Member To Member Support

Ebay messages not working

Hello, i just started anew account and everything was working fine until i tried to message a seller enquiring about a product, about the third time i'd done it on this account. while it was working previously, on this account, now when i try to send...

Item I had for sale was removed as "Offensive Material"

I listed a Reproduction World War 2 German Ring which These are I was notified today was:We had to remove one or more of your listings for not following our Offensive material policy.However, there are at least FIFTEEN items exactly the same as mine ...

Item falsely bidded on

I was winning an item untilthe last 5 seconds and then a bid was submitted very high that won. No issue with that, but then it was relisted 15 minutes later which makes me think that was a bid to artificially inflate the price. How do you report that...

Been accused of violation

So I listed my old Tiffany necklace and bracelet. It’s in very good condition as was hardly worn. After a few weeks eBay have removed it saying it’s fake. Not sure on what grounds they’ve come to this conclusion. Anyway I contacted them and they didn...

Authentication

Hi Guy's, can anyone tell me how much an item needs to sell for before it gets sent to an authentication centre?I thought it was £500 and under, but I sold an item for £480 plus buyer protection and postage which still came to under £500 and they sti...

Resolved! Is there a simple way to add a public note to all mty listings?

I'm going to have to suspend selling activity for 10 weeks from mid-January due to a medical / health issue.Is there a simple way to add a note to all my listings to inform potential buyers in advance?I've tried using the "add note" option, but that ...

Recalled item, seller unresponsive, eBay won’t engage – how do I recover remaining eBay funds?

Hi all, I’m looking for guidance because I’ve completely hit a wall with eBay Customer Service. I purchased a telescopic ladder earlier this year. Months later, eBay emailed me directly to say the item had been recalled for safety reasons and advised...

Item I purchased

Can I get help I bought a Apple Pencil from a seller who advertised it to be a 1st generation actually it’s not and we have only just noticed as it was a Christmas gift the item was advertised with what I needed but the serial number on Apple is show...

Chat to an eBay Assistant

How do you get past the Auto-assistant to actually chat to an eBay Assistant? All I get is the option to have eBay call me and that is a waste of time, as all I get is a person who talks at 99 miles per second and is foreign and doesn't speak clearly...

Overseas warehouses.

Hello everyone,I’m looking for advice or shared experiences regarding the eBay appeals process.Following instructions from eBay support, I was asked to contact whappeals@ebay.com to resolve a restriction on my eBay.co.uk account (related to listing p...

Wallpaper doesn’t match

I bought five rolls of wallpaper . They all have the same dye lot number but each has a different batch number . I put it all up on my wall but found there was a difference in shade when it all dried out . The seller won’t issue a refund unless I ret...

Resolved! Incorrect Amount

After I made an offer to the seller and the seller accepted it, eBay automatically charged me a higher amount than the price agreed with the seller.Due to certain reasons, I had to return the item to the seller. The seller refunded me only the agreed...

Howto stop a seller with 1000-10000% overpriced items

Check out seller and his stamp sale. I am very surprised of his sale record 122. His sale objects just now have either good picture or good condition. Most of them miss corner or more. I mostly react to the fact that the description of wmk and the li...

login issues and customer support contact issues

eBay website for 2 factor confirmation1- sends a text message with a code, I enter the code, 2- sends another code via email, I enter the code3- sends another code via text message, I enter the code and again access Want to raise technical problem ab...

Unwanted emails

How do I stop receiving emails from a seller? Any ideas?

Unwanted refund! - Ebay & PayPal keeping things simple for themselves!

Seller would not post item after payment because he felt the price was too low yet he had not set a reserve. Feeling this would happen I spoke to Ebay & PayPal saying I would not accept a refund I have a transcript. Vendor confirmed he had given item...

Partial refund offered but not received after 2 days.

i have been offered a 30% partial refund on an item not accurately described. i have accepted but have not as yet received the refund or a message from seller to acknowledge my acceptance. it has been over 48 hours. The seller only offered the partia...

Resolved! Buyer has no credit card - eBay won't let him buy

I have an item for sale - a folding snow shovel to carry in the car.I have a potential buyer but he's not allowed to buy this because he doesn't have a credit card "to prove his age".It seems ebay counts this as a blade.How can I resolve this problem...

eBay refused to remove feedback when the listing was accurate

I am absolutely fuming this morning... I sold an item which was described perfectly and clear photos were shown of imperfections and was documented in the listing. Yet the buyer left negative feedback straight away on my account due to surface marks....

Buyer saying no phone in box - fraudulent claim

I posted an iPhone and the buyer advised the parcel was damaged and the iPhone wasn't in the box. I sent the delivery photo of the undamaged parcel and the buyer advised that that wasn't her getting the parcel. eBay have refunded and the buyer has my...

eBay Automated Assistant Greyed out

Anyone know how to overcome the Automated Assistant not working and just being frozen with a grey text box saying 'choose and option to continue' with no options available?I've tried deleting all storage and cache data in both the app settings and my...

Unlock or earn rewards

Hi, I purchased £700 worth of car parts over the weekend and looked like I’d earnt or unlocked 5 rewards yesterday after, one being £15 to redeem on eBay but as I was scrolling through the reward box to see what else there was it went off and I can’t...

Seller has admitted they committed fraud. EBay support not being very helpful.

I bought my sisters kids a box of Cadburys Heroes for Christmas, for £29.99 from a seller on eBay. Instead, the seller went on Amazon and bought a box of Cadburys biscuits for £16.99. They arrived in an Amazon van, with Amazon packaging, and I got a ...

Seller continually cancels orders??

I recently purchased a sellers items for unbelievably cheap prices, I checked their feedback before proceeding and there were a lot of positive reviews but many many negative reviews all claiming "seller cancelled order". I knew my payment would be c...

No confirmation e-mail

I have placed an order using the Guest option and cannot find the confirmation e-mail, can one be resent to my email address? Payment has been paid and I have the order number from that but need the original confirmation. Thanks

Truly had enoughg of the poor customer service

I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...

''payments on hold''

Over 4 months now of 'a payment on hold' how do I get to contact real staff for the required ''further information'' instead of going around in circles with 'auto assistant'

Bought two identical items from a seller at same time but one broken

Paid for two items from a seller one works fine the other is broken I contacted seller to resolve the problem but still no success anyone have idea that may help

Evri delivery

Why is Ebay promoting Evri/Hermes in its Simple delivery service ? Evri/Hermes is the worst delivery service in the UK and has been for years. Evri should not be the favoured delivery service for Ebay.

Verification

Hi don't have credit card want to buy some jigsaw blades how do I do it.

How to give buyer address details to collect purchase

How do I give the buyer my address to collect their purchase? Ebay block anything that looks like a phone number.

Buyer requests refund for “wrong item” sent, but I’ve never seen item in photo what should I do next

I sent a Pandora charm to a buyer, after it was delivered buyer requested return as “seller sent wrong item” they have included a blurred photo of a pink butterfly bead or charm, it’s hard to tell. I haven’t sent the wrong item and I’ve never even se...

buying motorcycle boots by size

I am wondering if I am doing something wrong. It seems that eBay do not think it is important when searching for an item to put in a field "size"

Account restriction

Hi, My selling account is still restricted despite actioning everything I need to do. It has been saying, account waiting for verification for months now. All cases have been closed. Can you please explain what needs to be done for me to start listin...

Product recall for mobility scooter charger from 8/4/21

Hello, I'm after some advice. I recieve an email from ebay stating that a product brought in 2021 has been recalled due to fire safety risk. Its a mobility scooter charger 5amp from slk mobility. We use this to charge a mobility scooter for long peri...

SD and Prohibited Items

Hi.I just sold some bottles of rubbing alcohol , though I was aware that normally they cannot be posted by the majority of the courier companies. I still listed them coz:I bought them from Amazon, and they were posted to me via Evri.eBay's CS told me...

Counterfeit Item - return - contact Purchase 2023!

Hi All, I need some help, I have found out today, that the item I purchased in May 2023 is actually a counterfeit item, the listing doesn’t appear to inform me of this and it was actually listed as a genuine. - When I go to report it the order number...

Impossible to buy binoculars £354 on ebay

Impossable, to buy item wont accept confirmation.please can you adviseThanks

Contacting a seller for directions

After more than 20 years using ebay, I am finally looking for alternative platforms from which to buy. I am pretty irritated that it is impossible to write to ebay with this observation, but it is their loss. My recent experience will explain why I h...

I have won an item that is for collection only. Contacted the seller through eBay but no response

I have won an item that is for collection only. I have contacted the seller through eBay but have had no response.I sent a second message three days later and still didn't hear anything.How long do I have to wait before I can request a cancellation?

Buyer claiming an item was damaged and demanding refund

A buyer bought a glass decanter, she's claiming that it wasn't packed properly and the glass stopper was damaged as a result. I used almost a full roll of bubble wrap and both decanter and stopper were well wrapped and secure, there's no sign of dama...

Harassment by Ebay!

Suddenly, I'm being besieged by unsolicited, and unwanted, offers from sellers; it happens if I so much as look at one of their items for sale.This is extraordinarily frustrating and time-wasting, especially the steps required to decline the offer.Th...

Resolved! Old ebay account

Hi, I made an account in 2008 and last used it in 2015 but I forgot login details is there a way to access it I had 100% good feedback and did not really want to start fresh . Thnx

Getting ebay and Evri to own up to their mistakes

It seems to me that eBay and Evri have a complaints system that acts rather like a self flushing toilet. Whilst they are happy to set up a process where buyers can complaint about sellers and vice versa it is virtually impossible to get ebay to actua...

Does anyone have a actual phone number for eBay.

As the title says, the links and re-navigating plus avoiding the barely helpful chat-bot. It drives me scatty, either eBay admit to not having a contact phone number. Or they just bury it so deeply, that they don’t won’t members using it. It’s bizarr...

Potential buyer wants to view. But eBay won’t let me provide my address

Does anyone know how I can give a potential buyer my address as eBay is blocking everything I do

Sellers refusing to send to my address

I live on Jersey and have a bonafide post code. I have won several items and attempted to pay immediately upon winning but eBay doesn’t allow me to but recommends that I ask for a postage quote, if the seller doesn’t want to send the item I get an un...

Mobility scooter charger

I got a email from E.Bay say that I got a mobility scooter charger that is a fire risk but I have not ordered a mobility scooter charger

Payment on hold buyer not acknowledging delivery

Buyer has ordered and paid for goods which are on hold till confirmed delivery. Delivery has taken place to buyer, who has failed to acknowledge via eBay that goods arrived, although they have confirmed in telephone call they are satisfied with item....

Return Label

Ebay have sent a Royal Mail return label and the package size is not accepted by Royal Mail, apparently I need a Parcel Force return label. Sellers is telling me ebay's problem and seemingly no way to contact ebay. Thanks

I got scammed

I paid for a Meta Quest 3. After reading the page reviews, I found out it was a scam. So I canceled the order, and I was told I would get a reply in 3 days. However, the seller immediately marked it as delivered while I did not receive it.It's been m...

Ebay has lost the plot bleep is TrackingAce?!

So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...

billing

hi i am unsure why i have an outstanding fee of £9.

Resolved! Ebay forums moderation

Hi All,Does anyone know to whom and where a formal complaint can be made regarding a moderator and moderation in the forums. Many Thanks

Resolved! How can I check a purchase using the order number shown on credit card.?

I have a charge on my credit card for £113.62 and cannot remember purchasing anything for that amount in November. I have the order number but don't know where to check this purchase. Can anyone help/explain where I can cross-check this purchase plea...

Accidentally paid for postage at post office and did not use pre-paid label

Can you help please? Newbie eBayer.Went to post parcel but didn’t use eBay’s pre-paid postage. Now can’t put the real tracking details on as all auto-populated with the pre-paid label. How can I change this? Thanks

Can no.longer send an item but cant refund as dont have the funds yet

Can anyone help. I posted an item for sale about 2mths ago. I had no idea that it had sold, 2 days ago as I am currently undergoing treatment in hospital. I've contacted the buyer to apologise profusely and explained that I won't be able to now send ...

missing part

Hi, I bought a record player. it arrived without a power plug. As the listing stated it is fully operational, I’m unable to test it. Could you advise on what to do?

Resolved! Need to pay for items. Can't get past ebay bot

HelloI marked two items as not received, as I hadn't received anything several days after evri marked as delivered. Ebay refunded me for both, but now one arrived today from evri very late and one was with a neighbour. I want to pay the sellers, but ...

Converting my account to a busines

I cannot see where to covert my account to a business account. A page directs me to account settings but there is nothing in there. There is also an option to create a business account but it will not allow me to do so because my email addresses are ...

customer support

Could someone please help me? I would like to contact eBay support via chat, but the chat option is not available to me. The system only shows a direct call option. I would greatly appreciate it if someone could guide me on how I can access eBay’s ch...

A seller took my money without me agreeing to the purchase.

I asked a quation about a product as I needed 2 and would like the postage to be just one... The seller did not get been to me for hours. The said put an offer in and I will accept it... by this time I had already purchased elsewhere.Money was taken ...

Why can't I speak to an agent any more?

Once again I am being messed about by Evri, failed delivery after failed delivery. When I try to speak to an agent to complain I get told that agents are unavailable! If eBay are going to ram the UKs worst courier down our throats surely they should ...

Repeated Account Restriction Due to AI Error

Hello, I am writing to formally raise a complaint regarding ongoing account restrictions on our business account Sonoluxeltd, as well as the unprofessional conduct experienced during our recent interaction with eBay customer service.We are a register...

Faulty Item Stuck In Post

Hi all, any help would be appreciated. The help pages keep telling me to select "report a problem" but there is no option for this next to any of my purchases, as a result I can't see how to ask eBay to step in. I purchased a phone through eBay from ...

Call back

Can anybody send me the correct link to get ebay to phone call me back please?

Resolved! Product recall

I bought a small electrical appliance in 2024. Today (17th Dec 2025), Ebay emailed to tell me the product is unsafe/recalled. Of course, there is nothing obvious on the Ebay website to say what the procedure is or how to claim my money back. Ebay doe...

Duplicated order

Hi, how can I cancel an item that was duplicated by mistake. It was automatically relisted but i didn't realise.Someone has made a bid on the duplicated item but i have explained and they understand. The original item has been sold. This all came abo...

Received an item addressed to me that I didn't order

I received an item from Ebay that I didn't order. It said Ebay on the outer packaging, and was addressed to me, but I never ordered it. The seller's name and address is on the back of the packaging, but is covered by sellotape etc and I can't read it...

Resolved! Unwanted item received, is this a scam? What should I do? No name just postcode

Item received but not ordered. No name just postcode and seller mobile no

Selling

Will ebay let me know by email if my item sells or do I have to keep checking on the ebay website?

fake buyer

I didn't sell any item and someone wrote to me that I sold it to him and he transferred the money to my account. I have a different account on the app, different letters, and the support seems to be hacked. I can't write to the support, but I can log...

Refund not received after seller agreed no-return refund

The seller said they applied for a full refund without return, but I have not received any refund yet. Today is the deadline. The item was rubbish the wig look exactly like grass I couldn’t dash it out as gift . Please step in and help resolve this.

Credit Note

I have a credit note somewhere and wish to spend it before it runs out. Been looking for it for 2 weeks now as I got told to go into my account but can't find it. Can anyone help please ?

Resolved! damaged item arrived simple

I have received my item and its been damaged in the postage system when contacting the buyer regarding this i get a automatic response from ebay" Simple Delivery programme to post this item. For postage related questions including lost or damaged in ...

Cancellation after Shipping

Hi all , recently sold an item and shipped it today. The buyer has paid through their bank account but wants to cancel the order and then re purchase through PayPal credit. how do I go about this, is it safe to just cancel so the can re purchase when...

Returning an purchase - Not As Described

Hi, I've received an item which is not as described. I've exchanged messages with the seller and s/he has eventually agreed to accept return and that s/he is responsible for the return postage costs. However, this morning I've received a message from...

What3Words

How can we add the ///What3Words location to a delivery address? If one tries to enter it as the first line of the delivery address the algorithm removes the /// symbol and replaces it with /; and then there isn't sufficient space to write the remain...

Account restricted

Hi, I’m unable to send messages to other sellers. It shows an error saying I need to complete verification, but I’ve already done it.

Made much of an high bid

I have to much of an higher bid

Restriction on my account

Hello - about three weeks ago, restrictions were placed on my Jonto account due to non-compliance with eBay's standards and policies. My feedback rate is 97.8%. I previously sold 30-40 Gillette blades per week, and now it's 2-3 per week (my items are...

Motorcycle boots

Why is there no size selection for motorcycle boots, really annoying as have to waste time looking

Seller

Hi ideas please I bought an item it didn't arrive I notified eBay and the seller refunded me on the feedback I put that I didn't receive the item but got a refund . The seller has contacted me asking me to change the feedback. I will not lie but the ...

I want to delete old expired offers from the account "bids and offers" list

Cant seem to delete old expired offers from the "bids and offers" list . The "three dots" only allows seeking help and it doesnt seem to be catered for so going round in circles.....Anyone got the salvation cheat?Ta

Confirmation of collection without eBay app?

The confirmation email I received from eBay after listing an item for sale, collection only, states "When your buyer arrives, you'll need to use the eBay app to document that the item was collected." But eBay updated their app several months ago so t...

Execrable EVRI

My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...

I sold an item. It took three weeks to be delivered. In the meantime, I refunded the buyer.

I sold an item. Took a long time to arrive. In the meantime, I refunded the Buyer. I asked for the money back, but the buyer never replies to my messages.

threataning ebay member bidding on my items

anyone had a problem with eBay a member

Headlight

I have bought a headlight from a seller and the part doesn’t fit, before I made the transaction I have asked the seller about the item if I wouldn’t fit and in that case will I receive a full refund and they said yes so after I received the item and ...

Deliver or refund

Item sold with buy it now with collection only. Then got message “Can I deliver or please refund”, have asked if they live local but now getting no response. what to do?

Item

Hi is there a phone number to call someone human my parcel has not arrived I’ve ask the sender to resend my my parcel l have proof from evir to say we lost your parcel

has anyone ordered Dior Midnight Poison eau de parfume and not received it

Has anyone ordered?

shipping label

hey, a customer has bought one of my items and i’ve opened the shipping label and closed it not knowing that after i close it i can’t open it again and i haven’t shipped the item. what do i do.

Buying an item after reserve not met

I bid on an item earlier today and lost the auction as it said it had not reached the reserve. I messaged the seller to ask what the reserve was and explained that I really wanted the item. The seller told me it was £65 (I had bid £60) but said they ...

Ebay closed my new businesses account , removed listed item,

Ebay permanent restricted my business account i opened today I called them but they don't explain why.Can I open another account, how to prove for them my real business before that, I have a real shop and Ltd registered company in UK. This is my pers...

How to retact an offer made in error

How to retract an offer made in error

Resolved! Someone bought an item by bid but said he didn't want the item anymore

the item bidding has ended and it says he won, do I just wait for him to cancel or something? he did message before it ended but I didn't have enough time to figure how to cancel on my end idk why he didn't cancel on his end. also how tf do I talk to...

Date of arrival on orders

Has anyone else suffered from this glitch with eBay, I did a chat with them and they said it was a glitch posting the arrival day of 27th December even though I have 2-3 days expected delivery. It has stopped all my sales as people think they won’t r...

Verification Message Scam?

Hello ebayers, i recently received a message from a verifybot16 account (i didnt put out the whole account name just incase) but it said in the message that i had to click on the link which was id298.ebay-complete.com (another red flag) which was all...

Resolved! Returning damaged item but eBay has closed return case

Item I received is damaged and out of date so requested a return via eBay (should be free under buyer protection) and opened a PayPal dispute as seller was not communicating. EBay now closed the return as PayPal involved. Question is how do I get eBa...

Loss of half of refund

I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...

Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their...

Account restricted but not message/email

Hello I got this account since 2019 where I only buy regularly I plan to start to sell, and bam my account has been restricted. I did delete a few old credit cards who were expired and when I try to confirm my usual bank card payment with the securit...

eBay not sent a confirmation barcode , DPD delivered item at 0857hrs this morning

eBay have not sent a confirmation barcode to collect parcel from my local pick up point (SAINSBURY ARGOS) although my parcel was delivered at 0857hrs this morning (over 3 hours ago) how can i now pick parcel up with no barcode and why does Bay make i...

No action on fraud?

Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...

impossible to speak to a human!

About a week ago i ordered a tablet. It was marked as shipped and then 2 days later the seller messaged me on here to say it is out of stock! They told me to cancel it or i.coukd wait 6-8 weeks for it to be back in stock. I needed it asap so i said i...

Advice please.

Hi, I'm really in need of some advice please, I sold a high value electrictronic item on eBay (Laptop) and I'm wondering when is it safe to spend the money on something else and know the buyer is happy and doesn't want to return it? I've sent numerou...

Account restricted. Was told temporary due to review, in fact - permaban

Hello, Not sure where else to go, so perhaps some had similar experience and might have some recommendation. I don't know whether this forum is checked by eBay themselves. Long story short, this is a private account, been with eBay since '05. Selling...

Qr

I still haven't received my collection QR code

Search settings

How can I change search settings as a default to exclude United States permanently . It’s a waste of time I have to change preferences every search. I just get offered a load of options with ridiculous delivery and tax charges. I don’t want anything ...

Ebay Chat Support Bugged Not working

Ebay Chat Support Bugged Not working how to resolve this issue.

Relisting fee for a motorcycle after a timewaster cancels

Hi. Do we have to pay the £22 again for a vehicle if the time wasting "buyer" cancels the order?

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

I keep getting messages that I am below standard and not selling enough on ebay.

I use to be a sole trader and was a business seller, Because I am not meeting their requirements I am being fined 6% of everything I sell. Im not a business seller anymore and dont want to be. I now been sent the info below. I am sick of being dictat...

Simple Delivery

I sent an item using simple delivery The buyer paid for the transaction immediately I haven’t received payment into my account and the buyer is wanting a refund because he hasn’t received the itemTo verify my bank account, EBay deposited £0.001 penny...

My funds are on hold pending re-verification.

I have over £500 on hold. I have been a seller for many years and have 100% feedback. My activity has increased in the last month as I have retired, sold my house and horses and am moving to Spain. I have sent new verification of my identity as reque...

Writing description how to a space between paragraphs

How do I enter a space between paragraphs in my description?

Appeal approval

Hi, I had one of my items suspended because of policy violation. Ebay said that my item has a blade, so only age restricted postage is allowed. My item is a leafblower, and it doesn't have a blade, so I appealed the suspension. Ebay has approved the ...

Havent reciever a refund and apparently i didnt buy anything?

I bought a white miffy backpack a couple weeks back, the item was cancelled a couple days later and I made no big deal, recieved an email saying I would get a refund in 3-5 working days on the first of December. It's now been 8 working days and I hav...

Issues with final cost vs offer

Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...

Selling

A customer has asked to purchase a bulk order of 30 albums. He is asking about creating a shopping article in order to purchase and also creating a listing ( of 30 items ?) with a range of costs/ He is unable to tell me other than one specific item w...

Contacting ebay

Hi all does anybody have a link to contact customer service please mine is all greyed out and not working

Automated Chat not Working

I desperately need to contact Ebay and my automated chat function is frozen (all greyed out). I can see the details of my previous chat but it is all greyed out and no option to click anywhere or restart etc. I have a very good buyer missing a delive...

Unable to create seller account

When trying to create listing get an error message stating unable to create issue eBay end, been like this for weeks

Help for Call back request

Hello, I am requesting a call back to an agent.Every time i put the details and then a message came ; Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search . It s been 2 hours. Pls help or send ...

Packaged items wrong and posted one item instead of 2

I didn’t realise that the buyer had bought two items and that the postage label was for both items to be sent together. I posted one item and now cant post the second as the label has been used. What do I do?

disappearing purchase history and seller

I purchased an item from e-shopdealsukseller. It arrived but I requested a return. I received an email asking why it was being returned (signed by some called Cody). When I tried to follow the link to reply a screen popped up stating 'Something went ...

EBAY POLICY

Can someone please enlighten me on to how i sell a product for a Kyocera copier if i am not allowed to mention the name Kyocera (according to ebay)?

How to reply to a message when you ordered as a guest

Hi I ordered something as a guest and the seller messaged me to ask if I would like a full refund because the item was damaged and they didn’t want to send it but I cannot reply

Live chat not working

I have a problem creating a listing as eBay keep taking it down, even though I am providing the correct proof of purchase and authenticity, so I want to contact eBay to help but when I click on live chat, all the options are bugged and won't let me c...

changing stock quantities on my selling account

Have tried to edit quantities but won't update on site even though I've push the save tab

Item posted Via Royal Mail, but the item I have ordered should be KG

Wondering if anyone can help? I placed an order at the weekend for a wooden summer house. The item should be around 200KG and the length is 8 X 8. However, the tracking I have been sent it for Royal Mail. Royal mail do not deliver items of this size....

I just saw a klarna coupon on my activity that I did not set up. Should i be worried?

I saw a klarna coupon on my activity that I did not set up. Should I be worried. I am asking because there was a hack attempt on my account where a product I did not list was live. I have changed my password and also check my account details are corr...

Seller said he was posting via Royal Mail but has given tracking number for Evri.

Evri deliveries here are very very poor . I would not have purchased with Evri delivery. Evri is now for me making Ebay unusable. This is a very poor experience. Is there any way to complain to Ebay

Fake PS4 controllers everywhere

Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...

I got sent a 4 inch metal tube instead of snow grippers, how can I sort this out?

What do you do when they send you a wrong order, and how do you get proof so a refund can be done, or get the original thing I did order?

Poor quality product

So I bought some ballistrade posts back in June they got fitted around the end of July as I was having my garden landscaping done and this was the last part of it. Within 6 weeks I noticed they had started rusting a month after that completely rusted...

Changing Address after a package has been posted

I have recently ordered a package and the seller has posted it. Unfortuneltey I only realised now that the saved address on my Ebay is my old address. Is there anyway to redirect it to my new address after its been posted?Thanks for any help

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

Dangerous item

Hello, I bought a replacement battery for my Black and Decker strimmer this summer. I have used it a couple of times. last week I was contacted by ebay with the following information: We take product safety very seriously. We’re reaching out to you b...

Can sending to many returns back get you bared from Amazon

Can sending to many returns back get you banned from eBay

Help

How do I speak to eBay about a counterfeit item I have received. Why is it so difficult to speak to someone or live chat

QR codes

I've just sold two separate items but can't seem to get a qr code, I'm only being offered collection which is no good, suggestions

customer support keep leaving the chat

hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...

Buyer wants next faster delivery

Hi, I sold some crockery with Simple Delivery but after I printed the label, the buyer emailed to say that they wanted the plates by Wednesday and I can't work out how to cancel the postage and reissue new postage.....or how to upgrade it to next day...

Sold too soon

My item has been sold for below the 'buy it now' price 6 days before the actual end of the auction - and I can't see any other bids!

HI

Are ebay email messages down today? I can't seem to get mine to send having tired multiple times over several hours - this includes from the app and from a desk topthanks

contact details

An interested buyer would like to view the item I am selling. How do I let him know my address?

Sent parcel back

I've return a parcel back but its not showing on returns been given to 8th Decembver to do itused printed label what ebay gave me.there's no infomation or procedure to tell ebay its been sent The item is a philips CDi ConsoleOrder number 20-13826-407...

Top marks for eBay agents!

Hi all, Alas, I've recently had an unpleasant purchasing experience with an uncommunicative seller and found myself having to contact eBay and ask them to step in. Fortunately I have now been able to close the case as the missing item has arrived - b...

The toothless wonder called ebay complaints

System does not allow a copy of complaint to be retained by complainant, ebay then looses complaint. Already complain that seller has not sent postage paid returns label Order date:10 Nov, 2025 Order total:£4.98 Last blackmail message sent from selle...

Issues with one seller

Hi,I ordered one item and the seller cancelled the item because he said that I didn't replied to his messages. I didn't replied because I didn't saw his messages. I really need this item and I don't know what to do... What you guys suggesting me to d...

Can’t update postage and tracking pls help!

I had to use a different postage method to the one that was on the QR I downloaded. Due to the cost of the item I has to add higher compensation for loss. Post office said I can’t pay the difference or edit the postage on the prepaid label. so I paid...

Agent

Why cant I contact an agent on ebay.The chat option isn't there anymore

Buying silver jewelry without hallmark

Hi, I've recently discovered that selling or buying silver jewelry above a certain weight needs to be hallmarked under the UK law, I've purchased quite a few pieces from on eBay from multiple sellers and the only thing they ever had was a stamp 925We...

Ordered one BRAND AND RECEIVED A DIFFERENT ONE

I ORDERED ZOOMIE pet spray via EBAY, I received 2 boxes with a different Brand name Printed in large letters at the front YEGBONG. I have poor eyesight so when not seeing the small letters I wrongly assumed that Zoomie would be mentioned somewhere as...

No credit card to verify age 43year old business man

Hi there, last year I found these amazing Japanese sewing scissors (for thread or fine work) and they are the best I have ever bought, we go thru sooo many cheap pairs of all sizes but for the task I chose these particular pair they excel! I have abu...

EBay has blocked my money saying I need to update my personal details which I’ve done still blocked

EBay won’t let me withdraw my money until I update my personal details. I’ve done this and still saying same. Update account details Anyone know how to solve this please

Unjustifiable negative feedback and complete lack of ebay support

The item listed was accurately described yet the buyer appeared not to have read the description, and left negative feedback saying it wasn't as he expected. E bay have completely failed to offer support to their sellers in considering this issue

Bought an iphone that has been flagged as lost/stolen

Hello, I purchased what was described as a brand new sealed iPhone 16 at the start of September, which has been working perfectly up until 3 weeks ago when the phone stopped receiving any service. I contacted my service provider and took it to the ap...

Ebay Automated Assistant Frozen

My account was restricted due to high out of cancellation percentage. I can't chat anytghing on automated assistant. Anyone knows what is this issue and solution for it ?

Safety issue

A JBL microphone I bought about 6 months ago caught fire, melted and burned my hand. My messages aren’t going through to the seller - there’s a bug I think, and I can’t contact an eBay actual person to discuss it and can’t use their automation to get...

I’ve been scammed

So I bought some Pokemon cards for £160.00. I’ve received a letter 48 hours tracked today with a note saying thankyou. now eBay make is so hard to get hold of them to try and get help and my money back and I don’t know what to do.

Can I change payment method after buyer has won thecauction

I sold large item but said to pay cash on collection . This is first time I have sold an expensive item £200 and realise I should have accepted payment via eBay. it is 5 days since fhe auction closed and the buyer still hasn’t contacted me to arrange...

postage

i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?

location restriction

I am in the UK, my girlfriend at the same address can buy item X, but I am blocked with the error code Unfortunately, this item isn’t available for purchase in your location.{e284694-1260494x}. what is going on? I can buy it on a guest account, but t...

Inexistant customer services

Hi, can anyone tell me how I can access a phone number to contact ebay customer services. Thanks.

Resolved! Postage

Need to speak to an operator

Problems listing an item

I have an antique silver retractable toothpick I would like to list but it won’t let me as it keeps saying can’t list under knives policy, what can I do as it’s not a knife

Contact seller

I am interested in buying a car but the contact seller tab doesn’t work . Any advice please ?

Buyer didnt pay bec missing parcel got refund quick then item arrived i ve not been paid

Hi can anyone help me bec i cant seem to get funds back seller bought my item delivery was slow she got a refund after 5 days which was quick by e bay but then 1 wk later the item arrived she got refund and my item and has not paid me or returned ite...

Scammed

Can anyone help me please. I have been scammed as i have payed for an Iphone. it has just been delivered but was just a box of papers? any advise would be appreciated

Ithem not recived

Hi, I haven't received my package, number of order (19-13886-69339) and evidence been provided (as a picture)is not my door,my number is 13 Napier Road,address completely unknown, I did ask for reform, but they are saying it was marked as delivered,...

How to cancel an order that has already been marked as dipatched

Hi Guys,I have an item that somebody bought from me and I mistakenly got the prepaid label before he had paid for the item. he then messaged me to say he bought by accident and wanted to cancel, which was fine because I haven't sent the item yet. The...

Buyer requested refund for iPhone that has nothing wrong with it

I sold my iPhone 14 Pro Max , I described it as in excellent condition and unlocked which it is , not a mark on it , but the buyer has come back to me saying the battery health is 82% and wants refund , I have quoted to the buyer my advert was 100% c...

Seller abusive and using buyers personal details

Ok so i have a problem where a seller started behaving highly abusivly after a sale, the seller who was selling "blind boxes" and plush collectables seemed to change their mind after payment and kept harrassing me to cancel my orders i had placed, i ...

Returned

We received a message off the seller on the 29th November saying he has received the item we sent back

Resolved! Dispute failed authentication

I’m selling a diamond solitaire ring, The Diamond Story, authenticity has come back verified, however “the item’s condition doesn’t match listing description”. Issue found during inspection include “ item suspected breach of eBay’s prohibited item po...

Policy Violation - Open for 5 Days and no response?

I'm hoping someone can help. I've had a policy violation open for 5 days. I cannot do anything to the listing because all the boxes, i.e appeal, edit and delete, are all greyed out.The listing apparently had an external link, which I removed and then...

Seller is no longer on ebay so how do i get a refund as Ebay have no way of contacting anyone.

Email account unable to track parcel

Please help.unable to verify its me Keep sending no unable to verify

Buyer being aggressive

So I accidentally uploaded the wrong photo on my listing, however the title and description were accurate and correct. The buyer has been aggressive and threatened to come to my house for their money all because I accidentally uploaded the wrong phot...

Resolved! Counterfeit

What does eBay actually do about counterfeit items? The seller has said to return the item for a refund, but then they’ll just sell it on but it’s a fake, so I don’t really want to do that. I’ve submitted a report but haven’t heard anything. The cont...

Paid with Klarna to eBay but product it is not in Purchases

I’ve just bought (3/12/25) a KitchenAid mixer using Klarna; the payment went through on my current account, but the product isn’t showing in Purchases. What can I do?

I'm having a lot of trouble with an order

Hi, I've been trying to cancel an order and I can't do it

Hi, I'm having a lot of trouble with an order

Please could ebay ring me

DHL collection

An item I sold was supposed to collected by DHL but it has not been, I can’t find any information on this issue

how can i report a seller for the items they are selling ..

I cannot belive they are allowed to sell the photos i saw on thier site . i looked fot somewhere to report a sellers items but cant find anywhere. I wasnt looking for pictures they just appeared and out of curiosity i clicked on it and was terrible a...

Policy violation: offering to sell outside eBay

I’m trying to list a gaming pc but something is triggering a policy violation regarding selling outside eBay however there’s nothing in the product description apart from individual part details. I received an email and for a brief moment it offered ...

Auto relisting items that have previously sold.

Hi Everyone, For the last few years occasionally I would sell an item, that I know sold previously, at first I thought it was me and maybe I had a mistake on my listing where I said I had 2 of the item and that was it.I then cancel the order for bein...

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...

When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...

listing removal OTC cream

Just has a listing for Voltarol cream removed as it is against listing policies, however there are13 live listings for the exact same product.Anyone else had this problem

Customer Service AI Claims outside working hours at 11am and 2pm today??

Called the customer service phone line, get's through to the AI, well thats Interesting on it's own, then the AI says customer service is closed and called outside working hours, called at 11am and then 2pm today UK time. So what time do you work?

Log in suspect

I got warning about suspect log in. I did log in, correct time and date. But the address is not where I logged in. I've had this issue before, is it a common error with ebay? Can I just ignore it?

I made an error on my listing which I can't now mend as I received bids

I made an error on my listing of a set of 3 pans. The photographs show the correct sizes, but I made an error in the description. I have received bids, and so the system won't allow me to amend the description and correct the error. How can I resolve...

Requirements for selling batteries in the EU

I was sent a message stating:We’re reaching out to you as you sell batteries or products that contain batteries in the EU. From Monday 18 August 2025, listings made by battery producers must comply with requirements in the EU Batteries and Waste Batt...

Moved to Australia - now Australian Bank Account cant access funds

Hi there I moved to Australia six months ago and am unable to access funds despite several calls to Ebay. First of all they said I would have to open an Australian ebay account and they would transfer the funds. They didn't. Today, several weeks late...

uploading CSV file

Hi all, Just need some help please, I am new to this action, so please bear with me, I am in the process of learning how to upload a CSV file to bulk list item onto eBay, I have my file ready and currently in uploads section on eBay, my question is, ...

Bought fake aftershave reviewed it before opening

Bought fake aftershave reviewed item before opening it and it's fake

Seller cancelled order now stuck in basket

I won an auction but before I had the opportunity to complete the PayPal transaction, the seller cancelled the order with the 'Buyers address incomplete' option. This was clearly because the item had sold for less than they were happy with and they h...