Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Cancelled an order - Buyer bought evri postage - Seller still charged
I had to cancel and order for which the buyer bought an evri label. As the postage is bought by the buyer, I unfortunately cannot cancel the label on my end. I have processed the refund for the customer but note that my account has still been deducte...
Buyer opened numerous item not received disputes - how many defects?
Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...
Funds still on hold
Hi, Hoping someone can advise, I sold an item on 12/5/25 which was successfully delivered on 17/5/25 and been no issues reported, however, I still can't withdraw the money from my eBay account. Anyone experiencing the same?Thanks
Listing price has added more than the Buyer Protection Fee
Price set at £14Buyer Protection is £1.28Total Item Price is £15.28P&P (£2.70) is FreeListing Price is £18.08Am I missing something?
Purchasing a Vehicle
I recently purchased a vehicle from an E-bay seller. After asking and reading the listing, I understood the vehicle to be in roadworthy condition with a long MoT. As I live a long distance away from the seller's location, delivery was arranged and pa...
Simple Delivery only option. Item is over 20kg
Hi. As the title says. I routinely would sell items that are over 20kg. Typically less than 25kg but bundles of board games I ordered from Kickstarter before no longer wanting them, or similar bundles I have enjoyed for years but want to make space. ...
ebay doesnt let me set "no return" on any product I sell
After I changed my account type to "Business", ebay doesnt let me to set "no return" for any products. Does anyone face similar issue?
Posting
Have been charged for postage label by eBay despite sending the item earlier by different method and NOT wanting a label.
How to inform eBay that I've returned an item I bought
I used a QR code to return a purchase via Royal Mail. The seller is aware that the item is being returned but I am getting reminders from eBay that I need to send the item back by June 18th. I can not see where I can tell eBay that I've I have return...
Simple delivery
How do you turn simple delivery off. I like to send special delivery for my items and choose how I want to post like I always have. I’ve deleted all of my listings because of this.
Advice on buying pls
Hi guys what advice you can give me ? Last 2 days I place an offer for 1 watch , the offer was accepted, the eBay take the money from my account whiteout my permission, I didn’t notice that in the same day I pay the watch whit different card , the pr...
Option to send invoices has disappeared from Options menu
The option to send an invoice to a buyer has disappeared from the Options menu. This is essential to offer a postage discount for multiple purchases. Are other sellers having this problem and are Ebay aware of the issue? If so, what are they doing ab...
Resolved! Contacting eBay for miss sold items
I have been miss sold an item which I was asked for which vehicle I require them for they are totally wrong now the buyer is saying that’s what you ordered this may be so but on his say so I’m in England he’s in USA so it’s a lot of money for me to r...
Custom Postage - how do I choose it?
In some of my listings ebay has changed the custom postage over to simple posting, I dont want simple posting I want to choose custom postage. When I spoke to the agent they are saying it isnt a option unless you are a business account.... it is evid...
simple delivery
This simple delivery is a joke. I don't have a printer and haven't a clue how to scan a QR code. Last night I had to scrap a draft of something I wanted to sell. After twenty years it seems my selling days on ebay are over. And I won't even start my ...
Buyer was overcharged postage - can't speak to anyone, can't refund the full amount
I sold an item (2 DVD case sized items) which should have been within Large Letter, and was identified as such by 'Simple Delivery' (I have sold the same combination of items before for this price range in the olden days). My buyer has however contac...
VAT
Purchased an item of clothing for £123, excluding £11 delivery fee. Yet being charged VAT. Postage is Lithuania to UK. From what I am aware VAT is applicable over 135, of which the item is not. Please help
Simiple Delivery, dumb af!
I contacted eBay a few times ever since SD was introduced. There was a time that sellers can select a customerised delivery option. I sold an item today and my buyer wished to pay extra fees for RM's Special Delivery, and I realised other delivery me...
Change return address
I've just sold an item and when I generated the postage label noticed it was my old address. I have since changed my address in the app but don't seem to be able to change the postage label to display my current address if it needs to be returned to ...
Payment
My payment is scheduled to be paid on OC3819. What does that mean?
Did not receive Pop up bivvy went to wrong address and family not friendly
No went to wrong address and family not that friendly
Payments
Hi community. I sold an item, will I recieve the payment directly into my bank account?
My client brought an item. Tracking says it's arrived & has gone from her doorstep
As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...
Ebay Ban for life- is there a formal appeal process.
Hi, my son has unfortunately received a ban for life from ebay. We think that this is beause he set up an account when he was 13. Now he is 18 he set up a new account and was immediately banned. I have been trading on ebay since 2005 and have passed ...
printable ebay reports
Are there printable versions of the HTML ebay reports?
Age
Age verification. But l don’t have a credit card card
Returns
Hi, i ordered table on 2nd june and i didn't like the table and ask seller for refund. Already returned it by my self and not seller is not answering, first he said he will give a refund once he received it , i already sent tracking details too and t...
Feedback,new eBay members with 10 or less leaving negative feedback
Hi all just a suggestion for eBay I’m a business seller and just recently I’ve noticed that a few new eBay members with less than 10 feedback seem to be just leaving negative or neutral feedback without messaging or even asking for a return request ,...
My buyer has paid for the item and has now requested collection in person and has already collected
My buyer has paid for the item and has now requested collectionnin person. The item has been collected. How can I inform that the item been colleced, cancell delivery option(to print delivery label) and received money?
Resolved! Simple delivery how long do you get from printing to posting ?
So....first time using the simple delivery , I sold 2 items over the weekend and as usual printed out the labels at home ready to pack and post when post office is open on Monday ....but it says on the email label that I have to drop them off immedia...
Business account
I already have a personal account for buying and selling which I want to keep,can I set up a business account separately
Resolved! reviews for multi-item purchase
With stamp purchases, one often buy multiple stamp items from a seller who combines the items into one package. Often there may be 20+ items. eBay does not seem to have a good mechanism for reviewing these items easily, but wants a buyer to fill in a...
Resolved! Buyer protection for DIY parts project
Hi there, I'm selling an item on eBay which is a DIY electronics kit and the buyer has paid for buyer protection. The problem is, there's a good chance the buyer could break the item if he's not careful. How do I protect myself if the buyer decides t...
DISCRIMINATION
eBay makes special offers (£10 discount) to those who can use an app, but for the visually impaired such as myself, who cannot take advantage of these offers, this is surely discriminatory practise - but they make it so difficult to contact them abou...
issue with postage
The same buyer bought 4 books from me and they combined postage for 3 books and then paid separate postage for the 4th book. (Don't know why !) I posted all the books in one parcel, as they were under the 2kg postage stated and I thought that I would...
Klarna code not working
Hi all, I received a notification today that if paying through Klarna I can get a tiered discount (spend so much receive so much off) however when I choose to pay by Klarna and enter the code that appears on the eBay homepage it just says the code i...
Can a classified add be amended ie text & photos before re-listing?
Can a classified add be amended ie text & photos before re-listing?
Resolved! Can't contact seller, as it won't send my message to them
I have tried to message a seller but it won't send my message to them. The screen changes as if it is going to send it, but it never finishes. This seller is only doing collection for their item, so I am trying to find out what might be arranged if I...
Where can I find a way of printing out a label for a buyer who wants to return an item to me?
I sold a bag but the buyer has changed her mind so I refunded her and covered her return to me but she says I need to send her a returns label but I cannot find this option anywhere. It’s driving me bonkers with frustration
Simple delivery - still a ripoff on low cost small items
Would be helpful if e-bay actually produced a full list of items which you could opt out of simple delivery for. Tried to list something which appeared from the short list like it should be but no option to put my own postage rate in. It was only a 9...
Cannot withdraw funds
I am unable to withdraw funds from my ebay balance. I keep trying but told there was an error. The automated chat help has been totally useless! Any ideas?
Simple delivery
Today I listed an item for sale and discovered the new simple delivery with no opt out for ‘custom post’ like it had the last time I listed. I usually send by Evri and use the cheapest option which for most items is £3.68. Now eBay have listed my jum...
Has anyone noticed, the ebay website....
Loads like "that" But when you navigate the community site here, second-reloads turn into 5-second reloads. I guess we know where ebay is putting it's extremely limited web server resources into. Maybe they need to increase fees to cover their narrow...
Resolved! Simple postage!!
So it seems eBay have accepted 30 pieces of silver from Evri to try and strongarm sellers in to using their woeful courier service! I have been caught out when it first appeared, but started listing with advanced postage options to avoid this headach...
Resolved! Restriction on my account
Hello ,How can i reinstate my account when eBay put indefinite restriction on my account. I have talked with many of their agents on chat but no one is wiling to resolve my issue.what should i do.?Can anyone help me in this regard?Than you in advance...
Buyer can't find the return label
A buyer wants to return an item,but he can't find the return label sent through ebay.
Potential Buyer
I’ve a potential buy who would like to view a expensive item I selling before he buys and pays how can I let him have my address?
Does anyone have the customer services 'have us call you' telephone number please?
Does anyone have the customer services 'have us call you' telephone number please? I need to speak to a live agent urgently.
How to list with free postage?
Pulling my hair out here (at least, what's left of it....). I've been selling for 20 years but the recent changes are driving me to distraction and likely to drive me to another platform. I'm trying to list with free postage but when I select 'postag...
New posting batcode
Hicould you please send me a new code to post an order.My husband screen shot it to post yesterday which unfortunately didn’t work it’s gone off my phone & showing as dispatched
time away
The time away says a time then GMT -7 ?? so if I pick midnight does it start at midnight or 7 hours earlier at 5pm ?? unclear
My E scooter broke down
Hi Ebay Community, I have purchased an e scooter back in September unfortunately it's handel got seperated. I have tried contacting seller but the massage is not delivering to the seller. What do i do now. Apparently it's within the one year of purch...
glasses
i sold some glasses packaged good have photos and now they are trying to get a refund and the damaged look awful it looks like they have damaged the glasses what can i do here?
Where is the option to opt-out of ‘Simple’ delivery for low cost small items?
I see that I am not the only person who is sick and fed up with this so called ‘Simple’ delivery, which causes me to have to pay far more for postage than was the case before. eBay state that items under £10 that are letter sized (in selected categor...
Postage overcharge
Postage costs should be determined by the size and weight of the package, delivery service, and distance. However sellers are disregarding this and charging much much more!
How to contact ebay? Seller says it delivers to Portugal. Ebay at checkout does not allow it.
How to contact ebay? Seller says it delivers to Portugal. Ebay at checkout does not allow it.
Faulty item
Bought a shaving fork at the end of Feb and its sapped in places . Have tried contacting the seller twice (a company ) but no response so not sure what to do
What Do EBay think they are doing !!!!
Yet again Ebay are self imploding with ridiculous changes. First we had the sellers/buyers protection fee added to increase the price of items that we sold . This was hidden behind the removal of sellers fees but made all sales more expensive. Now wh...
"Simple Delivery"
The new system is useless. I have been selling on ebay for over 20 years but will have to stop if they insist on using this useless method. I have sold many valuable items (£100+) and always use Royal Mail special delivery as this guarantees next day...
Emailing a buyer
Emails not reaching a buyer
Buyer wanting to send a £250 gift card to receive funds on hold
Hi a buyer has bought an item and has askec if ther payed an extra £270 if i woikd purchase a £250 itunes gift card .now getting emils from ebay wanting proofs of purchase of gift card to release funds on hold .any help pls
Ebay becoming ineffective and alienating sellers
Ebay seems to have a death wish these days. Its becoming useless. The "Buyers Protection" scam was the start of the rot. Buyers have never needed this "Buyers Tax" ever before. Its just a con to bleed more money out of its users. People aren't stupid...
Time period to open not received item
Hi. Is there a time period where a buyer can't open a not received case. Just had a buyer message me saying their item hasn't arrived from 10th May 2024 !!!! Told them to open a case against me, but surely this won't be able to happen considering the...
Just wondering if eBay has lost the plot ?
I have previously bought jigsaw blades, bandsaw blades and hacksaw blades, with no issues at all.Today I logged in to order some replacement bandsaw blades, from the same supplier I used last time, in 2022, yet the system indicates I have not bought ...
Does "Goods Will Not Fit" always "Buyer Remorse"
If I had purchased a pair jeans size medium (waist 34) and when they came, they did not fit, or a shirt with an advertised collar size of 16" and when it came, it was too tight, should I expect a seller to be willing to pay for the return postage and...
simple delivery
as a seller for many years this system is useless and i will no longer be selling on ebay because of this, terrible addition from ebay, just awful
First time shipping,
Was just wondering what the steps are for delivery through custom delivery, I have never used eBay before and I think I’m a bit in over my head as I have multiple items up for sale.
not allowed listing due to this msg
It appears you’re listing a forward-deployed item in a country different from your registered address. My address & selling country is in the same country. any ideas please, thanks P
Multi items with separate QR codes
HiI have sold 3 separate items to the same buyer and packaged all togetherThey all had separate QR codes. However only one QR code was scanned as they were in the same package.This has resulted in only one item showing as delivered and the other two ...
Six digit code
My buyer made an offer on an item which I accepted. He paid through eBay. Due to bulk I had specified in the listing the item was collection only and the buyer confirmed he would do so. We had an email exchange through Ebay to arrange collection and ...
Items removed by ebay
I have two items that were removed because they contravened eBay policy. They are in my ‘ended’ list but I cannot do anything with them. I would like to relist them or if not possible for them to be deleted. They are – Estee Lauder - Perfume block - ...
Item delivered to a safe place - buyer says they can't find it
I sent an item to a buyer via Yodel. Tracking shows as delivered and the Yodel courier left it in a "safe place" which was among some plants in the garden. I found a photo taken by the courier and sent it to the buyer but they say it isn't their gard...
unable to bid
Tried to bid £75 on a laptop this afternoon but when I went to "Review Bid" it errored and suggested contacting eBay developer. Meanwhile the auction ended and the laptop sold for £51 ! I am well p!ssed off. I am hoping to bid on another later but ha...
New “simpler” postage rules are not flexible.
Hello all, Do we all feel the same?I wanted to share some concerns about the new “simpler” postage rules recently introduced by eBay. While I understand the intent to streamline the process, the new system feels too restrictive for both sellers and b...
Credit card
I tried to enter my credit card exp date but it tell me it's the wrong date
Simple Delivery
As an ebay customer of over 20 years and now a pensioner it's an important source of extra income.I use 48 hour tracking and good stationery. I've 100% feedback.I don't want to use QR codes and mobile phones.Why won't ebay leave the other postage opt...
Collection in person
Sold an item collection in person,buyer has paid but still not collected after 8 days.i have contacted them and they say they are sending a driver but no show .will ebay release the funds to me or will they contact the buyer
After 23 years I’m done. This postage change is poor
Just cancelled an order, and ended all my current listings. Fed up with the control taken from me in correctly choosing postage and couriers. Again another kick in the teeth fir any seller. looking to alternative platforms sadly
Buyer failed to collect
Hi buyer failed to collect an item from impost that I sent Royal Mail . Took 3 weeks to tell me they apologise for inconvenience but had not collected and requested a refund (when their collect widow was 3 days). I sent them tracking to show it was d...
Listing won’t give buyers option of making an offer.
Hi all. My listing has “allow offers” selected and I had received one offer that I declined. Now other buyers have no option available to submit an offer. I can’t figure out why or how to fix it. Anyone know what’s going on any hos I can sort it? Man...
Issue with postage
postageTried to post parcel today but parcel is too large. Weight is fine. Funds are pending. Have contacted the buyer to explain and he’s happy to do whatever is needed but I don’t know what to do as I need to send it by alternative route. Do I canc...
Resolved! Buyer requested postage delay
I have already printed Evri QR code for dimple delivery & buyer wants me to delay postage for a few days as they are in holiday. I think the code lasts for 7 days but will I be penalised for my service through EBay ?
Simple delivery?
Someone help me out here please. I sell alot of skateboard decks with box dimensions of over one meter in length. These parcels cost me £14.15 for a parcelforce 24 hour delivery service. Simple delivery lists no postage dimensions of that size and th...
Unfair bad feedback received
So yesterday i received what i believe to be unfair bad feedback, heres the story,buyer messages me at 19:03 in very broken english basically saying he hadnt received what he ordered.i reply at 19:04 asking what exactly he had received compared to th...
Selling
If I sell an item for 200 pounds how much do I get back
simple delivery
how do i opt out of simple delivery , i often need to combine postage for buyers , simple delivery seems to make it very difficult to do so , not sure its even possible . i feel like i.m being pushed into it
Return label for Belgium
I sold an item to a buyer in Belgium - sent it from UK Royal Mail - who has now decided to return the item. I have no leg to stand on because despite the fact that I checked everything and have used the item for a long time he is insisting that the i...
Resolved! harassed and threatened
I refused an offer for a item i have forsale. Now that person is harassing and threatening me for a full refund plus payment for a return label on a item i have not yet sold. How do i inform ebay about this as i can see this person is trying to scam ...
Offered partial refund unaware that the item won’t be returned!
as Sold an item to an Experienced in bay account.The item is described as scratched and buyer is dispatched to find item is scratched.Eventually asks for item to be refunded.However I’ve only been on eBay since the beginning of June 2025. I saw parti...
Buying think it’s a scam
Hi can a eBay member call me please
Item sold has arrived damaged to buyer
Hello, can someone advise me please because this useless chat bot on eBay isn't giving me the option to email eBay or contact live chat. I sold an item on eBay using their packlink service with the courier Evri. It arrived to the buyer over a week la...
bullying member
I sold an item a week ago but it was not deleted I was unable to delete it today I spoke with ebay and it is now deletedan ebay member saw it even though I revised it and put Sold could not deletethe member is very unhappy about this and say they hav...
Auto relist
Hi my items are mainly clothes but they are not auto relisting. I’m not sure why
Can't add tracking, server down?
Trying to add tracking to an item through eBay as had to send it special delivery, simple delivery absolute rubbish couldn't change option, now it says server is down when trying to add tracking manually. Any way to report this to eBay to get this so...
Leaving feedback
I want to leave feedback on a buyer. It was a negative experience, but EBay seems to be offering only the 'positive' feedback button.....how do I change that to a negative button?
Trying to contact yodel as my customer has not received their parcel.
Can any one help. My customer has not received their parcel. The label was generated by Ebay. Yodel need a reference number to follow up a claim and I don't have one as it was Ebay who generated the label. The email with it on has been deleted.
Help with tracking number?
Hi can someone please help me.. I’ve sold an item which I have despatched & the tracking number didn’t load, I’ve tried to add manually but it won’t save. I’ve tried this multiple times & ways! has anyone had the same thing & how did you rectify? tha...
Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.
I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...
Tracking and postage
Sold item EBay took postage cost for label. But l can’t excess a Evri depot. So sent item by Royal Mail tracked 48. So need to add track code on buyers details but eBay are not letting me do that cos not used there label . So what do l do l need refu...
Offers to Interested Buyers
Hi all, I've encountered something odd where an offer has been sent from me to an interested buyer when I did not actually make the offer. That said, I had previously made an offer re the same item to interested buyers for a rounded figure (eg £50) w...
how do I contact an Ebay contact agent to request a selling limit increase
Hi. I want to sell a Grand Piano on Ebay. I only have a £500 selling limit at the moment, presumably because I have only sold a small number of low cost items in the past. I want to increase my selling limit for this one item to £2000 in order to sel...
Fees
Can anyone please advise. I’ve had to change to a business account and the seller fees are taking away the little profit I make. (I’m a very small business)if I open an ebay shop will the seller fees be as high? I think they’re about 14% at the minut...
EBay ‘Forgetting’ New Listing Titles
Frequently when I list new items, eBay ‘forgets’ the listing title and reverts to the title in my saved Template. Most details are saved in this Template (Xbox games) so I just enter a few item specifics then SAVE for later (I no longer trust ebay to...
posting
purchased a UPS shipping label. where do i take the parcel
Need to pay a seller extra money for postage
Hi i purchased an item 286643528837 and need to pay the seller extra money for postage. I selected the wrong postage option.
Ebay send offers on eligible items
Anyone else feel it would be helpful to know who your offer is being sent to?? Tony.
Resolved! Refunded buyer, but now they recieved item
We had a buyer who opened an "item not received" claim. We contacted the courier to speed this along but time ran out for us, and we had to refund the buyer. Now the item has been delivered, and no communication from the buyer.Is their a process for ...
Documents
I have uploaded my documents required for pay outs but it keeps notifying me I need to upload again and again
Evri are defunct
Hello, community I am trying to post an item using Evri and in the south of England there are no shops accepting this courier. How can I get round this problem? Can anybody please help?? I need to dispatch before monday. Absolute rubbish this postage...
Resolved! seller not sending purchase, lots of excuses
I bought a coat I really like. The seller has not sent it...I think they expected bidding to go much higher. They use excuses of being on holiday, will send tomorrow, etc. There are quite a few messages back and forward. I bought it 11 days ago. Now ...
IS anyone else having trouble paying sellers fees? All i get is to the authentication then "error"
Ive tried changing payment methods...but literally no way I have tried ends in anything but an endless loading circle or "error we cant do this at the moment"
yomove dog tablets spelt wrong
the dog wont eat them the logo spelt wrong you cant read the instructions unable to get ebay to help
How can I turn off simple delivery?
I want to turn off Simple delivery...how?
Postage slip
I have lost my postage slip and i can’t seem to find it is there any way you guys could send me it
Return issue
Hi allSold a pair of trainers with a fault that was described and pictured. Buyer opened a not as described returned.Not sure what to do about this.Cheers for your help.
Resolved! Need Advice: Relisting High-Value Items After Unexpected Shop Suspension
Hi everyone, I recently set up a basic eBay shop and listed about 47 high-ticket items as classified ads. Shortly after setting it all up, my shop was suspended, but it was reinstated the next day without any explanation. I'm worried about relisting ...
Return and refund
I returned an item but seller has not refunded me and is ignoring my messages. Impossible to talk to anyone at eBay.
Bank account verification
When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...
Historic listings
I am closing down my business (lighting) and would like to find my historic ebay listings pre - 2023 to enable easy listing of sale items , can anyone assist
Refund
Hi is there sone one who can help me as I sold an item the buyer made an offer which I expected,so I wrapped the item up to send it of,but the buyer asked me a question does the item work,I was not happy about that after I wrapped it up to send the b...
Vero & Brand Rights owner
Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?
why can’t other people see my advert
my husband can’t see my advert on app. it says it’s live and it’s had no views. how do i know it’s there if it can’t be seen.
contact a seller
Hello, how can I contact a seller who has purchased an item from me a long time ago. All I have is his eBay user name ' a good trader'
Application Latency / Freezing / Can't login
I’m trying to sell a table on EBay and I just managed to log in and list the item (I think) but now I can’t seem to log in on the app. It keeps freezing. This is what my account looks like: It keeps taking me back to this screen: But when I try to lo...
Selling Laxido powder sachets
Hi is it okay to sell Laxido in a personal capacity? I see that it's being sold on EBay but the sellers appear to be linked to a pharmacy or have some health link.
Need to cancel a sale
I've made a sale but I need to cancel it
I closed a refund as I should have picked not as described..
Hello all,I closed a refund as I thought I should have put the item I received was not as described, silly me not knowing that you can't change it or reopen it. Was it always like this? I thought I had done that before? The upshot of the story is I c...
Feedback
Why can’t I leave negative feedback for the buyer of my car that didn’t pay?
Sent an incorrect item
So I had a few items up for sale. 1 being Apple AirPods and 1 being IPhone 16 plus 256gb. Buyer purchased AirPods and although listing stated postage within 3 days buyer messaged me to post straight away. In error I posted the iPhone which I was unaw...
National Insurance request
So I have received the request for my National Insurance No. after I have just made a sale. I am totally unsure and confused what to do. I am not particularly happy supplying ebay with my NI No. - so I am guessing if I don't, they will hold my funds ...
item is not arrived
hi I hope you’re well I want to know can you check my post I open the request for money back because the tracking number was fake you can check in my account as well please do refund my money because I’m waiting more than one week now
purchases mad on account i didn t make
i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...
Refund
Hi, I sold an Item and dispatched next day. Delivery was delayed and buyer was very disappointed and asked for refund and opened a case. After he asked for refund he received Item. So what I suppose to do? I messaged him but he ignoring me
Resolved! Seller asked me to close return then ghosted me
I recently ordered an item and received some items in the wrong size. I opened a return then organised a partial refund with the seller on the condition I closed the return. After closing the return the seller has not refunded me and has ignored my m...
No option to download eBay listings
Hi guys,Currently have about 3500 items listed on eBay. I'm trying to download roughly 200 of them to CSV file so I can edit them an then upload them again. However I cannot for the life of me find any option to download certain listings.If I go to m...
Discount code
I downloaded the ebay app just to get the 10 pound off discount. However, I couldn’t find the code( i’ve been searching for whole day, in my message box + trying out code but all expired etc). However, after i purchased smthing over 50 on ebay, and r...
Label
I had a customer order multiple small crafting items , packed and posted in one parcel Royal Mail tracked 48 . I have partial , refunded buyer. For combined postage. Now I can’t dispatch the item or add tracking number as this particular item is on s...
Shipping to San Diego
Hi can anybody tell me please if eBay ships to San Diego through the global shipping program as the USA is missing on my Global Shipping list.
Purchase of luxury watch
Ifi buy a luxury watch , approx £2500, does ebay automatically authenticate it?
I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.
Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.
Sold an item and the buyer wishes to collect it as they live locally.
The item was listed a post plus collect. Ebay wishes to create a postage label. How can I sort so the buyer collects and that the funds are still paid. Are you able to advise?
Sending very large item
I have a very big item to send to a buyer - it’s a pallet - eBay want me to get a label/QR code which is inappropriate. It needs to go by a specialist haulier - what do I do?
Fake seeds
I'v tried to call eBay regarding the ever growing number of people selling fake flower seeds but it's almost impossible to get hold of customer support to report this problem I think it's wrong that eBay doesn't do anything about this. I bought what ...
eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45
eBay agreed to refund marketing monies in our last online conversation. eBay owes me £45 and has not payed it.
How to sell and send items from Poland to users from eBay.co.uk
During verification at eBay.co.uk system ask my address in UK but I live in Poland and send my items from Poland.
payment gone
payment gone through via paypal but not to seller, how do i contact ebay to resolve this
Purchased an item and it was incorrect
I purchased a router. Unfortunately it didn't work. I contact seller to return. He refused. I've tried to appeal with Ebay, however, all i get back is "case resolved". What can I do next?
Unable to edit postage preferences when selling
eBay seems to no longer allow any choice with postal services. Why?
Unable to add Tracking Information
The server has been down all day as photo. Do we know when this will be fixed?
Postage
Hi all I sold an item and didn't realise the postage was wrong, this was a pre paid postage label from ebay. When I tried to post it I was told that the parcel is over the set weight limit. So I decided to pay out my own pocket obviously with a new l...
Image Hosting for dummies
Hi all, I am shortly going to be creating a few hundred listings, and have started completing the upload CSV which I got from seller reports. All makes sense, it's just the image URLs I'm struggling with.I know that they need to be hosted by a 3rd pa...
What is the point of the "sell it yourself" link?
I would have thought the point of that option, was to auto fill in images, description etc. You get the absolute barebones basic. A title, and one of two spec items
Where Have All the Buyers Gone?
Is it just me or has anyone else noticed that since eBay introduced the "Buyer Protection Policy" and started to claw in money from buyers rather than hitting the sellers via listing fees, the buyers seem to be voting with their feet and are no longe...
Value of Sales
Hi I sell around 5K here on E-bay but my sales only shows 10k and has been stuck at this for 6 weeks How do e-bay come to this figureI'm baffled
make an offer
Good afternoon! Please could somebody tell me this please! I made an offer , it was rejected..no problem. as I can buy the same item easily. I dont want two of the same item! So basically, because the seller has rejected my offer, can they later on "...
Postage
Has anyone else had the customise postage tab disappear from the listing page?
cost of packing materials
With Simple Delivery no allowance is made for the cost of packing materials.*bleep*?
BUYER OPENED A NOT RECIEVED CASE
i sell beds and normal couriers like dpd and parcelforce dont deliver things this big so we deliver the items ourselves, i sold one on the 28th may, to someone who lives in norwich, which from us is a good 600 mile round trip, so ive messaged the buy...
package damaged by courier
I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...
Order not arrived
Hi everyone,My paid for order did not arrive because eBay removed listing for policy violation, how do I get a refund? The seller is ignoring me and can't get it through to eBay that items been removed so can't report. Been trying through eBay assist...
Start a return - not as described or defective - images refused.
I am getting thoroughly annoyed with eBay now! They want me to upload images in JPG format before returning item. How can I bypass this stage and is there any way to file a case instead? Thanks guys!
Proof of age , I don't have a credit card only a debit card , so how do I do proof of age ?
Proof of age with a credit card I don't have one , only a debit card spo how do I do proof of age . please any one know how to do this please.
simple delivery
please help-i listed some chisels and was forced to use age verification tracked 48 royal mail via the simple delivery service at a price of £6.50 to be paid by the buyer. Now im ready to get the postage for sending them i find there are no options e...
Package size wrong. Item sold
Hello. Post office wouldn't accept package as the paid ebay qr label was for a letter rather then a needed package. How can I change this now? Item has been sold
Stolen/missing parcel DPD
BUY PROTECTION IS A SCAM Ebay amd seller won't give me a refund parcel was delivered to wrong place signed for by someone who wasn't me and they think this okay
Marking listings as posted manually
Hi allsince the new delivery method I am having issues marking items as posted when I am combining more than one listing. for eg. A buyer has just bought 3 listings. I have combined them into one box and marked one listing as sent in order to receive...
Money off coupon on my item imposed - no notification
Just found out my 'buy now' items have a £2.00 off coupon. I wasn't notified this would happen, so no choice in the matter. Does Ebay bear the cost? or do I have to accept that £2.00 comes off the free postage I offer and I bear the cost? Also is the...
Selling
Hi. I want to start selling on eBay. I have started a listing but it won’t let me post. I get this message every time- As part of our review we’ve temporarily placed a selling hold on your account. This hold will prevent you from listing new items. I...
Invalid Postal address
hi there I have sold many times on here and in the past have had issues with invalid addresses. This means I have to write the address myself and take it to the post office and pay the postage. this has just occurred but I have realised that I no lon...
Purchased
I purchased an item and I have just been informed that my item will not arrive until 9 July. The original advert said 16-19 June ..I am very disappointed as the item was part of a project I am doing at the moment. I have told the seller is will be to...
Voucher
Hello. im trying to purchase a pram and I’ve got a £50 voucher to use with it, but when I copy it and add it to the checkout it says it’s the wrong code… any ideas? Thank you
Postage option, when selling
Hello, Why am I not able to list my items all of a sudden with 'advanced postage' I can all of a sudden only list with simple postage option:((((
Potentially Dormant Ebay Seller account
Hello, I have a saved seller that i purchased from a few years ago and all was great.They have 100% feedback as they only really sell one thing and anyone buying would be happy with what they got. I recently decided to purchase from this seller again...
I sold an item but i am unable to ship it as i am abroad
I sold an item but i am unable to ship it as i am abroad.I will return in 10 days. . What can I do? Should I cancel?Thanks
Need help with extra refund
As a seller, I originally listed an item with £3.50 postage which in the end, because the item went for more than I expected, I wanted to insure it to paid myself to have it special delivery. The buyer wasn't happy with the item & requested a refund....
A customer wants to return an item that was sold over 60 Days ago.....
A customer has asked to return an item that he has had for more than 60 days.How do they process the return when they can not see the item that was sold (I cant see the sale either!)
Please help with faulty range cooker!
I bought a refurbished range cooker in February 2024. It came with a six month warranty and there was a fault after three months, which the seller fixed but almost immediately after the warranty expired there was another fault in the same area of the...
Postage
I have posted an item I sold today. I had listed it using Royal Mail. I cannot find how to mark this as posted without printing off a new label. The item has already been posted and I have the receipt. Will my funds be released.
Resolved! Evri Stopped Giving Paper Receipts?
Dropped off some items at a local shop, today, and was promptly told that Evri no longer give paper receipts. They asked me for my email address, but I didn't have my glasses with me, or indeed could remember it. It seems like a really backward step ...
Tracking
Hi have recently shipped 2 items with ups ups tracking says both delivered.but eBay status saying not yet delivered how do you resolve this so I can receive payment
Resolved! Buyer return request allergic to wool
I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...
Simple Delivery item returned undelivered
I posted a simple delivery item on 7th June using a printed label. The label was stuck over an old label on reused packaging. Today the item was delivered to my house. The eBay label was gone and the old label underneath addressed to my husband was l...
Can I ship an Anker 535 PowerHouse (512Wh) via Parcelforce24?
Hi everyone, I’d like to ask if anyone knows whether it’s possible to ship an Anker 535 PowerHouse (512Wh portable battery power station) via Parcelforce24 through eBay. The unit has a 512Wh lithium battery, and I’m aware there are restrictions when ...
simple delivery
Opt out of simple delivery is supposed to be an option for items selling at £ 10 or under but option not available when trying to list?
Did not order
A strange one. We have received an item which we didn’t order.How do I find out the seller?
WAREHOUSE-AGREEMENT-FOR-EBAY-FULFILLMENT
I live in Malta. To advertise on ebayuk using a UK Dropshipper, which is set up, eBay are asking for a warehouse agreement. Reason for this is you cannot have account in certain countries, including Malta, and place ads on ebay UK, otherwise Although...
Released funds
Hi all , I wanted to confirm if a release of funds can be performed when a buyer has purchased a listed item from the Ebay marketplace in support of the seller to obtain and dispatch the buyer's purchase ?
'Im out'
So, it looks like this 'not so simple delivery' has kicked in, so thats me out. It seems far too difficult to use, far too many questions to ask and no one there to offer help at the minute, other than a stupid automated thing, which is just a waste ...
Cancel automatic auction relisting
I have an item which is not attracting interest being automatically relisted. I want to cancel this and split up the goods into separate lots but need to stop the automatic relisting process. How do i do this ?Thanks
postage
today when item is automatically relisted and i try to change the price..its automatically changing to simple delivery and i cant custom delivery anyone worked out how to over ride it ? i tried cancelling listing and it still goes to simple delivery ...
How to get started again !
Any advice on getting started again . I've been using another platform as my Ebay seemed to basically die after I'd kinda neglected it. I now have below standard performance, however how do I change this, cannot promote now because of my performance ...
Order not delivered
I have purchased an item, and stupidly didn't check the feedback reviews before making the purchase. If I had, I would have realised that this seller has let loads of people down already. How is it that Ebay allow this person to sell on their site?? ...
seller not responding and seller closed my return
Hello. I bought 3 products on Ebay. Someone has been delivered, I don't have any problems. However, two products were not delivered. The reason for this is that there is a 30 euro limit on imported products in Turkish customs. Me and the sellers didn...
Getting paid for an item that was collected
I have sold an item, which has subsequently been collected. I didn’t get the collection code. The buyer has since left positive feedback, but I can’t get hold of the funds. I have tried numerous times to get it from the buyer, but she isn’t answering...
Collection Code Miplaced
How can i get a resend of the customer collection code.My customer cannot find the email with their collection code i need to get this resent to them?Thanks
Why is reporting a seller a waste of time?
Ebay : Thanks for letting us know about the issue you had with an eBay seller. We’re looking into your report and appreciate you taking the time to get in touch. We’ll take it from here. Hearing from community members like you helps us keep our marke...
Resend Pin so that my parcel can be delivered
Does anyone know how to get eBay to resend the PIN code for DPD so that my parcel can be released? I recently made an order which was considered as a high value parcel in which a PIN was required. The problem is apparently the pin was sent to my old ...
Return states its already shipped, no label??
I recently had a return accepted but when I click on the 'print label' it stated the return has already been initiated, I have not sent the item.
Simple delivery fail!
So I listed and sold an item with simple delivery, but the purchaser requested a faster delivery service, which I agreed to. I then realised after posting and he received it that eBay still thinks I'musing Simple delivery and consequently dies not ac...
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