Member To Member Support

Poor Customer Service

We recently sold an item now we list them at £45.99 (item number 306152397248) we have no idea how this buyer achieved it but he bought the roller for £15 we have never listed them for that price its way below what we pay for them. I cancelled the sa...

Unable to contact sellers

Every time, after seeing something I like and require further info I tap the 'contact' button but all it does is take me to my messages page and in brief gives me the 'Buy it now' price of the article I'm interested in!

Buyer is not returning the product after being refunded

Hi, I wrongly processed the return before having the goods returned, ebay generate a label and therefore i had to do everything on royal mail's website, now the buyir doesn't want to return the product, how do I solve this issues?

Purchase history

Is there a way to reinstate my deleted purchase history?

Return the item

Hi Therebought the items by mistake and the seller cancel my request.I would like to return my two items I bought.thanks

Returning Postage

A buyer bought two lots from my things for sale on Ebay. They were purchased through best offer. I put both sets into one box rather than two. The box was posted off with only one set of postage. How does the buyer get back the postage they paid on o...

Item was damaged by the courier, how do I claim?

Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?

Marking as dispatched without a prepaid label

Ive sold an item on ebay and have posted it without a pre paid label but i dont know how to mark it as dispatched without getting a pre paid label

Buyer cannot buy my item

I had 2 items listed that a buyer wants.He purchased 1 item fine. But the second item first said that he couldnt buy within 10 days, which i managed to sort, now it says i dont deliver to his location, ive updated the postage to international but he ...

EBay keeping my postage money

EBay have let me have £10, which is the cost of the item, then there was postage on top, the buyer paid £14, meaning eBay haven’t let me have my postage money…I’ve had to pay the postage out of the £10…why have eBay kept the postage costs?

Turn off simple delivery

I want to list an item without using simple delivery. The item is 100cm long so too large for simple delivery options. It is 100cm x 15cm x 15cm and under 2kg so not worth the oversized option you get. I know evri accept this size parcel for their st...

How do i view American ebay? Thanks

Even if I set to world wide its im search hing for don't appear in America, I guess this is because there us post only?

updateing bank account

Hello, my name is Stacy MCNEIL, my eBay username is vaultvogue. I received an email stating that a payout of EUR 505.11 failed because my bank rejected it. I need to update my bank account details, but my selling account has been restricted, so I can...

No tracking on a item i brought, says it should have been here yesterday, carnt contact seller

Any advice I bought a expensive item on Sunday that says it should have been here by now it's on tracking but no tracking number the delivery details have gone when I try to contact seller it's automated, Ebay say give it a day and are not helpful , ...

Delivery

I sold an item for delivery but the buyer turned out to be local so picked it up. How do we confirm that the item has been received so that the money can be released to me?

Royal Mail Fee to pay horror!

Somehow, I have managed to underpay a label and so my that I have sent out to the eBay authentication centre is being held at Royal Mail. Usually, the customer receives a card and it has a reference number which is required to make the payment. In th...

invoice problems

If a lot has been recorded using simple delivery, why can this not be collated in an invoice with other items that my buyer wishes to purchase

Payment advice

Could you please help ne out i need to pay some fees i owe but everytime i try ut does not seem to work,so what can I do please help me out

I got scammed by a seller

I ordered a pair of gucci sliders-Size 9 from USA I waited 2 weeks for delivery and finally received them today to realise he's sent me size 7, I’ll be travelling to holiday in a-couple of days and Ebay wont let me start a return before 7th October, ...

Invoices

How can I print off invoices for items I have bought?

Suddenly being charged for postage labels

Could anyone please clear this up for me. I have been happily selling a few items over the last two months and have always just received a QR code with a six digit code to print a postage label off at my local shop. The last two items that I have sol...

Simple delivery

I’ve just been listing new items and it seams that simple delivery has been removed from postage options ?? Has it changed AGAIN??

the componey has fail to respond to my email

i cant retern goods if they ignor me

eBay have flagged up delivered. Yet it has not been delivered through my letterbox

I bought two items similar and by same manufactured one is an eau de toilettethe other a body fragrance spray. Yet eBay flags up the item as delivered the spray.It has not been delivered, neither has the toilette, which I have opened a case as not de...

Order number has 3 digits

Recent sale has been given a 3 digit order number. Does not look correct to me, anyone else seen this? Can't contact ebay to ask.

Website issues

As of yesterday I can no longer do anything except view the website and listings. I can't bid, buy, view photos or, most importantly, manage my listings. The website definitely worked on Monday, as I bought something!If I sell something, I have no wa...

Not being able to sign in

White page keeps appearing when I try to sign in

ebay Make An Offer page problem

ebay Make An Offer" page on my computer screen wont move down to the confirm box, the box seems to long for the screen. The arrow buttons and the page up/page down buttons do nothing and the mouse scrolling wheel does nothing either...I've never expe...

can eBay send me an email when I've sold an item?

I keep missing the fact that a person has bought an item. Is there a way to get eBay to send me an email to my personal account rather than their messages on the account?

How to verify my age if I don't have credit card??

How to verify my age if I don't have credit card?? I am surprized is so difficult to verify my age..

Simple delivery is too expensive and doesn't include other options that would be cheaper for my item

The Simple Delivery service is now too expensive for my needs. Because my item measures a little over 60 cm, it automatically qualifies as a ‘Bulky Item,’ bringing the shipping cost to roughly £13. Previously, I could ship similar packages much more ...

Sold a vehicle, buyer says paid with Paypal but I am still 'awaiting Payment'

I sold a vehicle, the listing said cash on collection, however the buyer used Paypal. I am still at 'Awaiting Payment' after 3 days, however the buyer has shared a screenshot, from their ebay and the vehicle is marked as Payment Pending, and is telli...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Emails

HiHow do I stop email notifications. I have unchecked everything in preferences and yet I am still getting a ton of emails Thank you

unable to mark item dispatched !! me too!

Item is sold sent by courier with tracking - I was unable to add the tracking number (disallowed by ebay) so I put it in a comment/note. Many days later its still there saying overdue dispatch........ I looked in the community forum and found this (b...

Yodel Service Update

This information is on Yodel's website an may be of interest to many people on eBay but I do not know how to make it visible for all to see: Yodel Service Update: Monday 22nd September We want to apologise to customers impacted by a software integrat...

My item was delivered to the wrong address .

Photos show a different style of house and i have sen t photo showing it wasnt my house . The seller saying it's not his problem he sent it and its been delivered somewhere so my problem. Won't refund me even when ive proved its not my address. Told ...

EBAY BALANCE WON'T SCROLL UP

EBAY BALANCE WON'T SCROLL UP SO I CAN'T PRESS 'WITHDRAW' BUTTON TO WITHDRAW MY MONEY. I HAVE BEEN TRYING FOR A FEW WEEKS - WHAT'S GOING ON?

Refund

Hi there, Bought a pair of brand new football boots (not cheap) from a reputable seller about 2 months ago. They have started to come apart and frey already . Contacted the seller and they said there's nothing they can do. Contacted manufacturer and ...

Shipping Items from Overseas Warehouse

Hello Sir/Madam, I am a new eBay seller currently residing in Malaysia, with a registered address here. I plan to ship items directly from my supplier’s warehouse in Poland to customers in the United Kingdom.I received the following notice: It appear...

Return for refund

I was buy a aovopro electric scooter as a guest. When the parcel is arrived and I saw that the back tyre of scooter is damaged so I want to return it , but I am not able to open the return item page, I don't know what to do now . Please help me with ...

Resolved! I requested cancel order by mistake

I sent request to cancel an order by mistake but now i still want the item how do i undo cancel request?

Contact seller

Good evening. How do I contact a seller. When I get to the page, it just says learn more and there is no option to enter any text?

Transaction breakdown

I dont received buyer fund that show transaction breakdown

"Unfortunately this seller won't send this item to the United Kingdom"

Hi,A buyer has contacted me saying that when they click on the listing they get the message "Unfortunately this seller won't send this item to the United Kingdom"I've searched for a fix but can't find anything that helps as some terminology given doe...

Refund

I had to refund a buyer and had no money in my ebay.....i just wondered will they take it from my bank and if so how long will it take......many thanx

Click and collect

Hi ….i usually have my parcels delivered using click and collect to a local store. However that store is not coming up as an option or another local store that I know of that offers this service. Even when I put in the postcode on the store finder on...

Dangerous item sold to me

Hi I purchased a plug in fire it was plugged in for about 15-20mins wen it was smoking then flames coming from it,it had caught on fire my first reaction was to put out the flames quickly and throw the item out as not far from it my very young childr...

Missing item

I’ve just received an order that states cup and ice tray but just the cup has arrived .. wasn’t cheap and it won’t let me contact the seller as he’s a quick delivery system user.. I’m not up with that that means when ii just want to ask where the res...

If I sell you a pre owned watch, would you expect to put a new battery in it

I have sold a preowned watch in very good condition, at much less than it's value, the buyer now says it is broken because they don't want to buy a new battery am I being unreasonable by saying no to his refund request

Suspended Banner Showing in My Shop but Account Working Fine

Hello, I need help with an issue. My eBay account was reinstated and is running smoothly. I can list products and everything works fine. However, when I open my shop settings, it still shows a “suspended” banner on my shop page. I am registered from ...

Item has arrived at collection point. But no email sent with QRcode or collection number

Item arrived at collection point but no email sent with QR code or collection number

main ebay page

why can't i alter main page filters i.e. list view , or latest listing ,or lowest price for example

Is there anyway around simple delivery?

Is there a way I can add my own postage option like before? Have listed a few items recently and my hand seems forced into using this new idea. Almost immediately hit a hurdle with DHL, forced to book a collection and, like all delivery companies, ab...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

Resolved! SELLING FAKE CREAM

How do you stop a seller selling copy items that smell bad and causes a bad skin reaction, the cream claims to be no7 but is nothing like the real cream.

Watch has 2 year warranty

Can someone advise on the below. I purchased a Hugo boss watch off a seller in July 2024 but has a 2 year guarantee as advertised by them and still is advertised by other sellers. It's was a Hugo boss velocity with white strap. It has a fault we're s...

Buyer abusing not received process

I had a buyer purchase a small item from me, free postage, which I duly sent and had proof of postage. However because it didn't arrive at the time they wanted (it was sent at no cost to them by second class) they started an item not received process...

Buyer wants refund for an item but not one I sent

I sold a camera lens and now the buyers says it's faulty and damaged. I know I sent it in good condition and suspect they have a similar damaged item they want to send back.

My articles have 0 views after having been listed for nearly one year

I have had 3 items listed now for shy of one year - none of them has a single view!!Items have been sold long since, via other channels, so I went today to remove them - but before that, I wanted to understand what could have caused this? Thanks!

Buyer wants it sent to a different adress

Heya, A buyer asked if it was possible for the item to be sent to family in Ireland instead of the US to save on fees. But that Irish address isn't his saved address. I'm posting it myself and not through ebay, but I truly don't know if it'll be an i...

Item not received

I brought a genesis box set back in February from hmv and it did not turn up ,they said it was delayed and I must wait till 13th of June for more information so I have waited and waited and now I find i wil not get a refund because it gone past 30 da...

Dispute

Hi, I bought an electrical item earlier this year, which has now failed after only 3 uses. The seller isn't responding to my communications. How do I raise a dispute please? THanks, Heidi

E bike

Hi there, I bought an e-bike on November 24. I received a message from eBay about a recall on the e-bike. I went back to my purchase history, but the seller cannot be found. What can I do? I will add photos of the situation if I can .

Seller not responding

I bought an item in January this year and it has a lifetime warranty , it's developed a fault so I messaged the seller 4 times and they are not responding what are my options.Chris

Help me plz

1. Timeline of Events (English) Initial Purchase & Shipment I purchased two items (Maison Margiela shoes and Jil Sander vest). The seller provided two tracking numbers: A and later B. Forwarding Agency’s Confirmation My forwarding agency reported the...

Return charges

After contacting the seller & reaching an agreement, I initiated a return request for an item that was not the size that was described (this was not an item of clothing), but was surprised to see that I am expected to pay for the return postage. Acco...

Item "ships to Austria" but then... It doesn't :-/

I am registered so Ebay knows where I'm located. I look for an item that's available in the UK.In the search results list, the page states projected shipping costs, for instance: This is a "buy now" item, it's page clearly says "will post to Austria"...

Revising a listing

I want to revise a listing that has a bid on it and 5 days to run.I want to add additional photographs which the bidder requested and I sent by message, so that other potential bidders can see them.There are currently 19 photos on the listingeBay all...

Refund to old card

I had a refund sent to an old card. I have now changed payment method, when I realised. How will I get my refund?

Payment Crad Verification Failed.

The card i have used years all of a sudden failed verification. What could possibly be the reason.

Resolved! Logging in on my new mobile phone

I'm trying to log in to my account on my new mobile. It is asking me to verify it is me by ringing 2086-100157 and quoting a secure code number which they have supplied. How do I ring this number?

How do I alter feedback I've given

Hi Does anyone know please how I can change some feedback I've given for a purchased item? Many thanks Pam

Relisting

I am trying to relist an item but I am asked to add at least 4 photo's when there has only been 2 photo's in the past, here is a copy of what Ebay are asking 'Add at least 4 photos. You can add up to 24 photos and a 1-minute video. Buyers want to see...

Time to call it a day on ebay, with costs rising and ebay's Business fee's at a punitive level.

Today i realised that i am being charged an additional 6% fee due to my Sellers Standards being below standard (i had to cancel 8 orders earlier this year due to a stock error) Selling gold jewellery my costs are stupidly high for the products and eb...

Screen freezing

Some parts of the eBay app, screen freezes… anyone else getting same problem?

Make offer.

Make offer page has become unusable. It will not let you scroll down to submit your offer. Same problem on chromebook and Windows. This seems to be a recent issue, as I have used before with no problem.

Why are Parcelforce prices more expensive via Ebay than going directly?

Been here a few times now - so Ebay sticks a bit extra on top?? Leaves a bad taste....

Hi. wanted to by a reciprocating

Hi.wanted to by a reciprocating saw this is classed as a bladed item and requires age verification by way of a credit card that i dont posses i have an up to date drivers license also up to date passport both have date of birth on them, also been a m...

Payment message

I have a message saying my payment details aren’t showing / working as I need to change my country to USA even though I live in the UK! What’s going on? TIA

Case opened and apparently its been handled but no news

DHL damaged an item i sent out, so the buyer opened a case and it says it requires my action. Does anyone know how long it takes for me to receive the item back or compensation? Also it was done through simple delivery so its been ‘handled’ by eBay b...

Passkey keeps on cycling back to the start

Every time I press the passkey it passes me via iPhone but just cycles me back to the start of the process. Can anybody give me any advice on this please?

Resolved! Not using Simple Delivery for low value items - how?

Received a communication from eBay about a new way of posting cheaper items and not using Simple Delivery.Can anyone explain how to get to use this option? I have tried unsuccessfully on various low value items but nothing seems to work. Guessing it ...

my phone number changed

I got a new phone number

sold but can't see what packing I selected

Something sold but I could not see what packing size/weight I had selected for it.

EVRI update again

Okay, so the buyer returned the jacket 20 minutes ago and I have refunded her. I have inspected the jacket and all is well with it. I will be keeping the jacket as I fear the same will happen again.

My account being locked down

Hello I am trying to list some items for sale however I am having issues. I have also logged in and tried using my partners phone and I am having the same issue I need this sorting out straight away. I have been an eBay customer for many years and I ...

Returning an item to Australia that does not fit

I purchased some trousers from Australia. The Seller's display indicated that I needed to order a Size 4XL to fit a waist of 140cms (or 54"). When the 4XL trousers arrived - they were far too small. As I see it - the error is all with the sizing info...

Mistake in sending a parcel with DHL

Hello, I booked with DHL to collect a parcel at my home, but I made the mistake of taking to a drop off point were it was received and I got a receipt. A DHL courier came to collect at my home so I told him that I had taken it to a drop off point. 9 ...

eBay Executive team extorting me for my Biometric data and stealing from me

i have been a customer - both buyer and seller on eBay for 23 years. Since 19th April eBay’s Executive Escalations Team have consistently extorted me for my biometric data to access my account which has always been in exceptional standing. I have nev...

Return postage

Is it correct that in the UK when a buyer returns an item because it doesn’t fit, the seller has to refund the initial postal costs. This leaving the seller out of pocket. This is what happened to me and eBay customer service say that it’s correct ev...

Resolved! Recover of postage

Hi, on the 20th July 2025 I sold an item and posted it through a courier different to those offered by Ebay, which I paid myself. I did not use Ebay's couriers, still I was not paid that money into my account. How can I recover that postage money? Th...

Simple Delivery - Beware if the buyer enters a malformatted address - prepare to suffer

Anyone else getting this problem? If you are forced to use so-called "simple" delivery and the buyer's address is entered by the buyer in a malformatted manner (e.g. postcode entered with "0" instead of "O" or similar), then even if the address would...

A seller is continuously messaging me to remove a negative feedback?

A seller didn't deliver my package, I was refunded by PayPal but the seller keeps writing asking me to remove my negative feedback. What do I do?Thank you.

Keeps logging me into another account that is NOT mine!

I really need help! I went to log in to Ebay account earlier and said I'd been hacked. It told me to reset my pw. When it went to verification methods it showed an email address and a phone number - none of them were mine. Somehow then after going ar...

Cant get refund on delivery as not showing delivered, paid over 2 weeks ago

I paid for an item on the 5th. Item arrived on the 10th. Still not showing delivered with ebay. I need a refund on the shipment, as agreed with seller. Item marked delivered with delivery company. Seller cant give refund until marked delivered. What ...

Buyer won't pay

I sold an item and was on holiday so missed the message and send by date. The buyer appealed and i apologised and sent item but forgot to track, she has acknowledged receipt but because Ebay went in her favour case is closed and i have to recover the...

Faulty item help.

Hi everyone, don’t know how to go about this. Last week I listed a faulty Nintendo switch for sale. The item was bought at auction and I only “tested” it enough to remove the previous owners details. As such, I listed it as spares and repairs. The bu...

2000w inverter

I bought an inverter 4 months ago, now it doesn't work, the seller has stopped replying, is there anyway to get a refund/replacement?

Postersaurusrex

Hi thereI am trying to get in touch with these guys to see if they can produce a poster for me, so far I have only received an automated response saying they are having problems with their inbox on EBay which obviously I have used. They say email is ...

warning against buyer

buyer from Redcar, United Kingdom: He buys on eBay and then even picks up the items himself, only he has some excuses not to share the code. He's a very smiling, polite, and trustworthy scammer. Once you do business with him, you're left with a long ...

How to get a refund after 30 days

I made a substantial purchase of a mobility scooter which broke down after 2 months, and was returned at the sellers request for an automatic refund - which they are now (after receiving the buggy back) only offering via Ebay, however as it's after 3...

pop up window rezing

ive been sent an offer, ive tried to reveiw it. it appears as a pop up box. i cant scroll down but i can get to nottom portion of box. ive tried re sizing the box and tabbing down but it keeps fighting against me, everything i do it moves down ive ev...

I've posted two items but haven't used the postage in the eBay app.

I've not used eBay for a while I sold two items at the weekend and posted them on Monday but I haven't used eBay to post them but my app says postage is overdue how can I update my app to show I've posted them thanks

It eventually arrived after very late delivery

The item was delivered after I requested a refund because of non and very late delivery but I have it now.what do I do to pay for this item.

Resolved! Increased number of complaints regarding damaged parcels

I have seen a number of raised concern for parcels arriving damaged, as a seller I have take numerous precautions of ensuring everything is wrapped securely and labelled fragile but still seeing damaged boxes and a bent corners. As a buyer I would as...

Can't purchase anything accounts been hacked

Changed sign in & password & getting nowhere with ebay

I’m being charged for an unsold listing

I put up a listing for a PC build and included a link to PCPartPicker as it included the full specs of the PC I was selling and to those interested in buying, contains more information than could be provided on eBay. Stupidly, I forgot external links...

Buyer closed returns request

Buyer asked eBay to step in about a return, she said the item did not match the description, it did but eBay found in her favour and allowed her to return the item, this was yesterday. Last night she closed the return-does that mean this is now finis...

Ebay not allowing me to create new listings because of an open issue to resolve.

I have been trying to create a new listing but Ebay say I have open issues to resume selling. I go to the Messages as asked but cannot find what the issues are. They have asked endlessly for verification which I have done and a message comes up with ...

Misleading description - Customs charges - Seller and eBay both refusing to help

I'm in the UK and recently bought an item from Spain where the description clearly stated that "customs taxes are included in the price". The description mentioned that if the item was over £135 (which it was), the taxes would be "removed before paym...

Item Damaged By Courier - How do I claim my costs for damaged item?

I have sold an item on eBay. The item left me in very good condition and well packed.On receiving the item, the customer complained that it was damaged. Backed up by pictures.Looking at the damage, it could have ONLY been done by the couriers. Slammi...

Transferring funds to my bank account

sold a screen and I can see funds but I cannot get the funds out any help please I am new to this

Resolved! Cancellation refused

Hi, I placed an order when ill, the following morning requested cancellation and the seller refused. Any help would be gratefully received.

Payments for sellers

How do I get my money once buyers have bought?

Damaged Return only option

Hi. I was speaking to a seller about a return and we both agreed. I went to the return and for some reason only "damaged" was available. It then instantly refunded me and case closed. I am an honest guy and don't want to close the case but there is a...

Postage

Someone bought two items from me, both items had separate QR codes to scan but I’ve accidentally scanned both with the same code. They are both going to the same address so hopefully shouldn’t be a problem. I’ve contacted the buyer to let them know. ...

Item I bought has been recalled

I bought a high viz from a seller back in May i recieved an email from eBay saying it was unsafe, didn’t conform to EU standards I’ve contacted the seller but no response I know it’s low value but on principle- if it’s faulty and not up to spec - sur...

Refund buyer / cancel order

I am unable to cancel an order a buyer placed. I haven’t been able to ship the item for over a month. EBay is not allowing me or the buyer to cancel. I haven’t tried contacting eBay by requesting a call, but they are unable to reach me for some reaso...

Collection only item - seller will not respond

I purchased a collection only item. I sent several messages to the seller to arrange collection but they never responded. I then cancelled the order but they rejected the cancellation. The money has now gone from my account and I have nothing. I can'...

Contact eBay

Why has the option to have eBay contact you gone?

Fees from fedex u was told ebay would sortvthey haven't i am getting threatening messages asking f

I need a contact number as evay said they would cover mistake theyvagreedcans I am still getting fedex demands ?

Community

Skectchers falling apart after 2 months,not fit for purpose.

Ebay Automated Assistant Frozen

Has anyone experienced this before? EBay Auto assistant frozen when opened. Can't select any options or type any message. Very bizarre! Need to contact them but literally Can't.

Resolved! Earnings report

Up until recently as a private seller I could see my earnings for specified dates which was very helpful but now I am unable to find how to get this information. Has ebay changed things, if so why have they taken this function away or am I being sill...

I can't add photos from albums since the video update

Hi Since the latest update, that now allows you to select videos, I no longer have the option to access my albums.I only have the option of my entire camera roll. I can’t go back through thousands of photos to find the photos I have taken of ebay ite...

Simple Delivery

What does everyone think of this simple delivery that all private buyers have to use?

DHL have still not collected my buyers parcel after 2 days - what to do?

2 days ago I sold a £95 item on ebay and the courier DHL was booked through the 'simple' postage system - yeah right! DHL were supposed to collect yesterday and didn't, after I took an unpaid day off work! I phoned DHL and they say he tried to collec...

Sending to the USA from UK: I have had bids

I have had bids on an auction but apparently bidders in the USA can't bid; what have I done wrong/how can I allow USA bidders to bid? Thanks.

Duplicate accounts

I seem to have several eBay accounts. I’ve been using one for all my purchases, but it seems that one item was purchased through one of the other (never used before) account.i cannot find the correct account, and despite posting the sale with complet...

Charged twice

I have been charged twice for a mattress, one has come out and the other is pending. My bank said i have to sort this with ebay as they cant cancel it, how do i go around getting it cancelled and as quickly as possible? So i get my money back for the...

Item sold at different buy it now price than listed!

Hello everyone, I listed an item at £550, but somehow it has sold at £495. Different itemised screens are showing different subtotals, I have screenshots of 3 different totals. I have a message with the buyer where he offers £500 last night but then ...

Issue Regarding Refund Request

1. The buyer won three of my auction listings, which collectively included five items. Payment was made in full three days after the auctions ended.2. I packaged all five items into a single parcel and purchased a Royal Mail "Signed For" medium parce...

speaking to a HUMAN

Hi, How do you speak to an ebay agent?The land line number I have will not connect to a human, All I get is A1 and does not understand.Any ideas? Anyone,

Ebay deducted money by mistake

so i had sold £393.10 worth of prodicts when i sold an item with postage for £34.57 which i cancelled and credited when the person wanted to send to a non verified address. Instead of taking the amount off the £427.67 (£393.10 plus £34.57) they have...

Evri Damaaged Parcel

I am an ebay seller and EVRI damaged my parcel in transit. I have refunded my buyer but now am out of pocket for the item and delivery fees. How do I claim a refund with Evri. All the information on their website is for buyers who's parcel hasn't arr...

Deleted purchases.

How to restore deleted punches.

Resolved! Buyer opened case as item not received even though it had arrived at collection point

A buyer had their package delivered to a collection point, it was delivered ok but the buyer did not collect the item, after 2 weeks I sent a reminder to them, they did not reply. Now after 7 weeks the buyer has opened a case as item not delivered. T...

Why are some private sellers allowed to charge what they like for postage?

Why am I finding some, quite a lot really, private sellers charging what they like for postage and not using 'simple delivery'. How is ebay allowing that? I thought everybody was on a level playing field - Oh NO.

Selling in UK Sterling.

I have seller account and I’ve listed items in UK pound sterling, straight forward. Now that I’m trying to list an item it gives me option in US dollars only and with that it comes with the delivery method which is US based. I’ve tried all sorts to c...

I have returned a faulty item but cannot update ebay with info/tracking number.

I have returned an item but ebay item still says 'take action" "return item " i cannot update it

Returns

Hello, just a question regarding some trousers I bought from America. Although listed as new, they have lasted one day and the coating is cracking and peeling off wherever there is movement such as the knees. So if I return the item will I get a full...

Parcel is missing.

Please help!!!Evri driver apparently delivered my parcel to an unknown Parcelshop, completely different from the nominated CollectionPlus that was clearly stated on the parcel. The parcel cannot be located. EBAY is avoiding dealing with the matter, s...

Complaints by email

Search the IDD as required by the FCA, for email address to complain.Write to MP, Financial conduct auth, Financial Ombudsman, Trading Standards (your local council) "eBay Information Disclosure Document (IDD)" https://pages.ebay.co.uk/idd-ebay-selle...

return postage expected to pay for return when seller sent me the wrong item.

sellers fault not mine so why should i have to pay

Returns for refund

Hi, I ordered 2 cd albums off 2 separate sellers, and they weren't as described when I received them. I initiated a returns and refunds, which both seller agreed to. Im problem is this: Before i could return these two items to them, I was involved in...

NI Number being asked for wrongly by EBAY

I have checked my account and I am well below the £1740 allowance as I am only at £740 max for this year so Ebay are completely wrong in all this as for HMRC I have spoken to them and again they tell me I am not on the limited as a private seller so ...

hello I need history of my sales for last 3 years , I have only access for last two

hello I need history of my sales for last 3 years , I have only access for last twoany contact possible with live person from Ebay?

NOT THE ITEM I ORDERED

CAN SOMEONE PLEASE HELP I ORDERED A TURBO AT NEARLY £300 ,THE SELLER SENT ME A PHONE HOLDER , EBAY HAVE CLOSED THE CASE SAYING MY ITEM ARRIVED BUT IT WASNT WHAT I ORDERED IVE SENT PICTURES A PROOF I HAVE A RING DOOR BELL FOTTAGE TIME STAMPED AND IT W...

bought item seller only sent part of order have contacted them seems they have three different fir

bought item from seller and ORDER NOT FULFILLED HAVE CONTACTED FIRM SEVERAL TIMES SEEMS THEY HAVE THREE DIFFERENT FIRMS UNDER ONE COMPANY NOT HELPING

Changing status of order

Hi. I sold an item which buyer paid, including simple delivery. He subsequently collected in person. I did not print out postage label and was told by EBay that buyer would be refunded by them. The item is showing on my account as overdue and I am un...

Collection location is different to primary

Help please ive sold an item and the buyer has opted for DHL Collection but the location is my old house and I can’t change it i have updated my new loaction and made it primary but I can not find where to change my collection location please help I ...

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Moving money from eBay to bank

Good morning, I am having issues with moving my money from eBay to my bank account. I am trying to verify that it is me and when doing so it then asks me to do it again and again and it continues to ask me even though it has been verified. Because of...

Missing feedback

Hello, I left neg feedback for a Chinese seller that didn't declare added VAT and the item was sent from a UK address, not overseas. But now that feedback has disappeared from his and my accounts! Does anyone know why this would happen?

Buying options you cant purchase this item using our app add to watch list

Buying options you cant purchase this item using our app add to watch list it won't let me make an offer or purchase the items but I dont understand why

Email is not being received.

Email is not being received. Why? I have made on changes to my account.

Resolved! about suspension

Hi, my account was suspended, after contacting with ebay helpline they reinstated my account. I am listing my products everything is fine. But, i am seeing a banner on my store that my account is suspended see message. can anybody please guide me?

HELP. Even though ive pressed remove from basket. Nothings happening.

HELP. I CANT REMOVE items from basket. I've pressed remove and nothing. Even tried on items I'm getting. Nothing.

My live chat option is not allowing me to chat with agent or have call us

It has been paased more than 1.5 month month but my live chat button is not being enabled anybody or eBay agent can help me please, Thanks

ebay balance

So over the last couple of weeks I've been using my ebay balance and still have £300+ in it.However I'm trying buy to a book from the US and the option to use ebay balance isn't thereIs the ebay balance option not available for overseas orders?

Payouts not being made. How can I arrange for the money to be transferred from the ebay account into

How can I arrange for my money to be transferred from the ebay account to my bank account. Ebay has my bank account details. But I have scoured the ebay website to discover how to get the money and there is no way of doing it. And I just get the run ...

Return item incorrectly described

HelloI bought an item which was very clearly not as described but seller rejected return and eBay closed the case. The item was described in listing as 3/8” but is 1/4” even printed on item 1/4”!

Verify

Hi I have been asked by ebay to verify my account. As i am a new seller , i have £210 for an item i recently sold I have no driving license or passport I provided them with my YOTI citzen card at first. Now this id card has the pass logo on it, is go...

listed for sale last night - - but in my Ebay are no active listings shown

I listed my campervan for sale last night ( Sunday 21.Sept) and it shows when searching in the category ( ie campervans/Fiat Scudo) but in MY EBAY no active items for sale are shown??

NutriPaw fakes

I informed eBay that they were selling fake goods due to the omission of the brand logo on the product label. The listing came as Nutri paw products but the labels did not match. I informed NutriPaw and they said that the product was fake. This was c...

Simple Delivery

Hi all. EBay have charged me Simple Delivery but I didn’t ask for it as I sort out my own Evri delivery. Anybody know whether I can get a postage refund from EBay? As it’s a default setting, I must have missed it. Thanks in advance!

Purchased as a guest! Terrible idea!

I purchased a toy for my son in his cars as a guest! Terrible idea! I didn’t know that being a guest it is impossible to track parcel or contact seller, and proving difficult to get effective help from eBay customer service also. They sent me an emai...

Why am I being forced to accept Simple Delivery options

Why am I being forced to accept Simple Delivery options when it's much cheaper for me to organise my own postage? An item is costing £12+ which I can get delivered for £3+... why can I not have an option!

Courier refused pick up

I’m selling some roof bars in the UK. EBay recommended medium parcel size. I dropped off at a local store for pick up by Evri. The tracking info says the courier could not accept the package as it was too large. What do I do now?

Item Delivered but Payment Not Released

Hi everyone, I already posted the item with DHL and it has been delivered, but I cannot change the order status and therefore I haven’t been paid yet. What should I do? Thanks in advance for your help.

Removing dispatched

How can I remove the dispatched status ? I pushed the wrong button and I am not posting via eBay print label

How do I speak to a human?

I am going round in circles trying to find a phone number or email address. The online options don’t answer my question or the chat line. Does anyone know of a number or email I can use? Many thanks.

Resolved! Sending item(s) back

I recently bought two belts, one black, one brown which I expected to be the same as the ones shown in the photographs, however as well as one being faulty both are identical to a cheaper item being sold by the same seller! I have had zero comms from...

QR codes for posting ????????

HELP !! Haven't sold for a while. Would send my items tracked & signed put up a reasonable fee never charge for packaging & when I go to the Post Office it is always more than I charge but Hey Ho !!I don't do technology have a desk top PC & an androi...

Resolved! orders icon missing

i just put my PC on and the whole of ebay lay out has changed, and for the past 30 minutes i have been looking for my sold items or orders as it can be called and its nowhere to be found. anybody else having the same problem. it seems like ebay chang...

Royal Mail ,

How do I get Royal Mail to stop breaking items ?

too many clicks to get to pages,

too many clicks to get to pages, today the page layout has changed. why, why do they $$$$ around with the page layout.my ebay was set to items watching with a side menu. Today my ebay has been changed to items selling and no side menu. How the hell d...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Can i use postage received from buyer to purchase on packlink?

Hi all ,So I've sold some plant cuttings and I don't know how I've done it but I'd put postage as letter post ,normally I do large letter or parcel. Anyway, I got in touch with buyer asking to cancel the order ,rejig the postage with no additional co...

My Orders option

Hello I appear to have lost the option to view My Orders this afternoon. Have looked around the Active page, nothing on the dropdown My ebay. Has this happened to anyone else? is it something I have unwittingly set by accident. The AI assist just did...

Technical issues anyone??

Is anyone else experiencing technical issues? I’m using browser not app on my phone and whenever I try to open selling in ‘my eBay’ it opens straight into the active screen (which is not displaying photos, incidentally), not the selection of Active, ...

Will items be relisted after account restrictions are removed?

My account was temporarily restricted for non payment of seller fees. My fees are now paid, will my listings for sale be automatically reinstated or do I have to pay to relist them?

Postage

How do I get a refund on my simple postage if I missed the send by date

Resolved! Notifications not working

When eBay changed to free listing and added additional fees onto the sale, my small amount of sales stopped dead.Within the last week I’ve had four sales of different items so something must have changed but I no longer get notifications on my phone ...

Payout never received

its been over 10 and I have still not received the payout in my bank, this is really frustrating and eBay won’t help

Cannot type or respond into chat help system

Hi! I need help for my chat help system. It seems to be a technical issue I cannot type or respond on the chat board. I already tried on both App and webpage, the situation is the same. Please help me out asap, as I need to ask agent to help with a ...

Delaying a seller posting

I'm trying to get a seller to delay posting a item

iPhone advertised as New

There are numerous adverts for iPhones that say phone is “New but not in original packaging” and also suppliers do not guarantee that battery is 100%. Then when you receive the phone you find that the phone has been recharged numerous times. Is this ...

Selling an Item - problems with listing

I have an individual account. When I try and list an item it requests a delivery policy and a preferences policy. Unless I complete these i cannot list. I understand 'simple delivery' is the only option.Thank you.

Simple delivery ignores my courier settings

I have Royal Mail excluded from my Simple delivery settings. Despite this, eBay sent me a label for them to send to the Global Shipping Programme. This wastes my time when my other sales are going through Evri (local shop). Why can't they do what the...

Simple Delivery Pricing

Can anyone explain how when i'm typing up an item simple delivery prices change when item is listed, example typed up an item and its says The buyer will pay rates starting from: £5.15, but when I have listed the item it says postage is £4.29, any ad...

WHY IS SIMPLE DELIVERY ONLY OPTION SHOWING FOR CHEAP CD WHICH I WANT TO OFFER WITH FREE POSTAGE

WHY IS SD THE ONLY OPTION FOR CHEAP CD

Buyer asking to delay postage and mark item as dispatched

Hi,I have a buyer who has paid for the item, but has asked that the item not be posted for 2 weeks as 'they are out of the country'. I've told the buyer that this would be against eBay policy and that I'll cancel the order.Do you have any advice on t...

buyer wont colloect or answer messages

I listed approx 1200 clocks for collection only. Buyer purchased them then contacted to say he had just realised they were collection only. Wanted to send a courier. I explained they were individually boxed and a courier may have a problem,Since them...

Resolved! Delivery costs/charges

I haven't listed on here for a while am a real technophobe have found i now cant just put royal mail postage charges and write the address myself and take to the post office to post. Have no idea about the couriers/labels/simple delivery can someone ...

too many buyers are sending to a different address and saying that their item was not delivered.

I have customers buying and sending to a different address. I have phoned the people where the item was sent and every one has told me that they received their item. They did not buy from ebay. When I got in touch with ebay all they say is get my ite...

Changing DHL collection

Hello there EBay has listed my old work address as the collection point for a DHL item I am sending. I realise I should have been more attentive. Is there any way of changing or cancelling this label. Or if I do not use it and go to the post office a...

Age verification

Don’t own a credit card and is not giving me any other options to prove my age. The fact I have been using this account for the past 15 / 20 years should be proof enough!how do I validate my age without a credit card

£10 disappear

Hi, I got 10 £ for installation appe ebay, I bought item and was discounted, when I cancelled the order and I want to buy from ebay with guarantee laptop, the £10 disappear and not discounted