Item was damaged by the courier, how do I claim?

[mojjy2011]

Courier (Evri) mishandled and damaged my item. It was marked as fragile yet, it arrived damaged. What are my options?

[tressygirl]

Are you the seller or the buyer?

I'm presuming you are the seller.

Ask your buyer to open a return case citing ' Damaged In Transit'.  Being a Private seller you are under Simple Delivery rules,  and eBay should take over the refund, paying the buyer , and you get to keep the payout.

@mojjy2011 

[**peaseblossom**]

With Simple Delivery you are protected if the item is lost/damaged in transit.  That means ebay will pay the refund, not you, when the buyer opens a claim.

So ask the buyer to open a return using "item damaged" as the reason.   Then eBay will issue the refund themselves and you keep the original payment.   They will not be required to return the item.