Customer Contact Details

I am trying to ship an item using Royal Mail Tracked Service. In order to do this Royal Mail need as a minimum the customers email and/or mobile number. Leave this blank and you cannot complete the process.

My customer has just tried to send me his email and eBay has blocked his message.

How am I supposed to complete the shipment if eBay won't allow this information to be passed from a customer to the seller. 

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Customer Contact Details

You have buyers phone number under their address on payment detail.

 

 

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