This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
age verification
Hello, I bought a nail clipper in December. I wanted to buy it again, but the ebay says age verification is required. How can I do this if I don't have a credit card? It's a bit strange that you can't buy nail clippers in the UK.
No option to pay with my e-bay balance
Can anyone give some advice on why I can't pay for a reasonable priced item using my eBay balance, I'm a UK e-bayer, trying to buy an item from a US seller, any suggestions ? Never had this problem before
battery hand held saw
how do i buy battery hand held say having loads of trouble as i only own debit cards and not credit card as the saws a bladed item how do i verify my age.
Two Parcels lost in transit and trying to contact Ebay is problematic at best
Two recent purchases have gone missing with their respective couriers..German purchase using UPS, lost in their system from 15th January and UPS will not mark the parcel lost despite agreeing its probably lost in an email chasing them. Seller appears...
Assured fit
Typed reg, make, model, number etc into the relevant boxes and I keep buying parts that are 'assured fit' but when they arrive they do not fit, yes I'm getting hassle free returns but how am I supposed to know it fits when I'm told by not only the se...
How do I set up my account so I don't have to do this ridiculous age verification every time?
Getting jived off, particularly when out and about just wanting to make an initial bid on something and it asking for my credit card details when I want to bid on a sharp object! Surely one verification is enough! How can I set this up so I don't hav...
Sold to lower bidder...i am NOT blocked from this seller
Bid in time with about 8 seconds left, this went through but was then told i had been outbid at the price i had just beaten.. i am NOT blocked from this seller. NOT HAPPY as i have been after this for years
Resolved! Direct contact with eBay!
I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...
I phone 17 item is sold but never gets delivered
I am calling to report a recurring failure in your platform’s security. I have attempted to purchase an iPhone 17 Pro Max multiple times, but sellers are failing to fulfill orders. I am forced to wait for the delivery window to pass and then manually...
Resolved! Seller has relisted before I’ve paid
I won an auction late last night for £7.54, I just went to pay for it now and noticed that the seller has the same item relisted again with a starting bid of £10.79! It is not something that they have more than one of, it’s the same secondhand item a...
Warranty on laptop
Hello, I purchased a laptop with windows 11 and MS office installed on 30th August 2025, less than 6 months ago from IT Monsters. Following an update, all the installed software is corrupt. I have tried contacting them but they are not responding. An...
Chinese stuff
I am totally fed up With ordering items on ebay only to find out after payment that the item will be delivered from China.If you purchase an item from ‘eBay Commerce UK’ why does it have to be returned to China.All items sold on ebay should be clearl...
Cancellation request pending appears seller is amazon drop shipping
Good evening,I put in a cancellation request when I realised the item would not arrive on time. After 5 days there had been no sign of communication from the seller that was being dispatched. I decided to cancel (have never cancelled this late before...
Sellers buying off Temu and then selling for 3x the price
Has anyone noticed how many sellers are buying from Temu and then flogging the rubbish items on eBay for 3x the price. Seems wrong to dupe the public that way. Can anything be done?
Item is lost and seller is no longer receiving messages
Hi community, I had purchased a preorder of an item last August to which the seller sent a small card to confirm this (which then technically resulted in the purchase being completed).I was assured that the item would be sent when it was available, w...
Resolved! disenchanted.......
Anybody else having issues with nearly every purchase on ebay having an issue,ie parcels cut open and missing bits,having to keep getting ebay involved in wrong items,damaged items,lost items,returning items,goods misdescribed (ie aluminium described...
Creating multi buy listing and not charging postage fees on every one.
I don't frankly understand how to do it?Created a listing as multi buy, have 30 items the same kind but when asked wife to add 10 to cart system added postage to every singe item, which is wrong and no one would buy that way. Please help me understan...
Item disappeared
Hi. I was bidding and winning on an item. There was 23 hours left. I went to check the status of the item, to potentially increase my bid. Now the item has disappeared, and so has the sellers other items he had listed? What would be the reason for th...
misleading information
Bought an item of cross Stitch. Listing said it was a Kit I received a pattern only. I believe the definition of a kit is"a set of articles or supplies needed for a specific purpose.
My listings
Why does it say I have absolutely no listings????? Only I'm able to view them and I got an email that says they are live. And NO they haven't been removed like Ebay says. So when I have a look on search (I used the exact wording NO TYPOS) no matches ...
Resolved! Rapid relisting
Hello, I recently bid on a v rare plant that a seller was listing. In the final seconds, another bidder placed a bid that was greater than mine and I lost out. The next day ( 18 hours after the auction ended) I was contacted by the seller by email an...
No refund
I bought an item..paid for it and then ebay automatically paid for it again..the seller then cancelled my order and i can't seem to be getting any help..what can i do?..who will refund me..is it ebay or the seller?..ive paid for the item twice..so fr...
Bidding glitch?
Wondering if anyone else has experienced this and can explain. I had an item on my watchlist and was planning on putting my maximum bid last moment. In the last 15 minutes or so, it showed as around £50. When it was down to the last minute I bid my m...
Item not complete
I've bought an unbranded lego set back in November this was a Christmas present for my wife. This month she has been building it and found that there is a part missing this is a vital part that hold everything together. I waited until she was complet...
over 18 age verification
how can I verify I am over 18 to purchase a rotary tool ? as I do not own a credit card.
T
Trying to get an answer from a seller but not getting any response whatsoever
Paying for items from usa
Has anyone else made an offer for an item in the US that has been accepted, but when you go to Pay Now the price reverts back to the original and wont let you pay the lower amount that was accepted by the seller?
How to report a dishonest buyer
HelloA user purchased an item I was selling, which I posted in a brown mid sized brown envelope and there is video and cctv evidence at the post office. The buyer claims I sent a different item, and sent me one photo of an ASDA bag, (which has nothin...
Incorrect item received
Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...
Age verification
Is there any other way to verify my age for 18+ items? I’m trying to buy a cutlery set (knives, forks, spoons “not sharp”) and wanting a credit card to verify age but I don’t own a credit card, I’m 27 and have driving licence but it’s an option, any ...
Bids changed.
I noticed that the highest bid is what is now paid for a winning item. Previously it was the penultimate amount that was paid.How long has this been going on ??
Return
I bought an item then I wanted to return it the seller has sent me a full refund but there isn’t an address or a return label to send the item back what should I do
Offer rejected by ebay
When I try to make an offer on an item I get a message saying item is not available for sale in my location
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
Ordering multiple items
How do I stop getting multiple messages and having to provide multiple feedback when I buy 5 items in one order from the same seller
Buying Chisels in UK from US
Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...
Buying
Can I buy 12 items from the same seller but pay only once, for everything?
Highest bidder
It says I’m Outbid on my account but it also says I’m the highest bidder and there’s no reserve
Resolved! listings
on ebay uk is it possible to hide my other listings from a particular ebay person thanks
Click and collect addresses for buyers
Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.
A scammer seller
I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...
Buyer said despatch 48hrs still not her week later
Hiya I bought my son some trainers from a buyer who’s listing said despatched within 24 hours and be delivered around 7th Jan. Now it’s saying 14th January. I messaged the seller and it says the seller is out of office to 12/12/26 - I paid £66 for th...
Shipping Dilemma for a road bike.
I've just seen a road bike that I'm interested in, but I feel the shipping rate is a bit low at £5.88 with Yodel. The seller has three positive reviews at 100%, but I still seem wary in case it's a scam.Is my thinking reasonable? Any advice would be ...
seller isnt accepting bids
I was going to buy an item and put it in my basket. When reading the description I noticed there was a conflict in the info. In one location it said the refurbished item was in 'as new' condition but elsewhere it said the item might have marks and sc...
Unfortunately, this seller won't post to your location.
I've been trying to purchase a product (a CD) from a seller in UK but every time I try to check out "Unfortunately, this seller won't post to your location" pops up. I've been in contact with the sender and they says that they have international ship...
Lost Pack Fedex
I’ve order three packages all with tracking numbers each one claims to be delivered and shows a different address to the one I entered FedEx claims eBay has provided me with the wrong tracking number I would like the correct one with my package tra...
Bought but no responce from seller
Hi, ive bought an item with 3weeks lead time and seller ghosted me.The problem is ive paid through bank transfer and item is not showing as bought on Ebay. And on top of that the seller offered me a discount if I buy the same item but on diferent auc...
Custos duty n imorts from the USA
Any information on the likely import duty on a synthetic wig sent to the uk from Los Angels, CA. Obviously, there will be VAT
Buying golf clubs
Bought set of golf clubs ,add still running ,saying 1 0f 6 sold ,its looking like ive bought 1 club ,is this a scam
No response from the seller
I won an item 2 days ago that was collection only. I sent a message asking when I could pick it up and have had no response. How long do I have to wait for a reply before involving ebay
Click and Collect Help, no sms/email
I ordered for an item for the first time on e bay, via royal mail for click and collect. Royal Mail says“Your item has been delivered to your nominated collection point on 05-01-2026 and it's now ready for you to collect” But E bay still says dispatc...
Please help. You are only hope.
Hello people of the eBay forum. Please help me. I purchased a ring on the 7th December from America, it was shipped to my place in London, however i had not listed my flat number. Evri have been completely hopeless, I really have tried but it seems t...
Unauthorised payment taken
Just checked my bank account. As well as payment for item ordered on ebay, there's another payment of £1 taken. I have no idea what this payment was for. Any ideas?
Bought an phone with scam no refund
I bought an iPhone with low price, this is fraud,I did not receive but on system say delivered,I asked for refund but can not.eBay say delivered did not trust me, and no refund.what should I do.thank you
Age verification
Ive tried to buy a chainsaw. It says i have to age verify (im 69!) Because it is a blade which it obviosly is not. I dont have a credit card. How can i verify theres no option other than entering a credit card as i have a debit card
an item damaged in transit, how to sort it
I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender fo...
The seller doesn’t currently post to: Netherlands
I get the following error message when I try to buy a puzzle on eBay.co.uk:eBay Review postageThe seller doesn’t currently post to: NetherlandsYou can update your delivery address or request postage to your location. However, my address details are c...
Extra fee of £1 per item
I bought two books today off ebay and paid by paypal. For each item I was charged an additional pound. (showing as pending on my credit card),
Resolved! Glendale Illinois: Item stuck?
I placed an order for a parcel to come from the US to Europe.The parcel tracking say this has been delivered at Glendale, which I believe is the international hub. Has anyone else had an item stuck there? And how long on average does it take for the ...
Offers disappeared
Hi, I’ve sent a message to a seller asking if I could pay £12 for an item on bid. He responded yes and (I’m very new to bidding) put a bid down, he responded saying I’d need to send him an offer. I am aware of the offer button however I couldn’t find...
Order details and invoice do not contain contact details of seller
Purchased an item and need to arrange collection but I have had to contact the seller to get address and phone number details. The invoice does not contain them. Didn't used to be like this.
Resolved! I can’t purchase the item.
I would like to purchase an item from a UK seller, but even though overseas are set as an available shipping destination, I am still unable to complete the purchase.
The seller cancelled my cancellation request three days later, when they posted the item.
i accidentally bought this, to be fair, really really expensive pencilcase (expensive for what you were actually getting) and i was like "oh its fine i can just cancel it."IMMEDIATELY after buying i submitted a cancel request. what do you mean REQUES...
Someone sold me a stolen item
I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...
Payment on hold - Poor ebay customer sevice
I have tried to pay for some items using a voucher, my ebay balance from selling items and my own money. The transaction failed due to an error but the payment still says processing and my ebay balance has not been returned to me. After two weeks, sp...
Resolved! Closed
closed a request by mistake how can I ask for refund pls . Thank you .
Am i in the wrong? Vinyl stickers order
Hi all,I want to see if I am in the wrong here because I dont believe I am but wanted to check before I do anything else. I ordered stickers for my horsebox, 3 names of horses. Ordered 100mm height x UP TO 550mm ALIGNMENT HALIGWELL HARRIER HALIGWELL ...
Advertised as new - not the case
l purchased a coat from seller who advertised the coat as new, however this was not the case. The coat had an old dry cleaners ticket attached, the coat was stained and the colours had run in the appliqued area. The dry cleaners explained this was du...
Evri delivery
Is anyone else having trouble with Evri delivery it’s always late or not at all. Customer service is non existent. Fed up with messages it is out for delivery then to be told it will be another 10 days as an estimate.
Hi i order un item on ebay for 70.32 pound it's took my money as well but i couldn't track my item
I contact seller he said there is no item i order how is it possible
Seller Is Amazing, Royal Mail Are PANTS
Hi, so my item was sent with Royal Mail Tracked 24, to MY address (VERY IMPORTANT!), but Royal Mail delivered it to the GSP address.. It's marked as delivered and its a 15 minute drive from me so I am tempted to pop by but I'm afraid of rejection.. I...
Purchase of White Memo Cubes
How did I manage to receive by Amazon delivery an order from Ebay?
Item falsely bidded on
I was winning an item untilthe last 5 seconds and then a bid was submitted very high that won. No issue with that, but then it was relisted 15 minutes later which makes me think that was a bid to artificially inflate the price. How do you report that...
Cancelling my bid and accepting an offer
Can a seller cancel my bid so they can accept an offer?
age verificaction
how do i verify my age without a credit card or paypal account
Fake items
Has anybody tried to get eBay to identify and deal with fake postings by sellers on a general basis? I spotted an obvious fake bag and after looking further found very many more all originating in Japan. Does eBay have a team dedicated to this kind o...
Make an offer on item
An item i wanted to buy had make an offer when i selected make an offer i was presented with three different offers , this is not giving me chance to make an offer but dictating what i can offer. obviously i go for the lowest turned down second lowes...
imac refurbished guarantee seller wont reply
imac refurbished now broke tryed to contact sell about guarantee seller wont reply
Delayed shippment
Hi Since I am on vacation is it possible to ask the seller to send the item I purchased in a delay?
Seller sold me a faulty item and is refusing return because it's out of their period
Hello all. I bought a Graphics Card for my brother as a gift around november and only used it on christmas. However, the Graphics card quickly overheats and causes the entire system to crash. I tried contacting the seller and opening a return request...
postage charges
I recently bought an item and paid for the postage however Royal Mail charged me an additional £3.50 to have this released . I have contacted the seller and he said he would reimburse me for this but hasn’t done this yet what do I do next . I have pr...
Shipping to Turkey
Hi Everyone, may i ask if is there anyone who sold any item and shipped it to Turkey or anyone who buy from ebay.co.uk and received in Turkey. Custom issues can be problem sometimes. It is why I would like to ask before buying something.
Contacting seller you have not bought from.
I have been contacted by a a seller I bought something from recently telling me someone has asked for my contact details to discuss the item. I have been given this third persons's Ebay user name. I am only willing to contact this person through Ebay...
is there a facility to obtain invoices and vat reciepts for purchases on ebay?
Hi there, I purchase items through my work ebay account, but accounts have asked me for a vat reciept for products purchased. Is there an easy way to obtain vat reciepts? or do i need to email the seller each time requesting an invoice. Thanks
scammed
I ordered a hat for £200 with confidence because I saw its authentication had been verified by ebay itself, nevertheless after buying the item I went to check the sellers profile and to my surprise he had 0 ratings 0past items sold and 0reviews this ...
Resolved! Selling voucher lost after Argos stock issue can I recover and use
Why can you not easily get to speak to someone the automated response can not help meAnyway was given a £50 voucher for selling bought a TV off Argos who in their wisdom failed to correctly stock list and therefore the order is likely to be cancelled...
payment pending
i recently bought some car stuff of ebay on a paypal pay in 3 instalments. my card has been charged for the first instalment and it shows pending on paypal app. however on ebay there is no record of any purchases, or pending purchases. i just want to...
Assistance Needed for Item :365870130799
Dear eBay Support, I’ve contacted the seller multiple times regarding item 365870130799 but haven’t received any response. Could you please assist me in resolving this issue? Thank you
Search system won’t work anymore
Has anyone worked out how to use the search system to find a product? All I want is a 1.5v clock battery but all I get offered is clocks or car batteries no matter what words I use. This more or less finishes me on eBay. Who thought this up? Must be ...
Distance from location is wrong
When I search for an item, the results show how far each one is from a postcode that isn't mine.I have my correct address in settings and post from/return to.How do I fix this?
Untracked item
I can't track the item. Also can't contact the seller for the tracking number.
Buying fur headband
Hi, can anyone tell me what all the refunded items are lately, I've paid for items , few days later got tracking number then later says refunded as out of stock or damaged, always for same item but different sellers, thanks Tina
What's the point? Reserve price vs minimum starting bid
Why do people have a reserve price and a minimum starting bid? Surely if you want something to sell for more than "x" amount of money why not just have x as your minimum starting bid. The reserve price has built in disappointment for bid winners who ...
Resolved! Buyer questions
Had to offers for two different products I have listed on both the buyer is the same and requested I send a video of the product to their private email account. I do not wish to do this - is there a way to block this buyer making offers on my product...
What is meant by the Ebay Balance method when trying to use the latest discount code DECBALANCE5 ?
What is meant by the" Ebay Balance method " when trying to use the latest discount code DECBALANCE5?
Purchasing boots
Offered seller £40 for boots she accepted but now she is asking for £44
Confirm safe delivery of item
Hi...I would like to confirm safe delivery of an item after I requested postage upgrade to special delivery...how do I do this?
Seller not providing address for collection
30 days has passed so no buyer protection. Payment made but seller not responding to requests for address for collection. What can I do?
Seller not replying to requests for collection address.
The seller has not replied to my messages asking for the collection address and to agree a date and time. I have sent 3 messages since the 30th November and have had no reply. Collection involves a fair bit of travel for me and I will have limited op...
Unable to buy
I have tried to buy from a seller but when I try and pay I get a message that the seller isn’t accepting bids or offers from me. I tried to contact the seller but no response. What can I do??
card payments failing suddenly
I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...
Resolved! Ordered a bike for collection only. Changed my mind and tried to cancel the order. Seller declined.
Hi all, As per the title, I ordered a used mountain bike and asked the seller about collection. They didn't reply so I looked elsewhere and tried to cancel the order. After three days, they've declined the request to cancel the order, which I don't u...
EBay authentication
Received a few pairs of trainers now as a collector the boxed is important as well but I have received 3 boxes now from eBay authentication and they have been badly damaged as I buy from fellow collectors I know they double box and protect them but w...
Simple delivery- can buyer claim for repairs rather than return item when damaged in transit
I have bought an item which arrived damaged. The seller says it wasn’t damaged when they sent it (via eBay Simple delivery).it is a rare item and I would like to keep it and repair it if the costs are not prohibitive ( I am waiting for a quote for re...
Ebay Buying Process Now Flawed?
I've been using Ebay since 2004 both as seller and buyer and I've never had any problems bidding on items until now. The last two items I've bid on, the first a couple of weeks ago and one tonight my bid was accepted but someone came in at the very e...
Prohibited Item
I thought that these items below were now prohibited but there are still loads listed ? Sex dollsLifelike masturbators, dildos, and other sex toys that are flesh-toned reproductions of genitalia or human body parts
Parcel collection
can you resend the collection barcode for my order
Seller is not shipping item
I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...
Watch/save lists
When i am looking at an item and press the heart to save symbol, a banner thing comes up to put the item in one of my lists.. How do i go to those lists to look at the things I have put there? If I go to 'saved' they're completely different things.. ...
Seller selling items without disclosing restoration.
Hi, a seller on ebay is buying items on regular auctions houses and putting them on ebay without being honest about restoration that the auction house told them about. Is there anything I can do to get them banned from ebay as it is very dishonest to...
How to retact an offer made in error
How to retract an offer made in error
seller from Italy does not respond at all
I want to buy an item and I should contact the seller from Italy about shipping it to The Netherlands (because the listed item is shipped with Italy, but it is possible to have it shipped elsewhere after contacting the seller).But the seller is not r...
How to buy a cutlery set without a credit card.
Hi I have had this problem before. Been with ebay for 25yrs. I cannot buy a cutlery set i am interested in because i need to prove my age with a credit card. The last time i bought knives i told the seller and he told me to type the number manually i...
Fuzzy2zz sale ad of Villeroy& Boch Soup dishes (3 peace)
When i try to buy those things, EBay gives me information that the seller cant send to Finland. You have today check that the seller can sell/ send to Finland, but it doesnt work. Need HELP!
Seller has changed item description after purchase
Bought good working condition iphone for my daughter.Two months after purchase it has screen fault(white screen), seller has changed description of an item to non working/for parts. AFTER PURCHASE. Obviously lying. No way to solve issue/fraud from eb...
Scammed
Hi bought a bundle of 4 pets for the game adopt me and the seller has scammed me says they've delivered when clearly haven't as adopt me record all trades I can prove I have not received the items but when I go to report it it says you've
Payment Refused by Ebay
Hi, I hope someone can help.I recently opened an eBay UK account but when I go to pay for an item (my first item) I constantly get the error message"Please check your payment details or use a different payment method."I have inputted my card details ...
I haven’t got a credit card and won’t let me bid on a chainsaw without verifying my age
Is there any other way to verify my age I want to by a vintage chainsaw have bought meany form eBay before now I can’t as I don’t have a credit card
Bladed
Trying to buy tools on here , which I have done for years. And now it says I need to verify my age with a credit card ( I don’t have a credit card) any help please
Removing a cancellation request
I have cancelled an item but have now agreed with the seller to buy it. Can I cancel the request?
Buyer can't buy my item,
Buyer can't buy my item, keeps getting a message about having bought off me within the last ten days
Delivery to Highlands
Trying to get something delivered to Inverness - seller says they have no way of sending it, Ebay won't reply unless it's to do with an order I've already placed. What can I do? Any ideas.....please!
Item refund
I purchased a phone for £216.00, but noticed the sale has been cancelled by the seller with no notification to me and will only be receiving £178.42 refund, why is this, can anyone advise, thanks.
Free order after refund seller said
Hi, I ordered a ponds eye cream. The order arrived very late and also when I contacted the seller, the seller said that they sent me 2 orders as the 1st order went out wrong and that they will cover full refund. Fine at this stage. The refund I got w...
contacting eBay and speaking to an agent or requesting a call back from an agent
I have recently had dealings with a buyer who I believe to be acting suspiciously on eBay Regarding a couple of items that I purchased from this person and I would like to speak to an agent in order to highlight my concerns but I'm just going round a...
Battery
Hi so I recently bought something that was advertised as genuine, nothing suggested it wasn’t in the ad but it is clearly a cheap Chinese or similar copy that’s got all the features, brand names the lot printed on it. I’ve been offered a refund if I ...
Credit card req
Trying to buy battery secateurs ,it says credit card details required? Never had one !
Billing address
How do I remove payment address from my account? In my account I can see my delivery address. Then when I got to purchase something I see my billing address but am unable to remove them as I have multiple (I buy things for friends and family)
Scam
HiI have a payment taken out of my bank through PayPal of £49.49, it says ebay commerse on the 7th December yet I've not bought anything for £49.49 on 7 December or ever...
Havent reciever a refund and apparently i didnt buy anything?
I bought a white miffy backpack a couple weeks back, the item was cancelled a couple days later and I made no big deal, recieved an email saying I would get a refund in 3-5 working days on the first of December. It's now been 8 working days and I hav...
Want it now
How do i go about getting to ( want it now ) page ?
Issues with final cost vs offer
Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...
Precious metals
If I purchase precious metals on here and the buyer says its 100% real fine quality and not fake. If it turns out to be fake will I be covered ?Thanks all
Issue with setting up payment method for selling.
Anyone able to help me setup up my payment method as I entered all my details and they were doubled checked but for some reason it says It cannot be verified.
buying - not my item
I have received an item properly addressed to me......but I didn't buy this item (a cheap Chinese toy) and there is no seller name. Is it a scam.........I have nothing like this on my Bought list. The return address is a warehouse that is still being...
a buyer unable to bid
Hi there i have a buyer wanting to bid on an item she has tried several times and it is saying I am not accepting the offer. I am not even receiving the offer but she has screen shot me the offer and the rejection.
How to reply to a message when you ordered as a guest
Hi I ordered something as a guest and the seller messaged me to ask if I would like a full refund because the item was damaged and they didn’t want to send it but I cannot reply
My invoice is incorrect
My invoice is incorrect and there is no way of contacting ebay to have it corrected the chat is useless and there is no contact no i need the invoice corrected so i can claim on expenses
Resolved! Item sent to our address - but it’s not for us!
We have received a couple of items to our address incorrectly. The first couple of times we intercepted the delivery person and they took it back for us but we’ve now had a third. Other than sending the item back to the sender (at our own cost), is t...
Fake PS4 controllers everywhere
Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...
Hi does anyone know where you can get the plastic coin holders which go iside presentation packs. M.
Hi does anyone know where you can get the plastic coin holders which go inside presentation packs.many thanks.
Changing Address after a package has been posted
I have recently ordered a package and the seller has posted it. Unfortuneltey I only realised now that the saved address on my Ebay is my old address. Is there anyway to redirect it to my new address after its been posted?Thanks for any help
Sellers can’t post to our address as it’s The Old post office
Several attempts at buying recently have prompted the message, … can’t post to PO Box. We are not a PO Box . We are The Old Post office. And have been for 30 plus years. It’s only in the last three weeks this has happened.
Issues with one seller
Hi,I ordered one item and the seller cancelled the item because he said that I didn't replied to his messages. I didn't replied because I didn't saw his messages. I really need this item and I don't know what to do... What you guys suggesting me to d...
Defective Item Seller refuses refund
First time I have needed to use this part of E Bayi am in dispute with a seller, sold item I consider defective,they claim I did not read information on Listing properly( Vinyl LP with a mis - press Label which overlaps onto the vinyl as such cannot ...
Buying silver jewelry without hallmark
Hi, I've recently discovered that selling or buying silver jewelry above a certain weight needs to be hallmarked under the UK law, I've purchased quite a few pieces from on eBay from multiple sellers and the only thing they ever had was a stamp 925We...
No credit card to verify age 43year old business man
Hi there, last year I found these amazing Japanese sewing scissors (for thread or fine work) and they are the best I have ever bought, we go thru sooo many cheap pairs of all sizes but for the task I chose these particular pair they excel! I have abu...
Age verification - holding credit cards for payment on ebay
Why do you need an age verification on my very old ebay account?That has multiple payment methods!Not happy with this, I do not have time to be entering information you hold.
Cancelation of bid and then relisting
Hi.Seller cancelled my winning bid without my instruction. I wanted the item for the price of my bid. The reason being that the item was out of stock or had been damaged.Imagine my surprise when searching to find the same item had been relisted.Obvio...
Item received after refund issued now I want to pay the seller
So I received a refund because the item had not arrived after 10 days so I asked for a refund which was paid to me on the 18th of November. Out of the blue this afternoon (6th December) the item was delivered so now I would like to pay the seller - w...
Global Shipping
Hi, not sure if anyone has any ideas please. I'm trying to buy something from USA and it says it's available for shipping in my area. I live in the UK. I messaged the seller and they said they're part of the global shipping so not sure why it won't s...
Resolved! Bidding price.
Hi, why is there a difference in the price on main screen, ( let's say for convenience £170) and when you look at the bidding the highest bid is only in the £160 ish
Motorhomes
Additional drop down option on motorhomes. Can we have a search option on the licence requirement for the motorhome ie upto 3500 kg. us 70 year olds loose group licence to drive above the weight. thanks
Resolved! item received damaged
i ordered several aquarium plants 2 of them were dead on arrival they were like water and all mush and they smelt vile the seller will not give a refund or replace the two items that were dead instead he is asking me to return but there is nothing to...
Bought as guest, can't message seller
I bought something as a guest, the seller has messaged me so I got an email. If I try reply it asks me to register so I try but it says the account exists, so I log in and get into the account fine but then it doesn't have my order there - I get an e...
Seller abusive and using buyers personal details
Ok so i have a problem where a seller started behaving highly abusivly after a sale, the seller who was selling "blind boxes" and plush collectables seemed to change their mind after payment and kept harrassing me to cancel my orders i had placed, i ...
As a buyer, recurrent delivery problem with Envi - items going to similar address
On about 4 occasions in the last couple of years, I have had items bought on Ebay misdelivered. They go to a village about 10 miles away. The address shares the same house name, road name and town name (not village name or postcode). The postcode on ...
4.6 x6ft Double Bed with 2 drawers
I purchased a bed last night the bed was showing discount calculated, I made sure I added the discount myself at checkout. Also the bed was showing above the add BlACKFRI20 20% off which has not been deducted. Would I been entitled to both discounts?
Extra £1
EBay just charged me an extra £1 on top of my purchase is this the new normal?
Seller is refusing to help
So I ordered a top with a design on it It arrived today and as soon as I opened it I could see it was the wrong size for one but also the letters and small design around the letters was cracked and peeling ( new top not used seller sells loads of the...
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing...
When clicking on 'go to checkout ' on a seller offer, getting a ' there was an error processing your request.' error popup message. The same error message for different offers, from different sellers too. Tired refreshing the page, waiting and trying...
Where is my purchase coming from?
I have bought and sold on eBay for quite a few years now, but in the last 2-3 years more and more is being sourced from the far east. I don't have a problem with this especially when the quality is good and the prices are generally exceptional, but w...
How do I prove that I am over 18 when making a bid on an Item when I do not have a credit card
I wish to make a bid on a wood carving gouge. How do I prove that I am over 18 when I don't have a credit card only a debit card ?
Buying
I go to buy something on the eBay app , never normally had a problem but now it comes up in red at the top saying my payment couldn't be made and to select a different pay method , how do I resolve this ?
Auction
I set the highest price at the auction, the auction ended, the item did not sell, and the auction was re-run.
Resolved! Won an item via Auction, also placed 2nd bid near end to increase my chances of winning,
It was after the auction ended that I noticed that my second bid was shown as outbidding myself and inccreasing the purchase price, Is this a glitch ? or are we all to be careful not to place additional bids ?
Can´t pay invoice though seller had shipping to my country - what´s wrong!!
Hi.I´m in Denmark and purchased item from UK seller that had shipping to Denmark.BUT when I tried to pay the invoice, it said "Unfortunately, this seller won't send this item to Denmark"!What is the problem? What is needed to be done in order for me ...
Buying from Ebay but the item arrives in a Amazon box
Buying from Ebay but the item arrives in a Amazon box
No delivery and no update but Ebay saying no record
I ordered a rainbackpack cover poncho with hood and sleeves 136405043The transist info said EDD 29 Oct to 4 November but there has been no update since then.Now Ebay is saying there have been no orders in the last 90 days
Bidder's and possible scammers
Hi, I'd like to know where I stand if I sell an item of high value and the bidder's feedback is 0 or only 1? I'm very sceptical about selling to these people as I've been scammed several times in the past.
Resolved! help
need help with some thing what is up with these privet sellers don't there like other people l have tried to many times to bid but l can not l have sent them messages but l don't get nothing back telling me why l can not bit on there items or is it t...
Charged twice for same order
I was charged for the first attempt which was made with klarna but there must’ve been a glitch in the system as there was no order confirmation. I placed the order again successfully the second time with a different payment method and the second atte...
Tracking Shows “Delivered” but Not My Address — Case Closed, What Now?
Hi everyone,I’m looking for some advice because I’m really stuck. I opened a case for an item that never arrived. Royal Mail tracking shows it as “delivered”, but the delivery photo is not my address — the door, frame, bricks, and even the doorbell i...
Why did something sell for less than my highest bid?
Just now I was outbid and lost an item. It sold for £40.71, but my highest bid was £42.00 and was placed and accepted 2 minutes before the end of the auction. So please explain to me why didn’t I win?
multiple by same seller
When purchasing multiple items from the same seller, how can you prevent eBay from adding the shipping costs for each item?
Collecting from a seller
Seller declines to give full address to collect fromThey also decline to give phone numberThey want me to drive to a central London postcode in the Congestion Zone in the dark and then message through eBayThat relies on good phone signal and mine is ...
Christmas bauble damaged
I had ordered a special Christmas bauble in memory of my mum who passed away last year and when it arrived, it was damaged. The seller must have known it was like this as the padding it came in was excellent yet it was still sent to me. This has made...
Apple i Phones
Hi Can i ask someone on this forum.When we purchase mainly Apple I phones from Ebay what am finding is the phone will arrive and will be fully reset and can be set up to work.After working for over a month (which i believe is the maximum time to regi...
Have I bought item?
I placed an offer on an item, which is now showing auction ended. My Paypal and credit card show payment pending. Yet it is not showing as a purchased item on my ebay account. Seller is not responding. How do I know if I have won this item or not? 路...
Cpntact Seller
Has anyone had a problem getting to the window which allows you to contact sellers? My account skips past it. Does anyone have a solution? Thanks
Delivery Deferred
There should be an option for successful bidders, once they have paid for their purchase, to have delivery deferred to a date that is convenient to them. The seller is often under pressure to fulfil the order as quickly as possible and post it immedi...
Resolved! Bidding
I bid £40 on an item, I was the highest bidder, and it sold for £38.74. Does anyone know why? This has happened before, it is so frustrating.
Discount not applied at checkout
I ordered 3 items from a seller and they were offering buy 2, get 1 free - add 3 to basket and discount will be applied at checkout. It wasn't. I have contacted seller who told me the discount would be applied at checkout. I went back and told them i...
10+ in stock
Why do some sellers say 10+ in stock when I ordered 5 of an item, it has taken to long to be dispatched; they obviously don't have 5 in stock.
I brought two suede jackets new with tags
I brought two suede jackets described bran new with tags. When l received them separately ,l inspected them both all over.One jacket l look at the inside cuffs and inside of the jacket and stretch waist band l knew it had been worked even though the ...
Ebay not contacting me
I have several loops of ebay promising to contact me but nobody does. Plus their chat services keeps giving me misleading advice. Does ebay have a complaints email or address?
Resolved! refurbished items
hello community im new to ebay, i was wondering how accurate the grading system i on ebay refurbished items and how i spot bad refurbs before buying?
Seller shipping order 2 weeks after payment
Hi, i bought an item, ive paid for it and the seller forgot to mention in the description that he is out of town and cant ship it until 2 weeks. The postage originally said the item will be shipped within 2 days of purchase. so now i have 2 options1....
Multitude of problems
Hello all, recently been using ebay here and there after a long time of staying away and am reminded why I left to begin with.1: Why did they remove the "request total" "request invoice" "request combined shipping" options? Not available in any firef...
age verification
why am I asked to provide age verification to buy a small metal slitting circular saw when I first registered with Ebay more than 18 years ago - and why am I not able to use a debit card? Why are other verification methods not available - I have no n...
Help
I bought a skirt of eBay as a guest and the skirt has came back completely different from the pictures and a completely different style and colour. What should I do?
How to stope receiving klarna codes?
I keep receiving klarna money off codes I am not interested. the problem is they are showing up on so many listings and I just wanna see a simple price, not a price after £5 off from klarna. It’s like an annoying virus. is there a way to stop them be...
Can I get eBay to challenge this...?
Hi I ordered a game on Saturday for a steal of a price. They put it on for about £45. I got an email notification today saying that *I* had asked for a refund when I hadn't. The seller didn't even run it by me. But they decided to cancel because they...
Truing to make an offer but "seller cannot respond"
Very rewarded seller, many sales, but I cannot make an offer (there is an error) and when trying to reach them, got an error message- do we know why?
Spurious additional £1 charges / cancelled showing on bank account.
Why has my bank started to repeatedly show £1 charge cancelled from Ebay on the same day each time an actual purchase was made / completed?
Age verify when i dont have a credit card
Buying a cutlery set and it asks me for my credit card details to verify age. I don't have a credit card
Jersey
Hi. I live in Jersey, Channel Islands and am having problems buying on eBay. When I go to pay I receive a message saying seller does not send to my destination despite it being show as one of their postal destinations on their item listing. This happ...
No seller contact number
Wanting to buy a red Volvo off seller Dave88sw item number277502159003. Thes no buy it now option or phone number and he’s not read my messages . I need help
Fairywill sonic toothbrush
I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...
