eBay

An Authenticator has returned a ring

A gold ring has been returned to me for “not having a hallmark” despite having a very clear hallmark, they also said my listing was confusing.. it wasn’t. Everything I said was true and correct. What can I do?

Seller cancelled sale

Hia seller cancelled my sale immediately after I bought the item. I asked why and they said that they wanted more money for it! They have immediately relisted it! It’s an auction site! How is this allowed?

Evri have damaged my sold EBay Simple Delivery item irreparably. How do I get compensation?

Evri have damaged my sold EBay Simple Delivery item irreparably. How do I get compensation? Evri tracking says it’s damaged beyond repair and has been disposed of. When we saw this the seller and I decided to give him an immediate refund. However i t...

How do I change feedback

I've left feedback but need to change it but don't know how to 

I seem to have locked myself out of my seller account but am still receiving emails from it.

I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds

six digit code

I purchased an item today but need a 6 digit code. When does this get to me

Two people buying my item due to incompetence from ebay not marking it as sold

I have today sold an item and have printed the label only to find someone else has bought it due to the incompetence of eBay not marking it off as sold on my listing. This has happened before on at least three recent transactions. Unfortunately I did...

SELLER NOT RESPONDING

I WANTED TO BUY A SOFA OFF HERE SO SENT THE SELLER 4 MESSAGES AND HAVE HAD NO REPLY. WHY DO PEOPLE BOTHER PUTTING THINGS ON TO SELL THEN NOT HAVE THE DECENCY TO REPLY

Postage

Hi I couldn’t use the prepaid label for a sold item so I just posted and paid for postage. EBay say as label wasn’t used they will refund the buyer. I am out of pocket so have emailed buyer to advise them they’ll be refunded and have asked them to pa...

Counterfeit DVDs allowed by eBay

I recently bought a full-price DVD (+ postage) to find it is a copy burned onto a blank DVD disc, with the label printed at home and stuffed into a blank DVD jewel case.I reported it to eBay who investigated it and found it 'didn't violate their rule...

Missing delivery

Hi I purchased item on 8th nov delivery due 15th Nov no delivery contacted seller 3 times no reply can’t get past auto assistance as I bought it as a guest how do I get some help please

Seller cancelled my order after I won auction.

I placed a bid on an auction for an old Xbox console at the time it was only at £5 (+ £6.55p&p) so I bid £10.55 and left it there. The next day I received a notification that I'd won the auction and to complete the purchase. Opened up eBay on my phon...

Strange attitude from seller

Have had an issue with a seller, seller had 100% feedback, seemed legit but after purchase of a high value item the seller changed their attitude drasticly towards the buyer , initially being friendly but the seller changed completly after a purchase...

my paypal account has been charged for an amount to ebay commerce and I do not know why

Hi,I have just been charged £44 to ebay commerce from my paypal account and I have no idea why.I am a small time private seller - I thought selling was now free for private sellers unless you go over 300 listings per month which I do not. - any idea ...

Buyer saying packaged has been tampered by the courier and item is missing

So I've recently sold a watch and a buyer saying the box has been opened and tampered. He's emailed me and sent pictures of the package opened. I've responded but I can't do anything to look into further or a file or raise the issue to royal mail. As...

Fail to sell via Global Shipping Program UK to EU

I set up my listing via Global Shipping Program. However, my client based in Romania fail to make order. The message said: Unfortunately, this seller won't send this itemto Sector 2, Romania. You can:Update your delivery address and try again.Or find...

I think i have counterfit goods

I have bought two bags. They claim to be brand uniglo. They arrived a few days ago. I opened them and they are clearly fake. I went into the store today and they are very different. They are advised as Uniglo, using the stores pictures etc. What can ...

Made a mistake , downloaded eBay app, hated it, listed an item on website, AI stopped me listing it!

EBay has just wasted over two hours of my time today because of their senseless changes, AND AI ! Whoever told them that AI was going to make eBay better ? I’ve just tried to list an item , and got sick of the AI scan asking me to change this and cha...

Year to date selling total : Which year?

Does the year to date selling total run for the calendar year ending on 31 December or the financial year ending on 5 April?

How can I check which items I have chosen to be advertised or boosted.

I seem to be seeing Ad charges and I cannot recall asking for this. How can I remove this from all of my items listed please

Seller dashboards metrics and standards

Hi everyone My sales have been stuck on 193 for weeks Despite me selling many more that should leave me on around 250 ish sales That should take me from below standard back up to above standard My review is today As of 4pm nothing has changed. Still ...

a gift from Derek Clark? what is this?

I received an item I had ordered from Ebay which arrived fine. Inside the package was a packing slip from Amazon which said 'A gift from Derek Clark. Enjoy your gift from Derek Clark.'There was no other information and no gift so I'm confused!Any ide...

Mobile Apps vs Desktop Users

I am concerned about the growing trend for ebay and other online sellers to offer concessions to mobile app users but not to those of us who do all their ordering from a desktop PC.We are not second class citizens and should be able to take advantage...

My order says collected but dhl haven’t been

DHL have not collected my item but eBay say that it has been collected dhl should of collected today but haven’t, can’t seem to speak or live chat to either company no idea what to do

return

I have received a returns request for an item that doesnt work I listed as used and stated in description that it was untested buyer says I should have listed as spares or repairs should I just accept the return

Add tracking not working

The Ebay's add tracking for sold items not working and throwing the below message"It's not you. It's us.Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages."How do we report this to ebay or find ...

What to do next

So I bought an item on the 11th of November, the seller was on holiday until the 13th, I heard nothing, I contacted them on the 16th asking if the payment had gone through and if there were any issues. No reply. I them attempts to cancel the item, eB...

No delivery

It says items were delivered but they were not 

Postage of Extra Item

I've posted and my buyer has received, no problems. However, I have a spare, extra remote control for the item and want to send it to my buyer. How can I do this without breaching eBay's violation policy, to get the buyers address?

Postage costs

Hello. Just wondering why EBay have charged me more than advertised for an item I have sold? The buyer has paid the advertised amount but I’ve had to pay the additional amount. Why is this?

Buyer return with no protective packaging item now smashed to pieces

Hi, I recently sold a pair of record Decks and a mixer. The buyer wanted to return the item claiming its damaged. I have a video made for another potential buyer showing it was all in perfect working order before I sent it.I accepted the return and i...

Listing violations

Hi is anyone else getting their listing taken down for the listing to be classed as a bladed item ? I have had several items , pliers , Bricklayers Trowel and a garden hoe Getting very silly on ebay now

Postage to Channel Islands

I have sold an item to a buyer in the Channel Islands, but when they try to pay they cannot select postage and the website says ‘seller does not ship to your address’. I can ship to CI, so how do we correct this?

Private seller response to Return Request

I am a private seller and sold a music system (c £200) which consisted of a CD player, two speakers and a transformer. As it was quite bulky, I packed it carefully in bubble wrap and cardboard packing inside an archive box. When the buyer received th...

No refund Given

Please can someone advise on this, it's driving me crazy. I posted on here when it first happened and followed the advice but nothing is happening.A few weeks back, I bought a pre-owned bracelet from The States for around $200 US. The parcel arrived ...

Restrictions

How can I get my seller restrictions lifted , some years ago my then wife had her account status stripped for infringement of a copyright , nothing to do with me but I had my selling facility revoked .some 7/8 later I want to try and get the facility...

DHL have not delivered the package I sold

My buyer purchased an item on the 10th of November, and it was collected for by DHL on the 12th of November. Since 14th November the DHL tracking has said "We're sorry but the delivery of your shipment xxxxxx has been delayed. We expect to deliver on...

How do I report inappropriate contact from a buyer making enquiries about an item I am selling?

Can anybody advise how I can report an eBay user who has shown an interest in an item I am selling and goes on to give me their direct email so I can send a video to them wearing the item?

Item was collection only but buyer arranged own postage - how to mark as collected?

hello Item was collction only, in scotlandwe agreed buyer, who is based in england, would arrange her own collectionso item was wrapped up, ready for postage buyer then paid for itembuyer then sent a pre-paid postage label this was printed out and st...

Contacting a Seller

I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you

PERSONAL INFORMATION

Is this right, i contacted the seller of a motorcycle though eBay messaging and all my personal information came up my full name /email address /phone number /post code at the start of our corresponding.Surely this is not right when i contacted eBay ...

Duble refund amount cut

Hello,

I issued a refund of $16.64 yesterday.
Yesterday my available funds were reduced by this refund amount, and the remaining balance went into negative.

But today, in my payout, eBay has again deducted the same refund amount ($16.64).
This means the

Unable to restart account

I had an acc few years back with over a 1000 FB. I was hoping to restart selling but unable to access old acc. Ebay has set me up with a new acc with 0 FB. I still have old acc info, p/word, personal question etc but have had no luck logging in. Is i...

Postage

Hi, I’ve sold an item. The listing specified large letter at £1.55. When I go to create the label it states the buyer selected small parcel at cost of £3.50 but only paid £1.55. It won’t let me change the postage option? I’ve cancelled the £3.50 labe...

How do i stop people sending me offers its spam

as above how do i stop people sending me random offers for things i may of just glanced at and have no real interest in ? these offers are not easily deleted, clutter the home page and just spam me i have looked everywhere

I can no longer see messages from buyers when I use simple delivery

I have noticed that since using simple delivery and I have a problem, I reach out to the buyer and let them know,. Twice this has happened and the first time my fault as I put small parcel and it was in fact medium because of the weight. I let the bu...

Return for a refund

What can a buyer do when eBay have found in your favour and you have returned an item for a refund and the seller refuses to accept the returned item? There is no confirmation of return because of that and so eBay can't issue the refund.

couriers

To all sellers on eBay do not use Evri/Hermes as they are unreliable they do not deliver on time and just dump parcels on doorsteps despite the weather they don't knock on the door to let buyer know item is there as a result with seller issuing a ref...

combined shipping - disaster

I offer combined postagemy shop settings are set to ccombine postage automaticallyI do not need instant paymentmy shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postageWHY IS EBAY PREVENTING TH...

computer

hi I bought a computer on eBay shortly after receiving the pc I had little faults with it like the monitor not connecting properly and the internet was slow would not connect on multiple tabs I contacted the company by email and got no reply so I lef...

12 pounds charge

I am trying to understand why I am being charged £12. I opened my business account on the 17th of November 2025 and I am on the shop subscription. I have less than one hundred products listed.

refund

hi i need to report a seller, they arent giving me my refund everytime i email them they take days to reply then its the same email reply asking to send the same info,

In over 20 years this is a first for me...stroppy insulting buyer

Hello everyone, Really not sure how to deal with this one tbh. I'm currently getting rid of some of my Hot Wheels collection that I no longer want. So I've had 3 auctions finish earlier today, after having them as BIN lots for the past couple of week...

Multiple listing Postage Issue

I put a listing up to sell an item which weighs less than 100g when packed. The postage cost was £1.55. The listing was for 5 items. A buyer selected 4 items. eBay only charged the postage for 1. I have not postage discounts set up. I've had a previo...

4G LTE Wireless Router Unlocked USB Dongle Modem Mobile Broadband WIFI SIM Card

I bought a dongle, it wont work with my SIM card, when on line via 4G it says corrupt, warning messages, its reading my SIM details but no internet? It wont do anything, I have tried contacting the seller and they are ignoring me  

Returned item but haven’t been refunded

I bought a makita impact driver in October , I returned the item the seller sent me a return label so I posted it at the post office 4th November the item was delivered to the chosen address and signed , now the seller is saying he hasn’t received th...

Cancelled purchase

I just had a buyer cancel their order and ive had to relist the entire item! Why cant ebay just offer it to the next highest bidder automatically so dont have to go through whole process again

Shopping basket race

So weird. I had placed multiple items from one seller in my ebay shopping basket. As I went to complete purchase, one of the items was no longer available so I removed it from the invoice, then browsed again through the sellers’ (thousands of!) other...

Entitled to refund?

Hi, I contacted the seller for an item I bought on 28th October 2024 which is now faulty on 14th October 2025 but due to family emergencies and ill health including my brother being hospitalised and my son contracting a viral infection, I haven’t bee...

No delivered

I bought a razor, my money hasn't arrived. The seller took it away, didn't send any instructions, left it somewhere, and didn't deliver it to my house. I want it. Follow up. My money or. My purchase, deliver it to me.

Below standard

I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...

Duplicate Label GSP Need Help

Hey, I had three order's around the same time, so I shipped them at the same time last Friday, I used eBay pre-paid qr codes to ship, I showed the qr codes to the postal worker, and my family member recorded the whole process since the items are wort...

177152570164

Please could you let me know if this item exists from eBay ?

postage ??????

i have to ebay to make me 2.50 postage postage i sell coins all about 1.50 trying to set up the royal mail side to list them at 1.40 that is the postage of a first postage i dont understand ebay ????????????

I sold an item that was collected, i scanned the code but the app keeps telling me to post now.

If i click into the order, it says collected. The app keeps telling me to post now. The contact us options don't have a relevant section to select. How do I rectify?

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

Selling pre-owned clothes on ebay

A question for private sellers - how do you find selling your pre-owned clothes on ebay? I was selling the odd item on another well known selling platform, but now that they've forced mandatory selling to the USA I'm not interested. They're not vinta...

Import fees

Hi all I’ve ordered some air suspension from a seller in Germany , UPS have just knocked at the door and requested £223 from me to have the item delivered within 10 days apparently due to import fees , I was not notified of this by the seller nor was...

Payment gone astray, money gone from paypal seller says he not received it, it is for collection??

Seller says he's not received payment, money taken out of bank account via PayPal. This is a collection ??

Phone sold

So i sold my phone to a someone on ebay no issues with getting payment landed in our pay pal and sent it to our bank 2 weeks later the say the an issue with the phone the a crack on the screen and they have taken it to multiple phone shops to have it...

Contacting eBay?

Hi, my eyesight,etc are very bad..... How best do I contact eBay to speak to a HUMAN BEING?... Thanks,

Returns

Hiya I have a return request as the item is damaged it was a ps3 battery brand new. Buyer says looks lightly bulged but it's not its fine. However I accepted as I would have been made to anyway (it was 99p) btw Anyway return label sent and item retur...

Some one else's parcel

I ordered an ink cartridge for a printer. It has turned up. I also received at the same time--a parcel meant for some one else. It had my details on one label--and someone elses on another. E-bay do not see to have a mechanism for reporting this.

Tricked into closing a case

Hi everyone I'm wondering if you can help me. I opened a case with eBay as a chair that I ordered for £700 I did not receive. The seller said that if I close the case as it's bad for their account they would refund me the money. I didn't know how the...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

8 weeks delivery

Hi, I bought some electronic components from what I thought was a seller in the UK (500 miles from my postcode). It turns out that it is located in China and will take 8 weeks to arrive. Ebay makes it impossible to cancel as it is marked as shipped. ...

'Simple' delivery is designed by simpletons

I am furious about eBay's 'Simple' delivery which is anything but simple - and has clearly been designed by simpletons.I have lost two sales in 24 hours through eBay's Simple delivery system that determined an object 65cms long will fit in a shoe box...

Bid and won

I made a bid ,I won ,I paid ,waited said days for postage .eBay refunded me. Item I won was re listed for more money. I thought when you make a bid ,win and pay ,the seller is contracted to post to you.

Item relisted

Still having problems .I cancelled the item or rather the buyer cancelled, and now have just seen that ebay hasrelisted and there is a bid, how do I cancel this

Pricing

The last couple of items I have listed have done so as ‘buy it now’. I didn’t select that option and unable to change it to ‘auction’. The menu choice is ‘greyed’ out, so tapping it doesn’t change anything. Very puzzling I hope a member can advise. T...

Simple Delivery

Hello everyone, I sell maybe 50 items a week. Multiple items from last week have gone missing after being scanned at the drop shop. With the new Simple Delivery system, eBay has refunded the buyers at no cost to me. This is fine but the vintage items...

2 orders of 7/11/25 have got swooped. 50amp switch has come but tap has not.

I have received order 05-13811-45401 (push button) but not order 26-13781-83482 (tap). Can I cancel this?

help with purchases

I purchased two items from the Liz Earle range it was a click and collect, only one code was sent. The man at Collectplus refused to give me the package as he only received one code both items were the same

Haven’t recieved item

  I’ve purchased an item and been charged for it. The item isn’t coming as it has been sold on Facebook. I’ve spoke to seller. Money has come out off my PayPal

Item not rec'd but ebay have closed down my request for refund.

I ordered an item which after 6 weeks has not arrived. I asked ebay to step in as system wouldn't allow me to contact the seller. He told ebey he'd had the item tracked and it had been delivered to me. There were no tracking details on my order or I ...

warranty of e-bike who pays for a repair?

purchased an e-bike April 2025 and it has come up with an error code o9 which means it is something to do with the motor. I Have checked all the obvious ie lose connections to no avail, the manual states that this error code should be attended to by ...

E-Invoice / Receipt

Is it possible to send an e-invoice as a receipt for goods sold please?I can only find how to send an invoice for goods waiting payment Thank you The only way I can see (as a pdf cannot be attached to a message) is to ask for a personal email to send...

Buyer requested courier change

Ive sold an item and the buyer has requested I change the courier to Royal Mail. How do I change the courier on an item before I print the lable?

my order mazda cx 5 rear bumper carr trunk door sill

my order car bumper 

Postage enquiry

Please contact the seller to send me a postage label to refund the safe purchased item thank you

Buyer protection

I recently purchased some curtains described as Linen on the main page beneath the available sizes. They're polyester. That's in the "description box" you need to click on. I've contacted the seller who's quite sarcastic, downright rude and informed ...

EV Charger almost went on fire!

Hi all, I have been using ebay for more than 20 years for buying and selling... Following the purchase of a Hybrid car last year, I purchased an EV Charger on ebay that included a 5 year warranty from the seller. After approximately 6 months use, I n...

Help Needed – MC011 Restriction & Payment Issue

Hello eBay Community,My eBay account has received an MC011 restriction, and it has been 91 days, but I have not received my payment yet. I need help to release this payment.I am unable to contact eBay directly because the chat option on my account is...

Item not received

Item not received raised this with PayPal who are not at all helpful. Now e bay say they want nothing to do with it

DHL failing to collect parcel been 6 days now

DHL failing to collect parcel been 6 days now. Any advice

Combined Shipping Issue: Hong Kong Seller Asking $33 — Advice?

I’m looking for some advice. I bought four cards from a seller in Hong Kong and expected combined shipping to be close to the $15 shown on one of the listings. I would’ve been fine paying around $20, but the seller quoted me $33 to ship four cards to...

Fraudulent email saying I've bought an ipad

Received an email this morning from a fraudulent person pretending they are from ebay and i owe £782 for a ipad. I haven't ordered one What should i do ?

Not had item back

I sold a £10 jacked,the person said he hasn't received it,i have Royal Mail tracking saying returned twice and then received,I have not had the coat back,ebay issued a refund although I sent them the tracking number.I even sent ebay a message before ...

收到了坏相机，卖家不处理

你好，我最近遇到了两个麻烦， 第一：买到的相机和卖家描述的完全不符，而且相机镜头损坏 卖家没有告知，我现在给卖家发信息他不理我，没有给我解决的意思 第二：买到的相机闪光灯用不了，卖家的链接里并没有告知，联系卖家卖家根本也不理我，

Postage issue

I've brought an item , but when I go to my basket it says " seller will not ship to the Channel islands " been in touch with seller who says he will . Seller has been in touch with eBay who say the advert is all correctly listed and the problem is my...

Credit balances

I have been informed by eBay that I have a credit balance They sent me an email, plus, it was a message in my notifications boxHowever, I cannot find it or access itid like to use it up but do not know howThank you

Iphone 17 pro max scam!

I purchased this iPhone 17 pro max now I feel like this is a scam upon reading on forums I have not recived the item but seller has 2 reviews and account opened since 2023 I've also noticed after buying.s the photo of the iPhone 17 is being used on a...

Large parcel

I want to post a car front bumper and took to several evri parcel shop but no one accepting it. Can anyone help .i have it ready packed and labeled.

Not using prepaid service.

Hi, I sent an item by PO next day service with insurance instead of using the Ebay suggested 'Prepaid' route. I realise now that this was wrong but I wanted to get the parcel off and was without computer. The item is now received but the transaction ...

EVRI lying about weight if item.

I wonder if anyone can help.Evri almost on a weekly basis keep taking extra money from my account stating that I have paid for incorrect postage. The first instance I sold a duvet cover that EVRI tried to say weighed nearly 2 kilos so took an extra £...

Posting on the IPAD APP

Hi guys , I’ve noticed during the last 2 weeks I’ve been unable to change from simply delivery to the Royal Mail option. My parcel setting seems to be stuck on 1 kg no matter what I do . So I have to send everything by simple delivery at 1kg My only ...

Balance

Hi, im new to selling on here since it all changed, but i sold a pair of shoes on here, had the funds released and the balance was at the amount i sold for. Iv gone to withdraw the money today and the balance isnt there. It has not been withdrawn fro...

Pricing

Hi guys, I have been trying to set the pricing to but it now but has only the option of auction

Paid my money and the item just ended

I thought I had bought a Sansung Subwoofer for £30.26 but the item just ended and took my money, but the selling tracking has gone. How do i get my money back as I can't contact the seller as the item history has gone. I trust I can't quote his accou...

CANNOT SEE CERTAIN CATEGORIES WHEN SELLING

I am a private seller registered on eBay.uk. When I list items and search for suitable category, I do not see some categories used by others for similar items. For example: Salt & Pepper pottery set. I see others have listed these under: Collectables...

account details wiped

All of my account details have been wiped and i can't get hold of a human. I am still getting email messages advertising. It is like i have a new account as the address is not mine what shall i do to enure ebay has not shared my bank details accident...

Is the seller telling the truth or does he regret getting only a small amount of money and lying?

I have purchased from eBay without problems even this week. HIM: Hi eBay postage says no service available, incorrect address or details, will cancelled the order. Thanks This seller is using the Simple Delivery programme to post this item. For posta...

Multiple listings.

I want to list a load of fridge magnets as multiple items but can't find how I do it. Building the ad asks for quantity but thats where it ends.

Making Offers

Could someone tell me how I can make offers to my watchers please? 

Bought a iphone for my grand daughter

Hi bought a new iPhone pro max on the 31st, tried to contact seller twice, no proof of postage. I know my money is save. But you can not get sense out of pick a choice and continue. I don't want to wait another 7 days to open a request I want my mone...

Help Please! First Return Request

Hello, I listed some men’s shoes which were marked as a 42. I took clear pictures of the size detailing on the shoes . However in the description, labelled them as a size 9, which I think is incorrect and should have been a size 8. Only the 42 was sh...

Marked as dispatched if I’m

How do I mark my item as dispatched if I’m delivering myself ?

Returning an item to a seller who’s account no longer exists

I purchased some trainers from a seller in which their profile stated that returns are accepted. I then received the product a week later that the estimated delivery date. When the item arrived they are not the fit I wanted and I am not convinced the...

My payment is on hold

Hello, I need help with a local pickup order.The buyer collected the item in person, but he did not provide the 6-digit pickup code or QR code at the time of collection.Because of this, my payout is still on hold.The buyer has already paid, and the o...

I done a return but i mustakingly closed it now thay wont open return item what shall i do

I done a return but I accidently closed it now thay said I can't return item help plz

My Item Was not notified to me when But it Now was used

I have an Item that has been bought by Buy it now, yet there has been no notification that the item was bought, no email, no messages in my account, So the order is now late for dispatch, I did receive the your item is late for dispatch e-mail, Norma...

Item not received

In the app it shows as the item got delivered but I didn't receive the item yet.

Collection

Buyer wants to collect but has sent postage label how will that affect payment

Fefund

I received a honor 8x phone from a seller, worked well for a week. Then the phone didn't keep its charge kept turning off after few minutes. I hope it would work itself out. I tried to Contact seller but couldn't for weeks from some gliche weeksWhen ...

Listing

When i try to list an item, i fill in the details page, press continue, and nothing happens. It wont let me move to the next page to list. Evreythings filled out correctly, and i have lostings avalible, but i just cant get past that details page.

Age verifcation

I am trying to find a cost to post a parcel which is longer than a meduim parcel and needs age verification . I cannot dfind this via any other postal service . Any idea please

Scam advertising

I ordered an antique style singing bird jewelry box, despite waiting patiently nothing arrived and seller claimed a batch of deliveries was lost by courier, I complained and received my money backi then ordered the same thing from another seller and ...

Called a scammer and given negative feedback!

I just found negative feedback and rating from a purchase that was not completed over 4 months ago. I just spotted it by chance and totally dumbstruck! Guy won the auction for a drone then emailed me to say he didn't have the money to pay for it. I s...

Ebay refuse to acknowledge mis-delivery

Evri delivered a parcel to the wrong address. As proof of delivery they supplied tracking and a photo. The photo was not my address. I contacted the seller - who said it was not his problem as it was sent by Simple Delivery. I contacted Evri - who sa...

ladies bodysuit policy violation

I listed ladies bodysuit wide strap but listing was being removed. I dont understand how to resolve it.

Promised refund never came...

I bought an item from china. It stopped working very soon after arriving. I contacted the supplier and they promised to replace it. I waited a period of time but nothing arrived. I contacted the supplier and they said the replacement probably got los...

Account restrictions

Hello, I'd like to know how to resolve a problem here on eBay. I've never sold anything on eBay, I'm only a buyer. Now my account is restricted, saying I have outstanding sales debts that I need to pay before it's sent to a collection agency, but it ...

mobile phone battery

purchased a BL-4XL Battery form a seller and would Not take a charge money refunded no problem, i have just trolled through every seller and checked the negative feedback and it is unreal most sellers are one and the same with different user names an...

I am getting emails from Ebay AUS

Hi all I have a UK based Ebay account... No problems with that.. However I am getting email updates to a little used email address I have about items being bid on in AUS dollars. I'm not. I have changed the password on that email but don't understand...

Postage add on to a item sold but as buyer now wants it shipped

Postage add on to a item sold but how buyer wants it shipped 

Ebay chat

Tried to speak with someone on the Ebay chat. Wrote my question but there was only a BOT. I said to him that I'll need more help from live agent. Missed the live agent. Come back to ask one more to about opportunity to speak with real person. They of...

how do i speak to someone at E bay UK?

How do i speak to someone at Ebay UK?..they make it impossible 

Cannot contact seller

Since having an item delivered I found it does not work. I have tried many times to contact the seller but find I can not type in the message box which appears on the screen. The message box contains warnings about only contacting via ebay.Any help p...

how do i get a tax invoice for purchases.

How do i get a printable invoice for 2 seperate purchases

Postage

My buyer has already paid postage, but Ebay are trying to charge me as well. I cannot print the address label without paying more money.

Multiple returns

If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️

Postage

A buyer is trying to pay for an item however, ebay wont let them as they are in Jersey. How can I change postage so they can pay?

Variations

I'm new to ebay and I'm trying to complete the variations section. When ive completed this i look at the page on preview and the drop down menu doesn't work and the word 'select' appears in the drop down box. Ive been stuck on this for days and any h...

I bought a stolen item, but ebay has closed the case, with no information why

I bought a phone from an ebay seller.The phone turned out to be stolen, and blacklisted, so it can't be used as a phone. I sent the evidence for this.I asked for return (outside the 30 days window, for various unavoidable reasons), and the seller dec...

The seller has kept my money, which is fraud

I paid for an item, the Postal worker placed a ticket through the door stating the whole postage was not paid, and l had to pay the additional money before l could have the item. I contacted the seller with the photograph as proof, and asked for a re...

Buyer did not read my description so has underpaid postage, but is willing to pay the difference, ho

Buyer did not read my description so has underpaid postage, but is willing to pay the difference, how do I raise a charge for this

Views have disappeared.

This has been reported in the past, but is it happening again? I added three new items on Friday night. Almost immediately they had 2 views each. Today (Tuesday) two of them have no views, the third has only one. I am using a desktop via Chrome. Usin...

Refund Ignored and Item Missing.

My experience with the seller has been absolutely terrible. I ordered two scrubs, and they only sent one. I’ve repeatedly requested a refund for the missing item, and the seller has completely ignored every message. No refund, no communication, and n...

Custom postage has anyone else lost it from your selling page ?

Custom postage has anyone else lost it from your selli

Dhl simple delivery pickup

Hi, I've recently sold a bulky item and the shipping option chosen was dhl simple delivery. I booked a collection date of 14/11/2025 which Dhl agreed. On the day I received an e mail with expected pick up time. However DHL did not show up on that day...

Offer to interested buyers

I sent an offer to several buyers who were watching one of my listings. No resonse, so how long does the offer last? I want to edit the listing now.

Buyer requires later delivery

Buyer paid for item, he has asked for a later delivery date.He is away for a week, I agreed to this, not realising it was not so straight forward.can anyone advise me of the routes I can take to remedy this?Thankyou for any advice given.

Faulty item

I recently had a guest bought a gas heater sadly it doesn’t work. I have emailed the company. I have everything I need to prove purchase et cetera tracking everything. I’ve tried asking eBay to help nothing is happening. What else do I do? I am so fr...

i cant send an invoice to a buyer. all other items ive sold just auto added post

i keep getting a blue message stating i cant send an invoice. ive tried finding how to add post to the order

Order bellow missing on ebay record

1TB 2TB USB 3.2 Pen Drive High Speed Transfer Metal Portable U Disk Flash The order bellow is missing from ebay record. The item was faulty. I got returned label but can not get it. Each time I try to get return label, I get error message from ebay s...

collecting an item

Hi I sold an Item and they paid the postage with no problem, They then message me to say that they live in the same area and would it be possible to collect, which I agreed and they collected today.So my question is how to I change my listing, becaus...

eBay UK Private Seller now being forced to have Returns Policy - is anyone else?

Hello all, I am an eBay UK Private Seller, and have had an account for many years, used for both buying and selling personal items. As a Private Seller, I am not obliged to offer a Return unless the item is not as described/pictured. Since early Nove...

Verify your bank account - nightmare really doing my head in

Hi all So I have been using ebay for like 20 years with same bank account details etc, over the years done the usual verifications all fine. I have also previously back in april added my National insurance No as I was selling a lot of my old collecta...

my buyer has made several bid but each time ebay has declined the bids although they are within agre

My buyer has made several bids but each time ebay has declined the bids although they are within the price range

cant get entry to my e mail account need to contact e bay by e mail

cant access my account password seems to be the problem when requesting new password procedure details come up of a completely alien account --to me chat agent couldnt help gave me phone number of security aspects called them couldnt solve problem su...

I have recently sold 2 lots to Australia, there are 2 points to raise 1/ I clearly stated if outside

I have recently sold two lots to Australia there are 2 points I would like to query 1/ I clearly stated if outside of UK then please await invoice as shipping costs will be high (ebay seem to have added £12.50 per listing i.e. total of £25.00 Shippin...

where do i find an item number

eant to tract a bid, where do i find item nunber

Postage for a walking stick -

I can't get a sensible cost within categories available for "Simple Delivery" the item is a walking stick, weighs 220g and is 88cm long and clearly not very wide! Anyone had similar issues

DHL Ecommerce

Is it just me or does DHL Ecommerce just not seem to be working... ??have you seen their Trustwort ratings ..

need to contact ebay re wrong??? reason for return as suggested by seller

Good evening, I ordered a size 6 wellies but buyer sent size 8. They are advising me that I should have putwrong description as reason not the real reason why I need to return the wellies. Can you please change the reason I gave for I believe they sa...

Item returned to seller by courier, but can't get a refund.

I purchased 2 right angle drill attachments. The seller informed me that they were BOTH damaged by the courier and returned to the seller. The seller has asked that I cancel the order. I can see no way of doing this. I've pointed out to eBay that the...

wrong size wellies received.

I ordered a size 6 navy wellies and reived a size 8. They are too large. I want to return them and the only option is for me to pay return postage. The error was not mine and I do not think I should pay for postage. The seller has many wellies for sa...

Simple delivery postal insurance

What insurance cover have I got with simple delivery on a £400 pound listing when the simple delivery cost on the listing is only £3.46p. The item would normally be mailed standard letter special delivery via Royal Mail at a cost of £9.25p.I have con...

Can I change postage option to click and collect on sold item at buyer’s request?

I’ve sold an item with Royal Mail Tracked selected by the buyer. It is now larger than the RM accepted size after packaging up the item (69cm x 49cm) but light. I was advised by the Post Office to send via ParcelForce due to the dimensions, but the b...

Best shipping options for a Denmark-based seller shipping to the UK and worldwide

Hi everyone,I’m a new seller based in Denmark, but my eBay shop is registered on eBay UK because many of my items have UK plugs.I would like advice on the best and most cost-effective shipping options from Denmark to:The UKEuropeUSARest of the worldA...

Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?

Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...

Warranties

I bought 2 batteries with a 5 year warranty. They have both stopped working with a warning red light and will not charge after a few months use. I see there is no way of getting a refund for any warranties on ebay as they only allow you to refer to p...

Fake GHD hair straighteners

On eBay lots of sellers selling GHD hair straighteners. Unfortunately quite a few are fake. A round power cable is a common sign of a fake GHD hair straightener, as genuine GHDs have a flat or oval-shaped cable. You can see in some of the pictures th...

Mistakes

I sold three shirts to one buyer and sent them in 1 parcel via Evri parcel arrived but 1 item should have been sent separately my mistake. Now its showing 2 items delivered 3rd item awaiting postage

Sudden Multiple Items issue

Hi all, Ebay top rated business seller here for over 20 years. Account metrics in good order. Business levels normal for time of year.... I have had customers reporting that that can only buy one of an item. I have tested this myself and when you put...

eBay requested seller to dispose ifya damaged item after refunding them?

An item I sold arrived damaged and a return request was made. eBay refunded buyer but they did not return it. After two weeks I requested a tracking number and the seller messaged to say that eBay requested they disposed of the item. This seems unlik...

Working while abroad

Is it possible to access and manage my seller account while travelling abroad? Would 2FA be enough to reassure them it is me and not get my account locked or restricted? TIA!

Busines address and email

Hello all I cannot find a way to change my business address or email address ? I can change my personal address and personal email address but this does not change my business address and email. does anyone know how to do this? thanks in advance

Fake goods

What happens when you think you've received fake items please?

Paid but me & seller has had no confirmation!

Brought something today & used pay in 3 through PayPal.money is pending going out of my bankI have received no confirmation from eBay & neither has the seller - the listed item is still active!on PayPal it jast gives a transaction code but don’t say ...

Buyer

Hi , I require assistance regarding a buyer who claims not to have received a parcel, despite tracking indicating it was delivered directly to them. The buyer suggests a neighbor may have taken it and is now requesting a refund.

A partial refund was issued on the 9th of November and the buyer hasn’t received her refund yet

A partial was issued on the 1st of November. It was cleared by eBay on the 9th of November. However, the buyer states that she still hasn’t received the refund even though it stated 3 to 5 working days can you help me?