Member To Member Support

Feels like a scam, do I just sit tight and wait for 'delivery'?

Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...

Getting money for an item sent

I had a ring listed on eBay which I sold, got the label for the ring sent it in the same ring box and padded envelope that we’ve been sending them in for the past few weeks. (Had a few rings for sale). Packaged up all for panels on etc etc like norma...

Ebay customer service assured me that they would refund buyer out of their pocket

Hello, A buyer recently opened a INAD return for an item (bedlinen) that was brand new, in original packagin, sold for very cheap - £7. They complained that the item was not 100% linen but instead 50% cotton, 50% polyester. The material contents was ...

Why am i being charged a fee to list an item with enough space for listing available

Why am i being charged of a listing fee for every item i list even though when i checked my account i have more than enough space to list for the month? Thank you.

Buyer collected item but eBay still holding finds

I sold an item and the buyer chose to collect. My monies are still being held pending me confirming it’s been posted. The buyer has already left positive feedback as have I. How do I get my money released?

Seller feedback

Hello. I'm finding this very rather confusing for myself so I will try to explain in the simplest of terms for myself and everyone. Apologies if I aren't as clear as I mean it to be. I purchased an item, the item was not delivered in due time so I op...

Report Fraudulent Buyer

Report Fraudulent Buyer – Username Change from Dear eBay users, I am writing to report a serious case of abuse and fraud involving the buyer who previously went by the username and has now changed it to This individual is clearly using eBay to scam s...

Ebay are still saying we have a choice? BUT we don't! Do they know what they are doing?

So just sold something, and ebay have already taken the 'simple' delivery charge of £2.96 for a evri service that would normally cost me £2.70 via Evri with their already standard £20 cover if a parcel goes missing etc. How does ebay justify not only...

EBay holding funds.

I posted out some goods on 17th June, paid SD & Royal Mail confirmed it had been signed for and delivered on 18th June. On my eBay account it is still showing as not delivered so holding back funds, we’re 5 days gone now after it had been delivered.....

change location on my account

the location is wrong on my account. any ideas as to how i change it?

Hi ive just purchased something which is collection only can i send a courier to collect for me

Hi I've just phased something that is collection only ,and have a qr code for seller ,can I send a courier to collect?

CONFUSION

I am in a loop.I have used EBay maybe 15 years,I am 91 I just cant get to grips with it at all now,Its got me on hold so I cant pay .I am all for computing BUTTTTTTTTTTTCan I actually talk to someone that drinks coffeeits called a HUMAN On a phone wo...

Resolved! Buyer telling me to activate the buyer protection

Hi all, hoping someone can provide me with a simple explanation that I have been unable to find online! I sold some figurines and the buyer received these on 29 May. today, 23 June, I have been sent photos of damage to items stating it would have hap...

Had a bad review needs removing

I asked ebay to remove a negative review, person bought an item they weren't happy either so offered a refund but they were happy to keep item but still gave a bad review.

Benefits of business account?

Hello, I rather stupidity went from a personal account to a business account last week and it is the worst thing I done. The fees are crippling. I do large items so postage is sometimes as much as £150 and eBay taking a cut off this aswell. With arou...

Telephone number needed

I am about to remove all my items for sale as I don't feel comfortable with eBay anymore

Disgusting

What the *bleep* is going on! eBay has no human contact and everything is automated which doesn't work! If I don't get a response I am closing my eBay account after 20 odd years

Simple delivery is not so simple

I have just tried to relist some of my items and Ebay have taken away the advanced options for postage, leaving me with only simple delivery. I have spoken to Ebay about this and advisor tells me just to create the listing again to get the option of ...

SIMPLE DELIVERY

The cheapest Simple Delivery charge is £2.70 and I now have no option to opt out and use my own delivery service, I send Items in a small envelope much cheaper than this £2.70 so my Customers will think I am over charging them for Delivery, all my It...

Custom delivery

Has this option been turned off?

Faulty item

Hi,i purchased a part for a vehicle which on fitting was found to be faulty. Have contacted the seller to explain and was told that they had re-issued the part and to wait patiently for it to arrive. This was 4 weeks ago, they are not responding to m...

postage section on listing form

Could some one please tell me how to change Simple Delivery option.I need to post an item in a tube. When I try to list it there is no option in the SD .I can understand why as it does not fit the set sizes.However in the listing form there are no op...

Resolved! Buyer settings

I've got a multiple listing but the buyer can only buy one, ebay message says "The seller only allows buyers to buy one item every 10 days" ?? Where do i change that setting please?

Making an offer.

I tried to put an offer on an item and I got the below response from eBay. Attention buyerUnfortunately, this item isn't available for purchase in your location.(e270929-1260494x) I reached out to the seller and there just as as confused. We are both...

Discount code for app ?

Hi can anyone tell me where to get the £10 discount voucher for buying on the , and is there a spend-limit.Thanks

Buyer wants a full refund

Hi,Buyer has asked for a full refund because the bag smells and has stated i must have cleaned it with something. I have refused to refund as I know that accusation is incorrect. The bag has not been cleaned for several months. I don't see why i shou...

what happens to Buyer Protection fee when the item is delivered without a problem?

postage overcharged

I sold an item and selected Evri drop off postage for £2.94 with my listing which the buyer paid. However, I've been charged £5.46 on my order details. I can't seem to find any way of contacting eBay customer service to query this. All my other sold ...

'Simple Postage'

Like many other eBay members, I have reached the end of my tether regarding the dictatorial style introduction of Simple Postage, with the banishment of Custom Postage. Since this past weekend I have spoken to 3 different agents, all of whom were ver...

Surprise Surprise....re Custom Postage

Hi everyone who is doing their nut about about the disappearance of Advanced Posting Options....sorry I had to make a new post as I don't know how to reply to a message, or rather, can't find the Reply option, why doesn't that surprise me? Anyway.......

Item description disappears after listing item

I created an item listing to sell, with a detailed product description, but this text disappears after I make the listing live. The description field is completely empty! If I try to revise the listing, I am unable to select the description field. Is...

Simple delivery Charges more expensive than prices on Evri website

I’ve always used Royal Mail for deliveries but some of my items are coming out at between 2kg to 5kg and this adds about another £3 to the cost. Looking at the Evri website I should be able to post a parcel up to 5kg for just £2.62 provided the buyer...

Postage

Hi, it said no postage available when I tried to print the evri code so I have sent the parcel myself through evri. I have forwarded the tracking number to the buyer but I do not know how to update as sold? Thank you

tel number for customer service please

customer service tel number please

Postage

Hey guys, only new to this but can someone explain,when a buyer is paying for postage,they pay straight away, then i also get charged for the label? It looks like I'm being charged along with the buyer but I'm not seeing it payed back when money clea...

What over educated 'MUPPET' thought 'Simple Postage' was a good idea?

Just WOW....Why have you taken 'Custom Postage' away when selling items where buyers pays postage??? When doing postage through this way I can't book collections and your giving 2 courier options 'Royalmail, Evri' where are all the others? Would you ...

Seller who wants reimbursement for package lost by courier en route to buyer

Hi there, I am a seller. A package I sent via Evri never reached the buyer. It is now reported as lost. I am fine with reimbursing the buyer, but want to know what can be done for me to reclaim the cost of the item I sold. I would be grateful for any...

Wrong Item Received by Buyer – Delivery Company Error

The buyer has received the wrong item.I am the seller and had only listed one item. I followed the correct steps provided via email to ship it. eBay generated the shipping label and tracking code, which I used at my local post office to send the parc...

Simple Delivery

This new Simple Delivery, with no option to change, is ridiculous.I have a customer that wants to buy 10 items from a listing of 22, according to the new system, the customer has to pay 10 lots of postage, I have to print 10 labels and send 10 items ...

New selling format

How can I r3vert back to the old way of listing an item to sell as I hate

The Nikon z6 mark 3 I paid into through PayPal credit the item didn't turn up because it was a scam

The item I picked up from the Post Office was an envelope with a paper mask and newspaper this seller is a scammer and I would like him reported now I am stuck with a credit arrangement through PayPal because of this scammer

Policy Violation ???

Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!

Faulty Item

Hi I recently bought an item that was clearly second hand, sold as new. The seller assured me it was a mistake. An item that had been returned to them, and sent out to me as a sale. We agreed a discount, now they haven't paid it and have stopped repl...

Selected wrong reason for return by mistake.

I was sent the wrong car part, have tried to get satisfaction from seller but want to return it as incorrect. But I accidentally selected 'doesn't fit' and am now being told I have to pat for return.How do I select the correct reason, as its the sell...

Item defective, seller has closed return immediately with no refund or return

I bought an item that was new and it stopped working within a week. I messaged the seller straight away but got no response. Today I have requested a return but the seller has straight away closed the return and not allowed a refund or return. How ca...

Unable to find the correct postage cost using Simple Postage - dimensions offered are too small.

I am trying to list an item. I know that Royal Mail and Evri can deliver what I have to sell as have checked directly, however the only options being offered by Simple Postage have smaller package dimensions. Any ideas what I can do about this? The e...

Reactivate my eBay account

Hello,I just created this account and have not listed or purchased anything yet. However, I received a message saying that my account has been deactivated.I'm not sure why this has happened, and the message says I can still sell if I contact you — bu...

envois a Israel

Je vois que presque tous les vendeurs refusent d'envoyer des articles en Israël.Les motifs sont tout a fait incroyables... Ce n'est pas pour la première fois que les bombes tombent sur nos têtes... au lieu de nous soutenir vous préférez lancer d'autr...

Seller cancelled my order, due to wrong address then I cant reorder the item

I ordered last night, i input my postcode with minor error, purchased the bag but the seller cant make the minor changes, so she decided to cancel my order so i can edit my address and now I cant reorder the itwm

Account restriction and suspended

Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...

getting paid

ive just sold an item on auction for collection. ebay has not confirmed payment from buyer yet. buyer has emailed asking to collect. is it reasonable to respond by saying happy to arrange collection time once ebay has received and confirmed payment f...

How can i get the refund

On June 12, I bought a soccer uniform. The seller said that eBay couldn't pick up the item and send it to my address, so after communication, I was asked to get a refund. On June 19, I inquired of the seller whether the item could be delivered to the...

Seller has blocked it deleted the account

I bought a injector a few weeks back and unfortunately it only worked for a bit and was still under the 30day warranty, I contacted the seller to discuss sending it back for a refund and had no message back after a few messages I have noticed he has ...

No option to use your own method of sending, forced to use there delivery option only

What the hell is going on with eBay, now when I list items I can no longer use my own method of how I want to send it, I am forced to use there simple sending system, WHY ??? I will only send via RM and have RM collect from me as I cant get out and t...

No postage label option to print even though buyer has paid for postage

Can not post item as the print label option hasn't got any options/ label to print

Refund

How long does ebay take to refund is it usually within a day if the seller has also agreed?

Listing fee charge even though in my account it shows that I can still list more

Why am i being charged of listing fee even though when I checked my account it says I can still list more item for the month? Thank you!

Combined a parcel for a buyer

Hi, a buyer bought 4 items and I put them in 2 parcels instead of using the 4 postage labels I’d pre paid for, now it’s showing 2 items have been delivered when all 4 items were in the parcels, eBay are holding my funds as it obviously looks like 2 h...

My listing was removed and labelled pornigraphic

eBay recently removed one of my listings, their reason was because they classed it as pornographic. The item was a coffee table book entitled Porn: From Andy Warhol to X-tube and as the title suggest was a history of pornography through the ages. I a...

Simple Delivery cannot combine postage to a single invoice

Sigh. I think this is where ebay and I part company. My bidder won 3 lots but ebay will not let me combine postage. Suggested solutions are just sticky tape over poorly thought out functionality that clearly is designed to force sellers to use ebay t...

Sold item. Money in account different than expected

Confused... Money in account different than expected after taking fees out. Expected 17.98 and available 9.98 . No one to ask for help regarding this

Posting lable

Buyers address or characters invalidSo it won't allow lable issue

Oversized parcel too big for simple delivery - no other options

How do I sell something heavier 25kg, and bigger than max simple delivery options?! I intend to use Parcelforce 24, but I'm forced to choose a postage for a courier that won't take my item? What do I do? Edit: also spoke to ebay on phone couple of da...

Some people. ! Any suggestions ?

Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...

eBay letting buyers get away with fraud

Twice in the last couple of months I've had a buyer state there are defects when there are none. I'm very honest in my listings and take lots of photos. One buyer said a jumper was significantly not as described size wise even though I listed as per ...

Re open return window

I purchased a watch and it didn't fit, the seller declined my return n closed the return down. Looking at the advert in more depth I noticed they had 2 different watches advertised on the images. They are now willing to accept the return but how do I...

PAYMENTS. Buyer wants to arrange courier rather than collect in person

I have just sold an item that I listed as collection only, but the buyer wants to send a courier to collect it instead, which I am ok with. The buyer has paid for the item, but I guess I won't see the money in my account until they send me the code t...

I sold a car, after a buyer sent in a lower offer, he said he would collect but he never came

Sold a car after accepting an offer for it, the buyer contacted me shortley after asked for the nearest train station so I arranged to meet him but he bever shon up can I re list my car for free as he has cost me a sale?

promoted listing

How do I remove a promoted listing, I have ended and re-listed but still comes up! help

Parcel too small

I always let eBay decide the recommend size for my parcel but this time it was Royal Mail and my post office would not take it as it was listed as a large letter instead of a small parcel, (it would easily fit through a letter box but they had exact ...

Marking items as dispatched when not sent by 'Simple Delivery'

I think others here are having the same problem. I'm trying to mark an item I posted outside of the 'Simple' delivery system as dispatched, but when I do I get an error message saying 'there are no items eligible'. Any ideas how to get past this stup...

Return

I have returned 2 items but I don’t have a tracking number. Can’t find any other way of marking them as posted.please help me?!!!!!

BUYER WANTS TO PAY EXTRA COST FOR POSTAGE

Buyer would like now to pay for the postage but they have completed and paid for their order . How do i send a further request for payment to them?

Rubbish 'Simple Delivery' - ebay get rid of it

I had to cancel an auction yesterday because either the buyer or ebay changed my delivery price, and then I was prevented from printing the label I wanted, and only offered a label with incorrect postage. This change needs to be backed out as the pos...

Shipped orders randomly vanishing from Click & Drop website

I've noticed in the past week or so that some orders are vanishing from the Click & Drop site (UK) a day or so after I've shipped the item. This seems to have started to happen at the same time that Click & Drop has started to automatically adding po...

Anything but Simple Delivery

Hello, I'm being forced to use Simple Delivery like everyone else. I previously took my items to the post office - paid for delivery (which the buyer had paid for) and it was sent. I had a tracking number which I entered and it was tracked until deli...

AUTOMATIC RELISTING HAS STOPPED

EBay have now removed the automatic relisting of unsold items - no warning or advising just went ahead and did it , I think they could have informed its members on such an important decision - as now the monthly free listings will soon get used up an...

Moving abroad

I have an eBay account in the uk. I have moved abroad & have been resident in Spain now for 10 years. I have tried registering a new account under eBay Spain to sell items in Spain . I have a problem verifying my personal information in advance of se...

Compensation is not enough to send to authenticity centre

The compensation to send to the authentication center is not high enough with no option to increase, if I send through RM I can get the cover but the address does not come up and how will they know who it is from. Thank you

Fale

What happens if you buy something saying it original and turns out to be fake

Cancelled order

A buyer has cancelled their order in the day of pick up. I’ve had a request for an order cancellation but it won’t allow me to do this. I did not receive any funds from the buyer but it’s say ing I did? Can anyone help.

eBay not updating personal information

I've used the mobile ebay site via Google, then via Chrome then tried classic site on laptop, in an effort to update my phone number in my personal details section, each time over several attempts over the past week, "something went wrong, try again ...

Simple Postage and Buy it Now items

Sadly as from yesterday I can no longer control my own postage costs through custom postage. Simple Delivery is now obligatory for me. I don't want to use Evri but it seems Royal Mail is the only other option I have and that does not cover my sales o...

Listings switched to simple postage

I sold two items this week and have had to use ebay simple postage. I have been selling on ebay for 16 years. I am a private seller and sell now and again when having a clear out. When I listed items I was able to select an option that avoided the eb...

SIMPLE DELIVERY - CHANGES TO LISTINGS

All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...

Listing

Please what can I do if my account is telling me I can’t list or modified any items

Arrived damaged

I sent an item and arrived smashed, obviously the buyer isn't happy and wants a refund! It's the first time I have had an issue and tbh I would like anyone feedback on the way forward for me to resolve this? I am in need of help. Thank you

Help with a dispute with an item sent for repair via eBay

Purchased a repair service through eBay.Sent the item, seller has received it and is responding.however after several promises of sending it, this hasn’t materialised.I know I can claim the purchase price back, but what about the value of the item?An...

Resolved! I purchased an item on May 25. And it was delivered to an incorrect address. To date i haven’t recei

I purchased an item on May 25 but have not yet received it as it was deliveredtoanincorrectaddress.I requested a refund but Ebay but they have denied my request. Is that legal?

Simple delivery, item exceeds size limit. Help!

I am attempting to list an item which exceeds the 61*45 cm size dimensions and there is no postage option. I cannot change from Simple Delivery to Custom Delivery and I have read on other forums answers that there is an "oversized" option but this is...

New phone

Changed to a new phone and logged into my eBay account and buying history has disappeared,is there a way to get this back.thanks.

Evri new receipt system for parcels not working as it should

I use the eBay pack link system and some parcels go to the Evri parcel shop but since they have stopped giving a bar coded slip of paper you have to type your email address into their little scanner, (same idea as Yodel basically). However my point i...

Buyer not returning item

Sold a computer, which was a large and bulky item. Buyer claims that it is faulty (we're not convinced this is true) and wants to return. We initially offered a partial refund, which he accepted and then changed his mind asking for a full refund. He ...

Different rules for ebay sellers

Why is there different rules for ebay sellers depending where they live. I'm not allowed to list magazines for fire arms here in the UK even though they are legal but others can in Europe, US etc ? Surely the rules should be the same for everyone.

buying a bladed article

How do you buy a bladed article from Ebay if you don't have a credit card to verify your age. I have been a member since 2002. What I am after buying is a replacement head for my Tree Lopper. Yes it has a saw blade attachment and yes there is a cutti...

Postage

Hi someone has purchased an item and they said there was no option to purchase it class how can I send tracked 24

faulty generator

I purchased a generator in January and did not use it till June when it ran for 30 minutes then conked out and won't restart. I have sent 4 messages to the seller and had no response. When trying to contact ebay for help, the item does not appear on ...

Collection code

I’m a new seller trying to sell a in game item, how do I get a collection code so I can ask the buyer for it and receive the money

Selling from France

HelloI'm a Brit living in France and want to sell a turntable which is almost certainly going to be of interest to UK-based buyers. Do I therefore need to sell it on eBay France and include information to the effect that I am happy to ship to the UK ...

RIP off

Any other sellers getting fed up with eBay increasing prices, postage increase costs yet sales plummeting since beginning of year literally bankrupting people, what exactly are they doing for their extortionate subscription fees and all these rip of ...

Resolved! Request buyer feedback revision

Can anyone explain to me how I go about sending my buyer a feedback revision request please? My buyer has admitted they've left the wrong feedback on the item they bought from me and in order to amend their error, I have to send them a request to ame...

EVRI Couriers Stealing the Parcels!!!!

Once again EVRI couriers caught stealing the goods. Arrived at a business address after hours.EVRI courier then caught on CCTV taking a photo of the box, but not the addressee label, so there is zero evidence it was even my order, then lifting the bo...

Deleting an account

How to delete eBay account

Wrong pic showing

Hi All, I just need quick advise. I sold an portable dishwasher. New ( see description) and I did mention as you can see what was the condition of the item. However customer is still making a problem. Original price is £270 and I only charged her hal...

Resolved! Request for Advice on Returned Order

Hi All, I would appreciate your advice on how to handle the following situation:The customer contacted me to say she did not receive the item and also did not get any notifications from the post office.Tracking information shows that the order arrive...

Payment problem.

Hello, I have several items won from one seller. I sent a request for a combined shipping price several times. I received a duplicate order. They also sent me a separate invoice. I have been trying to pay for 10 days now. At first it accepts the paym...

Account number error

I’ve tried updating my bank details as my old account is closed.I keep getting an error that the account number is incorrect but it’s not.i know Revolut was previous not allowed but I understand this has now changed as they have a UK banking licence....

ebay

Is anyone else getting *bleep* off with ebay always moving the goal postsi used to send items with royal mail. Evri either lose or damage my items so i stopped using themwith ebay i cannot evn put my own postage on it now they are getting ridiculous ...

Revlon Colorstay Creme Eye Shadow With Applicator Brush *

I am finding it impossible to undo the plastic lid of this product. Is there a special knack to it?

Bought a 3d resin model

Item arrived in February and several pieces were missing, informed seller, who said didn't know how that happened and if he could not find the pieces he would reprint, since then I have contacted the seller politely asking where my pieces are. The se...

Buyer issue

I sold a Brand new & sealed in box Samsung Galaxy Tab on 21st July 2024, all warranty paperwork etc were inside the box. Yesterday evening the buyer has contacted me stating the screen is now faulty & has been for the past week. I advised them that r...

No option to buy 2nd class post

Selling small item which needs 2nd class Royal Mail postage. This is not an option when completing listing.Any advice much appreciated

Resolved! CUTOMER SUPPORT

sold a cd player,its over 23 years old,my discription says has a few marks but fully works please ask questions befor buying as i do not accept retuns or partial funds,buyer claims it arrived dammaged in stransit and started a return so i asked three...

packling invoice and statements

I am really struggling to find how to lov#cate and download my packlink invoices and statementsCan anyone help me please.

I bid on an item and it said it was processing but I didn’t win

Hi just bid on an item , my bid was higher than the bid already in. The bid was obviously taken as it said deciding on winner … but I didn’t win !why?

Postage

Hi All.Since ebay have taken the option of customising my items, the only way for me to include any other costs, ie bags, time and petrol, is to up the size of the parcel, which then increases the cost of postage. Does anyone know if when I go to the...

Item not received, tracking showing delivered.

I received an e-mail yesterday stating that my item had been delivered. It wasn't delivered here. I've trying to get information from evri but they tell me my postcode is not where the package was delivered to. I've contacted the seller twice but not...

Buyer wants to return item that he wasnt sure would fit - now says not working

Hi all, I've had this before where a buyer asks a load of questions about an item, isn't sure its the right one and after being told he's buying at own risk and I have a no returns policy on such items now has started a return stating "not working" w...

Buyer not collected item from pick up point.

The buyer has not collected the item from the pick up point. The item was purchased on the 14th. May and posted on the 15th. May. The buyer has contacted me and advised me that the item will now be returned to me, then I will have to give the buyer a...

Received Wrong Item, Seller Issues, and Now Missing Return Label - Need Advice

Hi everyone,I'm facing a very frustrating situation with an eBay return and hoping someone here might have advice or has experienced something similar.Here's a quick summary of what's happened:Item Purchased: On June 17, 2025, I bought an "Apple iPho...

simple delivery question

Do I need a printer or can I write the address and then take the parcel to the post office and they scan the QR code?

Buyer saying item not delivered and opened a case. Item was delivered, buyer forgot to collect.

Item was posted on the 14th. May and delivered on the 17th. May to the buyer's chosen pick up point. The buyer sent a message saying she forgot to collect the item. Now the buyer has opened a case saying the item was not delivered and asking for a re...

Resolved! Claim for damage in transit via GSP

I sent an item to a buyer using the Global Shipping Program. It was well packaged but the box received considerable damage during transit resulting in the item being damaged. I have refunded the buyer but I'd like to claim against GSP as the damage w...

Simple Delivery - Can I choose more couriers?

It seems I cannot turn off Simple Delivery - but is there a way I can choose additional Couriers. At the moment it is set at either Royal Mail or Evri. 9 times out of 10 I prefer Evri (yes I did say that, I have not any any problems with them!). But ...

eBay NOT honouring faster release of funds after tracked delivery & feedback left (private sellers)

eBay announced that w.e.f 28 April private sellers funds would be released automatically when delivery tracked and positive feedback left, instead of the usual 2 day wait. This is not happening. Three times I have had to ring Customer Services and ha...

2 items purchased by 1 buyer, incorrect postage method

I accidentally didn't see that an item I was selling was collection only. A buyer bought it along with another so I shipped both together. How do I mark the item as 'collected' without having a code? The items have been received but only funds for 1 ...

opt out of using simple delivery

Hi a quick question, have ebay now removed the option to opt out of using Simple Delivery for items under £10? The reason I ask, I am selling small items for only £1.75 and post these said items using normal 2nd class post to keep the costs down for ...

Buyer requests delay in sending

Buyer has not yet bought but is asking if I can delay sending as they are going on holiday ?what is the best way forward ?

SIMPLE DELIVERY

Sold 2 large items to one buyer. Each weighs just under 10kg. SD has combined them into one 20kg parcel even though each parcel reaches maximum dimensions on their own for Royal Mail. I now have only one label generated and 2 parcels to send. I have ...

Changing a tracking number

Can anyone tell me how to change the tracking number after I selected "simple" (haha) delivery by mistake? I didn't even know it was a thing but my parcel is too big to qualify and I've had to arrange another label. I won't be using eBay to sell anyt...

Dictatorial Ebay again..!!!

Once again Ebay wields the big stick. No choice of your own postage preferences. Do as we say, or not at all. I prefer to use Royal Mail post box service, but Ebay say.."No, do as we say". Why are they slavishly copying everything that Vinted are doi...

Sold items

Is there a way I can retrieve all my sold items that have been deleted from the sold items inboxes etc.

wrong postage

i didn’t realise member had prepaid postage and i posted another way. he has received and given positive feedback but item is still showing as not dispatched.

Didn’t receive order

Hi Good morning 07-13070-39429 Was my order number and I didn’t receive it please check the order where is it thanks

Awkward buyer

I purchased a UK Samsung Galaxy S23+ Unlocked phone on ebay and a few weeks later sold it on here again.I asked the seller for feedback and the seller claimed the mobile was not unlocked to two international sims one was US and the other a Nigerian S...

Refund refused

Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?

How to let a potential buyer view item before purchasing

How can I let a potential buyer view an item before they decide to purchase it

Payouts

What is the problem with my payouts? My payoneer account is working fine.

Buyer protection fees

Why not I’ve changed to a ebay shop as I still getting the buyer protection fees making added to may listings , doent a shop mean it a business seller

Error codes

I keep getting an error out when trying to purchase an item ??

live fish

can any tell why ebay has stopped selling live fish they was there about just over a month ago now gone can any one help please thank you

Sales down

Hi everyone I m ebay seller from last two years but active from last three months and my sales increases day by day but suddenly from last week it dropped 60%I m so confuse is it normal or there is some problemThanks

Feedback

I am wrongwhen I purchase something from a seller I pay right away completing the contractwhy don't that seller not give me correct feedback on the purchase (some do)but eBay keep contacting me to give sellers feedback I have in the past given feedba...

Resolved! Winning a cancelled auction?

I was in this auction for 5 days. It came down to the last hour, which was supposed to finish at 8 PM, and no one was topping my bid, but at 7:38 PM, the bid finished with it saying "you won the auction", which I found strange. Only to find out that ...

Changing tracking Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri o

Couldn't choose my Royal Mail option so bought an Evri postage label but no Evri office to be found locally.So bought Royal Mail postage and posted to buyer.Problem is I can't change the tracking number from Evri to RM so item not linked to RM postag...

Buyers address / postage cost

It has become a nightmare trying to find buyers address to post items to.Clicking every option available to obtain the buyers address is unreasonable.In doing so, one clicks postage just in case the address is available within BUT, I do find the buye...

Fraud

Seller is listing a vehicle they don’t own, with details from original seller, and taken a deposit. Arrive to pay balance and collect, no vehicle

How can I turn off simple delivery?

Says I haven't sent yet, and has provided me with different tracking number

I buyer has brought two items from me, and requested them to be sent same parcel. I go to post office next day with address ebay has provided me with and pay for the most expensive service so it could get to them next day. I then go to add tracking n...

Can staff at click and collect locations see what the buyer has ordered?

Question says it all. Can the staff see what products the buyer is collecting? Do there systems allow this?

Changing Seller Settings to buy more than one item a day

Ive tried hard to find and change the settings so that buyers can buy more than one item a day but with no luck. Does anyone know how? Most grateful for any help.

trying to re-instate an old ebay account

I had an old ebay account used a lot in the 2005-2015 period but less so after, then I lost access to the email account used on it and replaced my pc. I now can't work out how to access the account as I don't have passwords saved and didn't have twin...

My eBay

Need to contact seller as they have supplied the wrong parts. However my purchase history is empty !

Seller not paid

I have collected an order which was paid for on the 30th May but seller hasn’t been paid.

currency

Hi I want to start selling on ebay, i am on the UK site and my address is a UK one too but my currency is dollars. How do i change this? I have tried many things however in the Selling Hub, it is still showing dollars

Postage

I sold an item, buyer paid, item was posted .. simple! However, the buyer now says there was no postage on the parcel which they had to collect from the sorting office and pay £7. They are now asking me to refund this £7. I have proof of posting and ...

Issue with username

Hi, by mistake I did change my username and I was paying for a subscription to connect a app to eBay and because of changing the name I'm unable to list products using that app. Someone can advice if is possible to put the same name?

Listing is blocked because of Immediate payment and Collection Only option

Hi,I am trying to sell a heavy/fragile item for the first time and generally I think I have a preference of immediate payment (although I can't find where this is set up) with collection only.To my surprise the auction is blocked apparently you canno...

EBAY becoming a dictatorship, forcing people to pay their money making postage fees

I think EBAY is trying to destroy itself and a lot of sellers

Need help!! Please advise me?

Hello. I am asking for some help and advice of who I contact on behalf of my granddaughter. I am going around in circles trying to reach customer services. My Autistic Granddaughter preordered an item from a seller in the USA in January this year. Sh...

Authentication

Good evening. I got a question regarding a collectors cards, I want to sell on ebay.So online people have told me with high value collectors cards they go to an authenticator first prior going to the buyer. Does this happen in the UK? I want to sell ...

Changing category

I have just listed a dusk.com sofa throw and it’s gone under Home & Garden, Household Accessories. I would prefer to have it under Home, Furniture and DIY, Home Decor, Throws. How can I move it please?Many thanks.

Resolved! Postage label

Just downloaded a postage label ready to send a sold item and it’s given me today’s date as it needs to be sent by (23:50pm at night!!) and is now saying it’s been dispatched by me also at this time. any suggestions on what to do? I’ve messaged the b...

Ridgway Pottery jug with double stamp

Hey all,I have a small cream jug marked as made by Ridgway and is labelled as "haywain" pattern. I've trawled the Internet and can find no trace of it.... anyone got any clues?? Beginning to think it's something that's been incorrectly stamped but th...

How many sellers use the ‘Make an offer’ option with no intention to sell below the posted price?

Recently I responded to an item for sale, the offer wasn’t automatically rejected showing it was within their guideline price for offers. However the seller would not counter offer thus wasting my time. This has happened before an expensive item whic...

Do sellers have to pay if an item is lost?

Just as the title says, for more context an item I bought got delivered to the wrong address due to a mistake by the courier, Evri (I can see the correct address is written on the parcel in proof of delivery) Evri says they can't do anything and it's...

Refund request

Buyer requested refund saying a part was missing item was new and in full order They are ignoring my messages what should I do next I have no experience in return so unsure what happens now Thanks in Advance

SCAM ADVERTS

I use to report hundreds of scam adverts on ebay via report item this has now changed to a very long winded and complicated system i think,it says click on the 3 dots on the advert but there isnt 3 dots so i went into help and reported there it asks ...

Is it against eBay policy to list an item as in UK, and then fulfill it from China.

I'm at my wits end with this tedious situation ive found myself in. I ordered an item from a UK seller, the item location was within the UK, and the delivery window was 2-3 days via Yodel.I first smelled a rat when I noticed the seller had not attach...

Collection code not present

have sold my item and it has been collected but i need a code to confirm collection,no correspondance from buyer Item is down as paid just need E Bay to release money

SIMPLE POSTING

Is it really simple? I am finding it really difficult - after 8 years on eBay I am just about ready to walk away. I cannot even opt out of Simple Delivery because I am a private seller and not a business. eBay Customer Service are NOT helping and eve...

Unauthorised multi bids

Has anyone else had this problem??? Last month and this month I put in an offer on 2 separate items. The first item I received x3 arriving on different days. I was annoyed but kept them as I thought it was me being dizzy!Then this month it happened A...

key chain

I bought a labubu which turned up damaged and is fake , have asked for a refund can’t leave a feedback and have tried to contact seller but they have been reported already!!

where i can find promote listing option?

i try to find my listing promote option . i couldnt find any where in advertisment and ebay option. please help me to promote listing.

Choosing advanced options for postage when selling

HiI have been using advanced options to select my own postage rather than use simple delivery . Today I revised a listing and the option to use advanced option has disappeared completely . Is there now no way to avoid simple postage ? Simple postage ...

Posting sold items

So today I sent a parcel via royal mail but the parcel was supposed to be shipped with evri. will there be any issues with this mistake?

Disputed return

Hello, I'm in the middle of disputing an item that I sold that the buyer says 'arrived damaged' and now wishes to return. I'm disputing the return because I mentioned in the ad that the item had a small cracking it and even included photos of the cra...

Money

Why did I only get £6.15 for my product I sold when it said around £14?

Uk to Denmark

I want to buy something but the seller won't ship to Denmark. I wnat to know if there's any company offering a UK address for me to buy and then ship what I buy to Denmark where i live. Thanks

Posting

I have my delivery set to all united kingdom but when some buyers are trying to purchase an item it is saying that i do not deliver to there location as any had this problem before? thank you

Return and payment on hold

If buyer requested return then payment is on hold, right? Then customer service saying that I got my funds on 12th of June, but case was opened on 9th of June. What logically proves that I can't have them. On 19th I got my item back and then I had to...

Simple Delivery - no options for small items

I am now forced to use Simple Delivery for my listings, including re-listings. I sell a lot of small items such as cassettes, CDs, etc. which can be sent via Royal Mail 2nd class for £1.55 or £2.00. However, under Simple Delivery the cheapest option ...

Received an item that was not ordered,what action do i take?

I have received 2 solar decking lights,these were not ordered by me.My address on package,what can I do?

Jacket sold and received

I sold a jacket, got paid straight away, sent off straight away, buyer was vey happy with the jacket the feed back reflected this as it was positive. I did not buy a label off Evri to post it, but sent it through Royal Mail, got there on time. It was...

Evri Parcel Damage

Hello you knowledgeable bunch. i sold an item and it arrived to the buyer, broken! Evri took full responsibility but said I should contact eBay directly as they were the carrier? is this normal behaviour? I can’t even find a link to contact eBay with...

Counterfeit item

Hi Please can you help. I am trying to sell an item, a Dyson Airstrait which twice now has flagged as counterfeit. Once after being approved by VeRo following which i relisted. This second listing then has been taken down as counterfeit by “automatic...

Funds on hold

They have put funds on hold for 1 item but paid the next item. I have no disputes or any thing like that. I can not supply goods without the payment as goods are built to order. so its a bit of a catch 22. They are holding nearly £500. Also on last s...

I'm getting constantly spammed discount offers for items I dont want

Hi everyone. I am getting a constant flow of "discount offers" of items I've not clicked on or got intrest in and ebay have made it deliberately not straight forwards to stop it, I've been to my account and checked on communication preferences but co...

Sold items to same buyer

I sent 2 items to same buyer without realising they paid separately I don’t notice 2’shippong labels so sent items combined. Please help as status for 1item shows awaiting delivery even though items have been delivered.

Item for sale not readily visible in searches

Hello, I have a couple of items for for sale on Ebay. I have not had as many views as I expected. If I search for the items in the central search bar using specific words from the title of my listing, the items appear in the listing. If however I do ...

Deal

I had 2 xl suitcases you sent me a deal for a Large one in the same suit can you send me that deal again as I lost the email

delivery to peruu

Helloa buyer has enquired about a vhs tape i have listed and wants me to send it to peru.on the item gsp it doesnt include peru and i've checked to see whether i had excluded it. ( i hadnt)is it because its a certain item its been excluded or is peru...

Item not returned

Hello How does this work;I have a long standing account with e-bay (over 30 years) and excellent rating. I sold an item (a 100 year old trunk) A buyer wins the trunk and then complains that it was not as described.E-bay intervene and finds in favour ...

Postage.

Is it possible once a sale has been made to change from Evri to the Royal Mail. There are no Evri drop-off locations near me .

Refund issued

I received an email from Ebay which says "Refund issued for order 17-13192-62551", on 19 Jun 2025. In my account it is saying that the money is still pending. How long does the issued refund take to process? Regards, John117.1

Karma

I have been making and selling small items in Ebay for over ten years and in that time my products have been coppied but thankfuly my experience in a past life make my buyers confident so I still sell quite a few. Yesterday I notice a similar item to...

Unfair and inaccurate feedback

This buyer should be avoided! They attempted to bypass eBay regulations and involve me in it also. The buyer wanted to post 2 separately purchased items, to a different UK address, (avoiding the fee for international shipping), thank goodness for eBa...

Simple Delivery not covering costs

I need to edit postage costs as the price listed do not cover my costs. With the Post Office charging £3.90 and the fact that I am having to add about £1 extra to cover the specialist packing this is not feasible or sustainable. Moreover, simple deli...

Refund was taken from my pay-out and also from avaliable balance. Stolen money

I sold the baseball cap, but buyer decided to return it (Return ID 5293834977). Obviously, while the return is in process funds can't be released to my pay-out. It is the fact. Buyer wasn't very responsive and sent cap very late, more than week later...

Used Simple Delivery, item arrived with minor damage Ebay partially refunded, buyers now chasing me.

Im a private seller ocassionaly sell on ebay and I used ebay's simple delivery for an item sold recently for the first time. Dispatched the item on delivery the buyer contacted me claiming the item was damaged, sent a picture showing a very small scr...