Refund after a death

[shaz26russco]

My son made a purchase but died a week later , the company agreed a refund but we don’t have access to his PayPal and his bank account is closed so how do we get the refund 

[*guinevere*]

I am so sorry for your loss.

You will need to speak to ebay customer service. They are open tomorrow morning after 9am.

The bst way to contact them is to follow this link. eBay Customer Service

[red_magpie]

When someone dies their bank accounts are frozen and there is a legal process to be followed before any monies can be released, either according to the will or the rules on intestacy.

You will find information about what to do on this Government web site: https://www.gov.uk/when-someone-dies

You could also have a word with Citizen's Advice, who will have experience in guiding prople throught this common situation.