Member To Member Support

Postage label

Just downloaded a postage label ready to send a sold item and it’s given me today’s date as it needs to be sent by (23:50pm at night!!) and is now saying it’s been dispatched by me also at this time. any suggestions on what to do? I’ve messaged the b...

Feedback Blackmail

I’m very confused. A buyer left fake negative feedback and said they will only change it if I sell them other stuff for cheaper. I can’t get it removed because it doesn’t ’violate policy’ but I have the messages, he’ll change the feedback if I sell X...

Address byers

Is there a way of getting customers address without printing a label off ?

How to prove age without a credit card

I tried to bid on 3 mini cheese knives earlier. A message came up to say because they were blades I would have to prove I am over 18. The only proof Ebay accepts apparently is a credit card, which I do not have and will not use. I entered my debit ca...

James Bond blu ray 50 years set

Good Evening All I Bought a James Bond blu ray set last year in Memory of my Late Brother Robert who was a Massive Fan as it was Father s Day as I Had nt opened Box Set decided to watch my Favourite Sean Connery You only live Twice Opened box only on...

Posting

Have been charged for postage label by eBay despite sending the item earlier by different method and NOT wanting a label.

Why can't an American buyer see my listing

Hi, I've a friend that lives in the USA, I live in the UK. I was curious about the cost of postage to the states so I sent him a link to one of my listings, he said it wouldn't allow him because my "item couldn't be sent to the United States". So I r...

package damaged by courier

I was expecting delivery next day service and went on for almost 3 days, i opened a case with seller on ebay for parcel not recived i did track it and found out my parcel was damaged by courier. I informed seller and they seem dont understand, but st...

seller not replying to messages about collection. its been 24 hours and not a single reply. I paid i

seller not replying to messages about collection. its been 24 hours and not a single reply. I paid instantly using PayPal . the seller has 1 feedback so presuming the worst. what's the quickest way to refund the money?

Simple Post is anything but Simple

Ebay have chosen to remove the seller choice of simple or normal post which is daft. I have just sold an item with simple post as had no choice in the matter. Printed the label but all it says if tracked 48. No idea of if the weight is correct or if ...

simple delivery

This simple delivery is a joke. I don't have a printer and haven't a clue how to scan a QR code. Last night I had to scrap a draft of something I wanted to sell. After twenty years it seems my selling days on ebay are over. And I won't even start my ...

App update

Just updated the ebay app and tried to open some saved draft listings, but the app just freezes on the hourglass.Also, on the rare occasion when the app opens a draft listing I now find I have to wade through loads of stuff like item specifics, condi...

Customer blackmail me

Hello all my customers received the item and next day i send me pic the lid of 3,4boex was broken during the delivery total boxes are 50 now he want to refund and i ask him to return my item and I refund your money but he is not sending me back my it...

My ebay account still thinks i am on holiday in Turkey and bars me from bidding on Uk (home) auction

Been unable to put this right over a couple of weeks - driven to open a brand new account which i can buy from snd leave 22 years of feedback behind!evay customer services have made a couple of simple suggestions that have not worked abd now i am aba...

Recognising an eBay transaction on my credit card

Have an eBay item showing on my credit card account but don’t recognise the transaction and it’s not showing in my purchases- how can I identify this?

Vero & Brand Rights owner

Can a brand rights owner have a listing removed via vero because a seller uses a particular word but not the actual brand name ?

Microdeposits

Microdeposits have not gone in to my account. Supposed to be there 3 days ago.. so I cannot verify my bank. It has never been a problem in the past

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Offers to Interested Buyers

Hi all, I've encountered something odd where an offer has been sent from me to an interested buyer when I did not actually make the offer. That said, I had previously made an offer re the same item to interested buyers for a rounded figure (eg £50) w...

Selling postage

I’m trying to list an item for sale but the package size is about 95cms this size is not listed for postage how do I proceed or can I not list it for sale?

Emailing a buyer

Emails not reaching a buyer

time away

The time away says a time then GMT -7 ?? so if I pick midnight does it start at midnight or 7 hours earlier at 5pm ?? unclear

How to reply to unfair feedback

Hi I’ve been left unfair feedback from a buyer, who I gave a full refund to meaning she didn’t pay anything for a pair of doll shoes. The problem was she claimed the shoes didn’t for her doll which I know for a fact they do. I gave her some tips on p...

Sellers

How do I find a seller by name of their shop?

Bank account verification

When I withdraw my balance, It says:We’re reviewing your recently added bank accountTo verify that your bank can send and receive funds, we may deposit and withdraw £0.01 into your account. We’ll follow up if there’s anything you need to do. I have c...

opting out of Simple Delivery

I'm trying to list items that are letter-size and under 100gsm and items that I would normally send for the cost of a 2nd class stamp. I thought and understood that I would have the option of opting out of Simple Delivery for these items that match t...

The sellr doesn't accept my cancelation

I sent cancelation for Toyota Differential 3&4 tread overlocker model No: L252241, but the seller has rejected it. I found newer model on better price and I don't want to pay for this.

Postage

Good Afternoon,Private Seller - Postage charges to buyers for items under £10 and under 100g. As sellers were previously advised listed items under this category have been listed with a postage price of 1.70 or £0.87. For some unknown reason EBay hav...

Authenticity failed, want a refund

Trainers went to authenticator & failed they are fake how do I cancel before they come to me

eBay Deducting Shipping Fee Even Though I Already Paid?

Hi everyone,I’m a bit confused and could use some help. I sold an item and paid for the shipping label myself, but eBay is still saying that the shipping fee will be deducted from the money I’m supposed to receive from the sale. I don’t understand wh...

Sending items from UK to Germany - invoices for postage

Very confused. I've sold 4 lowish value items to one person in Germany.He hasn't paid yet. When I click on Send Payment Details, the Creat Invoice page appears.3 of the items are there. The other, it says, I cannot send an invoice for as it says "Inv...

damaged package - one item missing

the package delivered 13 June was damaged and one item (of two) was missing

Purchasing a Vehicle

I recently purchased a vehicle from an E-bay seller. After asking and reading the listing, I understood the vehicle to be in roadworthy condition with a long MoT. As I live a long distance away from the seller's location, delivery was arranged and pa...

Resolved! Buyer wants to cancel the purchase and has put INCORRECT reason for cancellation

My buyer wants to cancel my sale, he finally admitted he is out of work and has no money. The reason he gives on the cancellation is "wrong payment information" which is not true. Will ebay count this as as fault on my part if I accept this. I have b...

posting

I sent an order without using ebay labeling and now I cannot get paid for itI used the post office as I asnt want sure of the weight.Any ideas

New to eBay please help

Hi I am having trouble setting up a card payment for payouts the card set for buying was not a problem can I not use the same Bank card for payment and payouts thanks in advance

Resolved! No delivery

A parcel that the tracking number says delivered is not here,the sender says it's down to me to look into it,how do I stand about getting a refund

Resolved! Buyer return request allergic to wool

I have a buyer who has requested to return an item because they are allergic to wool and the sleeves are too tight and make their arms "itch". The item was clearly listed as wool as was the size (L). I declined the return and eBay closed the return r...

Postage cost

Someone has purchased 4 items, eBay have charged them for one lot of postage, however, when I go to buy the label ,I'm paying more than the buyer has, why is this ? I have used custom postage to list this item too, is this why ? Thanks

Push bike sold as used but its not rideable

Hi everyoneAs title suggests, I bought a bike on Ebay.It was listed as "Used" which according to Ebay means "The item may have some signs of cosmetic wear, but is fully operational and functions as intended."Sellers advert said the bike was in good c...

e bay phone

whats the e bay telephone number to call them about a problem, or a direct e mail Thanks

Click and Collect, order is being prepared

Hello! I placed an order using click & collect, and the item was delivered to the place a few days ago, but it’s still ‘being prepared’. It’s my first time using this option on eBay, is this normal or should I chase it up? Thanks!

Tracking numbers mixed up on 2 items sold

Hi I posted to items at the same time but I put the wrong tracking number on each item .I have tried to change it but one item has been delivered and one item still not delivered. But because I got them mixed up the item showing delivered is not and ...

Refund

I buyer asked for a refund for an item 2 weeks after buying it which I thought was strange to begin with but started the process none the less, tried the lead in question on my friends computer and it works fine. I've not given the buyer a refund yet...

Resolved! Lost in transit - Now out for delivery

I purchased an item on the 1st of June, contacted ebay around the 10th and they refunded me, the item was only worth £2.50. Evri and ebay confirmed it was lost in transit hence why I got a refund, now it's out for delivery today? Regardless of it onl...

Fake account

I just sold an item in a auction, they haven't paid as yet but that's not the problem, this has happened several times and I'm starting to think these accounts are fake and when you check these accounts out they always seem to have thousands of posit...

Promoted Listings

I seem to have unwittingly opted in to Promoted Listings! How do I opt out please?

Counter Offers

Buyer sends me an offer. I want the item so I counter offer. Buyer ignores it, now just left in limbo. Feel like I’ll go somewhere else if they can’t be bothered to respond! Can I retract my counter offer and how?

Potential scammer bidding on one of my auctions

Hi. I'm currently selling a used expensive tablet with the auction ending tomorrow night .The bidder currently winning has 0 feedback and joined Ebay in April 2025. They made their high bid a few days ago.Everyone starts with 0 feedback so could be g...

DISCRIMINATION

eBay makes special offers (£10 discount) to those who can use an app, but for the visually impaired such as myself, who cannot take advantage of these offers, this is surely discriminatory practise - but they make it so difficult to contact them abou...

Simple Delivery only option. Item is over 20kg

Hi. As the title says. I routinely would sell items that are over 20kg. Typically less than 25kg but bundles of board games I ordered from Kickstarter before no longer wanting them, or similar bundles I have enjoyed for years but want to make space. ...

Purchased watch found to be fake

I purchased a watch later found to be a fake

Resolved! RESTRICTED ITEM

Hello, I received a letter from Global Shipping:/"RESTRICTED ITEMDear ....., We're writing to inform you that your recent purchase through the Global Shipping Programme cannot be completed. The item in question has been classified as restricted. This...

What Do EBay think they are doing !!!!

Yet again Ebay are self imploding with ridiculous changes. First we had the sellers/buyers protection fee added to increase the price of items that we sold . This was hidden behind the removal of sellers fees but made all sales more expensive. Now wh...

Cannot list even though i have not used my 300 allowance

Hi, I have been unable to list for past 2 months. My allowance is still 300 remaining. However surprisingly i was allowed to list one item today and no more after. This issue has been going for last 2 months. All it keeps saying is o have sold listed...

require a full refund for 2 inferior goods paid£8.99 each got offered £ 3. eachrefused the offer

2 items not as described inferior quality cost £8.99 each return requested , offered £3 each did not accept the offer what are my options

I can see only one item on the seller page

HiI am a beginner of eBay.I listed 12 items and they are all active when checked on the "My eBay: Active" page.However, only one item can be seen on the seller (?) page.How can I make sure that all the 12 items are viaible on the seller page? Thank y...

Can you please get a agent to contact me asap this is a stressful situation I need to speak to sonei

Can you please get an agent to contact me . This is a stressful situation . I need to talk to someone not a machine or chat

The post shows it was received?

hello everyone,Last week I sold an item for the first time using eBay and the buyer told me to use next day special postage.He said he was going on holiday and was anxious to receive the plate and would pay extra for postage afterwards. I did so and ...

Contact Ebay

Does anyone in the UK have a direct contact phone number where you can speak to a actual person from ebay for some advice.

Resolved! payment

I didn't use eBay's postage system and posted item directly to buyer. My payment is now stuck in my seller hub as there's nothing to trigger delivery. How do I get the money?

Cancelled an order - Buyer bought evri postage - Seller still charged

I had to cancel and order for which the buyer bought an evri label. As the postage is bought by the buyer, I unfortunately cannot cancel the label on my end. I have processed the refund for the customer but note that my account has still been deducte...

Having printed the pre paid label the buyer requested that I send the item requiring a signature

Sending an item with post office signed for [ request by buyer and paid for by me ! ] will have bypassed the eBay prepaid label, what happens now ?

Buyer opened numerous item not received disputes - how many defects?

Hi guys,Had a buyer purchase 9 items off me last week. All purchased at the same time and paid for in one go.The buyer has now just opened 9 'item not received' cases claiming they'd not arrived. I've sent over tracking to show they've arrived and he...

Funds still on hold

Hi, Hoping someone can advise, I sold an item on 12/5/25 which was successfully delivered on 17/5/25 and been no issues reported, however, I still can't withdraw the money from my eBay account. Anyone experiencing the same?Thanks

Listing price has added more than the Buyer Protection Fee

Price set at £14Buyer Protection is £1.28Total Item Price is £15.28P&P (£2.70) is FreeListing Price is £18.08Am I missing something?

ebay doesnt let me set "no return" on any product I sell

After I changed my account type to "Business", ebay doesnt let me to set "no return" for any products. Does anyone face similar issue?

How to inform eBay that I've returned an item I bought

I used a QR code to return a purchase via Royal Mail. The seller is aware that the item is being returned but I am getting reminders from eBay that I need to send the item back by June 18th. I can not see where I can tell eBay that I've I have return...

Simple delivery

How do you turn simple delivery off. I like to send special delivery for my items and choose how I want to post like I always have. I’ve deleted all of my listings because of this.

In 1 basket - what does it mean?

what does this mean? "1 in basket"??

Advice on buying pls

Hi guys what advice you can give me ? Last 2 days I place an offer for 1 watch , the offer was accepted, the eBay take the money from my account whiteout my permission, I didn’t notice that in the same day I pay the watch whit different card , the pr...

Option to send invoices has disappeared from Options menu

The option to send an invoice to a buyer has disappeared from the Options menu. This is essential to offer a postage discount for multiple purchases. Are other sellers having this problem and are Ebay aware of the issue? If so, what are they doing ab...

Resolved! Contacting eBay for miss sold items

I have been miss sold an item which I was asked for which vehicle I require them for they are totally wrong now the buyer is saying that’s what you ordered this may be so but on his say so I’m in England he’s in USA so it’s a lot of money for me to r...

Custom Postage - how do I choose it?

In some of my listings ebay has changed the custom postage over to simple posting, I dont want simple posting I want to choose custom postage. When I spoke to the agent they are saying it isnt a option unless you are a business account.... it is evid...

Buyer was overcharged postage - can't speak to anyone, can't refund the full amount

I sold an item (2 DVD case sized items) which should have been within Large Letter, and was identified as such by 'Simple Delivery' (I have sold the same combination of items before for this price range in the olden days). My buyer has however contac...

VAT

Purchased an item of clothing for £123, excluding £11 delivery fee. Yet being charged VAT. Postage is Lithuania to UK. From what I am aware VAT is applicable over 135, of which the item is not. Please help

Simiple Delivery, dumb af!

I contacted eBay a few times ever since SD was introduced. There was a time that sellers can select a customerised delivery option. I sold an item today and my buyer wished to pay extra fees for RM's Special Delivery, and I realised other delivery me...

Change return address

I've just sold an item and when I generated the postage label noticed it was my old address. I have since changed my address in the app but don't seem to be able to change the postage label to display my current address if it needs to be returned to ...

Payment

My payment is scheduled to be paid on OC3819. What does that mean?

Did not receive Pop up bivvy went to wrong address and family not friendly

No went to wrong address and family not that friendly

Payments

Hi community. I sold an item, will I recieve the payment directly into my bank account?

My client brought an item. Tracking says it's arrived & has gone from her doorstep

As the seller it was suggested by eBay to use evri for p&p on a low cost item. The parcel was tracked and the customer was home. There is a photo of the item on the doorstep. But item had gone when they tried to retrieve it.Who is responsible for the...

Ebay Ban for life- is there a formal appeal process.

Hi, my son has unfortunately received a ban for life from ebay. We think that this is beause he set up an account when he was 13. Now he is 18 he set up a new account and was immediately banned. I have been trading on ebay since 2005 and have passed ...

printable ebay reports

Are there printable versions of the HTML ebay reports?

Age

Age verification. But l don’t have a credit card card

Returns

Hi, i ordered table on 2nd june and i didn't like the table and ask seller for refund. Already returned it by my self and not seller is not answering, first he said he will give a refund once he received it , i already sent tracking details too and t...

Feedback,new eBay members with 10 or less leaving negative feedback

Hi all just a suggestion for eBay I’m a business seller and just recently I’ve noticed that a few new eBay members with less than 10 feedback seem to be just leaving negative or neutral feedback without messaging or even asking for a return request ,...

My buyer has paid for the item and has now requested collection in person and has already collected

My buyer has paid for the item and has now requested collectionnin person. The item has been collected. How can I inform that the item been colleced, cancell delivery option(to print delivery label) and received money?

Resolved! Simple delivery how long do you get from printing to posting ?

So....first time using the simple delivery , I sold 2 items over the weekend and as usual printed out the labels at home ready to pack and post when post office is open on Monday ....but it says on the email label that I have to drop them off immedia...

Business account

I already have a personal account for buying and selling which I want to keep,can I set up a business account separately

Resolved! reviews for multi-item purchase

With stamp purchases, one often buy multiple stamp items from a seller who combines the items into one package. Often there may be 20+ items. eBay does not seem to have a good mechanism for reviewing these items easily, but wants a buyer to fill in a...

Resolved! Buyer protection for DIY parts project

Hi there, I'm selling an item on eBay which is a DIY electronics kit and the buyer has paid for buyer protection. The problem is, there's a good chance the buyer could break the item if he's not careful. How do I protect myself if the buyer decides t...

issue with postage

The same buyer bought 4 books from me and they combined postage for 3 books and then paid separate postage for the 4th book. (Don't know why !) I posted all the books in one parcel, as they were under the 2kg postage stated and I thought that I would...

Klarna code not working

Hi all, I received a notification today that if paying through Klarna I can get a tiered discount (spend so much receive so much off) however when I choose to pay by Klarna and enter the code that appears on the eBay homepage it just says the code i...

Can a classified add be amended ie text & photos before re-listing?

Resolved! Can't contact seller, as it won't send my message to them

I have tried to message a seller but it won't send my message to them. The screen changes as if it is going to send it, but it never finishes. This seller is only doing collection for their item, so I am trying to find out what might be arranged if I...

Where can I find a way of printing out a label for a buyer who wants to return an item to me?

I sold a bag but the buyer has changed her mind so I refunded her and covered her return to me but she says I need to send her a returns label but I cannot find this option anywhere. It’s driving me bonkers with frustration

Simple delivery - still a ripoff on low cost small items

Would be helpful if e-bay actually produced a full list of items which you could opt out of simple delivery for. Tried to list something which appeared from the short list like it should be but no option to put my own postage rate in. It was only a 9...

Cannot withdraw funds

I am unable to withdraw funds from my ebay balance. I keep trying but told there was an error. The automated chat help has been totally useless! Any ideas?

Simple delivery

Today I listed an item for sale and discovered the new simple delivery with no opt out for ‘custom post’ like it had the last time I listed. I usually send by Evri and use the cheapest option which for most items is £3.68. Now eBay have listed my jum...

Has anyone noticed, the ebay website....

Loads like "that" But when you navigate the community site here, second-reloads turn into 5-second reloads. I guess we know where ebay is putting it's extremely limited web server resources into. Maybe they need to increase fees to cover their narrow...

Resolved! Simple postage!!

So it seems eBay have accepted 30 pieces of silver from Evri to try and strongarm sellers in to using their woeful courier service! I have been caught out when it first appeared, but started listing with advanced postage options to avoid this headach...

Resolved! Restriction on my account

Hello ,How can i reinstate my account when eBay put indefinite restriction on my account. I have talked with many of their agents on chat but no one is wiling to resolve my issue.what should i do.?Can anyone help me in this regard?Than you in advance...

Buyer can't find the return label

A buyer wants to return an item,but he can't find the return label sent through ebay.

Potential Buyer

I’ve a potential buy who would like to view a expensive item I selling before he buys and pays how can I let him have my address?

Does anyone have the customer services 'have us call you' telephone number please?

Does anyone have the customer services 'have us call you' telephone number please? I need to speak to a live agent urgently.

How to list with free postage?

Pulling my hair out here (at least, what's left of it....). I've been selling for 20 years but the recent changes are driving me to distraction and likely to drive me to another platform. I'm trying to list with free postage but when I select 'postag...

New posting batcode

Hicould you please send me a new code to post an order.My husband screen shot it to post yesterday which unfortunately didn’t work it’s gone off my phone & showing as dispatched

My E scooter broke down

Hi Ebay Community, I have purchased an e scooter back in September unfortunately it's handel got seperated. I have tried contacting seller but the massage is not delivering to the seller. What do i do now. Apparently it's within the one year of purch...

glasses

i sold some glasses packaged good have photos and now they are trying to get a refund and the damaged look awful it looks like they have damaged the glasses what can i do here?

Where is the option to opt-out of ‘Simple’ delivery for low cost small items?

I see that I am not the only person who is sick and fed up with this so called ‘Simple’ delivery, which causes me to have to pay far more for postage than was the case before. eBay state that items under £10 that are letter sized (in selected categor...

Postage overcharge

Postage costs should be determined by the size and weight of the package, delivery service, and distance. However sellers are disregarding this and charging much much more!

How to contact ebay? Seller says it delivers to Portugal. Ebay at checkout does not allow it.

Faulty item

Bought a shaving fork at the end of Feb and its sapped in places . Have tried contacting the seller twice (a company ) but no response so not sure what to do

"Simple Delivery"

The new system is useless. I have been selling on ebay for over 20 years but will have to stop if they insist on using this useless method. I have sold many valuable items (£100+) and always use Royal Mail special delivery as this guarantees next day...

Buyer wanting to send a £250 gift card to receive funds on hold

Hi a buyer has bought an item and has askec if ther payed an extra £270 if i woikd purchase a £250 itunes gift card .now getting emils from ebay wanting proofs of purchase of gift card to release funds on hold .any help pls

Ebay becoming ineffective and alienating sellers

Ebay seems to have a death wish these days. Its becoming useless. The "Buyers Protection" scam was the start of the rot. Buyers have never needed this "Buyers Tax" ever before. Its just a con to bleed more money out of its users. People aren't stupid...

Time period to open not received item

Hi. Is there a time period where a buyer can't open a not received case. Just had a buyer message me saying their item hasn't arrived from 10th May 2024 !!!! Told them to open a case against me, but surely this won't be able to happen considering the...

Just wondering if eBay has lost the plot ?

I have previously bought jigsaw blades, bandsaw blades and hacksaw blades, with no issues at all.Today I logged in to order some replacement bandsaw blades, from the same supplier I used last time, in 2022, yet the system indicates I have not bought ...

Does "Goods Will Not Fit" always "Buyer Remorse"

If I had purchased a pair jeans size medium (waist 34) and when they came, they did not fit, or a shirt with an advertised collar size of 16" and when it came, it was too tight, should I expect a seller to be willing to pay for the return postage and...

simple delivery

as a seller for many years this system is useless and i will no longer be selling on ebay because of this, terrible addition from ebay, just awful

First time shipping,

Was just wondering what the steps are for delivery through custom delivery, I have never used eBay before and I think I’m a bit in over my head as I have multiple items up for sale.

not allowed listing due to this msg

It appears you’re listing a forward-deployed item in a country different from your registered address. My address & selling country is in the same country. any ideas please, thanks P

Multi items with separate QR codes

HiI have sold 3 separate items to the same buyer and packaged all togetherThey all had separate QR codes. However only one QR code was scanned as they were in the same package.This has resulted in only one item showing as delivered and the other two ...

Six digit code

My buyer made an offer on an item which I accepted. He paid through eBay. Due to bulk I had specified in the listing the item was collection only and the buyer confirmed he would do so. We had an email exchange through Ebay to arrange collection and ...

Items removed by ebay

I have two items that were removed because they contravened eBay policy. They are in my ‘ended’ list but I cannot do anything with them. I would like to relist them or if not possible for them to be deleted. They are – Estee Lauder - Perfume block - ...

Item delivered to a safe place - buyer says they can't find it

I sent an item to a buyer via Yodel. Tracking shows as delivered and the Yodel courier left it in a "safe place" which was among some plants in the garden. I found a photo taken by the courier and sent it to the buyer but they say it isn't their gard...

unable to bid

Tried to bid £75 on a laptop this afternoon but when I went to "Review Bid" it errored and suggested contacting eBay developer. Meanwhile the auction ended and the laptop sold for £51 ! I am well p!ssed off. I am hoping to bid on another later but ha...

New “simpler” postage rules are not flexible.

Hello all, Do we all feel the same?I wanted to share some concerns about the new “simpler” postage rules recently introduced by eBay. While I understand the intent to streamline the process, the new system feels too restrictive for both sellers and b...

Credit card

I tried to enter my credit card exp date but it tell me it's the wrong date

Simple Delivery

As an ebay customer of over 20 years and now a pensioner it's an important source of extra income.I use 48 hour tracking and good stationery. I've 100% feedback.I don't want to use QR codes and mobile phones.Why won't ebay leave the other postage opt...

Collection in person

Sold an item collection in person,buyer has paid but still not collected after 8 days.i have contacted them and they say they are sending a driver but no show .will ebay release the funds to me or will they contact the buyer

After 23 years I’m done. This postage change is poor

Just cancelled an order, and ended all my current listings. Fed up with the control taken from me in correctly choosing postage and couriers. Again another kick in the teeth fir any seller. looking to alternative platforms sadly

Buyer failed to collect

Hi buyer failed to collect an item from impost that I sent Royal Mail . Took 3 weeks to tell me they apologise for inconvenience but had not collected and requested a refund (when their collect widow was 3 days). I sent them tracking to show it was d...

Listing won’t give buyers option of making an offer.

Hi all. My listing has “allow offers” selected and I had received one offer that I declined. Now other buyers have no option available to submit an offer. I can’t figure out why or how to fix it. Anyone know what’s going on any hos I can sort it? Man...

Issue with postage

postageTried to post parcel today but parcel is too large. Weight is fine. Funds are pending. Have contacted the buyer to explain and he’s happy to do whatever is needed but I don’t know what to do as I need to send it by alternative route. Do I canc...

Resolved! Buyer requested postage delay

I have already printed Evri QR code for dimple delivery & buyer wants me to delay postage for a few days as they are in holiday. I think the code lasts for 7 days but will I be penalised for my service through EBay ?

Simple delivery?

Someone help me out here please. I sell alot of skateboard decks with box dimensions of over one meter in length. These parcels cost me £14.15 for a parcelforce 24 hour delivery service. Simple delivery lists no postage dimensions of that size and th...

Unfair bad feedback received

So yesterday i received what i believe to be unfair bad feedback, heres the story,buyer messages me at 19:03 in very broken english basically saying he hadnt received what he ordered.i reply at 19:04 asking what exactly he had received compared to th...

Selling

If I sell an item for 200 pounds how much do I get back

simple delivery

how do i opt out of simple delivery , i often need to combine postage for buyers , simple delivery seems to make it very difficult to do so , not sure its even possible . i feel like i.m being pushed into it

Return label for Belgium

I sold an item to a buyer in Belgium - sent it from UK Royal Mail - who has now decided to return the item. I have no leg to stand on because despite the fact that I checked everything and have used the item for a long time he is insisting that the i...

Resolved! harassed and threatened

I refused an offer for a item i have forsale. Now that person is harassing and threatening me for a full refund plus payment for a return label on a item i have not yet sold. How do i inform ebay about this as i can see this person is trying to scam ...

Offered partial refund unaware that the item won’t be returned!

as Sold an item to an Experienced in bay account.The item is described as scratched and buyer is dispatched to find item is scratched.Eventually asks for item to be refunded.However I’ve only been on eBay since the beginning of June 2025. I saw parti...

Buying think it’s a scam

Hi can a eBay member call me please

Item sold has arrived damaged to buyer

Hello, can someone advise me please because this useless chat bot on eBay isn't giving me the option to email eBay or contact live chat. I sold an item on eBay using their packlink service with the courier Evri. It arrived to the buyer over a week la...

bullying member

I sold an item a week ago but it was not deleted I was unable to delete it today I spoke with ebay and it is now deletedan ebay member saw it even though I revised it and put Sold could not deletethe member is very unhappy about this and say they hav...

Auto relist

Hi my items are mainly clothes but they are not auto relisting. I’m not sure why

Can't add tracking, server down?

Trying to add tracking to an item through eBay as had to send it special delivery, simple delivery absolute rubbish couldn't change option, now it says server is down when trying to add tracking manually. Any way to report this to eBay to get this so...

Leaving feedback

I want to leave feedback on a buyer. It was a negative experience, but EBay seems to be offering only the 'positive' feedback button.....how do I change that to a negative button?

Trying to contact yodel as my customer has not received their parcel.

Can any one help. My customer has not received their parcel. The label was generated by Ebay. Yodel need a reference number to follow up a claim and I don't have one as it was Ebay who generated the label. The email with it on has been deleted.

Help with tracking number?

Hi can someone please help me.. I’ve sold an item which I have despatched & the tracking number didn’t load, I’ve tried to add manually but it won’t save. I’ve tried this multiple times & ways! has anyone had the same thing & how did you rectify? tha...

Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.

I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...

Tracking and postage

Sold item EBay took postage cost for label. But l can’t excess a Evri depot. So sent item by Royal Mail tracked 48. So need to add track code on buyers details but eBay are not letting me do that cos not used there label . So what do l do l need refu...

how do I contact an Ebay contact agent to request a selling limit increase

Hi. I want to sell a Grand Piano on Ebay. I only have a £500 selling limit at the moment, presumably because I have only sold a small number of low cost items in the past. I want to increase my selling limit for this one item to £2000 in order to sel...

Fees

Can anyone please advise. I’ve had to change to a business account and the seller fees are taking away the little profit I make. (I’m a very small business)if I open an ebay shop will the seller fees be as high? I think they’re about 14% at the minut...

EBay ‘Forgetting’ New Listing Titles

Frequently when I list new items, eBay ‘forgets’ the listing title and reverts to the title in my saved Template. Most details are saved in this Template (Xbox games) so I just enter a few item specifics then SAVE for later (I no longer trust ebay to...

posting

purchased a UPS shipping label. where do i take the parcel

Need to pay a seller extra money for postage

Hi i purchased an item 286643528837 and need to pay the seller extra money for postage. I selected the wrong postage option.

Ebay send offers on eligible items

Anyone else feel it would be helpful to know who your offer is being sent to?? Tony.

Resolved! Refunded buyer, but now they recieved item

We had a buyer who opened an "item not received" claim. We contacted the courier to speed this along but time ran out for us, and we had to refund the buyer. Now the item has been delivered, and no communication from the buyer.Is their a process for ...

Documents

I have uploaded my documents required for pay outs but it keeps notifying me I need to upload again and again

Evri are defunct

Hello, community I am trying to post an item using Evri and in the south of England there are no shops accepting this courier. How can I get round this problem? Can anybody please help?? I need to dispatch before monday. Absolute rubbish this postage...

Resolved! seller not sending purchase, lots of excuses

I bought a coat I really like. The seller has not sent it...I think they expected bidding to go much higher. They use excuses of being on holiday, will send tomorrow, etc. There are quite a few messages back and forward. I bought it 11 days ago. Now ...

IS anyone else having trouble paying sellers fees? All i get is to the authentication then "error"

Ive tried changing payment methods...but literally no way I have tried ends in anything but an endless loading circle or "error we cant do this at the moment"

yomove dog tablets spelt wrong

the dog wont eat them the logo spelt wrong you cant read the instructions unable to get ebay to help

How can I turn off simple delivery?

I want to turn off Simple delivery...how?

Postage slip

I have lost my postage slip and i can’t seem to find it is there any way you guys could send me it

Return issue

Hi allSold a pair of trainers with a fault that was described and pictured. Buyer opened a not as described returned.Not sure what to do about this.Cheers for your help.

Resolved! Need Advice: Relisting High-Value Items After Unexpected Shop Suspension

Hi everyone, I recently set up a basic eBay shop and listed about 47 high-ticket items as classified ads. Shortly after setting it all up, my shop was suspended, but it was reinstated the next day without any explanation. I'm worried about relisting ...

Return and refund

I returned an item but seller has not refunded me and is ignoring my messages. Impossible to talk to anyone at eBay.

Historic listings

I am closing down my business (lighting) and would like to find my historic ebay listings pre - 2023 to enable easy listing of sale items , can anyone assist

Refund

Hi is there sone one who can help me as I sold an item the buyer made an offer which I expected,so I wrapped the item up to send it of,but the buyer asked me a question does the item work,I was not happy about that after I wrapped it up to send the b...

why can’t other people see my advert

my husband can’t see my advert on app. it says it’s live and it’s had no views. how do i know it’s there if it can’t be seen.

contact a seller

Hello, how can I contact a seller who has purchased an item from me a long time ago. All I have is his eBay user name ' a good trader'

Application Latency / Freezing / Can't login

I’m trying to sell a table on EBay and I just managed to log in and list the item (I think) but now I can’t seem to log in on the app. It keeps freezing. This is what my account looks like: It keeps taking me back to this screen: But when I try to lo...

Selling Laxido powder sachets

Hi is it okay to sell Laxido in a personal capacity? I see that it's being sold on EBay but the sellers appear to be linked to a pharmacy or have some health link.

Need to cancel a sale

I've made a sale but I need to cancel it

I closed a refund as I should have picked not as described..

Hello all,I closed a refund as I thought I should have put the item I received was not as described, silly me not knowing that you can't change it or reopen it. Was it always like this? I thought I had done that before? The upshot of the story is I c...

Feedback

Why can’t I leave negative feedback for the buyer of my car that didn’t pay?

Sent an incorrect item

So I had a few items up for sale. 1 being Apple AirPods and 1 being IPhone 16 plus 256gb. Buyer purchased AirPods and although listing stated postage within 3 days buyer messaged me to post straight away. In error I posted the iPhone which I was unaw...

National Insurance request

So I have received the request for my National Insurance No. after I have just made a sale. I am totally unsure and confused what to do. I am not particularly happy supplying ebay with my NI No. - so I am guessing if I don't, they will hold my funds ...

item is not arrived

hi I hope you’re well I want to know can you check my post I open the request for money back because the tracking number was fake you can check in my account as well please do refund my money because I’m waiting more than one week now

purchases mad on account i didn t make

i was notified of a purchase of two gift cards that were orderd from ebay account that i did not make the money came out of the bank and i contacted the bank telling them the seller i told and ebay i told too disbute was made teh re fund was made bac...

Refund

Hi, I sold an Item and dispatched next day. Delivery was delayed and buyer was very disappointed and asked for refund and opened a case. After he asked for refund he received Item. So what I suppose to do? I messaged him but he ignoring me

Resolved! Seller asked me to close return then ghosted me

I recently ordered an item and received some items in the wrong size. I opened a return then organised a partial refund with the seller on the condition I closed the return. After closing the return the seller has not refunded me and has ignored my m...

Screenshot 2025-06-03 at 17-59-37 My eBay eBay.jpg

No option to download eBay listings

Hi guys,Currently have about 3500 items listed on eBay. I'm trying to download roughly 200 of them to CSV file so I can edit them an then upload them again. However I cannot for the life of me find any option to download certain listings.If I go to m...

Discount code

I downloaded the ebay app just to get the 10 pound off discount. However, I couldn’t find the code( i’ve been searching for whole day, in my message box + trying out code but all expired etc). However, after i purchased smthing over 50 on ebay, and r...

Label

I had a customer order multiple small crafting items , packed and posted in one parcel Royal Mail tracked 48 . I have partial , refunded buyer. For combined postage. Now I can’t dispatch the item or add tracking number as this particular item is on s...

Shipping to San Diego

Hi can anybody tell me please if eBay ships to San Diego through the global shipping program as the USA is missing on my Global Shipping list.

Purchase of luxury watch

Ifi buy a luxury watch , approx £2500, does ebay automatically authenticate it?

I bought an item 7 June, paid immediately. Have had no response from seller despite repeated msgs.

Have cancelled the order as not shipped. Seller has 100 % reviews. Absolutely no comms whatsoever. First time I have ever experienced this. Not sure what to do now.

Sold an item and the buyer wishes to collect it as they live locally.

The item was listed a post plus collect. Ebay wishes to create a postage label. How can I sort so the buyer collects and that the funds are still paid. Are you able to advise?

Sending very large item

I have a very big item to send to a buyer - it’s a pallet - eBay want me to get a label/QR code which is inappropriate. It needs to go by a specialist haulier - what do I do?

Fake seeds

I'v tried to call eBay regarding the ever growing number of people selling fake flower seeds but it's almost impossible to get hold of customer support to report this problem I think it's wrong that eBay doesn't do anything about this. I bought what ...