UK Seller News: April 2025
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Forum Posts
Ebay charged my customer lower price than listed price. It happening with me third time. Help please
Ebay charged my customer for an item £26.48 but my listed price is £43.26. It happened third time with me. I did complain but no use. What should I do now?
Buyer is from jersey and can’t pay for item
Hi, I have just sold a pair of gym trousers and the buyer has said she cannot make the payment. is there any problem with purchases from Jersey as that is where she is from and it’s the only thing I can think of that might be an issue. Thanks
Simple delivery not available for items with variations
I am amending my listings to allow for "Simple delivery" This is simple but laborious, but will work for my larger items. Items which are listed with variations do not show the choice of simple delivery. The variations relate to colour choices, but a...
Resolved! Make offer error
Trying to make an offer, but all I get when I push the make offer button is "We looked everywhere, if you still need help yadda yadda" page does not exist spiel. Obviously an error but Ebay help only offers these community pages, any ideas ?
I recently oredered and paid for a bitless bridle for my horse. The Royal Mail tracking service sa….
I ordered and paid for a bitless bridle for my horse, Royal Mail tracking says it was delivered two days ago…but it is nowhere to be found. I don’t seem to be getting much assistance rom eBay regarding this!just saying seller has sent it it and it’s ...
I am unable to make a best offer on anything.
When I try to make a best offer on items that allow it I am told that the page can't be found.
Won't let me complete a listing on ebay motors
Won't let me complete a listing on ebay motors
Postage labels
I dont understand why Ebay have taken over sellers requirments for postage.I have always chosen Evri for collection, (due to being disabled)after printing off the Buyers address.But now it seems, only Royal Mail has collection.After selling on Ebay f...
Undelivered parcel
I posted an item by RM. It has come back undelivered. Who pays to resend it?
Wrong item
sent an item to customer he said he got the wrong item , I sent him a chuck for a drill he got a cooler a bag for medical stuff , I don’t sell bags I no I took it to the post office it’s tracked and been delivered Qr code from eBay ., like I said I n...
eBay Simple Delivery problems!!!!!
An item I sold got returned back to me by the courier (EVRI) so I contacted eBay to find out if there is a way to get a new delivery label and they said no but I could pay the postage myself and then claim the cost of thepostage label through eBay. I...
Is it free for private sellers to sell motorcycle parts on eBay ?
Is it free for private sellers to sell motorcycle parts on eBay? It`s a simple enough question, but I`m blowed if I can find an answer through Ebay or Google.If it`s not free.. what are the charges for a prive seller of Motorcycles ? I can`t make it ...
Policy Violation
I Have Received A Policy Violation Today On An Item I Sold About A Month Ago, eBay Wants To Remove It!!!! How Can You Remove It When It's Already Been Sold. Has Anyone Else Encountered This?
I'm having trouble listing an item and cannot proceed...
Hi there, I hope someone can help me with this - Basically, I'm trying to create a listing and everything is fine until I click the last tab at the bottom to post said listing....but then it keeps coming back with "Looks like something is missing. Pl...
Received negative feedback
Hi everyone sold a gentleman some items posted them within dispatch time item haven’t arrived I have tracking number proof of date items were sent with receipt got in touch with eBay to remove negative feedback they did not remove it this doesn’t see...
Selling a written off car without declaring its written off
I was interested in buying a car on eBay( private seller ) but I decided to check the history of the car and found out it was an insurance cat n write off .There was no mention of this in the listing so I mentioned it to ebay and ebay looked in to it...
Sponsored items are showing as free 4 day postage to potential buyers
I had a buyer message me today to ask why my listing was displaying as "free 4 day shipping" yet postage is charged as soon as they go to order. Understandably, they were a bit annoyed at this because it is false advertising. I explained to the buyer...
Postage
Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me
Parcel Carrier need to change
I tried to arrange a parcel delivery. It automatically picked up Royal mail post letter size.I can’t post it because it’s too big. The buyer has the tracking for this parcel which I can’t send and I can’t find how to change the carrier to another car...
complaint
Hello. I bought a tablet. The description says Galaxy Tab A7, after I set this tablet up, by the way, it works very slowly, I saw that it is a Galaxy Tab A6 model, YouTube does not work on it, apparently because this device is outdated. Imagine how u...
Business Seller advertising delivery and refund but refusing me these options if I buy
My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...
Incorrect Currency in Selling Overview uk based
I just started a new account and every thing is set up correctly, but the seller overview is showing us dollers.I have clered my cache and that did not help any advice on how to fix this please.
Speak to
Speak to someone
Payment
Has anyone had to wait 30 days for money made in a sale to be transferred into there account
Sale of Fertilised Eggs
This morning I've had a ad removed for Fertilised eggs, looks like they have changed the policy as of the 18th March.Anyone else disappointed in this? Still loads of eggs for sale but my guess is they will sift them all out over the next few weeks......
Resolved! Will listings be altered by eBay to simple delivery
Can anyone tell me if any listings I have where I chose my own postage and not simple delivery be altered by eBay to simple delivery?I have tried customer service and am unable to get an answer thanks to anyone who can help me
Hi i sold a item. Buyer received and is happy .but i added wrong traking number
How can I mark as received so I get paid thanks fred
Custom delivery for stamp selling
Morning,Like many others, I sell stamps on Ebay, mostly under £10, which should be exempt from the simple delivery that's been bought in.When I chose custom postage/picking 2nd class, small letter rate, the usual postage box appeared, but before I co...
Malicious Feedback Removal
I am trying to have some malicious feedback removed from around a year ago - I thought it had been removed but it seems that never happened. It’s completely inaccurate and unreasonable as I gifted her two further items and had to wait an inordinate a...
Ebay isn’t allowing me to print off a return label, any advice?
Ebay isn’t allowing me to print off a return label, any advice?
Postage Costs Label re SD
If I purchase a label for an item 1kg for Royal Mail the SD price is £3.44. However RM don’t do a 1kg weight price but is £3.90 untracked or £4.05 tracked 2kg.Is the SD price of £3.44 and the weight 1kg printed on the SD label because obviously the p...
restriction when i try lost products
hi anybody can help me how you can add your products to ebay from go daddy online store it doesn’t let me say i got restriction on how many things i can list when i only listed one bed on ebay businesses account
Postage fiasco
Hi, Don't put much to sale on Ebay but decided to have a little declutter and sell a few bits. However I just cannot understand or input what I want for postage. I don't have a printer, also I am housebound. My preferred postage is Royal Mail pick up...
Discounts
A bit of a problem here: Some listings show discount codes when viewed as a guest, but the codes disappear as soon as I log in and they cannot be used at checkout. Why is this? Many thanks.
Invoice
Hello dear ebay community i really like buying products from this website u can check my purchase list i have some issues plz resolve my issue saller not giving me reply
Returning Item for replacement
I have to return an item for replacement. The seller has requested my address for sending replacement but Ebay will not allow me to give seller this. How then do I receive replacement?
Starting bid when reduced.
On reducing the starting bid, the amount including shown to prospective buyers has not been altered from original plus buyer's premium?
Can I cancel a listing which has a bid against it ?
Hi. A buyer has bid but wants to collect tomorrow but the listing doesn't end until Sunday. I can't edit it to buy it now to close the deal. What can I do please ?
Play store
Hi All, My ebay app won't open, it won't open unless I sign into the play store first, why?
New trusted device message
hi, after logging on to eBay, I received the following message. Worried that the location is many miles away from me and maybe my security was compromised. I changed my password but also worried if compromised was my new login mirrored by hackers. sh...
Selling restrictions
Where do I go from here. - I've spoken to 5 eBay staff over text chat and they were all useless. - I've highlighted the issue ( my sellers account is restricted due to a negative balance of £10 that I can't pay because eBay won't invoice me)They say ...
Simple Delivery - Not Allowing "Seller Pays"
HiHopefully someone knows the answer. Currently as I enter an item, Simple Delivery will NOT allow me to enter "Seller Pays" and repeatedly enters "Buyer Pays" and the amount. I can't see how to resolve this. Thanks.
Can anyone help with accessing their account? I cannot log in, it says I'm offline when I'm not. Nev
I've tried to access my account this morning but it says I'm offline which I'm not. It keeps telling me to reload. Never happened before? Can anyone help?
Royal Mail / Ebay postage invoice
Purchasing Royal Mail 2nd class large letter postage labels on eBay. How do I get and invoice for my accounts? I know it’s not VAT rated, but still would be easier to have an invoice. With eBay now been cheaper then buying then on a Royal Mail accoun...
Resolved! Item sent to wrong address
I have purchased an item and the seller decided to have it sent to a pick up point (UPS) without consulting me rather than the my home address that was clearly stated on the order. I am unable to get to the pick up point and advised the seller of thi...
How do I get to speak to a human being
How do I get to speak to a human being???
Payout
Hello, I wanted to know this whole Ebay payouts system thing works as I'm legit confused on how it works because I thought that when an item is sold and its delivered etc. And I get that "funds are available" thing (even though it doesn't show on the...
Resolved! The goods were received by the buyer.The delivery service provided a photo,but Idid not receive mone
The goods were received by the buyer.The delivery service provided a photo,but I did not receive money for the goods,since the financial institution declared a dispute.Isent the goods on 03/13/25 buyer receive them on 03/17/25
Seller Protection
The buyer s bank started a dispute that the goods were not delivered.I was declared the loser of the dispute.But the delivery service provided a photo showing that the goods were delivered.What should I do? eBay did not return my money.
Paypal
Simple question; How do I put my paypal onto Ebay? On mobile. Thank you for your time
Misleading Seller Item Photo
Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...
Postage
The parcel I have sent weighed over 20kg so I was unable to use the prepaid label and had to send separately using Parcel force. How to I confirm when buyer receives and how do I claim back the unused original postagelabel?
Item collected today but payment showing as pending
Buyer collected item from today, QR code scanned - all working fine. However the payment is showing as pending, I’ve sold with eBay before albeit about 5 years ago, I thought once the item had been collected and collection code/QR code had been regis...
COMPLAINT
I WANT TO MAKE A COMPLAINT TO EBAY
Cannot delete violation on my account
Recently, I received a Product safety violation and now I am trying to remove it however I cannot click the "Start Appeal" or even the "End listing" and up to now it shows on my account. I appreciate all your replies, thanks
relisting items before the auction has ended
I am currently the high bidder on an item, it has 17 hours to go before ending, the seller has duplicated the exact listing as a much higher "buy it now" is this allowed, there was no buy it now on the original listing, and my bid would have prevente...
Returning items
Hi if I return items to seller would there be any risk of them not refunding or replacing the wrong Part ? I have received the return address from eBay message
Damaged product in transit
Hi , I ve started selling things on EBay recently and I am not sure how to handle this situation! One of my products was damaged in transit by Evri even the product was wrapped twice with bubbles and have had 2 stickers with fragil on! The buyer want...
Seller not posted item and now has had account restricted
Hi as per above I bought an item on the 18th and the seller purchased the tracked postage before I purchased the item , he said he would dispatch the day after .He still hasn't taken the item to the parcel shop and keeps fobbing me off and now he has...
Never received my item
Hi. Can anyone relate to this issue. In December I purchased a motorcycle fuel tank on eBay . And paid instantly for the item at a click and collect delivery. But for some reason the store would not accept the item. I didn’t know about this until abo...
Payment Held
I'm a new Ebay Seller and I have already sold 10 items, as of writing this and when the items were sent to the buyers, I was told that the money would be sent in "2 calender days" after it has been delivered and therefore, I waited for the payments t...
eBay buyer has no review
Hi, I have just sold a new iPhone on eBay and noticed the buyer is new and has no reviews. Is this safe? I am worried I might be scammed. Any advice? Thank you.
Refund
Hi details of case saying that I received refund on Apple Pay (which I paid polish card) at 11 April, but I did check y bank statement and there is no refund, the case is close, where I should look for a help in that case ???
Sick of getting hit with vat by ebay then they tell me seller has a business registered outside the
Getting sick of ebay charging me vat on items I buy which are all listed in the UK ebay say this is because the seller has a business registered outside the UK surely if the seller is operating from a business in the UK and has stock I would assume t...
Not available to UK buyers
A potential buyer has contacted me saying that when he tries to bid he is told that the item is not available to UK buyers. I have double checked and have not exempted and countries.
Cancel or void a postage label
i purchased a postage label and made a mistake so need to cancel or void it. When i follow instructions it says i cannot cancel the label. Can anyone help please.
receiving a call from ebay customer service from abroad
Hi there, I need to ask a question about a return and all I can get is the bot assitant on the chat directing me to receive a phone call, which is fine, except that I get called from abroad! And my phone plan does not have the allowance for those cal...
Resolved! Saw without blade
Does anyone have a workaround for selling a saw without blade? Circular saws, reciprocating saws, jigsaws with no blades. At the moment I'm forced to do age verified and swallow the difference but it's not viable going forward. Customer service didn'...
Newcastle united 2024-25 away kit
Hi there I'm wondering if anyone on eBay wants to buy my Newcastle united away kit Xxl
Return
Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”
Unable to list or relist - something missing-delivery service
i have been unable to list or relist since yesterday. getting message-looks like something is missing - delivery service. I sell postcards/photos etc. small envelope. post box within 100 yards. 90 years of age. no transport. use my own stamps. This s...
return refund
Hi I have had a request for a refund but the item is as described. I'm happy for them to return but am I right that I will only need to refund the item cost and not the amount they originally paid for me to post the item out? Thanks in advance
damaged item
I have received and item I bought today and its arrived damaged. I want to start a return and a refund request but it says I have to wait until May 7th .? why is that
Customer received item says its damaged
What is the process to follow pls. The customer has received item sold and has sent me a photo saying it is damaged what should I do?
Resolved! Evri commercial invoice
I have a package to send via Evri to Northern Ireland, it has provide me with a commercial invoice, does anyone know if this goes inside the package or has to be on the outside for the Evri people? Also, do I need to make more then one copy of the co...
Phone Black listed after a year
Hi. Purchased an iphone 14 pro on ebay and 18 months later it has become black listed by Vodafone. Any advice welcome. Vodafone will not speak to me as i am not the original owner..? Thanks
Payment
Can someone help me, I’ve been using collection code for about a year and a half now! And yesterday I’ve got 5 sales that day and it’s telling me to enter a tracking number? But I’ve already put the collection code in that the customer provided me?
Ebay Royal Mail
Has anyone else noticed that if you send An Album/Vinyl Less then 2 KG Royal Mail Tracked 24 Delivery in the U.K. Buyer Protection fee £2.12 Postage label £4.29 The Delivery time is taking 10 Days!! And then you are asked to pay £3.30 from Royal Mail...
Resolved! Sold a item and seller wants refund - I have paid for postage but haven’t sent it
Hi I have just sold a childs toy and clearly stated it was the cart only- no items. When it was sold I messaged the buyer to check they were happy and I mentioned I would pack and post the next day. I didn’t hear anything back and paid for postage, b...
Item damaged by Evri- i can't seem to get a refund!
I sold a vintage item this week, some of the items were fragile but i packaged it really well, the buyer said so himself, but evri somehow managed to smash the contents due to lousy handling.So, i then get an email, via ebay from the buyer, with a ph...
REturn label provided but noy used
I sold a motherboard and cpu, the purchaser stated it was not working so I provided a return label at my expense. The buyer has not returned the item and has now closed the dispute ,stating the item is working as described.The postage label issued by...
Postage
I’ve sold a large item(awning) but when I try to get a postage label I get the message “No services available”. How do I proceed ?
Can’t list e bike
I can list my e bike for sale but there are loads on here? My listing says policy violation
Simple delivery - can I prevent international sales?
Hi there, I'm still getting to grips with "Simple" Delivery, had a bumpy start with the one parcel I've sent so far. I looked at the printable label, which appeared to invalidate the QR code, got an "Already printed" error at the Post Office so had t...
Extra Carriage Charge
Hello, I've sold an item which was listed in good faith with acceptable P&P costs, buyer paid promptly at auction close. Carriers require a "remote Delivery Charge extra" for an address in the highlands, how do i invoice that supplementary cost to th...
simple postage
Has minimum eEay rate for postage gone up from 87p to £2.70. I've tried three times to list a stamp item but when I attempt to list it it tells me that there's an error with postal information
Resolved! Clarification Needed: Are Buyer Protection Fees Part of My Income?
Hi everyone, I'm currently preparing my Self Assessment and could really use some clarification. I'm someone who likes to be thorough and accurate, so I want to make sure I understand how eBay handles payments.From what I understand, when a buyer pay...
Collecting item from post office
My item has been delivered to post office and I have the code. I am unable to collect because of disability. How do I get it.
Cappachino no sugar Please?
Hi, I keep coming on here hoping someone tells us they have just seen eBay has sent out a written apology to all their small private sellers about the latest changes they have made, and admitting it was all a big mistake, and that the bloke who came ...
Sending an order
Whenever i go to an Evri store they say The sage green bin is too big for them to take and send off. i’ve been to over 5 evri branches and they’ve all said the same thing. what should i do?
Simple Delivery Refund
I sold two tyres today and paid forSimple Delivery. Royal Mail refused to take them and I had to pay for Evri. Can I get this refunded?
Resolved! HAVE UC CALL BACK
HAVE UC CALL BACKPlease check your payment details or use a different payment method.A / S / P
***** OUT OF TARIFF £4.50 POSTAGE FEE FROM EVRI
Hi, just want to bring to your attention an additional £4.50 fee I received from Evri from a book I sold on Ebay using their postage label service. Evri emailed me to say the book weighed 1200gms not the 1kg I had got covered. Fortunately I had taken...
Seller wanting me to correspond via email
Hi I received a faulty item and the seller is wanting me to provide a video of the fault via email. I was wondering if it's safe to do this as I will be corresponding outside of ebay?
Unable to deliver. So courier sent item back to eBay shopping what happens then
Dpd called yesterday to deliver item. But didn’t get a PIN number on time so dpd wouldn’t leave it. And now it’s in its way back to eBay shopping. What happens now
Ongoing Verification Issues, Conflicting Info from Support, and Sudden Listing Removal
Hi all, I’m hoping someone here might have experienced something similar or can shed some light, because I’m genuinely at a loss. A red banner recently appeared on my eBay selling page, prompting me to update my details. I followed the instructions a...
Age verifing faild
I can't proceed to payment because of age verfiy step,I did not have credit card,debit card is useless in this step how to solve this.
New postage for small items
I sell patterns which need a large letter under 100g for postage.Is there any way I can offer a reasonable postage ie £1.55 instead of £2.79 which eBay Simple Postage offers?Thanks
Cancelled order before payment received
Hi, l cancelled an order before dispatch following eBay's cancellation process.Refund issued but taken from my eBay funds.Obviously before l was paid.When will eBay refund me?Thanks
Open Revise listing - but wont let me change anything
I can open Revise listing on the item - and select fields I want to change but the editor wont let me change anything.
Payments on hold until two days after delivery.
Hello Everyone,Can someone please clear something up for me? Having sold an item, it is my usual practice to purchase my postage label from Ebay. Sometimes however, I choose to send by way of another courier. This could be because of size or weight. ...
Why is ebay debiting my bank account for £73.38 quarterly by direct debit.
Hello can anyone help me. Just noticed for the last two consecutive quarters ebay have debited my bank account on repeat quarterly billing for £73.38? I cannot work out why this is? Can anyone advise please? thank you
Postage Cost Query
HI.I received a postage label from the buyer. Buyer has received item and had to pay an additional charge. Buyer wants me to refund this additional charge. I can't work out if I'm responsible or not??
Buyer has collected item but isnt providing the collection code
What do I do? I have messaged the buyer but they have not replied, how do I release the funds and confirm collection?
Not Posting from UK to Europe Etc
Hi - I've put an item up for sale recently and didn't want to sell it outside of UK to avoid issues with postage etc. There used to be a flag you could turn on to say you wouldn't sell outside of UK but this doesn't seem to exist any more. I didn't s...
antique silver knife
i listed a 200 year old knife i used ebays ia to list the item now they have removed it i want to know how to relist it correctly all the items listed on here that people lie about i have been honest what do i need to do to relist
Simple postage !
How can I avoid this new listing with simple postage. It overcharges and does not allow free delivery with free printed labels which we get with Royal Mail.thank you mike mbl1306
Refund
Hi, we brought an item and it doesn't work. We've contacted the seller multiple times and they are not getting back to us what do we do?
£4 delivery fee added to my buyers
Hi I have recently noticed that somehow my buyers are now being charged £4 for delivery on everything i have listed . But i have not changed anything and my setting still say Free Postage .Can anyone help with this as i have not changed anything and ...
Received empty parcel
I got an empty parcel for my order. I engaged the seller, they felt sorry and informed me that another order is on its way to me but I still have doubts. Meanwhile, I had already contacted Ebay who had helped initiating a return request. The seller i...
Posting in the Listing
I am having trouble listing the kind of posting I am supplying. It wont let be add anything without defaulting to the dearest payment available. Is this a technical issue or has something changed overnight?Anyone else having trouble?
Restricted Bidding Amounts in an Auction
I came across an Item this morning that I wanted to bid on with a starting price of £25 plus BPF. There was only 6 minutes left and no bids, so I went to the bid box and instead of being able to enter my bid value, I was given three incremental bid o...
Delivery instead of posting
Hi we originally were posting a large , heavy item and the buyer paid courier postage. We then decided to hand deliver instead, the buyer signed for the items upon delivery by myself however as it wasn't in the eBay system for delivery/collection, th...
Sold my item for £15 yet payout only £9.35
Hey guys! I recently sold an item for £15.00. However, my payout for the item was only £9.35. Any idea why that might be?
CARTIER WRIST WATCH RETURN ISSUE.
I have received a return of my Cartier Watch from authentication and the back watch case is damaged.
Resolved! CARTIER WRIST WATCH?
I like to make a claim for my cartier wrist watch?
postage label
Seller cannot print my postage label.I’ve reduced the letters and numbers in my address.Any ideas ? Thanks
Resolved! Wrongly cancelled order
I have sold an item which all went as should. Same item was kept as listed, eBay mistake, then sold again.The buyer requested a cancellation which I mistakenly declined.We're both in limbo as to what happens next.
Simple delivery change over
How will I know when I'm changed to simple delivery what will I see different Thanks
Resolved! Refund issue
Good morning I sold an item for £52 yesterday but had to cancel 10 minutes later as the buyer wanted to collect in person. A refund was issued and my account funds are now saying -£52. My question is "will I still recieve the funds from the sale to c...
Local pickup
Hi, does anyone know why I am unable to activate Local Pickup on my listings? It only shows a locked icon when I create the listing. Thank you
Seller wants extra €25 shipping after I paid for item and shipping, not ok with me.
Seller:Dear customer,Thanks for your purchase#27-12960-87918;We're sorry to inform you that your order failed to ship.Because the shipping cost is increasing, the carrier requires a shippingfee of 25EUR before they can deliver this item to your addre...
seller hub postage label invoice
Hi does anyone know where i can find my postage label invoice on seller hub? Thanks.
Subject selling fees
Haven't been paid for 2 cars never collected Bentley fiat motor home not been sold
Subject: Request for Messages Older Than One Year
I previously requested older messages from my account but messages only go back one year. However, I urgently need messages starting from January 2024 due to an ongoing dispute with a seller. These messages are critical for resolving the issue, any a...
Resolved! Shipping for return
So i sent a item back and payed for the shipping yet ebay is trying to say that i didnt, i cant contact them either and its almost 28 days which is when they stop taking refunds, what do i do?
Resolved! Age veryfacation to buy edging shears, i don't have a credit card it says debit card is not acceptab
I'm trying to purchase a pair of edging shears, ebay say credit card details are needed to verify my age, i don't have a credit card, they are saying debit card is not proof. I'm 78 years old.
question from bidder
Bidder has asked me a question but I cant see where the "reply" button is in messages and ebay says to search advanced using his ident under "by bidder" but that option is not there.
Cancelled order & refund
Does anyone what happen if I have cancelled an order before the funds was cleared.
Messers
WHY CANT SELLERS GIVE THE MESSER BUYERS NEGATIVE FEEDBACK BUT THE BUYERS CAN !!!!??? HOW THE DOES THAT WORK WHEN SELLERS GET MESSED ABOUT SO MUCH !!!!!
How long are non active listings saved for
I advertised a caravan last year but took it off over the winter period planning to re-advertise now but it’s no longer visible??
Postage changes to relisted items
hi there. I don’t understand why eBay keeps changing the rules. All of my items usually automatically relist, now they have stopped re-listing so I go onto the ad and press relist and it keeps changing my postage preference. My preference on the old ...
Delivery issues
Hello I want to order an item, supplier is located in UK, also i need delivery within UK but when i want to place the order, it doeant allow me, it says the seller doesnt ship to this address meanwhile i have conted him he has no issue, i have many...
Return Request
Hi, I’m a new seller on eBay. Today I received a return request that a part is missing from the item but I already mentioned this in my description. Please guide me, What should I do now and how should I handle this return request?
Damaged goods
How do I request a refund for damaged goods
I have been contacted by a potential buyer they have been trying to send an offer through .Its rejec
I have been contacted by a potential buyer who has been trying to send an offer through on an item. I was happy to accept it but when she trying to send offer keeps telling her that I have turned it down. It never came through to ne in the first plac...
"We looked everywhere" error when I make an offer
This started happening a week or two ago, and I can see others have struggled with it. Is it some kind of rate limiting thing? Am I tripping some security script or something? And anyway, how can I fix this?
Resolved! How to view my best offer made to a seller
How to view my best offers made to a seller as I may have made an offer twice by mistake
Add a free item to my draft copy listing not yet gone live
Add a free item on a purchase on a buy it now listing that is only in draft copy and not yet gone live can anybody help with that please.
Klarna
Can anyone tell me why I have a klarna option on my listing.And if somone chooses this do they pay me in easy payments.I didnt put it on as an option but I cant move it eitherThank you Julie
Postage
Hi, is anyone else having trouble listing customer postage or collection only ? Won’t let me use either option. Had to list one item with free postage.
Edit a
I am trying to edit a current listing but get an error message to say scheduled start time is in the past. How do I amend or remove the scheduled start time?
Hi what is this?
Hello, the buyer wants to return the purchased item because parts are missing but the product is the same as in the picture. He asked earlier if the set includes a charger and a holder. I replied that yes, I included these elements with the item show...
My customer has paid cash on collection. How do i mark listing as paid for and collected?
My purchaser has paid cash on collection. How do I now show the customer has paid on the listing and remove it from showing "payment not made"?
Hi I've received a QR code to send a settee back through royal Mail they don't send items that heav
Wanted to return a settee the return option was a QR code for royal mail.which is to heavy to send this way.is it buyer responsibility to send proper return back
SIMPLE DELIVERY CON
SOLD ITEM AND DELIVERED TO MEMBER OK. HE DECIDES NOT EXACTLY WHAT HE WANTS AND REQUESTS REFUND. EBAY REFUND OK BUT AS SELLER SAYS NO RETURNS , HE GETS TO KEEP ITEM AS WELL. NICE ONE !! SELLER NOT HAPPY,,,,,,,,,,,,,,,,,,BUYER OVER MOON !!!
Email scam
I have received two emails for A supposed purchase of an item Im selling. when I click through to reply, I get an error message in the app. email address of the sender is gorho1_iss5126pbom@members.ebay.co.uk is this a genuine email or a scam?!
Bought item and they havent taken to post item
Hi all I bought a ebike battery and the seller has bought the postage online but hasn't taken the item to the parcel shop , I've contacted him previously and he said he would post yesterday but hasn't. Icon the battery for £20 under what he wanted by...
Paying tax after purchasing before it’s released from Royal Mail after paying for the item
Tax on purchase before Royal Mail release item from sorting office is a joke,after paying for the item then delivery I’m now told I have to pay another 75£ on a 300£ ring for inland revenue? It’s not worth the money firstly but if you don’t you loose...
Brought an item it stopped working after 2 uses
Brought an engraver machine which worked twice. Contacted seller put in a request for a refund which they closed. Said they would send me a new machine. 4 months later said it had been delivered but I didn't receive anything. Contacted Ebay say nothi...
No Ebay collection code
Royal mail tracking shows that item was delivered to click and collect shop but I have not been sent an Ebay collection code. Shop refusing to give me the parcel because I have no Ebay collection code.
Resolved! Ebay page is missing ?
Attempting to make an offer, Ebay say looked everywhere page is missing.Contacted Seller via Ebay, Seller does not know why.
Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this?
Item not delivered by Royal Mail, so to make a claim I need an eBay sale page. How do I get this, where do I find it.
help with possible lost parcel
I posted a parcel with Evri last week the tracking says it tried to deliver on Friday and Saturday the lady has now messaged to say she still has not received the item and that she had re-directed her parcel to a pick up point not to the address I po...
using my own postage stamps
Hi guys can someone give me some info regardsto choose one's own post stamps, *************************************************** Tried to contact ebay for about one hour , but it gives a load of messages that takes you around the world tells you eve...
Buyer Requesting Refund After Failed Delivery – Despite My Attempt to Contact
Bilkul Masood, yahaan updated version hai jo aap eBay Community forum par as a seller post kar saktay hain — ismein aapki baat clear ho jati hai ke aapne timely contact kiya tha: Hi everyone,I’m a seller on eBay and recently shipped an item to a buye...
Post Code
Does anyone know why my post code is visible on my listing. When looking @ other seller's there's is not.
Urgent: Possible Scam – Item Not Received
I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...
return cost local collection not as described
hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...
I need help
I bought a rug didn’t like it when it came, seller stated free returns. They sent a label for an address just around the corner from me, I sent the rug as requested but the recipient rang me today as they got my details from the paperwork inside the ...
Sorry we are experiencing a technical problem (500008)
Is anyone else still having this issue its been ages now happens on mine and my wife's account i can't make offers on anything at all in the app I've tried everything clearing cache and data uninstalling and re installing also had problems when selli...
Return
I started a return and hit doesn’t fit instead of faulty by accident. The item was sent was supposed to be right for what I want. The kit itself is wrong. It is not as advertised. Is there a way that I can switch my reasons as defective is also the a...
Resolved! Bogus Buyers
Hi all,I’m so fed up with people putting bids on my items then not paying for them, it’s like they set up bogus accounts then disappear! Just had a bid on an item 10 minutes ago so checked them out … surprise surprise they are no longer registered ! ...
Return not received
My buyer requested a return after having the item for a week, I went through the correct channels and supplied a return label but the seller still hasn’t returned the item but e bay is trying to get me to refund the buyer saying it has been delivered...
Suspicious buyers address
I have sold an expensive watch but the buyers address looks very suspicious. It is; Rapid SS C/O Thomas DiakosHawker's Yard 21 Stonefield Wayevtn:chlx78hRuislip, Greater London HA4 0BHUnited Kingdom+44 7470 383107which is a warehouse in London?
is there a human I can speak to at ebay or is it just automated, the assistant thing is useless.
trying to list a car on ebay. i have a shop that sells other things. trying to set up a no returns policy but nothing seems to happen. i created a no returns policy and it still wont accept. I seem to be stuck and i remember ebay having agood custome...
Simple Delivery
I had several e-mails from Ebay about their new Simple Delivery commencing on the 15th April and that it was going to be mandatory to use it. I stopped listing for a week or so, in anticipation of trialling one item under the new delivery system, but...
Pressure cooker
HiI bought a pressure cooker from eBay and it doesn't work properly now and I guess it is because of the plastic washer. I asked it from the seller but they didn't respond me. How can I follow up it? Regards Farshad
Cash on collection
I won an auction, decided to collect in person and paid cash at the time of collection. However, still says payment pending on item. How to resolve? Thanks
html
All my listings have an html template for the description. This morning all the descriptions just say 'ebay' If I go to edit a listing all the html is still there but nothing displays on the actual listing. I reported it to eBay this morning but noth...
Circular saw and bladed item uk ban. Please explain how this is a dangerous weapon?
Can a machine be listed that is called a circular saw with no 'blade' The blade can only cut when connected to a p;ower supply. why do ebay think it is a weapon?
Ebay App Tells me Free to Sell ..... I'm a business seller!!
Trying to list on the app. Click on selling as usual, the blue bar says free to sell and then I have all the awful options to complete the listing as per the private selling process.I've reported it, but I never feel sure they believe you when there'...
mua on a business account.
I've set up a business account and I want to add users with permissions. Every time I add someone they get suspended instantly once they log off the first time. What's that all about? Am I doing it wrong? It seems simple enough.
My item.
I ordered an item. The seller hasnt got the item and isnt giving me a refund.
Cannot contact the seller
An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...
Using a different postage method
I didn’t use the pre-populated postage method for item I sold. EBay give instructions for manually adding tracking but they don’t work. Can anyone tell me how to do this so it does work please. Navigating EBay help is a NIGHTMARE
I dont know what to do
I had sold an item on ebay, i had then had a buyer.. he had brought my item i asked for proof then joined his roblox game to give the 4 items he paid for.. he got his items then requested a refund and refused to give me the code by ignoring my messag...
Tent wasn’t returned
I sold a tent on eBay nearly brand new used once still under warranty with go out doors. So buyer said after 5 weeks it’s faulty and wanted some think knocked off it par refund I said it’s still under warranty so I sent invoice but she still wanted m...
Seller not responding to faulty item
Hi, I purchased a set of 4x4 lights from Colight in December, they are working, however one of the spot lights has bad condensation inside of the lens. I have contacted Colight 4 times directly. However they are not responding and due to being past 3...
Ebay Simple ( Dumb ) Shipping
Hello All My recent experience of accidental use of "Simple" shipping .I list item for sale BIN and thought I had added a SIGNED for service.The item is £600 . The item sells. I go to set up postage appropriate to an Item of such value. For me this c...
Postage deducted from ebay balance
Hi, can anybody please help. When item is sold I understood that buyer pays the postage charge direct to eBay and not the seller. So why have the 11 parcels I have just printed out the lables for all been deducted from my seller available balance. I'...
Sent orders but not via ebay prepaid delivery
I sold 3 items and I've sent them via royal mail, paid for by me, rather than use the prepaid evri label supplied by eBay. I don't trust evri.I've paid for tracking and signature etc but my concern is because eBay only pay the seller once the parcel ...
Seller asking me to resubmit a cancellation
Seller is saying they have a problem with my cancellation and to request again. When I try it is saying seller declined my request. Any ideas please
Rotal Mail
I am sending items to a buyer but they have had to be packaged separately, how do I generate multiple QR codes?
Buyer delivery error
Hi, I am getting this error when trying to checkout. The seller has confirmed they are able to deliver to my address and corresponds to what it says on the listing, however I am getting this error when trying to checkout. Any help would be much appr...
Need help as perfume purchased is fake
Purchased perfume & it’s nothing like the original either in packaging or smell
Givie Feedback to Ebay
Ebay has based its whole business model on the concept that feedback between buyers and sellers will create win-win rather than zero-sum game transactions. However, there is often a "Big Brother" element to how Ebay implements changes without being v...
Resolved! Best Offer Still Broken?
Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?
Maximum Bids
I bid a maximum of £6.01 for a jigsaw puzzle which had a start bid of £4.50.It sold at £5.83. What is the point of having an automatic bidding system when a maximum bid is disregarded in favour of a lower bid, Very disappointed in Ebay.
FEEDBACK
Why does eBay keep badgering me to leave feedback when I'VE ONLY JUST ORDERED THE ITEMS. Just use a bit of common sense and leave a SENSIBLE GAP BETWEEN BUYING AND THE REQUIREMENT TO LEAVE FEEDBACK.
Simple Delivery
hi, I have sold an item and used simple delivery. The buyer has paid £2.94 postagebut selected a more expensive option at £4.06 despite paying the smaller amount. It appears they hit the wrong option. Is it possible to change the label to the correct...
How do I actually contact ebay?
I am trying to put in an offer but I keep getting a "We looked everywhere" message. Also, the seller has "Or best offer" and, as I put in an offer last time the item was for sale, surely he should have sold it to the best offer as per the advert? Why...
eBay Premium Service requirements & automatic positive feedback.
I'm having a bit of an issue understanding eBay Premium Service now especially in light of this automatic feedback. Now as far as I understand it to get eBay Premium Service badge, and subsequent benefits You need to send your item with a carrier tha...
Unable to Complete Seller Registration
need help with this Payout Information Page Error Please
Upgrade to professional account
Hi I would like to upgrade to a professional account I would like to know will I get charged 35p per listing to change over as I have about 7,000 to change over to professional Also can I then choose the type of postage I use ie can I go back to usin...
Account restriction on selling due to ID
Hello my account has had a restriction put on it so i cant sell, ive been with ebay for 17 years and only changed my address twice with no problems at all, i dont even sell a lot.They are asking for ID which i have sent all formats, licence, passport...
none refund item
bought a watch but did not see the bit that the seller had put no refunds on what can i do as watch nmot working properly as he said just needed a battery
Has every ever got your parcel and destroyed it
I recently sent an item through Evri And then fight to find It hadn’t been delivered but been destroyed but stated on the website that it was too damaged that It’s hard to get a refund from them. You have to go through another of eBay’s post it becau...
BUYER PROTECTION FEES!
Surprise surprise - I'm far from the only one confused with this new set up for both buyers/sellers!!!!Ebay need to get their act together or they'll be losing customers! Ok, if they want to introduce a so called "buyer protection fee", we have to pu...
Buyer request a delayed dispatch
Hi everyone I have a case buyer requested to post on 4 May, but he paid already on 21 April, so on eBay it says I need to dispatch by 24 April. I have agreed to buyer's request in the message without knowing eBay asks me to dispatch before 24th. So m...
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