Own post used not ebay label

Hi all. I sold an item and it only let me pick standard post so clicked that. As it was a  expense I used signed tracked and insured and didn't use the ebay one.

Parcel arrived and customer happy, but money is still in pending as I did not use the ebY label. How do I get it so it says delivered?

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Own post used not ebay label

jckl1957
Experienced Mentor

You can't change the tracking, so it won't show as delivered and you will have to wait for payment.

Simple Delivery does cover items for up to £750 and protects you if the item gets lost in the post or is damaged in transit.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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Own post used not ebay label

You can't so payment may be held for 14 days.  BTW,  simple delivery covers most items up to £750 so ebay refunds for loss or damage in transit and seller keeps payment.

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Own post used not ebay label

As soon as you qualify you will have money released within 24 hours.

 

Read the full details

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=10#qua...

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