Member To Member Support

bed

i was recently looking for a trudle bed and then i messaged an account who sells beds the account is redopast-0 , i will also leave a screenshot of their account, i asked for a discount and they asked me to message them on whatsapp so i can pay in ca...

changing from private to business

Hi, i am changing from a successful private account to a business account. Presumably some of you will have done similar(recently), how did you find out how to adapt your account details, amend listings, carry over feedback etc? Is there any kind of ...

I sold £600 worth of items on eBay but only received £278

This was my first time trying to sell something on eBay. I listed two items: a board game for £610 and a monitor for £600. A buyer purchased my board game, and I was very happy at first. I bought DPD shipping labels directly through eBay to send it o...

Double listing fee due to buyer non payment

Hi...I listed a car as a classified and within minutes a buyer made an offer that was auto accepted. After 4 days it became obvious that the buyer was not going to complete the sale as he was not responding to messages or making arrangements to colle...

Cancel a postage label

HiI had a item to sell but I accidentally created the postage label for the wrong amount. I followed the steps to cancel the label, that was 13 days ago. Do I have to wait the full 14 days for the refund? The QR code has never been scanned. Its not a...

DHL

DHL are not collecting on the chosen day and collect on a day I cannot be there to hand over parcels. I now have to contact two more buyers to apologise for non collection. Do we have another courier service option?

How can I verify my age without a credit card?

Anyone got any ideas on this.Never had a credit card in my life and never will. If you ain't got it....I cna supply a pic of my bus pass if that would help.

SIMPLE DELIVERY SIZING

Yet another Simple Delivery query I'm afraid! When choosing which option to select, large letter or small parcel; it gives a sweater as an example of a large letter thickness - surely a sweater must be more than 2.5cm thick? Am I right to assume then...

Item has been received by buyer

Buyer has received item but I sent by Royal Mail not evri so he can’t mark as received!

Qr code

I’ve sold an item and packed it and taken it to my local drop off but my qr code isn’t working. It says that it’s unable to print label. What can I do ?

Postage chaged

I sold an item chose sinple delivery but used own delivery from post office. Funds not cleared because it says not yet delivered. Tried to cancel delivery option but always says there a problem. How can I get funds buyer has said received and left po...

Resolved! Why does ebay not ban a persistent non-payer or at least allow negative feedback?

Had a few buyers bidding and then not paying recently. One in particular seems to be a persistent non payer - this buyer has loads of feedback going back months and years - never seen any other feedback like it - yet ebay have not banned this buyer o...

Additional shipping fee message

I have ordered this item and received an odd message from the supplier saying I need to pay £3 extra and then they will refund it at the end. Or I can cancel my order. This looks dodgy to me. Should I cancel the order?

DHL not turning up

What to do when DHL fail to turn up to collect an item over the Evri length limit? DHL say they can’t help as I don’t have a tracking number.

main ebay page

why can't i alter main page filters i.e. list view , or latest listing ,or lowest price for example

Broken item refused return

The item I ordered has now broken after the 30 days return and my return has been refused and case closed

"Unfortunately, this item isn’t available for purchase in your location"

Why am I getting this message every time I place an offer?

Buyer returning item but is no longer active/registered user

Hi All Am I being scammed here? I sold a perfectly working laptop for £1600... within 1 hour of it being delivered the buyer reporting faults that it never had. Anyway conversing back and forth over the weekend after trying to remote troubleshoot it ...

Switching from personal to business account

Hi anyone, I wanted to update my account from personal to business but I don’t have the ‘edit account’ option within the personal information tab. These are directions I get when following the eBay instructions. It was important for me to transfer my...

Ebay Return Label

What can I do if the weight of an item to be returned is heavier than the weight on the eBay-generated return label? I cannot take it to the post office; they won't accept it. Time is running out for the window of return.

Resolved! Commemorative coin confusion

I've never posted before so hope I have chosen the right section of the eBay UK Community.I have this coin to sell - 1981 HRH The Prince of Wales And Lady Diana Spencer Commemorative Coin.I understand that there's a big difference in value depending ...

feedback v

I am trying to change the feedback i receive from a buyer to, when i go to move the button thing to 'visible for all to see' i get this message......"You are unable to change your comments visibility because you have active listings"........ any idea...

Resolved! Purchased an item that broke after one use

I'm based in the UK and I purchased a bag from a UK business seller on the 17th. The seller marked it as dispatched the same day, but only posted the item on the 23rd. It was delivered on the 25th. Today is the first time that I have used the bag and...

Used MacBook Air Locked out

Hello community. Urgent advice needed! I bought a nearly new Mac in 2023, but after sending it for service, the store informed me it’s still locked to the previous owner’s “Find My” feature, rendering it useless without their deactivation code. Apple...

Returns after 90 days

I want to return an item under a year warranty, but can’t receive or send details to the seller because of eBay rules, the seller wants me to return the item but cant send me the address, this is after the 90 days return policy, how do I proceed?

Wrong account when clicking ebay

Select Ebay and up comes an account that is not mine, Don't know how to delete so unable to connect to my account t

Resolved! Can’t upload death certificate

I have tried to close my late mother’s account but because her mobile phone number is deregistered I am unable to do this as seems to require photo ID to log on for attaching death certificate and can’t convey the problem through your automated chat ...

Item delivered, confirmed by Royal Mail how do I update my ebay account to show as delivered?

I originally planned to send the item via eBay/ Royal mail however the package was 1 cm to wide so in the end I had to send direct by Parcel Force as you can't change the postage on eBay once its sold without re-listing it and also when you advise on...

how to clear a live chat conversation

hi there, i need to reach out to ebay on live chat however the previous conversation is preventing me from starting a new conversation as the message box at the bottom is greyed out, how can i resolve this? thanks

Verify

Hi I have been asked by ebay to verify my account. As i am a new seller , i have £210 for an item i recently sold I have no driving license or passport I provided them with my YOTI citzen card at first. Now this id card has the pass logo on it, is go...

Buyer collected item from my place, but I'd already printed label.

Hi there, I wonder if anyone can help or guide me, since talking to a real human agent on Ebay is clearly next to impossible. Last week I sold three different bundles of vinyl records. I printed their correspondent labels to take them to the post off...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

Is the island of Madeira included in the global shipping program

Is the island of Madeira included in the global ship

Returns

I’m trying to return an item for refund. I chose Royal Mail and generated a QR code. Took the parcel to the post office, only to be told it’s too big, so would have to return via Evri. Now, can I change this via the returns section somehow ( can’t fi...

New buyer profile with 0 feedback for high-value item

I know this question has been asked before, but I'm selling a camera bundle for £400+. Within 10 minutes of listing the item on eBay I had an offer (full amount) from a buyer with a profile just one day old and with zero feedback. I'm based in the UK...

XERO software and VAT on eBay sales

Do any fellow sellers use Xero? I’ve signed up for a trial as I’m now VAT registered so hoping it will make things easier. my issue is that on the reconciliation the amount Xero is using for my eBay earnings is what get transferred into my bank accou...

Resolved! Collection only item - seller will not respond

I purchased a collection only item. I sent several messages to the seller to arrange collection but they never responded. I then cancelled the order but they rejected the cancellation. The money has now gone from my account and I have nothing. I can'...

global shipping label missing ref#....code

Just ordered postage for a global shipping order, the ref# code number is on the screen with the WS138UR address but when the label prints the ref# code is missing, i have had to enter it by hand, is this a new thing or one to watch.

Problem with an item listed twice. One of the listings has got a different user name than mine.Ican'

Problem is with an item that is listed twice. One of the listings has got a different user name than mine. I am finding it very hard to explain without actualy being able speak .I a telephone conversation possible ?

Lying about price on search page and then it goes up when you select the item.

Hi I tried to get past the annoying chat bot that does the customer service chat but there is nothing in the morons list that is covered by what I want an answer to. I did a search for an item and the result showed it being sold at a price I liked. I...

Boiling tap blew up within 10 wks

Boiling tap blew up literally smoke billowing out of it thankfuly someone was in the house within 10wks ....have contacted seller they are ignoring me after spending 200 quid id expect it to last considerable longer ...do I have any come back pd by P...

Where is my parcel

I have try to contact the seller to asking him where is my package and apparently the parcel have been delivered by EVRi with order number 14-13615-49691 doesn’t arrived to my home address with the tracking number H05QTA0092279655 I contacted EVRi ...

Collection address incorrect

Hi there, when I enter my postcode the collection address defaults to Ashford Kent rather than Ashford in Surrey. Any idea how to resolve this?

Technical issue when bidding.

Recently when bidding on an item I kept getting an error message from eBay that stated there was a technical issue. I was unable to make any bids at all. I had no issues at my end. Browser, connection etc. I have no idea why this happened. Will it ha...

cant contat seller

I bought an item back in may with a 5 year gurantee, and the item has stopped working but the seller wont reply to my messages

Authentication guarantees

I’m suspecting an authentication tag may be fake (no blue tick on original post) how can I verify it?

Screen freezing

Some parts of the eBay app, screen freezes… anyone else getting same problem?

Resolved! Facing issues with message stating that seller won't send item to Copenhagen

I'm facing similar issues as buyer from Sweden trying to purchase 4 books on Ebay. I won an auction last week, but despite every effort from seller, then I was unable to complete the purchase (even after seller changed it to a buy-now item) due to me...

car battery

bought a battery for my van from a seller ,in my ebay motors says fits your vehicle ,after 4 months battery was completely dead ,contacted motor world said i bought the wrong battery so won't honour the 3 year warranty .gone back on ebay it still say...

QR codes for large letters do not work at Royal Mail delivery office but eBay do not...

So, we now have to use Simple Delivery and QR codes are generated but the QR codes for 'large letters' do not work in the Royal Mail delivery office. They work fine for parcels but not large letters. So, even though eBay allow you to generate a QR co...

Compensation for broken delivery

Hi How do I go about claiming compensation for an item I sent that was damaged by Evri. The buyer has been reimbursed and I have asked eBay Customer services serval times and they tell me I don't need to do anything - but I am £80- out of pocket. I w...

posting via ups to the usa problems

2 out of 3 watches that I've recently sent to the US have not arrived. They get to the States then stop saying missing customs information on the tracking page. I have included 3 copies of the commercial invoice taped to the package. When I contact U...

Product recall notice stopping listing

I am trying to list a range cooker. A product safety warning comes up but it does not apply to the model I wish to sell. But eBay will not accept my draft listing.

Sale confirm action email not in my on-line eBay messages account...

Hi there - I received a 'You made the sale' email from eBay last night. I checked the site, and it does appear that the sale is made. However, the site says payment will be made two days after the buys receives the item. Also, the email I recited fro...

Buyer has broken my golf club and now wants his money back

Hello, this is the first time I have used this help facility. I have a perfect eBay rating stretching back years. I recently sold a golf club in excellent condition. Three weeks later the buyer has contacted me and said the club has been used twice a...

Order number has 3 digits

Recent sale has been given a 3 digit order number. Does not look correct to me, anyone else seen this? Can't contact ebay to ask.

changge for posting an item to delivering in person

I've just sold an item with postae as an option. The buyer has paid for postage but I am now concerned that the item is too fragile to be sent by post.. As the buyer is a reasonable distance from me I am happy to deliver it in. person. How does the b...

I suspect I am being harrased by a buyers friends after I reported the buyer

Just over a week ago I reported a buyer after they purchased a cooker and arranged collection, but didn't turn up, depsite me contacting them through the evening and the next day, obviously a cooker isn't a small thing to move about, I had to get it ...

block offers

how do i block sellers sending me offers

Resolved! can eBay send me an email when I've sold an item?

I keep missing the fact that a person has bought an item. Is there a way to get eBay to send me an email to my personal account rather than their messages on the account?

My balance has gone.

This is second time this week that my balance has gone to 0.00. It was only £1.02 last week, then my reminder last night. I sold 2 items, had £24 something, I spent £19 leaving the £4 £5, woke up today and its gone again. What's going on.

automated payment

I have tried to transfer money to my bank only to get a message from ebay that an automated transfer will happen on 7/10/25, the funds are cleared and I have sent to my bank many times so why I have to wait 2 weeks is beyond me anyone help?

Shipping and fees

Hiseller has paid shipping by mistake when he is com8ng around to pick up item.he has paid postage which hasn’t come to me. How do we go about getting the postage money back to him?Many thanks

Customer received item, but damaged by EVRI cuorier driver

Hi, Recently a customer won a perfume via bidding which was safely dispatched via EVRI courier service, Customer has confirmed she received the product and sent images to me showing that the glass is broken and the liquid leaked. I checked EVRI and t...

I've opted in to GSP but cannot sell item to send to Sweden - why?

A buyer in Sweden wants to buy an item I listed this afternoon. She says the listing does not allow international shipping but I am opted into GSP and this has worked before with items listed with simple delivery (this is a private seller account). A...

Inpost collection

Does anyone know if I can set an Inpost location as a delivery address? If so, how do I go about adding it correctly?

Resolved! Payment received but item returned

I recently sold an item and the buyer made payment. I posted the item out and a week later the item has been returned with a not on it saying EVICTED. I have tried to contact the buyer twice but no response. What do you do in this instance?

Postage help please

Helloi I haven’t sold on eBay for some years I have just sold an camera worth £200ebay postage is confusing me . All I can seem to do is generate a QR code. To take it to a drop of parcel box . Does the QR code tell Royal Mail where to send it and wh...

No confirmation email

I recently ordered on guest and I used a email ofc and they didn’t sent me a confirmation email and when I try and put my email for them to send another one it doesn’t send

Faulty item

I brought an item and it is faulty. The seller is not answering my messages. It is outside the 30 day window. Is there anything I can do?

Refund issue

Has anyone had problems with eBay refunding back to the account? Just had a message from my bank stating there was an issue processing the transaction for a refund of £x, eBay msg stated refund has been processed? trying to contact eBay is near impos...

Return policy sellers

Hello was looking for some advice on this matter. I recently sold a mobile phone on eBay the buyer had the phone for a week then messaged to say there was an issue with the phone. The alarm clock would not work on aeroplane mode. I Message with quite...

text description

as anyone having problems when you write out descriptions out and picking what text labels too write out because its not working at all

Weblink and policy violation

I just listed a gaming console and ebay has unlisted it saying it's a policy violation. The only thing I can think of is I put a link in the description for the digital instruction manual. Is this correct?TIA.

buying

when you go on best match there is 1700 listingsthen click cheapest first it goes down to 170 listings why..............

Resolved! system will not change category to boys shoes

https://www.ebay.co.uk/itm/267418884096 despite everything on the listing showing category as boys shoes when I view the listing it is showing as girls?

mobile phone

i bought a mobile phone which is now out of the sellers 30 day money back guarantee i thought it was ok at first but i noticed i did not get any software updates the sellers admits it is not a uk version so will not get updates is it possible to take...

Item to sell active but not visible

Good afternoon, first, i would like to say it’s a terrible customer service with the agent on the chat. Not helpful, close the conversation, take 20 min to reply and suddenly ghost me…i just want to understand why the designer bags i’m selling on you...

returns

seller has agreed for me to return an item i purchased a number of months ago but the returns option isnt there for this item probably because some time has passed, so how do i start a returns request? Thanks

GSP

I have not sold anything om GSP for weeks now,is it still working as it was say 6 months ago ?

Send dinner knives.

Send dinner knives. Carrier approved by ebay please

Postage

I don’t have a printer so print a label can I get that printed off at the post office?

Seller who Do not Accept Returns

I purchased A Jacket and the seller stated it was Xl, but no sleeve length or any other measurements were given. When it arrived it did not fit and requested a return for a full refund., but the seller refused to accept my refund and closed the case....

Delivery problem

I bought an Xbox couple of weeks ago and it was damaged and was going to get sent back out but I don’t know when it will be out for delivery again do you know

EBay Authentication

I just sold an expensive jacket and it went through the Authenticity guaranteed process. The description was spot-on and there were even measurements on the jacket both width and length clearly showing with tape measures. The size Label was also is i...

Help regarding Postage on a Sunday

Hi.I've just received a notification that my Item has been posted.It is currently Sunday and I had purchased the item earlier today.However I am a little bit confused as I had originally thought Royal Mail don't typically accept collections on Sunday...

Reopening my old shop

Hi all, please can you help me!! I had a shop with I think around 50 items. I decided to close it but would now like to reopen it. Would it be possible to have the old item put back into my shop. Without me having to recreate them all again?

Hair clippers

Ordered hair clippers in February .they have burnt out when using. Seller not doing any thing.still selling same ones

Promote listing stoped

eBay stopped me promoting my listing not my fault some light finger sod stole my parcels after taking them to evri so because of that eBay said I fel below standard 2 months now selling hardly anything joke

PRE PAID LABEL PRINTING

Just tried to print but orientation wont work settings says portraitbut shows in landscape when viewed in window before pressingprint.

collection code

Buyer has collected an item and paid through eBay however he didn’t give me the code - I’ve messaged the buyer but he’s not responding , how do I complete the sale without this ?

Damaged goods unable to return

Goods received damaged....unable to return as would be unable to post as I can't get the lid back on properly...it was paint... so would probably leak I try to ask for refund but wants to send me postage label and can't get past that All other parts ...

No solution for ebayers in guernsey

Litterally every item I've tried to buy in the last 6 months the seller hasn't been able to send because of being in guernsey. Even the sellers that state in settings they can cant. I've spoken to so many ebay employees who tell me to change differen...

Postage

Hi I sold 10 items in one sale and the postage didn’t change now it’s not enough to cover the label is there anything I can do please?

False description

The seller provided false description (item color). Before buying I sent a message just to make sure and the seller gave false information in the message too.Once the item arrives it was clear that it does not match the description.Shipping to and my...

QR code

Hi, I wasn't present when a buyer collected the item, my neighbour sorted it for me. How do I put in that collection has been made so my funds will be released, I have asked the buyer to send me a copy of the QR code but have not had any reply.

Recall of dangerous product

Hi, I received a recall notice for a battery powered wrench i bought on ebay. I contacted the seller after 90 days as I only unboxed the item about 3 months after purchasing it. After 2 minutes of use, the wrench started to smoke and burnt out. I con...

Product Return

Hello Regarding the return of heavy and expensive products like an electric bike, what are the different solutions I could use? What services do 3PLs offer in this case? Can they examine the condition of the product and resell it either second-hand o...

Changing for business account to personal

At some point during my 18 years on EBay, I’ve opted to upgrade to a business account. I don’t remember ever running a business on eBay, suspect this was inadvertently done. Has anyone been able to move from business account to personal? I want to co...

Refund

Seller said they would send a refund and never did.How do I report this?

eBay have flagged up delivered. Yet it has not been delivered through my letterbox

I bought two items similar and by same manufactured one is an eau de toilettethe other a body fragrance spray. Yet eBay flags up the item as delivered the spray.It has not been delivered, neither has the toilette, which I have opened a case as not de...

Refund after a death

My son made a purchase but died a week later , the company agreed a refund but we don’t have access to his PayPal and his bank account is closed so how do we get the refund

Cancellation refund

I've just had a buyer cancel an order which I accepted, fund where deducted from my account for this item as well as an additional promotion fee for which it doesn't seem like I'm getting a refund, is this normal?

Kipling Bag

Hi, can anybody identify this Kipling bag? I’d love to buy another but cannot remember which one it is. Many thanks

Faulty Item

I bought a doll a while back but it was faulty something wrong with head it was very loose. So returned see the seller has it back up for sale feel sorry for next person that buy's it.

How to increase sales without spending more money

I have found that there are certain things you can do at certain times of the week that increase sales and are quite effective. I have been on ebay for quite a number of years but everything i do is self taught. I have not found that anything i have ...

Resolved! How do I alter feedback I've given

Hi Does anyone know please how I can change some feedback I've given for a purchased item? Many thanks Pam

Help - I think I'm being scammed

Hi I'll try keep it short. I paid for a laptop a couple of days ago. The day after paying, the seller writes to me to say there is no charger included, but they have bought a new one which will come separately with a different delivery. I replied say...

Add extra Postage insurance

The postage insurance is not enough to cover the item how do I increase the cover

Selling trainers

Why did I only receive half the payment from eBay when I’ve already paid fees

VAT charged on purchase

Why have I paid VAT on an item purchased from private seller on eBay both of us in UK. I bought some left over knitting wool?

Account restriction due to VPN??

A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing ...

Dates

That's it for me, once again a sellar has changed the delivery date on a item I needed its no good to me now .I bought it because of the date there's no point even contacting ebay they are as good as a chocolate teapot.my wife is having similar probl...

How an I cancel a label that is not used

A buyer wanted item urgently so I sent by next day delivery so she wouldn’t be let down but it cost me £8.75 but I had to click on buy label to get her address which cost £2.94 for label as well. So it cost me £11.69. I only got paid £13 for the item...

Neff hob

HiI returned my Neff hob to the seller.The package was very well secured. I have photos.The seller wrote to me that the package was damaged in transit.He only refunded me part of the money because he used the seller's discount.I have no way to get th...

Proof of age!

I tried to buy a Hedge Trimmer today. I am 63 years old and have been a member on here for a number of years. I buy and sell a lot of items and as far as I was concerned, E.Bay have all my details. I was asked for my card number and gave my main card...

1 year warranty on iphone

I purchased a iphone in May with 1 year warranty it’s now not working have spent hours with provider who tell me that it’s a fault with the phone Can anyone tell me what to do next

International postage

I have enabled international postage on my listing but the buyer can’t pay because it states i do not ship overseas.

Can't fulfill order status

I've sent an item and it's been received by the buyer. I sent royal mail instead of a different company that I had unintentionally put up as option. Now I can't seem to change status from..Print Label and Send Item. The buyer is happy with item but n...

Selling an Item - problems with listing

I have an individual account. When I try and list an item it requests a delivery policy and a preferences policy. Unless I complete these i cannot list. I understand 'simple delivery' is the only option.Thank you.

slander! A customer bought 15 patterns of boot /wellie socks patterns, and 17chunky slipper socks

A customer bought 15 patterns of welly warmer socks and 17 patterns of Chunky slippers socks knitting patterns from me. I focused on copying these two patterns, along with my other sales. However, in the evening, while writing to thank my customers f...

Changing settings to post to jersey

Hisome has bought an item from me they cannot pay because they live in jersey which is classed as uk postage but I have a setting on for no international sending. How do I get around this please

Message a buyer to offer 2nd bid

I received an offer which I declined and returned with a counter offer to the buyer who then rejected this offer. If i wanted to change my mind and now accepted the buyers offer, how do I contact them to confirm this?

121 support

I am a business seller and last week I had a message suggesting a free 121 customer service 45 min call to discuss ways to help my business, but I cannot seem to locate this message any longer, any idea how I get this service?

Antique brass letter box

Just a quick note to the community does anyone know about this letterbox re era ,maker cant find another one like it anywhere,is it rare? Much appreciated.

Resolved! Negative feedback

I received negative feedback asked for it to be removed eBay refused said not an accurate description! But I used eBay’s AI tool ! Now what !

Accidentally cancelled a retun

I accidentally cancelled a return on an item I bought. Now it won't open a new return and I can't seem to contact eBay to get it resolved.

Postage

I have sold an item that contains two 30 kg boxes, but print label is showing parcel 1 only not ier

Returns

Hello, just a question regarding some trousers I bought from America. Although listed as new, they have lasted one day and the coating is cracking and peeling off wherever there is movement such as the knees. So if I return the item will I get a full...

Live chat not working

Can anyone advise please Im trying to contact eBay via the chat button, when that opens the other options to either chat or call eBay are greyed out. I’ve tried opening on the app and webpage, reinstalled app, signed out and back in. Still no change

How do i mark a sold item as paid when it has been collected

I recently sold a large picture on Ebay, it was collection or courier and the buyer collected and paid in cash. I went to mark the order as paid but can't find a way of doing this... any advice appreciated.

I got scammed sometime ago,

I sold a brand new phone a few years ago, got scammed, ebay refunded them the money, and I list money and new phone, it was sent recorded at that, but was thinking of selling again, but has anything changed to protect the seller, I dont want to be sc...

Seller payment.

As a private seller, I recently sold a bag for £120. Buyer also paid for postage and buyer protection. Total, £128.99. All went through smoothly. But eBay only paid £102.93 after telling me my earnings are £120 no seller fee's. What's going on?

Anyone else had trouble with DHL

Anyone else had trouble with DHL I waited in all afternoon after being told they were collecting an item between 3 and 4 , no show I check again and it says will be collected by 6 latest still no show I check again and now says unable to collect no r...

Returns

Of all the items of clothing I have bought from here be it new or used, I have never sent an item of used clothing back to the seller. Some used clothing I had thrown away like the elastic belted trousers; the elastic had broken when I got it and the...

eBay ‘Recovering’ funds (for money I didn’t receive) ?

So, a buyer purchased 2 items from me (1 x Medium & 1 x Small). The buyer paid postage using Simple Delivery. The smaller item was able to be sent with the medium item. As the seller pays the Simple Delivery fee to eBay, I don’t see the money. So if ...

Ending Auction Early

Hi, looking for advice,I have had to end an item listed early which had bids on it and 2 days left to run. I haven’t quite got to grips with the new posting options and have somehow accidentally opted for international postage. I only realised this w...

problem with package pick up

Does anyone actually know how to speak to someone from eBay? I am trying to send a bike to a buyer but DHL twice says they couldn't take it - once as 'there is no room on the van' and next as ' there is insufficient packaging'. We have been in both t...

I have received my money on eBay

I have received my money yet on eBay

Received a piece of paper instead of my order - how to get in touch with eBay urgently?

Hi, I have ordered a large coffee pack (1kg) and today a parcel (big box!) arrived containing only a piece of paper (attached). I do not want to get in touch with the seller, eBay needs to know first so they can investigate properly, BUT it's impossi...

Invoices are all the same for the past year

All my invoices have been duplicated for the past year and what is eBay’s Tax year .

Pre pay postage size isn’t big enough

I’ve sold a washing machine front control panel 60cm long . It’s well under weight but it’s 15cm to long than the pre paid postage size allowance what can I do ??tried contacting eBay but going round in a virtual assistant loop thanks

business a/c wanting to change to a private account

I have a business a/c, but want a private a/c but I only have one email address and don't want to use a new email address

Tacking

I have requested a return label and received it but I found the one what came with it and used that I am just trying to update the new tracking number

Buyer says the perfume is a fake

Hello there! I sold a perfume and today I’ve got a message from buyer that it’s a fake and request for refund. I purchased that myself from airport, so it can’t be a fake. Also sold 2 more different ones that I bought from there as well with no issue...

Item has apparently be sild to 2 different buyer's

I post an item I wished to sell and apparently it has been sold to 2 different buyers. I have contacted the second buyer to inform him of this error and advised him to refrain from sending any payment. Ebay has charged me twice for the insertion fee ...

How do I remove a variant?

Hi. I am trying to remove a variant from my listing and ebay wont let me? Any ideas please? The objective is to add another photo to the listing but as there are two variations ebay wont allow again so the only way I think is to have a listing with o...

Adding at tracking number

Basically I had a repeat buyer, to save time and packing supplies I sent the orders in one, the tracking has updated one the one I printed but I can’t add the tracking number to other order to release the funds

Customise Seller hub

How do you change the layout now? I cant find the customise button?!

Cancelled order by mistake

Hi, someone bought the item from me and by mistake i requested cancel my order, how do i cancel it and post the order?

Fake Makita batteries

Why are eBay allowing all these sellers who are advertising these Makita batteries as genuine when they are clearly fake ones surely they should be taken down.

Makers marks English furniture

I want to find out the manufacturer of an English piece of furniture mid 20th century,it has an ink mark but I have no idea who it could be ?I have a photo of the mark but dont know where to look it up.

Now need to leave a review

Another eBay own goal. I wanted to leave feedback for an item I have bought. However, the 'Leave feedback' button takes me to a page where I have to leave a review. It even says 'Leave review' at the bottom. I therefore won't be leaving any more feed...

item sold as collection only and the buyer wants to return it charging me for a courier

A buyer bought an item with collection only. They are suggesting it is not as described even though it was. I put fair condition with cushions need a good clean or replacing, they have said they are a health hazzard and discusting and they will not h...

Sending late and prepaid label and QR code expired

Sold item with agreed postage paid by buyer. All gone through to eBay account successfully. I downloaded the QR code meaning to post immediately and did not do in 7 day window. label now expired and QR code not accessible. Need a replacement to just ...

Been sent a WhatsApp message after trying to buy something.

Basically just the above. I don't want contact outside ebay over simple items. Ebay has a message system already, why is this guy doing this? Do I now have to remove my phone number from ebay? Do I report this? Why does the seller need my phone numbe...

Order from overseas

The ad said buy 2 get 2 free. I ordered 4, so I expected 8. Lovely quality but microscopic sizes. And only 4. Also said British distribution. No. Beijing. Good communication, but they won’t address the quantity issue. I’ve got as far as returning the...

Resolved! Does anyone have a contact telephone number for EBay?

A Seller sold me "items not fit for consumption" as they were out of date 10+ months! I returned the items via Royal Mail to Seller and informed them. I did not use the prepaid Ebay label and therefore could not mark these items as dispatched. Seller...

postage

If I have a parcel 110 x 10 x10cm (a golf club) how can I post it for less than the bulky item cost of £12.97 when it weighs less than 1k.

Payments on hold- mc011

Hi Alli have been with ebay over 20 years-selling for over 10 years and have very recently changed to a business seller (i didn't know this was mandatory) even though i was completing my annual self assessment accounts as a private seller the last 2 ...

Postage

Hi I've returned an item which i purchase on the 31/08/2025 and returned it on the 05/09/2025. I didn't apply for a return lable from the seller because I have somuch things going on at the same time. Now the seller haven't received the item and my c...

Authenticated Trainers - I think are fake - what to do?

I purchased a pair of Common Projects Achilles Low from a seller on eBay, they went to the authenticator and came with the authenticated tag attached, however I have had several pairs of these trainers over the years and these ones are a size smaller...

Posting Items To The USA - For Info

Hello AllJust for your information.I have recently sold items of less than 100 grms Large letter to the USA Value of the Items £9.78.I usually buy the Ebay Royal Mail Standard International Label At £4.20 Ebay have stopped selling the label to the US...

bad seller

Hi. Having trouble with a very bad seller. I ordered two action figures which arrived totally damaged and destroyed. I then asked to retun the item and he excepted this was on the 22nd september and he has still not sent any return labels what so eve...

Ebay UK voucher

Hello, does Ebay sell vouchers to use towards purchases on the platform?

Resolved! Am trying to buy items but am overseas. Buyer is prepared to send

I've contacted the seller and he is prepared to send the items I want to the Channel Islands but eBay won't let me pay for them It just says to contact the seller to see if they will send outside the UK... which I've done. I can't get in contact with...

Tracking/postage/shipping

Can I ask why ebay doesn't give you the option to enter a tracking number for the buyer to see, seller to use for himself and why ebay keeps the postage cost from final payment earned when it still costs seller money to post off an item or items. Thi...

pop up window rezing

ive been sent an offer, ive tried to reveiw it. it appears as a pop up box. i cant scroll down but i can get to nottom portion of box. ive tried re sizing the box and tabbing down but it keeps fighting against me, everything i do it moves down ive ev...

Seller wont my cancellation request

Purchased a Xbox one for my son didn’t notice it was collection only now the seller won’t accept the cancellation request I’ve been robbed

I by mistakenly ordered twice for the same item with wrong delivery address i want to cancel those o

I by mistakenly ordered twice for the same item with wrong delivery address i tried to cancel those orders but I couldn’t

Reduced money in my account

Sold for £18 (after fees, postage etc); only £4 put in my account. eBay please look into. Would be nice to have a phone number or email to address concern. Chee

Correcting a wrong return address as a seller

Hi l have just used the new simple postage for the first time and printed a postage label off but it has the wrong return address on , what should l do ?

invoice problems

If a lot has been recorded using simple delivery, why can this not be collated in an invoice with other items that my buyer wishes to purchase

Bad seller of herbal medicine Armolipid:

Only half (3 boxes) of my £148 Ebay ARMOLIPID herbal medicine order were ever delivered, and my 3 reminders to seller (in Ebay messages) to please send the remaining 3 boxes of my order were unanswered. Avoid this seller to protect further buyers

Royal Mail Fee to pay horror!

Somehow, I have managed to underpay a label and so my that I have sent out to the eBay authentication centre is being held at Royal Mail. Usually, the customer receives a card and it has a reference number which is required to make the payment. In th...

Paying for item

I have reserved an item with a seller as I am away for a month, and I have made an offer and arranged to pay for it when I get back, so I made an offer for it but it says to pay a date, what to do?

Fake TAOM snooker chalk

Beware, there are loads of sellers claiming they are selling TAOM Chalk, it is fake!!!!! The cheapest genuine TAOM V10 you can get is £15. The fake green is a darker colour, the lettering is not quite the same as the real thing, some fakes do not hav...

rated below standard

I've been rated below standard and threatened with restrictions. I don't understand how to resolve this because I don't have anything to sell now

DHL has not collected package

Hi all, DHL was supposed to collect a package for delivery and they did not turn up. After holding on the phone for over an hour I found they weren’t going to come and I asked them to come today at 9am as I wasn’t going to be a home now I received an...

How do i get hold of customwr services

How do I get hold of customer services

I am sick and tired of people returning my clothes!-Having a moan!

Hi first time posting,great to have found this community!I have been selling for years and have never discovered it .The thing is .....Its been an issue since,eBay introduced the returns policy for anything! its either "To Big", "to small", "smelt fu...

UPS Charged for parcel not sent - UPS referred me back to eBay

Sold item (£28.00) was hit with UPS charge £36.99 by eBay. Parcel satisfactorily sent by other service. No refund for the UPS charge received. UPS referred me to eBay. Hard to talk to eBay... Suggestions please.

iPhone screen incorrect

I bought a replacement screen for my iPhone, fitted it, all works but the black area around the selfie camera is wider than original and it covers the mobile signal strength indicator. I contacted the seller but had no response. I’ve started a return...

Item delivered to wrong address

Hi! I've got the message that my item was delivered, but I never receved it. In the tracking history there is other address and I never asked seller to send it to other address then mine. While I was waiting for item to be delivered I already opened ...

how do I Send a saw without blade

I’m sending saws without blades. But it keeps demanding 18verification how do I get round this

Amazing

Ordered pair of black trainers photos showed them in black and top of box Item arrived but inside box was blue different ones Seller said it can't be them as they did not have blue ones! So post office must have opened packaging replaced trainers wit...

Poor Customer Service

We recently sold an item now we list them at £45.99 (item number 306152397248) we have no idea how this buyer achieved it but he bought the roller for £15 we have never listed them for that price its way below what we pay for them. I cancelled the sa...

Auction

I'm quite upset because I was told I was winning a bid right until the last seconds of the auction of an item and even refreshed the app but then it told me that I lost and that someone put in a higher bid 11 minutes before it was sold. Is there anyt...

DHL marked parcel as delivered even though they never collected it

Hi everyone,I’m hoping someone here has experienced something similar, because this has me really concerned.I sold an item (an umbrella) on eBay. DHL was booked to collect it, but the parcel is still at my house — no one ever came to pick it up. Desp...

I DO NOT HAVE A PRINTER

I do not have a Printer so therefore when, in the event that I have to return an item to Seller, I cannot print the EBay label - I normally just go to the Post Office and return item (at my own expense) via Royal Mail. I therefore cannot mark the ite...

Resolved! Does anyone know why I haven't been receiving emails

I'm very frustrated because for the last week or so I haven't received any emails at all from eBay to let me know a purchase is confirmed or in the most awkward case, to let me know an item has arrived in my chosen store and I can't collect it withou...

Resolved! Post Office

The post office were supposed to come and collect my sale which I packaged up and had it ready for them. They were supposed to bring a label with my purchasers address. This is my first sale. The post office didn't turn up (typical!). What do you rec...

Lost case

So seller sent my item to wrong address postcode but ebay closed the case with him winning thats when i noticed wrong delivery address but now all.im getting is case closed cant get anywhere this is a month supply of cat food I cant replace cant even...

Courier no show

DHL have not showed up to collect. It’s impossible to get through to DHL. No comms or update from DHL EBay not offering much help. I’ve tried to contact buyer to explain. Any advise please

Buying timed out

I tried to buy an item via the klarna 3 payment option and it has taken the first payment from my account but isn’t showing the item in my purchases. I’ve emailed the seller. Any help would be greatly appreciated

Resolved! New to ebay selling

So ive sold an item today printed the label and took it to the post office. The weight of my item was too heavy and the label prepaid did not work. I then paid for the item to be sent. I have messaged my buyer and sent a copy of the tracking. How wil...

Resolved! Letter opener

Is it normal for ebay to ask me my card details in order to verify my age?it is to buy a letter / paper knife.

Yey Again Ebay overcharging Sellers and Buyers

Why is it that ebay are allowed to overcharge sellers and buyers when it comes to international sales. It seems that not only do ebay believe in adding costs to the seller but they also believe that padded envelopes, bubble wrap etc is all free for t...

Trying to buy an iPhone 16 pro

I have been trying to buy a brand new iPhone 16 pro from private sellers on eBay for a month or so now.The first attempt was an out and out scam as a bottle of shower gel arrived instead, but thankfully I was refunded.The second attempt failed as the...

"Unfortunately this seller won't send this item to the United Kingdom"

Hi,A buyer has contacted me saying that when they click on the listing they get the message "Unfortunately this seller won't send this item to the United Kingdom"I've searched for a fix but can't find anything that helps as some terminology given doe...