Seller News: December 2025
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Forum Posts
returns
i dont do this e.bay postage... not got a printer scanner etc etcreturned an item which got to them on the 18th of december... still waiting for right item or refundnothing off the company at all....basically saying they have to wait for there return...
Refund from Ebay Balance despite not receiving initial payment?
Hi,I recently sold an item. The buyer requested to cancel. I agreed. The item had not been marked as dispatched. They sent the cancellation request. I accepted. The issue I have is that the buyer was fully refunded from my available Ebay balance, but...
payment for sale if not using postage
Hi all, I hope you can help. I sold an item and selected the postage option but then decided to send the item by a different postage service. I was able to mark the item as dispatched but over a week later it isn't showing as delivered (even though i...
Buyer trying to return item
Buyer accepted an empty bag which should of had a gtec hover in it from his shop and signed for it and is saying hasn't recived it so I said speak to ebay they will refund you and help you but instead he said item was not as described but if he didnt...
Car Dealer - dodgy feedback score ?
I'm looking at buying a car and came across this onehttps://www.ebay.co.uk/itm/147068416596?_skw=NISSAN+QASHQAI+1.5+DCI&itmmeta=01KE0F53J82FXTKDEF0ZV7151N&hash=item223df5f254:g:59YAAeSwszBpV6Ft&itmprp=enc%3AAQAKAAAA0FkggFvd1GGDu0w3yXCmi1dUc5ysrZvYQ2x...
Offers disappeared
Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...
Is there a way to print tax invoices in Ebay app on my Android?
Hi,Does anyone know whether there's a way to print receipts (tax invoices) on my app? I find it such a pain to have to open Ebay on a desktop to be able to print tax invoices! Am I missing something? Is there a setting I have missed in order to simpl...
What if seller doesn’t accept the return and refuses delivery
As title says. I ordered an item and it was missing loads of pieces. So filed a claim with eBay and they asked the seller to open up a return case. They didn’t respond within the time frame or to any messages. Contacted eBay again and they sent out a...
Change from shipping to buyer collects
The buyer has paid for the item but wants to collect rather than ship
Unable to search purchase history
I can no longer search my purchase history - whatever I search for, it usually says "No orders were found - please search for another item". I recently bought 2 Nokia phones. If I search for 'Nokia' or 'phone', neither of them come up. I tried search...
Posting large items
I would like to sell a large item but with simply delivery it only goes up to medium When will this change ?
Resolved! My orders and sales total to date is missing
Hi, happy New Year to you all.In the last two days my Orders information and total sales to date have disappeared from my eBay front page. The Active and Unsold information is still there. Has this happened to others? Is it a tech issue? Thank you Ka...
Resolved! EBay wont let me list electric scooter
I have included the disclaimer in my description as needed but my listing won’t upload. How can I get it to please?
How to stop Ebay sending me promotional coupons
Does anyone know if you can opt out of getting these annoying messages offering discounts and coupons? I've unchecked al the boxes in my account to do with marketing yet these annoying messages keep coming.
Global Shipping
According to my listing, I can post from UK to US, therefore why can a buyer in in OH, United States, not purchase my item?
Postage
A buyer has bought an item I was selling and when I went to go retrieve the postage label it says ‘No service is available’. Pack link is no help either? The buyer has paid for postage and the item and that’s all fine but I can’t actually get the pos...
Stupid collection code to end listing
I've sold my item, buyer collected, have had money transferrd to account, but didn't scan the customers collection code, how do I wipe the listing without the collection code, seems stupid there's no options, this is why I hate ebay, no help at all.
Packaging Damaged, Items missing
I snet an iem with Evri, used Simple Delivery. When the package was delivered it was already opened and some contents missing. The buyer raised the issue, was told by Ebay that the simplest solution was to take it up with the seller. Foolishly, I ref...
Sending new offer to buyer when automated offer refused
Hi I can’t seem to be able to find a way to send an offer to a potential buyer whose automated offer was refused . I noticed this had happened a couple of weeks ago but no notifications are sent in this scenario. I have looked at all drop down menus ...
Resolved! Buyer confirmed item worked then stopped working - what do i do?
Hi recently sold a vintage radio (about 30 years old) I had plugged it in and checked all worked before photographing and selling. Buyer has messaged today with the below. What should I do? It was working when they received it and now they say its no...
Customer Support
Are they open or closed ? for 2 days running 1st and 2nd Jan 26 , the dialogue section is closed ( greyed out) when attempting chat
Seller continually cancels orders??
I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...
postage
I want to sell an item and I chose option buyer pays the postage. After that I have done preview and there is free postage, I don't know why and I can't change it. I don't offer free postage I want buyer to pay for it. What should I do?.thanks for he...
Returned item missing in post
Hello everyone,I can't find any info on this or a way to get ebay involved or even chat with ebay on the matter.I posted a return to the seller weeks ago, after contact with the seller he states the item is 'missing in transit', which is does appear ...
selling
hello all i am trying to list an item for sale - have gone through filling all the boxes, but cant get draft advert to go live as it keeps coming up with the following message:Looks like something is missing. Please fix any issues and try again.Item ...
No clear times for speaking directly to someone evident
No clear times for speaking directly to someone evident
Didn't send item using Evri as requested because I didn't want it to go missing.
Hi all - I didn't want to use Evri as the buyer requested as I knew it would go missing, so I used Royal Mail and now I can't show as Sent. Any help is appreciated as I can't get my money.
Fake goods
Hi brought my wife perfume for Xmas totally fake no smell left me short of money seller knows it's fake won't refund me
POSTING LARGER ITEMS
wHY DOESN'T 'SIMPLE DELIVERY' ALLOW ME TO CHOOSE A RATE FOR LARGE ITEMS. TRYING TO LIST AN ITEM WHICH EXCEEDS THE MEDIUM PARCEL DIMENSIONS. SO VERY FRUSTRATING!!
Defective item warning but i cannot trace which item it is so i need to speak to an agent but none o
I have had a defective item warning but do not know what item and there is no option without selecting item
Resolved! Seller wants refund on item he has damaged .
Sold a brand new Blink Video 2 Doorbell last week .Buyer left positive feedback item excellent as described ,well packaged and very happy with purchase would buy from seller again .Now today buyer wants a refund and has opened a return saying the ite...
what am i paying ebay protection ..... report counterfeit products ebay does nothing ???????
evert time i type Oakley penny in search there are loads of fakes i have reported and explained a few times .but ebay say they are not fake .they are breaking every type of copyright infringement .i am going to contact EssilorLuxottica.but i have AuD...
ebay keep removing an Item and then approving it, only to remove it againm
this item had been listed for over a month as a buy it now, I them sent it to auction at a lower price. Since then it has been removed or hidden by ebay 4 times in 2 days. Each time I appeal and win, relist and then they hid or remove again, and we g...
Spurious Return
I sold an old item which was delivered over two weeks ago. My return policy is within two weeks at buyer's cost. The buyer now says it's fake, presumably so that I have to pay the return. It's not fake, but I can't prove it. Do I need to pay return p...
simple delivery parcel for pick up by royal mail has not been picked up for days after scheduled
simple delivery parcel for pick up by royal mail courier has not been picked up for days after scheduled , should I continue to wait , label has been paid for and printed online , yet I am very aware of the e bay red overdue messages on the site , it...
Fake items
Bought a molton brown candle on here but now confirmed. As fake, can’t seem to report via the link as just not sending, maybe because it was bought in 2023what can I do next to report to Ebaywhen I try and go through the chatbox, it throws me back to...
Hi can I ask something about refunding labels as a seller after it has been bought for more 30 days?
I’m selling a preorder item and I have sold about 70 of these items 26 of them were sold more than a month ago therefore I just found out that the label couldn’t be generated at all and I as a seller who spent 90 pounds on these labels has been sugge...
Sold item but no longer have
I sold shoes elsewhere and forgot to take down eBay listing. Just notified that they were sold but I no longer have them! I’ve messaged the buyer, will eBay refund her? The payment hasn’t come to me because I didn’t add my account details to eBay. I’...
Evri lost parcels
I have not received a parcel posted via Evri. This is an ongoing issue with their organisation which has been recognised by my local MP and others around the country. There has also been a Panorama investigation into the organisation.I cannot request...
Resolved! I can’t purchase the item.
I would like to purchase an item from a UK seller, but even though overseas are set as an available shipping destination, I am still unable to complete the purchase.
Everything meant to be delivered by Evri has been returned to sender
Anyone else had this. Today 2 items were returned to sender, making 10 out of 12 purchases where this has happened with Evri
The seller cancelled my cancellation request three days later, when they posted the item.
i accidentally bought this, to be fair, really really expensive pencilcase (expensive for what you were actually getting) and i was like "oh its fine i can just cancel it."IMMEDIATELY after buying i submitted a cancel request. what do you mean REQUES...
BUYER REFUND
I SOLD AN ITEM ON EBAY AND THE BUYER INITIATED A RETURN AND REQUESTED FOR A REFUNDMEANWHILE, THE FUNDS IE YET TO GET TO ME AS EBAY WITHHELD MY FUNDS FOR THE PURCHASE AND I NOW NEED TO MAKE A REFUND FOR THE PURCHASE.AS I NEVER RECEIVED THE FUNDS, WHAT...
Feedback
Hi I have a problem. So I got a negative feedback before Christmas as the buyer said 1 item damaged under delivery. But only 1 screw was mussing from the item. So I told her please send back and after will refund her money. She did not sent back she ...
Buyer wants to return after they have clearly broken the item
So I sold a brand new bread maker 2 weeks ago, now they sat they want to return as it was broken in transit, and sent me 2 photos, where its supposedly broken in transit is literally impossible, the only reason it could break where it has, is by some...
Resolved! Faulty goods
I have had a message from a seller saying that they have to refund me has the items I bought are faulty. Do I have to do anything in order to get a refund?
Item breaks within a year of purchase
Hia i bought a fitpro watch in March 2025 and yesterday it broke where the usb goes to charge it. It had snapped out of the watch. Help
Buyer did not collect from Argos in time and the item was returned
Firstly, Happy new year everyone! Another first for me, I have an item that been returned as the buyer did not collect from their chosen Argos collection point in time. (No message from them and is a brand new account) How do I stand in regards to re...
Reporting a seller to EBay is a waste of time
Another seller has been using my listing pictures to sell their items without permission. I’ve reported this seller to to eBay several times but they are not taking any action. It’s just like reporting any issue is a waste of time.
I can no longer view "my orders" in the selling part of the app. They disappeared a few days ago
I can no longer view "my orders" in the selling part of the app. They disappeared a few days ago
Postage
Why have I been charged for postage from my funds when the buyer pays for postage.
Selling
How do l speak to an actual person??
My balance yesterday £823. Today available balance £405. Please explain.
Yesterday my balance showed as £823.11 and I expected all of it to be paid into my bank account on January 6th. Today my available balance to be paid is £405.40. Please explain the discrepancy.
payment
Hi i got email from you about upcoming payment around £24 ?!watis that for?
Resolved! Debit Card Details have disappeared from my account
Went to pay the balance of my shop fees today and my debit card details have disappeared. There was issue with payments two weeks ago and I was being billed intermittently for "failed" charges. My debit card is in date with no issues. Any reason this...
Resolved! Payment
Ive sent off an item via special delivery i did not use the pre paid postage actually cost me more and got delivered in less than 24 hours as it was a pricey item so wanted to make sure all ok. Now the item has been delivered but i cannot say sent an...
I cant refund the buyer
Hi, i sold a dvd and the buyer says it doesn't work. He has asked me to replace it but I dont have a replacement so I tried to refund him the full amount, however Ebay won't let the refund go through, saying that the amount is invalid. What do I do n...
How to combine postage with inpost
How to combine postage with inpost
Resolved! Courier cancelled prepaid label
Hi, my buyer has bought a prepaid label but the courier has cancelled it and I don't know what to do. Do I buy my own label?
ORDERS
All my orders have disappeared?
stolen goodsbought i phone as christmas present
bought iphone as christmas presentsold as new and sealedopened on christmas day not properly sealedwas property ot seven and trent water authoritylocked as corporate programed item obviosly stolentried to return but return was cancelled as just outsi...
Global Shipping Program
Please could Ebay or someone within Ebay or EbAIy Bot confirm that the Global Shipping Program is or isnt operational anymore?
Received an eBay package that isn’t for me
Hey everyone, so I received an eBay package (it says Marketplace Seller on it) that is to my correct address but the name on it isn’t someone I know. No one in my family etc has ordered anything. It was just left between my grate and my door, so I di...
Resolved! evri
Hi everyone, I’m hoping someone here can give me some guidance. My eBay Simple Delivery package has been stuck with Evri for more than a month, and I have no idea what else I can do. The tracking hasn’t updated in weeks, and Evri hasn’t replied to an...
Buyer wanting refund
Hello, a customer bought an item from me, but an error was made from my ends. The product is still with me and the customer wants a refund, I’ve been trying to make a refund but it keeps telling me to add a payment method, meanwhile the total amount ...
Simple Postage doesn't offer signed for service to stop delivery drivers just dumping parcel ..
I'm looking to use Royal Mail Special Delivery for posting all my items as it offers tracked and signed for to stop over worked delivery drivers dumping the item on a door step and walking away, claiming it's been delivered. It allowed me to do this ...
REFUND
my son accidentally made an offer on an item and the seller accepted the offer and ebay did an automatic deduction on my credit card i cancelled the order and the seller rejected the cancellation claiming that my card was charged GPB53 and he recieve...
Resolved! Money Back Guarantee for sellers
I sold an item and sent it using simple delivery with Evri as the courier. Some time after the expected delivery date the buyer contacted me to say the item had not been received. Looking in detail at the tracking the item had stalled in the Evri sys...
Unsafe product
Hi i was notified by ebay that an item i bought has had an un safe warning issued by the government. I have messaged the seller and got absolutely nothing back what should I do????
can someone please tell me how to contact the ebay resolution team
i paid for a george vacuum cleaner that was advertised as pick up onlythis was on the 19 december but despite several requests messages to the selleri have never been given an address to pick up the item
delayed delivery of return item
Seller has accepted a return, but has requested that royal mail do not deliver the item to that property. Royal mail call it 'item retention' and so far this has happened three times. RM's tracking doesnt say when the item will be delivered, if ever....
Postage Label
I have sold an item whereby postage was to be paid by purchaser. However, when parcelling the package, I have had to print and pay for a Royal Mail 48 Tracked at £2.75.Why should I have to pay?
Posting by Special Delivery
Can anyone tell me please how to select Royal Mail Special Delivery as an option for sending sold items? I use Simple Delivery usually but would like to use Special Delivery for some items and can't work out how to do it! I have tried to request help...
Evri incorrect parcel
I handed over a package to evri shop on the 27th (despite using Sellotape all around) the label had come undone (it appears to be anyway) and Evri stuck it on a random package which had another label and delivered it to my buyer. so the items receive...
Dispute Fee
Hi, I listed an item and sold it mid last year, the item was a set of tables and I listed as buyer to collect. The buyer paid and asked me if they sent through a shipping label would I post out which I agreed, however, the shipping label never arrive...
Selling prescription diet dog food
Can someone explain to me why prescription diet dog food are prohibited? Prescription diets are not prescribed, just recommended. Anyone can buy it online or in shop. There are not medicated. They just formulated to help manage some conditions.
Postage
On simple delivery can you still sent Royal Mail Next Day Special Delivery or would it just be tracked and signed
Postage Insurance Claim
Hi All,I am looking for a bit of advise. I just recently had a buyer make a claim against me for a lost package. I issued a full refund on 01/01/2026 and now want to make a claim on the lost item. I purchased postage from Ebay for second class Royal ...
Postage
The postage clearly states that Royal Mail 2nd class for 0.87 but when I request label it gives me yodel for 2.87 . Why can I not choose my own carrier. Yodel is not wanted
Posting
I recently sold my bike and I chose collection but after it got sold the system is asking me to print the label and ship it I tried doing it but the couriers won’t take it. Is there any other options to send the bike in uk? Thanks
Last year's orders
Just noticed my "Orders" has reverted to zero for the start of the new year. There doesn't seem to be a way of finding my orders from last year now, wanted to check on an item that only sold last week. Any ideas anyone? Private seller. Thank you.
2025 pending delivery sales dissappeared
My Balance has gone to Zero since this morning. How can I see my total sales pending delivery balance for 2025, Please?
i dont know what else to do
So i bought a car wing off somebody to repair my vehicle, it was very crudely 1 layer bubble wrap. okay i can work with that. sadly in the meantime i had also ordered a door, i then had issues with the item not being collected from seller, no room in...
Transactions from yesterday and relating funds have disappeared
All items in transit have disappeared from my feed. Also sales made yesterday and the relating monies have disappeared too!
How do I request further funds to cover a postage method requested by buyer after listing was finish
How do I request further funds to cover a postage method requested by buyer after listing was finished?
Resolved! Priced my item at £50 but eBay listed it for £60
EBay added £10 on to my listing, ive tried changing the price and it still ends up with £10 added on
Sold an item, shipped via different postage method.
Recently sold an item, couldn't change postage from simple delivery. Posted the item Tracked and signed for, free to the buyer for peace of mind. Messaged buyer and gave tracking number via private message. Item was received, funds still pending as d...
Cancel order-possible scam
This is a new one on me!I bought a fairly low cost item, around £10. After a few days, the seller contacted me to say they don't have the item. They asked me to cancel my order, promising an immediate refund.I do hate it when sellers try to sell stuf...
Purchased a wheelchair with 2 years warranty no reply from seller
Hello, I purchased a wheelchair for my disabled grandmother back in September 2025. The handbrake has snapped of byitself indicating a manufacturer defect and the business seller who is selling this wheelchair with a 2 years warranty clearly advertis...
Missing global shipping order
I have had a case opened where the buyer hasn’t received their item, it has left the global shipping hub and gone missing from there, I believe this is now eBay’s responsibility, but we have reached day 3 and still no sign of resolution
Postage labels
Hi guys anyone have problems booking postage labels directly on eBay if I book them individually one at a time the system works fine if I select more the one label to book the system will not do more than one at a time please advise thanks martin
Photos of listed items disappear when I sign in
Hi there,I'm having a problem when searching for items to buy. When I look up something I want to buy, all the photo's which accompany the write up detailing the Items are fine. However, as soon as I sign in, the write ups are still there but all pho...
EBay glitch?
Has anyone else’s ‘orders’ disappeared at midnight? I can see active listings but my orders have disappeared.
Faulty item as informed by email not to use
Received an email regarding an item I bought having safety issues and not to use was ordered in August seller is saying item is fine and it is incorrect what I have received how do I get a refund as will not use now due to what I have received
Return of post and package
Hello, would I be entitled to my money back on a cancelled purchase, for the post and packaging? The parcel was not sent out, it was cancelled and money was given back to the buyer for their purchase.
Battery
Hi I bought a battery and as it did not fit iwas offered an exchange.I sent the battery back 2 weeks ago as arranged and agreed .Still no replacement battery sent as Offered by them
Quantity edit issue
Hi,I am changing stock quantity in variations but after a minute it again reverted to original quantity (first time entered qty - sales) while i want to remove sum quantities which are not available. please suggest
Resolved! Klarna experience?
I did an account link, but then they declined, with all my data? anybody had bad experience with Klarna?
Please lift bid restrictions
I lost my phone not knowing the one used my was using my account too and was bidding without buying items please help meI have now restored my information. Please
Selected simple delivery and the buyer paid for postage. But there is no QR code or shipping label
Although the buyer paid for postage, now that the item has sold, the only option that seems to be available to me is to pay for a collection. This is significantly more expensive than the amount the buyer has already paid, and is approximately half t...
Someone sold me a stolen item
I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...
Suspected buyer fraud contradictory claims (Order 07-14013-62445)
Dear eBay Support Team, I would like to report a suspected fraudulent behavior by a buyer Initially, the buyer contacted me via eBay messages claiming that the parcel arrived opened and completely empty, stating that the contents were missing and ask...
Business Postage Policy is totally screwed up, pages won't work
[ Update - okay, it looks like it's lying to me, when you create the listing it does appear to show the tracked services I want. But technically the site is a total mess. ] I don't know when this happened, but after changing a few things related to w...
Can't upload a short .mp4 video to a listing
Although my short 42 seconds-long video is in .mp4 format, I constantly receive an automated message after trying to upload it to my listing telling me that has not been uploaded because it is in the wrong format. I don't understand this. Can anyone ...
Item ruined in transit by seller's hopeless packaging
I have paid for and received an item (a printer) that was so badly packed by the seller, that it arrived broken, in fact ruined. It is now unusable and worthless. I simply want my money back. I have sent the seller pictures of the item and its packag...
EBAY UK SHIPPING TO SCOTTISH HIGHLANDS
Well I'm totally hacked off at EBay. I have been told by a Kent-based seller that shipping from an EBay default UK location classed the Scottish Highlands as NOT IN THE UK. This is absolutely ridiculous. Whilst there may be additional shipping charge...
Heavy Lay-z-spa Postage
Hi there,Just wondering how folks are posting heavy items. I have a lay-z-spa for sale. It weighs over 30kgs (in the box). I’m trying to find a courier company that won’t charge hundreds to post it. I see that other sellers are offering free postage,...
refund
Hi, I bought a led mask in May 2025, but it is a developed fault seller is refunding but unable , has ask me to process through Ebay but I can't see the option on ebay refund for old orders
Refund of unused postage labels
Please find below email from Jyoti of EBAY from 16th DecemberHello Trevor,Thank you for contacting eBay Customer Service. My name is Jyoti, and I’ll be assisting you today. I understand that you have contacted us regarding the refund for the unused p...
Resolved! How do I contact a human customer advisor?
On 24th December I scheduled an item to be listed today (31st Dec at 18.30). I was messaged by eBay saying my item will not be listed because of a policy violation. I have apparently included my contact details in the listing. Which I haven't. I've t...
Vtech Geni Laptop
Bought a genio laptop 21st October for my little girl christmas gift. Charged the laptop and doesnt work . Seller not answering chat ? Unsure if its under warranty really upset as this was a Christmas for my 6 year old and now im £60 down. How do I g...
Posting
I have a parcel that is longer than the medium size, so an oversized parcel. How do I create postage for what I need? thanks.
i am not getting variation options
when i list something, i don't get options like add colors (more than one),or sizes and other specifications like this. Mainly i don't get add variations option for my product. i only get option to add only one color or other specifications.
Sellers - please stop using AI for descriptions. It produces annoying twaddle.
When I read a description, I want information about the item in simple language. Size, colour, material, age, condition and so on.I don't want to read about how much joy it will give, how its presentation is enhanced by its origins, how it is sure to...
Resolved! Tax Exempt Items
I want to buy an item that is tax exempt for me due to disability…how can I buy it without paying tax automatically? Chat bot is useless…tax info on eBay doesn’t cover it. Seller doesn’t know. Can’t get a live chat or call back with an agent. No pull...
My buyer has paid for 'collect in person' accidentally and wants item posted; already paid for it.
Hi, need help sorting this: buyer purchased an item from me at auction and has paid ebay. Now realizes she chose 'collect in person' option, but needs item posted. How do I deal with this or does she need to do something, and if so, what ? Thanks guy...
Can't access my sellers account.
Ebay won't let me access my account, cand add listings or even put anything in my basket
UK Shipping specified but International buyer purchased
Hi there, I’m a seller based in the UK and specified on an auction I would only post to the UK, however an international buyer has won it. They enquired if I would change to international and before I could answer they have purchased and specified a ...
Resolved! Business seller still refusing returns label and refund for smashed item in post.
This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...
Refund for an item buy says not received but it has been received
I sold an item to a buyer on 2nd December and posted the same date. The seller contacted me saying that the item had not been received. On 10th December buyer stated still not received the item so I refunded the buyer. I then received a message from ...
Refunds with simple delivery
An item sold recently and posted under simple delivery was lost in post ebay have refunded purchase price to buyer but no mention of posted do ebay expect buyer to loose cost of postage/
Payment on hold - Poor ebay customer sevice
I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...
Contact number
Anyone know how I can speak to an actual person for help with item that never arrived? All I keep getting is Automated assistants .
Order cancelled but shipping label created before I realised.
Hi, a customer made a purchase and then cancelled again later on, but before I realised this, I had packed it and printed the shipping label. The system is now showing that I am unable to cancel the order due to having posted it, however I haven't po...
How to buy item in UK
If desperately want an item listed on UK eBay but when I click order it says I have to ask seller if the will ship to me. I did they agreed and created a new listing but I’m still getting the same pop up. They don’t know how to correct please help. S...
Resolved! Closed
closed a request by mistake how can I ask for refund pls . Thank you .
Recently tried to sell a car on ebay it did not sell now my acvount has been restricted due to outs
Recently tried to sell a car on ebay , it did not sell but my account has now been restricted due to an outstanding payment ,struggling to find a way to contact ebay and sort this , any suggestions welcome
Simple Delivery is broken
I am trying to list a set of 4 badges to sell that i know will only cost me £1.55 to post, yet ebays auto system won't change the price from the £2.72 Simple Delivery feature. I have large letter selected yet it doesn't change to the lower rate.
Why are my price reductions suddenly being disallowed under the Feedback manipulation policy???
So ... 20+ years on ebay and 100% perfect feedback. I'm currently clearing my late mother's house and doing charity sales on ebay. To avoid landfill, I'm dropping the price on non-selling items down low to try and shift them. Then suddenly out of now...
HELP PLEASE I NEED TO CONTACT EBAY URGENTLY
HELP PLEASE I NEED TO CONTACT EBAY URGENTLY. I'VE TRIED BUT JUST KEEP GOING ROUND IN LOOPS, NOT HELPFUL IN A VERY DISTRESSING SITUATION!
problem with a buyer
A buyer I've had recently has been very difficult to deal with, sending me a large amount of emails (always polite but with an 'edge' to them) I have been questioned on dispatch, tracking and the actual item (a sealed blu ray which took him almost 3 ...
Jamo D260 speaker
A two jamo d260 speakerParcel sizes66x40x30cm x213kg x2how is the package should be use?and which carrier and service should choiceand what is the cost?Parcelforce Express 48 about 13.63Parcelforce Express 24 about 14.83how do buy Extra Protection?ht...
Promoted listing fee even though it didnt come from an ad
I'm being charged promotional fees on an item that didn't come from an ad. These are items I've given my customers links to. Ebay has done nothing to get these sales but I'm still being charged? I'm not sure what I'm paying for? Ebay is taking a cut ...
Item misdescribed
I bought an item describes as measuring 40.00X15.00X2.00CM. On arrival, it is less than 27cm. No use to me. Seller is refusing to refund
Cheating Seller !
I made an agreed purchase price of £25 for x12 air fresheners and paid through PayPal instantly.Once the payment was made the seller then sent me another email saying that he could not now match what had been agreed and he would supply only x6units I...
Golden shred memorabilia
Why on earth do eBay ban what is consider to be a bye gone advertising piece. The world seems to have gone mad, and eBay are creating a problem out of an innocent piece and are penalising us for supposedly making one.
No reply from seller
I bought a impact wrench earlier this year it has broken and has lifetime warranty but the seller refuses to reply to my questions , any idea what I can do next .Thanks
Am i in the wrong? Vinyl stickers order
Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...
Refunding buyer
I sold an item to a buyer which has now been returned to me as they have left their registered address with eBay. I want to refund them but have no funds in my eBay balance to do this. I have tried to see how I can add funds to do this but the eBay h...
Same QR code used for two parcels
Hello, We sold two separate items to the same buyer and posted them individually. Unfortunately, we mistakenly used the same QR code on both parcels. Because of this error, only one payment was completed. The second QR code expired and payment was ne...
Item from Poland to UK (HM Revenue charges)
Purchased an item to the value of £400. Tow bar for a vehicle. Seller is based in Poland and did not see this at the time of purchase. Presumed UK. Item was due on the 16-29th and still not here. Last update on the tracking was on the 23rd Dec advisi...
eBay forces postage options for sellers - how do I change this?
I want to list a small, low value item. I want to include simple postage: Royal Mail Large Letter. Not tracked [value is small]. This costs, retail, £1.55.eBay 'thinks' I need a tracked service and wants to charge me £2.72. This is not appropriate.I ...
Resolved! How to mark an item as dispatched...
Hi, I sold 2 items to the same buyer and packaged them together - however, I'm unable to mark the second item as dispatched so am getting nagged to send something that's already gone! Any suggestions very welcome, mtia!
Cancelled order - but buyer being asked to pay
I was selling an item. Someone reached out directly to organise a sale which we agreed. But before I had time to take down the listing on eBay someone else bought it. Which was my mistake for not ending the auction in time. So I cancelled the order b...
Did not get an item
Hello. I bought mobile phone iPhone 17 pro max and did payment straight away but unfortunately I did not get this mobile and by tracking number I saw that mobile was sent back to the seller. Would you write me how I can get full refund. beforehand th...
my ebay app not working
Whenever I try to access any of my ebay pages, or if I try to login, then I get the following error message: "Invalid access token. Check the value of the authorization HTTP request header"Never had any problem like this before.
I have a payment to ebay on my mastercard statement which i do not recognise.
I have a payment on my mastercard to ebay which i do not recognise. How do i track this down with ebay?
Advertised as new - not the case
l purchased a coat from seller who advertised the coat as new, however this was not the case. The coat had an old dry cleaners ticket attached, the coat was stained and the colours had run in the appliqued area. The dry cleaners explained this was du...
Buyer Protection
On 9-Dec-25, I made a small purchase from a trader. The item was not delivered. On researching, I found that the item was delivered to an address with a different postcode. I asked the trader for a refund from and was refused on the grounds that the ...
Wrong password after changed it several times
When I tried signing in it kept saying problem try later. Tried different computers/phone. So reset password and in but when tried to view account/my eBay it asked for password and then didn’t recognise it. When through process again but same happene...
Resolved! Seller Postage Preference
Hi All,Quick question.....I have just sold something that I listed as free postage (seller pays, namely me). I expected to be able to choose the postage carrier as the seller offering free postage, but it has given Evri, whereas I would have chosen R...
I bought an iPhone 17, was not delivered and Ebay was not helpful
On 22nd Dec 2025, I bought an iphone 17. It was said to have been delivered on 23rd Dec but i didnt receive the item. I prompt brough this to ebay's attention and the lame response was that since it was marked as delivered on their website, they coul...
eBay has hidden one of my listings and I can't see how to resolve it.
I've listed a straightforward listing but eBay has sent me an email saying "We hid some of your listings: Offering to buy or sell outside of eBay policy". I've gone back through what I did and can't see the issue. I've re-posted it twice and I'm stil...
Arrived parcel I did not order
A parcel has arrived with my name on it. I did not order it. Simeone, somewhere, has made a mistake
Postage label
I have been charged twice for postage label I didn't print label but it said dispatched. Then I went in to print label and it charged me again can you help please.
Workshop Manual
How can eBay allow an organisation advertise a workshop manual by showing a book and supplying to the customer a cd rom. There have been other buyers being misled by this totally confusing advertising method which allows the seller to obtain money un...
Need Help – I bought an iPhone on eBay, it's Marked as Delivered but Not Received (eBay/PayPal)
I bought an iPhone on eBay on Thursday and paid via PayPal. The seller provided tracking details. It is now Saturday at 23:12. The tracking shows 23:12 – Delivered and Signed – NDC Parcel Hub Delivery. However, I have been home all day and no deliver...
Restricted account
Tried everything, new info, new debit card, updated addresses
Coupen decbalance5
Hi all, im a private seller. EBay has added coupon codes to some of my listings without my agreement. Decbalance5. I understand that the buyer gets a discount, but where do I stand with the money? Do I lose out or do ebay honor my original listing pr...
Resolved! Howto stop a seller with 1000-10000% overpriced items
Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...
Has eBay’s simple delivery changed ? Help plz
Hi can someone please help as I’m not sure what’s happened, has eBay change their simple delivery size limits, I can’t find anything about this on their website. I’ve used DHL simple delivery months and suddenly I can’t use dhl anymore due to it say...
Seller Scam - eBay refuse to compensate
I received a message from the seller to say that although the item had been marked as delivered within the eBay system, they realised it has not and it was an 'admin' error. They assured me the item would arrive. When the item did not arrive I sent n...
Resolved! Scam
Hiya i was recently in the market for an xbox rog ally x and found one at a reasonable price, when it arrived i received a folded sheet of card not big enough to hold the console never mind the original box. Ebay arent doing anything about it and the...
Parcel stuck at parcelshop for Evri collection.
Hello, I've bought an item on the 18th of December and it was dropped of at an Evri parcelshop on the 19th at 14:25. Since then it has not moved. I realise that it is the Chirstmas busy period and that Evri's cutoff for Christmas day delivery is at 1...
Seller fraud
Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Scammed can I get eBay to understand there? Had no right to refund the buyer. When royal mail i did
Scammers
I got scammed by an buyer He requested return and showed pictures of very old shoes I was having a conversation with an agent and he told me I need to accept the return and contact them after I get back my items How long I need to wait?I refund and ...
Cancel an order and refund the buyer
Why after canceling an order and trying to refund the buyer I get to be charged from my card? I don't find this right.
Problem with return label
The Evri ParcelShops near my location refused the return as they were unable to scan the international Evri label provided. This is a free return. How can I arrange an alternative return method or refund.
Relisting of resolved listings
Over the last few months I have had items removed for policy violations which i challenged and the items resolved in my favour - however they were not automatically relisted as eBay said they would be I also relisted them myself but again the policy ...
Resolved! Your payouts are on hold until you update your account details. Please update by 29 Dec, 2025 to avo
"Here's what we needIdentity information To keep your account secure, verify it’s you."eBay has held £230 of my money for months. I have scanned in my driving licence three times. And I have uploaded the same by two different mobile phones so many ti...
Hi - I just purchased a book for Christmas that was due to arrive to me from Texas by 24th December.
Hi - I live in the UK and ordered a second hand book from America (described in good condition) to arrive by 24th December. It failed to turn up in time and so useless for Christmas and instead it arrived on the 29th. I thought I’d keep it for next y...
Genuine item , the Listing was removed by e-bay as "counterfeited goods"?
I worked for this brand CHANEL for over 10 years and know what is real or not.How e-bay may simply remove genuine items?In past I had a couple of genuine Moncler items removed too. All of which sold on by Vestiaire later.Why e-bay employs people to a...
Resolved! Scam
Someone is advertising two camper vans for stupid money i got in contact with them and they said that I would have to pay without looking at the item and they would deliver the vehicle
Does ebay ever abide by its own stated policies?
I've just had a case where ebay closed a dispute where it was transparently obvious as to the issue. In short- I sold an item on ebay- buyer contacted me to complain that a part of the item was missing (a charger)- for this item, they are not sold wi...
Iphone 11 bought in Dec 2023
I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...
Evri delivery
Is anyone else having trouble with Evri delivery it’s always late or not at all. Customer service is non existent. Fed up with messages it is out for delivery then to be told it will be another 10 days as an estimate.
Returns
Hi, I imported a model motorbike from outside the UK and had to pay customs and tax. The model arrived damaged and although I received a refund for the cost of the model and postage, I’m still outstanding the customs and tax costs. Has anyone else ha...
item not returned back but ebay want refund money back and customer dont kno how to cancel return
Hello my customer order turbo from me 15 november and and klick tthat want return this item around 2 weeks later but he told me that want recived part and he will wait becouse I was out of stock. We send this item just yesterday and I recived email f...
Postage payments go where?
I have set the option in my selling options that the buyer needs to pay postage, yet I haven't received any of those payments, just the initial price of the object sold.I tried doing the prepaid postage label thinking that it was already paid for by ...
Help
My view in basket button has disappeared any info please .
DHL eCommerce
Driver no show on 3 seperate occassions now. How can i speak to someone from ebay please?This is sadly my first sale too
return as seller
Hi. Need help....buyer has recieved item and wants to return as the say is damaged. I have issued the returns label via ebay but buyer now says label not suitable as item is 5kg and label only upto 2kg and have said post office rejected. How to i sen...
Who's right? Seller or buyer?
I sold a switch as spares or repairs, posted, received the money. The buyer contacted me saying there is a parental lock, I've sent multiple codes and tried to figure it out, advised that there are videos on YouTube to help, now the buyer is saying t...
How to set up combined postage
Hi, I have set up combined postage on my page but it is still not allowing postage to be combined and is still charging for 2 seperate postages, can anyone help explain, I have followed youtube videos and it is still not working.
Item being returned to seller
A buyer has contacted me to say that Royal Mail didn't deliver the item I sold. My tracking information says "Recipient not at address. Returned to sender". The buyer in their message indicates they still want the item. How is it best to resolve this...
Is there no longer a collection service for oversized parcels?
Oversize has now gone back to letting us chose a courier. But it looks like they are all drop off.They list some Royal Mail option which you can change to collect after buying the label. But they are for medium parcels and the item I am selling is ov...
Selling
I have sold an item that is due to be posted by 30th December. I have contacted the buyer and advised I will not be able to send till 4th they have said this is ok will this effect by eBay in anyway if not posted by correct time?
Performative justice for seller violating policies?
I reported a seller who cancelled an auction I won because the final price was less than he was willing to sell for, and who set the transaction so it appeared I had requested the cancellation. After querying this, I was subject to abuse that I was s...
issue with buyer
Hi how can I speak to an actual agent on the telephone regarding an email I have received requesting money off item or bad feedback or alternatively sending an item back to me for full refund that I believe not to be the item I sent out. All I want t...
Peco Turntable with Controller and power source LK-55 PL-55 and PL-202 OOguage
I want to purchase this turntable etc but is the motor quiet.?other comments from different models have said there motors are noisy.Is there one that is quiet please?
Possible fraud
Hi, On the 8th December, 2025 I ordered a Jellycat Keyring. The estimated date of arrival was between the 12th and 24th December. As of yet it has still not arrived. The most worrying thing is that when I've tried to go through Ebay to track it, its ...
Hi i order un item on ebay for 70.32 pound it's took my money as well but i couldn't track my item
I contact seller he said there is no item i order how is it possible
mentioning the makes the item is suitable for
I've just had my knuckles wrapped by the ebay police for stating which makes a turntable mat would be most suited for.I think running a selling site is a bit different than actually creating attractive informative adverts. What do you fello sellers t...
EBay Seller Support Meeting: Last minute cancellation without notice
Having recently been asked to schedule a 1:1 meeting seller clinic with a marketplace advisor, this was scheduled today at 2pm. Having agreed, prepared for the meeting and allocated a few hours to review, the meeting was cancelled at 2pm by the EBay ...
Counterfeit Jellycats
I bought several Jellycats for my daughter’s Christmas and they have turned out to be fake.I have reported these listings but EBay have said that all the listings are not in violation of their policy.I have asked the sellers for refunds and am gettin...
Non-receipt of goods
I ordered an item as follows: Order date: 22 May, 2025 Order total: Order number: 02-13117-61009 £13.20. The person I ordered it from had an operation on her hand and was unable to dispatch the item, but did refund the postage. I said that was OK and...
Purshase of sign
I purchased an enamel sign which turned out to be a modern copy.I elected to return the item and just ticked incorrectly ordered,The seller had a no return policy so E bay said no and closed the case.It appears i dont have an appeal available.Anythin...
Postage Help
When posting an item for sale, simple delivery shows for 2 seconds and then changes to collection only. It has no option to change this on the page to simple delivery. I have removed collection from my business policies but this hasnt stopped it bein...
Resolved! ebike sale,i wish to sell my gtech ebike
I tried to list my ebike ,which i done succesfully last year but had little interest,i tried this morning but was declined something about urlo which i dont understand,there seems to be other used ebikes on ebay is there something im doing wrong.best...
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