Changing my email address.

[cjmounthill]

I am trying to change my email address in my profile. After pressing edit and writing the new address I get a message in red saying enter a valid email address.  The old email account is closed, so at the moment I am in limo. Any eBay emails going to the old address will ping back to them and I can't set up my new one. Any ideas?    Chris 

[tressygirl]

Which device or browser are you using?  Some things are just not possible on the app or mobile browser, so if using those,  switch to a laptop / PC and use Chrome,  try from there.

If there is still some difficulty,  contact eBay Customer Services to do this for you.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@cjmounthill