Returns

[racpicke_79]

A return has been requested on an item that was posted three weeks ago. And I’ve had payment for the item for two weeks. 
it’s clearly been used and she wants a refund. But there is no refuse refund option that I can see. 

not a big eBay user. 
advice./ Thoughts. Appreciated 

[tressygirl]

What is the reason for the return?

If a case for item not as described is opened, you will have to accept the case within 3 days.  Cases are all automated no point challenging it at that point.

If you want the item back,  pay for a fully tracked return postage,  and only refund through those case details,  when the item is back with you.  You will have 48 hours to do so.

Stick within those timelines,  and your seller performance will not be affected.

If you think the refund was unjustly granted,  and the buyer has abused eBay's 30 day MBG,  Money Back Guarantee policy,  you can appeal the decision.  I won't lie, it's not always easy,  and does favour the buyer in most cases. 

This explains the appeal process:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@racpicke_79 

[racpicke_79]

So she has 30 days to use and potentially break the item and then it’s returned to me unusable. That’s madness. There was nothing wrong with it when it was posted out. That’s very frustrating  

thank you for your response though 

[tressygirl]

Yep, it can happen,   though there are genuine claims too.

Not all items received are opened immediately, and on opening can be found to have been damaged in the post, RM / couriers are not known for their ' delicate' handling of items. 🤔

@racpicke_79