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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Seller feedback hidden

I was just wondering why my feedback that buyers see is hidden apart from communication which is 4.6. The others are blank. According to eBay my seller account is above standard?

Ebay Account Access

Hey all members, I am willing to start a new e-commerce business on Ebay and for that i have hired some professional VA and marketing agencies to grow my e-commerce store and help me in getting sales. But to manage my account they need access to my a...

Evri click and collect

Hi there I've ordered some clothes using the click and collect option and its with evri and i got a email saying that it was delivered but there's no barcode with it ? How do I get the barcode as I was expecting a seperate email but none? Anybody can...

Delivery

Can I have something delivered to an inpost locker? If so, how do I make that delivery address? Thanks

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Resolved! Item not received

Hi, need your advice. According to tracking number item have been delivered at the buyer address.(shows on courier delivery map) but buyer messaged me saying they have not received it as courier driver left it by door and when they checked the item w...

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Won a 9ct gold bracelet on auction on 7th May, to find the seller wont let me have it. Wants more 4

Today I won a 9ct rare gold snake bracelet on auction for £280 plus £2.70 p & p from seller whom apparently has a 100% seller profile. What a joke. Look this up please and you'll see. Once i won the bid, the seller then immediately messaged me to say...

Resolved! Incorrect item sent

I have by error sent an incorrect item to my buyer. I will be sending out the correct jacket tomorrow, but how do I go about getting the incorrect item sent back to me. Many Thanks Karen

Dog beds

I bought 2 dog beds in march, one of them were torn a right mess, they were £25 each nearly, I sent it back Via royal mail they sent me a message saying they received the dog bed, they are saying that they didn't, I have sent loads of proof about the...

Bidding for cutlery

How can I bid for these when it asks to verify my age. I do not have a credit card and that is the only form of identification asked for. I have never had this problem before and their "chat" is uaseless as it goes round in circles.

Item not delivered

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Refund

A refund was processed on the 28th April through PayPal and I still haven't received the money in my bank account how long does it take?

Problems with return

I recently purchased a bike, which is in significantly worse condition than the listing (and indeed, the price!) would indicate. The seller has a "no returns" policy, but I feel he's misdescribed the item enough for me to request a return, which I di...

refund given due to seller anticipating a returned item (as it's possibly a fake)

I purchased a skincare item from a seller over a year ago. It was a fake so I asked for a return & refund. I was immediately given a refund so I didn't leave neg FB and that was that. However, last week I noticed the name but couldn't remember the ci...

Fake goods

I have unknowingly purchased a fake Sezane sweater as the picture and photos along with the sellers description were for the genuine article. I realised the price was reasonable but I do purchase from sellers Who buy genuine items and honestly do not...

Nectar Vouchers

Hi, Twice I tried to create Nectar vouchers worth £ 2.50 each. Even though, I created vouchers and my Nectar activity at ebay showing that I created it, I can't see and use any when I am trying to checking out. How I can sort it out?

BIDS AFTER DEADLINE

How can the system allow two bids after the deadline?! I bid on item 375399262554 Den Kit in a bag Bidding History shows that two bids were made & allowed at 2 & 8 seconds after the deadline. I note that bidder actually made those two bids at 2 secon...

Collection in person misunderstanding

I am selling an item for collection only, and had a potential buyer ask if it was free post, i said it says collection only. They then sent me a screen shot of the mobile version where it says. Postage Free Collection in person which looks like two o...

Difficulty listing a car

Hi I am having difficulty listing a car , getting confusing messages regarding ai content and it is having trouble loading , this used to be so easy , where am I going wrong please

Item delivered but no eBay message

I've had an item delivered to my local Argos for me to pick up. But I've had no message from eBay with the barcode required in order to pick it up. The seller has shown me proof it's been delivered to the location via gps, but I can't collect without...

Bank account verification problem

Ebay has asked me to verify my bank account details so that it can send my payments. Supposedly it will micro deposit two sums into the account and I verify the account by replying to eBay with the amounts deposited.However, no micro deposits have ap...

Seller has not sent items 6 months later

Hi everyone In November 2023 I purchase x4 hair dyes at a cost of £30.56. The seller contacted me saying that they were able to post one of the items but would have to wait for their supplier to provide more to them in order for them to send me the o...

Unknown money taken from bank account

EBay has taken an amount of money from my bank account and I do not know what it is for, it is not detailed in monthly statement for my selling so I think it may have something to do with a damaged item that I actually purchased and returned for a re...

order Senna tablets

order senna tablets I recieved 120 not 200 tablets have contacted seller but getting no answer back properly have sent photo and message when it arrived how to get intoutch with ebay without making a return just to speak

Poatage

Hiya i sold an item and paid for a postage label assuming ebay factored in the price knowing what i was selling however it wasnt enough how do i get a refund and change the label thankyou

Marking parcel as received

Hi I've sent several packages recently and most still say dispatched (because I marked as dispatched). My question is Who marks them as delivered , me or buyer? I know some have received their package as I've had positive feedback on the item but it'...

Ebay international shipping from USA.

Can somebody please answer why a) Ebay internation shipping is ridiculously slow b) far to commplicated to track c) GROSSLY over priced compared to USPS. I can only imagine Ebay is taking a huge fee for the most incompetent service on offer. Ali Expr...

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Return

I have started a return faulty item procedure. The seller as accepted a return the item, and said put the item back in the envelope sealed, Cross out my details, and circle RETURN TO SENDER area.I then receive a message from eBay abating teseller has...

my selling listing has dissappeared

On the 5th i took advantage of ebays offer of 80% off and listed some stamps for sale , but 48 hours later still has not appeared on ebay, i know that ebay has this listings as when i clicked on the 80% offer it told me i had already used it , which ...

Item No 145751798423

This item sold, flashed up on my email then dissapeared, looked on ebay, junk, spam, can't find any reference to it anywhere? I only noticed by chance! Thanks.

returns label

Hi, I'vehad the wrong item delivered from a seller and requested a return. The seller accepted the return and said to ebay that a returns label had been sent. I have never received the returns label and the seller is now fobbing me off and not sendin...

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Sealent

Hi the last 2 items i have posted have both said they only recived 1 item when i have sent out 12 you can clearly see they have been taken out the box they have sent the 1 item back to me so i have lost out on over £200 thats what they were worth o s...

Engraved ww1 shell case

Listed an engraved inert ww1 shell case but eBay removed it as they say I didn't follow the firearms policy but looking and there are loads of shell cases for sale why did they take mine off

I’ve just had suspect phone call

Just had a phone call saying I've a payment of £89.00 coming out of my account and to press 1to cancel I hung up and checked my account nothing seem amiss. Just wondering if this is a new scam going around? Anyone else had a call like this ?

Microdeposits

I have a 'red banner' indicating micro deposit is sent to bank etc. I have checked over the previous 12 months and can not find anything. I am concerned it will affect payout which I can see had been delayed until the 14 May. Can anyone advise please...

Buyer claimed Item not recived

HI , I recently posted some boots to a customer via Evri tracking shows on EBay and Evri that the parcels was delivered to a sfe place a doorstep with a photo . Te buyer claimed she did not receive them and put in a claim with Ebay which she won on e...

Listed item doesn't show in search

Hi, can anyone help with why an item I listed yesterday doesnt show up in search results. I used a friend's account and found all my other items.It is in the active listings on my account.Been selling for some time now and never had this beforeThank ...

Delayed payment

So I sold some items and was due payment today, then eBay asked me to verify bank account which I did, now payment on hold for 48hrs? My bank account details have worked fine for payments the last few years. Seem like sharp business practice to hold ...

debit card

i have entered my new debit card 3 times on the additional card it says un able to recognise I hav used the card with no problems at the garage etc etc why does ebay not like it .it has a record of my previous cards which i have deleted

I am being refused to buy.

Hi, I am trying to buy an item but when I tried to pay for it I receive a message that 'I have gone over my buying limit.' There is money in the card so that should not be a problem, I contacted the seller but they do not know themselves. I really wa...

Items sold in the past 24hours?

Here's an odd one...Just sold an item. I had 5, I now have 4.Red flash across the creen says 3 sold in the past 24 hours.NOT BY ME THEY WEREN'T!!!!!!! Well that's all a bit daft So don't trust what you see only what you know to be true!

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Nectar voucher?

I have converted some nectar points into an eBay voucher and have no code sent and when I've gone to buy an item it's no where to be seen, nectar says it's there but I can't find it anywhere, it's frustrating and confusing

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I Sent the item.

Hi Naghmeh,We want to let you know that your buyer opened a request because they haven’t received their item. I sent the item on 29.04.24 Tracking number is: KL855407008GBWould you please solve this problem for me? Thank you.

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Resolved! Purchase price refunded 4 years ago, now seller is contacting me again for the item.

Hi. I purchased a faulty high value item 4 years ago. I went through ebay's case procedure and they found in my favour issuing a full refund. I contacted the seller to arrange the collection of their item but heard nothing. I discussed this with ebay...

Collection code not received

I have a parcel sitting at a collection point which I cannot collect because I have not received the ebay collection code. Any ideas how I can get this? Any contact so far just repeats that the item has been delivered. Yes it has, but to the collecti...

Postal Insurance cover for Watch.

Hi,I need to send a watch to the ebay authenticator (Rapid SS, Hawkers Yard, London). This is an expensive item (28k). I wanted to send within ebay system, but cannot see an option to adequately cover for insurance. Has anybody got any recommendation...

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no return label

I purchased an item that was defective (a Halogen oven where the lid basically shattered on its 3rd use) . I've spoken with the seller and agreed a return. I recieved a message fron ebay saying that I would recieve a return label by the 07/05/24 but ...

GSP issue

I use GSP to sell items outwith the UK. A buyer in Switzerland wants to purchase one of my items, but I am being told that she cannot proceed with buying the item as "it is not working". I've double checked and Switzerland does appear in the list of ...

Refunds

I got an email to say such amount coming out of account due to dispute. I have such amount on hold in payouts. Will money be took from bank or on hold funds. Thank you

Unreliable buyer

Hi..having sold a camping fridge to a buyer on the 14th April. (SUN..)I messaged the buyer to ask when they would like to collect.. the buyer messaged the next morning (MON 15th) to ask if he could collect around midday.. I replied saying I'd be back...

END UNSOLD ITEM

IF YOU END AN ITEM HOW LONG DO YOU HAVE TO RELIST IT MANUALLY BEFORE IT DISAPPEARS ? BASICALLY GOING ABROAD FOR OVER 30 DAYS SO OUT OF OFFICE WONT BE OF ANY USE TO US. IF WE END ALL ITEMS HOW LONG BEFORE THEY DISAPPEAR? THANKS FOR ANY HELP

Owing dept Collectors

Hi so I owe money to eBay they have been emailing me I've tried to email them back because the attachment the send me to make payment doesn't allow me I don't know what to do rn. Because they are threatening to take it further over a phone I put up w...

Account Verification

So today after 19 years of trading as both a seller and buyer on eBay, I have been asked for proof that I am who I say I am and eBay are withholding my funds until I provide either A) A copy of my passport, B) Driving licence or C) ID card. The probl...

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fraudulent activity report

Hi All, I am just curious as personally I think it is another scam by buyers. I sold a top beginning of Jan 2024, as soon as the 90 days passed I received from ebay, "funds with held as it was reported as a fraudulent purchase by the buyer via their ...

Customs charges

I want to return an item because it is nothing like the images and has some small but noticable damage, when it arrived in the UK I had to pay £70 customs charges, how do I claim this back when I return the item?

Bidding

I bidded on an item that I won but it's not in my purchases & on the bid it said 2 bids had been placed, which I did both of them as I increased my bid. But it's saying I didn't win the item when I should have? Has anyone else experienced or is able ...

Privacy

I have a faulty item and contacted the seller through ebay. The seller has just rang my mobile and left a voicemail to contact him. Firstly how did he get my number and secondly can they do that.

Policy Violation

Hi,I recieved a policy violataion for listing a Marc Jacobs handbag. It said it was for listing a counterfeit item.It is not fake, I even put a photo on of the invoice. Is there anything I can do about this or do I just have to accept that I can not ...

Non-collection

Hi - I sold an item in November and got paid for it. Buyer offered to collect but on a day I wasn't available. I offered an alternative which I thought they had accepted, waited in but no-one came. Contacted buyer who said there had been a misunderst...

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Resolved! posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

Royal Mail did not deliver the product to my buyer and buyer want a refund. I have proof of postage

My customer did not receive the product from Royal Mail using Royal Mail 1st Class/2nd Class Letter Service without tracking. I have proof of postage with me. But my customers want refunds. What other sellers handle this kind of situation? If anyone ...

Payment on hold

I sold a game but I didn't use the postage label provided by eBay and I don't use tracking on the package, I just put the game in a box and sent it to the buyers adress. The buyer says they have received the game but the payment is still on hold. How...

Buyers Filters

Hello,I am looking to buy an Automatic Motorhome /Camper and set filters accordingly but are shown mainly vehicles with manual gearboxes. Any assistance would be appreciated.

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Sold a Drum to a so called dead man

I had sold a drum to a guy who I spoke to about it all before he bid on it and told him that he was to sort the postage, as that's what was in the description (pick up only) so he wins the bid and I wait 3 days and message to say, hey just need to re...

Resolved! Suspicious offer

So I listed an item this morning and the. Received an offer for more than the min bid. The buyer's user name and profile then asks for more pictures so they can see the item is real (it would be sent for authentication anyway). What is the scam here?

Homcom chairs.

HiI purchased 2 recliner chairs in November 2023. One has developed a fault in the material. Can I return both chairs ?. 1, get money back for both ?.Or2, Or put money towards 2 different chairs as I don't have confidence in the 2nd chair going the s...

Bought items appearing as different ones.

Has anyone bought anything where it's changed to a different item in the help section (item number, image and order number) when I've contacted the original seller and asked to cancel the item it's removed the false purchase and reverted back to the ...

Seller reneged

I won an item in auction at a good price. The listing noted shipping costs through ebay international to UK (my address). When I tried to pay, the seller stated they would not ship to UK and cancelled the order stating something wrong with my address...

Video

I need to be able to send an very interested buyer a video of my sewing machine working. Unfortunately, because there has been one bid on my listing the photo section is locked and (the listing has just renewed automatically) the site will not let me...

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Paypal / Ebay

Good morning, I was trying make a link with my paypal account with Ebay. However does not show me the option paypal account just payment. How can I make a link? Regards

Purchase history

Bought an expensive bbq off ebay over 10 years ago and now need to get spare parts. No model details on it or on booklet and can't find parts anywhere compatible. History for purchase doesn't go back far enough, how can I go back to see purchase deta...

Sold item but money on hold

Sold an item buyer collected the item money is still on hold asking for a pass code or qr code I don't have either of these as buyer didn't mention it he now has my goods and read if passcode or qr code isn't put in they will send money back to buyer

Resolved! Listing removal

HelloI got a listing that was removed and i would like to enquire Ebay the reason it was removed.How can i send an email or contact some assistance directly through an agent, not the automated assistant?I can't find nowdays.Thanks in advancePedro

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Free selling

I sold some clothing a few days ago and received the full monies. Then today I sold some shoes and was charged fees? I can't see why or see any information as to why? Can anyone enlighten me? Are shoes not clothing ? Such a shame as I took an offer t...

Auction winner NOT paying and he has two names through ebay - wants to come, inspect and pay cash ?

Yesterday my auction for a car ended. I immediately sent message and reminder to pay. This morning buyer contacts me and says he will come up end of this week and "check the car over" before handing over cash, and can he have my address to come to co...

Feedback

How do I stop eBay demanding feedback for items that have not arrived yet ? I am not expecting them yet and more than fed up with this.

GSP

Hello...a customer has bought three items, separate listings,that are going to the GSP hub for international postage, they have asked for combined UK postage to the hub...how do I send the combined postage invoice, thanks

Account restricted

HiMy account has been restricted and when I try to contact customer services, it only allows calls to US and Canadian calls (I'm based in the UK). Does anyone have a UK phone number or email so I can get the restrictions removed? Thanks.

Scam

My partner has recently ordered an item off eBay the item is faulty and has caused serious harm, the product is not showing up in her purchase history so she is not able to open an enquiry. EBay is useless. Can somebody please help?

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Paying for an item

My account is saying I've paid for an item, but has no order details. I have no record of payment and the seller hasn't received payment. I've tried "unmark payment sent" it doesn't work. I've tried "request total" and that doesn't work.Any ideas? I ...

account

Hi I just want some advice so the last 6 days myn sales very bad and this is started when put holiday mode only for 1 day, after when put off holiday mode still sales down or had not have any sales. I put every day between 10- 15 items to be always a...

Refunding a buyer

I have sold an item over a week ago for collection only, the buyer will not reply to my communications on when they are collecting, how do I refund the buyer and relist the item.many thanks

Not received an order, marked delivered

Please can I have help with this: I bought an item from a seller with an eBay shop, they provided me with a tracking number. My local courier delivered a package addressed to me with the same tracking number on it and securely sealed, doesn't look ta...

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Item not received

I order a item and request for a delivery on a pick up shop they delivered on a shop and give me a barcode but when i was go in shop they said try tomorrow again next time i was there still same i contact the seller and he said need 8-10 days so he(s...

Account Suspended

My account is been suspended. Saying I haven't not followed the guideline and telling me to see messages. But in messages section there are some suggestion not a clear thing which tells me the reason. Any one?

Sold Item what to do ?

Hi , i sold an item as always send with tracking number , parcel was delivered but the buyer open the case saying he doesn't have the parcel. My funds are placed on hold and i have no any options to defend myself. I reported the seller but this was o...

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Resolved! private seller

If I buy a product like a motherboard that is listed as open but unused and I get it a bench test it and it dont work. do I have the rights to a full refund as not fit for perpose? Thanks DeanO

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Help needed

I'm having problems trying to pay for an item, every time i go to pay though paypal(worked fine last week) And i keep going around in circles trying to sort it outAny help will be appreciated

flintman0130_0-1714943065115.png

I brought a large item off a seller collection only but ebay won't let me or the seller send contact

I brought a large item off a ebay seller collection only but ebay new rules wont let me or the seller send our contact number to arrange day & time for collection?- This ebay rule is stupid, makes it very difficult to arrange a collection of a item- ...

Advance Promoted Listing

The broad search query isn't aligning well, only matching two keywords for each search term. This issue has arisen suddenly this week. For instance, it's matching "iPhone 13 case" with "iPhone 7 case", leading to increased costs and making ad optimiz...

Business seller to private

How do I sell as a private seller , I've just listed a van for sale and it was a mission , it seems I've ended up signing up as a business? I hardly ever sell anything.how do I just become a private seller ?

Please help seller scammed me

Hi All, It is 5 May and I purchased a laser tattoo removal machine on 7th March. The machine faulty and dangrous. I havw communikcated with the seller and they were very dismissive. Now they have stopped replying. I paid a LOT for this machine and no...

Holding fee and delivery fee

Hi wondering if someone can help me? I paided for the postage myself when sending an item sold on eBay and they have them took the postage again off my fees due to me. they have also took a £20 holding fee, how do I claim these amounts back? thanks i...

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

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Restricted account

Can anyone help please my account has been restricted I'm unsure why.. I can't get to my dashboard to look everytime I click on it it says login but I'm already logged in and it won't do itSoadly I can't see any easy way to contact eBay via messenger...

Cancel returns to get refund

I bought two items, they arrived together even though I was charged double postage, anyway the items are terrible, not as described and unfit for intended use. I started a return for each item, however the seller has offered to refund without returns...

Return item

Hi, I buy the blink video doorbell it's not working.but the seller not accept the return. I already told him my problem but he totally declined my request.

Return Label not used by Buyer

I have agreed a return request and purchased a return label through eBay by Royal Mail. After 10days, I still have not received the return item. So, I contacted and reminded the buyer to send it back. But, after few more day, buyer said the label cou...

Technical

For the last couple of days, eBay won't let me look at my sold items, it just keeps coming up Java io 10 exception reload page, but it won't reload

Refund

I won and paid for item order number 05-11534-40090 the seller just refunded me back my money without have said anything why?

Resolved! Contacting Customer Support

Hi folks, I need to speak to someone about refunding a buyer. I recently sold something and, when packing up, noticed a very slight defect which I hadn't remembered to mention in the listing. I offered buyer a refund, which they accepted and followed...

Affiliate Program

Hello. Is it possible to apply for an affiliate program with eBay? If so, what options are there. Is there something like this, let's say I advertise a certain product, and a person clicking on my link buys it, a percentage of their purchase will be ...

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Delivery item not uodated

Hi all,So I sold an item on Ebay and this as been sent 2 days ago, to a company named Shop Airlines who I understand to be a middle man for buyers in Japan. Can anyone tell me how long it takes for them to update as received so that it shows on my ac...

Drum kit collection

Ok.buyer paid and collected fro. my house all good ..but how do I clear that dam QR code thingy ..we didn't use code .and it's so annoying as keeps asking for it ..I've given him feedback all good.

List an item

It won't let me list an item for sale. goes all the way then on the screen pops up we've encountered an error on our side !! any ideas on how I can resolve this issue I've been trying everywhere. thanks

Collection code problem

A buyer has collected an item in person but they didn't give me a collected code or QR code to scan. They are not responding to my messages. Please advise. Thank you.

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nectar voucher

I created a nectar voucher and chose three items to buy. These items came from different countries and so I was directed to checkout separately. After the first item, the remainder of my voucher disappeared. How do I retrieve it?

Missing message notifications

HiAt the top of the My Ebay page where it says Activity/Messages/Account, there used to be a number next to Messages showing if you had any new ones. That isn't there any more for me, so I have to check manually. I've tried clearing the cache on my b...

Bid cancelled

Can anyone tell me how the buyer cancelled the bid without any contact with me? I had a notification from ebay that the bid had been cancelled and that I could see the reason why if I go into the item. No notification, no reason, I am just without a ...

no commucation with seller

I have tryed to contact a seller after the sale as the seller had changed the item cost and the shipping cost with Now three different invoices also the seller has now blocked communcation?? As a resolt of this I want to cancel this but the listing s...

Printing postage labels in store

I do not have a working printer. Since the revised Packlink software emerged, I normally select EVRI as the courier and 'print in store' using the Legacy Tool menu. The new Packlink label print software does not appear offer this option. Since I no l...

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fees

I have eneded a listing with a bid which i no longer want to sell , will i be charged?

Resolved! Suspend in 15 minutes

Hello, this evening I opened an ebay bussines account in the UK, but 15 minutes after I opened it, my account was suspended. there was not much to explain in the e-mail they sent me, you can see it in the attachment. I didn't do anything wrong but it...

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