Why does ebay not ban a persistent non-payer or at least allow negative feedback?

[timeformyclearout]

Had a few buyers bidding and then not paying recently.  One in particular seems to be a persistent non payer - this buyer has loads of feedback going back months and years - never seen any other feedback like it -  yet ebay have not banned this buyer or allowed negative feedback.  Why?

[jckl1957]

If other sellers have left positive green dots with negative comments, they have broken Ebay's feedback rules.

There is a procedure for dealing with non-payers which gives them a strike on their account.

The strike lasts for a year.

Sellers can (should) set up their buyer requirements so that any member with two strikes cannot bid on their items.

Ebay has given sellers a highly effective tool.

Sellers just have to use it.

All Ebay will see if they look at that buyer, is a record of lots of positive feedback.

Managing unpaid orders

• Sellers can cancel an order if the buyer hasn't paid after 4 calendar days and up to 30 days after the order is placed. Learn more in our Order cancellation policy
• Sellers shouldn't use the reason "Buyer hasn't paid" to cancel an order when the buyer has paid, or they may:
  • Have all credits reversed for the time period in question
  • Lose the ability to use the fee credit system
  • Be subject to suspension
• eBay will automatically remove any feedback left by a buyer who didn't pay for an order when:
  • The seller cancels the order due to the buyer's failure to pay
  • The buyer is suspended

[fargvs]

Negative feedback is ineffective and useless in stopping Non-payers --- 

Use the non-payment options given to give non-payers a well deserved defect on their account and reclaim any Final Value Fees(FVF) you may have paid,  and for information >>>

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

Block  their bids on your items here > https://www.ebay.co.uk/bmgt/BuyerBlock?

[timeformyclearout]

Yes have blocked and reported.  I suppose my point is why is this buyer still on ebay.  Over 14 pages there must be about 50 at least of negative comments - why have ebay not stepped in?

[jckl1957]

I don't know how many Ebay members there are but nobody from Ebay would spend time reading the comments in a buyers' feedback.

The member you mentioned ('naming and shaming' is not allowed in forum rules so should be edited soon) has 100% positive feedback so, as far as Ebay is concerned, everything is fine.

[timeformyclearout]

will do, thanks.  There lies the problem though, no quick way of ebay stepping in.

[jckl1957 · Accepted solution]

Sometimes, you have to do stuff yourself to protect YOUR account.

You wait 4 days.

You cancel for non-payment.

Ebay give the buyer a non-payment strike.

You set your account up to block bidders with two or more strikes.

It is not difficult or time-consuming. It is effective.

[timeformyclearout]

thank you.  Can you help with how I edit above as suggested.

[plpmr]

"why have ebay not stepped in?"

Because, unfortunately, sellers, yourself included, have left a green dot [false positive] signifying that they/you found not getting paid a positive experience - so every one is happy.

[jckl1957]

The moderator has removed the buyer's name.

[fargvs]

Those Sellers who have used the Positive rating to leave Negative comments have done other Sellers no favours !!. --- just increased the Buyers Positive rating.

No Negative Feedback option for Non payers is allowed --- as said, only 2 NPB strikes will stop them.