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Seller News: June 2025

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Revised feedback not showing

Can someone help me please as I am slightly confused. My buyer wrote to me after receiving my item and apologised that he'd accidentally left neg feedback, so could I send him a revision form and he would sort it out to positive. Did this and ebay re...

Evri determined to lose business?

There seem to be many more stores refusing Evri Items for collection, Item I sold was marked as Return to Sender but just vanished. As it was sent through ebay simple delivery after a couple of weeks Buyer was refunded and I was credited with the sal...

Non payer still has 100% positive feedback.

Why can't I give a non paying time waster negative feedback? It really isn't fair on other eBay users. It appears on non paying time wasters profile, that they are reliable, with 100% positive feedback. There doesn't seem any point to a feedback syst...

Resolved! Not so Simple Delivery

I spent over an hour this morning trying to get a label to send a parcel. Ebay did not take into consideration that the Isle of Wight does not have an Evri outlet. They pulled out a year or two ago after many problems.Having sold an article, Ebay giv...

Delivery contact email is invalid

Hey, I’m selling an item which the buyer has now paid for and the shipping label is ready, however, when I try to view the label it says “it was not possible to generate the label. Delivery contact email is invalid.” I’ve asked the buyer to confirm t...

Coat

Can someone tell me why i ordered a coat off the "original" brand and when ive called to recieve an update of why i ordered it on the 29th and 2 days theres been no movement all it says is order details recieved and still no coat recieved by the depo...

Shoes

Hi How come some products take a long time to arrive please? I understand if something is coming from abroad it takes longer but items shouldn't take forever I mean several weeks. Please advise. Recent buyFootwear.

Negative Feedback regarding postage

I sold an item and the buyer paid, they then contacted me to say they would like to collect as they don't live that far away, they asked if I could refund the postage. I said this would be fine and instead of refunding I would pay them the amount in ...

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Buyer feedback

As with many posts on here relating to the same subject (feedback relating to buyers), it is nothing short of scandalous that the only option available to a seller giving feedback on a buyer is “positive”, when feedback by a buyer has the options pos...

Draft Listing

How to stop eBay reminder emails insisting "complete your draft listing” (for item I considered buying, not selling).

Negative feedback not remove and incorrect decisions making, AM BANNED, eBay watching out over us?

Negative feedback not remove and incorrect decisions making, eBay watching out over us?EBAY DIDNT CHECK MY MESSAGES, I NOW HAVE ANOTHER NEGATIVE FEEDBACK THAT SHOULDNT BE THERE!!! SO I DID WHAT ANY SELLER WOULD DO, CONFIRM WITH THE BUYER IF HE/SHE WO...

Negative feedback received as a seller

Hi allI need the help and experience of the community regarding a frustrating issue with a negative feedback I recently received. I am a new and relatively young seller, and I started this business on eBay not long ago. In just a month and a half, I ...

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Negative feedback for late delivery

Good Morning, I have just received negative feedback (my first) for late delivery. Buyer purchased on Sunday I posted on the Wednesday and it was delivered on Friday 3 days earlier than the estimated time on the original listing. The buyer expected t...

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Feedback

I recently bought 3 times from the same seller, none of them were any good for what they were supposed to be for, so I left honest 1 star negative feedback, the seller then msg an said if I revised the feedback to 5stars they would refund me 30%, eve...

Feedback issues

Why is it that when we buy multiple items from a single seller, they get feedback for every item in that purchase yet we only get a single comment for the full purchase rather than feedback for every item we bought - seems a bit unfair to my mind

old reviews

I haven't used ebay for a while and my 300+ positive customer feedback reviews seem to have been archived. This leaves me currently with no seller track record. Can I get Ebay to show them again?

Dead water lily plant

Purchased 3 water lilies. £14 each 2were great but one was poor and has died. I’m trying to contact the seller for a replacement but can’t contact him. Can’t find a telephone number or contact him via email. Anybody help please?

Advise Negative Feedback & Strange buyer

HICan anyone advise. I sold an item 17.5.25. Contacted buyer saying it would be in the post the next day. Had the following message back " Greetings, and thank you for the info. I shall leave feedback promptly as usual when it arrives with me. Blessi...

Qr postage

Sold two items. Received the postage qr codes to take to courier Checked to see who was delivering it - one was Royal Mail the other evri. Went to post them next morning.., qr codes gone ! And shown as dispatched. *bleep* ! So I had to pay myself for...

Seller Keeps Removing My Negative Feedback!!!

I bought some Topps Chrome 'Refractor' cards from seller, only to received standard base cards. I complained to the seller, who claimed they were 'silver refractor' cards, even though 'REFRACTOR' was not stated on the back. They were clearly standard...

Feedback

As private sellers of little significance we have fully embraced simple delivery. It is fair that customers can decide their shipping cost and provider. This being so it is very frustrating that this third parties performance, in the negative, can be...

seller feedback not visible

Hi would anybody know why when viewing my listings/account and viewing feedback it says no seller feedback to display (or words to that effect) but i have lots of good written feedback i have tried viewing logged in and out. I have contacted ebay sev...

order not found

I recently bought an item for which I have now been asked to provide feedback but when i have clicked on links it states order not found and its not showing in my purchase history. I have tried garage as it was a van part but still no luck. I need to...

Seller Feedback

Very few sellers leave feedback.As a buyer , I only leave feedback once a seller has left feedback for me.

Query on selling

Hi, I sold a Dock and Bay beach towel at the start of May. I have just had feedback in which the buyer says they are returning the item because it didn't have a power cable and they didn't see this when they bought it....Any idea where I stand here. ...

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Evri Post

Am i the only person who thinks that Ebay using Evri is a very bad choice? That company needs shutting down. I have had a fair few items i have sold go missing or stolen by the people who work there. They are an absolute disgrace of a company.This ha...

Resolved! Disability discrimination

Hello,so I ordered the large item that arrived in awful condition. After rude messages from seller and escalation to eBay finally got a return label. Now despite eBay promises they will ensure collection, seller issued a label only and they expect me...

Ebay Seller cancels order and then blocks my accounts so I can't amend the address or leave feedback

There is an Ebay seller who I am trying to purchase a barbie doll from but each time the seller cancels the order over address issues and then blocks my account so I cannot amend address. The first time I used my account then used my husband's accoun...

Neg feedback removal

I was left four counts of spiteful neg feedback 3 months after the transactions, the buyer in this instance did not pay so ebay gave me the option to cancel an relist which l did, ebay policy states they will remove any neg feedback left if the buyer...

Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST

Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...

Coupon not received

I recently sold a product above £10 on tuesday as i was told id receive a code for £50 off on an order worth over £125 and i have not received it yet and i am wondering if any of you have any knowledge?

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Selling hatching eggs?

Hi everyone, I was looking for a little help regarding the new policy on selling hatching eggs in the UK now? apparently Ebasy has updated its policy and will no longer allow users to sell hatching eggs? I wanted to know if anyone knew the reason beh...

Packlink eBay overcharging

Hi all, after years of Royal Mail use I’m now forced to use Evri. I posted an item weighing less than 200 grams and they want to charge me extra saying it was 4.3 kilograms. Absolute none sense but because I trusted them I didn’t take photos of the i...

Non paying buyers

Why can’t I leave negative feedback on the buyers account after they refused to pay???buyer made ridiculous excuses to get out of the auction and I’m out of pocket

Positive comment in Negative feedback

I have received 3 of my last 4 negative feedbacks as positive comments. Clearly the buyers have been making errors. After reading ebays policy it clearly states that a positive comment under a Negative feedback is a breach of ebay policy and will be ...

Sellers limits

I’ve been a member since 2008 although I have not sold anything on eBay for quite some time.I was hoping to be able to list an item the price of which far exceeds my limit. Is there some way in which I can increase my limit? Any advice would be grate...

Feedback page not working

Hi, I've recently begun to have issues with accessing anything beyond the first page of Feedback received. I can’t access feedback left to check it or anything regarding received feedback from page 2 onwards. I’ve logged out and back on and have refr...

EBay full of Scammers

Too many idiots now on EBay ruining this platform.Amount of times winning bidder does not pay up becoming so frequent that you can’t sell stuff here anymore. Also buyers not being honoured with their winning bids due to dodgy Ebayers is also becoming...

Search purchases

Great that I can find purchases by year but I buy many many items per year and I don't recall what year exactly it was.So the purchase history search facility is a bit totally useless don't you agree?

Only given a partial refund

I am sure this is not legal, I purchased an item that only worked for a few weeks. The seller offered me £3, althought that was a fraction of what I paid. However, I returned the item with a picture requesting a full refund and the seller fraudulentl...

Malicious Feedback Removal

I am trying to have some malicious feedback removed from around a year ago - I thought it had been removed but it seems that never happened. It’s completely inaccurate and unreasonable as I gifted her two further items and had to wait an inordinate a...

Messers

WHY CANT SELLERS GIVE THE MESSER BUYERS NEGATIVE FEEDBACK BUT THE BUYERS CAN !!!!??? HOW THE DOES THAT WORK WHEN SELLERS GET MESSED ABOUT SO MUCH !!!!!

FEEDBACK

Why does eBay keep badgering me to leave feedback when I'VE ONLY JUST ORDERED THE ITEMS. Just use a bit of common sense and leave a SENSIBLE GAP BETWEEN BUYING AND THE REQUIREMENT TO LEAVE FEEDBACK.

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Feedback

Hello to everyone, I would like to ask you about my feedback can You tell me why I have positive feedbacks and the percentage Is lowest thank Yesterday ? I was 93% and today 92% about feedback why please can someone tell about what for ?My Kind Regar...

Resolved! Bidding fiasco

Recently I was bidding on an item. Went into watchlist, that said I was the highest bidder. Followed countdown from 3 mins to zero, when it reached zero, I was told I'd been outbid, how can that be. I'd had no notification that someone else was in fr...

Feedback on Buyer

I have been dealing with a difficult buyer. I am a private seller. From day 1 he has complained about an item that I sold with a declared defect. From day 1, I have said that id he wasn't happy then send it back and I'll refund him. This he failed to...

Resolved! Negative feedback removal

First time having negative feedback after over 100 sales. So buyer left a negative feedback saying 'not received as describe". It is a talking and giggling soft toy. Buyer said the talking mechanism is not working (inaudible). I have tested it prior ...

Positive Inapropriate feedback

A seller has left me positive but inapropriate feedback. How do I get it removed? Tried to contact ebay but that is vertually impossible. Tried to remove it but seems to be for negative and neutral feedback only. Has anyone had the same experience? T...

Can I change feedback that I left?

HiI bought a ring. It was stated i. The listing that it was 18ct and the seller assured me that it had been tested as well. When it arrived, it looked good-better than I expected. I keft positive feedback. The next day, though, with a magnufying glas...

Seller feedback

Just noticed someone gave me negative feedback in January. How do I remove it? He won an item and didn't pay for it then left me negative feedback stating he didn't have the funds to pay? Thanks

Age Verification Stupidity

I tried to 'Buy Now' a workshop tabletop electric planer. I really needed that exact model and the price was perfect. When I attempted to buy it, eBay popped up an Age Verification window because it's a bladed item (like what teenager is going out wi...

Refunded by seller but tax is kept by eBay?!

So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...

Automatic feedback

While i'm only a private seller getting rid of some personal possessions, I still try and look after my customers and when I get feedback it covers a lot more than 'yes, the item was delivered' which is basically all the automatic feedback will say w...

Feedback

I have been selling on Ebay for over 20yrs but just recently my feedback has dropped to 98.3 even though I get great feedback from people. I have never been lower than 99.6 until the last 3mths. I'm so fed up with ebay I'm going to leave! But I also ...

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Return rejected and I can't leave review.

I bought an extendable curtain rail that doesn't extend. I messaged the seller a few days after I had it and tried to use and said I'd like to return, but she didn't reply. I was confused about how I return it without their help, and when I found how...

ENDED items list now contains SOLD items?

I had a few problems recently when I received bids on a couple of items I could not find. Looking back through my sales history I discovered I sold them a few weeks ago so had to close the auctions as I only have one-offs for sale currently. I then c...

FEEDBACK

When we have had our item come it use to be 7 days to give feedback NOW EBAY on your back as soon as item has arrived give us some time to try our items out we buy .OTHER WISE I WILL STOP LEAVEING FEEDBACK FOR ALL ITEMS I BUY

Reporting a scammer

Hi, I listed a conservatory for sale. To cut a long story short I sold to someone who contacted me via the Ebay sale but we settled privately and I removed the item. He was a scammer....previous feedback comments confirm that he did the same to other...

EBay won’t remove feedback despite global sale

I received my first neutral feedback after years of being a positive ebayer. The sale had gone through the global shipping programme and I had done everything required, even posting it the very next day. The item still arrived late with the buyer, th...

parcel

I got a parcel this morning never ordered it don't know what to do. I contacted Ebay said they can't do anything wait and see if someone contacts me gave the senders address can't find out who seller is. If I don't here anything keep the item.

false feedback has been given

hello i have recently been given negative feedback by a buyer who states that the item i sold stinks of cigarettes however i have never smoked nor as anybody else in this household and the item was sold from my private collection so this is impossibl...

Combined postage

Hello,I purchased 4 pin badges from a seller with each item costing £2.99 postage. There was no option to request a total in the basket, so I made a full purchase with £11.96 postage paid and an immediate message sent to the seller to request combine...

Selling the same item

I bought some car cleaning products from a seller and got a good deal unfortunately he put everything in a box without packaging numerous bottles spilled there contents seller failed to accept responsibility for his actions I left negative feedback a...

Selling

Can’t anyone shed any light on why it’s not letting me post my item to sell? It’s my first listing I get all the way to end then it says to confirm account etc I do that and it always says error try again later I’ve been trying for ages now any help ...

ebay is messing around with buyers money by posting fake sellers/non updated /deleted seller account

ebay has messed up with my purchase as they have posted a fake/deleted seller account for shopping. they have deducted my money on 24 march and still no respond nor my item arrived though i reported it on time . I am gonna report against ebay on fina...

If we are now PAYING for buyer protection, why is eBay STILL removing negs?

Why is ebay still removing negs from any seller who contests them? They are taxing customers now for.. I mean charging customers "buyer protection" ?! Referring to negs btw which are legitimate and meet eBays own policies (technically they can remove...

Resolved! Scammers alert

I recently ordered an f30 wind deflectors and received wrong item. Which was for f10.Returned the item successfully and ordered again from another seller. Again got the same thing. He didn't return it, instead offered me half refund with the item. I ...

Failure of Ebay to review favourably a decision to delete negative feedback from a buyer

At the end of February, I put on Ebay a number of diecast models that I have collected over the years and have now decided to dispose of them. One item was bought and posted off by me by Royal mail (UK). The parcel was delivered to the buyer and upon...

Feedback

Seller saying they will only refund me if I remove negative feedback.Can't contact ebay as chat function not showing as available and report seller option reports fault.

Feedback

Hi, so what’s everyone’s thoughts on feedback. I buy something & I pay for it straight away. But the buyer expects me to leave positive feedback first ! Why ?

Seller insults

I bought a Gas Safe Locker, from a seller. I noticed a bit later that they were using Evri as their courier, I informed them that if I had known I would have purchased the product from somewhere else.. The seller then complained about me leaving nega...

Can’t contact seller

Hi!I recently purchased an item from a business page on eBay. I want to contact the seller as I’m not happy with the quality of the product. When I follow the link in my email and click ‘contact seller’ or ‘leave feedback’ it t takes me to a page to ...

Resolved! Feedback revision request

I recently purchased a bag which was as described on receipt and I left positive feedback. The bag started fraying/the stitching noticably unravelled after just 1 use & I requested a feedback revision request form from the seller & attached photos of...

MC011

I received an MC011 restriction last week and provided all the requested documentation, including the tracking numbers for all items. However, three shipments were lost in transit and buyers were refunded. eBay advised me to wait until all items were...

Unfair negative feedback

I sold a centrifugal juicer which was clearly described and photographed. Someone brought it and left me negative feedback because it was not the pressure cooker they wanted to buy 臘‍. They have then left me a one star review because my juicer is not...

I gave an honest review regarding an item

Hi, I have not used this section before, but I have not gotten any joy looking up eBay's help on this subject? I left feedback regarding an item that broke immediately. I was honest and mentioned that the seller did deal with me promptly and refunded...

Cancelling a negative feedback

A seller sent me a wrong item and wouldn't replace it with the one I had actually ordered unless I would pay to return the one he had sent, which is a pair of mobility chair batteries, which are quite heavy and would be costly to return. I don't beli...

Removal of negative feedback

My buyer agreed to remove negative feedback, so I sent a revision of feedback to EBay.EBay have sent message to buyer saying 'Feedback not available or not eligible for revision'Why?How do I contact Ebay direct?Thanks Elaine

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royal mail

just asking, there seems to be no complaint process...member for 5 years. only use royal mail when there are no other options as usually use yodel.recently i have had 3 large parcels to send every single one royal mail has contacted the buyer and ask...

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Feedback

I purchased an item 27/2/25. Received 17/3/25. I had to travel to sorting office and pay because seller did not put on enough postage. Sent photos to seller. Seller raised issue with ebay Customer Support who found in my favour and issued me with a r...

Resolved! Neutral feedback - seller wants it removed

I bought two items from a business seller. A day later the seller messaged me that there was an issue with the items and they could not be sold, so did I want a refund.I asked for a refund and it went through a day or two later.I left neutral feedbac...

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feedback

Hi i bought an item as a guest but i cannot leave a feedback even if i log in to my account ? can anyone help how can i ?

Negative feedback unfairly removed

I have had a bad experience with a lying eBay seller who tried to refund only half of my money when the faulty item was returned.I left appropriate feedback,no vulgarity,no lies, just honest comments with pictures to prove but eBay removed the feedba...

Age restricted items...race to the bottom ?

shoes...stamp on a person...v dangerous..!clothing...used as a garotte...!anything heavy.... blunt instrument !? the person using the dodgy item is the problem..me...21 yrs on ebay, 100% rating...only use paypal, for data separation reasons...so why ...

Nightmare buyer

I've had a proper nightmare experience with a recent buyer. He bought an item and upon receiving claimed it wasn't working - a total lie. Sends me a stream of abusive messages demanding a full refund. I decided to check his feedback, and lo and behol...

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Negative feedback

I have recently sold a couple of items which have received negative feedback for not being as advertised. This was not intentional and never had negative feedback before. both buyers though did not contact me before leaving feedback but just left neg...

Why can't Sellers provide neutral or negative feedback against Buyers purchasing items?

I can't still believe that eBay hasn't given sellers the right to put their own voices in through feedbacks because when the buyer actually the center can't seem to put a neutral negative feedback regarding experience they had with the buyer. It's ri...

Seller feedback looks odd

Hi, i'm not sure if i'm being paranoid but this sellers feedback looks off to me....mathewlukerhttps://www.ebay.co.uk/usr/mathewlukeror is there a reason for so little feedback visible. thanks

Feedback

Why has eBay changed the customer payment, people are complaining that they end up paying more for items than they are listed for. I nearly lost a sale because it was more money than anticipated

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Why was my order cancelled

I ordered 40 pieces of coffee cup, last night and this one I was told my order have been cancelled without any reason. Now I’m confused and pain. those are gifts for my church members for this coming mothering day which is on Sunday 30/03/2025Order n...

Changing account from Business back to Private

I want to change my account from a business account to a private account. My sales history can show that I am now only selling second hand bits here and there (mostly for my dad). Is this possible? I don’t want to start again as a private seller with...

Resolved! Buyer bought item just to leave bad feedback!!

I'm a reseller and I won a beautiful dress in an auction that I planned to resell. It was a bargain and I know how much they go for when listed well.After I listed it I had a message from the bidder who lost out to me in the auction pressuring me to ...

Resolved! Negative feedback

Hi everyone I just wish to let everyone know about the negative feedback removal eBay has. I was selling an item guy was highest bidder 20 minutes before end of auction he messaged me to say he wishes to cancel his bid. I explained that it’s almost e...

Negative Feedback

How do contact eBay about negative feedback left when you dont agree with buyers comments for negative feedback. It feels like buyer can comment and seller has to accept it no matter what.

Whitening toothpaste

Twice now I had a message from eBay stating stop using these items as they are unsafe now seeing as this is called negligence and I would like more than a refund. What do you think I should do? Next

eBay asking me to verify my bank account, whilst withholding my customer payments

Hi folks, Is anyone else being asked in the eBay app to verify their bank details? My funds are being with-held, despite me having the eBay account for 21yrs and my same bank for over a decade. They even moved funds into it on 4th March 2025, so it i...

fasle automated feedback

I paid for some goods about a month ago, wasn't expensive so just been waiting. Contacted the user to check on the status 2 weeks ago but not response. I have now raised the request through eBay.The status is still 'paid' so not marked posted or deli...

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Resolved! SHOP

Hi , I've had a transaction that came up on my bank account that I don't recognise. I have reported this. Is there anyone that have had dealings with Can you help . Wendy

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Negative Feedback

I won an auction and paid for the item immediately, the seller then demanded £300 more or they would refund. Obviously I took it to eBay and heard nothing back, i have now been refunded by the seller. I decided to leave them negative feedback stating...

EBAY isn't working full stop

So many glitches recently, as soon as I get my refund for an item that went missing I'm leaving. Getting the details of sellers I like and will buy directly from. No actual customer service, was my account hacked or is it just bot nonsense? Whatever ...

Requesting feedback

Am I unreasonable to expect feedback ? I recently sold a handmade faux fur gilet & bag and left a thank you feedback to the purchaser and politely asked for their comments as I wanted to know what they actually thought of my work. No feedback receive...

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Feedback what Feedback?

Where is my Feedback? I use to receive lots. Now I don't. Do you only get `Feedback when Ebay eventually sends the money through for sold items. One buyer did post 3 lots of feedback to me but on my total feedback only shows one. Has this always been...

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Listing Violation Help

I’ve been trying to sell a large comic collection and was offering both collection or shipping. But due to the size and weight i couldn’t specify the price of shipping as whatever option I picked the shipping was too expensive for the category.so I a...

feedback removed

my negative feedback has been removed against a seller who provided a nightmare experieice, nothing personal was stated and nothing othere than i had a bad experience with this seller, he has left negative commet on my feedback which hasnt been touch...

Resolved! Seller instantly cancelled item I won on bid

I won an item on bid, which I’d say was on the low end. The seller instantly cancels the purchase and I can’t even leave feedback because I hadn’t paid. From what I’ve seen this is a regular occurrence on bids that are lower than sellers expectations...

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