If I had purchased a pair jeans size medium (waist 34) and when they came, they did not fit, or a shirt with an advertised collar size of 16" and when it came, it was too tight, should I expect a seller to be willing to pay for the return postage and give me a full refund? No, certainly not!
Just a few moments more before I get to the point.
So now I purchase a pair of black plastic replacement kidney grills for a BMW 120d Convertible, Model Number E88 registered in May 2010. The parts are in the UK and have free postage. The advert reads: - BMW 1 SERIES E81 E82 E87 E88 LCI FRONT KIDNEY GRILLE GRILL GLOSS BLACK 08-13 and even advertises UK Stock next to a Union Jack. The grills duly arrived and looked great so I left appropriate feedback. However when I came to fit the grills and although they did fit the aperture, all six clips on each grill would not locate properly into the areas engineered for just such fittings. I wrote to the seller informing him the product would not fit where re requested the reg No of car and the VIN number and a photo of the front of the car. I sent a photo showing the grills in place on the car, indicating the problems with the clips, that I believe have too thick retaining clips that are too short to click into place on the cars body.
So I begin a return stating that although the items fit, the clips are defective. Back comes the form from EBay stating the seller accepted the return however the postal charges to send the goods back was down to me. I queried this with EBay who told me because I reported the goods did not fit, the case was deemed to be buyers remorse because I had ordered the wrong size and was why I had to pay for the return.
Now here lies the second wrong - the return address is
Helong Street, Baiyun District,
Guangzhou, 广东省, 510000 CHINA
The refund amounts to £18.52 and with postal charges to almost any International address, let alone China, would probably amount to the price asked for the goods. Some justice - what does the Community think?
