Member To Member Support

Item not displaying/searchable

I have two accounts. I listed a BIN item on Friday, it didn't show on searches, or by searching on 'Sellers other items'. After 24 hours I ended it and relisted it again on my second account. Same again... after 24 hours it shows as 'live', but doesn...

Return Tracking hasn’t updated

I have bought a faulty item and was issued a label by the seller to return the item using parcel force. I took the parcel to post office and dispatched it and have a receipt.However on eBay it still hasn’t updated that it has been dispatched and it’s...

Game not received & seller not responding

I pre ordered a game from the seller in September 2024 . The game was due to be released a few months later but was delayed until August 2025 so I contacted the seller in June and was told yes I would still receive my purchase. Now the game has been...

Resolved! Item not as described but can't return

Hi,I ordered a puzzle, but it arriving smelling strongly of damp. Because my mum is immunosuppressed, I had to immediately bin the item. I tried talking to the seller, but they were uncooperative. Is it possible I can still get a refund? I can't retu...

broken items

i have recived broken lids to my soup bowls i just recived i have message seller requsting new lids how long do they have to reply ?

Buyer requests delayed postage

Hi! A buyer has just asked me to delay posting the items by a week as they are away. What should I do so I don’t get penalised in any way. Using simple delivery, Thanks

Stop endless unwanted "special offer discounts" into inbox

Hello there. I receive endless "special discount" offers in my inbox - how do I stop this ? Please help

E/Bay can,t send invoice message keeps coming up "try again later" since yesterday.

Tick boxes don,t help need to talk to a person.

Buyer returning an item want

Who pays for postage if the buyer returns an item they don’t want ?

Retro snap-on tools LED sign

Hi, so I sold my NEW snap on LED sign I'd the buyer recived it yesterday, how ever he messaged me saying one of the letters is coming away. Now before I packed it up after testing and taking g pics of it I checked to make sure everything was ok, he l...

Sellin

Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what w...

Buyer opened a case for goods not matching description

I recently sold a watch with the Ebay Authenticity Guarantee, the buyer paid immediately the offer was accepted. I sent it to the authenticators, they completed their checks it and sent it on to the buyer. He received it four days later then immediat...

Postage cost automatically deducted from funds

Is my postage automatically deducted from my payment even if I purchase it via another sender?

New Account Created for Sale Suspended without any early warning and alert

I am a UK resident and created my eBay account in September after hearing positive feedback from my friends about selling on eBay. I carefully attached all my accurate residential and bank details and even purchased item first to better understand th...

VAT on eBay invoices not correct.

I have an UK VAT registration number and charge vat at 20% on all goods sold, it's at this point I should add "where applicable". I recently bought some dried herbs at auction in order to sell on the eBay; as per HMRC rules in VAT Notice 701/38 the h...

My yearly earnings so far, according to ebay are £100 more than I actually received?

I'm trying to keep under the £1,700 or 30 items selling limit per year. I find in "My eBay" my total earnings so far are £100 out, eBay say my total earnings are £100 higher than I actually got paid. It looks like postage is being included in my earn...

Resolved! Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

Listing limit I do not understand why I am being penalizespd. Selling regularly, no complaints, do n

I cannot find Royal Mail to use for delivering parcels. I do not want to have to use labels. I do not want Evri, Royal Mail with labels . I do not want Simple Delivery. Just plain Royal Mail 2nd Class. Where has it gone? Why am I being coerced into c...

Post office advising label already used

When accepting multiple offers from the same buyer you can't combine postage with Simple Delivery. Buyers so far have been okay with this so no problem there. Problem comes when I take it to the post office and after scanning the first item the next ...

Ebay FVF charges for Business sellers

Hi, I have recently started selling on ebay and registered as a business seller. The FVF fee I am paying per sale takes all my profit margin and I have to sell nearly cost to cost. I have read on the list that the fee to be charged for my category is...

Sell wants me to return a damaged bottle of liquid

Hello every one. I bought a bottle of sports clothing detergent. The bottle arrived damaged and had leaked half of its contents. I contacted the seller and provided photos and they have asked me to return to item for a refund. This would result in th...

unable to identify a registered business seller (dangerous goods)

A seller has sold me dangerous goods. The goods were notified to me by Ebay after the sale and confirmed as dangerous with an European Commision notice. the items are now withdrawn with ebay note " withdrawn for policy violation" . . . So definately ...

Does anyone else think Ebay is failing ?

Sales are down , charges are up. It is not a combination that works for me . Any alternatives out there ?Chris

EBay and EBay commerce U.K. Ltd

Hi, I bought an item from EBay Commerce U.K. Ltd. It has the wrong email address for me so I can’t find my order. ( I can only see it on Pay pal, and the order hasn’t been dispatched). I trying to establish if EBay or Ebay commerce U.K. Ltd are the s...

Buyer won multiple auctions and paid for all in 1 transaction but "simple delivery" has not combined

A buyer recently one 7 auctions all on the same day and paid for them in a single transaction once they'd one the final auction. They were all sold with "simple delivery" so according to ebay they should have automatically been combined under one pos...

Technical issue with making offer's on seller's item's

I can't make offer's on seller's item's, or counter offer or accept offer's from seller's-the boxes aren't showing to click on. Anyone else noticed this today ???

Resolved! Removing negative feedback

How do I remove negative feedback that I in correctly posted? Suggestions please

How to talk to, i don't know, a real person?!?

Hello.Don't know if anyone can help, as I am kinda pulling my hair out. We have a problem with our listings. They seem to not appearing in searches (OBVIOUSLY, I cannot verify this myself. But a few people on our tik tok channel tell us this). We are...

account has been temporarily restricted

“I tried to list an item but got a red banner: ‘Your account has been temporarily restricted’ — but I don’t see any message in My eBay. Can you check what’s missing on my account?”

Not right payment

I’ve just completed 2 sales , one worth £30 , other worth £40, both promoted and it said funds will be in my account by Saturday 13th September , however in my payments on the 13th , there is only £10.41 . Any reason why?

Incorrect payment

I sold an item which was listed on simple delivery but somehow it defaulted to Evri even though my choice is RM only. EBay would only give me an Evri label. I didn’t select it I just bought a label from RM and posted. The problem is EBAY have still k...

Click and collect - no notfication to collecrt delivered items

I recently had an item delivered for click and cllectr but didn't receive a notofication to collect. The tracking showed it as delivered. I eventually received a refund. I have now got the same problem with another item at the same location. Trqcking...

Bidding

I was highest bidder and watched auction ending and suddenly there’s a higher bid I definitely don’t agree

shipping label

Hi there, can I add further address details to a shipping label.

Deliver item myself

Hi, I just sold an item with postal delivery paid for by me. I notice the buyer lives near me and it would be easier to deliver it myself. Don’t see anyway to chance the delivery method and worried that, if I deliver it, there will be no proof it was...

A new device is using your account

The last four consecutive times I've logged onto ebay I've received an email that a new device has logged into my account. The email tells me the location of the login was a hundred miles away and the user was using Apple OSX and a marginally older v...

Not getting money

I gave the person virtual game items but she isn’t saying that she recieved them when she did here’s proof so now I can’t get my money or the in game items so I have been scammed please help

Underpaid postage by buyer

What’s my options if the buyer has underpaid on prepaid postage? Thanks

restriction

hi please could someone explain to me why my account is restricted when i have not received any messages or anything

Return reason

I've had 2 return requests for items bought with simple delivery, I've tried finding the reason as to why the return has been processed as I've checked with evri and everything has gone perfect, I've messaged the seller but getting no answer. Is ther...

cancelling sent offers

I have an item on e bay which initially had a "buy it now" option, and I have since sent offers to "potentially"interested parties. There has been no response from these offers, which are still "in force" for another day and a half. However, I have t...

Do I need a credit card to sell on eBay?

So, I recently posted my first item for sale and eBay said that my payout is suspended until I register my credit card with them. I do not have a credit card.Now what?

Item is returning to me after failed delivery

Hello, so a buyer bought an item off me this week, and now this package is now being returned to me (seller). Because of a failed delivery. but the buyer has messaged me wondering why? As he has the delivery photo that the delivery driver took of him...

When trying to raise an invoice problem.

This comes up on the screen. "Invoices cannot be sent for items where Ebay manages all or part of the postage These items are excluded from this invoice". Can anyone advise how to proceed with this problem?

bids after item ended

so i bid on an item today and i won and the item ended. Then about 10 minutes later some more bids came through and i lost the item .What is going on with ebay ?

Faulty item, return window closed.

Hello, I bought an induction hob end of July and used it once. I've just gone to use it again and it's making a horrible rattling noise and smells of smoke. I've emailed the seller. It does say in the listing that it has a 2 year warranty. I tried to...

Views

Not getting any views

Resolved! Refund before I can check a return

I’ve just received an item back from a buyer, but I’m out of the country until after the refund window closes. This means I can’t check the item is returned complete and working before I have to pay them. I just get an eternal loop with eBay when I t...

Promoting items

It just cost me £1.20 on a £9.99 item this promote your listing was done by mistake and ending the item then relisting did not give me the option to cancel the promote you item why is this, as promote your item comes up every time you relist an item ...

return problem

Hello, the item I received was obviously damaged. However, I accidentally uploaded private pictures when I was uploading images, so I withdrew the return. What should I do now? Do I have to accept the faulty item?

你好，我有退货需求

你好，我提交了一个退货申请，但是我上传了错误的图片，所以我们点击了取消。可是取消后，我就无法再提交退货了，这应该怎么办？请帮助我，谢谢

Selling but can't now see postage costs. Simple delivery not available?

I have been selling items with free postage and postage costs have always come up which helps with my pricing.I just went to sell and it says that simple delivery not available to me and postage costs are not displayed.Why?

CONTACTING EBAY HELP BY FONE WITH A SELLING PROBLEM

REGARDING EBAY ITEM NUMBER 326493264673 BLODGETT OVENI saw last night, on return from holiday, that the above item was sold on August 27, 2025 when looking at my account balance.I received no notification of the sale nor did I get feedback from the p...

Simple Delivery Royal Mail not the right size!

I advertised an item as 70cms x 50cms and Simple Delivery. The item has sold, buyer has paid but for Royal Mail which does not accept items of this size.I contacted Ebay two days ago. The agent said it was Ebay at fault, it would be corrected and tha...

scheduling a listing

when i'm trying schedule a listing the time clock in the minutes section will only allow me to list an item every 15 minutes i.e 18.00 18.15 18.30 18.45 how can i change this, so that i can list every minute

Can’t contact customer services

Hi, is there a way to speak to a person in customer services. Been through the chat 5 times and it keeps defaulting to a US dialling code when I am in the UK

Personally deliverig an item listed as collection only.

Is it possible to personally deliver an item listed as collection only?A buyer had purchased a large boxed set of maps.I'd agreed to deliver them whilst holidaying in my campervan.(I spent four days in the vicinity of the buyer)Ebay blocked message f...

tall chair for return

please help wife passed away please can you pick up this parcel the large chair for me from home for refund i will pay any extra thank you kindly

Simple delivery bulk editing to switch on?

Hi guys, despite it problems I do like the 'Simple Delivery' process. Is there any way to bulk edit my listing to have it switched back on? Background : I use my phone to create listings, once I've finished the listing I need to then go to my PC and ...

Cancellation of order

Hi guys I’m in need of urgent help I’ve cancelled and order and the buyer I bought of isn’t getting back in contact with me and isn’t approving my cancellation how can I contact eBay to get my cancellation

Payout

I am member from 15 years and never was so unhappy with ebay. Is getting worse and worse. A month ago I sold item, I sent payout to account. After 3 days I realised that ebay payout to my old bank account which one I am not using from 4 years, even o...

Bank account details request

I had to pay extra delivery on an item (the seller put the wrong postage on it) I asked if they would refund the additional they said they would but said they couldn't do it through PayPal as they don't have it and would need my bank details to do it...

Account suspended

My account has been suspended and I cannot find out why. I am a private seller .the email says it is permanent. How can I appeal?

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Company pretending to be in Ilford but is in China

Absolutely sick of these Chinese companies on eBay. I ordered a funnel with glexi neck . Needed it urgently . Ordered it as it said company was in Ilford . 5 days later I looked tracking still in transit coming from flaming China . I avoid Chinese co...

Motors, cars motorcycles and scooters search

how do I now find the page that has cars or motorcycles for sale, at one time I could go to Motors and a drop down menu would show cars or motorcycles I could then search for either a make or nearest first as the search.That disappeared a while ago a...

How can one list a draft?

I am trying to list a draft, which I originally created with "Sell one like this" and then - over a few days - changed to adapt to a slightly different item. Now ebay creates confusion with the following nonsense message : "You can't relist this, bec...

Hi guy's buyer wont return

Hi guysI sold an item in May However the buyer was dissatisfied so I refunded him I asked him to return the item but he wont.

Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer. eBay refu...

Send invoice to customer

HiThere is page showing how to send invoices to customers in seller hub https://www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139 How can I send invoice to customer after payment completed. I have no products in "Awaiting payme...

eBay balance unavailable for payments

Have a positive eBay balance and this is being offered as a payment method to purchase items but when I try to use it I keep getting a message that says "Your payment didn't go through. choose another payment method" Why can't I use my healthy eBay b...

eBay motors

Hello I need urgent help regarding a vehicle purchased from a private shower that is advertised and dangerous. I have rejected the goods I’ve tried to speak to the seller tells me that it is bought as seen. I’ve tried repeatedly to speak to eBay cust...

Postage

Hi All I have a parcel to send but I have got the weight incorrect and I can not send it, post office told me it’s a medium parcel and I have done it as small. EBay assistant was no help and I tried to message seller but eBay would not allow it. Buye...

Getting postage refunded as a seller for cancelled sale

Hi. I sold a pair of boots and realised, as I came to post them, that there was some rubbing marks on the tongue I hadn’t noticed previously. I got in touch with the buyer and I agreed to refund. Doing this on line I realised it would only allow me t...

American buyer unable to buy my item

Ebay are not shipping to USA via GSPMy american buyer is unable to buy my itemI contacted ebay customer support who advised I change the postage on my listing and send via Royal mailTo complete the Royal mail pages to see what the cost (including tar...

If I accept a cancellation that didn’t go through but still ship item

Would I still get my money if the cancellation didn’t go through and I shipped it

Selling

Good morning I’ve sold. Car on eBay and payment method was set as cash on collection buyer wants to pay through eBay how do I change payment method when car is already sold

Seller Performance Below Standard after 25 years!

I have been a loyal eBay seller (and buyer) for over 25 years and over 7000 sales. My feedback is 99.5% currently due to 2 unjustified negatives in my opinion over the past year. Up to a fortnight ago I had close on 1500 items listed which I'm sure a...

Viewing an item for sale

A buyer would like to view the item I have for sale before purchase. When I try to do it on the app it won’t allow me to send my address details How can I send my address details to him

payments !

right i have no card because it was stolen i cant enter a new card because i haven't got one yet !!you have my bank account details AND my pay pal account , stop being silly and release my funds into either one of those !!!

Pressured into changing review

I purchased a product that seemed to be completely genuine, in its original, sealed packaging, but found that there was a defective part after testing the product. I left feedback that was neither negative, nor positive about my experience. The selle...

Full refund required wallet as not as advertised

HiI wanted a full refund on an item as it was not as advertised on the website.In accepted what I thought was the return label but was actually a partial refund in error. Can you please assist

Resolved! Lost parcel decision

I wonder if someone can help, 4 weeks ago I bidded and won an item. All paid, the tracking company is ervi. After 2 weeks no parcel had came so I look on the tracking and see that it has been delayed due to damaged parcel. I contacted the seller and ...

Simple delivery

I sold an item using simple delivery. The seller requested a return but because of simple delivery protection eBay handled it they refunded the buyer and I kept the money too. But how do I find out the reason for return? As it doesn’t give me a reaso...

Return

Hi , The postage label I have been sent is incorrect. I’ve tried contacting the seller and explaining this . They don’t seem to understand. I’m returning the item as it has missing parts . Kind regards

Listing fees account lock

I have a lock on my account for 'overdue listing fees' but I haven't sold anything in the last 12 months and Ebay won't show me what these fees relate to. My account is locked and can't make any purchases. Anyone else had this issue and how do you re...

Good 'Til Cancelled stopping auto relisted

Hi I don't want my listing to relisted when the fixed price listing end, i know its Good 'Til Cancelled but do i have to wait until every listing time is up, or is there a setting i can change so after the time on each listing is up it will end. any ...

return rules

Hi to every one i recently sold a mobile phone as spares or repair (z flip fold )listed as not working with no return accepted , in the description i mentioned in the best way the problems and also metioned that the screen was not damaged as been use...

Simple Delivery

Simple Delivery only offers me Royal Mail, Evri & DHL as options. Other cheaper nationwide tracked couriers are available in my area, Yodel for instance. Is there any way to get these extra couriers added to my choices? And yes I have already tried t...

Buyer asking for PP email

Hi i have listed my car and a buyer is repeatedly asking for PP email to proceed. What is that?

Sold one item and will be the last

Sold one item and will be the last, I had enough selling on ebay. Is their any point selling on ebay if it not free. ebay take to much selling fees including promoted listing, for themselves and leave sellers making no profit or money after deduction...

Resolved! Item damaged in transit. Seller rejected refund.

Item damaged in transit. Seller rejected refund. Evri says talk to seller. Seller says talk to ebay. Ebay goes in circles because I have an "open" return but it's rejected so that's a dead end and can't be appealed. I can't see a way of contacting eb...

my max bid was higher than the winning bidders yet i lost the bid, HoW?

IS THAT POSSIBLE?

I was lied to by the seller

Hello, I'm asking you to consider my problem with one of the sellers. On July 4th, I purchased a SanDisk microSD card that didn't work. I wanted to return the item, but after contacting the seller, who suggested sending a new one and not returning it...

Postage to italy

I have an interested buyer from Italy asking me how much postage is I’m not sure.

Why am i worse off for selling via simple delivery when item smashed by courier(Evri)

Tumble dryer

I bought a reconditioned tumble dryer in April from a local seller on ebay. It has started making a strange noise and I have tried 3 ways of contacting them to see if it needs repairing but I have had no reply. What is the best way to sort this out?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Simple Delivery

When I revise or list a new item the simple delivery option is not working it seems it's gone back to the old option. If so it's annoying without telling people I revised all my listings to the simple delivery option which takes time to do. Have eBay...

Ebay malfunctioning today

Hi all, I've had serious trouble making purchases on eBay this past few days, I get to check out page but won't go further. Hi have plenty of necessary funds in account etc and no holds on my account.Also was trying to purchase postage labels today b...

is a scammer

Recently had a successful dispute with this seller which I had to do via my bank as eBay proved useless favouring the seller and refusing to hear me out as a buyer So I bought the Samsung galaxy fold 7 on July 25th for £1470 in hindsight yes when som...

False notifications

I’ve received a notification from eBay saying someone had made an offer on something I’m selling, so I click on the offer to accept it and gives me the email of the person but says no offer has been made and no other prompts to further it. Any ideas ...

Trying to leave feedback

I went to leave a seller some feedback and the page went to "review product".I want to leave the seller feedback not the product.Is this the new normal?Is Ebay trying to stop us leaving sellers feedback for fear it may be negative?All seems very odd ...

Not receiving full payment from eBay

I recently sold an item, 157258708602, for £35 plus £5 postage, but have only £35 available to withdraw. Why did I not get the full £40?

Pre Paid Postage issue - Not using it this time, but cannot "Mark as Dispatched"

A buyer has purchased two separate items. First one, the buyer has paid for postage through eBay, 2nd Item is postage free, eBay is charging me, £3.40 ish but I'm not using it. Ive asked for a refund, but there seems to be no way of marking the item ...

Resolved! REFUND ISSUED TO THE WRONG CARD

Hi, I paid for an item on the bank card I had at the time. The card was subsequently stopped because it had been hacked and I now have a new card. The problem is that when I requested a refund it was automatically issued to the stopped card. How can ...

Buyer Bought wrong size Jacket, request Return. I don’t accept. EBay Step in. They try to blame me!

The Buyer from Brazil has bought a jacket from me through GSP. After I've dispatched The item, l've received a message from buyer saying that he thought he bought different size, because apparently the size "XS" mentioned in the title has been transl...

Infestation

Is it against the law to return an item which is infested with insect matter ?

Simple Delivery not used

I listed an item and ebay applied its Simple Delivery for me without asking.On selling the item, I packaged it up, weighed it and measured the size, and it is heavier than the 2 kg they estimated, and the box size is larger.The original service they ...

Buyer paid but failed to collect order

Buyer has paid into eBay holding account but has failed to collect the item as agreed. Sent two messages to buyer but no response. What should I do?

Returning a faulty item within 1 year guarantee but outside return window

I bought a phone Dec 2024, has a one year guarantee and is faulty so I want to return it. The Contact Seller option is not working (I tried Chrome, Edge and mobile app) and does not accept messages. How can I contac them? No number to call,

September 2025 Simple Pay

Before when I've gone to select postage its automatically simple pay then I chose the sizing, but for some reason it's gone back to manually picking postage service, no simple pay in sight.... and it's not just a couple of items it's all of them? any...

Simple delivery and global shipping programme changes

I recently set up all my items with simple delivery and the global international shipping programme which took me an age. As of today (12th September 2025) the delivery options seem to have changed when I go into an item. Global shipping has turned o...

Ebay Customer Care

Just spoken with Ebay 'Customer Care' re low sales in the last 6 months, following 20+ years on this site selling. When I asked why I should remain with Ebay, not close my shop, increasing my Ad rate, or paying more out of meagre profits to actually ...

How to courier

I am new seller from Sri Lanka . I don't known how to sent my Products to eBay can anyone tell me how to get connected with eBay and which way is suitable to sent my products.

temporarily restricted

Please get in touch as soon as you can by going to the Help & Contact page below and selecting Contact Us. We’ll just need to ask you a few questions to verify your account so you can get back up and running again. If we don’t hear from you within 30...

simple delivery seems to have vanished

Doing a little listing today12th September - simple delivery is not showing, and I have had to enter weight/size/courier and price of postage on the listings; you just get used to something new and start appreciating it, then it vanishes - what's goi...

Parcel returned after refund

I sent a Philips razor back for refund 8 August I got notification it was received and got my refund in full the today I got parcel of postman and he said returned due to none delivery so what do I do with it now and is there a contact number for eBa...

Buyer hasn't received item - 2nd class Royal mail tracked

Buyer not received item 2nd class Royal mail with tracking. Has opened up a refund request with eBay I have been notified of case and they will get back to me in 48 hours . I have coresponed with the buyer through out and have said to him I have trie...

Returns label expired

A buyer wanted to return an item I accepted the return and generated the returns label for themI immediately refunded them, probably should have waited until I received the item back.The returns label has now expired, buyer cannot return it and the c...

Moorcroft Debt Recovery Limited letter by post. SCAM?

Has anyone else received

Resolved! Total amount requested but can't send because of Simple Delivery

Hi, I'm looking for some advice please. I have a buyer that has requested a total amount for a single item, but eBay will not let me send payment details as I'm using Simple Delivery. What do I do, as I don't want to lose the sale?Any help would be a...

Transfer funds to bank account

I've been trying repeatedly to get my account balance transferred to my bank account. Nothing seems to work although I've registered my bank account. Can anyone advise please

Ebay sells to the 2nd highest bid

EBAY WILL SELL TO THE 2ND HIGHEST BIDDER IF YOU DON’T FOLLOW BIDDING RECOMMENDATIONS !!!I.EANY ITEM OVER £3000 & IF YOU INTEND TO BID IN THE LAST SECONDSENSURE YOUR BID IS AT LEAST RAISED BY £100 OR THEY SELL TO THE 2ND HIGHEST BIDDER & REFUSE TO ALL...

Simple delivery

Hi just wondering what's going on with ebay simple delivery got a email the other day saying We’ve listened to your feedback and made Simple Delivery optional for more items priced £20 or less. This includes items in categories yet I can now only use...

Evri delivery issue

Hi, I have recently discovered Evri placed by purchase in my bin, I have never instructed this as a safe place. The bin men then removed my bin including my parcel. Evri has asked me to contact the seller, even though they admitted in an email this i...

ebay AI removing my fire safety listings under breach of policy and recalled

so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...

Resolved! Returning an item that i have already received a refund for

i have recently been issues a refund for an item i purchased as it was a fake counterfeit item. the refund has already been issued and the funds sent back to my paypal account, however the seller is requesting i send the item back but has not issued ...

Logged in to 2 PCs at once

Hi, We have one log in for our eBay store but multiple people need to be listings items at once. We have tried this in the past where 2 people log in and create multiple listings but the computer does not like this and crashes out. Is there a limit t...

Simple Delivery

Can anyone help. I have being sending items with simple delivery and now it is saying simple unavailable..Is there a reason.p

Simple delivery not an option

Hi, i’m trying to create a listing but ‘simple delivery’ is not coming up as an option. The items i’m selling are under £20 and have uploaded hundreds of similar items within the past 3 weeks

iPod

Hi purchased iPod 7 generation 256gb on 1 sept listed as factory sealed new from china when I tried to sync it to my computer it says it’s already assigned to a computer and can’t be used contacted the seller who sent two downloads he said were for s...

"Simple Delivery"

The new unwanted system is impossible for me. This is because I buy cultural items to donate to institutions. Thus I have a number of addresses in my personal file, to which items might be sent. But some of these items are quite low priced. The way s...

Cancellation

I need cancel item

I have bought a item,but when go to the order I can't see the original listing .

I have bought a item. When I try to see the original listing it opens on to a similar item. It's only 3 wks old. Can anyone help with this .Thanks for reading.

IT'S OFFICIAL. I CAN'T AFFORD TO SELL ON EBAY.

Today I sold a toy car, sent in a small padded envelope. I later checked my bank statement and saw that £5.15 was removed from my account. I later found out that from now on this huge fee will be taken from me for every single package I send. And for...

item received might be made of asbestos

Hi, I ordered an item which was delivered via a postal service on time no problems, but upon opening the item it seems it may contain asbestos I've searched the help section in the contact for advice but cannot find any, I have contacted the seller f...

HMRC & Ebay Tax Returns

Back in April I was contacted by HMRC who had obviously received my details from EBAY.I was asked to complete a tax return for the previous four tax years. I duly did this and submitted my paperwork on 23 May. Since then I have heard nothing. I am wo...

Missing Evri delivery

Good morning I have just been informed by eBay that I won’t be getting a refund for a package that I have not received the courier was evri.I received a delivered txt with a picture of the package beside a blue fence as there are no blue fences in my...

Bidding

Hi on many items im interested in buying the tab to bid has been replaced with bidding options when I select this tab I get a message saying you are unable to purchase this item with the app save to favourites i have tried using the on line version s...

How can a Buyer give instant negative feedback without any communication first?

Why does eBay allow someone to leave immediate negative feedback? The buyer did not contact me at all and actually used the negative feedback as a way to communicate!The wording was apparently removed (I could never see the wording) due to it being "...

Unable to message live chat

I have been unable to messsage live chat for 3 days now, it is stuck on this. I have tried using multiple different devices and nothing is working. I noticed someone else had the same issue 3 months ago and unfortunately there wasn’t a solution. Sur...

Resolved! Feedback score increasing for no apparent reason

Hi all My feedback score is increasing for no apparent reason.The last positive feedback I received was back in August and I think it was 2593.Yesterday it was 2595 and just a few mins ago it jumped to 2596.None of my recent buyers have left feedback...

Item specifics…

My new listing will not upload, item specifics showing as problem – But ALL item specifics are filled in. Help!!

not received item by customer

i sent a parcel someone paid for regular post and not the tracked post. the customer opened a case saying they did not receive ( fair enough ) i went to the opened case and the 3 options are message buyer which i did stating i have proof of postage (...

Resolved! Delivery.

Item sold. Royal Mail collected with label. Tracked and received by buyer. Feedback received.My ebay showing ‘late delivery’ and ‘print label’. Don’t wish to lose my good reputation. Have gone round in circles to resolve without success.

i get a message that says i cant bid on this item using the app

I get a message saying I can't purchase or bid on this item using the app add to watch list but its already in my watch list of i use the Internet version it asks me to sign in then just does the same thing im missing out on good deals due to not bei...

listings...........my listing is not showing

my listing is not showingmy listing is not showing.... my listing is not showing

Unable to list Apple AirPods

Hi, I’ve created a listing for Apple AirPods. Everything appears fine but the listing isn’t appearing in search results. Tried listing another item - works fine. item shows up in searches within minutes. Tried listing AirPods on another account - sam...

Vanishing seller

I purchased a coat having interacted with the seller. Two days after purchasing, the seller has not dispatched and eBay contacted my saying they've removed the listing due to an issue with the sellers account. I need a refund to buy another coat, I c...

Cannot list items as charity

Hi everyone! I was trying to list an item and donate the fee to a charity and when I try to submit my listing says that my account is still in verification and I submitted all the documents requested as proof that we are a charity a week ago

Ebay says photos dont match item but is authentic

No reason to what is wrong

Resolved! Scammed. The hair dryer came fake

I was scammed. I ordered a hairdryer that was supposed to be a Dyson. In the photos, there was an original with 4 attachments and the description said it was a Dyson. Instead, I received a fake with the letters "dyson" glued on and only one attachmen...

Resolved! Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

Cusom sku

Hi, where is the option to add a custom sku? In drafts Since the "Simple delivery" update on android phone app I've no longer been able to find the option in my drafts. Tia for any help

Variation listings

Hi, I hope you guys can help. I'm trying to create a listing with variations. I seem to have sorted it but when the customer selects they want a letterbox in the door I'm selling, I need the price to increase by £10. I have added "letterbox" to the v...

Simple delivery

Is Simple delivery down...just listed 3 items and can't find it on the postage option ?

buyer opened an item not received request

A buyer opened an 'Item Not Received' case, but the tracking clearly shows that the item was delivered, accompanied by photo proof. The buyer first confirmed their shipping address was correct, but now they claim the courier delivered to the wrong pl...

Being scammed

Ive sold a ralph lauren quarter zip and the buyer wants to return a random grey sweater and ebay is going through with it!! any advice on what i can do?

Resolved! Cannot remove item from Cart.

Hello Ebay Community, I tried using Ebay's Help Chat Bot system but it's useless and didn't help me. Even when I clicked Contact an Agent, that didn't work either. So much for AI, it sucks! There is one item in my Cart and I simply cannot remove it. ...

Buying glass/tile file and need to verify age but don’t have credit card

Hi has anyone else had this issue. I’m trying to buy a tile file and previously attempted to buy hacksaw blades. But I am being asked at checkout to verify my age. The way EBay wants me to do this is enter credit card details. Is there any other way ...

not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

Perfume

Item swapped/stollen in delivery what was delivered was Beauty products not the perfume I’d bought, please help how is best to get help with refund, all I get is saying it’s been delivered

collecting after buying normal delivery first

my buyer bought the "normal"delivery but realized that he could easily collect instead, which he has done.Alas he does not know bow how to inform the eBay, so that the item is deemed as "delivered"and so that I (the seller) get paid.A bit of a poser ...

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...

Buyer QR code

Hi all,I have collected an item from seller and accidently pressed "Item Collected" before showing a collection code to seller. I now, cant find a collection code. What do I do? Many thanks

Giving credit card details as proof of age

Hi looking at buying a battery chain saw. Im being asked to give credit card details to verify my age, ebay knows my age. This dosnt feel right to me, bought petrol and battery chains saws in the past and not been asked. Is this correct , anyone else...

Cancelled return

i bought a new light for a honda jazz . when it came it was not the same in the pic requested a return then my return was cancelled no help from ebay i am loosing confidence with ebay

Open account

Hi, I would like to know how I can open another account because I use my wife's account and ebay always asks for identity verification or bank statement, I recently closed my personal business account and indicated the reason that I want to open a ne...

URLO says no to selling travel cot even if I’ve been selling more than 90 days

Why can’t I sell my travel cot after more than 90 days?

Can I make an offer on an ordinary listing which does not invite best offers?

Forced to use Simple delivery, DHL never collected from me.

Haven't sold on eBay for a few months because of previous headaches (eBay telling buyers I would deliver faster than amazon prime), just decided to sell a guitar amp. Simple Delivery stated my packaged parcel was "bulky" and I was forced to use DHL, ...

postage options

can you opt out of simple delivery; as they charge £3.48 for an 85p envelope;so I've paid the extra I've not charged for

Revising listing to include Global Shipping Programme

Hi, I initially listed an item for sale with delivery within my country only. Overseas buyers have asked if I can add Global Shipping Programme. I revised the listing to include international posting with the Global Shipping Programme, but so far the...

Return label

Hi, can anyone help as there is no live link for support. The seller said that they have sent a return label. I have not received one. ebay messages state I should receive one by 11/9 (today) what can I do please? The item is faulty so want to return...

Return request because a coat did not fit.

I sold a coat I’d had for a few years the other day and the buyer messaged beforehand asking if I would accept a return if it didn't fit. I told him that I was a private seller and could not accept returns for fit and that was stated on the listing. ...

YouLend deductions issue

Hello,I am experiencing unauthorized deductions from my eBay payouts under the name “YouLend.” I have never applied for or accepted any loan or funding, yet amounts are being taken from my balance.I have contacted eBay support several times by phone,...

fraud phone number for a human

Fraud phone number for a human

Age verification

I don't have a credit card. What something else can be used for verifying my age?

Recalled item

I've had a message from eBay for an item I bought which has been recalled , I bought the item in March so I can't open a case and the seller is not responding , how do I get a refund please ?

Help Been Charged Twice for postage on one of my items

HiEbay have charged me twice for the postage on one of my items I have tried to contact ebay but i am going around in circles. Does anyone know how i can apply for a refund on the double postage Thanks

Authentic product handbag louis vuitton

Hi eBay determined I was selling a fake Louis Vuitton bag and removed my listing. The photo shows that it's authentic, and the serial number confirms this. On what basis did eBay determine it was a fake?

Postage paid by buyer but not forwarded to seller

Hi all, I recently sold a DVD and charged in the listing for postage (2.95). Ebay took the 2.95 and never passed it to me. Any suggestions on claiming it from ebay? Thanks for any help,.

'Your seller account is at risk' -- why?????

As a business user why am i being threatened with the message 'Your seller account is at risk' message 'due to unresolved issues'. Apparently i need to add tracking to all my deliveries even though many which i do are simply posted through Royal Mail...

Canceled Order

I recently sold an item on Amazon, but the buyer canceled the order due to personal reasons.He paid the full amount, but now, for some reason, I’m being asked to pay £140 from my bank account, while my available funds are only £309. I did not have an...

Cancelled item

Can someone help I have accepted someone’s cancellation of an item, but then eBay charge me £25, even though I hadn’t received any money yet. Can someone else why this would be.the pending total was £180

Buyer abusing policy

I sold a perfume opened never used, therefore bottle was full. The buyer got it with the perfume cap broken, still usable as normal. he decided to return it and when i got it, the level of liquid was significantly less than when i sent it. i tried to...

Ebay not removing listings that go against their own rules

I came across a seller on ebay who has over 300 listings, not one for a physical item, all for services outside of ebay, I reported 10 of these, and get an automated ai saying it found no problem with these listings, despite this being against their ...

Tracking number

Need to change the tracking number

Postage Label

My buyer has paid for the item including the postage costs. I have gone to print off the label like normal and it has come up about US Customs Regulations and asking me to pay for the postage even though they are in the UK? Has anyone had this proble...

Maximum 10 items in basket

I have been having this problem where I have been unable to pay for items as I have over 10 items pending in my basket from 1 seller, never had this before

Slow Time ?

I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...

Seller asking for bank and paypal details for return postage

I want to return an item as not usable, the seller is asking for my bank details and for paypal. Now asking if friends or family have paypal. I not and wouldn't give then the details. Ebay says the seller should supply a return postage label. I canno...

Simple del

I have items listed on eBay that have been there a while. I sold one the other month and used the royal mail website to arrange for them to post this for me. But this time, when I did the same thing, it wouldn't let me update the tracking number. I'v...

Item received but incomplete

I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...

Mattress

I’ve ordered a mattress which I did receive but unfortunately it’s completely different it’s not memory foam sprung mattress 10inch depth which I ordered and now the seller not getting back to me

Resolved! Listing costs not refunded

I sold an item. It cost me £66 to list it but the item was returned. It cost me £25 to post it and the listing stated THEY pay for postage. The return is completed. I’ve received the returned item but I’m out of pocket £91. Is this normal?

Posted item

Hi - I can’t update sold item as posted. Postage options didn’t work via eBay so did my own thing. Can’t mark item as posted. Will this mean I won’t get paid once delivered as eBay think I haven’t posted it?

Views fluctuating within minutes

Was not sure waht to put this under so put under technical issue Has anyone else noticed their views fluctuating within minutes. I have things going from say 29 to 31 back to 28 within 5 minutes. They were only listed from 21 Aug so it has nothing do...