lost a customer

Today EBay lost a customer how many more buyers have just left. iIt is now so difficult to sign into EBay, I have given up. The app says it needs an update, but it isn’t there when I visit the App Store. I jumped through all the necessary hoops to si...

Resolved! Suspected Fake Trainers

Hi, I purchased a pair if branded trainers. When I received them immediately I was concerned about the stitching so I googled how to tell fakes of this type of trainer and also compared them to another pair. There are various things pointing to them ...

Is it a bladed item??

I have for sale a vintage saw set -ebay have put this in the bladed item category so I can’t list unless I have age verification postage ?!?! - sharpening stones will be next -also I cannot get to talk to a person regarding this listing

Buyer claims wrong item sent

i sold an item ( a cordless impact wrench new in the box ) the buyer has sent me a picture of an old air wrench he claims was in the case when he received it ' it was sold through the gsp from the uk to italy ' i checked the contents before i packed ...

Listings for bladed items

I have been selling/buying vintage tools for a good while now - since the age verification came in I go to other sellers listings to check if my item falls into the bladed item category - However I cannot check this unless I press the buy it now butt...

Resolved! How to mark has dispatched

I've just sold 4 items to 1 person and combined the postage on 1 item. The other items were listed as free postage.How do I mark the sturr 3 items as dispatched please as i dont want to buy 3 more lots of postage as not been paid for it? Thanks

Suspect selling practices

I purchased an expresso machine on 10th March paying 48 hour delivery, item was only dispatched on 14th, with an excuse of not being able to post due to illness, but managed to get it posted by a friend on 14th, why did it not occur to them sooner. I...

collection postage payment issue

Hi all, I've sold a heavy item and it was inadvertently advertised as postage. The buyer wants to collect, but can't pay as the postage option is not filled in at my end... but I can't find how to change or quote a postage option because the buyer ha...

Postage

Hi. I recently sold an item and the person lives nearby can i deliver the item myself??postage was free for buyer

Ebay not replying

Have all the mails from ebay concerning an order I made, includeing the item has been delivered but I have nor received it . Ebay says the order number is not on their system but have had PP payment yet I have 4 emails with it on . what next

Buyer case

Have got buyer case that item has not been received but tracking shows which are updated it's been delivered so what's the best approach bcz if I'll not refund buyer can do a negative feedback which will harm the account reach

Cancelling postage label

I’m trying to cancel postage label accidentally purchased as it’s states you can for 14 days but it says label can’t be cancelled, and can’t get customer service anywhere, how do you cancel it or get to ask a human for assistance

Customer support

I am trying to get a refund from a mobile phone case I bought.The seller is editing my text & pictures so they don't have to pay.I'm confused with eBay's money back guarantee .I can't find anyone to help me.

Unfair & wrong outcome on Payment dispute

Wanted to share a recent horror story to see if I was alone on this or to see if there are more sellers out there victims to eBay ridicules policies on payment disputes!in short:- I sell an item & ship it.- I get sent info from eBay saying it’s been ...

Scamming seller

I bought a steering wheel from eBay and the seller has reposted the exact same wheel on he’s page with the same pictures so I submitted and refund request the seller hasn’t answered and hasn’t responded to any of the message I have sent. It was order...

buyer protection.

a buyer bought 2 toy cars of me for £1.99each [£3.99 pp] [i didnt have one car anymore so i refunded the £1.99 .but he said he didnt get all the money he paid ,[my sellers listing stated £1.99 refund.]of which i think he wants the buyer protection mo...

Internal process fault message

Hi, i keep getting the message "There is a problem with internal process [2003] when i want to bid on something , i see from previous questions folk say too much buying or change a card [really] , ive got three cards on 3 different bank accounts and ...

Facebook

Hi. 4 days ago my Facebook account was hacked and a photo of prohibited content was posted there and because of that I have been blocked for an indefinite period. The question is..... is it true that eBay sales depend on Facebook activity. I ask beca...

Refund

I bought something from a seller and he didn’t know anything about it and refused to give me a refund because he’ll get charged. He cancelled my return and has been rude to me. Does anyone know what I can do? It told me to wait until tomorrow for a c...

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Buyer protection fee

Why has buyer protection fee turned into a seller fee as virtually all of my recent offers have been with the protection fee deducted? Also the ebay site has beome much more difficult since they upgraded their Microsoft. I had to buy a new tablet as ...

Collection scam

when I saw an item I wanted but it said it was for collection. I asked if I can have it for delivery and they said sure. They asked for my address (I didn’t know this breached agreement). I payed through visa and eBay and then when it was time to sen...

Marking as delivered

Is there a way I or the buyer can mark the item as delivered? I posted the item via Royal Mail not realising I had already selected the pre paid option, so eBay is not realising it’s delivered and not releasing funds.

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SALES REPORTS

I think the ebay sales reports are very misleading and confusing.It is now very easy to generate a sales report from the start of the tax year (6 April 2024), and what shows on screen must I think include postage, although it does not say so; EBAY ne...

Reporting pirate error

I reported a movie title as being a pirate copy in error.Ebay has removed the title from the sellers listing and are probably watching him closely for future issues.The disc he was selling was completely authentic and breached no copyright rukes.How ...

Resolved! Parcel weight

I have printed a number of postage labels where the weight is to low how do I correct this? Can I just pay the extra at the post office?

Buyer trying to scam me?

Hi all, hoping someone can give me some advice please, I sold an item in auction, small child's toy under £10, postage paid for the correct price of £3.75 after parcel was weighed (it was much less than 45x35x16cms) buyer claimed not to receive it an...

Payments on hold

I’m not a new seller, I sold an Xbox One X 10 days ago it was collected in person I’ve scanned the qr code to verify it, I’m still yet to get payed I sold a chair about 5 months ago that was collected in person and I got payed the next day so what’s ...

Buyer provided Wrong reason for refund

Hi, I have questions about buyer, buyer claimed to refund and reason is wrong items. He says ,” he ordered Pokémon card Uk version and received Chinese card”. I already send my screenshots and prove that I mentioned Chinese card on my descriptions. H...

Setting up Variations

HiI have a Business Account and wish to set up some variations on some of my listings, eg, sizes and quantities. When I create a listing, I have this message in the relevant part of the page ... "Variations are unavailable for this listing. Eligibili...

Harder to sell

EBay has become harder to sell stuff .I don't like the whole new format for buying and selling .pluss Evri have lost 3 of my items so I'm out of pocket .

Selling and bidding

Hi all,Ive been a member on eBay for 22 years , I’ve never been so dismayed on how this is run..let me explain,I sold a high valve item, poor customer paid nearly £50 in buyers fee, I purchased the correct postage label , item has been received and e...

Sold item

I sold an item but as I don't have a printer I paid for tracking using royal mail - and not the pre printed label created by ebay. Buyer has confirmed he had received the parcel and he paid at point of sale but how long will it take for me to receive...

Handsaw

Hi I'm trying to list a handsaw did listing postage etc then when I came to list it message says a bladed item can't be sold to under and to look for different postage !! So looked to see how or where and I can't find anything .Can someone please hel...

Background for pics- Advice

Hello, I have a quick question. I am putting my items for sale. When I add my graphics, I have a white background, but when I add them to the eBay product, the background becomes grey, no matter what I seem to do. I have only viewed them in the previ...

When I view my images in the 'Gallery' they are no bigger than the images on the sidebar.

I don't appear to be able to see my images anymore at a large detailed size , having been previously able to. I have not changed my phone, nor settings, however my pictures are all now appearing as below. Also if you use the magnifying lens it is poo...

model.JPG

selling

I am creating a listing to sell a bike but at the point I sent buy it now, it won't let me choose how the buyer will pay. I want them to pay by BACS but it only has a cash option. Is this a technical issue or have I not found the correct option to se...

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Algorithm

I want to go and inspect an item before purchase, but messages won't allow the seller or myself to exchange addresses or phone numbers.The AI assistant is a joke so got nowhere down that route.Any solution?Thanks,Simon.

Suspected Scam

Hi, I think I am a victim of a scam taking place. I advertised the item for sale which I had previously sold via marketplace but had forgotten to delete the listing on eBay. I received a notification to verify that the item had been dispatched and ad...

just sold a record

just sold a record and the buyer has come back with pictures saying that its damaged.and now is demanding a full refund. anyway the pictures he.s sent are not of the album ive sent him it looks like he had a damage copy and is trying to rip me off, i...

Account restriction

Hi, I haven't used my account to sell for a couple of years and I've just discovered there's restrictions on my account. How do I resolve this please. I've checked my emails and messages and I can't find any info regarding this.

Help paying

HiNeed help ebay will not let me pay when I buy All card details are correct was buying before no problem Why will not let me now

Returnable item

Hi , Please, I have only questionMy friend purchased From me shoes came from USA From his account And after he recover the shoes, he give to me, but I find problem for the size, and he tried to return it back But he get Message from eBay saying he ne...

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